Came 3 hours away to purchase my first vehicle from Tyler G and Mike V and Kyle F what an amazing experience. Tyler was the best sales person ever! very respectful along with the managers coming back here to buy another vehicle asap!!! Go see Tyler and those managers for your new vehicle

I want to give these 5 stars to the salesman that helped me and my parents get my brand new 2021 Accord sport. Carlos Neria was such a great salesman, straight to the point and made the process quick and easy for me and my parents. Totally will recommend Carlos to friends and family that are looking to purchase a new vehicle. Thank you once again Carlos!

My sales guy Tyler G was simply amazing, i came in looking for something that i really needed & no other place was able to help me & Tyler was able to find me just that at the price i was looking for. Got nothing but great stuff to say about this Honda Dealership. From my sales guy, to supervisors to the man that helped me with my contract! You guys are amazing! Thank you so much Tyler! He made sure all of my questions & concerns were answered, he even laughed at my bad nervous jokes because we all know that big buys are not easy choices.

8-7-21 I went to look for a specific vehicle I have wanted for awhile. I was very nervous at first looking for a car and hoping it was available. My salesman was Chris R. To be honest, he was one of the best sales people I have ever met. Very knowledgeable and helpful. He took care of me and did everything in his power to get to where I wanted to be. Very professional but also down to earth and personal. I will definitely recommend people who are buying Honda to ask for Chris specifically. You wont regret it. Thank you so much and good luck on your dream car! - Caitlyn

Tyler was Geat guy to work I do recommend him. Both his managers Mike and Mike really did a great job as well .Left the place feeling satisfied after trading my car, they all took care of me well .😀👍

My recent experience with Schaumburg Honda was amazing. Ulises really took time to understand what vehicle would work for me and my family. He took his time explaining benefits and downsides of each vehicle and made sure I was comfortable before moving forward. Because of this I was able to get two vehicles from him. His sales manager Kyle was extremely helpful also, in making my experience great and making sure I was taken care of. I highly recommend this dealership for all future vehicle purchases.Thanks Ulises and Kyle.

Marriage V. We bought a car from you in August. We made a deal fairly quickly and were paying cash, however we had to wait for quite a few hours. You made an appointment for our transmission to be flushed. When I got there they did not have me on the schedule. They did agree to service my car and said it would take about 2 hours which I was expecting. It didnt even take an hour. My husband checked it when I got home and said it didnt look flushed. I also brought a short list of other concerns that we had, which we feel should have been addressed by Honda. A manager took a picture of the concerns and said that honda would address them. He said you were going to call me, but I never received that call. We feel like our business is not a priority.Wish our business was more important.Steven and Kathy Harrison

We recently bought a used Honda vehicle from Schaumburg Honda. We found the vehicle online, with their easy to navigate website. Their website gave excellent details for us to evaluate and decide if this used vehicle was for us. As soon as we called Schaumburg Honda to discuss the vehicle to the time we purchased, we had excellent service. We were first serviced by the internet team, which did a great job in answering our questions and handing us for a test drive at the dealer location. When we went in to meet the sales person, Ricardo and the manager, Michael, they were both extremely helpful and informative. After the test drive was completed, the paperwork was completed with efficiency. Within one day, we were able to purchase the vehicle. We had wanted to add a roof rack and Manager Mike took care of the details and helped us add it on the next day within the service department. Cheers to a great team at Schaumburg.

Ray was an excellent sales man for my first big purchase! Helped get my car ready for me in such a timely manner. Always helped out when I had an issue or question. Highly recommend seeing him if considering a new/used car!

I figured 2 months after I bought my first car, it was time to extend my compliments to the staff.First off, Ray was/is my salesman. I only say is because I’ve had a ton of issues with my car so I am still dealing with him. Now - I know saying “a ton of issues” isn’t exactly a favorable thing to say, but I bought the managers demo of my car so I almost expect it since a manager (who I don’t think drove very well) drove it before me. Now, this is starting off pretty bad.. just wait, it gets better.My car issues made me feel like the experience was about a 3/5, but my salesman, Ray, made it about a 7/5 experience so that averages out to 5, right? I kid, kinda. See, when I did have an issue with my car (some defects, some at fault of the manager who drove the car before me), Ray figured it all out for me. I felt like he was my biggest advocate, especially in the service department. The sales manager, Kyle, was great as well. Especially being a young girl (don’t worry, I brought 2 men with me just in case) it is super scary to know that salesman are known for just trying to squeeze anything out of you that they can. I did not feel like that at all with Ray. He was honest, upfront and continued to be there for me even after he sold me my car. Kyle as well. When Ray was busy, Kyle had my back and got to my concerns quickly and efficiently, like a manager should. It’s really rare to find that especially after they make the buck off you. I can tell it wasn’t like that for Ray. I had his personal number and he made me feel welcome to text or call him with any concerns and every concern I did have, he took care of. Even when I did have issues, they gave me a rental car so I didn’t have any inconveniences about not having my car even the 3 times I came to get it serviced. My car is great and I would recommend Ray to any of my friends looking for a Honda.Thank you, Schaumburg Honda! Give that man a raise or promotion!

Tyler and Mike V helped me get a great deal on a new 2022 Civic. Really appreciate all their help on saving money and getting a new car at the same time. They are amazing people!

Dealership management was extremely nice and helpful. They listened to my needs and helped me to achieve my needs. Sales person Hasan was extremely nice and made our visit very comfortable. I will make sure all my daily and friends

Kamil was my car salesman and did a great job at answering all my questions explaining everything. Very efficient. The finance manager Nick also was very helpful and accommodating. I had an issue and they were able to resolve it.

Hasan was absolutely wonderful as my sales person. Highly recommend this location.

Had some confusion regarding a warranty and customer service was very patient with me, even though I was at fault and causing a delay for the both of us. Oil change and tire rotation is, well, a bit slow but thats not so surprising for such a major dealership. I do appreciate the staff for being so patient with me and helping me out. The wait isnt so bad either, I was able to keep myself entertained by watching the news or getting some quick studying in. If you dont want to wait there, you can be shuttled home as well. No complaints so far.

I just wanted to thank you for an excellent service that the crew at this location provided for me. Kyle, the product specialist and Dave who took care of the financing. They were honest, explained everything to me in detail. They listened and did not try to play any games like at Chicagos Honda dealers. This is the place to go with guaranteed satisfaction.Thank you very much.

April was a fantastic sales person. We did a deal over the phone, I came in and signed and drove away. Easiest dealership experience of my life. Thanks!

Purchased a car on October 1,2021 From CJ. He went above and beyond my expectations! Extremely helpful, professional, patient, understanding and fun person! If you decide to go to Schaumburg Honda, definitely go ask for CJ! Turned stressful process into fun experience! Got me a car faster then was initially expected! Loved working with him, and the car is great!

My experience with Schaumburg Honda has been incomparable. From start to finish, the workers, communication and execution was carried out better than I expected. When my SUV displayed a Transmission Issue on my dash I brought it straight in and Omar the Service Manager was very kind and took a look at it himself. After the full diagnosis process, my case was passed onto Albert who was able to break the problem down to me where I was able to comprehend what was going on with my vehicle. Although it was near closing time and they had no loaner cars available for me, they arranged a courtesy pickup from my work to Honda to pick up the loaner the next day from the porter Jose. Jose was so nice and personable and we talked the whole way. From the time I was given the loaner to picking up my fixed vehicle was 6 days and Albert stayed in communication all along the way. I always knew what was going on throughout the process and knew that whatever question I had would be answered. I truly felt the care and effort that the employees at Schaumburg Honda put into their jobs and feel content knowing I now have a reliable service team to take my Piolet to in the future.

This was a terrible experience. Our sales person Kamil lied to us from begining to the end of our buying experience. My husband and i took my 19 year old son up there to buy his first car. Kamil lied, manipulated, and scammed us on the numbers trying to trick us into getting a warranty that we turned down at least 10 times. The finance advisor Jeff also lied and decieved us on the paperwork. They will lie, scam and tell you anything at this place. After purchasing the vehicle we had to go back up there the next day to redo some of the paperwork. The manager chung said that he would talk to us when we got there but never did. Avoid this place, they are very desperate for sales.

Came to schaumburg honda to buy my first car from Tyler G and manager Kyle was the best experience ive ever had!!!! if you need a car go see those too. thanks schaumburg honda and thanks Tyler and Kyle!!

After my car was totaled I looked online for a replacement vehicle. Mike was extremely helpful and patient while he provided options. He helped to reduce the stress of a devastating experience and I left extremely pleased with my purchase. Kudos to Mike and the Schaumburg Honda staff.

When I walked into Schaumburg Honda dealership last night, I was nervous. I had never bought a car before. Sure, I had my family with me but there was the obvious worry, what if I made the wrong decision? I was looking for a car that not only helped me go to work, but to set a beginning for my life. After, last night, I know I made the right choice. I was approached by Tyler Griffin, a wonderful person, who assisted me in purchasing my new Honda Vehicle. I certainly made it difficult and yet they never showed a sig of discomfort. I felt supported and satisfied. Mike V, another amazing person, reassured me that as a customer, I dont have to be apologetic. I left that dealership with a car that has become a major part of my life. I truly appreciate the efforts of the team at Schaumburg Honda, especially Tyler G, in all they do to make the customers happy.

My husband and I went in without any expectations. April went above and beyond by being GENUINE, HONEST and incredibly helpful. Her and her manager, mike, did everything in their power to help us get the vehicle we needed/wanted within our price range. This was a seamless process, and we are so thankful!!! C&B

I worked with Mike Yang when I purchased my car. I was able to trade in my car and purchase exactly what I wanted. I had been to many dealers that week but the experience I had here was the best and I would gladly go back next time I want to upgrade. Thanks so much!

Highly recommend!Ray was very insightful and helped walk me through the whole car buying process. I appreciate the service and friendliness of the entire staff.

They are very busy,but was taken care of.Also went to the Subaru up their, they seemed like they didnt want to be bothered. No dealers have any cars,you can order one but you may pay over retail.Its a good thing we dont have to get our tanks and planes from them.

Price negotiating were frustrating on a used van, felt they weren’t being honest. Later working with finance department there were issues and they are only willing to do what is easy for them and not do extra work. They also over charged on taxes, when we corrected their amount, they still over charged which made another hassle on our end. Multiple issues, difficult to work with. They are happy to sell you a car, but not easy to work with later.We will not be buying for them again.Edit: found out I was not given the proper paperwork to register vehicle. They refused to send the proper paperwork until the Secretary of Sate contacted them, and they offered to send it over the next day. 28 days after purchase I’m still waiting for them to send the proper paperwork.Calling them I get the “run-a-round” and get directed to “full” voicemails and and get disconnected.Terrible service in my experience.

It was a great experience to come to Schaumberg Honda Automobile. The staff are very welcoming and Mr Kamil, our sales representative was very patient to us answering our question and he surely knows his job very well. The staff who was assigned to us are very accomodating. I got my dream car and I am happy about it!👍

BEWARE OF PURCHASING WARRANTY - THEY WILL TAKE YOUR MONEY AND GHOST YOU! Purchased a New vehicle and the extended warranty in July 2020 and am still waiting for the warranty to go through (over one year later). I have spoken with several people who have assured me this will be fixed and are apologetic but nothing gets done and now I am being ghosted.Heres what happened: the paperwork filed by the dealership was wrong so the warranty was rejected (it was listed as preowned even though it was new). Ive been patient trying to get this corrected and understand people make mistakes. It took months to get someone to finally fix and resubmit the paperwork. When I checked in with the warranty company the warranty was pending waiting for payment. After checking back in with the dealership about the pending status I was told the remittance can take a few weeks. I checked in after over a month and the remittance was resubmitted (read: likely never submitted to begin with). After waiting another month I contacted the warranty company directly again to confirm it went through but the warranty was cancelled because the dealership STILL had not submitted the appropriate paperwork. Ive been incredibly patient through this process giving the dealership the benefit of the doubt but this is RIDICULOUS!After several attempts to contact various people at the dealership to correct THEIR mistake, I cannot get anyone on the phone or to respond to emails or texts. This place is a joke and not worth the trouble. I would have rather payed slightly more for my vehicle than deal with this mess.

Absolutely excellent place to do business love these guys highly recommend them great pricing great staff great management

We had a wonderful experience with Tyler G!! He helped us to get the brand new Honda Odyssey weve always wanted!Best salesman ever! He was super friendly, & patient with all our questions. Thank you Schaumburg Honda!

Tyler Griffin and manager Mike V. Treated us with the output respect. Came in and was greeted very well. Paperwork was smooth and came out with a smile and a new car.

Our experience was exceptional! From the start with Caroline and Trey to the end with Gary, they were able to get the CRV I was looking for and make the entire transaction quick and easy. If you are looking for a Honda I would highly recommend Schaumburg Honda.

I am working with Schaumburg Honda for over 14 yrs. I have dealt with multiple sales rep. Mike Yang is really personable, knowledgeable, and easy to deal with. He does not pressure you but rather work with you and find the best possible car which you like and within your budget. I have used service and maintenance department over several yrs. They have good technicians on staff who get root cause right away and completes assigned task in timely manner.

AVOID FRED. He is pressuring, manipulative, and will shame you as much as he can. My family has bought cars here for years. Apart from terrible service(as seen in many of your reviews), FRED was absolutely horrible and was trying to rush everything. Is this how you train your people? “Even for X amount, you need to think” YES, of course I need to think. It’s a big purchase, and if we have a “deal”(refer to text). Then what’s the rush? Very dissatisfied and after reading your reviews, it appears multiple people in your sales department are like this. If you’re a consumer reading this, go to Motorwerks Honda. They are friendly, the building is MUCH cleaner and they are NOT in a rush.

So… I had done a full fluid exchange few years ago(replaced brake fluids/ transmission fluids… oil change)…Afterwards, my car ended sitting in my garage for 3 weeks (military duty call) - I came back the steering wheels were so stiff when I try to drive- I checked the fluid level it was low to none- I didn’t see any leaks- I called to bring it in to check up- they made me pay another inspection fee (I think around $75)… and found no problems of their doing- after that my car always felt stiff steering when I first take it but loosens up after giving gas- I didn’t think much of it- FAST Forward to recently- I realized they forgot to refill my fluids causing my power steering pump to break (hence stiffness in the beginning) & now leaking rock&pinna - what’s worst, they charged an extra inspection fee- THESE People are Cut Throat!! People make mistakes but how you correct is very important!! I haven’t been back this place since, not even for my oil changeThought I should share it even if its late

Recently got an extremely nice car at this dealership! Tyler greeted me before even entering the dealership which is something I appreciate greatly! He made me feel comfortable from the start! Had good knowledge about the vehicles, was patient, nice & above everything else did not force me to make any decisions just provided me with the information need to get everything done! I loved how it all went so smoothly definitely recommend coming here and working with Tyler simply put my experience was amazing thanks to Tyler!!

Tyler Griffin did a great job to help me out on buying a new car. Enjoyed my experience there.

I bought a 2021 Pilot on Monday and Ive always been super iffy about going in to dealerships not knowing what to ask or how to deal with everything but thanks to Paul Neria, my car shopping experience was amazing! He made the whole process so simple and made you feel like family! Def recommend going to Paul when youre at Schaumburg Honda!

We bought a car from CJ recently, and we were very pleased with the experience. CJ and the team were reasonable and accommodating, even helping with home delivery. Definitely recommend.

I used their website to check on availability of a used car I was looking at. Donald Dunning reached out to me shortly after confirming the car was available and set up a test drive for me. Very responsive and helpful!

Tyler was great! He sold me a brand new HR-V in the middle of the chip shortage with no extra hassle! Great service! Highly recommend!

I spoke to Gary who was extremely helpful finding the right car for me. He answered all my questions and had everything ready when I came in. Nick in finance was very knowledgeable and gave me a great rate! I would definitely purchase my next car from Schaumburg Honda.

Mike Yang and Mike G. Will take care of you. Great easy going guys. 5 star service

Big thanks to Paul Neria for helping me purchase the right car for me and making the process as smooth as possible. Definitely recommend him.

By far the worst place to go and get anything fixed. they always overcharge me for no apparent reason. Instead of paying WHAT THEY SAID I WOULD HAVE PAID 189.95 they charged me 300$ for a simple battery, even when i told the gentlemen i knew it only costed me 189 he still lied and said i had to pay more for the Battery. Last time i ever go here to get service done, next time ill just go to St charles location instead.

Was asked to stop by with the understand to be able to match the online quote for trade-in. Looks like there is some glitch in their online trade-in assessment.They could not even match near to it..

I flew in from another state to purchase vehicle. They were not able to find it at first, however another salesperson was able to locate it, I was happy with the vehicle so I purchased it. Fast forward to a month later and received the title with incorrect information on it. I called the dealership and was informed nothing they could do about it, the guy had 15 girls upstairs one must have made a mistake, he stated it’s no big deal for me to straighten it out at my DMV. I will not be purchasing from them again.

Sales person was very knowledgable and engaging. Finance manager continued to ensure the whole process went smoothly and was seamless.

Tyler G. And Mike G. were very helpful with my car purchase after relocating from Florida.

Nice services offered by Stela. Good information about the car features before selection. Buying procedure was quick and easy. It was my wonderful first car buying experience. Mike- the car guru offered me help in understanding detailed features of car from Android auto to Honda safely sense. Recommend customers to work with these guys.

Really helpful and understanding cranking numbers to give me a really good deal and not a lot of time to check out a 2022 honda.thanks to Belen.so helpful and happy with my purchase

I boughted the honda Accord from the guy Tyler G and manager Mike V they both was so nice with smiling face and helped me out with everything to buy a car from them without and hidden charges and payments

I went in to buy my first ever car and the salesman Gary helped me! He answered all of my questions in detail and made it as seamless of a process as he could. He was very helpful

My husband and I just bought a Honda Pilot. Had a great experience with Tyler G and Mike G. They were great to work with.

My Honda CR-V would not start, battery was ok. Think it is the starter issue. Car was towed to Schaumburg Honda.Confirmed by Service advisor that it was the starter provided and the breakdown of the cost of parts & labor was 900+.Since it was a Honda part & mechanics, the cost of repair was higher to be expected.Gave the go ahead to make the repair.After picking up the car, while driving away from the dealership, noticed the engine light was lit.As it was late in the day, informed Honda service of the issue. Brought the car back the next morning.I drove into the service garage area where the technician checked the car’s computer, error code for the knock sensor.The service advisor estimated the repair cost to replace the knock sensor to be $450 ( a discounted price)I questioned if the engine light issue was caused when work was done during the starter replacement as there was no engine light prior to the car being serviced.The service advisor, VJ, was positive the knock sensor issue was not caused by the starter repair as the location of the starter and knock sensor not close to each other. One was on top and the other the bottom.I left and called other repair shops for additional estimates.I ultimately took it to a mechanic who gave me a more reasonable estimate to replace the knock sensor. He also instantly mentioned a possible loose wire once I said the engine light came on after the starter has been replaced. He would not know for sure until he takes a look at my car. Sure enough, there was a loose wire. Once he snap it back into place, the engine light was gone. Total cost was $99. This mechanic said the knock sensor was directly behind the starter.I am disappointed that the Schaumburg Honda service advisor, VJ, did not even want to investigate the issue further, but instead gave me a $$$ quote for a part that did not need replacing.If you want a dealership to fix one issue but create another issue, Schaumburg Honda is the place for you.

Tyler G. was very patient when helping us buy our new Honda odyssey. We had to negotiate prices back and forth, and he made sure our needs were met and respected what we were looking for and could afford overall. Very pleased with our experience.

Our salesman was Tyler G. From the moment he greeted us until we left with our new CR-V, Tyler was patient, knowledgeable and professional. He made sure our questions were answered while valuing our time. Our experience today was the best we have had buying a new car, thanks to Tyler.

Maurice Perkins made what I thought was going to be a stressful exhausting process into a fun and calm experience (two words I never thought I’d say about buying a new car) He listened and guided me through the process of buying a new Honda CRV with full transparency and was incredibly down to earth, qualities you rarely ever see in a car salesman. Trust me, if you need to buy a new car go see Maurice!

MIKE YANG was absolutely fantastic, very helpful and honest person. I almost forgotTo ask for the second key, and he remembered. 10/10 would recommend making your next car purchase

I purchased a 2018 Certified Pre-Owned vehicle from Shaumburg Honda in March and have had a continually horrible experience with all aspects of their operation, including the sales, finance, and service departments and managers.First, their finance department lost my financing contract (!!) and didnt do anything about it until I spent over 10 hours (10 hours!) on the phone with them and my bank trying to figure out what was going on. After two months of no communication they apparently found it and submitted it to the bank without telling me, so I had four days notice before I needed to make my first car payment. Fortunately that wasnt a problem for me but I could see that screwing someone over.Second, they forgot to update Hondas system that Im the owner of the car and that its a CPO, so when I took it to another dealer my warranty and complementary oil changes were not honored. I was told I could still get serviced and get a refund from Schaumburg Honda after the fact, but after many additional phone calls and messages I have yet to receive a call back or refund, and I have not had confirmation that my car is even updated in Hondas system as a CPO car yet.Finally, their customer service setup is intentionally designed to block the customer from receiving service. Heres an example of one of the many dozens of calls Ive placed with them. I call, I explain my situation to the operator, they transfer me to a service rep. I explain my situation to the service rep, they transfer me to a manager. I am on hold for 5 minutes and the call goes to an answering machine. I leave a message and never get called back. I repeat the process until I actually get in contact with someone and waste hours of my personal time doing their jobs for them after spending thousands of dollars on a car at their dealer.Since having this car Ive dealt with four different Honda dealers now and three were a total breeze with great customer service and access to managers when needed, but Schaumburg Honda has been nothing but a nightmare.

The car works, but they never gave me the second key at time of purchase. 3 weeks of back and forth with their salesman Carlos, trying to get an appointment set up. Still nothing from him, and was told I would need to pay $200 to replace the key i was never given but was supposed to receive. Pricing for the vehicles are also a joke, expect to see them at least $5,000-6000 more than the advertised on their site. Ask for the invoice for the items, and if you see “other fees” at more than $1000 it’s not just the “certification” price. The person that was helping my salesman with getting us a price, tried to keep lying that a $500-700 certification cost for their vehicles was made to be $1000 because it was the average cost of certifying. Now how does $500-700 average out to $1000? Regret purchasing my vehicle from this dealership. The car is a Honda so it’s well made, and gives you plenty of options for other dealerships to deal with. If you can try going somewhere else, do it.

Zero effort. Swindlers. Tried to give me $4,000 less than what my car is worth and one I pointed out that they were trying to screw me they said well it doesnt matter because of the car that you want to trade it in against. I drove an hour one way to look at this vehicle. I was led to believe that this would be a professional establishment, and it is as ratchet as their website. Go somewhere else

I purchased Honda CRV 2020 from honda Schaumburg. I receive a really bad experience from financial department. They told me they will do the first payment, and took a check from me for first payment. But they keep my check almost one month.But they didnt do the payment. I informed multiple time about this due payment date. They didnt take an action. Thats why I lost my credit score and receive a penalty from Honda service. After this issue I go to the this office, They give back to me the check but they didnt agree their mistake. They are saying some unnecessary reasons. For my suggestion is, if any one go to this office. Do all your payment your self. Dont trust financial department. Thankyou

They are scammers and cheaters I went to look at a used car and they told me come back tomorrow we need to complete inspection so I made a appointment for the next day at 5:30 and when I went their they said the car is sold out they sold it and gave me a fake appointment telling me the car is available. Don’t go to this dealership if u want to save ur money from scammers

We worked with Tyler G. And the experience was awesome. He is really a nice guy to get car information. He listened to our queries patiently and clarified the same. He also got some info from his manager where he was not clear. He was in no rush which was great. Thank you Tyler and Schaumburg Honda automobile.

I purchased a Honda pilot at this dealership on May 29, 2021. My 30-day temporary permit expired yesterday (6/30) but I have not received the title document from this dealership. This is my only vehicle. Now I am stuck at homeI contacted them two weeks before the expiring date. Every time I was told to be patient. Last week they said the paperwork was mailed but I have not received it for a week. Today I called them again, and they said they mailed the paperwork today. I tried to contact the general manager many times. Every time I was told he was in meeting. I emailed him but never heard back.Definitely avoid this dealership for your vehicle purchase!

Just bought a 2020 CRV. Salesman was Nick, and I was very happy with the experience. Nick was very helpful and no pressure at all. I figured that I would get it (the pressure) in the finance portion... but that did not happen either. I knew what I wanted (and didnt want) and Schaumburg Honda treated me well. Very happy and recommend.

Worked with Mike Yang to get my first car (Honda Civic) and was very pleased with my experience. Got a great price and walked out happy! I recommend coming here for your first car needs! :)

I even dont wana give star they just wana run ur credit any budy go there ple chek the extra price they wana chargeLot of place to buy car dont go there

Be careful while doing business with Schaumburg Honda (Bob Rohrman Honda) and their FINANCE MANAGER ANTAR ALVAREZ because they care about their profits and commissions more than their customer needs and budget. I am saying this due to bad experience my family experienced when we bought our used 2014 Subaru Forester from there on Saturday 28th August, 2021. We came across used 2014 Subaru Forester that we liked and while negotiating the price, my dad made very clear to the manager who was working with us that our final price is $15,000 excluding taxes and other mandatory state fees like license plate and so on and manager checked with his boss and even they also agreed to sell the car for $15,000 excluding taxes and other mandatory state fees like license plate and so on but what we didnt knew at the time was that later when they make us sign the paper work their Finance manager (Antar Alvarez) would secretly include all the USELESS warranties and make our final bill bigger, and also mess up the paperwork since he didnt wrote proper name, and address where we belong from so we would get taxed based on our home location and not else where. It was already late about 9PM when we were doing the paperwork and Finance Manager (ANTAR ALVAREZ) was also making us hurry and not letting us read the paperwork properly before signing it to make sure everything is good and price is also what we decided on so we signed the paperwork by trusting finance manager and dealership that they wont betray their customer trust. Later when we went home, we checked paperwork and found lots of mistakes in paperwork, from name to home address to final price. The finance manager made mistakes 2 times while we were at the dealership with name and home address that we showed him but still he made mistake again since he wanted to go home and didnt care about this customer. While checking paperwork we also found lots of unwanted warranties that we didnt agree on and some warranties that dealership didnt even mention to us which made our final bill bigger than it was supposed to be. Next business day, we called the dealership and setup appointment with finance manager (Antar Alvarez) to fix the mistakes that he made. We met him and showed him all the mistakes and he said he will remove some warranties while not remove others so we went to sales manager that was doing business with us on the car and he said other warranties also can be removed, only after that finance manager signed paperworks to refund our money. Story doesnt end there, we asked for final confirmation for our final bill of our car that includes the final price so we know they fixed their mistake, but finance manager refused to give us by giving us excuse that he cant give us and only bank can give us and bank would probably send us in 1 month so we initially agreed and went home and waited one month but it didnt show up. We checked our online account from bank providing financing and we still see the wrong final price and didnt see any refund we were suppose to get so we contacted finance manager again and this time he didnt pick up our call nor attended our voicemail that my dad left him so we went to other finance manager (Nick) at the dealership and even he wasnt willing to give us refund on some warranties at first but finally he filled up paperwork again to give us refund on all the useless warranties that we didnt signed up for in first place and he mailed it to proper place to get us refund on extra money ( I still dont trust until i see final price fixed). Piece of advice for everyone, stay away from this dealership and take your business else where you wont face such drama and if you happen to do business then dont do business with FINANCE MANAGER ANTAR ALVAREZ, he will definitely scam you and DOUBLE CHECK UR PAPERWORK AND DONT LET THESE PEOPLE HURRY YOU INTO SIGNING PAPERWORK. Sorry for long review but details are important. My family will definitely NOT do business here again and we will ask our friends and family to take their business elsewhere than here.

Salesman was nice, while I was there purchasing a vehicle. My issue is with customer care after the fact. Been given the run-a-round concerning an issue that I had no control of (license plate falling off car). No matter how many times I call and speak to a manager, they never call back like they say they are. Just tell you that to get you off the phone. Wont be a repeat customer. Might even remove a 🌟 from this two-star rating...

Went in on a Saturday and was thoroughly impressed with the buying process from start to finish. Their wonderful staff took very good care of me and I felt lucky to work with each and every single one of them. Carlos, Mike, Jose, Paul and Luis all went out of their way to get me exactly what I was looking for! I highly suggest this dealership! Such an easy and relaxing process. Thank you all so much! I will forever refer friends and family to you!

The service tech that handled my check in was really friendly. Everything went smoothly. All over a great experience. Thank you.

Tyler G. was fantastic working with us! Very negotiable and patient working with us. Certainly pleased with our visit and would recommend visiting!

My experience at Schaumburg Honda was great everything went very well my sales person Gary Graeff was very honest with me on everything no pressure and I only had one key and he went out of his way to make sure I had two

Brought in my Accord for a service recall and Anthony was outstanding! From the moment I drove into the service area, greeted me very respectfully, explained what would be done and time frame. Work was done earlier than they estimated and had a free 100 point inspection with recommended service and cost. Wonderful experience, great service, definitely returning.

Very very happy with my purchase from this dealership. Everyone was so helpful and nice and the whole process was so smooth. Paul is the best salesman and the finance manager Luis really worked with me and did their best at getting me exactly what I wanted. I would definitely recommend this dealership and these 2 gentleman to anyone who is looking for a new or used car!

This place definitely does not do good business. They are very shady. They had a car listed for 24000 I called to make them an offer and they said oh its listed at 24,400 we could come down to 24,250. Then they changed the listing online to reflect that price lol. So dumb and now I will be buying that car somewhere else. Please see the photos I have added for proof.

Buy a car from Taylor, but take it somewhere else for service. Bought a car from here earlier this year. Taylor was the salesperson and was great. Good information, follow through, etc.Brought it back in for an oil change and the experience was totally different. I showed up 15 minutes early for the appointment and was told that it would be $69 and 1 hour and 15 minutes. After 2 hours and 45 minutes in their waiting area, I get the car back and they tried to charge me over $90. They didn’t even run it through the car wash.

Tyler, one of the salesman, made sure that I left the lot with what I was looking for well as well as satisfied all my wants and needs when it comes to buying a car. Overall, the place is great and highly recommend talking to Tyler.

This was probably the best car shopping experience I have ever had! Gary Graeff was very helpful and made us feel welcomed as soon as we walked up. The customer service he provided was great and he checked on us frequently throughout it all. The process was hassle-free and we left very happy with our decision! I would definitely buy another car from this place.

Tyler G and Manger Chung were awesome!

We recently purchased a car from Honda schaumburg, we were instantly taken care of by Gary Graeff. He was very humble, understanding and provided us great customer service. We even had a few issues with the financial paperwork but he was very helpful even in that :)

Went to the dealership to look at cars. Spoke with a salesman Tyler Griffin and he was awesome! He was very knowledgeable, extremely polite and answered all my questions! Plan on going back to purchase a vehicle thru him very soon!

Kamil was the Sales person who I talked to from the time I entered the store until I finally bought it. I give him full 5 stars for being an awesome help and not pressuring me to buy the vehicle. He is very helpful and did regular follow ups. 100% recommend Kamil and his General Sales Manager Mike Gargano go see them you wont regret it.

Over the years I have leased or purchased 8 vehicles from this location, and most recently, completed a lease buyout (because of crazy car prices). The salesperson that I normally work with was not available but I was directed to Tyler Griffin who did everything to make the transaction simple. The whole process could not have been easier. Thanks Tyler.

Just purchased a used Honda CR-V with the help of Daniel B! He was very thorough in my tour of the car as well as helping with getting my monthly payments within my budget. He was willing to go out of his way to deliver the car to the city, which I appreciated. If you’re looking for a Honda or used car, ask for Daniel B-he’ll take care of you!

I came in and Tyler immediately helped me. He told me everything I wanted to know, and was very knowledgeable about the different models. I would recommend him to everyone I know!

STAY AWAY! This place has the worst service I have ever seen. Saw an add of Facebook and thought it looked promising, Gabriela was extremely kind and helpful talking about the car I wanted to look at so I thought I’d come out the the dealership to see it. The dealership was 45 minutes from me but I thought it would be worth it. I WAS WRONG. This so called manager was clueless at managing his staff, the “salesmen” were shy and after standing around for 10 minutes one finally approached me. Every customer in there at the time complained and was met with a rude response. The front desk manager found my name funny, my salesman thought filing some papers was more important than helping me and after 37 minutes of waiting around I left. So I say again, STAY AWAY!

I request to every one who go there by mistake ple chek the numbers when they give

Tyler G was very quick and helpful and made the whole process very easy.

I have been bringing Schaumburg Honda for about 5 years to ensure that my tires were properly filled; it was a great value add to be able to bring to the dealer for this free and easy service. The other day, I went in per usual when the light goes on - and apparently the new manager of the service department had them remove the air hose to do the easy check/fill. Instead it was going to be 30 mins to ensure this was done. I get it right - there are tons of places to get air in your tires; but being able to go back to Honda for my Honda seemed like the best idea. Not anymore.

It was my biggest mistake to go there its never gonna happen again me my family members, my friends my relatives no one gonna go there they r chaetIf go by mistake please Chek the paperwork what they charge

Salesman I worked with to purchase my new Honda Accord was knowledgeable and friendly. I had done quite a bit a research among dealers regarding price and we were able to come to a deal I was happy with fairly easily.

Shop totally misdiagnosed my mothers concerns and then recommended 14k in repairs on a 2011 pilot. Shop tries to take advantage of customers that have little to no knowledge about repairs.

They were amazing until we tried to use the warranty they sold us. Now come to find out they have not sent anything in so we will have to pay out of pocket to get the problem fixed. Have been calling them to have this straighten out and they will not get anyone on the phone that will help fix the problem. This is just down right ridiculous and poor customer service.

Bad bad bad. Tried to tack on an extra $2971.00 for an extended warranty that was never approved. Extremely disappointed. As an Italian owned business I expected better morals. Guess not. Extremely disappointed.

I would give this dealership a negative 10 if I could. This dealership sold a car to a young Korean friend who bought a used car in cash - $7000+ dollars for a 120,000+ Honda Civic . TITLE wasn’t available, provided many excuses as to why they don’t have the title. Since my Korean friend was only here for less than 2 yrs and had to go back home, HONDA promised to buy back the car for $2000 since “ they are aware of the TITLE issue” . They agreed to raise the offer to I think about $3,200 promising “ check will be ready” when she drops off the car. Interestingly when she got there to drop off the car, HONDA told her that they don’t have the check and they will just send the check to Korea. I had her take the car back to my house and told her I will sell the car on her behalf as long as she appoints me as POA.Many attempts were made to get the TITLE with no result so I ended up calling the Secretary of State Police. I received the title in less than 2 mos after that.Finally, the car was sold. A painful process but the pain originated from a bad business practice of Honda Dealership of Schaumburg- taking advantage of a young inexperienced female buyer from another country!