user
Hawkinson Nissan
5513 Miller Cir Dr, Matteson, IL 60443, United States
Appearance
Hawkinson Nissan
Comments
An
Review №1

What a Great experience at Hawkinson Nissan today! I called the service department panicked because my 2019 Armada wouldn’t start twice. I spoke with COREY in the service area. The service area was busy but Corey was patient with me and a great/compassionate listener. He agreed to take a look at my truck if I was patient enough to wait until he was available. Not only did Corey take care of me but he was able to find the problem and get me in and out quickly! Corey was knowledgeable, friendly and provided me excellent Customer Service! I have to say that I’d recommend and hire Corey without a second thought. He’s the real deal!! I’ve been in retail management for 20 years and Customer Service is embedded in me…This Nissan Dealer exemplifies what Great Customer Service looks like! It represents a dealership that I’d like to spend my money with! The entire team was Nice!! Do nice that I thought twice about upgrading to the 2022 Armada! Even while sitting in the showroom waiting, nothing but pleasantness!! I Love Nissan vehicles so Thank You Hawkinson Nissan and I will be to see you for my next Nissan purchase. Please Thank Corey again for me!

Ju
Review №2

On 10/18/2021 I brought my 2019 Nissan Sentra in for an oil change and RECALL repairs. Since the work was going to take time, I requested transportation to my brothers house in Chicago Heights. I was driven there by the nicest older gentleman, who made the ride quite enjoyable. He drove me back to the dealership when the work was completed too. The work was completed and my car was washed and ready to go.The next day I started thinking if the car was going to make it outdoors all winter. I called and asked if the antifreeze was good to -20 degrees? Jason answered that the antifreeze was good for -20 degrees. Next, I asked if wiper solvent had been added to the water that pumps out, when I push the button and run the wipers. (I was worried because I had forgotten to request it.) And yes, Jason did it. I was good to go for the winter. THANK YOU - THANK YOU - THANK YOU !!

De
Review №3

Hello, very frustrating for me when I had to Bring my 2019 Nissan rogue back to the dealership thinking it was the starter once they checked it it was the battery I have full coverage I didn’t understand how I had to pay for a battery almost $355 yes I was very upset even teary-eyed because I couldn’t understand how I am a owner of a truck I purchased just for months ago I had spoken with multiple different people at the car dealer even the person that sold me the vehicle ( Andre Goss ) whim Then in return help me to speak with his general sales manager ( John Murphy ) he did take the time to explain to me what was going on with the vehicle headed diagnosed and came back to let me know that it was indeed the battery I was very frustrated trying to figure out how and why I should have to pay for a battery after listening to him over and over again because he took his time to explain to me the problems and why I would have to purchase that bettering I felt a little better knowing no matter how upset I was he was willing to sit here and constantly explain the situation to me over and over again for that I am so thankful and he even went in and covered it and I just paid for the diagnosis I am very grateful and bless, not only that I have purchased my vehicle from Nissan but this is where I’ll be shopping for all my vehicles to come, thank youMrs.Dewanda Rodgers

Da
Review №4

This is my 3rd car from Hawkinson Nissan, I love the energy of everyone. I really want to thank Brandon Key for all his help & keeping calm through the process. He is a great person to have to help you with what you need. I also want to give a huge shout out to John Murphy on making sure i was able to get the best financing possible to help me get my new car. Thank you guys you are the best.

Va
Review №5

Jacob was an awesome salesman very knowledgeable about the job and about the Nissan Pathfinder that was sold to me, but the dealership didn’t honor the sales price. I hope they get it right next time. Great job Jacob you did an awesome job!!

ke
Review №6

Thanks all who help me to get this big baby right lol !!! Edwards Brown since you made that to me I got tip my hat to you & the young men that’s in the back ground for really making it happen but I gotta Praise the LORD 4 it ALL GOD Definitely Order steps those who doesn’t believe I am a living witness that he get the Glory 💃🏾💃🏾💃🏾💃🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾 WON’T HE DO I T

B
Review №7

I just purchased a Nissan Rogue this past Friday. My salesman Damien was simply AMAZING throughout the entire process. I came in the day after my car had been totaled and was completely stressed about having to go through a car purchase, but his patience with me and customer service was out of this world. He made me feel completely comfortable and kept me in the loop the entire time. I was extremely indecisive, but never once did I feel any annoyance from Damien. He remained encouraging, professional and extremely accommodating. He truly made me feel as though I was valued and appreciated as a customer. This is my first Nissan vehicle, but Damien has definitely made a long time customer out of me. Thank you, thank you, thank you Damien for a great experience. Also huge thank you to the Finance manager who also was very helpful with making the finance process quick and easy.

Ga
Review №8

Great customer service soon as I walked in the door, I was greeted. Damien Short was my sales rep and the process of buying was explained step by step. I was hesitant but his reassurance made my buying experience that much better. Damien Short is the best.

Ma
Review №9

I had an excellent experience. Things went very smoothly. They answered all of my questions and were eager to address any of my concerns.

An
Review №10

After visiting three other dealers we returned here due to the atmosphere and no sales pressure. Big showroom and lots of ventilation and just a good group of people. Kai in finance was knowledgeable and tried his best to add good money makers for his shop. Jacob Flores especially is a great representative of the brand and the dealership. Overall pleasant experience.

Ro
Review №11

Relatively painless. Staff was helpful, courteous, willing to negotiate, and knowledgeable. Took care of my needs and got me to the car I wanted. In and out with car in less than 2 hours. That has got to be some kind of a record. Financing explained thoroughly and all my questions answered. Will definitely deal with Hawkinson again. This is the third time that I have gotten my vehicle from Hawkinson. The first time was fine, the second time was a real nightmare but the third time was the charm. really a pleasure to work with.

Ja
Review №12

These people are ripping people off. I purchased a pre-owned infinity from these people and two week later the car started smoking, I returned the vehicle and they stated the vehicle was fine and I should drive it . The motor went completely out and they never wanted to fix it .I paid 35k for this vehicle. Now they put a used motor in the car and it’s still knocking .also they used my extended warranty that I paid for, that was an extra 4K and didn’t even tell me they was using it 🤦🏾‍♂️DO NOT BUY A CAR FROM HERE, THEY ARE TERRIBLE, TERRIBLE, GO SOMEWHERE ELSE

re
Review №13

Went looking for a used car with a certain amount I would want for my trade in and what my monthly payment would be & they all made it happen fast and easy! No haggling or hidden fees. The whole team is great from the moment you walk in the door. The place is nice and clean and they always have a large variety of the car you’re looking for. 10/10 would recommend buying a car from this location! I missed all the workers the second I left :)

La
Review №14

I want to really thank these 2 gentlemen along with the other staff! John Murphy and Lucky Kimble were really great at assisting me with my purchase. This is my 2nd car and I strongly recommended that if your looking to purchase a car ! These are the guys for the job. They were very patient and explained everything throughout the whole time . If you’re looking to purchase a new or used vehicle.... These are your guys!

Ad
Review №15

Just bought a used car from them and the experience was really good. Brandon (sales) and Ben (financing) were great. Also sold them my wife’s car without another purchase and got a much better return than other quotes we had. Going to buy another one from them in the future. Highly recommended

De
Review №16

Ben in the Service department is the best. He Goes above and beyond to please the customer. He will be the reason that I go back to Hawk Nissan. I have not seen customer service like that in a very very long time.

Te
Review №17

The quality of the work has always been outstanding...we have always serviced with the dealer.There has to be a certain trust when you are caring for such a major investment.Our vehicle is now 10 years old and doing great.

Fr
Review №18

I’ve shopped with HAWKINSON Nissan for years. I came by in March 2021 after COVID and got a Lincoln MKZ. My salesperson Jessica was responsive and professional. I had such a great experience with her I sent my bestie to her for her new car a month later! Yea …that was a $100 referral bonus!!!! I will definitely see Jessica for my next purchase! But it doesn’t end there. I had some performance issues with my car. The owner Bob Hawkinson called me multiple times while on vacation to make the situation right. Wow! Talk about amazing customer service!!! He called his general manager Greg while on the phone with me and got the ball rolling on repairs. My car is like new again!!! Thank you Bob, Greg and Jessica!!!! You are truly AllStars!

De
Review №19

The service was great. Ali Onayo did not give up until I got the price/payments that I was comfortable with. The test drive experience was great He made sure everything was right. He went over with me certain features about my car with me. I cant say enough. He was awesome & I look forward to stopping in and saying hi when I come in for service.

Er
Review №20

Were decent when buying a car when mine got totalled, but now they are getting pushy once I have paid off my current vehicle. I was scheduled a priority test drive for an unknown car when I had 2 job interviews already scheduled.

Vi
Review №21

Once again, an amazing purchasing experience with Melissa! She make the process so easy! Completely satisfied! Thank you Melissa for your help and professionalism! I am referring two more people to you this week!

To
Review №22

Brought my car in for service the other day. Keith made sure I got taken care of, so happy I purchased my car with him! Six months later and I still love the car I purchased here!

Br
Review №23

So happy with my new Infinity qx60!!! 💗Hawkinson Nissan was great! We worked with Damien! He was friendly with out being too pushy! He listened to my needs and wants. My heart was set on this car. He worked quick and everything couldn’t have went any smoother! I will definitely be going back if we ever need another vehicle! And if you are in the market for a new vehicle I suggest going to hawkinson Nissan and asking for Damien! 👌🏻

Do
Review №24

The Service Manager, Damien Gibb at the Nissan is absolutely amazing. I’ve never had such a positive customer experience at a dealership. He is focused on getting it done right for the customer and worked with me to find solutions for the issues with my Z. This guy is the real deal so if you want someone that will give quality customer service and can trust look no further!

Li
Review №25

I had an amazing experience! My boyfriend and I recommend going to Hawkinson Nissan if you are trying to purchase a new/used car. Damien-Sales Consultant, Adrian-Sales Consultant, and John-Business Director were not only able to help me purchase my first car today, but they were also personable throughout the whole experience. Through these hard times it’s easier to point out the bad than the good. But today I want these three young men to be recognized for their hard work and positive attitude. Again, thank you so much!!

Pr
Review №26

I just want to give a big shout out to Melissa Lopez and the whole Hockenson team! This is my second purchase from her! Every time I come they hook a girl up! Thank you Greg for helping me out with the insurance! I am living in a beautiful 2019 Nissan Sentra! Love you guys!!

Ti
Review №27

It was definitely better than my last visit. I had the same person who had taken care of me with my last appointment help me again. He did much better this time. He let me know how long and how much my work would take and how much it would cost. He answered questions that I had and offered me the free car wash.

Je
Review №28

I had a fun experience of picking out my car. Cesar was really great and super patient. Him and his team member answer any questions that you want to know and have plenty of information about the car you are looking to purchase. I’m happy with my Jeep that I purchased. Definitely coming back when I need to purchase a new car and recommend family and friends to go here

Je
Review №29

Damien short was the greatest salesman I have ever dealt with! He made my first car buying experience great. Was so kind, transparent and honest. Thank you so much Damien! I will be referring all my friends and family to see him for their car buying needs.

je
Review №30

Wanted to say thank you to Hawkinson Nissan, it was a long day but worth it. We brought our son in to make his big first adult purchase, a 2017 Chevy Cruze. Thank you to our salmeman Andre and John Murphy sales manager for all of your help to make it happen. We had a great experience and will be back again for further purchases!!

Je
Review №31

I just came in for your standard oil change and tire rotation. Everyone was super friendly when I drove into the garage doors. The gentleman who helped me with my service I unfortunately do not remember his name, but he was the kindest person I think I’ve ever met. I’ve never been to a dealership I have absolutely loved until I walked into this one. I would like to think Nissan and all the workers at the specific location for never pressuring and or hassling. I cannot wait to come back for my next service, because everything is just that pleasant.

An
Review №32

I was actually dreading replacing one of our cars. I do not like dealing with used care salesmen. But Dylan Cline was an absolute pleasure to work with. He was honest, courteous, knowledgeable and professional. He was not a salesman but a great Sales Consultant. What a pleasant surprise! And I got a great deal to boot!! The Business Manager, Michael Beckett, was also great to deal with. Although he was swamped with paperwork from several sales, he took his time and answered all of our questions. Another great professional! Hawkinson Nissan has renewed my faith in car dealerships. Thank You!

Fe
Review №33

My experience with Hawkinson Nissan was exceptional. I received a warm welcome from the moment I walked in. Cesar Lopez is very knowledgeable and went above and beyond to make the experience of buying the right car for my daughter a good one and one thats less stressful. Cesar is fun, energetic, and will go above and beyond to get you the right car at the best price point. Thanks Cesar.

Ai
Review №34

My experience was great. If you are in need of a vehicle ask for Damien Short. He is very professional and knowledgeable about the vehicles and he made our experience very easy. Damien made sure all of our questions were answered and was able to follow up and follow through. I recommend that you go and see Damien Short for your next vehicle purchase.Kenisha

La
Review №35

My experience at Hawkinson Nissan was amazing. Mary Smith was very patient with us as we test drive different cars. Josh Breen made us getting approved a very easy process and BJ in the finance office was great too. Thank you for the wonderful experience

Do
Review №36

To my Nissan family you made everything look so easy unbelievable. I am so great-full for my third chance with Nissan welcome back Doris Spencer a job well done. Cesar Lopes sales professional, John Murphy general sales manager, Michael Beckett business manger great teamwork you all made it happen down to the Simonize. Cesar Lopez sales professional thank you for your excellent skills.you have a great team no doubt about it. Yes I can go on I can’t stop down to the customer service wow. 10 ⭐️ for my Nissan team !!! 😊Spence.

De
Review №37

I would like to thank Salesman Cesar Lopez & John Klecka 4 helping me Purchase my Car they took their time To make sure I was happy I love my Nissan

Ad
Review №38

The best experience here, hands down, was our salesman Keith Supler. He should change his last name to Super because thats how I would describe my whole experience there because of him.

Cy
Review №39

I had been searching for a car for 2 weeks when I finally found the right one at Hawkinson Nissan. I was able to get an amazing deal on my car. Keith was has down the best salesman I had met, he was very knowledgeable and very personable. Keith was able to get me the prefect deal for me. I would highly recommend coming into this dealership and seeing Keith!!!!

Va
Review №40

I have serviced my car at this dealership and feel confident in the service

Ka
Review №41

Melissa was a huge help when trading in my car I definitely recommend coming to talk to her she will get your situated and in a brand new car will definitely be coming back for all my car purchases!! Saved me money and get a good quote on insurance haha!!

Ru
Review №42

My experience with Hawkinson Nissan was out of the world today evening. The sales consultant named Cesar Lopez was helping me. He was very knowledgeable and answered all my questions. I would highly recommend Hawkinson Nissan and specially Cesar Lopez to anybody looking to purchase a New or Used car.

Fa
Review №43

All I can say is Melissa is amazing, she’s hard working and was dedicated to getting me the the best deal and also got me a terrific car for my daughter, I love her level of customer care and I will continue to call her when I need a new vehicle in the future!

Ch
Review №44

Jacob Flores was the best car representative I have dealt with in all my years or car hunting. He was responsive, friendly, and personable. The entire team made me feel welcomed and at ease with my purchase. I will shop there again for my future purchases.

Je
Review №45

I recently had the best experience at Hawkinson Nissan with Ed Brown. He made what usually is a stressful experience into a great one. He is so personable, understanding and honest. It felt like car shopping with a friend. He went above and beyond in every way. He was so accommodating of my schedule and made sure to keep me updated every step of the way. I am so impressed with the staff at Hawkinson Nissan, and this also includes John Murphy. He was so attentive and made sure I left with the best possible deal. I highly recommend Hawkinson Nissan and specifically Ed Brown!

Ah
Review №46

I traded my car in and the service was impeccable like no other from Ceasar and Jon. Josh was awesome, because after purchasing my vehicle the next day I observed it was a crack in my windshield. The crack was there prior to me purchasing the vehicle but technically thats cosmetics so they didnt have to help get my windshield repaired.Josh approved for my windshield to be completely replaced, how phenomenal😃. Definitely recommending all my friends and family. That one small deed of kindness bought them a customer for life🥰

no
Review №47

Mechanics did a great job. The issue was with the service underwriters. Never called me snd said they did - that’s easy enough to prove with cell phones.

Ri
Review №48

Brandon key help me to bought mi dream car Nissan Armada 2021 thank you brandon you are # 1 seller

DO
Review №49

Great customer service, I had no plans in leaving with me a new car. However, Damien Short, Benjamin Mueller made sure I walked away with my 2018 infinity. Thank you guys !If anyone needs help with getting a new car I strongly advise you to, visit the location and ask for Damien Short.

Jo
Review №50

Hawkinson Nissan was a great dealership to work with. We drove from a ways away and had a specific car in mind we wanted to purchase. They held the car until we arrived, were very professional and honest throughout the purchasing process, and all staff at the dealership we interacted with were friendly and personable. If decide to look at this dealership, would highly recommend working with Ed Brown and John Murphy as they were terrific to work with.

Pa
Review №51

Hawkinson Nissan has one of the best customer service departments in Illinois!

Ho
Review №52

Great car buying experience. Jacob Flores was very knowledgeable and took really good care of me. The sales manager John Murphy, was straight and detail. And he understood that I liked round numbers (inside joke). Ill be referring them to any thats looking to get a new car.

Te
Review №53

Everyone was very pleasant and friendly as always. The wait time for my vehicle was not long. Great service overall.

Ve
Review №54

The service advisor was very courteous and helpful.

Ja
Review №55

I am always greeted with kindness at Hawkinson Nissan and very pleased with their service

Br
Review №56

My buying experience here was very good. Damien Short was my sales consultant and he was very helpful and made sure to answer all my questions. Thank you for helping me find a new car!

Ja
Review №57

Damien Short and Ben Mueller were awesome to work with. Michael Beckett was very efficient and explained everything.

St
Review №58

Melissa did an exceptional job of trading in my Nissan Kicks for a Nissan Altima SL. Been shopping with Melissa and Hawkinson Nissan for years because of the A+ effort and execution they put in. She also helped my mother purchase a brand new Rogue as well in the same week!

Th
Review №59

I just bought a car yesterday. I must say that Keith Supler is a world class salesman. Super relatable and incredibly kind-hearted. Could not have asked for a better sales experience.

To
Review №60

Lucky is the best. He did everything in his power to get me walking out with a car and he did as he assured me he would. The financial guy was awesome also, LUCKY NEED TO BE IN THAT FIRST DESK NOT THE SECOND ONE.

Jo
Review №61

Melissa Melanson. She was our sales person and because of her...we will be buying from here again! They treated me and my wife like long time friends. Did not try to sell me something I did not want. Every employee we interacted with was courteous and fun. They ran over due to computer issues and my wife hadnt ate yet, next thing you know..Melissa is bringing her a plate of home cooked fried chicken, green beans, and mac n cheese WITH hot sauce on the side. Listening to another employee in a Bears Mack Jersey critique the mac n cheese was even funnier yet. The entire crew puts off a positive vibe, right down to the music playing inside. Our finance guy BJ Lancaster actually HEARD our concerns and did anything in his power to address them. Even the guy at the parts counter gave us a GREAT deal on all-weather floor mats. Communication is open and a priority to them, from the FIRST time I clicked on their website till today, the day after, thanking us and asking if we are happy.... those things mean a lot.My 2011 Nissan Maxima SV IS🔥🔥🔥.Felt like I was driving Home a black on black RARI.. and nobody could tell me different.You think you have bad credit and cannot get financed... or nobody can get you into a nice vehicle that you pick... this Nissan/Kia dealership DEFINITELY deserves your call. Not only did they get it done.. but also into my specified payment amount window.EVERYBODY RIDIN TODAY! Their words not mine.Thanks again to Melissa Melanson, BJ Lancaster and the entire crew at Hawkinson. We will be seeing you again!

Le
Review №62

MELISSA was our salesperson. She is amazing! Melissa is professional, personable, and incredibly knowledgeable about the Nissan brand. Melissa ensured we got everything we wanted and that all aspects of our sale went smoothly. We hope when you go to Hawkinson Nissan, you request MELISSA. You will not be disappointed!

Ma
Review №63

Customer service was rapid and all involved parties were pleasant, professional and helpful.

Ry
Review №64

Great service, they were quick to help me out and didn’t play around with their advertised prices. Got me in and out in a new car I love with the best possible price and financing!

Mi
Review №65

I did not like that more than 5 different people contacted me to do the process. But I really like the service of the last person who contacted me, Cesar Lopez. He was very clear, attentive, professional and efficient. He basically did everything for me and I took my jeep to my house in less than 5 hours since our first conversation!

Ga
Review №66

I typically hate dealerships because of previous experiences but with Hawkinson Nissan they rocked!! They are all super helpful and Jacob Flores made the whole transaction smooth.

fa
Review №67

My experience at Hawkinson Nissan is Family oriented. Everyone in all departments are exceptional wonderful and always a pleasure to return when purchasing a vehicle.

ch
Review №68

I highly recommend Hawkinson Nissan, my boyfriend has had his 2015 for three years and it is time to give it up. Thanks to Melissa and Paul they help me out with surprising him with his new 2020 Nissan Maxima. They made the process so easy over text messages by us being at work and couldn’t really talk, we got off went there within two hours we was out with the new 2020. Over messages we talked about the down payment and the monthly payment when we got there everything was accurate.Thank you so much Melissa we will be back. 5 star Dealership

Ro
Review №69

I just want to thank Melissa and Michael Lopez (newlyweds) 😊 they both took such good care of me and made my whole car buying experience something new! I always feel like dealerships are out to get you but not this one. They even bought me a CD player because my new 2021 Sentra doesnt have one! They helped me switch insurance over and everything.I appreciate all of their patientsI know Im a hardPerson to work with sometimes but they were very patient with me

Br
Review №70

Great atmosphere great sales team as well my vehicle was very clean and spotless when everything was done i would recommend any and everybody to hawkinson nissan

Ti
Review №71

Terrible!!!! Very disappoint and sales rep. Ali Onaya very unprofessional.

De
Review №72

So I purchased a 2018 Nissan Rouge just last week and I really want to thank Damien and Nick S. the sales manager the process was extremely seamless and awesome! We worked tirelessly to get me a good car with the payment I desired and I’m totally satisfied!They both were extremely patient with me because I’m super picky and we test drove quite a few cars so shout out to them and I will definitely be going back !

Ca
Review №73

Just want to give a huge shoutout to my salesman Dylan Cline for making my new car buying experience a breeze. Knowledgeable, patient and very very efficient and getting all my needs met. Dylan knew all my concerns and addressed them, putting my mind at ease. It continued to be a great experience when John Murphy helped with my trade in and new exactly how much my car was valued, helping to make my goal of purchasing my new car,. The transition to the finance department was smooth and painless, where John Klecka was informative and had my best interest in mind. Dylan, murphy, and the GM Greg, along with John made buying a car a experience that is rare, knowledgeable and honest, knowing my time was important. Kudos to Hawkinson Nissan

Je
Review №74

Horrible customer service. I wouldnt even give them 1 star. I went in for a simple oil change. I had an appt for 11:30 in which I arrived on time. An hour and a half later I noticed my vehicle sitting outside and not 1 person there seemed to know why and where my paperwork was. I asked the service cashiers who acted like I didnt exist then I asked another guy named Corey who said it takes a few minutes to get the paperwork, another 20 minutes go by and I still standing there now totally aggravated again I asked and Corey decided to go into the service dept not to see where my paperwork was but rather to get away from me and again the service cashiers looked everywhere but at me. Finally one of them decided to asked the service dept where my invoice was only to find out that no one knew because the service advisor decided to go to lunch and not inform anyone. So needless to say 2 hours for an oil change and the incompetent staff was enough for me. Customer service should be their priority but not here. There wasnt 1 person who took it upon themselves to find out what the hold up was. It took me raising my voice and being rude for me to get things done.

De
Review №75

Hawkinson provided the best customer experience I have encountered at a dealership. 100% recommend. The treatment we received was exceptional and our vehicle is beautiful!!

Ge
Review №76

Good job! It helped me to understand my car better.

CJ
Review №77

If it’s your first time buying a car or into buying another car, I would advise you to come here. I’m highly satisfied with the service & the help I received buying my first car. A guy that works here that goes by the name “Lucky” is the best! Ask for him and he’ll take care of you. I’m pretty sure everyone that works here is great. They’ll put you in a car that fits your exact needs. I brought my car last month & took my cousin today to get a car & he left with all smiles. Lucky was able to help him as well. The whole experience is great. 10/10 👍🏽

Ju
Review №78

As I read through the reviews they all seem to be about buying a new car. Thats always exciting and when you find the right dealership and salespeople it makes it most satisfying.But what about afterward when service is so important? Well heres where Hawkinson Nissan shines. My experience with the Service Manager, Sharon Holliday was exceptional. I can say that after working with another dealership closer to my home. I will continue to drive 40 min. to go to the best service manager Ive dealt with in many years. She was professional and made me a priority when dealing with my extended warrantee. The previous dealership could not begin to acquire what I was entitled to after paying for this expensive insurance. She acquired the parts, serviced my car within a week and spoke to me as she would an old friend. Kudos to Hawkinson for recognizing and hiring a woman in this position. How refreshing.

Os
Review №79

Working with Keith.... Just painless! Takes me longer to order a big Mac than it was buying a car from him. Pricing was great and theit inventory is superb! Recommended buying from them!!

Ve
Review №80

Lucky was excellent! Customer service, patience, and knowledge was on point! Would highly recommend to everyone. He explained everything in detail, answered all questions, and matched us with the perfect vehicle. Absolutely love him! Thank you for everything. Will be sending my family back to do business with you.

Da
Review №81

From the first moments exploring their website, there was something DIFFERENT about this dealership. The site was clear. Filtering the inventory was fast and easy. And because they partnered with AutoFi, I was able to SEE all the numbers involved in a potential financing agreement (including taxes and fees) within a few minutes of finding a car I liked! I VERY NEARLY clicked to buy a car from them right then and there! I only hesitated because I wanted to put my hands on the car first.So, the next morning, I received a call from Nicole, in the business office. She was very pleasant, and gave me a great feeling about this place. I shuffled my schedule just to come in that same day.I met Andre, and was immediately put at ease by his friendly, cool demeanor. I was able to test drive the vehicle alone, which not everyone is willing to do. I realized I was going to be buying a car by the time I returned to the dealership.There is no need to haggle here. Their prices are very fair, and when a fluke data entry hiccup occured between what I had priced out online the night before and what was physically on the lot, Andre and his manager honored the online price with no hesitation.I am writing this review from Andres desk, as I await their staff to finish shining up my beautiful new car!I highly recommend this dealership!

An
Review №82

I went in on Monday and Edward Brown at Hawkinson Nissan did a wonderful job explaining to me everything I needed to know about the vehicle .

Yv
Review №83

I just want to say Thank you to Michael Lopez. From the moment I pulled in he was right there to walk me thru the process and make me feel extremely comfortable with my purchase! Very considerate!

Ex
Review №84

Came in brought a 2017 Cadillac XT5...tremendous service and customer appreciation, the warranty was cheap and will be sufficient I mean all in all it was a fantastic and tremendous experience and I will DEFINITELY RECOMMEND any and everyone I know to go there and purchase or lease all their vehiclesCLASS ACT

Am
Review №85

I just bought my 2nd vehicle from Hawkinson Nissan and I could not be happier!!!! The minute I knew I was ready for another vehicle, I knew exactly where to go!! They make the whole experience so wonderful!! They are all so helpful and friendly!! I will never go anywhere else!!! I walked right in and asked for Cesar Lopez because 3 years later I knew he was someone who would listen and get me everything thing I wanted!!! Thank you Cesar!!! John Murphy and Michael Beckett you were both amazing!!!These 3 guys had my back 100% and I could not be more grateful!!!

A
Review №86

The Most Unprofessional place to get a car from!

J
Review №87

Great customer service and experience

At
Review №88

Caesar was AMAZING! He got me exactly what I wanted and he was able to work with finance to get the price point that I needed as well. It was very smooth from start to finish! I purchased my last car, a Kia, at Hawkinson and I’m always treated like family.

Ka
Review №89

I am a returning customer...very happy with the Sales Team and Service! Buying a car can be a very stressful time, however the Hawkinson team does their very best to make it an easy one!

Ra
Review №90

This is my 3rd visit with Hawkinson Nissan and they have showed themselves approved each and every time. I just recieved excellent service from Lucky Kimble, John Murphy and Corey from service. Im very big on excellent customer service and when I tell you they just blessed me with that and more. When you really want to be treated with love and support come see Lucky and John at Hawkinson Nissan, you wont be disappointed. They are the truth

ke
Review №91

Cesar Lopez I just love him😍 he was the best he made sure I got everything I needed and more . I’m bless I got to have him as a salesman because he did everything he could for me and I walk out a very happy and satisfied customer 🤞🏽😘 - Thank You Cesar❤️ If you looking for a car 🚗 make sure you stop by Hawking Nissan and talk to Cesar . He will make sure you leave with something you love 👍😘

Ja
Review №92

The experience was great and I was able to get a great vehicle by sales Keith and Mike. I appreciate that I was out the door in a reasonable time. I would definitely come back to Hawkinson Nissan. A great friendly environment to get a vehicle.

QP
Review №93

I’m so happy about my new wheels, they know how bad I needed it and worked every second with me. BRANDON K. was Awesome sauce, no doubt and John K. is The MAN!

Ju
Review №94

I finally made the purchase of my dream car yesterday (Jeep Wrangler) and I couldn’t have done it without the help of the great team at Hawkinson Nissan. The process was very long and tiring but the workers there made the experience bearable. Shoutout to Alex for being a great sales person and helping translate for my parents!

Co
Review №95

Please read if you value your time and money!! I would give a 0 star if it was an option. Spent 2hrs negotiating and while we were just about to come to terms another salesman sold our car! Would of made a deal sooner but they tried offering me $500 for my trade in when carmax offered $5000! And no this was not an error because when we said no way then they tried offering $4500. Also watch out they try to offer you some interior/exterior warranty for $2500 and then when you say you do not want they drop down to $1500. Also they add anti-theft for $399. All in all it was a horrible experience and this is the exact situation that give used salesman bad reps. Should of walked away when the salesman came up to us wearing ripped jeans and a sports jersey!

Ki
Review №96

I loved this dealership when I bought the car. However onthis visit I was very displeased. I had driven my car a couple of days with the issue. I paid 135.00 to find out what was wrong. Attempting to leave and car stalled. Service person says he doesnt know what to tell me to do. So hurt and disappointed

Ma
Review №97

Great dealership thanks Melissa and Paul also John for helping me get the car I want it, which was the 2020 Nissan maxima had no problems. Everything we spoke about over the phone was the same in person. Other dealerships gave me problems besides these guys love everything about them and looking forward to do more business in the future.

St
Review №98

Fantastic place! Great people! Its a really great place to get a car, theyre people you can trust. David M. helped me out, and was great.

Va
Review №99

Complementary oil change & inspection was very thorough.

mo
Review №100

Very thorough in explaining what the problem with your / my vehicle could be having and is having and the possible remedies.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:5513 Miller Cir Dr, Matteson, IL 60443, United States
  • Site:https://hawkinsonnissan.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 708-518-3584
Categories
  • Nissan dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations