I was in Raleigh for one day only on Saturday, planning to leave some items at an apartment I will be moving into. At the last second my plans changed and I had to quickly find a place to store my belongings that same day. Andy Tyler was extremely helpful and asked all the right questions to understand my situation. I’ve never rented a storage unit before and the guys at CubeSmart made it beyond easy and very quick – as in, the process probably took 45 minutes from start to finish. Would highly recommend to anyone, not to mention that the location is superb for anyone living downtown.

Andy was lovely to work with. Ive never used a storage facility before but the customer service here exceeded expectations. He was really kind, explained how everything worked, was super patient with me, and had me all set up and squared away pretty quickly. Moving has been a stressful experience so Im thankful that this part of it was easy and painless. Thanks, CubeSmart!

This is my first time using a storage facility ever and it was so easy. They gave me a tour of the place and carts to bring my furniture in. Will do everything so you understand how locks work, entrance codes etc and price is affordable and easy to pay/cancel. Definitely recommend.

Very easy and straight forward move in and move out! Price was very reasonable and site was very clean. Staff always responsive and helpful.

Can’t say enough good things about CubeSmart and this location. We last minute booked a unit because our other storage facility wasn’t up to par. The manager was helpful and friendly getting us moved in, and everything went incredibly smoothly. It was temporary storage for us between homes, and ending the contract took 60 seconds on the phone with a representative. Will exclusively be using CubeSmart in the future when we need storage!

Matt at Cubesmart is the man. He makes this process super smooth. He wasted zero time showing me a unit and letting me move in. Highly recommend.

Mat & Liz have amazing customer service and people skills. They made my move in and move out smooth and comfortable. This was the first time I’ve had a storage unit and the experience was great. I knew I would have trouble keeping up with my spare keys so I left them with one and every time I needed an open they didn’t hesitate to help. Even with me moving or they show no ill will nor malice. Thanks y’all!

Clean facility and climate controlled units were perfect for storage of things I wanted to keep at a good temp with no moisture such as my sneaker collection.

So easy … clean, safe.. will definitely use again

I love having a storage unit so close to my home and work.

It’s really convenient and very nice place

Easy and straightforward lease setup. The facility is nice, clean and in a really convenient location. Elizabeth helped me get through the initial process and is very polite and knowledgeable. I feel confident using CubeSmart to store my items.

Easy move in and move out- also really nice people working there!

Very clean, safe, and of course indoors.

Easy acesss and no contact reservations.

Liz & Matt are so awesome. My sign up experience was smooth. No complications, very clean environment and very chill personalities! Also I came back and Matt remembered my name! Thanks y’all

Good pricing, good options, safe, and fairly easy access. The carts are most helpful.

Cheap prices, and very secluded/ Safe

Helpful staff clean good lighting and great service

Having a unit by the door was extremely convenient as well as the carts you provided. The space was clean and the A/C was nice for the summer! Very decent pricing too. I will for sure be back to use cube smart if I ever need storage again. Their service at the front desk was also great!

I was very indecisive between building my own shed, or figuring out which storage facility to do business with but the manager Carlos McCabe was able to assist with all my questions and doubts and place me in a location that is the nearest my home! Im so excited to move in and make this space a second home. Thanks to cubesmart I am looking to more peaceful, organized days at home.

Poor customer service, poor handling of issues, and unsafe facility. We had an issue where a card was declined for auto-billing due to an address change on the card. Within 8 hours (beginning at 4am), 3 attempts were made by CubeSmart (one automated, and 2 from the local store) to get me to pay the bill - including threats of default and lockout. For someone whos had a unit for 2+ years, and a stellar payment history, this is absurd.Their facility has motion-activated lights, except there are multiple aisles where it is incredibly dark, and you have to walk aisles over to get lights to activate - and even then, they dont stay on long, leaving you in the dark again. This creates an unsafe environment when you cant see whats around you.Youre honestly better off calling Public Storage down the street where theyre excited about you being a customer, and adequately light and secure their facility.

I would give more stars but please put lights that will stay on please, but over all very clean and peaceful

I came in to the store in search of storage. It was a new experience but found the property after searching reviews. Came and met with Loretta, wow. She was so happy to see me, proudly walk me around and won my business and I was set to look around. I see why Loretta’s reviews are as they are but come see for yourself. She genuinely wanted my business and was happy to help my wife and I. Thank you Ms Loretta.

CubeSmart is the best storage place that my husband and I have used thus far, and we have been through quite a few. Besides having great rates and features to their units, they excel in customer service. We want to give special thanks to Loretta Thomas for her amazing service. If we need anything, Loretta is our go-to person; she is very knowledgeable and very prompt in answering any questions we have. We highly recommend this place!!!

Just booked a storage unit here with Matt and Carlos, highly recommend using CubeSmart!! Smooth, easy process & Matt and Carlos are the best to work with, thanks guys!!! 👍🏼👍🏼

The easiness of everything, from selecting a unit, paying online, selecting your access code, elevators available, a/c, clean facilities. I didnt have to mess with paper or anything. I just moved in! I love it!

I relocated to the area and had to find a new spot for my stuff. I’ve stored with varies companies and hands down can say I’ve never met anyone as outstanding as Loretta. She goes above and beyond, asks all the right question and is only seeking that I was happy before I went with. Her confidence and passion for what she does is the only reason I chose this company and location. Hands down the best person I have ever met.

Easy to sign up and good deal. Never had any issues

Both of the managers at this location (Raleigh Capital Blvd) were AMAZING. I had a lot of changes and difficulties with having a POD deliver to the storage facility, and they could not have made my experience any smoother. They accommodated my needs, above and beyond what they needed to. SO happy I went with CubeSmart, thanks yall!!

Very clean and modern facility. Easy to work with staff. Convenient automatic billing.

Very easy contactless move in process and incredibly clean facility! Felt very secure from the moment I entered my code at the door. Staff checked in with me after my reservation to make sure all my questions were answered.

I was very impressed with the customer service. This is my first time renting a storage unit. The manager was very helpful and informative. For some reason the rates had changed when I needed to move my actual move in date earlier. It went higher. The manager and general manager were very helpful in honoring my original rate. They took care of it and contacted me to let me know it was fixed. I definitely recommend cubesmart if you are looking for a clean storage facility.

Liz and Loretta were both excellent to work with and went above and beyond to make sure I got exactly the unit I needed. Very pleasant and professional. Extremely convenient and clean location, as well. Highly recommended.

Hours of operation, easy billing, easy cancellation

This place is fantastic! I would highly recommend. It is spotless and well maintained. The units and building overall was very clean- I felt confident that my belongings would be safe and secure. Brandon was extremely helpful in organizing an earlier move-in time. He was responsive and pleasant to work with as I secured a space for our move from New York. Highly recommend!

Easy online process for signing up and getting a unit but it would be great if the move out process was just as easy too

The store manager Liz provided one of the best customer service experiences I have had in a while. The location is very clean and the services provided were beyond my expectations. I highly recommend this location and deal with Liz if she’s available.

The staff are very professional and compassionate. The lady at the location where I rented my unit was very helpful as wel.

The staff was great to work with from beginning to end.

I had the best experience renting a unit! My team works mostly remotely, so we needed a space to store files, event supplies, etc. I feel so safe leaving our belongings in CubeSmart--clean, organized, and so safe! Loretta helped me, and was so kind, personable, and helpful!

Liz was extremely helpful and pleasant to work with. Clean and set up for easy access.

Brandon the manager at CubeSmart is definitely the man to do business with. Such great professional person who helped me answering all my questions about having storage at this location and also with flexibility of transferring the membership to another city and state made life much easier. Definitely five stars Brandon!

Loretta helped my friend and I get his storage unit set up and she was so lovely!! Very nice and helpful, will definitely recommend to my friends and return for myself if needed.

Carlos made everything quick and painless, and was incredibly patient with me while I dealt with insurance. The facility was well- maintained, clean, and well lit. I feel comfortable keeping my belongings at CubeSmart. Thanks again, Carlos!

Customer service was the best

I recently got married and needed to combine households with my husband. We met with Loretta to get the ball rolling and she was so sweet and accommodating. Our storage unit rental was quick and easy and is also affordable for us! Thanks Loretta!

Store manager was easy to work with and made everything clear and concise!

Best experience in a long time. Worked with Loretta and she went out of her way to make this stressful time feel okay. Very clean and she made me feel safe being there. Thanks Loretta.

Easy access and temp moderated units! Had my stuff stored here for over two years!

With regards to the staff: Brandon (One of the managers) was really cool. He greeted us with a smile and was extremely helpful.As for the unit and loading process: The 2 loading dollies made moving significantly easier (considering I had a unit on the 1st floor) and my unit was clean!Would definitely recommend Cube Smart for storing purposes! Plus they have free candy

The manager, Liz, is very kind and helpful.I would recommend this storage facility to anyone who wants peace of mind and friendly service!

Ms. Liz was absolutely pleasant, helpful, informative, and such a great person to do business with. Highly recommend !!

Loretta is the best, she explained everything clearly and helped with everything. She was very friendly and talkative and made it very fun!

Awesome experience! Carrie, the manager, was a pleasure to work with. She set me up with an excellent unit, showed me around and made me feel comfortable getting in and out of the building as well as my unit, taking her time to help me with what could have been a tricky lock. The building is VERY nice, shiny and new! Over all Im super happy with my new storage unit!

Loretta and Edward were outstanding! They both worked together to serve me and answer all my questions and help me thru my hardship. They were both devoted to me the whole time. The facility was spotless, all controlled temperature and very safe feeling. The property is massive and they ensure you feel safe in every way. I highly recommend this location and this customer focused staff.

My second time renting here. Loretta helped me both times. Convenient location. Excellent service!

Great, easy experience. Loretta is fantastic. Highly recommend.

Climate Controlled, accessible time, and flexibility on billing regarding departure date

Awesome❣

Run. As others have said, BEWARE. Management is sad, before these people it was superior. This women, is a mess and needs major help. Moving ASAP as my things are no longer safe

Brandon the manager was great! He helped me find the right unit for me and was very friendly, helpful and accommodating. I just started renting my unit and so far so good!

Awesome Customer Service!! The staff gave me a tour of the facility with detailed information about the operation. I was impressed and decided to secure storage that day.It’s in a great location and very secure.

Loretta an liz were very pleasant and easy to talk with. Great customer service!!

Awesome staff! Super clean facility and fair pricing.

Clean, nice storage facility.

Excellent Service from Loretta!!!!!It was a very smooth move...Thanks for everything.Shantelle Jefferson

Loretta, the GM and Carlos have been terrific. Great customer service and extremely helpful! Thanks you guys!!

Carlos was wonderful, let me sit in the office and chatted with me where am I storage unit was packed. You made me feel very welcome I feel that my storage unit is safe with him.

Nothing happened to my things and its a nice and clean place 🤗

Carlos is the man. He hooked me up with a 300 sqft locker. He was fast and professional. Definitely recommending Cube storage

Loretta was excellent. She was friendly and did a great job!

The start up was awesome.

Carlos mcCabe went above and beyond to make my experience as smooth and easy as possible!!

Courteous staff and clean facility

Denisha was great and very helpful! I would recommended her and this business.

I relocated from Brooklyn to Raleigh and had an exceedingly difficult move the moment my movers showed up in Brooklyn. It became a cascade of unforeseen issues causing me to donated tons of large items of furniture, ship my bike to a bike shop in Raleigh, and ship huge boxes at the UPS. I’ll also add there was a shooting on my block no more than 200’ from where I was loading up my truck. Luckily, the truck was already loaded and I was inside when it happened. But the entire block got roped off while the NYPD conducted there investigation and I had to wait a couple hours until they were done before I could take stuff to the UPS and start my road trip. All of this caused huge delays in my estimated arrival into Raleigh. During my drive down I realized I had a new set of issues with my storage unit. Originally, my plan was to check in the day I arrived in Raleigh and have my movers meet me the following morning super early to get my stuff into storage. Well, my new arrival time put me in Raleigh late on a Saturday evening after CubeSmart closed. Thus, not being able to sign my paperwork and get my keys before the following morning. CubeSmart opens at 11a on Sunday and my movers were set to arrive at 8a! I decided I’d call over to CubeSmart and see if there was anyway someone could meet me for a half hour to sign paperwork. Luckily for me, a lovely woman named Carrie answered the phone. She told me she was covering for the manager who was out sick actually managed a store that was across town. She said she’d check to see if the manager or one of her employees would be able to meet me and she’d get back to me. A little while later she rang me back and said she’d meet me at 8a to help sign my paperwork then drive across town to open up her store! True to her word, she was there at 745a - and this wasn’t even her store!!!! She was so friendly and warm and even took the time to help me pick out a better unit that would be easier for my movers to get in and out of! She was a little ray of sunshine in an otherwise awful move! She has truly no idea how grateful I am for her small act of kindness and customer service! I gave her a big hug before she left because she truly went out of her way to help me when there was no real incentive to do so other than being kind. We need more people who go out of there way for others, like Carrie! Thank you!!!

Thank you Loretta for your assistance today. You enrolled me today at the 622 Capital Blvd location. The location is new and controlled climate. You were friendly, courteous and professional throughout my visit. Keep up the OUTSTANDING work.

Great location, clean facility

Very friendly staff, helpful special, and good quality of service

The staff was very helpful.

Carlos is super nice and friendly! Really recommend here :)!

No charts available to use and parking is very bad. Other costumer are allowed to park in the road blocking you from getting to the back side of the building. I called to ask about the rules and the guy on the 1800 line said there was nothing CubeSmart can do about how other costumer act or what they do when parking at the storage units. Other costumer are allowed to do whatever they want. Riding the charts and videoing themselves, playing music in the doorway, block the road so others cant get around, stand in the middle of the doorway blocking others with their boxes.

No charts available to use and parking is very bad. Other costumer are allowed to park in the road blocking you from getting to the back side of the building. I called to ask about the rules and the guy on the 1800 line said there was nothing CubeSmart can do about how other costumer act or what they do when parking at the storage units. Other costumer are allowed to do whatever they want. Riding the charts and videoing themselves, playing music in the doorway, block the road so others cant get around, stand in the middle of the doorway blocking others with their boxes.

Great customer service, smooth process, clean facility.

Courtesy of the staff there. Very professional

The best service I’ve ever experienced She had everything ready it was quick and painless and excellent customer service

The customer service was top notch and the process could not have gone smoother. Highly reccomend this location and their services!

Loretta was awesome to work with glad I came to this store.

They were so nice to me,and u can ask for nothing no better

Carlos and Steve we great and welcoming.

Denisha is awesome, she even opened the door when I arrived late at the facility, and set me up with storage!

Excellent, thorough customer service!

Great company with reasonable rates and excellent employees

Loretta was great!

Gm at front desk is rude !

Thank you Loretta Thomas!

Clean and affordable

Nice storage

Loretta 👍🏻