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Public Storage
11455 Maxwell Rd, Alpharetta, GA 30009, United States
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Public Storage
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Ja
Review №1

Property Mngr Vivvie is amazing! Awesome customer service. Personality and character is greater than consumer expectations. Wonderful experience and Vivvie explains products and services very well.

Ru
Review №2

I had a great time at this particular public storage. Miss Vicky made the rental go by as smoothly as possible with her highly efficient service. The storage room itself was kept and clean. Entry is super easy and the location is very convenient. Overall, great.

Me
Review №3

Thank you Vickie! She was sweet, efficient, and attentive. It was my first time here and she was helpful as well as the representative that referenced her over the phone. Easy and simple process. I recommend five stars!!!

Ju
Review №4

Vivvie did an excellent job supporting us with our needs. She was courteous, professional, and wry helpful. Nicely done.

Ka
Review №5

Vivvie is awesome and super friendly. Thanks for all the help!

Ra
Review №6

Ms.vivie is the best most caring hard work lady make sure units are safe

Ta
Review №7

Viva was a pleasure to speak with and very helpful. I definitely will be coming back to officially rent a unit

Du
Review №8

I called public storage to get some general information about a storage unit as I am moving to GA from CA! All I can say is WOW! The customer service that was provided over the phone by Ms. Bernadette was phenomenal. Her friendly tone set the call off right and her knowledge was a plus! If this is what southern hospitality is like in GA, I can not wait to get there! Needless to say I will be stopping in Public Storage next month to purchase a unit thanks to Ms. Bernadette’s warm welcome!

Wo
Review №9

Vivi, the manager is personable and has been very helpful over the last few years.

ke
Review №10

My experience with Mrs. Vivvie was great. It was my first time renting a storage unit and she really helped the process go smoothly. She even walked down the my unit to see if everything was okay.

Re
Review №11

Thank you Ms. Vivvie for helping us and giving us excellent customer service. Great experience, I recommend this business to others.

Ci
Review №12

Ms Janice was absolutely wonderful.! And made it so easy and stress free for my circumstances.!

Pa
Review №13

Clean facility, easy rental process. Bernadette was awesome and great to deal with!

Ki
Review №14

Our son just moved to the area. The storage company is centrally located and the people were easy to work with. Upon arrival from out of state, the unit was clean, left open and ready for us to move stuff into. Vivvie helped us along the way and she was awesome

Ad
Review №15

My family rented a storage space in 2014 after our Mother passed. We appreciate the time we have had to assess our Mothers items within this storage space. We are now ready to close and end our rental agreement with Public Storage. Every associate has been very friendly and helpful. Especially Vivvie who is always upbeat and provides excellent customer service. Thank you Vivvie and Public Storage.

De
Review №16

I was great with an pleasant attitude by Mrs. Vivvie. Very professional!

Da
Review №17

Vivvie was the best! After reserving my unit, we had a last minute change of plans and no longer needed it. Vivvie was super helpful throughout the entire process.

Mi
Review №18

Rented a unit there before and loved the service and housepatalety there viva is very helpful Ill keep on going to that one every time I need a unit

Ch
Review №19

*I am taking off a star due to Public Storages horrible app design and customer service. For some reason, even though I had a previous Public Storage account, I had to make a new one when I purchased a new rental unit. Its very stressful to have to make all the arrangements for a new account when there are other people either waiting on you or tasks that need to be done. I had to go home to a desktop to make everything work.Although they dont have A/C, the units here are reliable and easy to navigate. Thanks to Vivvie I was able to get a unit within a short timeframe and start moving my items into storage within the same day. She was very clear about what lock is required, how to bypass the gate using the Public Storage application, and was very helpful. Thank you for such a wonderful job Vivvie!

Vi
Review №20

Vivivie from Public Storage at Maxwell Road was really helpful in setting up my account. She was very knowledgeable at the entire process of setting the account up. She is wonderful person and very helpful

Ey
Review №21

Bernadette is great, this was first time ever renting a storage and she was very helpful so that my experience was smooth and easy,very to talk too also.Thank you Bernadette!!

Ca
Review №22

Ms. Bernadette was a great help! She guided me to a unit that met my needs and was very knowledgeable.

Ch
Review №23

The Public Storage on Maxwell was just what we needed! Quick & convenient. Vivvie was exceptionally helpful and friendly - super impressed that she called me by name when I came back by a couple of days after our move. Fabulous! Thank you - C

Ty
Review №24

Came by today to check out storage unit ms Vivvie was helpful . May come back later! But she was helpful

Jo
Review №25

Vivvie is awesome. Highly recommend you see her.

Da
Review №26

Viv has been wonderful and extremely helpful with all my storage needs. I would recommend this location to anyone.

Ji
Review №27

Great location and Vivvie is a pleasure to work wit. So polite and checkin was easy, quick, and efficient! Highly recommend if you are looking for off site storage

El
Review №28

Vivvie has been such a help —so friendly and professional too! I will recommend this facility to others for sure 😊

Li
Review №29

Vivvie is great and goes above and beyond to insure that the customers get what we need. On more than a few occasions she has helped me with issues concerning my storage unit.

Ge
Review №30

Great service and Vivvie did show me what size unit to get . Thanks !

FU
Review №31

Vivvie thanks for your exceptional service . Got another property rented.

Ch
Review №32

Met Vivvie and got timely and apt guidance to my storage unit. Also advised on your app and hands-free access.

Mi
Review №33

I cannot say enough good things about this Public Storage location and its onsite management. Vivvie went out of her way to help me and my family as we cleared out several storage units after my fathers death. What could have been a very difficult process was simplified by her always friendly assistance when we needed it most. The Maxwell Road Public Storage facility will have mine and my families business for life.

La
Review №34

Vivve is so awesome!!! Always to helpful. Love this storage unit.

Ta
Review №35

I love Ms Vivvie! She is very helpful and a joy to do business with. I came in right before closing and she got me in and out. Great customer service!!

Ja
Review №36

Ms Vivvie is great - super helpful!

Li
Review №37

Vivvie was the BEST! She help me with many decisions. She was so cooperative and patient with me. This is my first time renting and she made the experience fantastic. I would use her again!

St
Review №38

Vivvie is bossy but nice! Good units.

Re
Review №39

Vivian is by far the best property manager on site. She is professional and very kind. A pleasure to work with her. . I have been there for more than 10 years .

Ro
Review №40

Thank you Vivvie! So helpful & kind!

Br
Review №41

While the staff is very friendly, the facility is just not up to par. Rented here from Aug 20’-May 21’ while on deployment and returned to find large amounts of rat droppings in the unit and on our belongings that only consisted of just clothes and household appliances.

Ge
Review №42

Vivvie is extremely helpful!

To
Review №43

Vivvie is amazing. Made my experience easy and satisfying. What a pleasure to deal with such a kind, knowledgeable young lady.

Al
Review №44

Service is adequate for my needs. Thanks!

Ri
Review №45

I have been renting from this storage facility for fourteen years and have had a great experience. Vivvie and her staff are always personable, helpful and, professional. Richard

Ni
Review №46

Vivvie was an amazing help! Come check her out.

Da
Review №47

Vivvie was on top of her game ! Was so sweet and professional. She had so much patience & gave me all the options and we got the perfect unit !

Sh
Review №48

Looking for reasonably priced parking/storage for our small RV and AJ was very helpful in presenting options to keep us as customers. We have always been treated with courtesy at this location.

Mi
Review №49

Vivvie is super friendly and helpful. Really glad we found this space

Di
Review №50

Great Storage so far! Signing up and getting moved in was quick and easy! Ms. Vivie was very friendly and helpful! The space was just what we needed.

ph
Review №51

Mrs vivvie sweet lady at public storage

Ja
Review №52

Vivie and Janet did an amazing job helping us. We definitely will use their services again!

He
Review №53

Outstanding. Couldnt be more happy with the effort put in to help with my move across country.

Da
Review №54

Vivvie was a great help. Would recommend this storage to anyone.

Fr
Review №55

Janet handled my transaction Ill give her five Stars for service was outstanding to say the least. Also the property manager is outstanding as well.

jo
Review №56

Vivie is very hard working and throw about public storage business. She is also very customer oriented and makes you feel like part of the public storage family.

Mi
Review №57

Do Not Rentthey could care less about You as Customer

Al
Review №58

Vivvie was great! My key broke in my lock and Vivvie replaced the lock. Thank you!

Dr
Review №59

I highly recommend using this storage facility. The rates seem to be unbeatable and the staff is exceptional. I especially appreciate the help and patience of Janet, the woman who works at the front desk

St
Review №60

Vivvie was so friendly and hospitable. She makes sure we have a great experience every time we come! We will definitely recommend this public storage property to our friends for their storage needs.

Da
Review №61

Excellent Customer Service by Vivvie.

Se
Review №62

Came to check on pricing and availability. The communication from the staff was great!

Pa
Review №63

Rented a unit from Vivvie. She was very nice and professional. She explained everything very well. Unit was clean and ready for move in.

Ch
Review №64

Vivvie is super friendly and very helpful. Always takes care of our family when we come in to pick things away!

Ji
Review №65

Excellent experience. Vivvie was courteous and helpful and the property was well maintained, with all elements in good working order. Very satisfied with this experience.

Bl
Review №66

Vivvie made it quick and easy even with all the covid restrictions. In and out with a new unit in less than 20 minutes.

Or
Review №67

No brainer place to store your stuff. The attendants are very friendly and helpful. The location is perfect for me. I just wish it had a better access to large trucks like 18 wheelers.

Gr
Review №68

Good online rates and AJ is super friendly during check-in.

Ja
Review №69

Vivvie is great! Very helpful and friendly!

Vi
Review №70

Amazing service yesterday and today from Janet and Bernadette! Both ladies were so kind and personable. I heard this is the best storage facility in Metro ATL so you should definitely come here.

Ma
Review №71

Vivvie is very friendly and good to work with!

Sa
Review №72

I was able to reserve my storage unit using their website. It was extremely convenient especially coming from 10 hours away. When we arrived we checked out the facility. The gate closes behinds every car. You have to have a code to get in. They also do daily lock checks, and will contact you if something looks suspicious. They also have cameras, so all your belongings will be safe. I highly recommend Public Storage on Maxwell. Robert was extremely informative, and polite! Thank you for making our move such a breeze!

Ph
Review №73

Highly satisfied with their services. Vivian and Janet had gone the extra mile for us. They made our move so easy.

Ta
Review №74

Vivvie was very accommodating. She showed us multiple units so we could see the different sizes to make sure the items we needed to store would fit. Overall a great experience she got us in and out very quickly.

Pr
Review №75

I had availed their service. Vivvie is an amazing person. She is super friendly, helpful and a great person to be at front desk.As i was using a storage for the first time, she explained me how it works and even advised to choose an option so that i do not overpay.She was of great help. Thank you Vivvie.

La
Review №76

Vivvie was amazing. Patient and kind. She called me a couple times prior to my scheduled move in day and made things quick and easy when I got there.

An
Review №77

Janet & Vivi were amazing to work with and very helpful. They took care of my needs and did it efficiently.

Ri
Review №78

Made an online reservation on Saturday for a unit for move in late that day. Janet called within minutes to confirm what I needed and ask if I had any questions. A couple of hours later, shes showing me two different spaces & answering questions to help me choose. I set up auto pay & got the first month for $1.Overall a great experience, thanks for such good customer service!

De
Review №79

Ebony is the best! Our movers arrived late and I accidentally drained my car battery while waiting and couldnt get it to start. Ebony grabbed her jumper cables and knew exactly what to do...my car started and I was good to go. Thank you, Ebony!Ebony also made sure that she stayed on site until we moved completely out of our storage units. She was so helpful and always had a smile on her face. I work in Customer Care and Ebony definitely gets an A+ for customer care!Thank you, Public Storage, for hiring such a wonderful person. She represents your company well and I will definitely use Public Storage again in the future because of my experience.

Ke
Review №80

Joshua provided awesome customer service! He was very polite and patient. I didnt know how big of a space I needed and he gave me some good pointers on fitting my things in a small space efficiently.

Do
Review №81

VIVVIE always helps me with a beautiful smile on her face.

Ta
Review №82

Tasha is very kind and resourceful. She has excellent customer service and finds pleasure in making sure storage needs are met, even when the property she manages does not have the unit you need. She goes the extra mile to ensure that your storage needs can be accommodated elsewhere.Great job Tasha!!!!! :-D I hate that I cant have an unit at her location!!!!! :-D.

Je
Review №83

This Public Storage kept my stuff for almost a year, and everything was as I left it when I moved the first time. The outdoor storage was not impervious to humidity, but none of my belongings ever came into direct contact with water. Everything came out in great condition. The price I paid for more than enough space for my things was reasonable, and only went up by $5 half way into my tenure there. The staff is friendly and always available to help. Overall I would highly recommend trusting your items to this business.

bi
Review №84

Tasha was extremely helpful and answered any questions I had! I feel very comfortable placing my belongings at this location. I also got a great deal compared to other storage facilities !!

Ta
Review №85

Great manager, Vivvie, always takes care of me and reminds me about when my payments are due!

Re
Review №86

Vivvue is the best. She makes you feel comfortable and gets directly to business. Also she is someone who can help you find the best rates and can get you situated into the best units that fits your needs.

Pi
Review №87

Miss. Vivvie is an absolute joy and pleasure. So helpful and sweet as apple pie.

Al
Review №88

Vivvie helped us with the perfect space.She is so bubbly and a delight to do business with!

Ta
Review №89

Very quick and helpful. Janet was kind and took the time to help with my reservation. Great property.

Eu
Review №90

Great Customer Service by Vivvie! She made it easy!

Ab
Review №91

Vivve was exceptional. She provided great service to the issues at hand here at the public storage unit in Roswell. I had issues with the gate and she fixed it immediately. Great service here.

Kl
Review №92

Vivvie was great!!

la
Review №93

I like this storage but it does have a few quirks. Its sort of hard to get in and out of the gate because you have to pull really close to the pin pad. It should just be a key fob gate. Getting out had the same problem. There should just be a sensor to get out. another problem is its slightly damp. We use Damprid (from home Depot) and it keeps our stuff perfectly dry but the amount of water it draws in is allot. I would recommend this storage but I would want you be careful if you have very sensitive items.

jo
Review №94

IM GIVING VIVIAN THE PROPERTY MANAGER A FIVE STAR RATING!Its not her fault but the property is in need of some serious deferred maintenance as show in the photos.

Mi
Review №95

Vivvie and Janet are very helpful and awesome! Highly recommend that location.

Je
Review №96

Vivvie thank you for making my storage unit rental a seamless process. You have a wonderful customer service demeanor and Public is blessed to have you representing their company.

Co
Review №97

Vivvie was awesome, friendly and informative. Thank you!

He
Review №98

The staff is really nice. I talked to Janet and just love her!! Im happy with my storage unit and the price is FANTASTIC!!!

Sh
Review №99

Vivvie was amazing. She was friendly and helpful. Made the process very easy and enjoyable.

Au
Review №100

I was greeted by Vivvie. I came in to view a unit and was provided exceptional customer service. Very pleasant and helpful.

Information
10 Photos
100 Comments
4.8 Rating
  • Address:11455 Maxwell Rd, Alpharetta, GA 30009, United States
  • Site:https://publicstorage.com/self-storage-ga-alpharetta/792?pid=pslocalsearch
  • Phone:+1 678-942-6421
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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