I went in looking for a specific through nut for a vessel sink install on a remodel. They were very patient with me, and helped me without complaint or bad vibes. The first lady tried, and when she couldnt find what I was looking for, she passed me to a guy who tried some more. They didnt have what I was looking for, but I cant hold that against them because I knew going in that it was a very outside chance of my plan working. They put the effort in, and were very professional about it.
These guys are awesome, I’m a home owner and I needed an AC capacitor and you can’t find these things in home improvement stores, you can order them online but when you need one right now, these guys are your best bet. They were very helpful when I called, created an account and got my order number created, I just gave the my order number when I reached the store and I was out in less than 5 minutes.
Great service. Everyone there is kind and helpful.
This place has PHENOMENAL pricing!!! The guys at the counter REALLY know their stuff, and if they dont, they know where to find it!! The product they sell pretty much sells itself. But the way the guys in the warehouse pick it, is like theyre mind readers! I swear, at the very same moment as the counter guy (in horrible with names) presses Enter, my part magically just shows up!! Ive used several different places for my HVAC parts, but Ive never found a more personable bunch!! They really DO hire the best!!!
Great fast fun friendly
Friendly and helpful service!
What seemed super easy wasnt. Had to call them to see if parts came in after I had ordered 2 weeks prior. And their delivery service was supposed to call letting me know they were on their way and they didnt. Their sales team assured me they would and they didnt as I dont have anyway of doing it myself. Now Im left trying to figure out how to move an entire tub unit into the house by myself after calling them and asking them to send someone out. The response I received was, well can you ask a neighbor or a friend to help out? No, thats why I asked you to deliver and repeatedly asked that they call prior to delivery so I can let them in
Poor customer service. Not called when parts arrived and were at the store.Disappointed that the Plymouth store was non-supportive and would not run the parts to Golden Valley store, which would have been much more convenient for me to pick up.Also dealt with a forceful saleswoman at Golden Valley who almost convinced me to purchase a $289.00 shower unit I had no need, or desire for.The only positive highlight of my Ferguson experience was a man named Jason Lovold at Golden Valley store. He stepped in and was helpful, thus allowing me to purchase the parts I wanted and needed.He stayed beyond his quitting time to help me and finish up my sale.Im disappointed with lack of valued customer service, and will not be back when I need something else.
Closed on Saturdays until further notice. May want to adjust your Google hours accordingly.
Great Staff. Brad W. and the team diligently worked like forensic detectives to find the replacement parts for some bath valves for my 1960s rambler. Thanks guys!
Only contracted Plumbers can purchase parts from this store.They are the only local business that has the exact part I need.They will not sell the part to me.I understand company policy, however this seems a bit ridiculous.Great employees, but company policy is why I’m giving the store a 1 star.
Excellent customer service
I was so pleased by the kind service I received from the folks working here. I came in with a question and they went above and beyond to help me solve my problem.
Open when we needed (weekend) had the part I needed. Service was quick, helpful and friendly. Price was competitive.
Huge help and very knowledgeable staff to assist with valve replacement!
Jon & Pat your a great help on finding parts for our Roman Tub faucets.
Harlan was extremely helpful and saved me some money!
Owesome services and found my parts. Thanks so much Ferguson...😛😛😛
Outstanding Supplier for HVAC & Plumbing
Very helpful staff. Huge inventory.
Great plumbing parts store
Wait times are long and they dont give you what you ordered correctly.
Whse supplier of plumbing goods and more
They had everything I needed
Slowwww