Great best buy! Customer service was very helpful.

With the whole pandemic going on, they are now opened to public with limited amount of customers in the store.Put on your masks, it is good for your self, also benefit to others.Few of the 5 years old 50 TV at our store recently went out, so had to get some new TV, Best Buy is always out only place we buy from, and this time I got 4 new Samsung 55 TV.Picture quality is nice on these new TV, since I have done installation at over 8 of our stores, it was pretty easy and fast to swap them out.

Pretty good service, they kept trying to get me to sign in until I showed them my phone. Thats when they realized I couldnt with my current device.

So unfortunately BestBuys initial customer service is lacking. You can walk around for a while before someone will stop and ask if you need help.However once someone does they are normally very helpful but quick to get on to something else.Note: If paying on your BB credit, they will only take debit cards, checks and of course cash! You can’t use a credit card to pay on your credit card.

Not the best place to go if youre in a hurry... Hopefully your experience goes better than mine. Waited almost 45 minute in line before having to walk out. I get that first come first serve but when there is only one person in line needing assistance, maybe have more people around to help out.

Buy a Samsung refrigerator and the order takes 2 months. I dont know why it takes so long, but agree to wait because I love that model with a display. now I had a week residing best buy emails, confirming the day and time that the order would be delivered to my house. Today 07/30/2021 was the day of my order, so I stopped working to be at home waiting and I received an email saying that I had to contact best buy to reschedule another new date. so I went to the store to complain and they told me they didnt have that refrigerator in the system. that everything was a mistake because the emails is an automated system. and that if he wanted to buy that same model, he would have to wait another 2 months. I am really disappointed in best buy. I will never buy anything here again. And the funny thing about it is that the cold paid for it with a best buy credit card and I already paid my first monthly payment for an order that I dont have.

It is very disappointing when you spend your time and money to drive to an establishment and they don’t have stuff on shelves even though they just sent you an add saying so.Choose 3 different laptop and they don’t have any in stock. Usual response is order it online and we will ship it to you. Dude I know that, but that’s not why I came here. I came here to get it now.

This Best Buy was an excellent place to purchase my new surface pro x. They were really helpful and polite helping me gather all of the accessories and making sure I had what I needed. Thank you.

This particular location is good if you like to shop and not be asked over and over again if you need help (which I love), but if you do need help, it might take a little while.Very happy with the staff honoring a price match (Conns said they would, but when they saw the number, said NVM). Best Buy for the win!

They do everything they can to help good service

Ive liked shopping at this Best Buy and others in the area for close to ten years. A lot of the time I know what I need, but when I dont the representatives there are ready to help. Thank you Best Buy!

Prison with Gadgets. You should take a lesson from Frys or what used to be Frys before its too late. I should feel like TSA is watching me buy HDMI cables.

👍We went by to pick up some office equipment for my wife. Breven helped us out. He was very helpful, courteous and professional.I like shopping at the store. Its always clean, has a good selection and the staff is usually helpful.

This Round Rock location for the Geek Repair is Awesome. We Joined the Geek repair for our laptops. I was amazed to learn that we get up to 10 items covered under our 1 year membership for $200. The people we spoke to were so friendly and nice. Wow wish we would have done this long ago! Happy Happy!

Huge place with varieties of electronics. Always having some rush of people with welcoming staff at the entrance. Good to see disinfecting stuff at the entrance for the people cautious about Corona. Bought the laptop thru Store pick up.

I have worked with Best Buy on purchases of numerous electronic goods. I go to Best Buy because I feel they have: actual staff in an actual location, where you can actually ask questions about what youre looking for... I appreciate that very much. Also, I have used their Geek Squad service in the past and find it is reasonably priced and does what they say they will do. For these reasons I feel comfortable recommending Best Buy as a place for people who might need some assistance in their Appliance purchases and Service, as opposed to just clicks on a website and shipping it to your door.

Got great customer service. Love my new birthday laptop

The gentleman working at the counter for geek squad was able to assist me without delay, even though I didnt have an appointment. He resolved the issues with my laptop in a matter of minutes. When I asked what I owed, he said there was no charge. I gave him a fist bump, and told him that he had made my day. A very positive experience in all. Thanks Round Rock geek squad, you rock.😎

Nice store, but they get 4 stars for creating chaos with my purchase to get my best buy rewards they had to return put it on a gift card then buy again.

I did a curbside order. They were efficient and fast. Great service!

Ordered an Xbox series x when Best Buy had a drop. Was able to check out and pay for product. The order status has said that I would be able to pick up a week after buying. The day before being able to pick up the app went ahead and canceled my order because they didn’t have inventory. Worst experience of my life dealing with customer service about this. Couldn’t give any info other then they were out of stock. Wouldn’t recommend shopping with this location because they will not fulfill their orders especially hard items to buy.

I always love coming to Best Buy. The service never disappoints.

Extremely unfriendly staffGuy in front playing games on his phone not helpful at all. Keep paying him for doing nothing Best BuyNo staff on floor, found one who pointed and she said what you are looking for is somewhere over there.No manager on site.DON’T GO THERE

Ordered the Mac bookair for next day delivery and it didnt show. The sales man assured me it would be here and did not give any details for assistance. Then called about my package and no one had answers. Worst experience for a high pricetag purchase. Save your breathe and go somewhere that uses a good shipping service and has professionals.

Nice sales people. They really took time with us on our purchase of a new TV.

Had to return a monitor bc the other store I went to told me it was a 27 inch and it was smaller than i was told. Return was painless

Didnt stay long and didnt purchase anything. But just like best buy, their employees are awkward at best and no real interest in selling.

The staff here is great! Very knowledgeable and friendly when I need help finding something/need to know the difference between products

I get to visit this Best Buy and they didn’t have many options I was looking for smart wacht for kids they didn’t have any to bad they advertise they have them but store don’t. Only online .

Great experience! Little understaffed! But overall 5star!

I specifically went there to figure out why my screen on my laptop did not work without being plugged in. I wanted the issue fixed. I even bought the protection plan which was $216.00. They had my laptop from Saturday to Wednesday and I get to the front desk of the geek squad and my issue was not fixed. They did everything else BUT fix my screen. They tried to say that it would have to be sent away for three weeks and maybe they didn’t do that because my address was not of Texas. All of that could’ve be fixed with a phone with the status of my laptop but I didn’t get a call 🤦🏾‍♀️ I am so frustrated

Advertised that they have certified Samsung repair techs. I arrived at my appointment time to wait in line for 15 minutes. After waiting they told me they dont have any samsung techs. Total waste of time. Poor customer service.

Used my AppleCare Best Buy took two weeks to fix my iPhone,They did aGreat Job but if you need your phone fast this not the place for you

Love this Best Buy. The agents do NOT swarm like sharks to chummed waters. They do however, politely ask if you need help after clearly watching you roam aimlessly searching the isles clearly not finding your item. Actually a reason I go to this location before checking Amazon for electronics. A+ Best Buy

All were polite and and answered my questions.. Thanks guys..

The entertainment staff with TVs and sound bars very knowledgeable and helpful.

Customer service is excellent here. We had several questions for different things such as home entertainment and gaming and they went above and beyond to help us find what we need!

Brought my purchased item to my car no problem.

Went into this store to look for a new laptop. The only employee working in that section was with another customer but someone quickly walked over to assist me. I had a few questions about some comparisons but Bradley was quickly to answer. I ended up purchasing my laptop that was not in stock but had it ordered and will be delivered within the week. I will more than likely return to this location to purchase some additional pieces for my setup.

Very fun to scope around at better things that your wish list doesnt have!

We worked with the geek squad and they were terrific and two weeks ago we worked with sales clerk and she was terrific. Highly recommend them.

They were clean & offered a mask. They didn’t constantly approach me to make a sell but they were good at answering my questions.

I went a week ago to buy a TV and when I was checking out the guy who works there was asking me to apply for a Best Buy credit card I asked him if this would cause a hard inquiry on my credit score and he said no and assured me that, after I left I went online to check his honesty and realised that it does a hard inquiry weather he lied or he didnt know its all his responsibility to give me correct and honest information.. Now I dont want to use their credit card and Im not even interested..

Very friendly. Great service.

Actually one of the better Best Buy locations and the staff is knowledgeable.

I went looking for something for my car that would need an install and I was disappointed to know that you have to make an appointment at least 3 weeks in advance. But their service is great and I love their products.

Kind of a small store and the customer service was pretty poor at this particular branch. I love Best Buy though, so it pains me to not give them 5 stars :(

My favorite location. Friendly and knowledgeable staff. I drive 15 min outvof my way to cone here

Made my selections and store offered installation service. They arrived on time, completed their installs. Tested and allowed me to demo in order confirm completion. Very efficient, courteous, and concerned with providing customer satisfaction

Best Buy makes it so easy to order online, pickup, and exchange when necessary. Staff is all super helpful too. Cant ask for anything more and ya cant get that online.

Absolutely wonderful experience. Every associate I saw greeted me and asked if I needed any assistance. I brought my printer in to get fixed and the guy at the Geek Squad counter was super knowledgeable and helpful. It wasnt fixable and still under warranty so he was able to help me get a replacement. I was in and out with a new printer in less than 45 minutes!

Did curbside pickup. The employee was very courteous. One thing that was annoying though. We were picking up a refrigerator (open box), because delivery was not available. They did not have an appliance dolly. It took 4 of us to lift the refrigerator into the back of the truck. Also dont try to call the store directly. We tried as we figured it would be easier to load a fridge from the loading dock in back of the store. We always got the main call center and they were not able to transfer without hanging up. To sum up, I would not recommend large open box items. Other than that, curbside pickup was great.

Great selection, does offer price match to their website and friendly staff

Great customer service. Belinda and Gabriel were awesome!

I purchased brand new Samsung washers and dryers along with the 3 year warranty plan with geek squad. I just got them delivered yesterday evening and when I put my clothes to wash on cold it turned into hot water. I called them today and I was on the phone for an hour just trying to get someone to just set up an appointment to get it installed properly. I was told that they were not delivered so I just decided to fix that problem and return the items and get back my $1,794.63. All of a sudden they did more research and saw it was delivered. So now I have to wait 24 hours for someone on their team to reach out just to get it fixed.

I could not have been more pleased with the service I received. I had a problem with. My iPad and was directed to the service desk and they did a free diagnostic test and they were able to get me fixed up.

I feel like the store is really going down since covid...the store is just not the same

Every Best Buy in general seems a little understaffed. At THIS store a friendly associate met us at the door and personally walked us to someone who could help. She stayed with us until the handoff was certain. This kind of service happened a few times and associates were helpful each time. We landed back in Car Audio--and back to Best Buy as I know it. Took about 10-15 minutes before I was able to hail some help, and another 3-5 minutes before he could actually help. Not awesome. BUT, once I had the associates attention he was very kind, informative, attentive and helpful. Their staff is actually great. They just need more :) Overall a good experience. Well be back.

Good store to purchase any electronic item in austin. You can chek the price online and get the product from store same time ..

Their customer service at this location is HORRIBLE. The employees were standing around chit chatting with each other instead of asking customers if they need help. I shouldnt have to chase down an employee to get some help when theyre just standing around talking anyway. They def lost out on some $$$

People there were friendly and helped me get the laptop that would be most useful for me.

Very helpful with what I was looking for and bought

Absolutely the worst customer service, under no circumstances try to buy an item that is needed for a special occasion and expect to get it when given a specific date for pick up. I made the mistake of purchasing a new Apple IPad(birthday gift)and the order was supposed to come in on a Saturday. Well when we called the store on the Saturday when it was supposed to come in, no one ever answered. So thinking that it would be in Sunday for sure we just waited. On Sunday we called the store and was on hold for 45 minutes and finally got tired of waiting so my wife went to pick it up and they said it hasnt even come in yet and didnt know when it would be in.They then tried to sell an open box one for $8.00 less than the new one. We declined that generous offer and took our business elsewhere.

Had everything I needed and at a great price.

I had a terrible time getting service. No one on the geek squad knew what to do not only that their demeanor showed they did not care. Purchased lots of items from best Buy, but not anymore----Clearly no personnel training. Worst service I have seen ever seen from Best Buy.

Got my stereo installed by Victor. He was a class act and very professional. Thanks again. Keep up the great work!!

One star because I got my drone back. The Geek squad is a nightmare! Took my drone for a repair, customer service said it will be free because I only had it for 3 months. One month later, no call, got an email from the manufacturer that it was shipped to Best Buy. A month after that no call no email so I decided to go there physically. 1st customer service: I don’t know where your device is. 2nd customer service : it was sent to the repair center a month ago so the repair center is supposed to send it to us I don’t know why it’s taking them too long. Manager: It was not repaired because you had to pay for it so they will ship it back. Call other Manager, it is a the repair center we don’t have a number or Email for them too we will put in an emergency request. After a 30 min confused conversation I went home. MIND YOU THE DRONE WAS THERE!!!!!! The next day the sent me an email to go pick it up!!!

Best Buy again had the best price for a basic refrigerator, top freezer with single door fridge as I extensively compared to other stores online. Plus, I was fortunate to experience a Labor Day Sale which saved me another $75. Online site is intuitive, very user friendly. It was the exact brand, color & type of refrigerator I wanted...Best Buy ticked all the boxes.

This has got to be re worst bb so of them all. People arent friendly or helpful. Guy at the door acts like a bouncer. Twice in the last 3 years theyve refused to honor warranties or return expensive products that were defective. Non existent customer customer service. Best buy, this store lost you a customer for life, good riddance.

The service here is terrible, come here if you want to be ignored, im taking my business elsewhere

When you call a voicemail pops up talking about how they cant accept calls at that location anymore. And redirects you to a national hotline that takes forever.

Friendly knowledgeable staff who goes above and beyond to find and get what youre looking for or get someone who can.Wide open parking lot easy to get in and out of.The ability to pre-order the electronics I need for my computer repair business short notice online, and be able to drive up to a spot and have somebody bring more order to me as late as 9:00 p.m. is impossible to find in this town anywhere else.

Good place to checkout electronics and the staff is helpful

My experience was awesome on a scale of one to ten it was a eleven and BTW Im looking for a dryer please send me a quote Im ex military and senior but I know yall will take excellent care of me thanks again for everything

Employees don’t offer help. Walked around the whole store and not a word from anyone.Was in the market for a new phone but they don’t have anything unlocked. Plan only.Smart watches aren’t able to be demo’d to make a good consumer choice.Amazon has better and cheaper options and the item descriptions offer more insight than the employees here could.

Friendly helpful staff. Decent selection considering the worldwide chip shortage.

Greeted immediately, pleasure to shop here!

Excellent service. Great products, and warranties you cant really beat.

Majority of the staff were unknowldgeable and unwilling to go out of there way to help us with our electronic needs. Only one female staff member went out of her way to ensure we didnt need further assistance.

Clean environment and enjoyed walking around and seeing all the technologies. Also very useful having curbside pickup!

Bought t. v and the leg broke 13 days ago i bought it unboxed it and saw that there was already lines in it and then whenever I come home the other day the TV was on the ground and little behold its the legs oh and best part is I take it to Best buy after confirming with corporate and I went to the store that I just went to before I brought the big TV that I paid $1,200 for to that it was okay to bring for a exchange not my money back exchange for a new one they called me after I brought my TV that it is not their responsibility and they will not exchange it customer service was very rude I will not ever go to the round Rock location ever again=[and I will tell everybody about this

Looking for new fridge. So many options it is hard to keep track of all the models. Danny knew his products though and patiently walked us through all the choices till we finally made a decision.

Big selection with plenty of items on display

Very Good Service and fast response.

Its always pleasant shopping here, because the staff are very friendly and enjoy engaging with the customers. Good selection of household electronics.

If I could give BB ZERO stars I would! Their customer Svc is PATHETIC! They never answer the phone both at the stores and corporate. Then they drop your calls & or if they transfer your call to a Supv it’s get conveniently dropped ! Their app ALMOST doesn’t tell you that an item qualifies for free delivery! It’s NOT CONSPICUOUS! If I had known that a 85” TV qualified for free delivery I would opted for that. The TV wouldn’t fit in my minivan. They changed it to home delivery. Now I have to wait 2 weeks. The Round Rock TX store is pathetic!

Still they have lot of stuff to choose. Most of the electronics store close.

This Best Buy has incredibly friendly & helpful employees, all of whom actually seem to enjoy their job(s). If they dont have exactly what youre looking for, they can help you find a solid second best.Tl;drEmployees good. Prices gooder.

Awesome electronic store, friendly and helpful staff. They have a lot of items in stock and the showroom is great, you could find everything, tvs, tablets, phones, appliances. Highly recommended!

Had items on display that were not for sale anymore. Id love to change my thoughts once they update the inventory.

Best Buy has a cool selection of products related to electronics, audio/video, and even home appliances. I was looking for a floor model or open box refrigerator that I could take home that day. Unfortunately they didnt have what I was looking for but at least the associate was nice and helpful in trying to locate one. Most other stores didnt offer that much.

Feels like a small best buy as far as inventory variety but they are usually out of movies fairly often, aside from Marvel and kids movies.

This store i visited twice within a month. I only saw one person in the department which I didnt even recognize he worked there. He was wearing completely different color uniform.

Good selection and staff is good. They’ll match any price that you see on the internet or pamphlet from authorized dealers.

Favorite store, always so clean and organized. Amazing customer service and support. Matt in mobile dept is great with suggestions on tech and shows pride in helping others.

THE AT&T CUSTOMER REPRESENTATIVE WAS AMAZING! (THE CALIFORNIA GIRL)

Was quite impressed that I can find someone, they found the item I wanted and I was done in 10 min. Now that is service. I’ll be shopping here again.

Absolutely amazing customer service, truly above and beyond. Thomas the manager and carlos the sales rep really helped me out every which way they could with my return (after various blunders on my part from lost receipt to no longer having the debit card I used due to suspected fraud). Even if I was unable to return my item I wouldve still written this review because of their efforts. Thanks again Thomas and carlos!

Ryan in phone dept was very funny and made sure my new phone was completely set up. He had the same phone and showed me a few tricks he knew. Great experience!

Customer service claims that their policy doesnt cover manufacturer warranties when I worked for Best Buy for 4 years and know that it does. Shame