Ian is awesome! Wasn’t pushy or tried to sell something I didn’t need. He was very knowledgeable, helpful and actually helped me purchase a phone that better suited my needs than what I originally intended. Awesome salesman! Ian is awesome! Wasn’t pushy or tried to sell something I didn’t need. He was very knowledgeable, helpful and actually helped me purchase a phone that better suited my needs than what I originally intended. Awesome salesman!
The gentleman was very knowledgeable & explained everything they could & could not do to fix my phone. It took longer than expected but they communicated that & why. Considering my phone is still not great these guys were excellent at what they do AND customer service. I plan on bringing in my older laptop to get it updated & cleaned up. Would definitely recommend.
Cody charge me a great price He got the job done quick on my Galaxy 8Thank you
Dont let the name Cell Phone Repair make you believe thats all they do. CPR has been my only trusted source when building/repairing my computer through the years. They make sure you always get the best deal on parts and their fees are super low for the work they put in. If youre looking to build a gaming PC but dont have the time or experience, go to these guys and their experts will get you exactly what youre looking for with whatever price you can afford.
I took my older computer in to have the hard drive replaced, I was helped by Steve who was very friendly. He had my computer repaired in a day. He also retrieved my data from the old hard drive. Steve went above and beyond, in my opinion. I highly recommend CP.R. Thank you!
My iPad screen cracked and I search the nearest repair shop near me. I am glad CPR was the one that showed up because I got a quote online and after they repaired my iPad for me there were no hidden charges or extra charges everything is priced before the repair and thats what you pay. Fast and easy process. Will be taking future repairs to them again.
Im up in Rhinelander and the difference in service is immense. Ive dealt with three different computer services and all people were middle-aged smokers whose attitude was, yeah, Ill do it but youll have you wait.. CPR employees never talked down, explained concepts and hardware.
I could not update my iPhone so it blocked all phone service. Steve was able to get it updated and back in operating order. Very personable service with great results. Would highly recommend.
I called and got to drop it off the same day. It didnt take them long to fix it. Not sure how l missed their calls. Email may have worked better. Or even a text. It should depend on the customers personal preference. We have already taken a second item in. Whatever breaks next?? Going to CPR Wausau!
My cell phone needed to be replaced as quickly as possible so, I figured I would check out CPR. I have never done business with these folks before, but have passed by the downtown Wausau store location about a hundred times. I was very impressed! What a great staff! Steve was extremely patient as I hemmed and hawed about my new cell phone purchase and the various accessories to go along with the cell. Ian actually drove down to the store in Stevens Point to get the cell phone that I preferred. And, Ian was back to the Wausau store super fast! I truly felt that these guys cared about my situation and were eager to please. I really appreciate their expertise! Thank you Steve and Ian!
Steve at CPR Wausau was excellent to work with! He explained the process and had the phone all ready to go when promised. While it pains to pay for a new screen it was easier because of the amazing service. Thanks Steve!
Very knowledgeable and reasonable. Will go back
Service was great and staff was helpful and friendly. Highly recommend you go here for your cell phone needs.
Stopped in to have my screen replaced. I selected this business because of all the positive ratings it had. I was not disappointed! The store manager, Steve did everything he could do to get my phone repaired that day. I was almost 2 hours from home. Steve came thru with flying colors and and was able to replace my broken screen within a short period of time. Highly recommend this business!!
My rep at the Wausau store was outstanding. Very friendly, polite, and very informative. I will be back if I need it.Thank you for great service.
Ian made getting my new phone and accessories super easy :)
Got my phone back in an hour with a new screen and screen protector. Very pleased with the work my phone looks like new again. The service was quick and reasonably priced. Staff was friendly and helpful. I will definitely do business here in the future.
They are always professional and treat their customers with respect. They did their best to be sure we were satisfied for every issue weve had. I would highly recommend them for anyone needing help with their pad, phone or pc.
One hour is all it took to get my phone back- bruh, thats not even real is it? How do you even do that. Keep it up-
All went well. Just took a little longer than expected. Wish battery replacement was as simple as it used to be. CPR is definitely the go-to place for cell phone repair. Even though they are 70 miles south of home.
Very knowledgeable. Truly the cell phone experts in the area. Friendly and professional as well.
This was my first time at CPR. I needed the protective shield on my cell replaced. They didnt have the same one I had on my phone, but showed me a custom cut shield that should work equally well. They did a nice job of removing the old one and putting on the new one. Definitely will return.
They didn’t fix my iPhone properly after paying $400 . I need to send it to Apple
First time customer and very impressed with the service I received. Very honest, prompt and generous customer service skills. Definitely recommend these guys!
Very ofessional honest and incredibly knowledgeable experts. They completed the repair in a timely fashion. I am so impressed. I traveled about 60 miles one way for their service. I would highly recommend this business. They are dedicated to figure out where the problem is and what needs to be done to fix It. I have gone to other repair services. These people know what they are doing.
Great fast service, took care of the PC problems.
Exceptional service from the first call. I entered and was greeted by a very friendly gentleman. I explained my issue with my phone and gave me a price to fix it and a time estimate. He explained everything to me in plain English. Went back two hours later and my issue was resolved. I asked about a veteran discount and the gentleman Exceptional service from the first call. I entered and was greeted by a very friendly gentleman. I explained my issue with my phone and gave me a price to fix it and a time estimate. He explained everything to me in plain English. Went back two hours later and my issue was resolved. I asked about a veteran discount and the gentleman asked the boss and they did give me one.Fantastic business. I will highly recommend them to anyone need an electronic or cell phone repair.Thanks again and keep up the good work.
Friendly, fast, professional work. They had my business phone up and running again within an hour.
Ian made sure my phone was repaired timely and communicated super well with me every step of the way. I will be sending anyone looking for help with their phones his way. 5 stars. Hands down.
Excellent work! Steve was professional, disclosed the problem, disclosed he had the repair parts in stock, the time my repair was to be done, and the cost. I came in at my scheduled time; the repair was beautifully done! That evening, I saw a friend at a local establishment, noticing her broken device screen. I recommended CPR Wausau WI and Steve highly!
Used them twice in last month. Steve was great, knowledgeable, and prompt. Really, no complaints at all
They are real friendly and know what they are doing great people
My phone almost lost all Its pictures due to a Cracked screen that blacked out the LED panel. The staff here ordered a new screen that came within 2 days and had my pictures restored to my replacement phone within 2 hours. Very helpful given the stressful situation!
I recently got my iPhone 8 repaired here. For $130 I thought it was a steal. The quality of the screen isn’t the greatest And the color just isn’t very good. Also, my 3D Touch features are not great either. I hope I can get a better screen or else a refund, but other than that I recommend going to a certified Apple service shop such as (Geek Squad) to get your screen fixed.
Incredible customer service! Definitely appreciate Ians attentiveness to customer satisfaction! Great job! Will definitely recommend!
Needed to replace a screen on an iPhone 6. A Google search found this place in Wausau. We spend most of our summer months in up north Wisconsin. Screens were in stock. Although I called before driving 1.75 hours, I could walk in and phone was ready in an hour. Courteous and professional attitude. Would definitely return.
Told by service representative they could fix my screen after I bought a aftermarket screen and explained it was only the screen and not the LCD backing that normally goes with it. Was told it was harder but that I should come in and they will let me know if they can do it. After I came in they acted like they would not ever touch or try and repair a phone without both components together as its too hard to fix. So 30 minute wasted drive for an answer i should of received over the phone as i stated exactly what they saw when i brought the phone in. Then on next breath they try to offer to buy the phone.I have a feeling thats why they falsely lured me into the store as i mentioned on the phone i had other phones and trying to fix the screens to sell them.Shady business practice. Be aware what your told if you have a longer drive to go in there.
Customer service was amazing. Steve was helpful and friendly. I love my new screen protector!
They fixed my phone in a timely matter. Explained everything to me before doing work.
Today I went here with my phone thinking there was no hope for it after a tea incident. A bit over an hour later left with it fixed at a reasonable price and it needed a new screen and connector. I was also shown other options just in case it wasnt fixable yet no way did I want to replace mine as am comfortable with it and normally careful. Everyone there was polite and would recommend it to others highly not just for cell phones as seems they also work on computers and printers etc..Thank you for wonderful service.
Took my laptop in there. Very polite an helpful, fixed my laptop. Very happy.
First time I broke a screen on my phone so I was clueless where to go. I found CPR on google and saw that they had all 5 star reviews so I decided to try them out. I was not disappointed. Dan was very quick to get my phone back up and running in less than a hour.
This is the 3rd or 4th time I have used this company for a laptop or phone issue. I could not be more pleased. They are honest, upfront and courteous. Plus, they speak a level I can understand. I would and do recommend them to anyone having issues.
I had my iPhone screen replaced there, worked terribly but they were willing to replace it again. New one still didn’t register touches properly, I didn’t even bother going back. Waste of $130. Possibly a bad batch of smartphone displays, not sure.Edit: After reaching out to me they have been very understanding. Updated from 2 stars to 5 stars. Excellent customer service.
Great, friendly, fast service. Excellent work!
Great place wonderful friendly staff only place I would go!
Fixed my shattered screen but after that had issues with making and receiving calls. Brought phone back in after an hours drive. They squeezed me in, and took care of the problem. They did me a solid and backed up their reputation. I needed my phone back within a couple hours band they delivered my now-working phone back to me. Thanks for taking care of business, gentlemen.
Very knowledgeable, timely, great communication, timely, EVERYTHING WAS AMAZING
Excellent knowledge which leads to trust and comfort in doing business
Outstanding service and great prices!
It was fast easy and very efficient and my phone works great 👍 thanks again
They fixed my roommate s tablet n it very pleased I am to now I can have mine back
Excellent, friendly customer service & great price! Saved me hundreds! Thank you!
Originally I gave one star, but then the owner, Ian, reached out to me. He asked me to come back and he would personally take a look at my iPad to see if there was anything he could do. Two days later he had fixed my iPad completely. Ian is fantastic, if you can, get him to work on your stuff.I cant thank Ian enough.*Original Review*DO NOT GO HERE!!!!!I brought them an iPad 6 with a broken screen. The screen got fixed, Ill give them that. However, I lost my Touch ID. I made my peace with that, but then I brought my iPad home and the battery wouldnt charge. Brought it back to CPR then had to wait almost a week for them to tell me that there is nothing they can do. I brought them an iPad with a broken screen and paid them $130 dollars for them to fix it, and I got back a paper weight that looks like an iPad. If I could give zero stars I would, but the least I can give is one star, which is more than they deserve.
Great place to fix an iPhone! Guys r good and fast and reasonable
Had to wait a while to be helped but the guy seemed pretty knowledgable. Didnt quite get as much as I wanted for my old cell phone but overall not a bad experience.
Steve is a great guy takes time to fully understand what happened and even listens to full stress factors that lead to the accident of my phone needing to be fixed! Awsome job.
Quick, great service, competitive pricing and my iPhone now looks new again!
The guy was very professional with my returns
Great experience! Fast service, phone works like new!
Great Service! Quick diagnosis, part was ordered and a couple days later my computer was working . Thanks!
Great place. Service is wonderful and I love how friendly and knowledgeable they are about my devices.
Very fast and honest
I guess I thought it was a bit pricey for a screen repair, but they did a great job and threw in a screen protector at discount!
Great people, great service!
Cracked my screen on my on s8+ fixed it like new... great work
The gentleman I worked with did an excellent job.
Repair was quick, perfect and done within one business day.
Would definitely recommend for cell phone repair! They did great work on my iphone screen!
Very friendly! Was able to get the iPad screen fixed the same day~ very happy with the service
Diagnosed my cell phone ghosting problem, suggested a solution and fixed the problem in about an hour...excellent
Great experience.....
One GREAT HELLVA store,. Great group of guys an speedy service. You greatly saved my day an info.
Very professional and nice store.
Very professional and courteous.
Chris is quick, efficient, and willing to tackle any weird troubleshooting problem you can throw at him! Printers are my one true nemesis and when things in the tech world are never streamlined, you need a savvy guide to navigate the right connections!! Thanks Chris!!!
They got my phone fixed cheaper than the initial assessment
Friendly, knowledgeable, fast
Outstanding service at a great price point! Thank you all of Sprinter team for your service!
Godd service
Friendly and helpful employees, they do great work!
Good service👍
Great service and a great local business.
Amazing and kind help
Great service