I had a good experience. I recommend them 100% 👌 👍

Steven was our sales person was excellent! The most relaxing experience we have ever had buying a new car. No pressure or stress. Javier was very efficient and courteous. Everyone we met were so nice and courteous. We love our new Subaru Ascent.

Absolute life savers. We were en-route from South Florida up to New England when the transmission oil temp warning came up on the car. We arrived at the service center right when they opened, hoping they could help us out and they not only agreed to squeeze us in, but our dog was able to play in their small dog park outside, they kept us up to date with what was going on and we were on the road within a couple hours. The peace of mind, fast service in an unexpected situation and professionalism they displayed makes me wish they were my local dealer. Highly recommend!

The purchase was excellent from first inquiry to driving away. My salesman was remarkably thorough and knowledgeable, a real help throughout the process. He and other sales personnel did not push or try to force my decision, but supported me with information and observations of what was especially valuable in the models I was considering. At this point, I am delighted with Subaru of Melbourne and the car that I purchased. How delighted? I am inquiring of my same salesman about turning in another car in my family to purchase another Subaru.

Very efficient. Took only 30 min for my appt. Friendly and nice to do business with. Highly recommend.

A 5 star experience. Trent Pilgrim made purchasing our new Subaru Forester so pleasent. Our price was met on first attempt. No argument on the price we wanted for our trade in. No pressure, just informational.We would definitely recommend Subaru of Melbourne. Also Javier made financing painless.

I really appreciate Subaru of Melbourne for getting me into a nicely equipped 2021 Ascent with literally no stress. From showing me the car to financing to my trade offer, Ian, Mark and Javier in finance really did a good job. Id definitely go to see them again when Im in the market for a vehicle.

My father’s car would not start. After a week of trying at another shop, they towed it to Volvo. I was notified by Calvin when it arrived and was given an estimate as to when Volvo could analyze the car. After finding and fixing the problem the car was returned to my 88 year old dad who was happy to have his ‘independence’ back. Excellent customer service.

Bought my first Subaru today! Blue Crosstrek! Steven was the guy that made it happen. Nicest guy ever, let me play around with several cars while I decided which I liked most. Deal was great and easy going the whole way. Everyone at Subaru of Melbourne was really welcoming and helpful. We were in and out with no BS. Awesome experience- thanks Steven- you’re the man!

John Knarvik was pleasant in greeting me and patient with my trying to explain the problem I was having with my Volvo. He immediately ID the problem and why it occurred and recommended a course of action and took time to review what future up coming service is recommended. I took advantage of the immediate recommended service and I was in and out the problem remedied and a clean vehicle. Pleasant staff all around. A pleasant experience.

$900+ dollar document fee added on top of the advertised price for certified pre-owned vehicles just as we were getting ready to sign sales paperwork.Dealership let us walk over $900 in document fees.We were told the document fees couldnt be removed or lowered. We asked for $1000 off the price of the car the salesperson straight up said no and the sales manager said nothing we can do regarding price on the vehicle or document fees. A $30,000 CPO vehicle with ZERO negotiations on price? Do you really expect anyone to believe that?Salesperson really made me laugh with a response he made.No way we can lower the document fee or the price of the vehicle. We the buyers could write to the CEO of the company and theres no way the price could be negotiated on a cpo vehicle or the document fee be waived or lowered.(Its company policy) - Doesnt mean its a good policy.Independently owned and operated dealership blames dealership document fees on company CEO.What a comical statement.Added a photo of the new vehicle.

Everyone was nice and helpful. Goid experience so far. Will need to go back to pick up my new Forester next month. Hope to get the same service. 😄

Could not have asked for a better experience when searching for and then purchasing my new vehicle. The test drive really gave me a feel for what the 2021 Ascent would do on the highway (my main terrain) instead of just around the city block and back again. The sales team was great and filled in for each other when someone was not on the floor. All of the features were explained in detail during the test drive and again at purchase but I was still welcomed to stop back anytime I had a question. Definitely a great experience that made the purchase a pleasure.

I purchased a 22 Subaru Outback recently and was very pleased with the assistance I received. Jeffrey Goff, Sales Associate, explained to my satisfaction everything about the new Outback and the purchase went very smoothly. All of my questions were answered.

Friendly and quick service. Offered a free car wash too. Wife went for oil change and tire rotation. I just wish we had a closer location to Merritt Island. Would come back again.

I bought my Subaru there last year. I liked the process, service and how they introduced me to my first Subaru and explained everything. Nice experience. Nice guys.

Top notch service team. I went in for an oil change while on vacation from New Hampshire. Just bought my Legacy new before leaving and had 3200 miles. The service team told me they werent gonna perform or charge me for a service it didnt need yet. Thank you! Fluid and tire courtesy check and wished me a safe trip back home to NH. Greatly appreciated and a 5 star rating to all.

Earlier this week I bought a Subaru Crosstrek Sport, after considering many different cars and dealerships. I’ve never owned a Subaru before (I tend to stick with Honda’s), but Steven at Subaru sold me on trying something different simply by making the car buying process easy and enjoyable. Two words I never thought would be used to describe the car buying process. His communication was top notch, he was authentic, honest, and he found the perfect car for me. He even came in on his day off to make sure he was there for my test drive, trade in, and paperwork. I highly recommend Steven at Subaru!! I love my new crosstrek, and I’m so grateful that the process was stress free. Thank you Steven and Subaru!

All I can talk about is the service department. Very well set up and organized very comfortable waiting room with coffee and snacks you hate having to go to get work done but they go the extra mile to make your comfortable

As always, friendly, courteous and efficient service. I always feel secure that the car is in excellent hands. I was very satisfied.

Excellent, friendly service. Calvin was knowledgable & friendly. Service was efficient & timely

Had an okay review but they addressed the issue. Have to give five stars they take care of there issues if any arise.

This is the second Subaru weve purchased with Paul and the process was smooth and easy. We appreciate Pauls attention to detail and his willingness to go the extra mile. Definitely recommend Subaru of Melbourne and especially Paul.

Peter Schneider is a consummate professional. Hearing out all my needs and finding the perfect vehicle for me. During this pandemic and chip shortage I was stressing about finding a new car, but Peter got me a fantastic vehicle and I couldn’t be happier.

I couldnt have asked for a better experience. The service department was more than happy to help in whatever way they could. It was the most pleasant experience Ive had at a dealership...ever!

Good, fast service. Great waiting area with snacks and drinks. Looks like they give a military discount too. Everything purchased there gets at least a one year warranty

I bought my Subaru Crosstrek at this dealership 4 years ago and have always had it serviced here. Excellent quick professional service - and they dont try to sell you something you do not need. Very trustworthy. Shannon and the entire service staff are friendly and efficient.

Just had my Impreza serviced at Subaru of Melbourne, Fl. The service was excellent. I couldnt be more pleased.

Receptionist was really friendly and helpful but they don’t have any Subaru Acents in Melbourne ? Can they get one for a test drive ? Well they went above and beyond, they drove the Subaru I wanted to see all the way from Daytona to Melbourne for my wife to test drive. The sales staff was super polite and made her feel very comfortable.

I just had my 12,000 mile service---got there early, got right in, my advisor scheduled me for a recall issue for the following week. everyone was so friendly and efficient! So different from service in South Fl. I am actually looking forward to going back next week, instead of dreading it.

Traveling and stopped in to get an oil and filter change on my 2017 Outback. Took me right in on the Express Lane and was finished in an hour. Service was great, Dominic was super. Thanks guys!

Horrible. I will never use them again. Loaner car had expired plates from 2020 and I was pulled over. They told me dont know what happened, all of our cars have current registrations. Sticker must have come off. if they run the plate it will be good. They did and it wasnt.

OUTSTANDING SERVICE! Laura was top notch! Simple scheduling, great communication, easy in and out, great loaner car and fast service! Another reason to love Subaru!

I arrived on or about my scheduled appointment. the maintenance coordinator got me checked in and showed me the waiting area and all of the available refreshments and facilities. He provided me updates on the progress and answered a question that I had that was separate from this scheduled service.the service was completed quickly and professionally. the car was received back freshly washed and with all alerts and warnings cleared.The facilities are top notch and the customer service excellent.

4.9 only because they didn’t have donuts🙂This dealership is unusual to say the least in that:-they don’t have sales people in the parking lot running you down as soon as you exit the car you came in- they don’t have sales people in the showroom running you down- we had to ask somebody if anybody wanted to sell us something.- no donuts🙂The sales staff, the sales manager, the credit/closer were all laid back and competent.Seamless purchase too.

Subaru of Melbourne used car section went above and beyond assisting me with the purchase of a fantastic 2018 Crosstrek. In my over 10 years of service in the U.S. Army, I’ve never once had to purchase a vehicle sight unseen due to being restricted to a post. This dealership, my salesperson, and the management team facilitated a worry free process in getting me the vehicle I wanted and shipped over 1,000 miles away.

Great place to buy a car if you prefer honest hard-working sales people. First time buying a non USA car and they made it the least stressful car purchase ever.

We welcomed our new 2021 Outback Forester into our family a week ago, and are enjoying getting to know her! She seems to be right at home with us, too.Many thanks to Jeff Goff who found exactly the one we wanted!Ed and Sidney Galloway

Excellent job putting on my window guards. Thanks guys!

Laura gives very good customer service.

Excellent customer service, prices were Fair, and the treated myself and my vehicle very respectfully. I felt like a person not just a number and I drove away with extreme confidence and satisfaction with the services provided by the entire team at Subaru of Melbourne.

Fantastic experience, great car at a great price. Love it. Jonathan was the boss, had me dialed in from minute one.Would bye again)))) find me an 04 silvado/Sierra. Or an 05 nissan 350z in manual 6 speed

Very easy sales experience. The team was knowledgeable and flexible to my requirements. Highly recommend this firm. Jerry

Oil change and motor hesitation evaluation. Went as expected. Only and last Ascent I will buy. Love all the features a Subaru comes with. But the four cylinder turbo is just too little for the Ascent. It will never move out of 7th place in the third seat SUV category. Other wise the service at Subaru Melbourne is efficient, clean and courteous.

Got four tires ordered through Kyle in parts and only took 1-2 days to get them in, (special order) and had them installed the day they came in. Whole process was quick and easy. Love my 2008 Legacy and love the service here! Even if my car is old, they still treat it like new! No complaints here. Thanks again for the painless service!P.S. Not important, but one of the writers is from England, very friendly and love his accent! (Even if its faded a little).

Brought the 2015.5 Volvo in for seat belt recall. Took less time than promised and had a great car wash!

Service was done as I expected, service writer was helpful.

Ive worked with John in service for a long time and it always feels like Im talking to a friend. Johns helped me with several vehicles and its been a delightful experience. Hes great at explaining the entire process from diagnosing the issues to all the options available for repairs.The coffee and snack bar is great too. Its very clean and organized.

I take my BRZ every 6 months to have service. The people are so nice and the service is excellent

I made the mistake of trying to change the oil on my daughters Forester and drained the transmission fluid by mistake. These kind and responsive professionals found a same-day window of opportunity to fix the problem to my complete relief and satisfaction. Their waiting area was clean, their communication with me flawless, and repairs were reasonably priced. You get a feeling about people and businesses when you bring a challenge to them...Subaru of Melbourne did not...and WILL NOT...disappoint you.

We purchased our 2019 Subaru Crosstrek here in September of 2018. We were very impressed with the dealership. It is absolutely the best service department I have ever experienced in my 67 years. They are kind, considerate, professional and offer great service. I will take my vehicle there for all servicing and tires for the life of the vehicle.

Love your service, and your employees are very friendly . i think for the first time i will use your dealership, for the life of car thanks jim

They were extremely thorough in diagnosing my problem. Turns out, the car was fine, the operator was in error! Very professional. Have complete confidence in their service department.

Volvo XC90 brought in for Start/Stop message. Inspections found that additional service required to replace a motor mount and rebuild A/C compressor which would take 4 days. They did provide a loaner of Subaru Ascent which was an equivalent car. Pick up of car required about 40 minutes which I though was much took long. Took several minutes to find my paperwork. Overall the service was fine, however the XC90 is only 4 years old with 65000 miles. The fact that a motor mount needed replacement and the A/C needed to be rebuilt is appalling. This is the kind of reliability that cars had in the 1960s. Volvo should be ashamed of their reliability.

This place is rough, there is 2 employees however that are beyond amazing( Shannon and Dominic), however aside that... I took my car up for an oil change and for some reason they had my rear wheels off.. thus leading to a deep scratch on my brand new rims. Granted they said they would take care of it and cover the cost to repair, however the shop they work with is only open during the times I work... therefore I would have to take time off for a 100-300$ scratch when I make the same amount on a daily.. so regardless because of someones error I have to suffer and pay a price for this. Even tho they are paying for my repair, im still missing out on my own wages. Not to mention the shop they work with is over 30 mins away from me and I have to do all the work.... does this sound reasonable to anyone??I did however buy my car from them and it was a good deal I received, however none the less I feel they could greatly improve on the way they execute their problems and customer relations. Just as many companies, this place is more about profit and revenue as opposed to service.

It took 2 hours for an oil change. Probably will consider other places next time. Service staff were friendly and working their tails off. Not sure where the disconnect was between them and the person doing the work.

Great experience overall. Had some issues with the bank and some paperwork, but the sales team and Finance Departments stayed with it and was able to get things wrapped up in the end. Salesman Andy, was very courteous and helpful throughout the process. Love the Crosstrek and glad I came there. Very clean and very knowledgeable staff. Thanks again and I would recommend this team to anyone looking for exceptional service.

Express Service very good, all items such as oil & filter change, tires rotated and pressure adjusted, battery checked as well as wipers, break pads, tire depth and of course a courtesy wash job

We got another great service from everyone that helped us at Subaru of Melbourne. They found was wrong with our car, made their recommendations, they set expectations on $ & Time. Kept us in the loop and finished our car in a timely manner.Thank you,

The team in the service center are customer focused. They take good care of you and your car.

Skilled mechanics, great parts department and Laura is just the best... She greets you with a smile ( of course under her mask), keeps you informed with the progress of whatever is getting fixed and is extremely professional in everything she does.

Clean friendly place. Staff worked with me to resolve a minor problem with my Volvo economically and quickly. Will definitely do business with them again.

Excellent service for our Volvo. Appointment was on time, and the work was performed efficiently while I waited. I will definitely return for my next scheduled maintenance.

The process is so smooth and nice to even receive a detailed status update about your car at the end of it. A few jokes added as well to cheer up your day!

Very nice folks, worked with me, and Im very happy with my purchase.

I recently purchased an Outback from them. Basically, I consider them to be just average. They operate from the same old tired dealer playbook car salesmen have used for the last 50 years. Their internet sales presence is weak compared to other central Florida Subaru dealerships. If you want a Subaru, and live in Brevard County, they are really the only game in town. If you are willing to to take a long drive, you can most likely do better. Otherwise be prepared to haggle!

They were amazing, 5 star in my book took care of our issue and got us on our way home, thanks John 😁

So, my initial experience here was pretty terrible. I was unabashedly mocked for wanting to take my time in what I see to be a big purchase, a new vehicle, by one of the sales persons after I told him the first visit I made was for test driving only. Luckily it appears to have been an anomaly as both Mark, the floor manager, and Jeff helped me out graciously and treated me with much more respect. I had not planned on purchasing a brand new vehicle but I ended deciding on purchasing a 2021 Impreza. I couldnt be any happier with my experience after the switch in sales persons. My initial experience is the only reason I am not giving this place 5 out of 5 stars.

I would rather buy a Yugo than go back to this dealership. Misquoted prices from services dept. Purchased a used car from them 6 weeks ago and still have not received the paperwork to register the car. Repeatedly lied to about it is in mail. People not returning phone calls. Worst experience dealing with customer service ever.

Couldnt be happier with my new crosstrek. Minor glitches were quickly addressed. Overall experience left me feeling good. Very professional yet personable staff... they earned my business.

We took our car into Subaru of Melbourne for an inspection. They went over every part of the vehicle to make sure that there were no issues with the car. We were very appreciative of the help that the technician, Chris Burke, and the service advisor, Laura, gave us. The dealership was clean and the appointment took no time at all. We will bring our cars back for future services.

I Love my car I purchased from them. A bit deceptive on the pricing and warranties. Last time I went in for regular maintenance, they were great! There was a girl, I had never seen there before and she was absolutely wonderful. Now on almost all other occasions things usually arent do nice. I ALWAYS get told that I do not have the warranty I purchased because they dont offer that on my vehicle, so I have to dig out the paperwork. Then my car had upgrades from the factory which fall under a recall notice and that still has not been resolved because they tell me again my car does not fall under that recall. Which, of course, I always forget to bring the several letters that I have received from cooperate with my cars vin # on it, that it is on the recall list. So I just have to improvise on some thing that they are supposed to fix. Only once over the phone they agreed that my vehicle was part oh the recall due to upgraded equipment from the factory. Once I could get over there I was told no again. Thats the only issues I really have with them is the recall notice and the deception on the warranties. If that could all be mitigated Id say they were great, but it has been 2 1/2 years now since I purchased my car from them and still same answers every time.

LOVE THE SERVICE HERE! The English Chap in Express, (Dominic I think his name is), took care of me and my 2018 Outback. First service was a breeze, and even educated me on my future services when asked about them. He even told me about the plans they offer for express services. Will definitely be looking into one of those when my current plan expires! Ask for the English chap when you go in for Express! (Hes the only brit there he jokes about, so its hard to confuse him with anyone else) ha ha!

Great service, done with a smile!

Their customer service is great! When my husband called about an issue we had with our car they said they would make it right and meant it. We were back up and running in less than 24 hours. Thank you to all the great folks at Subaru!

Manager was very attentive to our needs and we bought a car there

David was our sales guy while we were there. He was really helpful. He took good care of us and made suggestions when they were needed and was not pushy otherwise. I enjoy that style in a salesman. Thanks, man. We love the Subaru.

Had a 1pm appointment for a driver window problem on our 2021 Volvo. Got us right in on time. Bad connection in door DDM module. Fixed it and was back on the road in 45 minutes. Thats what I call service! Great friendly staff

Great sales experience with Peter S. Great price on a Subaru Certified vehicle and good value on my trade-in.Great service experience w Howard the Sales Manager.

Subaru of Melbourne made buying a car less aggravating bu working with the customer and making the purchase less scary. My salesman, Andy, was very helpful along with other employees that I met and dealt with through out the transaction. Thanks everyone!!

Very happy overall. Ian was a great salesman and knowledgeable. When my 1st choice Subaru was sold before I could get there, he found me another one to fit my request that was even better! He and Rene managed to get me a loan despite less than excellent credit. Even though I will have to drive almost an hour to get to this dealership, I chose to get their Service contract because of the quality I saw there.

Service person was great. Maintenance cost was excessive. I would either buy a different make of car or get service done at a non dealer shop.

Bought my dream car here. Great purchase, customer service and just got my first free service to the car yesterday. I would recommend.

Was lied to about the price, very rude salesman manager called me a liar. Then proceeded to call my dad trash in front of finance manager. Very rude place place and very bad customer service!!

Always a good experience with the customer service and service of my Subaru. Only negative issue is the fact that they tried to charge me almost $100.00 to check for an air leak on the window I told them the leak was at. Really? It doesnt take a trained technician to do this and is ridiculous to charge that much. I understand the service Department is where they make the money but that was terrible. Other than that they have a good service department. As far as Sales, No experience..

Always a good experience. Dealership does a great maintenance job. My last car lasted me 11 years because of the good service. Expect this car to do the same.

Service at 4000 miles. Normal except reprogramming console (factory notice). The young man who did the work did everything very well even to inflating tires according to spec. Lori, service rep, is well and favorably known. Good experience

Always a pleasure To do Business with Subaru service department

Just got home from the dealership after purchasing my first ever Subaru. I want to give a special shout out to Peter, as he was my salesman and he was AWESOME! I told him what I wanted and what I was working with and he wasted no time in getting me in a vehicle that was everything I wanted and needed. The process was quick and painless. Ive never bought a car so easily in my life. They have great people working for them and some really awesome cars. I didnt expect to be leaving today with a car and i couldnt be happier that I did!

Ian Brown was my salesman. He was very knowledgeable and helped me get into a new vehicle with no problems at all.

As always, great service at a fair price.

Calvin and the service team helped immensely after my outback car battery died.Thanks to all.

I love my Subaru!! Great staff and always clean.

Excellent service,friendly staff.

Very courteous and professional. Answered all my questions. Following CDC guidelines.

I downgraded this dealership from a 5* to a 1* based on post buying experience. Extremely poor communication post sale. Everything is a waiting game with consistent checking in (from me) and well get back to you days/weeks later nothing... communicate and communicate often is the only advice i can give you guys! It takes less than 30 seconds to let a customer know that theres a delay. If its an email thats needed to be sent weekly, let it be! Customer centric

I would recommend this dealership and most importantly Paul as a sales person if you’re looking for a new car. Paul worked with me and even went above and beyond to call my insurance and get it lowered by stating all the safety features my new car had. Thanks again Paul!

Do not waste your time with this worthless dealership! These people had us drive 1 1/2 hours to a car we negotiated only to call us when we were almost there that they just sold it. Oops they said. They have multi layers of protection so they can say “oh it was a mistake” don’t be shammed by this dealership!

My son bought a 2019 Subaru Crosstrek for his first car last weekend and the experience couldnt have been better! He had saved his money since he started working for his down payment and had done a boat load of research and he was down to a Rav 4 and the Crosstrek. We went to two different Toyota dealerships who did not honor their internet pricing or they would tell you one thing but somehow the price in the end is what they started with. We felt like we were getting taken advantage of and the pressure left my son left feeling very confused.Then we went to Subaru of Melbourne and you would not believe the difference! They not only honored the internet price, they gave us a great interest rate and absolutely no pressure. Toyota said they couldnt give you a good deal without the high interest rate. We have perfect credit so that didnt make sense to me. Their solution was for me to just refinance the car in 6 months. Who wants to do that, and why would I?Anyway, the total experience at Subaru was great. They bent over backwards to make it that way and they have a customer for life now. My son is so happy with his purchase and feels really good about it, which is good because it is his car (we only cosigned).We have experience with Kelly Ford, Gary Yeomans Ford, Toyota of Melbourne and Mike Erdmans Toyota. They should really take a lesson from Subaru of Melbourne on the right way to sell cars. Being deceitful doesnt work and when people dont feel good about their purchase they wont come back.Thank you Subaru of Melbourne for making this memorable moment the best it could have been for my son.

Brought my car in for an air bag recall. Easy to schedule the appointment without hassle and the staff were professional. The trim piece on my dashboard had broke while they were fixing it, they offered to replace it free of charge and did. Irritated that the paperwork stated it was broken to begin with when it wasnt. I get the car home and notice my rims are messed up, it looks like acid was poured on them and faded the paint on various parts. They had provided a car wash. Staff looked at it and evaluated it, they repainted the rims. The day of rim repainting, as Im awaiting the call to pick my car up (afternoon), Im told that my wheel studs were corroded and some had broke as they removed the tires (why not call in the morning then?). I do my own service to my car and the tires are frequently rotated for best wear, Ive personally never seen a corroded stud on my car nor had issue with it myself. Am informed that the dealership needs two days to get replacement parts - why wouldnt a dealership have studs there? Also informed at some point (different day) that the hub bearings are messed up on my car as well and have to be replaced (extending the time longer). They did give me a rental car to use during the time. It was a relief when I could take my car home without anything else being broken. Overall, I didnt have the best experience as I just went to get my recall done and then all these other issues came up one after the other. The facility is beautiful, the staff were nice and professional, but I am hesitant to bring my car back in the future. I do appreciate them resolving the problems but aggravated they happened in the first place.