Never buy eye glasses from this vision department, they technician promise you have warranty at purchase, a pack of untruthful staff members. However due to an emergency situation, had to have my eye glasses replaced, their warranty doesnt cover replacement. All factory warranty should cover, replacement, especially in the first year. No ethics or integrityCustomer service professionals Mary is not rather a bully, forces customers into subjection.Dont shop eye glasses there, ever very unprofessional staff.

The staff at Walmart Vision Center on VanDyke and 14 Mile Road are unprofessional and don’t know how to use the equipment to check peripheral vision. They also don’t know how to use the machine that measures the distance on the actual glasses. They’re lazy and gossipy and do everything except their jobs. I wouldn’t suggest them to an enemy. And Grace pleads with patients not to complain because of the way it’d make her look. They talk about the Black girl Renae behind her back.

Pros: Dr. R. Karmali is excellent doctor. She listen and cover all the bases of your rountine eye examination. I feel confident in the care I received her service and everyone in the office is great.Cons: Sometimes you will have to wait. Because the doctor really care about their patients, sometimes they can get backed up making sure that they give each patient their attention.

I called and asked what could i do to accomodate fixing my glasses because the hours are different and intefere with my work schedule MARY is the best and said i can stay a little after if it helps and she would be there finishing up after close. I am so happy and thankful

Just got back from a vision test and wanted to leave a good review in thanks for the wonderful service I experienced! Very professional, courteous, and warm. Answered all my questions. Gave helpful suggestions. Went above and beyond. Many thanks to Mary, Renee, and of course Dr. Karmali. I highly recommend this location!

Have been a customer for over two years. My experiences have been consistently positive from my first phone call to schedule an eye exam to the day I picked up my new glasses. The customer service was excellent, and the Doctor & staff were professional, friendly, and took care of all of the details of the medical insurance, helped me pick out frames, and even taught me how to use my new contacts. The prices were affordable & the follow up visits were just as smooth.

Didnt get my eyes checked here, just filled my prescription. Everyone was really polite and helpful. They even pulled some frames that they thought fit my face. I bought two pair that day and the next day one pair was ready. They called me right away. Got a call in the evening that my other pair were ready for pickup. Having glasses ready in one and two days isnt bad at all. Im just gladI didnt have to wait a week like I have at other places. They also have a donation bin for your old glasses.

Not thorough. I think they give you the run around to avoid verifying things. I ended up doing the verification myself, relayed the information and followed up. Even my insurance said no one called for the verification 😐. I kept saying I didn’t need an appointment, I already had a RX. I just needed to order the contacts and glasses. That was 8/9... and well...You see the date of the post. Prices are great. Service meh. Pick your battle.

Renee, the lady working at the counter was very rude. She was belittling my dad. She seemed annoyed the whole time and did not help us in a timely manner. She behaved in a manner as if she didn’t care about her job and was never trained in customer service. I would not recommend this vision center.

!!!!Do Not Go to Walmart Vision on Van Dyke and 14 mile!!!, I called this location for two days to find out the cost of getting an eye exam and if I was covered by my insurance. The day of my appointment, they told me I did not have insurance so I called my insurance company and they told me I was covered and had a $5 copay. I called Walmart back gave them the insurance information. After my exam they told me I had a $56 co-pay. At this time, I told her when I called I was told I had a $5 copay and that is what I planned on spending, when I asked about the exam they said it was a little over $100 if I paid in cash, they never said a sitting fee for contacts would cost extra, I told them the eye exam was for contacts. So I dont know why they would mention any extra fees.. WALMART TOLD ME TO TAKE THE TRIAL CONTACTS OUT OF MY EYEBALLS IF I DID NOT PAY THE $56.. never in life I heard of this. So I took the trial contacts out of my eyes, paid the $5 dollar copay and I will not go back. I will take my prescription someone else. If I could rate a zero I would!!

It just seems that each employee comes up with there own rules. It is sad because it seems they base there decision on how they feel about the customer, seems sort of rude and disrespectful if you ask me they all use to be great and very helpful but now it just seems they are getting worse and worse and more rude every time I go in there! They just make rules and policy’s as they go I don’t think I will ever be a customer here again

The doctors great but the lady answering the phone is rude. Took me multiple calls to get through. Phone ranged for 5-10 mins and no pick up.

The doctor is wonderful, but as the person below said, the people who work in the actual vision center are awful. They are all on personal phone calls instead of helping the customer. When I walked in for my appointment, one was on the land line with friend - (no one talks to a customer like that, I hope) and the other was blantantly on her cell phone. Neither even looked up when I came in. When I picked up my glasses a few days later, same issue. I had my contacts in, so I couldnt open my eyes to look at my glasses, so she did a few adjustments to the ear piece which was hurting me and sent me on my way. When I got home, I took out my contacts and put the glasses on and the were completely crooked! So obviously so that my husband noticed immediately - so why did this lady not say anything at the store and fix it?! Now, I have to go back again...

I fell I did not get a good eye exam at Walmart Vision and Glasses center. The doctor was very ignorant and arrogant when I asked to re do the exam. I asked because this doctor referred my son to a glaucoma center. We went the next day, and the readings were vastly different from by a whole number. When I called back to the Walmart Vision center, they said come on in, like it was no problem. I scheduled a day when no one was there, so she had time. However, when she came out, she preferred to use it to drilled me, as my son watched. She made me feel like I was not worth a cheap eye exam. Stating that she only check the refractor to see if it was off by -2 number. Her lecture to me was longer than her exam, she rushed my son back in 5 minutes. Telling me her first reading is good. I though Walmart had a satisfaction guarantee. So, called the 1800 and told them when I wanted a refund because I got vastly different readings and her personal feelings could interference with the results. Someone said he was going to check into it. A few days later, he stated, that she rented the Vision Center from Walmart, and Walmart could not enforced a refund. Then he asked if wanted to order my glasses from Walmart Vision store. Definitely not, why would I do that when I dont feel like I got a proper exam. Furthermore, I find this doctor very impolite to me as a monitory Women. After she chewed me out, she turned and walked off in tight leggings and long doctors overcoat. She look so ghetto. I insist that doctors should have some standards, when they start acting like thugs, dont expect my patriotism. Furthermore, I cannot stand a doctor, who let there personal feelings get in the way of their work. I ordered my son glasses from another company. Walmart Vision center was informed and changed the prescription to include the AX and CYL value. That didnt help because someone, at the Walmart Vision Center forgot to include the PD. When the glasses arrived they fitted too small. THIS slight oversight made the whole glasses defective. So, this doctors hovering over the prescription and forgot the PD was to no avail. Flaws like this should not happen. I could see if this was everyday person however, they go to school to be precise and learn a skill, but when it is time to apply it, the doctor and I combined made as many mistakes and I would alone. However, I think the doctor personal feelings made me feel bad interfered with quality treatment . If this review help please click on the thumbs up icon. Thank You.

Its not the workers its the company....1 doctor foe two or three stores. No tint machine

Friendly, courteous and helpful staff.