Carlos gets 5 stars. However, he could not fix the fact you turned off my Samsung 7 and sent a cheap phone to replace it. 3G is supposed to run until February. Tell us the rush for 5G as I know it is not for my benefit. You would of sent a phone with equal processing power if you cared to leave me with equal device or better send out a better device. I could use it.

Great customer service and helped me fixed my issue quickly and Efficiently with friendly service!

Long wait to finally discuss issue with service rep. Over 1 hour. No tools to diagnose what may be wrong with my phone. Basically had to buy a new phone to have any phone service at all. No trade in value for phone I had. Disappointed in prices overall. Waiting for my next bill to see how bad costs really is. Tech that did finally help me was very nice and professional. No issues with staff, just overall process and prices.

I came from the Sprint2tmobile and lm very glad l did, Jay was excellent he did a fantastic job transferring my service l give him a 10+ and the same for the manager of the store he did a very good job even though it took over 3 hours ( due to waiting on the phone techs doing the transfer; but well worth the wait. Today l was finally able to talk on my phone after almost a yr of fighting with sprint noe t-mobile and lousy service. The plus l got the Galaxy flip lm very satisfied. Thanks guys.

I wish I could remember the young mans name that helped me, he was extremely helpful in restoring my phone which I was locked out of. He could see my panic and was quick to go into action. Thank you for a job well done!!!!!!!

My Husband Jim and I had went in store on Sat evening. We spoke with David and he gave some very Good information on new phones. We went back on Sunday and looked again and Jay helped us pick out some Awesome stuff and 2 Great New Phones. We Really like our New Phones and Covers and Colors. A Big Shout out to the 2 Great Sales Men. Ask For Jay and David for all Your Phone Needs. 👍👍Susie and Jimmy.

Worst experience ever! Was informed that for my two lines (with me owning my phone outright) and paying $10 a month on my wife’s phone our bill would be $115 a month ( I was informed that I would receive a military discount). Once we received ed our first bill and it was $221. After speaking with Jay at the store I was informed my bill would be $147 a month. If I was given the correct monthly cost I would have never switched to AT&T from the very beginning. I was provided the original quote by Matthew. I am currently on the way to switch my phone service as I type this. I have been bamboozled!!

I just want to say that the service provided to me by Fran was amazing. She really went above and beyond to help me at last minute and more importantly resolving my issue while staying past the store was closed. Thank you Fran I really appreciate it. 10 star service.

Close it down. Its a waste of time. Why have an att store someplace with untrained people.

They always try to up charge everything they sell. They also bait and switch there sales items.

Ryan was very knowledgeable, courteous and willing to help. I would recommend this store and Ryan! Best experience I ever had at a mobile store!!

Went here looking for help kept getting avoided then when someone finally came out did not really want to help because I needed the free broadband internet I believe they didnt think they would make much money or commission off of me so just sent me a pamphlet and sent me along my way without really helping at all. Definitely disappointed and do not ever plan on going back

We moved from South Florida to Highlands County near Sebring over 6 months. We love the friendly service we have received in this area. 1st time in AT&T in Sebring was disappointing to say the least. First off, we went early to beat the waiting. We were the only ones that walked in, store had just opened and the sales rep, Frantasia didnt smile, or said hello or anything else for that matter. We stated we were there to buy a new Samsung Galaxy phone and she just pointed with her thumb and said over there. A guy who came out with a couple of items heard us asking questions and he answered my questions before going to the backroom again. Anything she responded to was short and seemed just annoyed. She never got up except at the end when she went to get the receipt from the printer. We have been AT&T customers for decades and have always received great service in the Coral Springs store and other stores we have stopped in. For the amount of money we spend in this store, all we expect is decent customer service. Not someone who rings you up with no facial expression. I gave this a 1 star only because I found a phone that I think will fit my needs (thanks to the guy working in the backroom) and that is the only reason.

Knowledgable and very helpful staff.

My phone broke so I Bought a new phone with AT&T the dude who was trying to say is the phone kept trying to get us to get the most expensive phone the most expensive plan insurance all the stuff I just wanted basic necessities I repeatedly told him that all I wanted what is the cheapest phone in the iPhone SE Second GEN paid off in full and he eventually agreed which is an issue because a customer should just tell the employee what they want in the employee Should not harass you to get the most expensive plants and most expensive things when I get my phone bill I see that I have the most expensive plan after I told him I did not want that and I’m also paying the phone off for the next 30 months then they lwanna say that the phone was free after paying almost $400 to buy the phone straight up

I dont remember the gentlemans name Put he obviously knew what he was doing to care of me very quickly

I went to have my phone turned off because it’s cheaper for my daughter to pay $15 a month with consumer cellular with unlimited data I was told it was going to be 24 hours my phone was shut off my phone is still turned on It’s been 30 hours

Very helpful and friendly definitely would send friends

Was supposed to be a 1000. permotion for opening a new line with unlimited and trade your phone. My bill was suppose to be 110.00 a month instead it is 197.00 a month.nothing anybody can do about it.

I needed a new phone and tried going to Verizon but they couldn’t help me buy a new phone. I came here the following day and left a very happy customer. Matt was patient and helped me get into exactly what I wanted excellent customer care and service 💯

I love the sales associate Frantasia she always treat me with so much care and attention 5 stars

Awesome customer service! Nick James helped me get a new phone up and running & with all my old contacts!

Bunch of young people with no manners. Waiting for 20 minutes to buy a Sim card, and no-one even acknowledged my presence. I realize there were customers in front of me, but at least a well be with you shortly would have been nice.

Ive had to go back several times to have fixwd what the first person did

We were very pleased with the service that we received from Ryan. He was very knowledgeable about the products they sell and was very patient and helpful to us. Thank you so much Ryan for all your help.

Very helpful signing up with my new phone and answered all of our questions in a clean store.

Nick James was very knowledgeable, patient and helpful.

Approximately one week ago I went into the Sebring store to switch to AT&t and get a new phone. The manager went over everything with me monthly payment the phone that I was looking at was only supposed to be $300. I go back in today to finalize everything and they said I would have to pay $1,299 up front. Its not about the amount up front its about being told one thing and turning around and its the complete opposite. I called another store in a different county and they said my experience with the Sebring store makes no sense theres no reason that they should have switched the amounts. not only did they waste their time but they wasted my time as well. at this point I dont think I will be switching to AT&t I will probably switch to Verizon.

Ryan is the BEST!! He took his time and answered ALL our questions in regards to my new phone, and set up everything I needed!!TTHANK YOU RYAN !! Stay healthy and safeNorm & Joyce

I must say how knowledgeable and helpful the associates are. I was there about 30 minutes and they answered all my questions and solved the problems I had with my phone. I purchased a few accessories and left very satisfied and happy. Trust me it’s the place to.go.

Ryan C. Was very knowledgeable and I understude my frustration about my order online that got screwed up twice. I could have saved money by attempting to make the online sale get it right but I needed the phone as its a work phone. Ryan discussed options and functionality of my new Note 10+ 5G and Im so happy with it. We liked him so much I bought my Fiance a new Apple watch too. Great guy. And his time was worth losing a few bucks.

The best cell shop i go ti buy service and iphone

3 hours and I still can’t be helped. It’s Saturday guys. Don’t under staff an att store.

This was a very enjoyable business experience, the staff at&t has on board at this location were very knowledgeable about their products. They made this trip a joy to shop for a new phone and service, and very easy transaction . I highly recommend anyone looking for a new phone and service to give the store a chance to show their stuff!

Im 70 years old and finally took the big step (for me anyway) to purchase a Smart Phone from an old flip-top Rugby I had for years. I had no wait line and Dietrich waited on me immediately He showed me phones he felt would meet my needs. I took the Galaxy A10e. He spent at least an hour or more walking me through the basics. Dietrich was so helpful, knowledgeable, and far beyond patient...said to come back any time with any questions or problems. I felt I had made a new friend after I left the store! I highly recommend asking for Dietrich.

The workers are really helpful and friendly.

My husband and I were switched to AT&T by our daughter. Who is out of state. She told us the we’re all ready set up and ready to go. They were not. Dietrich was amazing. The amount of patience he showed the both of us was A Godsend. We shared an Apple ID. He set me up with my own Apple ID and my own email. So happy to have met Dietrich, a great asset to the staff. We had tons of questions and concerns, Dietrich didn’t hesitate. He ever suggested a pass word ledger. So insightful. This is why we now love AT&T in Sebring over Verizon. Verizon’s staff was unwilling to help. I highly recommend Dietrich and staff.

Dietrich was wonderful to work with. He help us clear up the apps in our phones and tablets. He made great recommendations for fixes and upgrades. I will definitely come back to work with him again. Highly recommend AT&T in Sebring

The staff is maintaining social distancing for their customers and we appreciate it. Plus my phone is now fixed! Kudos to the team!

I had my purse stolen a few days back. We called Dietrich the Assistant Manager. He advised us on all the steps to get my phone replaced and protected. The staff at the store took the best care of me. Fran helped me in the store. She did an amazing job. Highly recommend Sebring AT&T

Drop my phone in water,Dietrich help me to get a free phone. He was wonderful,and understanding of the budget. He really showed that my husband was in the hospital. Dietrichs management should be proud to have him on staff. He is a blessingI highly recommend at&t sebring.

Staff was extremely helpful after I shattered my iPhone screen earlier that morning. Raymond showed me the latest iPhones offered by AT&T and explained the various features and prices of each. He highlighted the available accessories, without the pushy sales pitch . It allowed me to feel comfortable making the decisions that work best for me.

Dietrich was our agent . He took the time to set up two tablets we ordered and upgraded my phone. Absolutely wonderful experience with Dietrich. Others there were helpful too.

Very knowledgeable on different phones. Offers accessories but didnt feel pressured to purchase. Was upgrading to the newer iPhone and they transferred all the info from the old phone to the new phone. Also gave a discount on a charge pad. Excellent customer service .

Totally positive experience purchasing my new phone. Fran was my salesperson; super helpful, courteous, and very knowledgeable! Highly recommend!

Dietrich did an awesome job helping with a problem I have had for months. It took him only minutes. Dietrich deserves great credit for his work. I highly recommend the AT&T store in Sebring

Had a great experience with this store. Dietrich the assistant manager took extra care to make sure I was able to perform necessary functions. He suggested I get a notebook to help me remember. I came back and he was wonderful.

This store is awesome. The staff takes great care of each customer. Dietrich help my wife with a damaged phone. We decided to upgrade and Dietrich gave us the $750.00 boho. We are very excited and pleased. Highly recommend

Really helpful staff. My sales person was very nice, offered me several additional items which I bought. He was just learning some details but all the staff helped and were very nice. This place is really busy and many people were waiting their turn but I didnt feel rushed through. All my questions were answered. Thanks!

Great service!!!!! Came in Matt started helping me and then Dietrich took over and was superb!!! For some reason I was having credit issues he was VERY patient with me!!!!! Walked me through how to fix it and then made sure I GOT MY PURPLE SAMSUNG GALAXY NOTE 9.Store was very clean and welcoming. Great selection of wireless devices. Dietrich and Matt will definitely have my business AGAIN

The service was great I got in there they took care of me less than five minutes was there a little bit long with the phone but everything is OK they didn’t have the phone I want it that was free so they gave me another phone that was $10 a month but that’s OK thank you and goodbye and God bless

Not honesty on there advertisement

Thanks to Dietrich. He took time to setup my new phone, even though I didnt buy it from him. He was very pleasant. I recommend this store and staff, if you need anything with AT&T.

I had a wonderful time getting my new with Dietrich. He took his time to setup my apps and got me started. This store is always pleasant. I highly recommend AT&T Sebring.

Today we went in to fix a phone or get a new one and Dietrich, the manager, helped us beyond what his job defines. We got an iPhone so he helped with the Apple ID and even setting up a new email. He made sure we left the store with a phone to just start using. I was very satisfied, exceptional customer service.

This place gets very busy, but when I was there the wait was only about 10 minutes. In the past I have waited over an hour. It is the only AT&T in Highlands County so they have a lot of people to serve.I must however, say that every time they got to me, there knowledge and attitude was great.They dont rush you and make you leave thinking they could have done better. I give them a 10.

My phone was lost then stolen. Matthew at AT&T in Sebring was wonderful help in tracking the places the phone was before it was shut off...which confirmed that someone else had my phone. Matthew locked my phone so it could not be used. Then he ordered another phone for me.Luckily it was insured. It came in 48 hours.Brandon was very efficient in setting up my new phone and adding all my saved photos.Both Brandon and Matthew were exceptional... very knowledgeable...and VERY kind and patient. Thank you both so much.

Frantasia is the best

Dietrich was exceptional with customer service and personality. Handle all my business concerns perfect!!! Even opened up the door to let me out.

Has an awesome experience at this store. Dietrich helped me get my 1st phone. He took extra effort in setting everything up 😁. Great to do business with him.

My Galaxy 4 stopped working. Dietrich help me into a newer model. He was amazing, showing me basic functions to get me started. Great staff in Sebring

Matt was very patient with me and my children🙏🏻 he was very nice and professional, answered all my questions and got the job done while the store was very busy. Thank you so much for your cooperation👍

Rep was very knowledgeable about the plans. Was a very pleasant visit as rep was very courteous. They were even able to save me money on my plan.

AT&T Representative Matt B. was a Blessing and assisted us with our Billing issue with DirecTV. Very Professional and a Good Hearted Guy.Thank You MattJohn & Pamela Stock

Hello, to who it concern. I were visiting Sebring,Florida for the 12 hour race. I ended up having a problem with my phone. I visited the AT&T store. And Mr Dietrich Steward. Spent quality time with me and patience to help me with my problems. He didn’t stop are gave up until he solved the problem. I seriously appreciate his help. We seriously need more men in custom service like him. He display to me he truly care

I went to this store this morning and found the staff to be very knowledgeable and professional. Especially Fran who helped me immensely! Also the guys, who were very patiently waiting for Fran to assist them at a busy time of day.Thank you all, and ATT!!!!!

I had a wonderful experience with Dietrich. He gave me all the details on promotions. He was able to get my daughter an upgrade and me a free phone. Awesome job Sebring At&t.

Dietrich Stewart is doing an amazing job of fixing our fairly complicated problem. You can tell that customer service really matters to him. Stop by and he will give you the best service possible.

No wait time! The rep was super helpful with my issue which I had tried to resolve at 2 other stores!! Thank you!

I really needed a new carrier. I walked into 4 different phone stores. I choose AT&T for a few reasons, but the #1 reason has to be because of Deitrich. He patiently give me options. Some of which I had no idea were available.When I came back 3 days later with my decision, Deitrich was on the ball he remember me. A couple of hours later I walked out with a new plan and phone. I left feeling like I can go back with any question.Phone shopping is not my thing, but this time it didnt hurt. Thanks

I was having a difficult time after mom passed away. Until Dietrich helped and I figure out a way to get a new phone at a good cost. He got me a new Samsung A10e. I am over excited. Thanks Dietrich for solving an ongoing problem. I highly recommend Dietrich and At&t in Sebring Florida.

Ordered first smart phone. Dietrich was very patient and helpful. Great customer experience. I recommend this store.

Yes on February 6, 2019 I came into the store in Sebring Florida was taken care of by Dietrich Stewart. I had a problem with DIRECTV billing on old account and he was able to resolve the issue for me. He was professional and kind and friendly and attentive. There were other customers there but he acknowledge them and told them that he would be with them as soon as possible. Great job Stewart Dietrich hope that everyone can acknowledge him.As you remember this is for our Milagros thank you.

Very friendly and helpful

Great experience at this store. I felt like Dieterich goes above and beyond his duty to make sure I am a satisfied customer. Highly recommend Dietrich and Staff at Sebring At&t

Dietrich was the Agent that helped me today! The agents here do amazing work. Fran and Matt helped me also. Highly recommend Sebring store

I had the best customer care From Matthew he help me get some internet that was awesome top notch

These guy took the time to make sure. All of my stuff works and I understand how in works. Dietrich was very Helpful

These guys were great and very helpful, especially Brandon. Made our switch to AT&T easy and service is greatly improved. Thanks guys for saving Xmas🎅

There was a long wait while two of the associates were laughing and fooling around. Not all my questions were answered to my satisfaction. I felt hurried. I still dont know how to retrieve all my pics and videos on my Galaxy 6. You can do better. Seriously considering changing carriers.

Sebring Store was an awesome experience. All of these employees woke diligently to accommodate all of there customers. Dietrich one of the managers helped me.

Took my father in law in today to switch over from a flip phone with Verizon to a smart phone with AT&T, and Brandon was AMAZING!! In and out, no wait when we walked in (and it was busy), and he even had the patience to deal with my FIL. We will definitely be back!!

Great church of CATHOLIC WORSHIP!!

Amazing staff. Friendly management. My go to place for my Samsung phone.

I really appreciate Dietrich. He did an outstanding job helping me and my family. Even speaking a little Espanol with us. He goes above and beyond to ensure everything was explained. Great staff at Sebring

I have had a wonderful experience working with the staff at Sebring. Frantasia is the best thing since Wonder Bread. She took excellent care of me, and my challenges with technology. I highly recommend Sebring AT&T

Dietrich was awesome. He set me up with a new Samsung. This store has great service. I highly recommend at&t sebring fl.

Went in to help a family friend figure out her wireless plan. Mr. Dietrich was great. He was incredibly patient. He helped us learn every aspect of the bill.

There was a fairly long wait to be served due to other customers ahead of me. There were only 2 staff serving customers. When I was served I was taken care of very well.

Dietrich the assistant manager was amazing. I needed to replace my phone. He went above his call of duty. He even set up a new gmail account. Highly recommended this Store AT&T Sebring. 😁

Went into Sebring store this morning to pay a friends bill. 2 employees, six customers, no customer service counter. When I asked an employee if I needed to make an appointment to pay a bill, he said yes I could when I asked for an afternoon appointment he replied we dont make appointments, if you cant wait, drive back and forth from your home(I live 10 miles away) for the rest of the day until you see we are not busy and we will take your money at that time. Then proceeded to very smartly tell me to have a nice day. AT&T SUCKS!

Our rep was excellent and patient with all of my questions. They were great to work with.

Helpful service

Staff at this store were very good. Dietrich help us convert from different carriers. Awesome experience in Sebring

Great experience here all of these guys take their time to explain things. Highly recommend At&t Sebring Florida

Excellent service from Brandon! Very patient in setting up my new account and very helpful.

Getting my first smartphone. These guys are awesome. Dietrich helped me get everything transferred from my flip phone.

Dietrich wad very helpful setting up my new phone. Awesome

Excellent help, from fast knowledgeable staff who were great to work with and quickly solved all my problems. +++AAA Service as always!

I worked with Jason at the Sebring store. He was excellent and very helpful. I also returned the next day and worked with Jay who helped me with some features on the new phone. Thank you.