The entire team made my car buying experience seamless. My sales consultant was Rob and he awesome! I highly recommend seeing him when you go. Laurie and Tony were great as well! LOVE my new KIA!

Jacob and Ben were great! Definitely would by a car from them again. No pressure

SCAM ARTISTS!!! Been talking to someone for the last 3 days about a car. Price was $37,640 on the website. No one the entire time said any different. I start talking to the sales manager. He sends over figures. Boom. All of a sudden the car is $6,000 more. I have someone else call and ask the price of the car… They tell her $37,640. SCAM ARTISTS!!!!!

Look no further this is definitely the dealership to checkout, the service from salesman Thomas Hogan for my Daughter’s purchase was outstanding... He’s not only good looking but very understanding, straightforward with the details.. no foolishness.. You feel me😳😟 - you qualify cool 😎- you don’t, you just don’t... No time wasting here... Just riding out in style from exceptional service not just for that one service but I witnessed a previous customer stop by and they washed their vehicle for No charge.. come on.. what.. That’s Service 🏆

The visit to kia was phenomenal! The salesman Daveed was such a pleasure to work with. He was very patient, he listened and expressed interest about our wants and needs in a vehicle. All of our questions were answered and concerns addressed! This was one of the most wonderful car buying experiences I have received so far. We purchased a preowned hyuandi with very low miles and the car rides so smooth. Richard ( one of the managers) was also very helpful and very kind. These are very good people to work with, because they care about not only getting the job done but making sure that you get exactly what you want at the right price! I highly recommend to go here and ask for Daveed and Richard. Thank you again guys!

Josh was a great salesman. Knowledgeable, professional, and very helpful. All steps in the process were thoroughly explained, and much to my delight, were completed in 2 hours. All of your staff were excellent.

Ben in the service department is the best. He goes above and beyond and he will be the reason I buy from Hawk Nissan. I honestly can’t remember the last time I received service that good. Thank you Ben

Aaron Carter...he was very patient, pleasant and knowledgeable. Added bonus was his sense of humor. Made buying the car enjoyable. Definitely recommend him to any of my friends should they e looking to buy a Kia.

I’ve only chosen to write this negative review after the dealer has literally sent 4 feedback emails or letters and not responded to any one of them.Here’s the start of the story: I contacted the dealer online to see if a used car was still available at 10:30am one morning. They quickly responded by phone that it was and asked when I could come in. I said I could leave in 30 minutes to make the 45 minute drive. So when I got there at 11:45am I was shocked to be told that the car had already sold. Not only that, but the salesperson said it had sold over an hour before I even called.It’s one thing that their system couldn’t process the inventory faster or the person who checked to see if it was there couldn’t check properly. But then to not get a phone call back when they realized? Another dealership had the decency to make a phone call back when they realized their mistake.You have to wonder if Hawkinson Kia just didn’t care and thought if they got me to come out, maybe they could sell me something else. Pretty shady!!Then a few days later an email came and asked how I liked the salesperson who I never met. I responded telling my disappointment. Then a phone call I returned and left a message. Then not 1 but 2 mail surveys including one that was supposed to go directly to the owner. Four surveys I responded to and not one they replied back. If they weren’t going to read them, why bother sending more? What a hack business!!

Tried calling them for weeks about my GAP insurance refund to get no info! I was told 8 to 10 weeks and it’s been well beyond this with no feedback. I was told a check would be cut for me in a few days but no answer. If I end up reaching someone, they will pick up and hang up. I don’t understand how they can’t compute simple process and communication. They actually deserve 0 stars but I had no choice but to choose one.

The experience was very good from start to finish. They were very thorough as well as prompt. Ive had nothing but great experiences from purchasing my vehicle to taking in my vehicles for general maintenance.

If ever you want to do business with a dealership that will go beyond the call, Hawkinson Nissan / Kia is the place youd want to visit. I have never met a fairer auto dealership! Any issues? They wont stop until you are completely satisfied. I purchased a pre-owned and was amazed at the professionalism and level of care they extended to me and my husband. When they finished with us, we walked away feeling as if we owned a brand new vehicle! From the (no pressure) sales room floor to the Auto mechanics (who stopped their busy schedule to take care of us) to the detailers (who detailed the heck out of our car), to the finance officers (that delivered on promises - plus), we knew we had been well taken care of. THANK YOU, Hawkinson, Ill never look at car dealerships the same.

Everyone we encountered at the dealership, from our sales person to our finance guy, was amazing. Excellent customer service and not pushy with add ons we weren’t interested in. Would highly recommend this dealership for your new car purchase!

I liked the teamwork!Everyone worked together and proficiently to make me feel comfortable as we closed the deal!!!

I Brought my SUV 09 Sportage to Be Repaired. For over a Month They Put Two parts brought it Back Twice After and Leaving it. The Last Time I Bring back Peter he Have Been Helping me all the time Lied over and over Not Trying to Repair My Car. I Drove it back The Last Time over a Week No Resort But Lies😠 From Peter I Came to Get My Vehicle Had to Have it Towed.The only good thing They Did Was Refunded Me My Money Back!!!

I recently bought a Kia Sorento from here & could not be more happy!!! I worked with the Hawkinson Team: Andrew Vela, Josh Breen & Tony. They were absolutely amazing. They were patient with my specific needs, worked to make sure I got the best financing option & did it all in good time. I will be back in the future! Thank you Hawkinson Kia & this wonderful team!!

I felt very welcomed when I walked inside and Kai was such a pleasure to work with! He helped me find a car in the color I wanted. The test drive was very smooth and the financial managers and team were amazing. I highly recommend this place!

I purchased my Kia Forte 2020 in November 2019. My experience was great because my sales rep Lucky was so nice and the most honest Ive ever meet. I didnt feel pushed one way or another and the warranties I got I appreciate now and every time I go for serving I get good service and customer service.

Their parts department is awful. Called ahead of time to make sure they had parts I was looking for, their location was the only one that showed them in stock. After triple checking they had what I was looking for I drove 2 hours for them. Once I got there it turns out they only had one of the items. Wasted an entire day because they’re to lazy to check to ensure they had the parts. All the dude said was “Idk what to tell you”

I was referred to your sales associate Lynetta Futrell. From the beginning she was really pleasant. Lynetta listened to what I wanted and needed. I told Lynetta that I wanted a 2022 White Kia K5 GT-line AWD with red interior. I was told that Kia Hawkinson didnt have that particular one in stock, but that it will come later in a few weeks. So I get a call from Lynetta a few days later saying that Hawkinson Kia had just received a new 2022 Wolf gray Kia K5. She was so enthusiastic and excited about it that she sent pics of the Wolf Gray with red interior and I must say I was blown away with the Wolf Gray with red interior. So I was sold and made the purchase. Again Lynetta listened to what I wanted and still took a chance on letting the customer know what else they had in store. Thank you Lynetta Futrell you are a great Saleswoman. love my Kia K5. I will highly recommend family and friends to come see you.

The service staff is always friendly upon arrival & departure. They send you a text so you can keep in touch while your car is being serviced. Its a wonderful operation. Keep up the great work!

So unfortunately due to the experience that I just received from the Service Manager Jeremy I have to rate Kia at a 1. In November of 2020 I purchased a brand new 2021 Kia Sorento and Josh was my salesman. I can say nothing but AMAZING things about Josh. He was very patient and understanding to what I wanted and as far as purchasing a car, I would go to wherever Josh is working and purchase another vehicle from him. Jeremy on the other hand was the rudest person I have ever dealt in regards to customer service. I ordered a paint pen over 4 weeks and had to call 4 times to see where is at. I explained that I couldn’t pick it up due to moving and if it could be shipped out but if it was going to be a problem I would figure something out in regards to picking it up. I was very patient with Jeremy on the phone and explain I was a bit frustrated with the fact that I had to call 4 times for an item that I already paid for. His response was “Sorry, we’re busy and it’s just a paint pen.” Regardless of how small the item is to him it was something I already paid for and when I have to call 4 times and that’s the response I get is very disrespectful. I explained that I did not appreciate his tone and the way is handling things and he still gave attitude and had no remorse for a problem that should have been handle weeks ago. I will not be returning back to Matteson Kia for service on my vehicle again. Orland Park will now be receiving my business. Sorry but as a manager you need to have patience and kindness when it comes to customer service and that is not something Jeremy has.

When looking for a car one of my very good friends sent me here! She knew I would find exactly what I wanted and needed for my family! I met with Andrew Vela and he was so amazing!!! He worked with me on a couple different cars but no matter what car he presented I kept going back to my original choice!!! We was so professional and amazing to work with that I honestly felt like a member of his family when leaving the dealership! He took his time and understood everything I told him!!!! If you ever need a car I highly recommend go to Hawkinson Kia and asking for Andrew Vela!!!!!

Got off to a bad start, but got everything worked out. Got a great car at a good price. Would definitely recommend to anyone needing a vehicle.

Very friendly environment, customer service from everyone was amazing. If you’re there to lease or purchase GO TO ROB! He’s the bomb! The whole experience was a delight

I just purchased a 2018 Jeep Compass a few weeks ago & I had such an amazing experience. I made my purchase with Mary. She made sure I got a good deal & was equipped with everything I needed. She even followed up the next day to see how it was going. If you are looking for a good deal on nice cars/ trucks- I highly recommend. Great service & very professional!

I came in today, I was referred by my nephew to work with Kia Kai, he was awesome! So knowledgeable, charming, and the second car he presented to me I was sold on! Told him exactly what I wanted and he worked it all out for me! No bs! ! I had a budget that I needed to be at and he was able to get me in and out in less than 2 hours!!!! There is nobody better to work with than Kia Kai and the Hawkinson Family!!

Wait until you all that have given them 5 or 4 stars HAS A PROBLEM!!!!!!Google there CORPORATE Kia address and look at the reviews!!!!What my son & I are going through is “ UNETHICAL “STILL NO ANSWERS AFTER 2 MONTHS OF MAKING CALLS AND GOING TO THE DEALERSHIP EVERY OTHER DAY!!!!!!!!!!!!!!!!I will post on here EVERYDAY until we get answers.I’ve filed a complaint with the bbb also!!Be ACCOUNTABLE for selling that car with a BAD ENGINE !!!!!

There was a situation with one of my vehicles from Hawkinson Kia and I desperately needed help. Andrew Vela, a salesman in the showroom came up to me to see what was wrong. I explained everything to him and he couldnt have been nicer, polite and courteous. He took it upon himself to make sure that the matter was corrected. Within a few days and direct dialogue with him, my car was restored and the money I was owed was given to me. This could not have happened without the persistence of one Andrew Vela. Andy, you are a good man who wears his heart on his sleeve. A man who gets things done. Sincerely, Frank Cavallone

ONE OF THE BEST CAR SHOPPING EXPERIENCES THAT I HAVE EVER ENCOUNTERED FROM START TO FINISH!!I was looking to purchase a vehicle for my wife. I went to Evergreen Kia and it was a horrible experience. So I decided to go to Hawkinson which was the best decision I could have made!!Staff members greeted me upon arrival and made me feel welcomed. Richard Ashmon and Franklin Hunt provided professional, expedient service with a superb level of friendliness to match! There was no pressure to purchase and both gentlemen worked hard to find the vehicle I wanted for my wife with the price to match. The financial manager Tony thoroughly explained my financial obligations and competently diagramed the entire package and process in a manner that was easily comprehendible. My wife and I will definitely make all future KIA purchases through Hawkinson and we now consider ourselves part of the Hawkinson family!B.LOWE

Mary was great help and very nice. Great customer service. Helped me picked the perfect car for me THANK YOU

I am satisfied with my purchase of my kia Forte with the help of Andrew Vela and Bj. I expected the process to be long and difficult, but i was out of there in no time! Andrew was very informative, took his time to make sure I was happy, he also showed me a variety of vehicles to see what I was interested in. Bj made sure my payment was within my budget. I will definitely be going back when Im in the market for a new vehicle!!

Very good customer service and everyone was willing to help

Sold my friend a car that had engine issues amongst other things she has Sri bring the car back after 3 days only because it was the 4th of July holiday and then said she was being difficult after she said she wanted a reliable car. They admitted that they made a mistake by selling her a car that shouldn’t have been sold. I give this place a 1 star only because I can’t give them 0 stars and it was one person there who was nice.

Such a great experience. KIA KAI IS THAT GUY. This was seriously the easiest experience I’ve ever had purchasing a vehicle. In and out within two hours- no games. Straight to the point. Definitely recommend.... 10/10. 👍🏼

Only Dealer that diagnosed correctly a vibration coming from bad driveshaft from 4 others.

(! falsifying information!) Made an appointment (received name and appointment code) to see a Kia vehicle, called in 3 days before to make sure vehicle is ready for the appointment: I was told me yes, and on day of appointment called again before arriving: was told yes again. Arrival - Walked in 10 minutes early, explained I have an appointment: was told to wait and waited around 20 minutes. My guest informed office personal I have been waiting for a long while, and was told that vehicle is not available it’s in service. I found it disrespectful that the dealership set up an appointment with me and confirmed it’s availability, just to hear not available. That was the only vehicle I wanted to see - 38 minute drive for a waste

This was definitely one of my better car buying experiences.I was in and out in about 3 hours. Not too much haggling.My sales person, Mary Smith, was great. The store manager was also quite attentive. I would surely suggest this dealership to my family and friends.

My 2011 Kia Optima finally went down without any notice of course however I had gone a WHOLE year with no note but recently I went back to Kia to purchase another vehicle and let me tell you I met two of the best people MARY SMITH (she sold me my car) and BJ (finance guy). They were very nice they were all smiles I know most sales persons don’t smile and neither does the financial department but nope they were great from beginning to end. Please visit Hawkinson Kia in Matteson see Mary and BJ they will take care of you and treat you like Family! They are truly fantastic!!!

I worked with “Kia” Kai Hansen and he was awesome! The day was a breeze! I came in and was greeted with professional service and attentive staff members. Kai explained everything fully and made this process a breeze. I will definitely be recommending everyone in need of some wheels to check out the knowledgeable staff and expansive inventory over at Hawkinson Kia!

Very unsatisfied with the service. I was tricked into a vehicle I hated instead of giving me what I wanted they gave me what they wanted to get rid of. Of very great credit didnt deserve to be tricked. Now Im trying to get the vehicle I want and they trying to ripe me off again. Vehicle unsatisfied hawkinson kia they have no customer service they only care about money.

Mary Smith helped my mom and sister get a car and they are really happy and satisfied. Mary had great customer service

Went to the dealership on Thurs not exactly sure what car Im interested, met with a sales rep and then meet with the other sales rep who I was supposed to meet with, they were pleasant and friendly enough, heres the rub, I wanted to see a K5 one specifically listed as a special which I was informed that its a loaner vehicle, low miles according to cars and cargurus, but when I asked to see it I told initially it was out being used as service loaner, Im fine with this I scheduled to see it on Saturday, which was followed up by a call by theyre sales coordinator, which I asked about status of the car, no answer, called the manager no response, now I call before I go in Saturday,now Im told by the salesperson that the car is not available it has been in service for a month waiting on parts, how do you sell a car while its in service waiting on parts or out on loan? So I was told to come in and see a car that Im not interested in, so either poor communication, or shady dealing is going on, spoke to the manager who said hed get to the bottom of this, and would call me back never heard back, I hoped I would but it is what it is, maybe theyll get it together,maybe theyll try and earn my business, but maybe they wont, and Ill purchase something somewhere else, not my first rodeo Ive owned ALOT of vehicles and dealt with shady dealerships before, beware, ask questions, if you get the vibe of them pulling your leg, like I did here, your probably right, shoppers and buyers beware.

Mary is #awesomesauce!! Honestly, she made the entire process fun and pressure-free. I love my new Kia Forte!!

Great experience purchasing a car here. Korey Patrick is the best sales rep!

Mary was super helpful throughout the entire car buying process! Great service.

Purchased a vehicle and the head gasket was blown and the vehicle has been wrecked which was not stated on the car fax. They refused to return calls or emails or respond to a complaint from better business bureau. I have photos of my vehicle and will be taken the next steps to get this resolved. Mary was my sales person Cameron is who I spoke with in finance who assured I’ll get a call back I did not. General Manager asked me to email him my paperwork and still has not responded. I had this vehicle 90 days which was advertised as a precertified vehicle. I’m a month into having no vehicle driving a rental that I’m paying for while trying to get this resolved. They even have other complaints on BBB website for sailing wrecked cars then later fixing them to resolve up to 6 months later. I purchased my vehicle in December it blew in March no signs service lights or anything. I was advised it was wrecked when I took to get fixed.

Kai was super helpful. I came in looking for a Kia Seltos and he listened to the type of car I was looking for and my needs from a car and ended up selling me a Nissan Rouge at a better price point than I was originally looking for. I have bad credit so the fact I was able to get the deal I got was amazing! Appreciate it!

I had a wonderful experience.. I would refer everyone to Hawkinson Kia in Matteson, ILAaron was my salesman he was really great during and after the purchase. Aaron checked on me after the purchase just to make sure I was satisfied. Also Richard the manager was great as well. Everyone made me feel welcomed. I appreciate great customer service. You Guys get a 10 from me... Keep up the good work 💪🏽💪🏽💪🏽💪🏽

I went in and was able to test drive a very elusive vehicle. Took me three dealers to find one in stock that wasnt already sold. They were able to get me out of my old car and paid more on it. Im happy to finally drive in luxury without the six figure price tag. If you ask for Aaron Carter you wont be disappointed.

My wife and I have gotten 4 vehicles from this dealership, easily verifiable, and the last one was a lease. Lease end is approaching and I called the dealership as instructed. I was transferred to sales and the person asked 2 questions, 1) How much are my payments? 2) When does my lease end. I answered those questions and was immediately told that my payments would be going up $60 to $100!! No questions about what type of vehicle I have, no questions about if I want to keep or go to another car? No other questions period...So I hung up. I figured he was having a bad day, we all have them, so I drove to the dealership and walked around lot for a half hour. No one for me to talk to. Ok, they must be doing well!!! This experience is making my decision a little easier.

I worked with Myiam E. and she was AMAZING!! She was patient, well informed, detail oriented, and honest. She wasn’t just trying to close a sale. She actually listened and did what she could to ensure I had the best possible experience ever. I was also helped by Cameron B. and he too was really good. He was efficient and quick. Overall this was a really good experience.

Absolutely awesome!!! My wife and I were looking to buy a car from a dealer for the first time and our experience was amazingly perfect!! Kai (Kia Kai as he’s known) was just magnificent and made sure we were treated with top of the line hospitality. Cameron Brown and Greg were excellent as well and the rest of the team, making us feel welcomed and like family when we were done with the deal. We got what we wanted and we definitely look forward to coming back to shop with them again really soon!! Thank you Hawkinson Kia!!

My experience was awesome. I was helped in a timely manner with any questions or concerns that I had. Kai was extremely knowledgeable about every feature of the K5 Optima and was able to educate me on every aspect of the car. I was able to test drive and leave with the new K5 Optima thanks to Kai Hansen great service!

Hawkinson Kia made the car buying experience so easy & pleasant. All of the staff are personable & care about making sure you walk away with the best car for you. I could not be happier with my new car and would DEFINITELY recommend this dealership to anyone looking to buy a car. My sister & I have both had amazing experiences here.

I must say this place was phenomenal. My sales rep Korey with a K was OUTSTANDING! Great customer service very professional & definitely made my dream come true. I HIGHLY RECOMMEND KIA HAWKINSON. A very nice clean place and a very warm and friendly atmosphere. It did not take me all day and a quick process for me. Thanks GUYS!!!!

I would rate zero if I could, worst experience I have ever had. Sales guy Andrew was ignorant and disrespectful. I honestly think he is misogynistic. Josh the manager is incompetent. This business does the bait and switch routine. Had I read the reviews first I would never had stepped foot in this dealership, since it’s mentioned that they bait and switch. They would not honor hawkinson kia website prices. Purchased 2 cars online using the hawkinson express checkout, and received emails and phone calls saying everything was all set, just had to test drive and sign papers. When I got to the dealership Josh refused the prices and Andrew told me “there’s the door”. A week later the price is still the same on their website, so they are continuing this business model.

I was having the absolute worst time with car purchases, which is ironic being from a family of car guys from mechanic all the way down to the fanatic. I had recently purchased a car from CARVANA the previous year... DON’T DO IT...just trust me on this one and was a nervous wreck when it came to the thought of even looking at cars again; let alone running my credit to possibly buy a different one.I went to a few dealerships already, didn’t have the greatest experiences and felt A LOT of pressure when speaking with those salesmen. My experience at hawkinson was not only pleasant but least of all stressful. I left with a new car and felt like I actually got a fair deal.

I just purchased a new car at Hawkinson Kia with Rob. My car buying experience was great! Rob and his manager is great and I didn’t spend all day sitting in the dealership like with most places. I got exactly what I wanted with Rob’s hard work and dedication. He doesn’t just try to get a sale, he makes sure his customers are happy. I recommend anyone looking for a new vehicle to come visit Rob at Hawkinson Kia in Matteson, IL.

My wife and I recently purchased a Kia Sorento from Kia in Matteson. The customer service was phenomenal. I didn’t feel pressured to make a purchase. They were extremely helpful and patient. My experience was amazing. Thank you Rob, Lynn, and BJ for all of your assistance.

I just purchased a BRAND NEW car at Hawkinson Kia with Rob and this has, by far, been the ABSOLUTE BEST car buying experience EVER! Rob, Matt in finance, and the rest of his team have been nothing short of amazing. I had quite a few requests in what I wanted in a vehicle and Rob made it happen for me, AND I didn’t spend hours sitting in the dealership. I got exactly what I wanted and I am so happy. I recommend anyone looking for a new vehicle to come visit Rob at Hawkinson Kia in Matteson, IL, they will get you what you want and need!Oh, did I mention my hubby brought a brand new car this week too, from Rob! That’s how amazingly awesome he is!Big shout out to Matt in finance for working such an amazing deal for both of us!

Great dealership! Awesome staff

Mary was absolutely incredible! I am an out-of-state college student and a first-time car-buyer. I was in a wreck and in need of a car ASAP. Mary worked with my parents and I to not only work quickly, but also to assure that I was getting the perfect car for me all within a college students budget!Mary kept me informed every step of the car-buying process personally via text and phone call. She and the Hawkinson Kia team overnighted me paperwork to get things done as quickly as possible and they even helped to arrange affordable transport for the car all the way to North Carolina!What could have been a very stressful and expensive first car buying experience turned out to be an enjoyable and affordable one all thanks to Mary and her team! I cant rave on them enough!

We have had cars from Hawkinson Kia for many many years and have been satisfied with the service and vehicles. Thomas Hogan assisted us with our purchase and he was awesome! I am so glad we came the day we did. With our children and all, Thom helped us find the perfect fit for our family at a price we could afford. We have the wonderful Sorento and our children love it. Thank you Hawkinson Kia and thank you Thomas Hogan for helping us.

I purchased a Kia Sportage with Mary and she was great. I came in with a plan and she executed that plan. She made the process quick and easy. I’m very satisfied!

Are these discriminatory practices perpetuated by the dealer or the Kia international company? Looking for a response from dealer.I went in to the dealership a while back to assist my mother with inquiring about securing a lease for a vehicle as advertised on television. Her credit fell within the range for securing a lease but after checking her zip code and finding that she lived in a predominantly African American neighborhood, the salesman explained to us that Kia could not approve a lease for our zip code. We got no further explanation when we asked about it.

Almost always satisfied with service

I had a wonderful experience with Hawkinson Kia!! Thank you to Aaron Carter & Mary for making sure I received everything I wanted in my new vehicle! They are caring, understanding, & determined to make sure you’re satisfied with what you’re driving off the lot! Thank you Hawkinson Kia for all your help!! Highly recommended to buy & lease cars.

I have been car shopping for a few weeks looking for a Kia and I have checked out a few Kia dealerships. I had the most amazing experience at Hawkinson Kia in Matteson. Buying a car can be a stressful experience but that’s not what I encountered here. Tom Hogan was my salesmen. It was truly a pleasure working with him. Buying a car from here became a fun experience. All of the staff here was absolutely wonderful and they all seem to love there jobs and love working together. To me that speaks volumes! Thank you so much for making my car buying experience a pleasurable one.

KAI IS AWESOME!!!!!!!! I scheduled an appointment with Kai to see a vehicle but was told the vehicle was sent to the shop. Of course I thought he was trying to sell me something better but he didnt. Went back and the vehicle was not right for us. He showed us another in my price range. The rest is history. We love the vehicle. Kai was AWESOME and KIND. Holds himself well for how young he is. The rest of the staff was very friendly and helpful. I would highly recommend Hawkinson Kia.

Kai was the most helpful, caring and informative car salesman I’ve come across in my history of car shopping. He did whatever it took to make sure we could get a deal done. Not only is he taking yourself into consideration but your entire family. I will be returning when it comes time to purchase a brand new vehicle.

I didnt end up buying a car here, but highly recommend this dealership. They price their cars aggressively online so you dont need to haggle much in store. We worked with Mary Smith and she was very upfront about information and price, the whole process was 15-20 minutes excluding the test drive. Would recommend working with her.Dinging them two stars because the COVID protocols here were not being followed by everybody. There were two other salespeople not wearing masks, one wearing his below his nose, and a few customers without masks.

I am going to be completely honest. First of all the Dealership is a clean, comfortable place to do business. I couldn’t believe how busy and full of customers you had yesterday. It made me feel better about doing business with your extremely friendly and experts working there. Kai was amazing. He knows so much about the products he sells. He worked so hard to make this happen. I couldn’t be more proud and pleased having him for my salesman. I had a very good experience shopping for my wonderful car that I love so much!! Thank you again for taking so much time with me and showing me all the great features of my car. I will give the Dealership and Kai an A plus on service and price. You Rock Kai❤️

Polite and quick, no hassle. Very informative

I had a very good experience with the staff, good customer service but I will give all the credit to my salesman KAI HANSEN, he did a wonderful job now I know it’s a one big family. Thank you KAI and continue to do a wonderful job. Will surely recommend this dealership 👍

Kai Hansen was awesome. We were in and out in less than 2 hours with our new 2021 Kia K5, which is an amazing car!! Thank you Kai!!

Best Car buying experience yet! I never write reviews, but I figured I should if it will help someone choose where to go next. The moment I walked in the door I was greeted (from a distance) by a Sales Member wearing a mask named Joshua Lamb. After letting him know what I was looking for, he pointed me in the direction of a Kia seltos. He offered the perfect amount of information / options without being too pushy or making me feel like I had to buy it right then and there. After looking at a few different options / test drives. I decided to go with the EX model. Once I made it into the finance office, I was able to talk with Cameron Brown about the different finance options available. He was able to really spell everything out for me and answered all my questions I had. Truly the best car buying experience I’ve ever had! If you’re in the market for a car, I would highly recommend driving out to see my new friends at Hawkinson Kia!

Best car buying experience ever!!! Worked with Rob was in out quick. Before i came in he processed ever thing my credit and what i could get in. Excellent finance manager . Didn’t use scare tactics or pressure me into anything ! and no i was not paid to say this lol

Place was nice and clean. We were greeted by Aaron who was patient and worked with us to meet our needs. He was upfront and understanding when it came down to negotiating the price. Aaron even shared his food with my son. Over all we are content with the purchase and service!

I was very pleased with my salesperson, Kai Hansen. Everything he said he would do, he followed through on quickly and completely. I could trust what he said as well. My rating of Kai is 5 stars.The dealership itself has an email system that appears to be automated. It was frustrating at times to get multiple emails from more than one person about the same thing, even after answering one of them. The emails also didnt always make sense. After leaving a deposit on a vehicle that needed a repair before delivery, I got an email that evening saying they were sorry we couldnt make a deal. Thats when I realized the emails were automated, but it was still a little unnerving thinking that something had gone wrong with the deal.When I was signing the finance agreement, I noticed the interest rate on the contact was higher than what was agreed on. I pointed it out, and it was quickly resolved. I assume it was an honest mistake. No matter where you buy your car, pay attention to all the numbers.In all, I am very happy with my purchase. I got a good price, a fair (probably better than fair) trade allowance, and a vehicle I really love.

04/29/2021PROBLEM solvedThis place came through after all. Thanks, i absolutely love my kia stinger! I am looking at a KIA suv for my company

If you are looking for a vehicle, his dealership is THE PLACE to go! Rob Salita was our sales consultant and he EXCEEDED my expectations. From start to finish he answered all of our questions and never made us feel pressured to buy! Such a positive attitude and overall an enjoyable experience!! Thank you Rob for our amazing service and seamless transaction! Outstanding!

I bought a 2021 Kia K5 on 04/30/21. I had a great experience with SANTI MANGLANO. They didnt have the car I wanted so someone drove to Bloomington to pick it up for me. Santi emailed me and kept me updated on the progress of obtaining the car I wanted. He thoroughly explained the options on my new Kia and programmed my phone for me. My husband told him how great he was doing and to keep up the good work because his demeanor would take him far in sales. I also had some help from Andrew and Josh. I love my car keep up the great work Santi and you will be sales person of the month. Thanks much, Brenda

Today I was able to purchase a 2021 Kia Sportage with the help of Mary. She was patient, personable, and very knowledgeable! She walked me through the process and worked her magic to guarantee I left with what I loved!!!! After my purchase, she took the time to explain the entire dashboard to me. Kia is so lucky to have someone who is passionate about what they do. THANK YOU MARY 😊

Mary sold my car and I couldn’t be happier. She was very patient and understanding! Would definitely recommend her to anyone! She’s an amazing asset to the business. 5 stars!

Kai made it so easy. Quickest car buying experience ever! Definitely recommend

Santi Mangano helped me to purchase my new Kia Forte. He addressed any concerns or questions I might have had. Santi has a great personality and did a fantastic job......Thanks!!!!

Great customer service, excellent pricing, traded my 2017 Kia Soul and was given best trade in value. Great financing offered by kia 1.90 percent. Great overall experience buying a car buying experience.Terrence Whittler

This place was really amazing. They were upfront with their pricing and were willing to give me the total cost of my car out the door which in turn helped me understand if I could afford it. After I told them the total I could afford (loan payment + down-payment) we realized I couldnt afford the out the door pricing. Our sales person (Mary) left to talk to the finance manager (Brandon & Cameron) and they were able to get the out the door payment down to the amount I specified. This dealership is an excellent example of one that values the customer and tries the very best to work within their limits. Even when they offer additional products, they do not try and force them on you and they try and work to your budget. They answered all of my questions and did not try and hide anything. Their fees were also honest. If you were thinking about a Kia you should definitely have this place on your radar.

Greeted as soon as I pulled into the parking lot. Kai and Rob really made sure I got into my dream car, had a good experience at Hawkinson Kia, with professional help, to get me into a car right in my price range. Thanks again, and I’ll refer anyone to you all, best place in all of Illinois 💯

Just purchased a new Kia. Tom Hogan and Rob Salaita helped me out and were amazing. I’ve never had a better experience with a car dealership. They took what is usually a stressful and frustrating experience and made it fun and easy. I highly reccomend Hawkinson, Tom, and Rob.

I was extremely impressed with their customer service skills. Tommy Hogan helped us purchase our new SUV. Not one time did we feel pressured into purchasing. He took his time with us, answered all of our questions, laughed and joked. He is very personable. This experience was pleasant; not something you usually experience at a car dealership. Everyone we came into contact with was great!! This wont be our last vehicle purchased here!!

Myiam Erwin is the person to go to when you want to buy a car. I absolutely HATE car dealerships and how most sales people try to force you into something you may not want. Myiam is the exact opposite she made me feel comfortable and was honest about the entire process. If you want to ease the pressure of buying a car she is the one to speak with.

I deeply appreciate Hawkinson Kia for their professionalism and customer service. I am thankful for the extra mile Hawkinson Kia went with me. I am grateful for the opportunity to purchase a new car from Hawkinson Kia if Hawkinson Kia had not taken a change in me I still would be driving a broken car. Thank You.

MARY SMITH is the absolute best. I did have doubts about getting financed at a rate that was suitable for me. Not only did she get me the car that I really wanted, she got me a GREAT deal. Thank you Mary.....Hawkinson, you have a gem on your hands!!!

Just leaving Hawkinson Kia....and Kai is probably one of the most engaging and thoughtful salesmen in history. You can tell he enjoys helping people, and does a wonderful job. If you happen to stop by, know that this entire staff is amazing!

Josh is Awesome. If your in need of a Vehicle go in and ask for him.

Mary smith was very professional and knowledgeable and patience.

Mary did a great job 👏 she help me get my wife a 2021 Kia I am so thankful for her she’s the best ‼️

I like the customer service here the managers are very professional and helpful. They will work with you too make sure you are happy customers. I will recommend this dealer to my family and friends.