We could have purchased the parts they charged us for at AutoZone for $64.00, this place charged us $200-and this was before labor! They called us after finding an issue that another garage had no problem with adjusting. We let them know that we would come back to have this work done and suddenly it was going to take several more days to wait for an extra part to come in. We strongly believe that they charged us for what they broke, and essentially were now forcing us to pay to repair. They added this repair to our bill under another category and inflated their labor and parts costs to compensate. We went in for an estimated $200 job and were charged more than $400 when we walked in to pay. Dishonest and expensive! Will never go back. Stick to Wittlins, even if you have to wait for an appointment!

Rude on the phone! Refuse to change oil on my car because wanted to use my own oil. Was not even going to ask them to discount for using my own oil. I run fully synthetic Amsoil in my car.

Wanted to charge me $130 to run a diagnostic for an engine light.. really?

In the age of cars that act more like airplanes, it is nice to have a shop that has the knowledge and talent to fix my Renault. Great talent with import cars. Clean waiting area and very friendly staff. Have not had this kind of service since I left France. Viva la Falls Auto Tech!!!!

I was beyond relieved when I found Falls Auto Tech a few years back. Chuck and Bruce are honest, informative, and consistently reliable. Both take a sincere interest in thoroughly investigating and explaining what repairs are needed and have several models in the waiting room, where they are always happy to give a personalized lesson if you are unfamiliar with the repair or part being discussed. They really seem to enjoy helping you to become a better informed customer. Appointments are generally available within 24 hours, and, in almost 4 years, my car has always been ready at or before the projected return time. They also have great online access, enabling you to quickly pull up your cars entire maintenance history. Best of all, they are competitively priced, and they are willing to give honest information about which repairs are essential and which can safely be put off. As a female client, Ive definitely run into mechanics that seemed to be patronizing me, or trying to upsell me on unnecessary repairs. That has never been the case at Falls Auto Tech. I would not hesitate to recommend them to other women who may have run into trouble elsewhere. In my experience, its not that easy to find a mechanic with their level of professionalism and integrity. I really hope these guys never retire. Possibly my favorite mechanic ever! Highly recommended.

Excellent customer service. I went in for an emissions test and the gentleman behind the counter came over and sat with me in the customer waiting area and kept me company while my car was being inspected. He also gave me some advice on maintenance and upkeep for my car in the future to keep it running smoothly. Very quick and efficient I would highly recommend Falls Auto Tech!

I love these people. We have been taking our cars here for about 3 years now. They are extremely knowledgeable. Chuck and Bruce always take the time to explain everything in detail to you so that theres never any question about what needs to be done, whats been done, or whats about to be done to your car. I find their honesty refreshing and very valuable, they once even advised us against some very costly repairs on a vehicle which meant loss of revenue for them. It however turned out to to be correct advice. My cars run great. I find there customer service and the quality of their service to be stellar. We always have Zach work on our cars. Zack seems to know his stuff really well and all of his recommendations have been spot-on. I sent everybody I know that needs anything done to these folks I am tickled pink to a found such a great auto shop so close to my home.

Falls Auto Tech was the third place i took my Toyota to, for an estimate and diagnosis. The professional and honest staff there told me exactly what was needed, showed me diagrams of same, and gave me a cost estimate. All within about an hour. Their estimate was about one third of two others Id received, and Falls Auto Tech did not recommend or tell me i had to replace other parts.The repair job was done on time, and almost to the penny of the estimate. i cannot express enough the appreciation i have for Falls Auto Tech. I was treated fairly and honestly.

Falls Auto Tech is THE place to take your car if you want top-tier service at prices competitive with--or below--other garages. The owners, Bruce and Chuck, are extremely knowledgeable about all models, have all the latest diagnostic equipment, and have invested to have their mechanics trained in the latest procedures. And theyre friendly to boot!

One of the few mechanic shops that can out perform dealerships. Friendly yet informative staff, clean, well run operation. They have invested in training and equipment to assure problems are properly diagnosed and repaired. Pricing is consistent with industry.

The free loaner car keeps me coming back to Falls Auto Tech - and the competent service always lets me know Ive made the right decision to go there. They have the latest diagnostic equipment and have always been able to diagnose the problem with my car and fix it within the time appointed. Their prices are competitive, and the convenience of being able to drop my car off and still go to work makes me able to recommend Falls Auto Tech to anyone needing service.

I have used this firm for many years and have recommended them to friends. They are the most technologically current repair facility in the area. They never recommend repairs that are not necessary, and even tell the customer that a problem is developing, and that they will keep an eye on during future visits. They even found a problem that the Toyota dealership was unable to solve.They are price competitive, but by far the best and most honest shop around.

I have taken American cars and SUVs, corporate service vehicles, European manufactured vehicles and currently a Subaru to Falls Auto Tech. They have remained on the cutting edge of automotive technology. They always explain every repair and the any available options. They use only the best aftermarket parts and if not up to their standard will go with the OEM part. It may cost a bit more but still less than the dealerships. I have found them to be most professional. They are in my opinion one of the top after market automotive service sources in Menomonee Falls.

Great customer service! Stayed after hours to accommodate my late arrival. Will definitely go back.

My husband and I have had nothing but great experiences with Falls Auto Tech. They are helpful courteous and explain everything they are doing before they do it. We have been her for simple things like new tires and oil changes, to diagnosing problems with our vehicles. Bruce is great and will take good care of you. He knows a lot about his trade.

They fixed my car right before labor day weekend. Very professional work. They fixed my starting problem and rattling noise. And also inspected my car to see if my car was safe can drive cross country for my work. Reasonable price and will come back! This soldier approves!

They have always been very fair and timely with repairs. I love that they have loaner cars.

I bought my first car a year ago a 1996 Honda Accord. When I had a problem with my transmission an auto garage down the road said I needed $2,000+ worth of work. My parents told me to go to Falls Auto tech to get another a opinion. Chuck called me and told me it only needed a $125 part and an oil change. He took me out in the shop and him and a technician showed me exactly what was wrong and why the other place thought the entire transmission had to be replaced. They saved me almost $2,000 which I didnt have. Thanks guys!

Verry up to date on all cars being serviced they tell you stuff before they do it and explain it fully have the most up-to-date equipment

Excellent and fast emission test. Nice people

Great service and even had a free loaner while mine was being fixed

Had emissions tested only. Man was very nice.

Told me it would cost a fortune to fix an emission leak to pass the emissions test. Went elsewhere to get a 2nd opinion, found no leak and passes the test.

Super helpful, very quick, did a good job overall

These gentlemen know their stuff!!! A bit pricey, but remember, you get what you pay for!

If you have a complex electrical issue no one else can figure out, maybe consider coming here. but, I wouldnt.I completed my emissions test at Oil Express, and I failed the catalytic Converter test. they handed me the printout and said get a new O2 sensor; however, they didnt specify which O2 sensor was needed, and I didnt ask for further information about the sensor. They referred me to Fall Auto Tech. I dropped my car off at Fall Auto Tech at 9am on a weekday, Falls Auto Tech explained where the loaner car was parked, gave me the key to the loaner car, and asked for my signature on a piece of paper, which I thought an agreement for borrowing the loaner. Falls auto Tech called at 11:30am, saying that my rear 02 sensor needs replacement, costing $415. As my car is not worth that much, I brought their loaner back to pick up my car/pay them for diagnostic, which I then realized cost $115. I asked them why they did not tell me the test was going to cost $115 before I left that morning, to which they replied: the price was printed on the piece of paper we gave you. They explained that they had done in-depth diagnostic testing to know that it wasnt simply a case of the O2 sensor needing replacement, but that the heated circuit INTEGRATED WITHIN the O2 sensor which was broken. But regardless of the specific cause, a new rear O2 sensor will fix the problem.Complaint #1: conveniently omitting verbal discussion of priceI am at fault for not reading the paper I signed, but Falls Auto Tech is also at fault for not verbally discussing the price and making sure I was ok with it. when they asked for my signature, it was right after they told me about the loaner car, and after they handed me the keys. They never said anything about the test costing $115. I thought the signature was me agreeing to driving the loaner! The way they conducted the conversation/transaction in the morning was misleading and convenient negligence in my opinion.Complaint #2: completing more work than necessary in order to charge the customer moreIf I knew the diagnostic test was going to cost $115, I would have taken my car instead to my usual repair guys, whom I talked with at length after my experience at Falls Auto Tech. After my usual repair guys learned what diagnostics Falls Auto Tech completed, my repair guys told me that they would have charged $20.95 for diagnostics, which would have been SUFFICIENT, and told me that a simple engine light test for example, would let them know with reasonable certainty that the rear O2 sensor needs replacement. In a less common case, they might conduct further testing, for which they charge $95/hour, but they probably wouldnt have done that for my car, because it simply isnt necessary for common cases.I can say that Falls Auto Tech charges more than 5 times as much as another repair place, simply for going unnecessarily over the top with diagnostic testing. Ive had to replace O2 sensors countless times, and Ive never been charged close to $115 to diagnose the problem.What I learned:1. Read everything you sign, DUH! you cant count on Falls Auto Tech to hold your hand in any way.2. Follow your gut instincts. I heard the two guys working in the office speak harshly/passive aggressively when I first walked in to drop off my car. Happy employees are usually indicate good, honest business practices. the opposite? you can guess.3. no matter how inconvenient as far as location or whatever other reason, stick to your usual repair place!

Same experience as Patrick. Emissions test failed with a leak that they wanted $200 just to diagnose but the problem was just a loose gas cap. Employees were condescending and used scare tactics to try to get more money.

Good service and very knowledgeable service manager.

Rude as hell on the phone. Dont even wanna go in

A little expensive, but great service.