The staff were very friendly and the services was great! I went yesterday to get my vehicle and got a nice Siena for the family. Love the color!

Grant took care of us to get the best deal both for our trade-in and our purchase! Great experience! Love the people at this location!

It was a quick and smooth transaction. Darek helped me every step of the way and made sure I got out of there in decent time. Thanks!

Ordered a set of floor mats for my Tacoma on a Sunday. Parts were at my door by lunchtime on Tuesday. I work in a parts department at an automotive shop, so I parts are sometimes on back order. I’m super appreciative that they processed my order right away, and I’m also super happy with how fast shipping was for the price it was.

Service advisor Bart Szuba was not professional, after I told that I still have warranty on a car with 5k miles, he didnt like it and gave me attitude. Customer relations manager was protecting dealership interest. I will not come back to this dealership, because of horrible management. Had to go to Discounttire to complete wheel balance properly. Contacted Toyota customer service and they reimburse for wheel balance.

This is was the last Toyota that I bought…I had a 2018 sienna which had a lot of mechanical issues and trade it for a new XLE HYBRID,I thought a new car might be less problems,this one has no mechanical issues but noise isolation is awful,for a long distance even don’t try it because you will regret and second: recently after couple rainy days inside lights are leaking…I’m not saying this is bad dealer but they are responsible for what they sell

I took my Corolla 2018 to here to get a quote for a repair on the front suspension. So the Toyota rep told me to make an request for a wheel alignment service first and see if they can fix the issue. So I agreed and it was stated clearly on the document that the $120 charge is for wheel alignment, however after the technician inspection they mentioned they need to replace few components and gave me a ridiculous quote (around $5000). I said no thanks and I am going to get it fixed somewhere else, also I mentioned to them as they were not able to do the wheel alignment to please refund the $120 charge for it. Then they said it is not possible as this $120 was for diagnostic (which was not what they mentioned in the beginning and also the charge for diagnosis is less than $120). I contacted Toyota’s customer service and made a complaint about this issue and provided the documents showing the initial agreed charge was for wheel alignment. Toyota agreed with my complaint and told me they would contact the branch manager and ask them to give me a call and resolve the issue. I received a call from the manager the same day and she repeated the same things the rep mentioned (that they cannot refund me as this was for diagnostic). Also she was very rude and didn’t listen to my comments at all (repeating the same thing over and over). I went to another Toyota branch for the same thing and just got charged for $60 for the diagnosis and the quote they provided me was half the price Toyota Schaumburg quoted me. This is the last time I am taking my car here as they don’t care about their customers and just want to rip them off. I gave the same suggestion to my friends and family who live in the same area and have a Toyota.

It’s always a great experience at Schaumburg Toyota. Everyone in sales is so nice and friendly trying to get you the best deals.

Service personnel very efficient. Customers are informed of needed maintenance, estimated cost & estimated wait time. Workmanship always satisfactory without need to return for unresolved issue. Bought new 2010 RAV 4 here 12 yrs ago & continue to return for regular servicing. Very satisfied over the years.

The sales team, management and entire staff are friendly, cooperative and understanding for the need to share the information needed to make a complete informative decision of a major purchase of a quality vehicle that they offer in a very emotional connected understanding format. If you need to purchase a vehicle I would highly recommend Schaumburg Toyota and especially see Nicholas and or CJ of the sales staff team. Would definitely consider buying another vehicle from Schaumburg Toyota based on my very satisfied purchase. You just wont find better people in a brick and mortar sales society that can accommodate anybodys need and understanding of what their needs are fantastic experience.

Sales team did a great job getting the car I ordered deliver on time. Eric, my sales person was great.I’ll give them 5 star, even though the finance manager made up misinformation about the warranty to sell me extended warranty. His “facts” were clearly untrue. But, I guess that’s his job.

I was in the market for a Toyota Rav4 and knew stock would be incredibly limited. Unfortunately, ended up working with Grant who could not have made both my girlfriend and I feel more like an inconveneince. Even went far enough to give us the keys to a used car to test drive (without scanning my drivers lisence) just to get us out of there quickly.

25 oct 2021 came here to buy a car. Had an appointment with jim baranski. Very rude not willing to work with me to buy the car. Was in a great mood to change my car but this guy ruined it. Looked like he never sold a car. Very unprofessional.

Came here for a routine oil change a couple days ago. I called ahead to make an appointment and the person over the phone told me it would only take an hour. When I get there, the person told me its more like 1-2 hours. Fine, whatever, I was in no rush so I just kept the appointment. Two hours later, the person brings my car keys and a multi point inspection report and they kept telling me my brakes were in critical condition and only had 1mm thickness left and I need an immediate inspection and to come back another day to get it done.Fast forward to today, and I just took my car to get my brakes inspected at a shop I trust and have been taking my cars to for a while now, and the brakes arent even close to being 1mm in thickness and the brakes are fine to drive on.Want to know why people dont trust car dealers? Its because of stunts like this. This car dealer instantly lost all credibility. I will never come back.

Had a fantastic experience here.Derek sold me a preowned Toyota Tundra, told me what history he knew on the car, presented all paper work showing the cars history and repairs done to it and I didn’t feel pressured during this experience at all.When it came down to doing paper work and finances Derek made sure to update me during the entire process as to what was going on when I was waiting to ease my sense of wonder.I was from out of town and knew nobody from this dealership I would highly recommend anyone looking to pick up a new vehicle from a trust worthy person to go speak with Derek.

Something special in showroom. Custom trike.

This review is just for ordering the parts. I ordered a part for my toyota and the ordering process was simple and straight forward, with 30% discount on part compare to retail. Shipping was super fast, i got my vehicle part in one day via UPS. I was updated via email constantly about the status of my order. Good Job Schaumburg Toyota.

Great place, I highly recommend them. Service center is fast and reliable. Weve worked with Jerry in sales several times over the years, hes fantastic. We also loved working with Tom in the finance department. Theyve both been there for over a decade, as have many of their other staff. This is a place that keeps both their customers and employees happy.

Expensive for oil change my goodness never any specials on trucks then you go on to give me a coupon for $37.50 quarts, my truck uses 8 quarts your marketing team needs to review and realistic with the offers to suit the vehicle they own.Saving the dealership $$$ and keeping customers happy.

5 stars across the board. Erik Pederson made the car buying experience completely painless on our new 4Runner. He’s as patient and friendly as can be, and answered all of our questions. I’ve bought tons of cars over the years and highly recommend him and the staff at Schaumburg Toyota. Will definitely be back in the future. Thanks gain Erik!!! You rock man!!!

Really great service. Just traded in a car for a used Corolla. I had a minor issue and my salesperson,David, took care of it right away and at No charge even though I bought the car as is. Highly recommend this dealer!

I went to the dealer to purchase a vehicle. When talking to the sale man, Curt Hermann, we discussed the monthly payment plans and got to a monthly price that is okay for our family. We went to sign a contract with the Finance Manager, Max Giyas, who went over a few options about warranty which we denied, and no other amount got added to the bill. However, when we went home, I noticed there is a $4889 added to the dealer-installed option. I went back into the dealer the next day and asked about it and found out that it was the added paint protection and extra products for the vehicle. Curt Hermann, our sale man, did not go over the ultimate protection with us at all. Igor Mett, the Sale Manager, apologized to me that Curt did not go over the brochure and wanted to schedule me for the added protection. During the purchasing of the vehicle, the $4889 was nowhere advertised on the vehicle. There is supposed to be a clear bra paint protection on the vehicle but there isnt. The dealership told me that its already purchased and waiting for me to bring my vehicle in. I did not agree to this ultimate protection package and asked for it to be removed from my bill, but they keep saying that its already in the warehouse and need to be installed. It was not installed on the vehicle prior to purchase so I believe thats why theres no advertising for the $4889 add-on. I also believe that if I never closely look at my bill, I wouldve been cheated out of the ultimate protection package. I refuse to take my vehicle in for the protection films and spray. I was not aware of this option and felt like I got cheated into it.

This is a friendly dealership. I felt like Ive know these guys forever. They made me feel comfortable and took the fear out of purchasing my new vehicle. I highly recommend this dealership. Thank you Schaumburg Toyota I love my Toyota.

Went into Toyota to buy a new car, which I did. But they gave me less money for my used car than other dealerships were offering. They also didn’t want to negotiate the price on my new car at all, and I ended up pay full price. The salesman was a cool and friendly guy but I wish there was more he could have done for his customers.

Our visit was a recall of the feul pump. We were contacted and during that call, an appointment was arranged. The service that day was very efficient. Everyone we had contact with was helpful and informative.

The service department is top notch.

Benjamin Staar is a highly recommended sales person, hes very nice, friendly, doing an awesome job. We visited two other dealers before and they were not able to help us, we were tired of this but Benjamin changed our perspective, ask for him if youre looking for a new car and/or Trade in. Max from finance and the sales manager are very nice as well and all of the members that we have worked. We are very happy with our new Venza 2021

Just had my 15k mile service done at this dealership. I’ve had my car serviced here in the past and had no issues. My service took a couple hours which is no big deal and the service member was very kind. He told me my car would be parked outside on the right and handed me my keys. I go outside and my vehicle is not there. I walk around the whole right side of the building and still no car. I ask a salesman not knowing he was not service. The salesman was polite informed me he wasn’t a part of service and to ask a porter. I ask a porter he tells me it’s outside and I tell him it’s not. He said he doesn’t know where it is because he didn’t work on the car and to ask someone else. I start clicking my key and find the vehicle still parked inside the building against the wall (not in a drive up lane). A passing service member, not the one I dealt with originally, asked if I was looking for my car. I told him I found it still inside but I was told it would be outside. He told me to pull it out myself and that he didn’t tell me it was parked outside. I explained to him the original employee told me it would be outside and instead of having a porter pull the car out for me, he watched me do it myself. Disappointing and poor customer service. No other clients pulls out their cars.

Absolute worst customer service from the service department! Not only was there poor service at the dealership but on the phone as well. I was put on hold for multiple times waiting for an advisor to get on the phone, they stated I was calling during a busy time of day and to call back Monday! I had called days before to make sure they would be able to address the issue with my tire and replace it under warranty, the person I spoke to was able to look up in the system and stated yes there is an extended warranty we can do that, bring it in whenever you can and gave me his hours. I go to the service department today and they give me a hard time stating “tires don’t have warranty” when I go ahead and show them the receipt of the past time they were able to do it before they say no you need to pay $270, the receipt clearly shows there was a nail in my tire and it was covered under warranty! They didn’t even check the tire to see if it had a nail, they wanted me to pay upfront! This is the reason I made sure to call ahead of time to avoid any trouble! Please don’t lie to your customer on the phone and have them drive there only to tell them it can’t be done!! Ive purchased other vehicles from this place but never going back again!!

Dropping to 1 star as JJ couldnt be bothered to reply to my email.

They took my money and never fix the problem with my car

I can’t say enough good things about Schaumburg Toyota! They are friendly and thorough. I know I’m always in good hands there!

I was very pleased with the service I received, both from EZ Ortega and The Mechanics who did the service. I had looked into the routine of what it will take to do the service and the figure I had was what I was quoted,,,, Great Job to all!!!!!!The fact is, in order to replace the Spark plugs… lifting engine up about 3 inches, which involves loosening the engine mounts… no way I would have done it… most people would quiver at the cost and time.. it takes.. Schaumburg Toyata gets my upmost respect and highly Value them and Certainly RECOMMEND them 100%

Very good purchase experience and generally good service experience. However in 2019 we had tires rotated as part of normal maintenance, and lug nuts were not firmly re-secured on the front wheels. The next day, after 200 miles of highway driving to Grand Rapids, I found one of the lug nuts in the driveway, and the rest of the lug nuts on both front wheels loose. The Schaumburg Toyota Service Managers only comment was an indifferent Sometimes these things happen. No apology, no offer of compensation for exposing my family to a potentially deadly experience. OK to buy your car from Schaumburg Toyota, but I recommend having it serviced elsewhere.

Great service and great vehicle! My salesman is Ali and he is fantastic! Hes not pushy or arrogant. Hes helpful, responsive, and took care of me finding the vehicle I wanted! The Toyota brand speaks for itself so I dont need to elaborate. I highly recommend Schaumburg Toyota and see Ali! :)

The staff of this Toyota Parts&Service is by far the nicest, most accommodating, and respectful I have ever been to in any car dealership. They helped me address all questions on my order quickly and made my experience so painless despite me arriving near closing time, while maintaining their kindness. Really appreciated all of this and I will be coming here for future OEM service and parts needs.

They have the fasting parts department Ive ever experienced... Also they dont b.s. on their used cars like other so called certified dealers. The thread depth on their tire go well beyond what a majority of other dealers do. I saw a 4Runner 2013 with 80,000 miles that had a thread depth of 14. They seem like they really know how to detail cars. Very clean.

Service advisor was excellent. Matt the technician showed me everything and was excellent. Only negative was the pricing. Oil change, filters, front brakes and pads, almost $1100.00. Wow. Was not told of what the warranty is if something goes wrong. Excellent customer service.

Great People to do business for my body shop.

Did not have a good experience. The website for parts asks for the vin number and says they will confirm if the product is appropriate. They do not do this so make sure before you order that it’s the exact right part. They’re were willing to return but we’re not willing the give me a label so I had to ship it to them to return, they were very inflexible. I did speak with someone from the parts team and asked for help shipping back the part. I was told it was my responsibility to know which part I needed and it didn’t matter that the website says. The website clearly asks for my vin to verify if the part will work with my vehicle. It costs me $30 to ship it back and I will never do business with them again.

Bad service. Don’t waste ur time going here. Pauly Toyota better service friendly staff compared to this place

That was my first time going to toyota.I had to pick up a part for somebody else,so when I got inside I saw a big sign Customer service.I told the lady that I am picking up a part and the lady talked back in very rude way.She said we dont deal with parts.You have to ring the bell and someone will come😳🥴😵 How I supposed find and know where is that bell?She pointed on of the walls it took me some time to see where is that tiny ring bell sirioisly?YeahThat is why I am driving BMW their customer service is great at least you know why you pay that much 💰😁🚘

We bought a used Prius last week, and our salesman was Darek Gniadek. Darek was knowledgeable, friendly and efficient. He went over and above to make sure we were taken care of. Our son is a manager at a car dealership, so we are aware of what some businesses try to pull with their customers. This makes us cautious about car dealerships and sales people, but the guys at Schaumburg Toyota seemed honest and transparent and didnt hit us with any extra charges. Robert Jacob, the finance manager, was also very nice, helpful, and competent. We would purchase from them again and would recommend them to any of our friends.

I cannot say enough positive words about my experience! Rodel is your man for getting into a Toyota, and Robert in finance made the finishing touches effortless. Do yourself a favor and purchase from Schaumburg Toyota!

I had to drive from Chicago to Schaumburg. 25 minutes in the highway with no traffic. Each way. Upon arrival, I was told they had only 2 vehicles, all the vehicles I was interested in and advertised on their website are not physically in their lot. Nice looking place though.

Fast service, good coffee, nice stuff. Recommend.

After my disappointing first visit to Schaumburg Toyota, my second visit with a different sales rep. was wonderful. Grant Carey listen carefully to what I wanted, and he was eager to help me with a very pleasant attitude. Grant knew I had a less than favorable first visit, and continually check with me to make sure he understood what I wanted and needed. Grant Carey continually went above and beyond to insure my visit and purchase was positive and successful.

The whole process of completing the purchase went down in a very professional way. This days its sometimes almost impossible to buy a brand new hybrid car, especially VENZA. Car manufacturers all over the world suffer from a severe supply shortage of electronic chips, halting productions. I believe I was lucky trying to buy my VENZA at Schaumburg Toyota. Thanks to the actions of sales specialist, Mr. Jim Baranowski I drive a brand new VENZA. The best car I ever had. Thank you Schaumburg Toyota.

The entire staff was amazing! Everyone that helped us or crossed paths with was so nice and courteous. Our visit was over a 2 day span. First day to just get information and second day to test drive and make a decision. We didnt plan at all to take home a car so soon. Not one time did we feel pressured to make a decision compared to MANY dealerships. When we came the second day, Bob already had the car warmed up and ready for our appointment. He took into consideration that it was 10 degrees out. Very considerate! I have no bad things to say at all. Thank you Schaumburg Toyota for being so great to us! Thank you Bob for being very personal and professional. I really cant thank you enough. ASK FOR BOB! Hes the best! Very happy and proud to be the newest members of the Toyota family!

I called about a used vehicle that I was looking to buy. I was very clear about not wanting to drive down for a vehicle that had been smoked in. I was assured over the phone that I would be happy with the condition. They clearly masked the odor for our visit, and now every day that I own the vehicle it smells worse. Now Im stuck driving in stink every day and no idea how to actually remedy it. Glad you got your sale, screwing me over!

Best inventory, helpful and professional staff

Nice dealership. But no cars at this time. Only showed a little bit of attitude.

Great service at this dealership. I drive past many other Toyota dealers to go to this one. Jerry Mcduffie has always treated me well including my most recent purchase. Im on Toyota #4 and loving it.

Thank you Cameron Ungaro for making a sell and being such a gracious host.

I was very pleased with the experience I had purchasing a car from Schaumburg Toyota. Derek Gniadek was very personable and made the process easy. He worked with me and made sure I had all my questions answered. It can be very stressful buying a vehicle, so thanks for making it simple and painless. I would purchase another vehicle from this dealership. Dont tell anyone, but he has a candy jar that you can raid. I wasnt supposed to say anything. shhhhhh

My experience with customer service at Shaumburg Toyota was horrendous. I am a first time buyer of a Toyota vehicle. Honda Accord was my vehicle of choice for many years. I always had excellent service with that car line.In December I went into Schaumburg Toyota to have a tire repaired and the regular schedule oil change. The service writer insisted on selling me four new tires when all I needed and wanted was to have my one tire repaired. I purchased my vehicle new (0 mileage). It was less than one year, brand new tires. Yet I was told I had to purchase new tires, he states the tire could not be repaired. I drove to Costco went into their tire repair center and they were able to repair my tire for $10. They checked my other three tires and they said they were perfectly fine. To date I have not had a problem with my tires. I am hesitant to go into Schaumburg Toyota to get any service done because I feel that they are not truthful with Vehicle diagnosis. Due to my frustrating Toyota lost a customer because my daughter who was going to purchase a brand Toyota decided to go with Honda and she’s very happy with her vehicle choice.

Genuine Toyota parts at great prices. Good online catalog that makes it easy to find the parts that you need direct from the OEM. Took advantage of the free shipping offer and saved even more money. Helpful support team, that responded quickly and provided fast solutions.

Prices better than my local dealership on parts and accessories with fast shipping

Had a great experience with Curt, Erica, and Management. Switched a long time Ford owner. Seamless experience which is what I like. Long term relationship with the warranty. Would recommend.

I leased a car with the help of Grant Carey. Highly recommend him for anything to Toyota related!!! He was extremely helpful, patient, and gave us the best deal. He made the process easy and fast! Will go back to him when I look for my next car.

My experince with Darek Gniadek at Schaumburg Toyota was nothing short of exceptional. He went above and beyond to ensure that my experience and interactions with him and Schaumburg Toyota were exceptional. He is an honest salesman and our interactions were pleasant, low pressure and most importantly he made me feel as if I was a valued customer. Furthermore, he listened to my wants and needs and did everything in his power to get me what I needed. I highly recommend Darek and Schaumburg toyota!

I Purchased my new Corolla with Ali and Robert. The experience was top notch. I was having issues finding a manual which is more of a challenge these days, and also hoping for a color other than white. Ali searched and found they had another manual in one of the best colors Toyota offers: Celestite Gray Metallic. The whole process was as good as it gets. No pressure, or hard sell... just kind, professional, & genuine service. IMHO the best Toyota dealership in this area.

Great service, better than any other Toyota dealership in area.

Awesome professional friendly and not to long of a wait mechanic was excellent service department was right there when you pull up👍🏻

I recently purchased a used RAV4 And couldn’t be happier with the service. Neighbor neighbor recommended this location to buy my next car. After a few visits and lots of patients with me the staff found the exactly the color with the accessories I was looking for. The service department is nice the waiting room is nice and the sales team was great. I highly recommend checking them out.

My latest experience with Service department was bad. Not only I got an impression that they didnt want to see me, but they also didnt perform a promised brake inspection to identify the root cause of a squealing noise. The response I got was you probably hear the squealing noise because of moisture and there is nothing we can do. So I guess the didnt even try to find the problem. Excellent. I always keep my car in garage and Ive never had this problem before. Why would moisture become a problem just this year?Im glad there are other Toyota dealerships in the area that provide much better service.

Quickly received what I ordered and it fit exactly.

For my first time getting my first vehicle in a foreign state to me it was such a smooth lovely experience with my sales rep Ali. He treated me and my family like we were his own kids and truly helped us with making all the right choices and got us the best deal for our situation/budget. So happy with our new vehicle! Go to Ali if you want a sales rep who TRULY cares and helps you (:

I dud took my car for a fuel pump recall

Another good experience there. First one was 3 years ago with Emmanuel and this time, I was welcomed by Mr. Ali who was the sales representative. He was so responsive and kind. I appreciate for your good service. Even during the pandemic they are treating their customers quite well. Well done guys and good luck. I should have left my review a little ago but I was doing busy. Once again thank you Mr. Ali! Enjoy your busy holidays!

Randy from the service department was super friendly . Was upfront about repair costs and was not pushy ! Very pleasant experience.

The first scheduled service (5,000 mile tire rotation) on our new RAV4 was completed promptly and on the same day that I called for the appointment. Nice waiting facility.

Sale persons just want to see their profit.

Quick service, I quickly received my part. Perfect fit!!!

Great service, you always have a cup of coffee during the wait time! If you come with kids, they have a wonderful kids room with cartoons and some toys ! Highly recommended!

I am very pleased with the attention, courtesy and communication we have received from our salesman, Darek Gniadek. We spent countless hours going from dealership to dealership trying to find something that would fit my family’s needs. Darek listened to us and was able to get us exactly what we wanted. He stayed in regular contact with us as our Sienna was being delivered. He has provided service after the sale and I have no doubt that I can contact him with any questions and he will treat us with the same courtesy as he did before the sale. I highly recommend both Darek and Schaumburg Toyota’s sales and finance staff. We’ve purchased two vehicles there and will gladly return.

I contacted Schaumburg Toyota after an unsuccessful dealing with another seller in the area. I had a very good experience with their representative Mr Ali Savoji who explained the different options I had very clearly, and without any hard sell. It was due to his honest demeanor and straight talk that I was confident I would not be taken for a ride here while buying a used car. It was a smooth experience and I will likely visit them when I think of buying a new car in some years.

I had a short in one of my taillights. Twenty minutes later it was fixed

We visited Schaumburg Toyota yesterday 4/27/21 in the evening. We are in market for 2 cars. We walked around the showroom for 20 plus minutes and none of the salesman who were chatting approached us.. Mind you We do not belong to Caucasian race and were dressed in summer clothes.. We finally approached a sales lady who was eating chips and was least interested in helping. She did show us the cars that might be available but again the word least interest. I will not visit this place again I will buy my cars from other place even I have to pay higher price..

Made a purchase of a certified vehicle and was assured all inspected and passed. Part of deal was to get a full detail inside and out. Dropped of vehicle and received a call the following day to pick up for it was completed. Only to get there and point out many imperfections thus having to leave the vehicle for nearly a week later. When picked up and got home the carpets were pretty wet with the plastic wrap on it. If I didnt remove it God only knows if it would start to smell. I pulled the cabin filter and it was dirty with leaves intertwined. What a joke!!

As a first time car buyer, I could not have been more satisfied with the customer service that I received from Darek at Schaumburg Toyota. He was patient in answering all my questions, knowledgeable on the car itself, and made sure I was comfortable with every aspect of the sale before signing. I would recommend anyone looking to buy a new car to Darek as I know they will leave feeling confident in their new purchase. Schaumburg Toyota is lucky to have him on their team and he will be the only person I buy a car from moving forward!

I brought my sienna van in for an early morning appointment. It was for a factory recall. The job took a little over 2 hrs, which I expected. The personal at the dealership took care of me in a professional manner. They made you feel comfortable, doing business there.

Nice huge place with a lot of new carsI got offer from Toyota by email for test drive but sales man was not friendly at all

Finally I got my car after waiting 3 months for it fing corona

I was provided great service by Grant Carey and Robert! They were extremely helpful in helping me figure out my options for the end of my lease.

I went in last minute after work looking for a daily driver vehicleI didn’t know where to start other than I needed a bigger vehicle for towingI was lucky enough to run into Cameron who is the Truck guy!!He was really knowledgeable and patient with me as I’m not a truck personAfter showing me a 2021 Tacoma and working with me on the numbers, I got to drive home in a new truck!If you need a truck see Cameron!!!

I love it my new supra.. excellent servicio and attention of sales person Geo recommended to buy with Geo nice person kind attentive it helped me to much!!! Thanks toyota Schaumburg ..

I will never order parts from here again. Both times I called the parts center I was met with rude people who didnt seem inclined or bothered to help at all. Still havent received the part that I ordered even though (according to the employee I talked to) it was already sent out last week. Also when I called to see if they had the part in stock, they told me it would be over $160. The price on their website is $109.99. Save yourself the time, money, and trouble and go somewhere else. This really sucks because now Ill have to order my OEM parts from somewhere else. 0 stars, extremely unhelpful place. I bet if I showed up saying I wanted to buy a car Id be met with smiles and good service.

Staff was friendly and did a good job.

Not a long wait at all had my keyless transmitter part available, it was programmed and very convenient waiting center with free coffee and water, air conditioning very comfortable very straightforward a little pricey on the labor rate but thats to be expected for quality service

I got my car from Schaumburg Toyota with 3000$ less than market with trade in, my car engine blown and with 13000$ loanThey transferred old one with new loan in 30 min and gave me best price and great XLE car with AWD, they brought car from somewhere 1000 miles in 1 day.I tried some other dealers, but none of dealer was so professional with me.No cheating, no hassleThey gave me a doc that shows me how much i will pay and that was before signing doc.None of dealer will do that.Go to Schaumburg ToyotaGo to Grant, Joe, LeahThank You again Grant, Joe, Leah

Darek Gniadek, the Toyota Sales Professional, was excellent. I just purchased a new 2021 Toyota Camry, great car, and no hassles! He was professional and listened to what I was looking for in a car. Often a sales professional will get pushy with options or adds on that you didnt ask for or want. Not so with Derek, I told him specifically the car I was looking for and that I did not need any extended warranties or upgrades or financing. I drive very low mileage now, so these dont make economic sense. I would recommend Darek to anyone looking for a hassle free car purchase experience at Schaumburg Toyota.Bob

Jim is the best service manager and is always there to help. My car is always happy after being serviced

Great service and sales team!!! Went to all the Toyota stores in the area and hands down had the best experience here compared to all other locations!

I fixed an appointment to test drive a RAV4 and when I got to the dealership, the front desk was yelling at someone on the phone but was kind enough to seat me and get a sales rep to talk to me. The sales rep was impatient, rude and told me they don’t have any RAV4s on the lot that I could drive . I insisted that I’d driven 40mins to get there and had to drive one to make a decision. He finally obliged and said he needed to check if there was a deposit down on the the car they had on the lot and if not I could drive it . Which dealership doesn’t have one of their most popular car available to test drive?!?He told me something about building the car online and getting my credit approved before test driving it. He then found me a car to test drive after which he had no time to answer any of my questions and kept ushering me to the door. The worst experience at a dealership sever.

Purchased a pre-owned vehicle from David Warda at Schaumburg Toyota. David and the entire staff was great to work with, and made the process extremely simple. From walking in the door, to test drive, to agreeing on numbers took roughly 30 minutes. Honored their aggressive online price, gave a fair trade value (sight unseen btw), and matched my credit union on the financing terms. The vehicle even had a slight vibration in the steering wheel on the test drive and they got the wheels rebalanced before I left to make the vehicle perfect and spared me another trip back. Thanks for making the purchase easy.

Derek G. provided exceptional service. He went above and beyond to offer the best car deal. Derek had a very positive attitude and worked patiently to provide a pleasant car buying experience.

Worked with Cameron and Max, and ended up purchasing a vehicle. Very pleasant and knowledgeable experience, highly recommended.

This is for the service department, great service, called originally about a recall on the airbag on sienna, fast bookings due service, may give you another unexpected repairs,, but it’s you choice to do it or not, very satisfy

MY car after oil change and free wash. They fix it but it shouldnt happen to any customer. Some 18 years old kid was driving my car.... to fast and too narrow.