I was going to purchase glasses with cash money. I picked out a pair and all I asked was for some help and in return this older lady working there had a condescending demeanor towards me from the start. Kindness is free and that condescending attitude cost this store a sale. I wonder what upper management thinks about that? I went from excited to buy to never coming back. ✌

Everyone here is extremely friendly and attentive. They adjusted and cleaned my glasses like new without any charge. I came here to get my contacts as well and the eye exam was a smooth and easy process. Thanks so much Visionworks!

Very pleased with their service. Very attentive. I loved that every test done was explained in detail. Highly recommend.

I dont like my glasses because they squeak i like to get a change from dragon to Nike frames if i can let me know if I can give me a text or email thank you Kevin eberhardt. I got them at South Park meadows store in March I got a different pair in May but they still squeak I had glasses before and never squeak

Great store with helpful staff. A go-to for years!

I received above and beyond customer service from Kevin and the.visionworks team in the Southpark Meadows location. I was seeking a second opinion on my eye glasses. I have also used This visionworks location in the past for my contact lenses and I have always had a great experience.

I purchased 2 pairs of glasses with progressive lenses in December 2019. I told them at the time that I wanted scratch resistant lenses. Now, five months later, I took one of the pairs back in as the lenses were totally scratched. I was told that I missed out on the 100 day happiness guarantee and that the best they could do would be to give me 25% on new lenses, which came out to$300, with the discount! Up until now I have always received great customer service from Vision Works and am very disappointed with my visit today. Obviously, I shouldnt have purchased the scratch resistant coating as its not worth the paper its written on, or you better hope that your glasses get scratched within the 100 day happiness guarantee. 😕

See Cindy! Excellent customer service! Helped get best value considering my style, vision needs and budget. Treated with professionalism & respect. Exceptional experience making decisions considering all the options in making the purchase.

A tanuki angel provided me with double VIP, ultra premium, mega first class care and service. I ended up getting 2 sets of glasses, the best lenses they got. I brought my own frames. It cost me under 400. A bit pricey, but Id f#%*ing do it again just to have the experience. Thanks tanuki angel. Thanks Anise too who answered the phone and helped schedule my appointment. This was the most exciting thing to happen to me all week. I love you all.

Love this place honestlythanks to Beth!She definitely Made my day And saved the day with getting my new glasses.I HIGHLY recommend going to see Beth if anyone is in need of help, either with broken glasses or frames or questions she was on top of it 100%my experience there was one to remember, she has given the kind of coustumer service that is hard to come by now a days. she was very helpful and kind and, very patient with me and with other costumers as well!Thanks again beth!

I stopped in to have my glasses adjusted, and was greeted by a pleasant gentleman who was eager to help; despite the fact that I had not purchased the frames there.The frames in question had several complex adjustments needed and Promise went out of his way and took the time to adjust them perfectly, despite the challenge.Highly recommend this location based on customer service alone!

Beth is AWESOME! I received extremely prompt, courteous & professional service when I lost some screws to my glasses. They were replaced free of charge! Awesome service & they will continue to receive my business!

My sister and i have been coming to this location to purchase our glasses for years now, and no one has ever given us such amazing customer service like Cindy did when we recently went! She was so nice and very helpful, she didn’t rush us and was even fast to get all of our stuff taken care of. She wasn’t so serious and just made the whole shopping for glasses experience fun, which was very appreciated after a long day. Will continue to do business here as long as Cindy is there!

The Vision Works on Slaughter always has great customer service! The whole staff is always very friendly every time I go in. When I went in the other day to look for some new glasses Johnathan and Cindy took great care of me. It helped having their opinion. They helped me pick out the best glasses for the right price. Thanks Vision Works on Slaughter for consistently being Awesome!

Rose was exceptional yesterday in my service! I can in with a red eye told her about my difficulties in my vision for the day. At the end of purchase I told her I would come back for my glasses. She insisted in going back to see if she could work something out ASAP same day service (she didn’t want me to drive home with no contacts or glasses) for me to get my glasses same day!! She did!!!! I left to run an errand within 10mins. I got a phone call they were ready! Amazing!!!!!!I’m in customer service and this is a 10! Greatcustomer service I will recommend to others for sure this location!!!Everyone is so kind and accommodating here!!!!

I brought some shades in to see if they could be fixed after trying a few other places with no luck Visionworks was my last attempt before i was going to have to buy another pair. Tory hooked me up and fixed them in less than 5 minutes and it didnt cost me a dime. Im glad i came here i would definitely recommend Visionworks awsome and friendly staff.

Cindy was amazing she really helped and saved my life lol. Just in general you have such a wonderful staff!!! I will continue to come to this vision works just one of the greatest customer service experience I have ever experienced.Thank you again Cindy

This has got to be one of the BEST places in all of Austin to go to for your glasses!! Torrey has always been extremely helpful. The other day I had to go in to have a lens replaced and he hooked me right up. AND ... Jeanne IS AWESOME!!!! She got right on it - worked her magic - and had my glasses ready in no time. Thank you for being so helpful!!!!

Everyone who works here is very helpful and friendly. The minute you walk in you feel their vibrant energy and already feel so welcome. We had lots of questions and they helped us out the whole way. I definitely recommend everyone to come to this location. When we had a problem they instantly gave great customer service and helped resolve any issues we had.

Went in to get my glasses adjusted. They feel brand new now at no charge. I would definitely recommend and will come here next time I need glasses.

The Mgr. Cindy is so great. I have been there multiple times and she has gone above and beyond in helping me. Also, you cant beat the prices.

The ladies were very friendly. Rose was extremely pleasant and efficient when helping me. I will definitely be coming back for future needs :)

Im very pleased with Vision Works and the customer service I received from Cindy, her professionalism is outstanding and I would recommend everyone to shop there and experience the friendliness of the staff and in particular of Cindy.

This is the best Visionworks in town. Torry has perfected the talent not only of caring for my rimless framed glasses but also in his delightful customer service. I wouldn’t dream of going anywhere else or letting anybody else handle my frames. Torry and this store are the bomb.

Had a great experience with Cindy! Warm welcome, did not feel rushed or pressured into anything! I ordered an awesome pair of glasses for a great price! Definitely recommend this location!

Amazing customer service by Cindy! I walked in there feeling absolutely horrible but she did everything she could to get me an exact new pair of glasses like the ones I lost as fast as possible for as cheap as possible. So thankful for her.

Great service! My lenses were in stock, and they got them into my frames in less than 24 hours. Cindy was a great help in deciding what kind of lenses to get.

Everyone here at Visionworks are professional, super polite, and helpful. The technology they have is up to date. Highly recommend this location.

Excellent Customer Service here! I came in today with my first pair of glasses from another store that I kept having to get adjusted. Im not sure what kind of sorcery they know here, but the woman who helped me took my glasses into the back, worked her magic, and I walked out less than 5 minutes later with my glasses feeling great! I will definitely be buying my next pair of glasses here, and recommending this place to everyone!

I went in to Visionworks on Friday to pick out some new glasses, and Jeanne and Torrey were awesome helping me pick out a new frame, and also helping me decide that I could benefit from having an office lens made since I wanted the glasses to wear at home for TV and computer use. Great experience and I cant wait to try out my new glasses! Thanks to the awesome staff!

Great customer service, Aracely was very sweet and super helpful. The prices were great as well even without insurance. This will be my go to spot from now on.

Visionworks is the best place to get your glasses. The lenses are such good quality. Torrey was very helpful as always! Excellent customer service.

Great experience! My mom went by there to purchase some lenses for her existing frames... Instead she was offered a great deal on new frames plus an extra pair for half off. The opticians are very professional and helpful, they greet you as soon as you enter VisonWorks, given that they are not with a customer. Hence the 5 star on first impression.

Cindy is awesome!She fixed my glasses super quick, and already knew my dog bit them at first sight (whoops!)Thanks Cindy!

Cindy was so nice and totally got my humor the moment I walked in!!! Thanks to her I didn’t have to put my dog outside for the rest of the evening because she was able to FIX MY GLASSES! Thanks girl!(:

Promise was great and super helpful!! Definitely recommend him, he made me feel super comfortable and was so friendly. Cindy was also chill and friendly :)

Awesome friendly staff & service ! Got my glasses today with affordable price ! A+

We worked with Promise today. He provided great customer and was extremely professional! We walked out as happy as could be.

Susan is, in a word, a freaking rock star. My son’s only pair of super unique rimless frame glasses broke, and Susan somehow, some way figured out a way to repair them. They were tough but she wouldn’t quit until she figured it out. I was quite impressed! I tried to pay her for this service, but she refused. Today, she was my favorite person!While we were there my son looked at other fames, and we think he found his next (not quite so delicate) look that is also completely covered on my vision insurance. Need brought me in to Visionworks, but employees like Susan will bring us back (just as soon as my son gets his next prescription).

I got my first sunglasses a years ago. Sunglasses broke recently and I went to the store and they were able to replace them. Cindy and Johnathan were awesome for attending to my needs.

Cindy and Sandra were so welcoming and helpful and made me feel so comfortable I love how late they are open and how quickly I got my glasses they made my experience great the most excellent service

Just had a very odd experience. Ive had my eye prescription change several times over the last year. Ive bought glasses at several different places including visionworks. I dont remember where I bought each pair and dont remember the prescription on each pair. I wanted to pay visionworks to put the glasses in their machine and tell me what the lens prescription was on each. I figured this would be simple till I met a short, slate gray-haired woman who started interrogating me on why I wanted that and did I buy the glasses there and I should bring them back to who I got them from and do I think the prescription is wrong and do I think they were made incorrectly...I stated simply that I wanted to know what the prescription was on each of them, could she help me? I got a lot of evasive doubletalk from her, not saying she couldnt help but being stubborn and coming up with yet more reasons so she could get rid of me. I hope its just that she got up on the wrong side of the bed that day and that shes not always like this. This is completely different from when I bought glasses from this place about six to eight months ago when everybody was extremely helpful.

Staff made it so easy for me. In and out quickly and repaired my glasses at no charge.

I was just there getting my first pair of glasses. Promise and Jonathan helped me out a ton and I really appreciate their knowledge.

Excellent customer service!!! I enjoy the friendly and helpful staff. I buy all my glasses and daughters glasses at the Visionworks in Southpark Meadows.

Very polite & pleasing staff. I went in near closing and still the sales person was very patient with me. My glasses were ready in two days and they were perfect.

Went to this store to take my daughter to get glasses today. We were assisted by a lady named Rose W. This lady was rude and not very helpful with our needs. We’ve been dealing with vision works for the last 8 years and today’s visit was not good customer service. At first she was frustrated with a call she took prior to us getting help. When she got off the phone she rolled her eyes. Then she assisted us and couldn’t find me in the system. Then she tried to verify with VSP, but called and then hung up. I had to ask her if she verified.? She said no, i didn’t want to be on hold. Then she re-keyed in my information again since I am the primary holder, ironically my info pulled up. During our interaction of getting glasses she corrected me on anything said. Also, after leaving the store we realized we were not measured for the pupils to measure with the lenses. I called and spoke with the manager ( Real nice lady) but, she was supposed to call me back after she checked my daughters prescription and she never did. I will not be going back to this location to get my eyewear again.

Cindy did me a solid and tuned up my non-prescription sunglasses. Free of charge, too! Didnt have the replacement parts on hand but gave me the info in detail on how to get them.

I was originally hijacked by some site asking about handicap accessible issues when I was just trying to give my opinion about the service I received at vision works at South Park Meadows.I would like to say that I received excellent service and Rose was a joy. I will be coming back here for all of my eyeglass needs in the future.

Had one of the worst experiences in this store today. Ive been a pretty loyal Visionworks customer the last 3+ years (albiet in the San Marcos location) and have never witnessed the rude attitude an employee gave not only to me and another customer but to a fellow employee. I went in to see if my prescription sunglasses I purchased at a Visionworks could be fixed because I broke an arm of the glasses. Its been over a year but figured I might be able to just pay out of pocket to get it fixed. Well, while waiting in line, I watched and heard as an older female employee rudely responded to the Hispanic woman asking questions about a special offer to get her kids a pair of glasses each. Apparently she couldnt get this offer for some reason but then the other employee (an African American young man) interjected and explained what codes to enter and the procedures to follow that would allow the Hispanic woman to get a different special offer. The older woman employee cut him off and told the african american employee that she would help me and he could help the Hispanic woman. It was clear she didnt want to hear out her fellow employee or deal with the other customer. She asked me what I needed and I showed her my broken glasses and explained that the arm snapped off. She rudely said well we cant fix that (even though it looks like you could replace the arm by unscrewing the broken arm piece out and replace it). She looked at me and said something about gluing it. I explained that these were prescription sunglasses I purchased at a Visionworks. I asked if there was anyway to fix them. She sighed and it was clear she didnt want to help me. She began to ask if I had purchased a protection plan. I said nevermind and just walked out. Funny thing is that when the older female employee was helping the Anglo customer she seemed fine. But the minute she had to help the other (Mexican-American) woman her attitude changed. Im not saying it was a racism thing but it really felt that way to me. To be clear, I cant even remember the last time I wrote a review (even for the best or worst experiences) but here I am nearly 9 hours later still trying to wrap my head around that 4 to 5 minute scene that left me thinking that I would never want to go back to this location ever again.Update: So I responded to the e-mail with a bit more detailed description of the events of that day. I was contacted by a manager from the store and was informed that they would look for a replacement frame for my sunglasses. The manager even said she would contact other stores to find my same frames. That type of service is awesome, well beyond what I was hoping for initially. I mean, all I was kind of expecting to begin with was some sort of effort in helping me with my broken prescription sunglasses. I have updated my rating from 1 star to 4 stars because of this stores Asst. Manager Cindys effort and professionalism. Thank you for taking a bad experience and turning it around for me. I appreciate it.

Went in there for some new glasses. I got assisted by Aracely. She was very knowledgeable, and very helpful.

This store doesn’t even deserve one star. It took over 4 weeks to get my son’s glasses and no one could tell me why or when. Manager was never there to help, never called to figure out why. It was absolutely ridiculous. Never in my life have I ever had the worst customer service.

Great service and prices. Had a really good experience.

Awesome staff, super friendly and patient helped me along the way! Made me feel my decisions were my own!

Cindy and the staff are amazing, friendly, helpful, and spectacular. Customer service couldnt get any better!

Had me in and out in an hour right before they closed on a Saturday. That’s service! Great selection of frames, too.

They are the worse, i came in with my coupon for a buy one glasses get the other free. i told her about it and when she rung me up she said they werent running that promo any more. in which mt coupon was valid for another week. she said she doesnt know why they pulled it but its not valid anymore. so i end up paying for both pairs full price!

Cindy is great!! Very helpful.

Fell asleep wearing my glasses and bent the frames of my $500 nike glasses really bad. Came in and Jeanine fixed them in 15 minutes and didnt charge me a dime! Blew me away! Excellent staff and service. Will be doing my eye appointments here from now on!

Very unpleasant experience due to a rude employee, Rose.We are repeat customers, purchasing several glasses over the years, but will not be returning to this establishment again.

Torrey is very knowledgeable and has excellent customer services skills.

New hire she couldnt even lookup my insurance ....... same one I use this summer......hire someone that has knowledge on claims.

Torrey is the best always come here no where else

They hooked it up fam!

Vision works always fixed my glasses when it some how gets bend

Incredible staff and service

Customer service was A1

Love it.