Mike and Tyler were amazing. So knowledgeable and patient. Mike made the intimidating experience of helping mom trade in and get a new phone quick and easy. He was even able to lower our monthly bill while adding services! All while never being pushy or just trying to make a sale. We really appreciated the superior customer service from this store especially when compared to other retailers. We will be returning for all of our wireless needs.

The staff is friendly and very knowledgeable and efficient! Thank you for fixing the problem with my phone!!!

Rep commited fraud and lied to my father when he was in the store.

I needed to transfer all of my data from my samsung a50 to my new samsung s9 plus, and I came to the right place. Thanks to Tyler, my information transfered over seamlessly. This includes my contacts, photos, apps, texts, Whatsapp conversations, even my background and wallpaper.Also, a patron came into the store and stood right next to me, and before I could say anything, Tyler asked for them to keep in mind the 6ft social distance mandate.Thank you so much! I greatly appreciate you!-Morgan

GoWireless (the owners of this store) completely suck. They’ve misled both of my parents into upgrading into some random upgrade/plan multiple times and I have to go back there and argue with them. I’d recommend the Verizon store next to the Chipotle. They are so much nicer and more professional.

Do not use this store. Was mislead in preordering iPhone that there are no strings attached, and that I can change my mind at anytime before the phone arrives. Was told “if you don’t show up, we just throw it into inventory” and I’d get a call when it arrived.Changed my mind the next day, was told by the same store that my account is “locked” after my order is placed and he “thinks” it can only be cancelled by Verizon corporate. Call Verizon corporate and learn this is not true and I have a service contract showing on my account. I was NEVER told this was being created, given a copy. The contract said I actually would be charged activation and service charges if not cancelled within a 72 hour window. Had additional protection plan added I obviously never agreed to because I didn’t know this was being created. I spent NINETY MINUTES with Verizon trying to fix it.Dishonest and unaccountable location.

Edward the store manager was so helpful and knowledgeable. He made my experience unique and hassle free! He went above and beyond to make sure I was comfortable and understood everything. Customer service was awesome. Richard and Andrew were also great help. I feel comfortable with talking to any one of them if I have an issue. Thank you guys! -Clarissa

Very impressed with the customer service and efficiency of Verizon GoWireless in Newport. Ed helped me and my sister with all of our requests very patiently. Great staff. Would definitely recommend, 5 stars!

A few days ago, one of my children and I decided to trade phones. It was totally a family thing that would not generate one penny for Verizon. Yet, Edward, the manager, realized how extremely concerned both my son and I were about the slightest possibility of losing any data during the transfer. With no exaggeration or embellishment, he spent several hours transferring data back and forth. He used a third device so as to avoid having to wipe out either one of our phones in order to allow for the data from the other phone to be transferred into that one. He perfectly well knew what he was doing and, most importantly of all, was kind, patient, understanding, and eager to help. We do appreciate all that Edward did and thank Verizon for having such an outstanding representative. God bless.

This is a really bad business. The people.who work there are rude and sarcastic. They joke with each other while they try to sell you the most expensive plans and items. They tried to convince me that my current phone was the kind that explodes which it was not.They talked my 85 year old mother into buying a very expensive accessory that could not even be used with her type of phone. She went there by herself and they took advantage of her lack of knowledge. When I called to complain they were rude, and told me to take my anger somewhere else. So I went there personally...On a other occasion I saw two of the employees try to interrupt a third -- new and well-intentioned employee -- who had found a better deal for a customer that would suite her needs and was less expensive. I heard them tell the nice employee dont do that.This store is crooked and should be closed.

Very helpful, made getting a new phone easy

The Service from Mike, and Kim was excellent! Mike was my main contact. He assisted me in upgrading my phone from a windows phone to a droid. Kim assisted several times in the process. They were patient finding how to download my pictures and videos - which was not easy. I also got a tablet today - which I am enjoying. Sawyer was on duty as well and was extremely pleasant. Office environment was warm and comfortable. A very good experience overall.

We had an amazing experience in your store. Dan helped us to understand all the products you offer and helped us with the purchase. The customer service was amazing. It was truly a pleasure to make a business with you.

Richard and Tyler are super awesome! They were knowlegable and friendly, answering all my questions and trouble shooting my phone. When its time for a new one, this is where I will head!

This Verizon Location is Super, well worth 5 STARS ! Easy access to, and Great Friendly People who are well informed, polite and do a great job. I have been there several times, different people have waited on me and did their job just great. I Highly recommend This Verizon location to anyone who has not yet been there. Thanks Very much Cara for your help.

I walked in, and told my problems with my phone and connection and I the kid tells me I need to call the manufacturer. He didnt have any information or knowledge of the reason that the things were happening

Most experiences I have had with telecommunications have been very daunting; however the representatives at Verizon in Newport made my experience pleasant and productive. I was very impressed with Dan and Ciara and their knowledge of the products and attentiveness to my needs. I would highly recommend visiting this store because of my experience with these two employees. It sknowledge is far superior to the reps at AT&T.

I dont usually write reviews but this experience is an exception. 5 Star all the way!! Mike who sold me the phone and Sawyer were great. Mike recommended a solution that is exactly what I need! !Overall the best wireless experience Ive ever had.

Ryan M, the store manager, was AWESOME! He helped me unlock my gmail account (I had completely locked myself out) so I could access my new phones features, transferred ALL my data from my iPhone, helped me pick out $100s of free accessories, AND got me a military discount! HIGHLY recommend. The most knowledgeable and friendly technical experts Ive worked with in the phone industry. Only complaint is the store closes a tad early, but Ryan didnt mind staying a little late to finish setting me up. Overall, the best experience Ive had at a Verizon store- Go to this store now!

I had a great experience at the store. I came in to buy a tablet but I wasnt sure of my options. They were able to get me a new iPad and lower my bill! Sawyer was a great help and the manager, his name was Mike, was amazingly helpful as well. They even had my favorite type of candy in an adorable pumpkin bowl. Thanks again for a great experience Sawyer and Mike.

Very helpful staff. Although it seems every time I go in there, I hear the words, you are eligible for an upgrade. But I have learned what that means: payments of $30 or more a month for two years. In other words, a 2 year debt. Ive learned to get by with less, as one must not have to buy the latest piece of cell phone equipment...But aside from deflecting their sales pitch, the staff has (always!) Been helpful!

This is my go to store and its because of Ed who really takes his time and shows he really cares about the customer and the company he represents! I will send all my family and friends to Ed!! Thank you so much for all your help!

This Verizon store was great. I had a little bit of a wait but could see the staff was extremely helpful to all the customers. Kymberlee was super with my service request. She was technically strong in bridging my old phone data to my New phone. My family deals with the store a lot and always top service.

Ryan Mirabito, is my hero! S 6While on vacation I thought my screen had been broken. I thought I would need a new phone but my hero Ryan showed me with a simple touch how to fix it. He not only showed me that, but a couple other things I had questions on. He even went as far as to down load music that I thought I had done. Ryan is my HERO. 🤴🏻 I wish there were more people out there like Ryan. The world would be a much better place. Verizon is very lucky to have such a customer driven employee.

Great service from whole crew. They all were multitasking with all customers. Ryan helped me a lot. I will be back for dish network and will let my friends know. Manager Mike is doing his thing, awesome experience!

Roman and all the guys were more than helpful with my questions and setting me up with the best and cheapest plan that fit my needs

Great customer service! Chris and Mike were fantastic super friendly and helpful. Got a new phone and all the accessories I need. They gave me tutorials on how to use the new phone and transferred all contacts and photos. I would definitely recommend them!

The guys are very helpful all the time. Great customer service!

I just dont like to be pressured to buy.

Amazing service and help. Came in expecting to have to buy a new phone but these guys found a way to drop my monthly bill including a new phone for myself and my wife for no added cost. Not to many places anymore that will actually take the time to try and figure out a way to save you money. Highly recommend this shop and verizon

Very friendly staff, Ed helped my family out, awesome customer service!

New manager Ryan - not helpful, sarcastic and rude. Simple request - response: sorry, we are not going to help. This is our policy - this is my job and that is what I am going to do. Asked to speak to a manager above him. My district manager is right in front of me and is hearing all of this. Then he hung up on me. Been a customer here for over 10 years. Never been treated with such condescension, and rudeness here ever. Never going back. New manager Ryan needs some customer support training. My next stop is to report this store to Verizon Wireless.

Love my new galaxy s6! Both guys were extremely nice and helpful and got me everything I needed. I would definetely recommend this place to all my friends!

Michael Donahue was unbelievably patient and helpful. He helped an old timer (me) switch from a flip phone to a smart phone and made it look easy. Thanks Mike.

This is the second time I have worked with Cheyenne while buying a new phone. Each time she is as professional and knowledable as before. She is extremely patient with me as buying a new phone is overwhelming. EXCELLENT SERVICE!! :)

Great service, knowledgeable associates! Highly recommend.

Dan, one of the associates, was very helpful in helping me with the purchasing of my items and was very knowledgeable of all of the items for sell.

Worst service and totally incompetent, buying a new phone they deleted multiple apps including my music app that I had for the past four years and to top it off they deleted my entire music file containing 875 songs... Great work keep it up

Nice people but its worrying when the phrase Its newer so its better is used to justify spending another 250 on a phone

When in to get some info about phone plans and different deals . Great help ! Kym was awesome! Explained everything to me ! Definitely a good store !

The staffs are very knowledgeable.very smart great help always

Very good service, and Sawyer helped me through all aspect of the transaction explaining every thing so I could understand.well done.

Let me begin by saying I am a new iPhone user when I encountered a problem.After spending 2 1/2 hours on the phone with an Apple Rep and bringing my new phone to an Apple dealer, I was unsatisfied with the service. I was less than pleased, to say the least, as my phone was still not working. I decided to go back to GoWireless where I purchased the phone and fully intended to return the iPhone and request a refund.When I entered the GoWireless store in Newport, I showed the phone to Rebecca and explained the problem to her. She immediately took the phone, did her magic, and within 10 minutes, corrected the problem completely.Rebecca is to be commended for her knowledge of the product and customer service. She would be the one I would go to should I have any more concerns.

The best people to buy a cellphone from.

Sawyer and Cara did a great job helping me! I was confused walking in and by the time I left Cara and Sawyer transferred all my info from my old phone with a broken screen. I left happy as a clam!

Mike and Dan are the best. This is the only place to get your phone in Newport

Cara F. Was the most informative, helpful and professional cell phone representative I have delt with. She helped me restore numbers I lost, get a better phone for the same price and gave me advice on my iPhone.

No questions answered allots of sales jargon spewed at me

After trying a different verizon store yesterday and not receiving much help I decided to go to GoWireless. Kevin and Kymberlee were both so helpful and spent over an hour on the phone with verizon as well as asurion with me until my problem was resolved. They were both knowledgable and easily explained all of my options to me. I highly recommend this store and their excellent customer service.

I came into the store to do an insurance claim and Kymberlee helped me do everything and when my phone came in she helped me set everything up! She was so helpful! Thank you!

Worst cellular company ever. Our family has been getting ripped off for over a year for over $1,000! We even spoke to reps to confirm billing was correct. We are switching plans as soon as our vacation is done.

Ryan and entire staff/team go above & beyond!! AMAZING Customer Services...they listened to my needs/concerns, possessed product knowledge and were extremely thorough (confirming I had all of my text, photos, apps, etc.). Thank you!!

They are HELPFUL, KNOWLEDGEABLE, PATIENT, and FUN PEOPLE to deal with!

Awesome staff. Knowledgable, professional and patient. Great experience.

Mike is fabulous and helped save me money and upgrade to a new phone!

These guys know wireless

Adam was extremely helpful and made the entire experience easy and stress free! Thank you for your help!

Do not trust what they tell you at this location. They are NOT a Verizon owned store and use sleazy sales tactics.

Friendly, efficient and terrific at advocating for the customer this morning!

Excellent support...appreciate team there.

Very good place to buy cell phones

Called ahead they saved my item and I checked out in just a few minutes.

Very knowledgeable help and friendly

Sawyer and GoWireless went above and beyond trying to help me through a nightmare started with Verizon corporate.

Miss quoted prices, applied insurance I did not request. I lost all progress on all games.

Got so good

Very helpful staff!

Always a pleasant visit

Gold stars to Adam. He earned them!

Rude