Terrible customer service. They lie to you. They dont respect you. I had the cash to purchase this car. I was put to the back burner. To call back this evening. Even though they still had the vehicle. I RECOMMEND GOING ANYWHERE ELSE..ANY WHERE!

One Man-Jack Brice! See him today. To say he goes above and beyond is an understatement! I have dealt with a lot of great sales people at many dealerships and no one even compares. Incredible communication, friendly personality, mixed with a great sense of humor. I appreciate all the help he gave me and if you want someone who cares and is easy to deal with, he is your man!

We returned a 2022 Chevy Bolt EUV which we had driven for 19 days. The car was under a recall for a possible dangerous fire situation which we received during the weekend. We test drove another vehicle listed at the same starting price as the Bolt on the sales persons computer. We wanted an even swap plus paying for the 19 days of usage. Randy Marion sales manager offered 10,000 dollars less for the Bolt saying they couldnt be expected to take the loss. However, they expected us, the customer, to take the loss. They now have the Bolt and no sale. We have moved on to the next step.

Sales guy was great, used car manager was a chauvinistic and pandering. Buy a used car her if the price and vehicle is what you want, be be aware that the sales manager I dealt with is an old school. I found a vehicle here my wife wanted. Talked to sales guy who was great. My wife cleaned up her vehicle to bring it in to have trade assessed etc, at an agreed up on time. After giving her the run around they told her they couldnt give her a trade in value without me being there? Really its 2021 guys. She left. I called sales guy furious and her and sent her back to dealership where it was supposed to happen. The sales manager talked down to her and said I needed to be there in case I needed the write the check, among other items. The whole shtick of your husbands needs to be here to, and wouldnt give her the trade in value. She got in her car to leave. I called sales guy ballistic and told him we werent going to buy car from them if he couldnt give her a trade in value. They caved and they did. We negotiated final price over the phone. Then I get the whole restoral fee. I couldnt buy the without it, but they hadnt installed it yet. Yeah complete BS. Basically youve negotiated a price, but now we are going to cram down a $750 fee for something we havent installed yet, but you have to buy with the car. We still purchased the car with the cram down. It wasnt worth still looking somewhere else when they had the car there she wanted. Cavoite emptor. I assume dishonest, shady, chauvinistic, pandering comes from the top.

They treated me with respect and provided a hassle free car buying experience. Thanks Grey; Love my EUV!

Awesome dealerships ! Bought two vehicles from Curtis so far !! He is awesome. Honest and very cool to be around. Curtis is based at Chevrolet but can help wherever. They are very fair in pricing snd keep the process easy and quick !

Very friendly staff and helpful in our buying experience!

They worked very hard on getting my car,and finally got it running, no complaints

Went to buy a used car with my wife. Found a vehicle that we liked and were interested in purchasing. Had to wait till the following day for final price, and was told by the salesman that he would call us. Never received a call from them. Left three messages with the salesman and the dealership. Never received a call from anyone. Worst customer service. Would not recommend buying a car from this dealership. Went to Carmax instead. Much better customer service.

The communication can not be worse here for service. I never would get return calls to get a status if my car was done. For 3 days in a row the day ended and I heard nothing. I understand things happen and have no issue with that but no communication is not acceptable.

Without question, this dealership has provided (by a significant margin) the best service and support I have ever experienced. Kudos to Marty for being my advocate and thanks to the used car service manager for support that exceeded expectations! A rarity - a business in which their word is their bond.

Great staff of people. Prompt service

Always great service and friendly staff!

Good as their commercials claim.

Excellent customer service at the service department! Dropped our Cadillac off on our way out of town that seemed to have a few issues and they had it fixed in a very timely manner. Awesome customer service! I made the appt with Samantha, who was super nice and helpful. Robin spoke with my husband a few times and kept him up to date on the progress. Car was cleaned, oil was changed, tires were rotated, and car was back in business with all other issues. I highly recommend them! Best customer service from any other Cadillac dealer weve been to!

They have a great inventory and great network of dealerships and are always sponsoring charity events in the area. Their prices are almost guaranteed to be higher than other dealerships. If you dont mind driving to Winston or Lincolnton, you can get a better price on pretty much any domestic make. The sales and parts staff can also be a bit insulting, whether intentional or not. They just dont seem to care or follow up. The ownership and senior staff are great people there and support their community.

Ive always liked these guys. Theyve always taken care of me. Weve bought several Subaru(s) from them and service them there regularly. Good people. Randy appears to take care of his people and it shows down the line. Of course nothing is cheap at any dealership, but they keep me coming back and work with me when they can to save a few bucks here and there. Weve always done everything, including oil changes there. I feel like my cars are well known and well maintained by them and between that and the people I deal with..... Again, the reason I keep coming back.

The staff is very helpful and always upfront and honest.

Excellent service and great staff!

I would not buy from here at all. They sell you a vehicle that leaks water and has mold. They say they will help but want you to pay more out of pocket for another vehicle that has problems. Sale guy was awesome but the management doesnt care at all.

Randy Marion Cadillac blows away the competition. I shopped many stores online and visited 4 stores. I’ve bought many new cars and these guys made it easy and got right on the price right off the bat. They were very informative and there product.

Place is amazing. Went for a truck and theyre so good I ended up buying 3 Chevys for the whole fam.

Best run Commercial Truck Service dealer that I have ever encountered. Justin and Kelsey figured out what the issue(s) were and got it fixed on time and very competently.

The most amazing Subaru dealership! Ken was an amazing resource and make the lease process easy

Tyler Steinberg is a gem of a sales representative. He worked diligently looking for the pre-owned Cadillac I desired. We test drove a similar model while he explained all the special features of this luxury model. Tyler kept me informed throughout his search. Before he could locate my dream car, I found it at an out-of-State dealer on-line. Thanks to Tyler, I was much more knowledgeable of how to operate the many modern features of the 2016 Cadillac SRX. I highly recommend you request Tyler when looking for a pre-owned vehicle at Randy Marion - Mooresville. He’s a sweetheart of a guy!👍🏻👍🏻- Mark VanValkenburgCharlotte, NC

Only place to buy a car. Clean and comfortable furniture if you have to sit down.

Just bought a Subaru from Randy Marion Subaru. Amazing experience. Adam Bobish made everything do easy. He had the patience of a saint.

Awesome Pre-owned car Sales Staff

Great place to buy a new or used car. Great people, typical southern hospitallity.

Best Dealership there is! 29 years of serving clients in Mooresville as well as Fleet customers around the country! 5 stars!

Lobby has been redone, I thought it was nice before but they really stepped it up!!! I love my Subbie, and I love taking my care there where they know what they r doing. The service check in guy is awesome!! If u have a Subbie you should check it out!! I was hoping the new Ascent would be inside so we could get a good look at it while we were there but it wasnt.

Randy Marion Subaru in Mooresville is a wonderful dealership and service center. Im from out of state and I trust them with my older Forester. The service staff are very helpful. The renovations are complete so its a much more pleasant waiting area for customers.

Great dealership! The salesmanwas very nice and finance person very helpful. Great experience!

Worst experience ever. I looked at a 2016 Chevy Equinox, it had a rusted frame, smoked in and dented up. They wanted $16000 for it, would not budge on the price. The sales man was rude and a definite woman hater. If you are a woman stay clear of this place. Youll be treated like you are the dumbest thing on earth.

We went there today 4/29/2020 to purchase a vehicle. We already knew what we wanted. 3 HOURS and 30 MINUTES LATER were done. REALLY. . It’s not that busy had to WAIT for EVERYTHING

Curt Benson was the man.

Yes.. I enjoyed my purchase of my box truck I enjoyed meeting the salesperson and everyone their ..they values your business and I will definitely be back to this location if I need another company vehicle I definitely recommend doing business with them

Added fees $770 of touch of class and $799 doc fee. Sorry that is way to much for nothing. And if they say someone has to get paid to do the documents. Well that is just part of selling a car. Would you be happy paying the grocery store a service fee to buy groceries? Dont they have to pay their cashiers? And $770 for a detail? So that is nearly $1600 in free money for the dealer. No thanks wont be back ever.

Great customer service was very satisfied

Great service, very professional!!

Repair service had me in out quickly and even without an appointment they had my vehicle ready by lunch.

Great sales service and deal

Friendly and helpful

Never go there they are all about getting your money. Please so not shop for a vehicle here. You will learn the hard way if you dont they ripped my grandma off with a car she paid 45000 for they knew wasnt worth that much and got her to buy it for more than it was worth and it wasnt the car she was looking for but moved fast so she would sign. Shes very unhappy with her car. They will not give your money back. She paid cash for it and now shes stuck with the car they totally took advantage of a elderly lady

I dealt with 2 Deceitful people who dont listen and will say do anything to make a sale. Quick to tell you That they generate some outrageous amount of sales a month. I walked away. Glad i did. When you have dealt with better dealerships you will recognize bad practices. Dont waste your time or money here.

Personalized, professional service. Couldnt ask for more. Highly recommend.

Great people and service was great they treated my car like it was theres

Great place to find that next car or truck.Very professional and courteous staff.

Subaru place has no parking right now. A mess to get in and out of. Prices went up on my oil filter too.

Great place for all your vehicle needs!

Wide selection of vehicles, and nice staff.

Spent $70,000 on a Suburban. First, they gave me a 30 day temporary tag and then took over 30 days to get the MCO to me. As a result, I couldnt drive the car for almost a week. They forgot to put the headphones and remotes in the car. After 3 separate phone calls (the first one was the day after I bought the car) where they promised to send them to me, here I am almost 2 months later waiting for them. Not sure if they are liars or incompetent but I would never do business with them again. Tried to talk to the General Mgr but they fobbed me off on a Sales guy that made empty promises. I am going to Chevrolet next and then small claims if necessary.

Super all around. The staff was perfect in all aspects.

Walked up an down lot with keys looking for vehicle how pathetic

Subaru service is slow, but thorough and helpful.

Cant say enough about this dealership, we love them. Great service and great pricing

Ask for Keeley Murphy, excellent service, great deal!

Great service.. Mark knows his business, very fair

Not going back (ever).

They are not the most friendly or helpful people I have met. But theres always room for improvement!

Need to get the out the door price upfront

Pleasant customer service

Great place to to buy a car...

The guys in the parts department are just the best, always making me laugh. Keep up the good work

Always service with a smile

Quick and easy

Good people. And deals.

“Just Win, Baby.”

No waiting. Excellent customer service.

Their Service Advisors Stephenie & Robin are AMAZING!!!!

Trick you into coming in with low internet price then jack up the price with added items they installed without mentioning before you get there. Highest document fees in NC. Beware of the trickery!

Wonderful people to deal with.

Was left roaming the lot with no assistance. Bought a car elsewhere.

Friendly reps that dont pressure you. Hard to believe isnt it. You got to check them out to see if Im right.

He owns too much of our areas car dealerships and wont negotiate on his vehicles at all.

Second time buyer! Jared is the man!

Stephanie is Professional and Informative

Needed new key with program

Really nice people

Fast customer service

Very polite.

Great deals

Service department was too busy to help

Awesome place

Dropped car off for oil change and clicking sound on Nov 1 still no answers

Prompt, efficient service

Large selection

Outstanding

A dealer

Over priced