I was greeted as soon as I walked in. They did a very thorough job of explaining my new gear and associated charges that go with. Very impressed with the way they worked as a team to get me in and out as fast as possible. Love t-mobile!!!

I will definitely be back. I received excellent customer service!! The two young gentlemen that helped me with all my needs and questions.

Super great service. I caught one guys name, Desmond, I think the other might have been Cody probably wrong though. Super honest and really helped out my friend who got her phone stolen. Seemed like cool dudes.

The customer service I received was probably the best Ive ever seen in a mobile carrier store. I was helped by John and Desmond. The two of them helped me set up my service and pick out a phone that was the best for my budget. They were extremely quick at it too. I even came back the next day after they closed. After explaining to them that my moms service had to be changed that day, they actually gladly accepted me into the store to get my moms service and device set up. Now if this was all I had to day then they alone would definitely get 5 stars. I waited about a month before posting this review and unfortunately have had some issues since then. My phone calls do get dropped quite often and a lot of the time the call will go through but the other person cant hear me. I also completely lose my LTE signal quite a bit and itll go down to just H. So while this store was unbeatable for customer service, the phones service itself isnt exactly what gets promised. Definitely check this store out though for a friendly environment and a very informative visit on your next phone and service consideration.

Great experience. John was a friendly rep who made every effort to answer all my questions. I left the store knowing everything I wanted to know and was satisfied with my purchase. Id recommend this store to anyone looking for a new phone or carrier.

Great experience. Reps are knowledgeable and friendly. They helped me save money and got me a great phone!

I am so glad they have a T-Mobile here in Muncie. The customer service that I received was excellent. I personally dealt with John and he was knowledgeable, polite and entertaining. I would recommend this store. John helped me decide on my next device all within my budget.

Megan and Desmond provided outstanding in-store customer service. They were both knowledgeable, helpful, patient, and courteous. Im a very happy T-Mobile customer!

I had a wonderful experience at Muncie T-Mobile. Megan was extremely helpful and patient with all our questions even while she was training a new hire. I definitely recommend going there for great service.

T-Mobile is hands down the best cell phone store in Muncie. Friendly, knowledgeable staff and great products. Megan sold me my iPhone 7 Plus and switched me from Verizon and I could not be happier.

Wonderful atmosphere and staff makes you feel at home and at ease. Very knowledgeable and polite, would recommend! 👍👍

They were not able to fix my phone, contact tech support besides the regular tech support customers can call, tried to sell me a brand-new $1000 iPhone (the most expensive one in the store and I dont have an iPhone!) to replace my phone 15 minutes after I walked into the store before really trying to fix mine, and could not order me a new phone once I chose a less expensive one.

I herad about this store from desmond, i went in and got all the information on plans and devices I would need to switch from AT&T. Was a great experience from a knowledgeable and very friendly rep. Would definitely recommend.

Staff is very friendly and helpful 😊

T mobile has an awesome staff, great prices, as well as awesome customer service. A representative named Desmond helped me out and plan on switching to T mobile very soon no extra fees unlike At&t

I love how they treat us there one of the most respectfull people i have ever met john is one the few guys i deal with he is a really great guy

Lovely store and staff. Always giving super deals! Thanks guys.

They really care about the customers satisfaction. Ill definitely continue to do business with this location.

Really great service. Every one was really nice and helpful!

Went to T Mobile to see about changing providers I found out they where willing to give me 650$ to pay off my other provider and come to them. I am very pleased with the customer service and information i was given at this location

Very knowledgeable staff, had no trouble finding the phone and service I needed

I went in the other day to replace my phone and I couldnt believe how great the service was in this store. Ive had a couple of negative experiences dealing with cell phone stores in the past due to my job situation, and I always dread going into one of these places.To elaborate on that a bit, I manage a local port-a-potty business, and I dont have to tell you what a crappy job it can be sometimes, no pun intended! Sometimes I only stink a little bit, but there are days in which it can get pretty bad. Thats why I dont like going into the stores. But these guys were different... they didnt judge me and they made the conversation fun instead of acting all holier than thou with me.They hooked me up with a great new phone, a new plan and even a Lifeproof case for my new phone. They jokingly referred to it as a poo-proof case for my particular situation, LOL....Thanks again, and I will definitely come back!

The staff is very helpful as well as knowledgeable of the products sold. They made buying a phone a pleasure.

Greeted immediately, short wait, helpful staff and clean store. Would gladly recommend anyone I know to this location!

Very helpful and friendly! Couldnt ask for better service.

Best service I have ever got with getting a new phone! Will be back!

Great store, fantastic customer service. Ask for megan

Wow!! Absolutely amazing service. Took care of all my problems and more

Wonderful experience with great and helpful people.

Great service, wonderful people. I left with everything I wanted and a cheaper bill!!!!

I herad about this store from desmond, i went in and got all the information on plans and devices i.need to switch from AT&T

Friendly, knowledgeable​ staff & great deals!

The bill is double what my old bill was. I was sadly mistaken to sign up with t-mobile. I do not suggest it to anyone!!!

Short wait time, they had what I was looking for and even out my screen protector on for me! I cant recommend them enough!

Very helpful and friendly!

Great customer service!

Excellent Customer Service

Great customer service!!

Great service and staff

Very helpful

Megan is the best!

Very helpful!

Amazing people

Yaaass.