The staff was helpful, fun and set up the phones quickly. They even had good music playing in the background. The phone my son wanted was not available but the associate referred another phone that my son was pleased with. Very nice experience. I would visit again to make purchases again.

John went above and beyond for me and made the switch from Verizon to T-Mobile very easy. Thank you!

I was at the St Thomas/Owings Mills location a few weeks ago with my mother, who needed a new phone. We worked with Kris. Kris went above and beyond to ensure my mom was happy with her new phone. He was very professional and personable. Kris gave us undivided attention, and still addressed every customer that walked through the door. Kris provided excellent customer service, and because of him, I plan to return to this location, when its time to replace my phone. Thanks Kris! Keep up the fantastic work ethic!

Set up an appointment, walked in and was greeted right away by two employees. I was taken care of Hashir on his first day back. Can I just say as a server, literally got the best customer service Ive ever had in a while. Very sweet and nice, helped me with any questions, made my switch to T-Mobile very easy with my beautiful new Galaxy A20 and had some very good laughs along the way. 10/10 all the way.Thank you Hash!!!! 💜

I have purchased a phone a back in June and wanted to return it. It was rejected on the basis of the phone having liquid damage. I took the phone back to Apple and they said the phone had no liquid damage. I call the store manager “ Shiron” back, he tells me if we think the phone has water damage we can’t take it back, doesn’t ask for proof. Just plain ripping off the customer.

I want to thank Shy for his help and knowledge during my visit at T Mobile. Great customer service.

Purchased a phone and added a line with associate Hashir. Customer Service was outstanding and he was very knowledgeable about latest discounts and promos. I received a great deal and even better service . I activated a new line and purchased a phone all within in 15mins!! This location is awesome!

Called to speak with a manager, at first she was at lunch I was asked to call back. I called back a woman was placed on the phone, and when I told her the nature of the call SHE HUNG UP ON ME! These folks at this location are liars and will say anything to make a quick sale! They are crooks and when you have an issue it’s as if it’s all on you! They won’t help you. Beware!

Kris Harrison was very helpful.

They cant even be bothered to answer the phone

I was greeted right away. I asked some questions regarding a new phone promotion and my account and the girl working there was very friendly and courteous and answered all my questions. My go-to T-Mobile store.

Awesome customer service. Staff is friendly and helpful. Josh is great, patient and knowledgeable.

The customer service was very good.

Wonderful! I been having trouble updating my text on my cell for a week! Went there he did it in 2 minutes! I could have kiss him! I was a happy camper!

I have had the most wonderful experience at store number 1055. I recently had some issues with my Galaxy Note 5 and I must say that Ashley, Brittany, Mika, and Jamie I dont know what I would do. These associates went beyond the call to make sure my concerns with my phone were addressed, and I am more than satisfied with their level of commitment in making sure my problems were resolved. I will be singing their praises from here on. They are exceptional assets to your corporation. They should all get bonuses and raises.Respectfully,Cassandra Cousins a most satisfied customer!!!

I needed a new phone on Sunday at 4:50 and the store closes at 5:00. Bill and Brian were very helpful and stayed until 6:20 to make sure my phone was set up properly and working. Thank uou for the awesome customer service!

Hashir & Lyndsay are AWESOME!

Did not visit, visited ups store which a bad experiance and advise people not to do business with very hazardous owner, you have been warned.

Update: Ok either the guys over here are being overworked or need a hug. They all sound pissed off at customers and are not really helpful. Its gets worse after every visit. Even sitting in there and hearing them talk to customers is terrible. They need to be retrained!!! Their rating should be in the negative. Never going back there again!Old: Helpful guys out there. They need more autonomy to effect changes on accounts.

Awesome customer service. I was treated like a Queen by Elaina George and other representatives when setting up my business account with tmobile!!! I will be frequenting this location for all of my business and personal needs!! Awesome customer service!

Been to this store a couple of times. Its near work. I found the staff friendly and courteous. Definitely a go to store for me

These guys are real good at what they do. Helpful. Friendly. Fair. Enjoyed doing business with them. Go T-Mobile.

Fast, friendly, knowledgeable, and very helpful! Really great service. My rep was Elaina George.

They never have the cases for the phones they sell...someone needs to take serious stock of inventory...some staff attitudes here are much better than others.

Im writing this review on the wonderful experience I received at t mobile with the manager Ashleigh she was pleasure to work with and very patient and personable . I been with t Moble 8 years and was about to leave but the customer service experience I received at the store 1055 from Ashleigh was the best.

Great customer service and when come to customers service its plus in my book

Customer service is great, just a long wait time.

Customer service representative are alwAys helpful here.

Mediocre service and not very knowledgeable even on their own product, service and promotion.If you must go to this store,checking T-Mobile website first to make sure what the official offer,policy and promotion is before you actually go there. In case what they offer is different from the T-Mobile site, try the other T-Mobile store and in great chance that you will get what you are looking for.

Worst customer service I have ever seen in my life. Skip this store and go somewhere else

Long ass wait! Need more people or work faster

Unintelligent staff who you could tell just really didnt feel like being there! Drive a few extra miles and find a better store!

Phone doesnt even work in my house! Absolutely frustrating if I wasnt paying Verizon Fios $150 a month for cable and WiFi I would have a COMPLETELY useless iPhone 6!!

Good service but can take a while to get service

Joshua was really helpful...thanks

Great customer service! Can be a bit of a wait sometimes but thats about it.

Worst customer service

The people who work here are very friendly and especially patient. They handled the frustration of the Note 7 returns very well. No issues to date with them

Nice staff and clean place.

HAd to switch over to at and t could not get in voicemail with the Mobil.

Very helpful people..A must visit

Have had a good experience every visit. There was no wait and employees were friendly and polite.

Horrible costumer service and bad attitude, they seem like they hate their job.

Love T-Mobile! The customer service is fantastic!

This store is great especially Jamie!!

Under staffed and long wait. But very friendly

Too busy. Not much selection. Confusing store layout. Looks like a ladies makeup store.

Good service done right

They spoke to customers as if they were stupid and they didnt have enough staff to cover all issues.

Can wait for ever, store needs more staff and current staff very lazy...

A+ customer service.

It ok

Cool

Before yesterday, I subscribed to the $ 50 package open and now it is turned off for the first time that I am subscribing to T..mobile.