He was absolutely wonderful. Even tho they were very busy he spent the time I needed. He respectfully asked if I would mind if he helped another customer while we were waiting for my new phone to load all the transfers from my old phone. I do mot very often take the time to do these surgery’s but was hoping I would get one so he would get the review he deserved.

I have been with US CELLULAR since 1993. I have NEVER been with another carrier. What I dont understand is why they will make all kinds of offers to attract new customers, but do NOTHING to show appreciation to long-term, loyal customers !!! Seems like a VERY POOR business practice to me !!!!!

Brian went above and beyond to help me out especially when I came into the store with a bit of an attitude because of the long way I had at the Apple store but he swallowed his tongue and he was very polite to me which in return changed my attitude as well I appreciate his service and for putting up with me Brian deserves a pat on the back and a raise in my opinion

Grant was super helpful! My phone completely quit working:could no longer get it to charge. So I did have to hurry to get there before they closed (they close at 6 on Sunday’s) I made it around 5:40 but prior to my arrival I called and Grant was able to get everything out and ready for my new phone so basically everything was ready by the time I got into the store. Thank you Grant and thank you for your patience with me even after hours!

Us.cellular is not a trustworthy phone company. Steve (manager at Jordan creek and 42nd) lies about promotions and deals to his customer so he can get commission. Also they stereotype people even if you get approved without a down payments and have good credit they teach their employees to lie and still say you have to put a down payment so that in case it’s fraud later they won’t get charged back. And still get their bonus. Corporate really needs to investigate Steve at those locations. He manages both. Also your bill is never the same I never pay the same amount like they promised. They always have some type of charge or something that you have to waste hours of the phone with customer service. Just stay away if you don’t like being lied to by a professional.

They didnt get my problem fixed, but he tried.

Steve is the best! Always ready to help when I need it. Never pushy. Always honest!

Very helpful. Very patient. Very skilled. Would recommend.

Spencer hands down the best at what he does. Most pleasant customer service interaction Ive ever experienced. Personable, knowledgeable and super friendly. Thanks again for the help dude!

Brian went over and above with his patience and understanding. He was so knowledgeable and helpful. I feel confident that if I have questions in the future he will be there for me.

Dylan really was patient and helped me get the package and phones we were wanting.

I don’t recommend this location. I went in on Monday to see what they could do about my phone breaking. They gave me a link to file a claim on my own. I got things worked out to get a replacement phone sent to me and send my old phone back. After getting my new phone in the mail I called this location (since it’s where I went about the problem initially) to see what I had to do about getting it activated and clearing off my old phone. The person I was talking to had no idea what I was talking about so they tried asking someone that had been there longer, when I tried to explain the whole situation they still weren’t understanding me and kept asking me questions about me being concerned with my billing, which wasn’t even the issue to begin with. I’m pretty sure they ended up hanging up on me after explaining the whole situation a second time. I tried to call back twice after and was sent straight to voicemail both times. I still haven’t received a call back to have them help me with everything. I ended up calling the Wakuee location and they were very apologetic and helped me get everything sorted out.

Explained things well.

They were very helpful and made the process of getting a new phone easy.

Friendly, Knowledgeable & Extremely Helpful. Overall experience was very Professional & Productive. Eddy was pleasant to do business with. Have been with U.S. Cellular for 13 yrs. and have been quite happy with my service.

Shared his vast knowledge and was do patient. He was a excellent representative for your company. I think is was one of our fastest transaction ever. He is a 100 star guy.

Steve was incredibly professional, patient and kind with me. He definitely went above and beyond any other employee I’ve worked with at US Cellular in 20+ years.Trading in a phone is usually a long and tedious process which I always dread. We had to do most of my business talking over the phone and via text for a variety of reasons. which I truly appreciated. As a result, the process this time was, to my surprise and delight, quick and easy.Steve made himself available to me outside his regular working hours to address an issue that occurred with one of the other service reps. He followed up with me afterward to be sure everything was as it should be and made himself available for any other questions that may arise.Steve is a very courteous and friendly manager who deserves all my words of praise and more. Give the man a raise!! Thank you, Steve!! 😊

Answered a lot of questions and showed a lot of patience

BEST CUSTOMER SERVICE EVER!! They were ALL very helpful, truthful and patient showing us how to operate our new phones. Couldnt ask for BETTER SERVICE and HIGHLY recommend them at this store. They are a GREAT team of workers!!

Brian was very knowledgeable and helpful in providing us with the best options for our family. He went above and beyond to help us.

Eddie greeted me upon entering the store, able to assist me right away! Explained the products and how they would change my billing. Recommended screen protector and case and had my new phone ready to go in an hour. He showed me features of the phone before letting me leave. Friendly, courteous and refreshing sense of humor! The best experience I’ve had with US Cellular!

Brian was very helpful and actually looked at our bill and helped us save money!

Brian was so helpful in my experience of buying a new phone. He suggested great phone options but was never pushy and actually listened to what I wanted. Brian also got me a better, more beneficial plan & helped me in every way possible to get my phone set up and customized before I left the store. 5 stars will defiantly be back

Ask for Grant Mead when you go to this store! If he isn’t working get his # he is the best rep ever!!Grant needs to train the other reps & share his knowledge!! I have NEVER been to a store were a rep greeted me like I was worth their time. Grant took a lot of time to explain all the options. We had some concerns of getting new devices & getting our data transfer. Grant did his best to walk not only my mom and kids but all of us threw the process of resetting a lot of accounts to get all of our data back on our phones. Grant even gave us a option of a business in town to get data off a non working phone. Those people were mobile spot and were super helpful. You guys have a great employee with your company I hope he gets promoted up as all of your staff need to do what this guys does. Thank You Grant for all you did for our family! We were going cancel U.S Cellular but with Grant over the top customer service we stayed. We even witness him deal with some frustration customers that his employees were trying to help. He was great at helping them answers questions and get situations fixed. When we left we thought he was the manager but my mother said he was just a rep . Outstanding job what he does!Thank You Grant!

Helped in solving my problem with the phone. Explained what went wrong and how to fix it. Thank you

I called about my preordered iPhone and not only was I put aside while Brian helped his 10 clients in front of me B he set me to the side and finally I was helped after he had coworkers open to help me, This was very inefficient and inappropriate. Turns out they didn’t preorder the phone I requested

I would just like to thank Steve for going above and beyond for me. I had called to see if their store had a certain phone I was looking for and he advised that they didn’t have it in his store but they had it at another location. He went as far as taking time out to go pick it up at that location and bringing it back to his, as his store is the closest to me. My experience was over all smooth, quick and the best customer service I have ever had. Thank you Steve! I really appreciate it!

Brian was very helpful when helping me setup and look for a new phone. He was very knowledgeable about the phone I wanted. He also helped look into any cost savings that I would have. He helped me look into multiple benefits that US Cellular had to off with my plan. Overall it was a very good visit and I would recommend this store to anybody!

Great experience handled virus issues very well

Eddy was great. He was super patient with me as I had him break down every charge on my current bill and a future bill if I changed plans. He answered all my questions!

Friendly, very knowledgeable and very professional.

They were very helpful and had us in and out as quick as possible. The service from them and for the phone is amazing. 10/10

I have been a loyal US Cellular customer for over 18years now! Always have been satisfied with this service! About a year or so ago I was strolling through Jordan Creek mall & had a few questions about my plan & thats when I met Justin Pickett.....the BEST salesman Ive ever had! Not only is he very knowledgeable, but a good hearted man! I will never step foot into any other place then where he is at because he is just that AWESOME! I have & will keep referring him to anyone & everyone hes the real deal! So if you are trying to decide what service & who to go to, straight up Justin Pickett is your man!!! He wont let you down!

We called our local U.S. Cellular store to discuss updating our Iphones. Spoke to Dylan and we had already made up on the phones we wanted. By the time we arrived at the store he had already started the process. Took minimal time to complete the process. My wife and I were both impressed with Dylan. We remain satisfied U S Cellular customers.

My wife and I went into the Jordan Creek U.S. Cellular and had hands down the best experience that weve EVER had with any cell phone provider and their staff. Grant Meads was so patient with all the question we had and answered them without hesitation. I have suggested to family and friends if they ever need help with anything from having questions or needing help to switch from one provider to U.S. Cellular to ask for Grant because he is the best at what he does. Grant has an amazing personality when it comes to working with the general public!

Great help with replacing my phone. Eddy and Steve were very knowledgeable. Glad I visited the store.

US Cellular used to have amazing phone support, warranty replacement, and loaner phones to make sure you didnt go without a phone for very long. Not the case anymore. If you have an issue youre given a pamphlet and told to call another company. Nah, Ill just go with a new provider.

Grant was wonderful. Very knowledgeable and he made the process quick and painless! He went above and beyond and made me feel like a valued customer.

Josh was great and explained everything really well! Much appreciated.

Destiny was amazing and so helpful. My husband and I made a special trip to Des Moines from Carroll, Iowa to have Destiny help iwoth getting a new phone for my husband.?Destiny had helped us with our phones about a month ago and we really liked her. She was very patient, kind, and really knew what she was doing. I had several questions and she just took my phone and showed me exactly how to do. If I see it done, I can help my husband. I would definitely refer my friends to her.Thanks so much for all your help from the bottom of our hearts! Jim & Denise Higgins

I found that during these pandemic Brian and all staff were attentive and ready to help i lost my phone and was very frustrated and Brian stepped in and changed a horrible day into something nice aces to the staff at Jordan creek staff

Justin Pickett was extremely helpful in exchanging a case that I wanted to trade in. When I got home, I realized that I didnt have a receipt from my Liquid Glass Screen Protector, which is needed to activate the warranty. I called him, and he offered to take a picture and text it to me. Problem solved, he saved me a trip which was especially important during my childs naptime! So far the three gentlemen that I have worked with are phenomenal! Thank you for outstanding Customer Service, in a world that is seriously lacking in acceptable Customer Service!!!

Was with Verizon for 12 years went in to cellular advantage and met with Justin Pickett, vary knowledgeable about us cellular products, vary respectful and polite. Have been back multiple times for new products. Would definitely recommend Justin Pickett for all your cellphone needs. His customer service is second to none.

WOW! Very impressed with the service I received. I was shopping in the mall and seen that they now offer Unlimited Data. The staff was very kind and took time to explain the new plan! They were very knowledgeable! Will be back when its time to upgrade again!

I had the BEST experience in this store. As someone who also works in customer service I know how important it is to the people we help. Tonight I worked with Justin Pikkett and he Was amazing. I was so nervous about changing providers and he calmed my nerves and I left feeling like I had made the best decision ever! I cant thank him enough for his time and willingness to go above and beyond the call of Duty!!!!

Nice guys working. Helped me with my iPad quick and easy.

He was extremely helpful and knowledgeable. I had a complicated account and we made multiple changes he was great

I have worked with Justin Pickett and ONLY Justin Pickett for anything and everything we do on our account for 1 reason.Customer Service, Amazing Personality, Quick, and Smooth!We drive 45 min to work with Justin and the US Cellular inside Jordan Creek Mall because we are always provided with the absolute best experience-!

Grant was helpful and very kind. I had forgot to ask a question about my new phone we was quick to send me the information and to call me back.

Very friendly staff - very helpful and knowledgeable about their phones!

Whoever has helped me with cell phone problems has always been very professional and polite.

We live in Ackley and we were up in Des Moines. We did the early upgrade and Dylan got us a great discount on some accessories! Way better then our us cellular would have done!

Absolutely no help except to sale something. Called to check if my phone came in twice and was told no my phone was not there. Both people spoken to said my phone wasnt there. After leaving a message for the person we dealt with all of a sudden my phone showed up. They are about commission and not the customer. Got my new phone and didnt even offer to assist me with getting it set up and walking me through it. Absolutely the worst experience I have ever had with us cellular. Which is actually cellular advantage at Jordan creek. You will not know that until they give you print out paper work. They do not tell you they are not actual uscellular corporate.

Super helpful agents, were very honest about pricing and deals, at first when I wasn’t sure about switching they stayed super polite and helpful, even though it didn’t seem like they were going to make a sale.

I have worked with Eddy his a great sales consultant.

I had the pleasure of working with Justin Pickett on adding a line and purchasing a new phone for another line. He is the epitome of excellent customer service! It is reps like Justin that keep me loyal to US Cellular.

I switched from Verizon to US cellular and Justin pickett made it the easiest transition! Justin was amazing in the customer service he provided and gave us the best available deal possible. He is very responsive even when he is not on the clock and always checks in! Thank you for your assistance!

Dylan helped us pick out a new iphone with the Black Friday deal and was an expert. We asked lots of questions and he answered in a way we could understand.

Eddy was very helpful and thorough...stayed late to make sure we were taken care of!

Eddy is very professional and is very knowledgeable in what he does .

Awesome service definitely recommend Brian to help out. Had me satisfied switching providers definitely appreciate it!

Dylan was awesome! He answered all of my questions and got everything setup and even followed up with us later in the evening! We will for sure be back to this location for all of our cellular needs!

Brian was incredibly helpful and came up with multiple solutions to the issue I was having. We finally got the issue solved and I was able to walk away with a new phone and data plan. Brian deserves 6/5

Very helpful in helping me to just get what I asked for and informing me on my contract and showing me how the promos will add on to my account and informing me of anything that could catch me off guard

Was very easy to work with and explained everything very well to get me the best deal

They were honest and upfront about everything despite being short handed they were quick and efficient.

Dylan answered every single questions I had and even offered to drive to another store himself to get me a specific color I wanted. One of the best us cellular experiences Ive ever had.

Knew what I needed. Made recommendations based on needs. Very satisfied!

Andy is great! Made everything easy for us, recommended great accessories and showed us how to use them...will always go the extra miles to work with him!

The best customer service we have received at a US Cellular. Very quick service and nice employees.

I love having u s cellular as my provider i will recomend u s cellular to anyone and evryone who is wanting a new provider you guys rock i know i will always have a great expireance here thsnk you all.GOD BLESS.

Came in unsure of what I wanted but knew I was paying too much with another provider. Grant helped to explain everything and made the process so smooth and easy and I loved the enthusiasm and knowledge he exhibits!

It was a truly great experience, everyone was super welcoming and I got a free iPhone 8

Very happy with my experience. Excellent customer service.

Helpful guy fixed my phone quickly?!

Wonderful, informative, helpful! Will gladly refer any willing friends and family of ours to this specific location!

Got my new Iphone here great service!

My family was thinking about switching to a new company but thanks to grant mead he was there to help us out with what we really needed and set us up with a wonderful family plan! I know I can always get in touch with him if I ever need help figuring out whats going on with my phone!

Rip off. They offer a deal but it isnt the deal they sell. Extra charges. Just stay away.

Paige was patient, kind, and willing to go above and beyond to get our voicemail issue resolved. Thank you!

Steve was very bright about his business and extremely cordial in his delivery.

I’m m a loyal customer

Andy B is the BEST, helpful and friendly! Upgraded to unlimited everything, and got new phones.....love this location, too!!!

Very helpful from the minute we walked in the door to the minute we walked out!! To say I’m happy with the service I received is an understatement!

They wanted to help but we were just looking.

✌️☺️ Great service from Grant!

Love the staff here friendly and helpful

First time working with US Cellular and the Jordan Creek location provided excellent service.

Us cell is just to expensive, 350 dollars a month for 2 phones, i keep saying that they are phones not a house payment

Quick, knowledgeable, friendly and very helpful! Thank you, Paige!

Great place

Very friendly, and helpful staff.

Super! iPhone juice bar wouldnt help with a warranty issue. US cellular helped us get a working device.

Demetrus was very helpful

Demetrius rocks go see him

Great service from Grant

Helpful, thorough, patient, and professional.

Eager to help

Friendly, helpful