Carter was fantastic and super helpful. He spent the better part of 3 hours going over absolutely everything with us. We got 2 new phones and 2 Samsung watches. Would highly recommend him to anyone.

The rep was very rude. No eye contact, spoke to fast for us to understand, when asked to repeat rep got annoyed each time. Was not on customers agenda, but more on his. At the end we got what we went in for. To be honest if his suppose to represents the face of AT&T customer service, that location has a lot of work to do.

I wanted to give Tony Pollard a HUGE shout out on here and he better be recognize by management or whoever would be higher up. They need to know how truly amazing this guy was in helping me out today. He spent hours with me in store today to fix my account, and regaining cellular network on both my phone and watch I recently purchased. Before him, I spent all day, the day before dealing with att customer service which ultimately wasn’t fixed over the phone. Which was so frustrating! Tony immediately took action and was EXTREMELY patient through this very long process. He took his time and explained everything to me what was wrong, and what he did to fix it. I highly recommend him if you can get service from him. I understand it’s based on who’s available in store. But if you get the opportunity for him to assist you, you are in excellent hands! Thank you so much again Tony!

Carter was maybe the most helpful customer service member that Ive ever dealt with, hes an upstanding guy and a blast to talk to and Im happy I got to meet him B)

My daughter decided to upgrade phone. In the process Gabe scratched the new phone. Tony the manager did not want to help, sent us to loyalty AT&T. We called and they said store was responsible. We went back, they finally got out a new phone. Tony said he should charge us a restock fee for $55. Excuse me, you AT&T scratched an $1100 phone. Tony claimed he could not credit me any dollars after wasting 6 hours of time. Unbelievable that the manager of the store blank face lies to your face. I called AT&T loyalty and they explained the manager, aka Tony could credit us for our time. After 15 years of being a customer that is how I get treated. Will find a new AT&T store or maybe a new carrier you cares about customer and not just sales.

11/04/2021 Recently had a very pleasant experience at the AT&T store on Rib Mountain Drive in Wausau.. I had the pleasure of being helped by an associate known as Michelle Smith (Shelly). She spent close to 2.5 hours helping to open a new account, link 2 phones to one account, update the software on both phones, port my landline over to cell phone, advised on what accessaries would be best and answered all my questions with dignity and respect. She never became frustrated nor impatient thru the whole process. While Shelly was working on my requests I was able to observe how other associates handled other customers. They greeted each one as they entered and told them how many were ahead of them. When they got caught up the available associates waited by the door for the next customer to enter. They did not go to their cell phones to entertain themselves during these momentary slack periods. Truly a world class staff second to none. Going forward I would definitely return to the Rib Mountain stores for all my cell phone needs.Ken / Butternut, Wi.

My son and I only went here for an upgrade. The door greeter/name taker was fine, but the entire time there was a person just wandering around doing nothing at all. 3 people were assisting customers. I dont really understand how 1 person can walk around, and never assist someone or at the very least get them started. I was first on the board, with 4 people behind me. I wonder how long they had to wait around. The person wandering around I would assume was some sort of manager. Horrible service when 5 people are waiting around for assistance. Seems very inefficient to me. Perhaps the Schofield location is better managed. Doubtful, but perhaps.

Tony w did a GREAT job. Our whole experience went perfectly from start to finish. I would recommend him to anyone.

The wait was a little long but not a problem Carter was the guy we worked with very good to work with very friendly and the whole process went very smoothly definitely a place I will go to again

Carter was very helpful at getting us the best plan. Very personable and knowledgeable.

Always able to be helped. Shelly and Carter answered all my questions and made me feel valued.

Carter was the best, most helpful person. He explained ALL options and helped us pick the best option for US!! Thank you Carter!!!

Jenny did a great job. She took very good care of us. Explained all the new features very well.

Carter was exceptionally helpful and knowledgeable. Fantastic to work with

Carter was able to help me out and was very honest about my plans and options

Customer service was excellent. Carter was very responsive when I called. Did a great job to resolve my issue. I would recommend the Wausau store and Carter to all that ask. We will continue to drive from Stevens point to Wausau even though there are closer stores.

Went in looking for help with a mifi I bought that uses an at&t sim. I called at&t and they verified everything with my account and number...so its a hardware issue. I took it to the store hoping someone might know something about the device and be able to figure out why it was not working. Associate who helped me asked for the phone number for it which i didnt bring but as i said it wasnt anything to do with my account i had already verified it. Guy made fun of me that i didnt know the number...when in reality he obviously didnt know his A from a hole in the ground when it came to wireless internet devices. This is not the first time i have run into this level of rudeness out of this store in particular

Lazy rep Gabe just went into the back and handed my kid a new phone. No set up or any other assistance transferring info from old phone. Besy Buy was very helpful however.

We purchased new phones and went to have them activated and the representative we had was so rude and would not transfer our basic information to our phones. We asked several times for him to help us and he said was NOT his job to do this, and we can you tub it or Google to figure it out. Yet the representative helping the person next to us explained that it would take some time to transfer their information. Yes we can get calls and we have all 5 family member’s person information on these phones . We are so dissatisfied with the service we received. The last time we got our phones and they were 100% professional and helpful and transfer everything we needed. We drove over hour to be treated like this is sad. Now we are working with ATT and Apple to have them help fix the mess this person did to a brand new phone. This person should be terminated.

Carter was very personable and I could relate with him. I didnt feel rushed at all. He was friendly, knowledeable & humble.

Very knowledgeable folks but often long wait times to be served.

Went in on a Thursday to upgrade my sons phone and got 2 smart watches. Carter was very helpful and got me taken care of even though I came unprepared with not having passwords for my trade in.

Carter was very helpful and patient helping us doing an upgrade and return

AT&T,truly take care of their customers, when the customer knows what he/she needs! Jennie did a great job!

One of the best experiences I have ever had with a cellphone provider. Tony was amazing to work with and very knowledgeable. Carter gave a true white glove experience! Thank you.

Customer service has never been AT&Ts strong point, which clearly has not changed. Gabe totally messed up what I was trying to purchase and didnt apply my 50% off discount. I inquired about using the discount with the buy 2 get 1 free and received no answer. Then he and some other associate spent a seemingly long amount of time talking amongst each other instead of to me about refunding me my money and applying the discount to the items I actually intended on buying.I would not recommend coming to this store at all. I was definitely prepared to return all of the items and leave with nothing, due to the awful service.

This store is sales only. Not customer service. I have a warranty claim on a very expensive phone, which I purchased there, and all they did was dial AT&T customer service on their phone where I wasted and hour before being directed to the phone manufacturers warranty service department for another hour. The phone has to be sent in for warranty repair but AT&T doesnt offer loaner phones so I have to go without for at least 2 weeks. I also have insurance on the phone but those claims arent handled locally and I would still have to wait even after paying the $200 deductible.Local customer service was nonexistent. Theyre losing a long time customer.

Carter appropriately intervened when I was working with one of his reps (since the reps customer service attitude was less then desirable). While he pointed out that the reps info was accurate. He took me over as a customer and was successful in retaining my business and selling me a phone while keeping an eye on his staff. You should consider him a valued employer.

Carter was able to troubleshoot my phone and get me taken care ofThank you

Very helpful and friendly people. Great experience.

Jenny was great. She was very helpful and very knowledgeable.

The associate Amanda was efficient and effectively fixed a problem I had been having for a month- in under 2 hours. Her knowledge and customer service were exceptional!!!!!!

Amanda was absolutely wonderful! She took time with us. She also explained everything. From the first bill I would receive to the phone itself. I will request Amanda in the future for an service at that store. Thank you Amanda. You were great!

Carter was very helpful! Answered all our questions.

They took great care to see that our needs were met.

I had the most AMAZING customer service today at AT&T from Jenny! When I say AMAZING, that isn’t to be taken lightly. She was outgoing, charismatic & genuinely cared about my happiness with my service! I’m glad to know there’s still people out there who care about their customers. Thank you Jenny!

Garbage. They dont answer the phone and the customer service online and over the phone is worse. I been on hold 3 hours and I tried the store no answer. I absolutely hate this company and will switch asap !!!

Overall poor customer service here. Gabe was helpful with my phone purchase. A woman consultant however instead of giving me a verbal response to a question I had she just shook her head no. Mark was very impatient about questions I had regarding my new device. Riley failed to accurately update the account owner on my account and not properly add an employment discount on behalf of the other individual on my account when all along I had an employment discount and they claimed that I didnt. The weston store has 1/3 of the people then Wausau and they walk circles around them in customer service.

Carter and Charles helped me out with my insurance claim. They where extremely helpful. Carter also helped me transfer my data to my replacement phone and also helped me set it up. Both where very friendly and knowledgeable

Always a hit or miss going here. Unfortunately, theyre convenient.. My spouse goes through them, which is the only reason I come here.Staff is always distracted unless they know for a fact they have a sale. It baffles me that they can figure out a phone.. But cant understand what a power cord is. Or which is the correct one for a specific phone.

Carter is the best! I can use my phone again!

Worst customer service ever by salesperson and assistant manager Matt today.Been a loyal AT&T customers for over 10 yrs and currently have 8 lines and spend about $300 a month with AT&T.Attempted to drop off an old phone as we recently purchased a new cell phone from them with their upgrade promotion. This phone was agreed upon for exchange previously and when I went to drop it off they refused to honor their word/contract stating that bc there was cosmetic damage on a corner /bumper of the phone (scratch) they would not accept it. Tried to explain the situation and felt as though employees at this location were very condescending and difficult to work with.Left this location with no resolution after spending significant time there and headed to AT&T Weston where we were treated really well and the entire exchange took about 10 minutes at most, zero issues.Would not recommend a visit to Rib Mtn AT&T if you value customer service and respect.

We went to the store in Rib Mtn today to change from a different carrier. Jason helped us from the get go, with Carter offering backup. Our needs were a bit different because one of our family members is in a different state.Jason and Carter were a huge help getting our account up and going, as well as getting the phone for our out of state family member sorted out. They both talked to the different stores out East, and talked the employees at the store out East about what needed to be done to get that phone switched over. They even had to teach them over the phone on how to do some of the work.Neither one lost their patience, and even interjected humor, over everything that had to be done to help our family.

Pete was a great help in getting my phone upgraded.

Carter was awesome. Very professional and friendly. Knowledgeable and had my best interest in mind. An asset to AT&T.

ATT has best customer service. I was met by CS rep and within 3min he had my problem resolved. Ok, so I’m tripped up by simple problems. But that’s the point; quick, no anxiety, dependable customer service.Thank you Riley.

Had gotten a new phone and was having an issue with some of the apps. Brought it in to the Rib Mountain store to have it looked at. Carter was a very big help in figuring out my issues. Thanks again. Very helpful and polite.

I would like to recognize truly excellent customer service & satisfaction from 3 outstanding reps at the AT&T store located in Rib Mountain, Wi.Riley, Carter, and Dave!They were all, patient, kind, respectful, and knowledgeable.Outstanding CUSTOMER care ❤.Thank you Riley, Carter, and Dave.I hope you continue serving customers as you did for me 😊.Best regards,Mike Wyatt

The staff were very helpful.

So impressed with the latest upgrade we did. I worked with Tony at the Rib Mtn store, he was clear about our options and thorough with the financials. Highly recommend working with Tony!

All desk too close together no privacy to be able to go over what you want

Great customer servuce and got the best deal! Thanks Carter and Jenny!

Worked with Colton today! Great experience. He helped us save on our monthly plan by adding my RN license to our info! Such great support for first responders and medical workers!!

Tony P is a pro! He spent copious amounts of time with me on 3 separate occasions - always patient, thorough and positive. This is a clear case of someone whom is knowledgeable in their content area and loves their job!

Amanda and Carter were great to work with. They both patiently helped me compare post and prepaid service plans. Thank you!!!

Every time I enter the doors at AT&T Rib Mt. I feel as thought I matter. That the staff in interested in helping me. Thank you all for great customer service! Thank you Tony for the help. I truly appreciate your product and service knowledge. You always have my best interest in mind as you get me the information I need.

Carter was able to fix my phone and get me taken care of. Thank you.

Great service from great people.

This place is great, friendly staff, and excellent service. They helped me set up my account online. I didnt really have to do much. Also every time I go in there they are always trying to find deals for me. Super cool. 5 of 5 would do again.

Can’t honestly say enough about Carter and Riley from AT&T Rib Mtn. I had a complicated situation in need of a resolution and many questions to ask. I moved to a location without any real Internet options. I work from home and needed help. Thanks to Carter and Riley I am up and running. They are both very Informed, calm and extremely willing to do whatever it took to get me answers and service. I’ve been with AT&T for many years and always use the Rib Mountain store location for my Cellular needs. So impressed with their expertise and willingness to go out of their way to help. Very rare attributes these days. Thank you so much!

I came in a bit panicked because I got locked out of my phone. Thankfully, Carter was able to get it working again! Great customer service!

Carter was able to help me out. Very patient and polite. Thank you.

Carter who is the assistant store manager, and Amanda (both were Instrumental in the sales today) went above and beyond the call of duty to help me out. They were informative, educational and professional. Initially I was not interested in switching plans. I thought I had done enough research on the different plans AT&T offers to know that I didn’t want to switch. However, after Carter explained the new AT&T unlimited elite plan, it not only made sense to switch but it cost virtually the same price per month! I have to admit I was surprised by that. So we switched our plan. We also closed the deal on an upgrade for my wife to an iPhone XR only to find out when I got home that she changed her mind and wanted the iPhone XS. I called Carter back and he said that it would not be a problem and he would be happy to work out switching to the iPhone XS. During our interaction Carter and Amanda both stressed that they were more concerned about keeping us as an AT&T customer than they were about anything else. I said that that is a wise way to look at things from a business perspective and really appreciated their attitude. If I could give them 10 stars I would!

Riley and Carter were very helpful. Played movies for my oldest son to keep him happy while they helped our whole family!

Amanda was super helpful. Helped me get everything done. She was tremendous.

Very disappointed had AT&T for 20 plus years manager didn’t seem to care either. 6) I phones.Always had great service from the Rib Mountain store before. Time to make a change I guess or do it all online.

Carter and Amanda went above and beyond trying to solve my familys complicated issue of finding internet in a very remote area where its hard to find a carrier that can provide internet or phone data, let alone both. Carter even went as far as loaning his phone to our 2 year old son to keep him occupied watching videos while we were deciding which option to use. They were very knowledgeable about all the options available and got us into a plan that cost half as much as the plan that we walked into the store thinking was the best option. We would highly recommend them to anybody looking at switching plans or just trying to reconfigure your plan for a better deal!

Tony Pollard with AT&T doing customer service right!!!! Beyond helpful and made sure all of my questions were answered. Will definitely travel the hour trip to get this level of customer care. Words cant do this man justice for how good he is!!!

I had a lot of questions going in and they answered every single and had wonderful customer service. Sean the manager spent the time of day with me and walk me through everything and made me feel very comfortable thank-you AT&t team and Sean!!

I recently tried to upgrade my phone in this store and the customer service person that approached me informed me that they did not have an Iphone 12 Max Pro in the store. Kind of shocking considering all the surrounding stores did. Furthermore, the agent did not offer to order one or try to get from somewhere else. I was not impressed to say the least. I gave this review 1 star only because Google requires something. If I could have given it a zero star rating I would have. I have since visited the ATT store in Rhinelander WI and it is a completely different experience. The Manager there, Travis, is beyond helpful which is refreshing in this day and time. If you are looking for competence please go there.

I signed up for a new plan and a new phone yesterday and had an amazing experience with Jenny. She immediately made me feel comfortable and answered all my questions about iPhone vs. Samsung, walked me through all the numbers involved and helped me get a good deal. She was bright, funny, personable, knowledgeable, and patient. I will be back because of her. Thank you!

The Employees at this store have a snooty attitude,

Carter is very helpful

My son wanted to pay off his old phone & get a new one & Ariel was great. She made the process fast & easy & answered all our questions. Great customer service! 😁I went to the Rib Mountain store again the other day for myself, I dropped my phone and the screen was not good anymore so Jennifer helped me pay off my old phone and get a new phone and she was great! So friendly, and funny and knowledgeable, we had a great time! She sat with me and explained everything for two hours! 😁

Carter was great! He saw me right away and knew exactly what to do to fix my phone problem and answer any questions I had. Very polite and helpful!!

Great service by Jenny and Carter!

Carter, Amanda and Jason were super helpful with presenting options for a complicated billing and technical situation and were super patient with explaining them and figuring out the best deal. A great team!

Tony P was very helpful today during my visit. He was very knowledgeable and was able to resolve all my issues I was having. I will definitely come back and ask for Tony P if I need any additional help. Good job Tony P!!!

Awesome people, never will I go back to the AT&T in Schofield. Ariel, Riley and Carter are the Nicest, most Helpful AT&T professional, caring, Reps that I have ever dealt with at any AT&T location. I highly recommend them for any help or concerns you may have.

Very helpful and explained what we needed to do to file a claim

Tony P. was amazing to work with! I came in with a mess that was created online when I bought 3 new cell phones. He was able solve the problem for me. He’s very professional and I appreciated his time and hard work to keep me a happy AT & T customer! I’ll definitely work with him again when I upgrade my phones or do any major changes to my account!

Two times, we had such a great experience with Tony W! He was so helpful when we came in to get a new plan for our family. He really listened to what we needed and worked with us to get us all up and running on new phones.Today, several weeks later, I stopped in with a technical issue on one phone. In 5 minutes, he fixed the problem that I had spent several hours trying to fix on my own! Even Apple support could not fix the problem. I was so thankful to see Tony when I walked in today!! He is knowledgeable, friendly, and professional!! I would highly recommend him!

Fast, friendly, and helpful.

The rep at the store was excellent.answered all our questions and knew the product she was talking about. Best rep we ever talked to.

We worked with Ariel at the Wausau AT&T store. We were extremely impressed with her patience, knowledge, and a upbeat personality! This was our first time in an AT&T store.... we will definitely return! We are walking out with two new iPhone 11’s. We are so thankful to work with Ariel!!

Tony P was exceptionally helpful and did everything in his power to save me money! He also made sure I was 100% good to go. Loved the experience!

Carter was a great help to me. When I buy I want him to help me.

Tony P. is the TRUTH! He not only solved my SIM problem in a matter of seconds, but he ensured my phone was protected and would be for years to come. You can’t go wrong here, especially if you’re lucky enough to work with Tony P.

Carter was able to help us with our phone

Wonderful! Jenny greeted my daughter promptly upon arrival. She really listened to our concerns and helped us decide the plans and phones that were right for us! She was very knowledgeable and I felt really confident & comfortable that everything was done.

Carter was awesome. My husband passed so I needed to take him off my account.. Carter made my experience much better and was a great help.

Riley and carter were able to help us come back to ATT after frustrations with Cellcom. Thank you

We went when it was during the week so it was not so busy. The employees are very laid back and helpful. Not at all pushy or trying to upgrade the phones. My only dislike about the store was the chairs. They were made for tall skinny people.

Super fast service. Tony W was awesome! Super helpful & got us in & our very quickly!

Amanda and Carter were amazing today answered every question we had and helped us set up new service for At&t TV. The are great!

One of the most exceptional customer service experiences we have had!! We worked with Anthony P to switch multiple lines to AT&T (something I was not looking forward to). However, Anthony made it not just a good experiece, but a great experience. He problem-solved a tricky situation, double checked to make sure we received every possible discount, and was readily available (by text!) to answer all of our questions. He even responded on his day off. We were extremely impressed with his product & plan knowledge, and his desire to go above and beyond to make sure that we were satisfied. If you need a new cell phone, Direct TV, or just better cell service - stop at the Rib Mt AT & T store and ask for Anthony. He is amazing!

Tony P was a huge help and got me and my friends new phones hooked up! There were a few hiccups, but they were fixed and went smoothly otherwise. I love my new Note 10. Thank you!

Ariel was a great help when adding a line to our plan! She was very thorough and knowledgabe and made sure that we understood all of our options. The process was very quick and she even installed the screen protector before we left the store. Very satisfied!

Jenny was spectacular to work with. Very informative and very patient with me to help me get my business phone set up. Thank you for the wonderful experience! Will be back for sure!

Brought in a phone from a competitor company (didnt know before I purchased it off line) the store manager (Sean) helped reset the factory settings and get it up and running on AT&T towers. Could have easily said he couldnt do anything. greatly appreciated the honest help and diligence from the manager! Will absolutely be a returning costumer!!