Beware - the Verizon store on the second level next to the food court is NOT an official Verizon store! The information here on Google is for an old official Verizon store that was on the first level and which closed. The store there now on the second level says Verizon over the entrance, Verizon in large letters on the back wall, and appears to be legitimate. Nowhere in there store does it state that its actually a third party seller, Victra. Their setup is incredibly misleading.We ordered phones to take advantage of a promotion, the same promotion I had seen in the my Verizon app, and I realized they werent a Verizon store when searching on Verizons website for their phone number showed them as not listed. When I told the sales clerk the stores setup is misleading, the sales clerk got angry and denied it, stating they are perfectly clear, tell customers (they didnt), and never claim to be an official Verizon store (again, there are no signs indicating they are an authorized retailer).My order was already connected to my account, though, but I realized I paid $100 more than if I had gone to a Verizon store! (They charged $30 more per phone for two phones than the Verizon app advertises the phones and they charged a $20 set up fee per phone that you couldnt opt out of. This is in addition to the standard $40 activation/upgrade fees per phone a Verizon store would charge). The sales clerk argued with me that Victra has a right to make money when I questioned this. Again, if I had known they were an authorized retailer to begin with, that would be one thing, but theres really no way to tell. Anything you sign in there is through the Verizon app even.The promotion (a monthly discount that is the price of one of the phones) apparently wont appear on my bill for three months so I just have to hope it works out alright. They wanted me to leave without anything about the promotion in writing, stating if theres a problem, they have notes in their system. I was finally able to get a copy of a form that has a handwritten notation of a promotion, so hopefully if anything goes wrong, that is honored. We only got a one of the new phones because of the promotion, as we had been planning on keeping an older phone.

Tai was amazing. Knowledgeable, professional, patient, friendly, so helpful and competent. First time I liked getting a new phone.

Chuck was VERY helpful and got my phone activated for me and helped me with my phone

Worst experience buying a phone ever. Purchased the new iPhone Pro online, drove over 35 minutes to the store for them to say Sorry we cancelled your order because we sold YOUR phone to this gentlemen....... To make matters worse they actually didnt cancel my phone but rather switched it to be shipped to my house on NOVEMBER 18th. If I wanted an iPhone in NOVEMBER I would have ordered it online and not driven 35 minutes or better yet pre-order the Pro Max to get on NOVEMBER 13th! Poor judgement, Poor business practices, overall GARBAGE.

The Verizon Wireless Store in the Galleria Mall has the best sales reps. I went there today for questions I had about my new iPhone 10 x Max and spoke to Courtney, she was very knowledgeable about Apple phones and accessories, she helped make up my mind about staying with my Android phone or switching to Apple and I think Im an Apple girl now! Thank you for all your help and patience ( I had a lot of questions.) Overall I think my experience with that particular Verizon store was very good and it wasnt crowded when we arrived so thats an added plus.

If I could give eleven stars, Jordan would get every single one of them.Not only was I that jerk who came in a half hour before closing. But I also caused poor Jordan to stay at least two hours past closing.This man just made the last two weeks of hell, turn around in two hours.My main problem was that I needed to jailbreak a Verizon phone I had gotten, but I was an At&t customer. Didnt really care to change providers. Just needed to use the new phone with my current plan because its the only phone I have right now that will connect to my hearing aids. And boy let me tell you. I really love hearing things. And for two weeks. I had zero choice. And I was desperate when I found my way to Jordan. Who even tried to see if I couldnt work something out with AT&T first! I think that was the tipping point for me. To know that this man wasnt trying to sell me a plan from the get go, but to actually provide me with information that he genuinely hoped would help me.Unfortunately at&t couldnt.And realistically I had already decided to switch because of Jordan.As we were still fiddling with the new phone and trying to keep my old number....which didnt work, jordan talked about his wife. And how she was in the hospital.This man. Gave his all to help me. Until close to midnight. While his family needed him too.I can hear the birds chirping tonight. And thats all thanks to Jordan.Jordan. If you see this. Ill never forget you. And Ill come to invite you to a cookout sometime. Really.

The staff is very knowledgeable, helpful, friendly and nice. They answer your questions fully and take customer service seriously. I dealt with three different people on three different visits and theyre all fantastic!

This is one of the best Verizon Wireless stores I have ever been to, but please make sure you visit the real Verizon Store on the 1st level of the mall. The one on the 2nd story next to the food court also is labeled as a Verizon store but the couple of guys I ran into in that store were doing dirty business and trying to get me to cancel a line without telling me what was actually going on. They just wanted the new activation on my account. I know not all employees are dirty, but these two guys were willing to do whatever it took to get my business in their store when they clearly knew I was supposed to be visiting the down stairs store for an online sale.

A very outgoing sales representative met us at the front door. She was very helpful and had my problem solved Within 10 minutes. She also told me about the current promotion going on I decided to sign up for unlimited data and textA fairy pleased customer.

I couldnt ask for a better place to go to need help! Always ready to help and very knowledgeable! Customer service is phenomenal!

I go to this store at the Galleria Mall for purchasing all my familys cell phones. I love all the associates that work there. Great service every time!

I had Verizon wireless a long time ago but switched to tmobile due to price. Due to the buy one get 1 free on both Apple and Samsung phones we switched back to them. This store was adequate in meeting our needs and services. Staff were nice and accommodating and their prices were as expected.

Forget the corporate Verizon store downstairs, they suck an try to sound all superior an such; make me take a number? Psssh! You need to find the small store nearest the food court. There you will find intelligent and attractive help with anything you need. Many thanks to Danielle R and Wes, I believe?Thanks!

I have never wrote a review for anywhere. I had three kids with me and when i got home. I felt very taken. The FREE tablet was anything but free hidden activation fee. The UAG case cracked the screen in my pocket within a week. The salesman told me I could not break it. I told him I wanted the loudest phone they had. I can not hear in my pocket. I told him i wanted a phone to work with my docking station. He told me I had to get a new one so I bought one. I went home and the old one worked fine. I am very busy so I dont have time to hang out for a hour to return. I just feel taken and I will be changing to sprint or another carrier as soon as i can.Can you here me now.

The last few times Ive been there, their service has been excellent to me and my family. They have gone out of their way to resolve our problems, or at the very least, to make us comfortable while waiting for them to research a solution.

Had taken a family member down to have their phone switched over to another one. Was greated and help for a short time. While I was help my family member with this. the person helping us had an attitude because he was not making any money because my family member was not buying a new phone. Then we asked for some one elses help. The ladys were very helpful. If you have problem and have a attitude leave it at the door dont be disrespectful to your customers.

If I could I would rate zero stars, I would. They act like theyre better than you and know everything. DONT GO TO THIS STORE EVER. Theyre super lazy and dont do anything to help.

There service rates are to expensive. They are helpful as far as needing to answer questions n if you have a problem w your phone

The gentleman that help me was perfect. He help me with all my questions. Sorry I dont remember what his name was.

Helpful staff always resolves my issues.

Recommend this location more than the one on Lombard Street in Red lion. Much better service.

Staff are very helpful and knowledgeable. I went in prepared and got exactly what I expected.

For the high prices that Verizon charges, you would expect them to back their products up. But, they dont do that. It was a dumb idea to shop there in the first place. This was a lesson learned. I wont recommend this place to anyone. I wish I could give this company zero stars.

The folks here are very friendly always willing to help! Great group to work with!

The staff is the ipedime of great customer service.

Jen and Jeff did a fantastic job helping us.

This is the worst cellular place Ive been to they need to train there associate on customer care. The one on route 30 treats you with respect and wants your business.

Staff was very helpful, but on busier days the wait times can be pretty long....

There was nothing about the phone conversation I liked at all, I called to ask about what specials they had on the galaxy, I currently have the galaxys5, I felt the the person on the other end of the line whos name was Evan was very arrogant and not helpful at all, he was very smart on the phone and I felt like I got the oh well kind of attitude, which at this time I currently have 5 lines open and pay almost 300 dollars a month, and I am so dissapointed in the phone call I am thinking about leaving verizon to go with another company . Thank you so much Evan for the not so helpful advice .

This store is singlehandedly responsible for me switching to sprint. New manager is very unprofessional and has a nasty attitude and her team of employees are very uneducated on the responsibilities of their jobs. They never seem able or willing to help with anything. Any time i go im stuck there forever. Shortest visit was when i went to buy a screen protector, just a screen protector and it took and hour and a half. Up until this point i had been woth verizon for at least 7 years. Sad to see what there previously unrivaled customer service has been reduced to.

The staff are always well informed, helpful and efficient.

Helpful when i needed a new sim card.

Was always treated with kindness, too bad theyre no longer @ the mall 😥

Load time they give you is 4 to 5 hours wtf

Service is usually quick

Very Professional, knowledgeable, and friendly.

Always great service

This is a shipping warehouse. Took 10+ hours to get loaded.

Its a Verizon store good products, mediocre service, full price

Its awesome

Great people

Horrible customer service

Everything went well.

AT&T rules

Dishonest...

Perfect

Paid the bill!