Laramie and Katie are amazing! They are both super helpful and always make sure to assist or give any recommendations. Although the store can improve on items being in stock, they have definitely made my trips there pleasant.

Very poorly organized bad customer service rude employees I will expend my money shopping on line or rda

There is a girl here that is SO rude. I asked her for help on some products and her response was “I can give you my card and just do your hair for you” and when I told her no, That I just wanted some help in regards to the products she seemed very irritated to help me. She even went as far to tell me that the color I originally was gonna choose wouldn’t look good on me. So I ended up picking another color. I avoided going back for a while because she made me feel so bad about myself. But I ended up going back for the color anyways and it looked great on me so her opinion was irrelevant! But from now on I will go to RDA! At least there they are helpful and respectful.

Michelle is so helpful at the Round Rock location. It is really pleasant dealing with someone that understand our industry.. I cant say enough about her. I been in the industry for a while and it very rare when going in a supply store and have someone like her helping you.

I came in on my day off to buy a few things in particular but I was also wanting to browse as I love buying new products to try out. As I was browsing, the two ladies that were working up front felt the need to follow me around the store and watch me the entire time. One of the ladies came up and asked me if I was looking for anything in particular and proceeded to stand RIGHT next to me, not saying anything, for the next few minutes as I browsed that aisle. It definitely rushed me out of the store and I didn’t spend as much as I originally planned. Just because someone takes their time browsing the products, does not mean they are shoplifting. I take pride in having a license and I would never do anything that would jeopordize my career or personal life. The whole situation felt incriminating and I won’t be back. Save your money and shop at RDA, prices are better there anyways.Since I have read a previous review of someone having a similar issue, I would also like to make it known this happened on 3/11/2019

Great variety of professional supplies for licensed haircare professionals. Friendly staff.

I love Armstrongs! They have great prices and a wonderful selection of professional products and awesome, knowledgeable staff.

They rarely have what you need. Every now and then you get a friendly cashier. Theyre usually dry. The items shown to be on sale arent always marked or ring up at the sales price.

Love the ladies there always nice

Good product often biased on clientele. Im asking for help and looking around. A another person walks in an automatic they realize its someone who is entering. The acknowledge by a greeting. They told me they were non ethnic friendly...and assuming but I chose to see for myself. So now that I come in more often and search and help myself I guess Im more palatable. Geez ijs...I cant...how much longer will I buy things just because of a product thats good in exchange for intitaledness to my business. Its a lot of that going around. Nyour here because Im in here and other who work hard for thier money to keep you in business. Smh gotta do better manager

Love Cynthia! She’s helpful, kind, and professional.

Theyre under new management and they are awful! Unprofessional they never get your orders right. They are always out of things in the store. I would definitely drive a little further even to the Killeen Armstrong McCalls before this one. Or all together just go to RDA the Redken stores are a lot more professional and helpful towards hairstylist!

Ladies here were super helpful!

I would like to start by saying I’ve visited many arm strong and McCall locations and even met the owner and by far this is the worst shopping expiriece I’ve ever had. I purchased a pack of towels (not cheap) for school as I am a esthetics student and was ensured I could return them and even called several stores explained that my teacher had opened the top of the package and found no problem with proceeding with my return. When I entered the Round rock location I was instantly greeted by negative energy. I proceeded to explain that I had just purchased this item and I had my recipt and my return was immediately denied while the person behind the counter discussed this with who I believe was her supervisor. I was already having a poor experience with the one employee I thought her supervisor would be able to alievate the situation. Instead I had an even worse experience with her supervisor who was unprofessional in the way she spoke to me and offered absolutely nothing for me in this situation not even in store credit. Being a licensed professional and shopping at a professional I was extremely let down by the costumer service I received. I also know different locations are under different management I recommend doing your business elsewhere like the research loacation

Michelle is awesome, everyome here is always so friendly and helpful

Everyone is always so helpful and cheerful

Always have the products I need

Very knowledgeable staff

Love Armstrong

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Good customer service!