Overall, this is a first come first serve type Mom &Pop repair shop.There was only one repair tech whos available for repairs. Small lack of communication but understandable due to the Owner is only in on certain days and they only have one repair man.

If I could give rate them less than one star, I would definitely do so. The service technician was the most unprofessional service tech I have ever had in my home. He complained from the moment he walked in my home. Our oven repair required two technicians. Unfortunately, they were not able to fix the oven on the first visit. I had to take additional time off work for the second repair. During this visit, he not only complained, burped and cussed after pinching his finger. The other technician then said he frequently over reacts and other customers have complained. They were yet again not able to fix my oven, which required a third visit. I take off work again only to learn that the repair could have been fixed during the second visit. When questioned on why they didnt, the same unprofessional tech told me the previous call was late in the day and would have basically been an inconvenience for them to pull my oven out further to investigate. But according to him Thats ok. Todays visit isnt costing you anything. This is the point where I told him it absolutely was costing me my time and money due to missing work. I told him to finish what the repair and get out of my house. I would never recommend anyone using them for any kind of repair.

My LG refrigerator compress went bad while still under warranty, but LG would not honor the warranty. Trio did an excellent job of listening to my ranting over this. Im sure they had way better things to do than listen to me as I worked through this problem with LG who eventually after many phone calls honored their warranty. Now as we wait for the part which was promised by LG in 2 to 4 days and didnt arrive, they are loaning me a dorm size refrigerator so that I can keep the essentials cold. Great Customer Service from Trio.

Trio has always gone above and beyond for us. They are wonderful people to buy from and support their customers.

Great customer service! Friendly, they really know their products! I would recommend them to all my family and friends!

I havent even had an experience yet and Im upset. We showed up at 12:15 and a sign on the door that said closed for lunch but did not say what time they would return. Well thankfully we werent in a big hurry so we just figured we would go eat and that they should be back by 1:15 at the latest. Knowing it was possible that they just hung the sign right before we showed up and an average lunch is an hour. So it is now 1:25 and we have already been sitting in the parking lot!! We came from out of town so it isnt like we can just come back later. But it is very frustrating when you are on a schedule and buisnesses act like your schedule should revolve around them. What if i would have ran up here on MY lunch break? Trust me if i knew of another appliance store i could go to i would be going there at this point instead of wasting my time sitting in the parking lot!

Excellent facility

$90.00 service call ---- wrong diagnosis$35.00 parts ---- didnt fix the issueanother FREE service call --- decided it was the control board, left me to order it myself$79.00 control board --- wasnt the issueCant send a technician out for another 5 daysOwner cant understand why Im angry!!