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CPR Cell Phone Repair West Des Moines
111 5th St, West Des Moines, IA 50265, United States
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CPR Cell Phone Repair West Des Moines
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Jo
Review №1

Brought in an old PS3 controller for some solder work (reattaching rumble motors that had fallen out of the controller). They agreed to do it even though it wasnt a phone.The guy who worked on it said it only took him 5 minutes to do and he actually told me not to worry about the bill. Super honest place, blown away by the generosity!They did a great job soldering the wires back in place and the controller is working like new! Cant recommend this place enough!

Ma
Review №2

My experience with CPR was wonderful. I dropped my phone on the street during a Homecoming parade. Tomas was the technician and explained in detail what he would be fixing, the cost and the warranty after the fix. He even let me watch and ask questions. He made sure my motherboard was not destroyed from my phone dropping. Excellent, fast and courteous are only a few words to describe my experience. I recommend you use CPRs services.

KF
Review №3

Just had a laptop repaired here. They dont just do cell phones. Professional timely service done with a smile. CPR will be my go to if/when the next need arises for any of my devices.

Ka
Review №4

They switched out my iPhone battery day-of and had it ready to go within 2-hours. They even added a screen protector and cleaned the mics just to be nice. Great service and kind people. I highly recommend.

La
Review №5

Did the job on time for a good price. Friendly people. They have all my phone issues in the future. Thanks Guys

Ab
Review №6

They are fast with the repairs. Last time I took my iPhone with a broken screen and they replaced it in less than 1 hour. Amazing job.

Ke
Review №7

Amazing shop fast and very friendly

Ro
Review №8

I had a broken screen and CPR repaired it in a little over an hour. The price was very reasonable. My phone isnt a popular model and I had struck out at the first two shops I visited but CPR had the screen in stock and turned it around very fast. The next time I need a phone repaired, Im heading to CPR first.

Ed
Review №9

My old Galaxy S7 died on me so I looked up cell phone repair in my area and CPR had the highest rating so I gave them a call. My plane was leaving the next morning so I asked how quick they can diagnose and possibly fix it. The gentleman on the phone told me with confidence that they will diagnose my phone under an hour and fix it. I was impressed with the confidence. Dropped off phone that afternoon and next morning picked it up. They couldnt figure out the issue but didnt charge me anything. Either way it was positive experience and I would do business with them.

Pe
Review №10

These people rock. They replaced my screen in an hour, for a reasonable price. Efficient and friendly. Highly recommended.

An
Review №11

I had an iPod touch with a bulging battery and they got the battery switched out with no issue and pretty reasonably priced. Both if the gentlemen that I dealt with were professional and courteous.

Er
Review №12

I am happy my screen on my phone was fixed within an hour. Only downside is my screen is now extremely hypersensitive and does not register things when I click.

Da
Review №13

These guys are AWESOME! Very professional and quick! My screen looks new & I don’t have to $ a new phone! :)

Vi
Review №14

The cell phone got wet on a Friday night. Not only was CPR open on Sunday, they were able to repair it in less than an hour and a half. When we realized all the contacts, pictures and other important areas in the phone might not be able to be retrieved, we felt very disheartened. But CPR came to the rescue. They are professional and the cost was very reasonable compared to the price of a new phone. In fact, they even told us if they werent able to repair it there would be no charge! Very happy with their service!!!

DF
Review №15

Wow! Just when I thought customer service was dead... This place knows how to treat you right. Charged as quoted even though they did more work. Jesus is a real sweetheart and went above and beyond. I will return and recommend.

Ch
Review №16

Front and back shattered on my cell phone, walked in with no appointment. Came back an hour later and phone looked brand new. Totally satisfied. 👍👍

Sa
Review №17

This place is amazing. I went here for a cracked screen repair. A few months later I had some concern with my screen replacement and they helped me through those. Everyone has been helpful and fairly quick.

Je
Review №18

They took the time to explain in detail, very helpful!

Jo
Review №19

Great to work with, knowledgeable. Friendly staff. I would use them again.

Di
Review №20

The customer service was superb. Not only were the phone experts extremely knowledgeable, but Brayden, my service person, was very willing to explain a comparison between phones, set up the one I purchased and solve a dilemma in transferring information when I returned several hours later. The experience was way beyond my expectations and I highly recommend CPR Cell Phone Repair for purchase and/or mobile phone repair. This is what service should be!

Ja
Review №21

Had to get an iPad screen and LED replaced. Was well done and in less than a weeks time. When the repair was first completed the screen was not fully functional. When I brought it back in, the employee identified the issue and had it fixed in less than 10 minutes.

Ke
Review №22

Bought a new note 10 plus here. Great service and I got a great price.

Br
Review №23

Great place to get your iphone fixed fast. Did a back phone replacement and a battery. Fast and excellent.

Hu
Review №24

They were quick and very nice to deal with! Would recommend this place with any phone repairs!

Ke
Review №25

Screen replacement in an hour on a Samsung S9 phone. Other friends recommended this shop.

Ti
Review №26

They were supposed to call me when parts were in, still waiting even though I was told a couple of days

Me
Review №27

Had a small problem moving data to my new phone but Jason was able to talk me through the process. Great service.

Je
Review №28

Quick and thorough install of my iPhone and iWatch screen protectors

St
Review №29

I had gone to another repair service who could not repair so they recommended CPR. They had he part in stock and me up and running again in great time. They will be my go to in the future.

Ma
Review №30

Amazing they fixed my moto g power screen in under an hour I love this place

De
Review №31

Great repair service..Samsung tablet screen repaired in less than 2 days! Thank you, CPR!

Li
Review №32

Had my phone screen fixed in an hour. Very happy with the service.

Br
Review №33

Very happy to have my iPhone 7 working to its full potential. Power port cleaned and new battery! Great customer service and highly recommended!

Ry
Review №34

Fixed my phone problem in an hour. Thanks !

Sa
Review №35

1,000th review! What an honor. Fast repair, I was able to drop off my iPad and get it back within a few hours. I was able to get an accurate quote online beforehand which I appreciated, and the pricing was fair. Thank you!

Mi
Review №36

Needed a new battery for my iPhone. Took less than 30 mins to replace at a very affordable price. Customer service was great. I will return when I need another service.

Ma
Review №37

Fast and friendly service at a good price.

Ma
Review №38

Excellent store with a team that knows what their doing. I had just gotten a s20 FE and there are no screen protectors locally( that are worth a dam) but Bradyen at CPR helped me and put one on for me the next day! Very fast and professional. Highly recommend 👌👍

Br
Review №39

These guys are great. Ive gone back twice now. Worth getting an estimate if u need one.

M
Review №40

Dropped phone off and came back in one hour was done. Phone perfect. Gentleman was nice. Would reccomend.

To
Review №41

Great service! I didn’t catch the guys name but he was helpful and explained pricing for a broke iPhone screen. Then called within a hour and said it was ready for pick up. While on the phone conversation he asked if I would like to add a screen protector to my repair. I said sure. He said ok it will be ready when you get here. Got there, paid, and left. Staff was friendly at pick up. Phone looks great! Good job!

Mi
Review №42

Oops this is really where we had work done. Great price, fast friendly service. Repair was perfect.

1o
Review №43

Honesty and integrity are here, if they cant fix it they wont waste your time. If they can, it is done in a timely manner.

Sp
Review №44

Nice clean modern feel on the inside. Very friendly and efficient. Decent prices for their work. Very good with communication.

MK
Review №45

I would like to highly recommend this store for your cell phone repair services!Brayden was so very helpful.He assisted me from my initial phone call where I detailed my concern of my cell phone situation and needed repair; all the way through my completed service.Brayden was very upfront and honest about my repair and was very professional.My phone is working just great and I’m back in business.Thank you Brayden for your excellent customer service and for your kindness!LOVE & LIGHTMK

Mo
Review №46

Quick to answer the phone, a smooth process. Its nice to see the COVID precautions in place as well.

Co
Review №47

Skilled and caring, great at listening and was cver the top at investigating to fixing.Employees were masked and plenty of safe distancing..easy to locate the office & parking..this is the sum of life made easier for me..gratitude, gratitude .very neat in the office ..!⚘

Ja
Review №48

Incredible turnaround! OMG!

Jo
Review №49

Great people. Reasonable prices.

Sh
Review №50

They were fast and amazing, I recommend!

St
Review №51

I always choose CPR for our familys phone accessories and electronics repairs. They are always friendly, professional and knowledgeable.

Ch
Review №52

Not a lot to say, dropped off my phone and hour later it looked like it did when I bought it. Reasonable price, quick service.

Pa
Review №53

This was a pleasant surprise. I had, what I thought, was a bad charge port on my phone. Turns out it was just dirty. They cleaned it out for free. While I was there a man came in with a cracked screen and needed a new battery. The technician said it would take about an hour, SAME DAY SERVICE, I could not believe it. I didnt stick around to see how it came out, but I was impressed. Oh, did I mention this was all on a sunday. So if you are like me and would rather fix things instead of buy new all the time, give these people a try.

Bo
Review №54

Went above and beyond, very quick.

Te
Review №55

Very nice and helpful people working there...

Jo
Review №56

Great service. On time. Great value. Super nice. Very happy with my repair.

Ma
Review №57

Best place fast n ok on prices

Ca
Review №58

All staff I had contact with were very helpful and professional. Reasonable price for work done and very quick in getting needed parts. I am very glad to highly recommend them for their attention to the needs of their customers.

ja
Review №59

Fix my note 8 2 times, once I dropped it from my truck need new screen than the 2nd time my doughter broke it front and back so they fixed it again, now my note 10+ is going in for a back glass repair and new screen protector.

Sa
Review №60

Another day of breaking my phone, another day of excellent service & satisfaction. Always quick and quality service. I would give them more than 5 stars if I could.

Ka
Review №61

I took my phone in because it had cracked screen. They replaced it, and did a thorough diagnostic review. Great price, trust worthy and their tech who is both savvy with Android and iPhones is the best technician I have ever talked to. He was patient and showed me maintenance about by phone I was unaware of . Highly recommend!

ca
Review №62

They ordered a USB port late Sunday, they fixed it tuesday, 45 min. Super fast and efficient. Highly recommend

Sa
Review №63

Fast and efficient, had my repair done 4 days before expected

Ba
Review №64

Ive been here multiple times, and have always had a great experience. Staff are super friendly and do an excellent job at repairs and services.

Se
Review №65

I have used these guys multiple times over the past few years and I always have good experiences with them. They shoot straight, work quickly and are always at the ready to assist in your decisions regarding a phone purchase or accessories. This is the only place I will shop for phone related items at.

Ca
Review №66

Ive taken my phone here for 3 years. Theyve replaced the screen three times, the back glass twice, the battery, and the battery charging port. Theyre brand of things used to fix something (ie battery) have lifetime guarantees which is great. Always quick and thorough. Never had any issues with the repairs that have been done, and theyve saved me $1200 by repairing my phone vs me having to purchase a new one.

Ye
Review №67

This place is very helpful in every line of repairing the phone screen. Ive been there and repaired it myself. There is a lack of places such as those ones. Thank you so much for what you do.

Ni
Review №68

I was referred here by my cell insurance plan for a screen repair. I had such a great experience I brought my step-daughters phone back the next day (not through insurance). Price was very reasonable and their service is top notch. Highly recommend!

Ja
Review №69

Knowledgeable staff. Quick, pleasant staff. Top notch.

Er
Review №70

Everyone was very professional and helpful. My phone was fixed timely and for a fair price. Highly recommend!

Li
Review №71

The man who helped me was great. At the end of my purchase he said, we are here to help you!

Ka
Review №72

I was referred here to purchase a “like new” phone and can’t believe I haven’t come here before to purchase all my prior phones for our family !! Almost half the costs of new and same amount of warranty as new and choices of colors too- Wow! Great service and information given and looking out for what was best for my needs and didn’t try to up sell me. I am soooo pleased with my literally beautiful new phone and the accessories that I wanted as well. Finding out that if I needed help when traveling that I can go to one of 500 CPR locations in US! I will now be referring as well to family/friends!!

CJ
Review №73

Excellent service. I dropped my phone and cracked the screen badly enough that it was no longer working right. They replaced the phones casing in an hour. Its not cheap ($250, since I also had them put a screen protector on) but its CONSIDERABLY cheaper than replacing the whole phone. They were professional and helpful and non-judgemental about my klutziness. Would ABSOLUTELY go to them again!

Ha
Review №74

IPhone 5C: Went to an Apple Store and another phone repair shop. Both said that the battery needs replacing (the screen was popping out of the back cover). Came into CPR thinking I needed a battery replacement and the guy behind the counter said that it was probably just dropped and the screen came loose. Fixed it in 3 minutes by simply unscrewing some bolts and realigning the phone. It’s practically good as new. Didn’t even charge me! I appreciate their honesty! Will definitely consider coming back if I need any other repairs.

De
Review №75

They repaired my phone in less than an hour. Professional, affordable and super helpful.

Tr
Review №76

Same day service. Loved that I could drop it off for repair and pick up later. Good customer service. Great that theyre open on Sundays. Price very high to fix, and feel like for the price they could match the color of the original phone.

Ch
Review №77

Seems like I have to visit this place too often, I probably shouldnt own a phone. But, when I do mess up my phone this place gets me going again. Wont go anywhere else.

Ch
Review №78

Very intelligent, skillfull, professional people..

Ch
Review №79

They promptly responded with a quote from their website. Did not provide a high pressures sales experience and provided top quality work. Will bring future oops back to them

Am
Review №80

Went here for a new phone they were patient, kind and explained everything I needed to know and were very informative on the products, I will be back!

KC
Review №81

The customer service I experienced was absolutely amazing! They were very knowledgeable, could answer all my questions, and the whole experience saved me quite a bit of money. Very pleased!

jn
Review №82

They said they needed an hour to fix it. Walked in and they were finishing the job right on time. Fair prices, friendly knowledgeable staff. In and out quick and a nice clean store.

Je
Review №83

You guys are really gifted and know exactly what y’all doing at that store. I took my two devices in that weren’t working and in less than 24hrs they were done fixing it for me. I can go on and and on....but they’re really good at what they do. Thanks guys!!! Thanks Jesus Desoto!!!! Thank you all!!!!🥰

Ma
Review №84

Great place

ch
Review №85

Very easy to set up an appointment online. Easy drop off, and very quick service. Will certainly use you guys again.

Jo
Review №86

Great service, wanted to help me versus take my money. Of course I will use them again and recommend!

Ad
Review №87

Courteous people, set expectations on timeline which they met. Honest and fair pricing. Will definitely go again if needed.

P
Review №88

Had a cracked screen. They were able to repair it in an hour. Simple process and pleasant to work with. Highly recommend.

Gr
Review №89

I accidentally got my phone wet from falling into water, and not only had screen coloration problems from the moisture, but my home button on my iPhone no longer responded. When I brought my phone in, not only was my cost for repair was cheap, but Tomas had my phone fixed in less then 15 minutes! Have bad no problems with my phone since, very professional service!! Would highly recommend!

Ia
Review №90

Don’t let the high rating fool you. I would not recommend you repair an apple screen with these folks. They use a low quality replacement screen that wasn’t able to survive the first drop with a case. I know have what look to be burnt pixels and a line through the middle of my screen. It happened a week after I had them replace the broken cracked iPhone screen that survived tons of drops throughout the years. I called and they said they use a “soft” LED screen and that their warranty doesn’t cover drops. Spend the extra hundred bucks and get the screen replaced with oem parts and an apple store.

AA
Review №91

Great people great service great prices

Da
Review №92

They fixed my smartphone screen in 2 hours. I walked in angry and left happy. Good job guys!

Ji
Review №93

Very kind and professional staff. The company stands behind its workmanship. I have needed help two times years apart and they still came through. In closing Ill say I highly recommend CPR for all your electronic woes.

Be
Review №94

I stopped at the Merle Hay Rd store and the gentleman answered all my questions in a polite, professional and friendly manner. His great customer service is the reason I went to the Valley Junction store to purchase a phone. The gentleman at the Valley Junction store who helped me also provided great customer service. I will be a repeat customer!

Av
Review №95

Great place for phone repair! Fast, honest, friendly service at a fair price. I was very satisfied with my visit there and when its time to get a new phone thats exactly where im going. They have refurbished used phones for exceptionally fair rates and come with lifetime warranties. So glad i found this place!

Tr
Review №96

In and out in 60min. Almost completely new phone repaired as good as new!

Ni
Review №97

We called and let them know we were coming and it was very straight forward. They offered to put a screen protector on the phone after they fixed the screen and we took it for $15 on my 6s plus. They were very helpful and it was an extremely easy process. The screen protectors were priced very well and the cases were priced fairly. Screen looks great and it looks like it has never broke! I would recommend this place to anyone and I thought the prices were very good compared to doing it yourself or going elsewhere.

Re
Review №98

I am thankful to CPR for helping me save on a used MacBook Air, which was the exact same version as my old laptop! They were even able to move my hard drive from my broken laptop and insert it into the new one for free! I was in the store for less than 30 minutes, and could not have been more grateful for their expertise, compassion and speed! I am definitely recommending this place to all my friends. So much better than the Apple Store!

Kh
Review №99

Seeing bad reviews during a pandemic? These guys are simply following the guidelines set out by Iowa and do not deserve the hate. Keep up the good work! (Shout out to Tomas, fix the small problem in my phone and didnt even charge me!)

ja
Review №100

I have an iPhone and the screen was totally cracked in all directions, due to a couple of falls. Cell Phone Repair took care of it in only a couple of hours and its as good as new. These guys really know their stuff and they are friendly and efficient. My husband had the same thing with his Samsung Galaxy and had the same awesome experience.

Information
17 Photos
100 Comments
4.8 Rating
  • Address:111 5th St, West Des Moines, IA 50265, United States
  • Site:https://cellphonerepair.com/west-des-moines-ia/
  • Phone:+1 515-829-7349
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:12–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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