The store rep was very understanding of our situation and tried to do everything in his power to help us. Worked with us for over four hours even staying late. You really dont find that anymore in retail. It was refreshing to say the least.

Very fast at the arsenal road location. No problem this time👍

Best ATT experiance Ive ever had. No rush, attentive staff, great at communicating without talking down to you or pushing stuff you dont need. Courteous, informed and friendly. Worth the drive to me!!

I have stopped by this store on two different occasions and honestly both time I left feeling very frustrated with the staff! The first time the individual I was talking with literally had no clue as to what they were doing! The second time the individual was able to help me but was rather rud and did not have good customer service skills!

We switched our service from T-Mobile and AT&Ts service has overall been better! Not nearly as much cutting out or dropping calls or losing service. The store itself was wonderful! We were helped by Shane and he went above and beyond to help us set everything up. He even stayed well after the store closing hours because it took longer than planned. He always had a friendly attitude and was very helpful through it all! He also made switching easy and pricing straight forward! We are very excited to be AT&T members!

My experience at the store was great! Everyone was helpful and they were as quick as they could be!

Excellent support by the at&t store staff. He was working by himself and was able to multiple customers at once.

He was wonderful, he really worked hard it was me and my 83 year old mother who also got a phone today. She kept asking questions and he was very patient and kind and helpful the whole time.

Very helpful service. He listened to my problem, solved my problem and provided me with options for what I needed. Effirciently and with a friendly demeanor.

We went in to upgrade our phones and Shane helped us out. He was fantastic and didnt pressure us into what we didnt want or need. Shane really made it a great experience!

I came in today to set up a new business line! Alex was extremely wonderful to work with! I’m so so grateful for his AMAZING customer service! This guy is SPECIAL and a total Asset to your company! I’ll be looking for him anytime I have a question in the future! Thank you Alex! 💜

I couldn’t be any more happier with the switch from Sprint to AT&T. Nicholas made it super easy and fast to make the switch and help me get my phone up and running. He answered whatever questions I had along with providing extra information about other devices and products within the store. I’ve gone to many phone store/places and I have by far received the best customer service coming here. They’re awesome and will always get my business.

I worked with Alex. The guy knows his stuff and is really pleasant to work with. He was really helpful and got things done quickly. I would recommend him highly!

Unprofessional, poor customer service, we went to replace our phone. We had already decided which phone to purchase. We had to wait almost an hour before being waited on and then they refused to sell us the phone. They tried to do a bait and switch on us. They wanted us to buy a more expensive phone. We left. We canceled our service with Att&t. We paid a month in advance around $100. They refunded us less than $20 even though we were not under contract. We do not recommend them and are pleased with the customer service provided by our new company.

Great experience great staff

My experience at the Arsenal Road AT&T store was exceptionally satisfying.The two service representatives, Dan Arizmendi and Nicholas Sutton, were more than helpful and knowledgeable.They went above and beyond to make sure I was completely satisfied with AT&T’s products and service.The service wouldn’t be worth anything without people such as these, making sure a customer’s needs and wants are completely fulfilled.If it wouldn’t have been for them, I probably would not have stayed as long as I did to get the service!Don’t think I’ve had this exemplary service anywhere else before!!!Robert Goodrich Jr.Thanks again guys!!!

I went and upgrade my phone there and it was wonderful . The agent who took care of us was amazing and funny 💯

Alexis was very down to earth, yet still professional. He wasn’t too pushy about purchasing extras which I was appreciative but he did mention the cases and screen protectors. I was in and out in less than 40 minutes with a new phone.

Nicholas helped me with an upgrade to the I-phone 12. He is an amazing young man. Very kind, patient and knowledgeable..

Very knowledgeable... They had me in and out with my new phone quickly

Shane was super friendly, professional and got me just what I needed in a quick and timely fashion. Thank you so much for you help!

This is the better store. After paying for a new phone at the other store I had to come to this one to get it done right. Ty yall are the best and you actually care about your customers.... Other place seems to care less

Nick was great! Very professional and knowledgeable about the products. I highly recommend seeing him!!!

Great experience overall. Good and serviceable representative.

I received great service at this location! The store was very clean and Nick was extremely helpful in helping me pick out a new phone and deciding which plan to choose! I recently had a very bad experience with another carrier so my experience at this AT&T was SO refreshing!!!!

After many technical difficulties, Nick stayed an hour after close to help me set up my phone and plan. He was very kind and knowledgeable. Made my switch to AT&T very easy!

Kevin was absolutely amazing. I bought the iPhone 11 Pro instead of the iPhone 8, despite the significant price difference, because of him— but not in a way that made me feel pressured like I have experienced in the past. I had an awesome time and was treated in a professional way. My best experience purchasing a phone.

I visit this location all the time. Ive always received impeccable service. My most recent experience with Daniel was excellent. He was very knowledgeable about ATT products and services. He kept me engaged and when other customers entered the store, he showed each of us the same respect as if there was just one person inside. Ive been an ATT customer since 2012 and will not move my service to another carrier due to their continued ability to provide outstanding service.

Kevin was such a good representative. He was really layed back, but also really helpful and knowledgeable. He made us feel really comfortable in have a conversation with him. He also went the extra mile in his customer service with answering all our questions and giving us the full rundown on the different information he gave us. Again, what a great employee.

Came in for a family plan with better rates then sprint and now I love my new iPhone 11 😍

The gentleman that assisted me with getting my iPhone set up and installing everything did an excellent job. I was only there for about 30 mins in and out everything works great.

Daniel was so helpful, he gave me all the time I needed and made sure I got the information and phone that I needed.

Very delightful customer service.. he answered all questions and was a delight for me and my fiancee to talk to..

Dan was incredibly patient between dealing with my scatter brain antics and a downright rude customer at the same time. He and his trainee were kind and professional & I appreciate the stellar customer service!

Daniel was nice, efficient and the Saving Grace is that he WORE HIS MASK MY ENTIRE VISIT.

Loved it here customer service was excellent and they took care of all my needs

Quick fast and easy

Daniel helped us upgrade our devices today. It is usually a task we dread doing, but he made it such an easy experience.

Wonderful fast and friendly service thank you

Kevin was terrific. 100% satisfied. Very polite and helpful.

Excellent knowledge and helpful advice; I really recommend this store!

The guy was not very helpful and was very rude towards me I ask a question nd got rude with me all we wanted was a house phone nd was very rude bout it 🤦‍♀️🤦‍♀️🤦‍♀️ and he was very didnt even help

Excellent Service that got me set up with a new phone quicky. Very knowledgeable. An expert.

Dakota was very helpful, knowledgeable, and was able to get me the phone I wanted

These guys worked long and hard to get my business account rolling when everyone else didnt even want to try. They went the extra mile for me even when I wasnt in the store. They kept working for me. From what I know the store is under new management. They all are clean, professional,knowledgeable and give you great service. I would recommend them to anyone.

Great customer service. Will make this store my go to store for any needs I have

First off Id like to say I hate dealing with cell phone related issues. I dread having to call customer service or visit a store, but when I stopped in to receive help with billing and a few other minor problems, I was really surprised with how friendly and helpful the staff was. The manager was very articulate and knowledgeable. First time I ever walked out of an At&T feeling satisfied.

Staff was professional. Super kind in helping me with my requests. Definitely recommend this store to everyone.

The service was awesome! Marena was super helpful.

Really good customer support

Super friendly service that was fast and very helpful.

Incredible service from start to finish! I will never go to a corporate AT&T store again! Quick service each time we visited and we were never rushed through They took the needed time to explain everything and found numerous ways to save us money. In a time when customer service doesnt seem to exist anymore these guys awesome!. The manager, Dusty, ROCKS! He has helped me with several issues that I have had with my new phone. Each time I stop in he takes the time to work me through my problems and explain everything. I HIGHLY recommend these guys!

Lost service and I spoke with Marena. She quickly identified that fraud was being committed and made an awful situation better.

Not only is the service far overpriced, but their business tactics are shady as well. The signal on my girlfriends phone stopped working after an update to the latest version of a custom ROM (falling back to an earlier version. The manager at the front desk kept saying that it wouldnt work, and that it was like putting a different car engine in an incompatible car. Then he tried telling us that the phone, a Galaxy Express, was an extremely basic, entry level phone, with only 500MB of storage, both of which are absolute lies. (I even showed him the specs page, but he passed it off as fake!) Obviously, this was a ploy to get us to buy a new phone, but all its done is make me hate AT&T even more. Stay away!

Very friendly easy no hassle

Service was great 5/5 👍🏼🤝, I recommending *calling to schedule an appointment though *

Had a outstanding experience at this location, Staff was extremely knowledgeable and professional.

Great help and fast service!!

DO NOT use this store. TERRIBLE CUSTOMER SERVICE! My husband and I were in this store for no more than 10 minutes before walking out the door with nothing more than what we came with. There were two employees there at the time, a male and a female. The male engaged us in conversation and immediately came off as pretentious and acted as if we were on his time. We had questions regarding our next plan and a possible credit for an iPhone 5 we were planning on trading in. We were told that our device was worth an estimated $40 which could only be used on accessories. When I questioned why I couldnt use it toward our plan or toward a new phone, the female interrupted our discussion from her position on the other side of the room. Acting as if what she had to say was more important than anything else going on in the room, she rudely put her conversation with another customer she was at the time on hold to forcefully justify the other employees response. This put us over the edge. We immediately left and drove to the AT&T store in the York Galleria Mall. The staff there was extremely helpful and attentive. And... Guess what they did for us.... THEY DID EXACTLY WHAT THE OTHER STORE SAID THAT THEY ABSOLUTELY COULD NOT DO. They confirmed that the credit could be used toward the purchase of a new phone and offered $90 for the iPhone 5. I have never been so mistreated as a customer without any provocation or warning. I can foresee the employees defending themselves by saying that we were not accepting their initial response to our questions. I would respond by saying it wasnt so much what they were saying (even though they ended up being WRONG) but more how they were saying it. Ill drive to the further store any day of the week to avoid giving this place any of my buisness. I REPEAT, IF YOU ARE AN AT&T CUSTOMER IN THE YORK AREA, DO NOT USE THE STORE ON ROUTE 30 NEAR TORINITA STREET!!!

Marena is awesome!!! I had a ton of questions and she answered all of them. When my husband and I came back into the store shortly after, she assisted us in choosing our plan and was a wealth of knowledge. She put up with us going back and forth about what was a good fit and spent an extended amount of time with us. She truly went above and beyond in finding the right plan for us, even went as far as looking into different comcast internet options for us to make it all more affordable. We live in a spot where we only get Comcast and my husband streams video games, so unfortunately we do have to stick with Comcast for internet. She found that we could drop down our plan we comcast so we can afford unlimited data with AT&T and we are thrilled. Thank you Marena for being so awesome!!!!!

Positive and very helpful! 😁

The store manager was so professional and kind. She took time and answered all my questions. Thank you, Marena!

This place is horrible! Worked and met with all sorts of people but the employee at the front desk at this place was one of the worst people Ive ever met!! I usually take my service with ATT over the phone (and usually the people there are nice) but I needed to ask about getting an employee discount. I tried applying online but it asked for a company email address which my company doesnt provide so instead the ATT website stated to bring my companys payroll directly to my local ATT store. The ATT employee not only gave me an attitude, but claimed that my payroll wasnt sufficient enough proof, and implied that anyone can make a fake payroll stub. Not getting the discount wouldnt have bothered me as much if he would have been nicer and reasonable with his response. What a complete a** hole. My 2 yr contract with ATT has already expired. This alone would give me a reason to start switching services. Would give this 0 stars if i had the option.

If there is a no star rating, I would have given itThanks to the attitude of the nice lady that closed on 9/11/18She also said to my children that “the iPads that on display doesn’t like to be touched”Advice to All... DON’T GO THERE

Had to wait a bit but it was worth the wait.

Great quick service

Complete service for its customers

Verry goods