Ive had nothing but great experience with them...theyve gone above and beyond for me and my car needs...the people are great and very friendly. Deb in service desk is great at her job and always friendly with customers. Adam who is a manager there really took care of me and my car and they go above and beyond for sure. Great group of people at this location

This place is turning into a joke of a car lot. I’ve had my car for going on 3 yrs and in that time frame they have changed so much stuff that they don’t even mention to customers. I live in the Grand Rapids area so I’m closer to the Wyoming location now they want me to drive down by Kalamazoo to get a free oil change instead of partnering with a local shop here to do the oil changes since they are now no longer doing them at this location. Let’s me not forget to mention I have called numerous times and even left a message and didn’t get a answer or a call back. Can’t wait for my lease to be up with express so I can take my business else where

I got a.car from express they were friendly and helpful. I had some problems with my car and they got me right in and got the problems fixed.very impressed with there team and there sales manager adam. I recommend this place to anyone that looks for good service and good cars.

Terrible, terrible, terrible. They sell cars over $4000-$5000 over market value because “they approve all customers” and lead you to believe that all interest is rolled into that number, then try charging another 20% interest. I walked, terrible people, terrible service, terrible prices.

Completely worthless company. They sell cars with major issues and hide them. Employees lie and play with you and feed you misinformation constantly. I have been calling about my van for over 7 months and I either dont get called back or they try to send me an hour away. Call customers liars. Dont care if youre still in warranty and need work. All games.

Worked with LC Cooper he got me in a good 2009 dodge journey with decent miles and in great condition. He worked really hard to get me approved. Thanks to him and the manager

I drove out here to help my friend pick up her car being repaired by them. They didnt even bother to shovel it out (we called an hour before hand to let them know we were coming) When we walked in nobody acknowledged us and everyone was on their cell phones. They have terrible customer service and my friend mentioned that she wishes she would have purchased her car elsewhere. She has had many vehicle issues and has had to go to numerous locations due to bad customer service. All locations are terrible and their vehicles break down easily. Other friends have mentioned they have the same issues with customer service and car repair issues.

EXPRESS AUTO IS THE WORST EXPERIENCE I HAVE EVER HAD WITH A CAR COMPANY . They are not helpful at ALL ! The representatives are RUDE and NASTY ... I promise you please don’t get a car from them you will regret . It’s like they’re set out to ruin your life . They DO NOT have good cars for good people .. They have HORRIBLE CARS HORRIBLE SERVICE HORRIBLE PEOPLE for GOOD people ! Don’t waste your time or money !

Do not. I repeat. Do no do buisness with these people. They do not know how to properly conduct themselves. Paid off a car back in January 2020 AND HAVE YET TO RECEIVE MY TITLE AFTER CALLING COUNTLESS TIMES most times only getting a voicemail box and not getting a phone call back.

UBER DRIVERS BEWARE! I was assured by Paul when I purchased my vehicle that being a driver would not affect my 3yr/36,000 mile warranty, other than the fact that I would obviously hit the 36,000 mile mark much sooner than the 3 years.Fast forward 3 months and about 10,000 miles later. I take my van in for service for the first time, when Im told being an Uber driver voids my warranty.After appealing to corporate and even having an account manager there try to fight for me (and get herself in trouble), they just said Im out of luck.I was completely upfront about what the vehicle would be used for, I used rideshare income as my ONLY source to qualify, and I was completely mislead.Very dishonest business practices. See you in court :-)

Aaron was amazing. He was patient and kind and took his time helping me get exactly what I wanted. The entire team was very nice and I highly recommend for anyone that has lost income and has now started rebuilding again with a new job they will definitely help you get in a great dependable vehicle and the warranty is the best i have seen.

Express Auto, where do I begin? From the moment of engaging conversation with Paul, to the point where I mentioned I was told to see LC, these guys definitely made my day complete. Thank you Paul for passing me to LC. From there LC and Adam ensured that I got the best rate in order to walk out with a vehicle that day. It exceeded any expectation I had. They both were down to earth with me and with what I was looking for and i cannot thank them enough for my experience working with them. Also, thank you to Jeff as well. He finished up all the paperwork and answered any question we had. Thank you again everyone at Express Auto!! You definitely made a fan in me and I will be happy to share this experience to those looking to get into a vehicle!

I met with Paul and he met me in the parking lot before I went inside. He was very helpful and professional. I was in a new car in under 2 hours. He was very helpful and let me check out any car I wanted and was honest and patient. He truly wants you in the car you want! Ask for Paul if you want the best service possible!

Working with LC was a great experience, very honest and to the point!! By far the best employee Ive worked with at this location!! He never failed to answer any questions. I highly recommend him if your in need of a vehicle and your credit isnt the best he will make it work!!

Trash, straight trash. The worst dealership in America hands down. Tried to have me pay 480 a month for a 2007 Ford Fusion. Not including insurance nor do they have any understanding of life and what actual people go through. I would give them 0 stars if I could.

Terrible place to do business with. My daughter pays $400 a month for her car and weve had to take it in to be serviced 3 times in the last month twice for the exact same problem. This time they have had it for 14 days, refused to give us a loaner, and are unwilling to compensate us for the Lyfts and Ubers my daughter has had to pay for to get back and forth to work. They sure expect her to pay her car payment on time tho. Wouldnt recommend at all

I was able to get into a newer vehicle super quick after my last one died which was a huge relief. Jeff Owens was extremely helpful and easy to work with and has continued to be helpful even a few days after I picked up my new truck. Staff was friendly and helpful and the process was fairly painless. :)

No one needs a car this bad and fyi its a lease. If you want to sign your life away for a car this is the spot. Youll probably end up paying for a car you no longer drive. Or end up just paying 3x what its worth with basically no warranty. Theyll lie and show you a warranty written in language they can chose to honor but probably will not. Think about the kinda place where you can pay every payment on time for 11 months sometimes extra and early, you get a ticket or life happens and you have to make a partial payment this month of half the regular amount wake up 2 days later and theyve repossessed your car. I mean this message sincerely if you buy a car here you will be sorry. That also seems to be how they get employees people who cant keep up with the contract.Also note the fact that these are both employees of express auto, express felt the need to block me which is why I cant comment only edit my review. And like I said 1 partial payment of exactly half and the following week repossessed. And the warranty is not going to be upheld. Loaner yeah right I dare you to ask your salesman how many times whatever car your looking at has been sold by express auto and look him in the eye when you do! You might be surprised by the answer!

They have had my car for over 3 months now supposed to be fixing it been getting the run around no updates or calls on behalf of things at this point in just gonna let my attorney do the talking for me. I highly recommend no one goes here there a joke

I purchased with Ben yesterday 4-20-16, and my experience was great! Ben was very personable and made me very comfortable. There was no pressure and as we went on the test drive, Ben was checking for issues as though he was the purchaser. Everyone was friendly and professional. The manager Matt was very helpful and insightful as well. Both Ben and Matt made sure to cover EVERYTHING with me, so that I didnt feel like anything was hidden. Great job guys!!!Edit: 8/21/18I changed my rating from 5 stars to 2 stars because of how that car did my credit. I did not have a problem with the staff but the company practices are not the best. I wouldn’t recommend going to any Express. You are better off going to a major dealership, they WILL work with you! Express will have you overpaying for a car AND then no one will do a trade in on the vehicle because you’ll be upside down on your loan! It’s not worth it!

If I could give this place a 0 I would they have had my car for a week and a half with no call to tell me what’s wrong I’ve had to call them multiple times just for them to tell me the engine went out that they don’t know when it will be doneThis is the third time I’ve had to take this car to them and they still didn’t fix everything.....I would recommend you don’t go here unless u want a lemon the service is terrible and the service center people are rude for no reasonTHIS PLACE IS A JOKE!!!!!

My vehicle, leases through Express Auto, has incurred upwards of 4,000 dollars in repairs through 4 visits in 3mo for the same malfunctioning system. I leased my vehicle in August 2017, a 2008 Jeep Liberty. It now has 200k miles on it, averaging 20,000 miles per year (typical). On 11/13/2017, I serviced the car for a front wheel bearing diagnosis, they stated nothing was wrong and charge me for labor. I also got my oil changed, where the advertise free oil changes, and was charged for labor. On 01/23/2018, I brought in the Jeep again, where the same diagnosed wheel bearing (L) was found to need to be replace and was charged for labor and the product, even though there was nothing wrong with it. On 10/25/2018 they had to replace the other front wheel bearing (R) and breaks. On 11/01/2018 I required a tow because the car wouldnt start, they told me I would not have to pay for the tow. they replaced the Ac compressor, the power steering pump and put in a new battery, stating it was an issue of the faulty air compressor and power steering pump they told me this would add on to the end of my lease and I could pay it off that way, which I verbally agreed to. I picked it up on 11/6/2018, to have it break on 11/8/2018 (TWO DAYS LATER) the serpentine belt fell off and it would not start. They offered to pay for the tow, which I was later charged. This time they replaced the serpentine belt, the helicoil, and power steering nuts and bolts, and I was told this was a matter of the power steering pump again. Later to find out that they fully charged me for this despite it being of complete fault to the service dept and I was told directly that I would not be charged, which I later found to not be true. Less than a month later on 12/03/2018, power steering went out while 50 miles away, I drove it back to grand rapids as far as I could. I called the next day to let them know power steering was out - Again. They offered to pay for the tow, which I later found out was only added to my lease. After repairs they replaced the rack and pinion tie rod end and sent the Jeep for alignment. I again was told I would not have to pay for these repairs relating to my power steering but was later charged. Upon picking up my vehicle the heat was no longer working. At this point I elected to use other means of transportation because I knew despite how many times I had the car serviced, it would not be reliable. I chose to drive it again on 01/26/2019 and the engine began losing power and making a clunking sound. My check engine light, that has been on since Oct 2018 (never fixed) began flashing. I called Express Auto and they said to bring it in. I now, again, have the vehicle in the shop and am being told they cannot tell me what is wrong with it and it will involve several more hours of labor and potentially a complete engine replacement. The service department has been anything but helpful and have been extremely misleading. Their communication with their customers and their own finance department is severely lacking. I pay on time every other week, never missing a payment and I have always made sure to inform them of any changes or needs. I am consistently called and threatened to have my car repossessed and have even had my car shut off after speaking with their finance department to adjust my pay date slightly. This request was approved but seemingly not understood by Victoria who was aggressive, rude and vulgar when threatening me to take my car. I simply want nothing more to do with this company, and wish I never started a lease there.

I love my new Pontiac Montana. It drives great and very comfortable. Paul has some of the best customer service Ive had in a very long time. I highly recommend you asking for him if you go.

My husband and I purchased a vehicle from Ben yesterday and we had a really positive experience. He took the time to explain everything to us and he allowed me to ask all of my 100s of questions. The best thing of all is that they even had the exact vehicle that we came looking for!!!I could not be more pleased with how both Ben and Matt treated us and I will recommend them to people who are looking for a trustworthy place to do business.

Paul was awesome, he had great communication skills . They picked out the perfect car for me and my family . We havent had any issues with the car, we get a lot of compliments everywhere we go . I will always refer people to come here. They are also very nice people as well ! Great service

TWO OF MY CHILDREN GOT A CAR FROM EXPRESS AUTO. THEY WERE TOLD OF THINGS THAT WOULD BE COVERED BY THEM INCLUDING OIL CHANGE. WELL MY SON GOT AN OIL CHANGE FROM THEM AND ON HIS WAY HOME HIS CAR STOPPED BECAUSE HIS TRANSMISSION WENT OUT AND HE WAS CHARGED 100 DOLLARS FOR A RENTAL WHILE HIS GOT FIXED. MY SON TURNED IN HiS CAR AFTER ALL. MY DAUGHTER HIT A FAMOUS MICHIGAN STREET HOLE AND HER WINDOW FELL DOWN AND SHATTERED AND WAS CHARGED 400 DOLLARS TO FIX BY EXPRESS AUTO AND THEY LEFT HER LOCK BUTTON OFF AND REFUSED TO FIX IT. AGAIN SHE TURN HER CAR IN. WHEN I COMPLAINED TO THE AGENT HE SAID TO ME AND I QUOTE. THAT IS WHY I LEFT EXPRESS AUTO. THEY LIE TO THEIR CLIENTS AND EXPECT US TO DEAL WITH THE MESS. END OF QUOTE. SO YEA... IF I COULD YOU WOULD GET A NO 🌟.

They are a horrible place to do business with. Workers are horrible, service is horrible, barely answer phones, every car I know of that has come from that place is problem after problem... I would give a negative 10 stars if I could.

While their sales force may be adequate, their service dept and policies are much to be desired. My daughter has had her vehicle in for repairs more than half the time she has owned it. Promises made but not kept.

L.C did a great job with helping me buy a new car. Great service and quick.

Don’t not go to these guys I got an huge crash yesterday. They didn’t put in my tires correctlyAnd it pop off on me while I was on the high wayThank god it was just me in the car. But my car completely destroyed nd also had a licensed carried gun in my glove compartment and they took the gun out of my glove compartment also why was they in my glove compartment Horrible service never again

L.c was awesome.very friendly and worked with my situation when no one else would. Very patient and the rest of the staff was helpful as well.

Got me a good vehicle that I love and great service and great people also took care of my vehicle when I need them too

Met with a good guy named L.C. that put us on the right track and right truck for me and my family to get around in. Very helpful and professional service, I recommend this company to anyone thats looking to build good credit and finding a good vehicle. thank you Express Auto and L.C. Hotep (Peace).

Amazing people who work with you and want to help you as best they can. LC was great made the entire process easy and fun overall great customer service by all the staff there.

Horrible! Will never recommend if my life depended on it. They sell lemon cars and when you try to get it fix you have to wait at least a month out. They don’t give rentals out when they keep your car. And they give you a date to give you your car back and when the date come up your car is not even ready!!Don’t get your car from here.And they lost my damn keys

These guys will definitely get you into a car no doubt but will the car last or run right is definitely in question if they ever say they fixed something you may wanna go get it double checked because there mechanics are not the best they have over priced lemon cars for sale jus horrible experience I would definitely try and stay away from this place if you can good luck

L.C is the man to get the job done the whole process was quick and easy he found me the right car to fit my needs for me and my family I highly recommend this great guy

Got a vehicle from paul next day it didnt start even with a jumpstart its been towed twice this is the third day they had my vehicle in there possession I havent got an update on anything and they dont want to put me in another vehicle..worst place ever I wouldnt recommend yall to my worst enemy

I went to get a car and LC was great got me into a car and the staff was nice and friendly.

Friendly People. Great Service. Bought A 12 Impala That Rides Smooth Baby! Cheap Payments to Help Rebuild My Credit That Smart Choice autos Ruined. #Fireworks

Good customer service help was amazing. L.C. got me in too a nice newer car thank you

DO NOT WASTE YOUR TIME WITH THEM OR ANY OTHER BUY HERE PAY HERE PLACES. THEY ARE NOT HERE TO HELP YOU! THEYRE HERE FOR THE MONEY! THE MOMENT THAT PAYMENT IS LATE, THEYRE READY TO SHUT THE VEHICLE OFF.

LC was a great and personalble. He cared about me and listened to what I needed. It took a couple days but mainly because I wasnt prepared. But overall he was great.

I worked with L. C. Amazing and extremely helpful staffs. They work quite and fast to get you approved.

Lc was excellent great personnel guy went out of his way to accommodate us

LC was very helpful and patient! He made my first auto sale experience great! Thanks LC!

I love this place. I worked with Kristen and she is amazing. Even though I had bad credit she fought so hard to get me approved and the lowest rates. I couldn’t be more happy with Express Auto.

LC was totally helpful and really nice and laid back. I felt comfortable as soon as he came and picked me up at I did not have to ride public transportation. He got me in a Mazda 6 the same day and went over and beyond the call of duty. LC also hooked me up with the inhouse insurance agent Bethanyand she was great. They got me a little down payment for a start up plan although I had a lapse in insurance.If you are looking for a car,this is the place to comeAsk for LC.

Just dont!!

I will be filing a complaint with the BB if they don’t take care of the issue I’m have and the new boss Paul he act like he don’t care

I had an awesome experience with Express Auto Of Grand Rapids. Very friendly and nice people that works for this company.

Great customer service, Jeff was a great person and try his hardest to get me and my family in the best vehicle... car drive great!!! Thanks again express auto

Great experience working with LC and Adam would recommend you go see them if and when you need a car

Thanks to L.C for looking out with the great customer service and helping me get into a new car wouldn’t no where I would be without him !! Anyone looking for a car go see L.C at Express

I had a wonderful experience her my third vehicle from them LC and Paul got me into a vehicle quickly they help you out and will set up Automatic pay deductions so your never late 👍🏻

L C Cooper great sales person he will not only get u into a vehicle but he will help u find the one that will fit u. His personally will make u glad u came in.

Thank you so much kristan you where so much help she did a vary good job and professional thanks again...

Bad customer service never wants to work with u and they give u late fees for a car u already paying for how that works 👎👎

Paul is an awesome sales guy he answered all my questions.

In these difficult times when numerous people are being laid off, when unemployment compensation is so overwhelmed you cant even apply, Express Auto has chosen to be totally unforgiving with late loan payments. Pay or lose your car. Early payoff? You will pay the full interest per the original contract.

He was great‼️ I definitely recommend you seeing him 😁

LC was great! He was patient and understanding, He help me with my needs and I’m very satisfied! Thank you LC!!!!

The staff was very helpful and made sure I was satisfied 100% special thanks to LC, Marlon, and the Manager Adam.

Great place to get a car they helped me out and quickly if u need a great car quickly go see marlon. I would recommend express to any one of my friends and family memebers. I couldnt be happier.😀

LC from express auto got me a great car i love the interaction he really explain everything very well thanks lc the experience was wonderful

Save your time and energy. Jeff is the most unprofessional “sales” associate ever. Management is terrible, and so are their cars. Glad I didn’t continue with the purchase. They’re scam artist and only care about you signing on the dotted line. I also felt racially profiled, so if you’re not white. Don’t go

The worst Ive ever delt with 28th street express lost my keys while they had my cat to get a repair done they hadnt done right the 1st 3 times and still isnt fixed went 3 days without my car I had to get a rental and was never given any credit on my account I had dropped off my car taken pictures of a oil leak I have had since November of 2017 i was told it was power steering leak then no leak then they fixed the leak... Im not an idiot theres a big difference between red fluid and oil took the car in today to get a oil change 390 mikes past my warranty expired and my boyfriend over heard them talking about the oil leak from the oil pan last time the can was in .... Mind u this is the same damn leak they hadnt fixed in 7 months WOULD NEVER RECOMMEND EXPRESS AUTO TO ANYONE BIGGEST MISTAKE I HAVE EVER MADE GETTING A CAR WITH THEM (I only gave the them star cause I had to to post this comment I would give them -10)

L.C was a very helpful respectful young man thanks for your service

I love the service LC Cooper provided he was just great I wish they had more of him thanks for the great work 😊

Due to always being told they cant do oil changes when I go there because they dont have a lube tech I went somewhere else for my oil change. What did I learn you may ask? 1 they neglected to screw my filter cap back in all the way. They stripped my oil plug and destroyed the seal. So what should have been a $29 oil change turned into $50... Their service department is horribly unreliable for the amount we pay for the vehicles from there.

I had the most exceptional service dealing with Jeff Owens, and his co workers marlon and Adam!!! Thank you so much guys ❤️

Im loving my new Chevy Equinox! L.C. Goes above and beyond to help! Thanks L. C.

Haven’t even had my car 10 days and they turned off the car and are begging for money talking bout behind payment. I wouldn’t recommend this to the poorest person. Adam is a horrible manager who has no respect for his customers. Brandon just runs around like a chicken with his head cut off. They tell you one thing word of mouth and it’s another thing on paper. I’m so pissed off I swear I hope they fire this whole staff too!!!

Great customer service, looking for a nice decent vehicle get with LC hell get you together literally will work with you...Very Grateful.

Very nice man. Too work with lc

If You Guys ever need a great car at a Great Price Go To L.C Copper and Let Him know Ishmael sent you he’s a great guy .

Angela Herring is a very good woman and a better salesperson. She set me up with a 2009 Pontiac Montana S V-6 very nice extras are good also

I came in on referral from a friend that got a car here and left more then satisfied,ask for lc when you go in he is very personable and friendly and got me approved in about 90 mins from start to finish and I started shopping.I would recommend anyone to go get a car here it was easy,hassle free,and fast

Great job. In and out within 2 hours

Just got my car from Express Auto Ty L.C for all your Amazing Help

Lc was so great work with thank yall so much!!!

I’ve been calling and leaving voice messages with the sales to give to the service people about my transmission but nobody will return my call but they still want me to make payments but my car not fixed

The place has done a complete change they r easy to work with and has new management they r awesome highly recommend them

Have been looking for weeks for a vehicle. Back and forth thru all the dealerships and banks. Such a headache. Paul Bartlett the salesman who has put up with my million questions and back and forth for almost a month, has found me an awesome Dodge Nitro that I instantly was drawn too. Thank you to him and his team for doing the extra getting cars from other cities just for me to say no not that one. You guys were the absolute best and I will definitely send everyone I know your way.

Terrible customer service. Overpriced vehicles. Price gouging. Do not reccomend.

Lc was great today he helped us get a car today n answered all of our questions

They Have The beat customer service ever an the employees are very nice i will be returning

Well I had an very good experience here for my first time. Real friendly Mr. Cooper, help me with everything I needed to close the deal and get me on the road. Thanks

4/21/19-4/27/19 my vehicle a jeep liberty was in being serviced per there warranty because I was a warranty member. I was treated with such a lack of respect and customer service I was disgusted. I was provided incorrect information everyday during this period. on the 27th of april I was disconnected 3 times by kara when I spoke up about it I was told you need to understand I was attempting to put you on hold no apology was ever made. I then asked to speak with a supervisor because kara continued to be very combative. Aaron was extremely rude. This is because I am on warranty I was highly offeneded. I would never recommend express auto to ANYBODY.

L.c. nice guy great customer service.Very happy with all the services I received.

Great place get u approved quick, very helpful honest, and very considerate and giving u what u want LC was very great, helpful honest willing to make me keale happy great customer service All day would recommennd everyone to stop by

Thanks to Paul for helping me get into my new car. The entire staff were welcoming and fully assist me.❤️

Good people n new crew especially LC hegone get you in and approved and get you matched wit the car you want

They are pretty good at getting you the best deal possible and will do their absolute best at getting you in best vehicle possible. Financing is easy and they make sure maintenance is done on all vehicles.

My experience was very pleasing the staff there made sure I left with a car. They treated me very respectful, nicely i highly recommend.

I had a terrible experience! Many unnecessary requests and he didnt know what questions to ask in order to streamline a smooth process. Be prepared to spend hours running in a hamster wheel! I decieded to go else where.

LC and Adam was very helpful. Marlon was also helpful.

Thanks T.C, For The Excellent Customer Service.

I was at express auto as I was bringing a friend to get the car she purchased there fixed. I felt the car she got from there was overpriced and the financing was preditory. People with poor credit are taken advantage of. The car she got had no inner fenders so I think it was probably a poorly repaired crash. Heat and air conditioning do not work. She was taken advantage of .

Love those people super friendly n very helpful!!