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Texas State Optical (TSO) Woodlands
Pinecroft Center, 1570 Lake Woodlands Dr, The Woodlands, TX 77380, United States
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Texas State Optical (TSO) Woodlands
Comments
Ma
Review №1

Dr. Young and Dr. Levy were very thorough in checking and diagnosing my eye problem. Im thankful they urged me to see a physician to help with blood pressure, but also refered me to a specialist for my needs. Definitely recommend Woodlands TSO

Te
Review №2

These people are always friendly. The doctors are great and they are never pushy. Really appreciate how they do customer service.

Sa
Review №3

I love the doctor here but after my recent challenges in ordering contacts and the lack of communication on the part of their front desk team, I will be moving on. I chose to order contacts from TSO to support the business but after 2 weeks of waiting with no communication, I finally had them refund my money and I ordered from 1800 Contacts. Not only were my lenses $100 cheaper, they will be here tomorrow.

Ba
Review №4

Everyone was very kind and friendly. And they were really good with our 4 year old.

Ma
Review №5

Everyone was so nice, doctor was amazing, she took the time to explain everything in detail and to answer all my questions. If you are still deciding then choose them! Great experience.

Ja
Review №6

My initial appointment and eye exam was perfect! However, I ordered glasses 9/17 and called to check the status of my order on 10/22. I was told I received a “call and voicemail” that my glasses were ready on 10/5. I have no record of the call/voicemail and my eyes have literally been hurting for two weeks because no one thought to follow up. I find it very interesting that I can get a text/email for me to share my experience but no one thought to do the same to inform me my glasses were ready!

Ju
Review №7

First time visiting as a client! The front desk crew seemed a little nervous at first but I kind of broke the ice with a little joke. They are a beautiful crew to be around! Everyone willing to assist! I would go back in a heartbeat! I can say they do know what they are doing!

Si
Review №8

Prompt, friendly, and very safe. I was greeted right away. Hand sanitizer and mask required from the moment you walk in. Temperature checked and social distancing in place. The staff is so very helpful. Dr Young was very kind, patient and thorough. Dani helped me pick out my glasses, which is no easy task! She was so friendly and helpful. I felt at ease and that I could take my time. Such a delight!! Definitely recommend this office.

At
Review №9

I had a great time at Texas State Optical (TSO) in The Woodlands. It was a bit tricky to find (tucked away in a corner next to Bed Bath & Beyond) but well worth the search. Arline spent time with me helping me to find the right sunglasses to fit my needs, my face shape, and my style. She brought out lots of different options for me to try on and was so helpful and supportive helping me to choose the ones that were perfect for me. This was a great atmosphere to shop in and I really appreciated the friendly faces and enjoyed my experience there.I felt safe due to all the COVID protocols that were being followed. Most of the people allowed in were by appointment only. The front door was locked, and staff came outside to check people in or answer questions. Temperatures were taken at the door and everyone who entered was asked to sanitize their hands. WE had to sign a paper stating the date that we arrived, our contact information, and our temperatures. This seems like a good idea in case any contract tracing is necessary. Everyone wore masks the whole time we were there. I could pull the mask down to see how I looked in a set of glasses and then I put my mask back up again. It was immensely helpful to be able to see my facial features with a set of glasses.

jo
Review №10

This is a wonderful team of people willing to help every step of the way! I drive from huntsville for them and will do it again! This is the only place to Go!

Li
Review №11

Love this office!!! Dr. Young is amazing always wonderful with my children!! Office staff is awesome!

Sh
Review №12

I love this place. The staff is excellent and the doctors are very pleasant.

Pa
Review №13

Second time visiting the office and it was just as great as the first time! The front office associates helped me pick out frames and sunglasses while also being so patient with my dilated eyes and 3 year old talking constantly. You won’t be disappointed going here. :)

Ju
Review №14

Love the great service… quick and organized office staff! The doctors always service me with excellent exams & contact lens:)

Me
Review №15

I have been seeing Dr. Yee-Young for several years, and I have always been pleased with the care I receive from her and her staff.

Da
Review №16

High quality service. OUTSTANDING staff and doctors. Great value.

Ca
Review №17

Absolutely amazing service. Friendly knowledgeable staff provides personal attention from selection to the final fit with a “go the extra mile” attitude the entire time. No difference in buying glasses to warranty lense exchange, this is the best place I’ve ever been. Highly recommended by myself and my wife!

Me
Review №18

This was my first time with TSO. It was such an excellent experience! The staff is so friendly, welcoming, and comforting. They answered ALL of my questions with a smile on their face. They took the time to explain every step of what i was doing and made sure I was comfortable and understood. Georgia even came and looked through every single frame with me, and helped me narrow my selection down to the PERFECT style and fit. My doctor was so calm and peaceful. She made me feel so comfortable and never once made me feel dumb. I walked out of that office so proud. I still have a smile on my face. I love my new glasses, and I will be referring everyone that I know to the Woodlands location!!!! Great job.

Ke
Review №19

Very friendly and helpful staff. Excellent service from doctor. Explained everything in easy to understand English. Very satisfied with entire experience from first contact to present. Looking forward to continuing them from this day forward.

De
Review №20

Always a pleasant and thorough experience. The entire staff goes above and beyond to ensure your comfort. All equipment is state of the art and your prescription will be spot on. Excellent selection of timeless and fashionable frames.

Cr
Review №21

Service here is amazing! From the girls on front counter to Dr. Young. Very knowledgeable and will explain everything you need to know unlike other eye doctors I’ve been to before. I recommend all my family and friends to go no where else but here.

Sh
Review №22

The front staff are always so welcoming & nice! The Drs are so friends & actually let you speak your concerns & try to find solutions! Been a patient for 2 years for both contacts & glasses. Highly recommend them!

Sh
Review №23

Everyone was professional and Dani helped me quickly pick out some great glasses. The appointment was quick and the Dr. was thorough.

Di
Review №24

The Doctors are amazing and so are the staff. Just wish we have been going there many many years ago.

Be
Review №25

Always super friendly and ensures you are happy. I recently bought a new pair of glasses that after a month, i just was comfortable in them and wasn’t able to adjust them properly so they allowed me to switch them out with another pair that fits much better and more comfortable. Highly recommend The Woodlands TSO.

Tr
Review №26

I loved this office! Took myself and 3 kids for exams and glasses and the staff took very good care of us. They were friendly and knowledgeable. They helped me stay in a great price point and explained my insurance coverage thoroughly. The Dr. was super nice and good to my kids and I really appreciated that. Will definitely make this our place to go for eye exams!

Jo
Review №27

Excellent staff. Dr Clair was wonderful. She explained everything to me and could not have been any nicer. Everyone there was so professional. I would highly recommended them.

Ja
Review №28

Wonderful service; everyone was so friendly and helpful. I had a great visit with Dr. Clair. She had very good suggestions for my eye care. Will definitely be going back!

Ca
Review №29

The office is very welcoming, open, and bright. They have lots of great frame choices. Dr. Clair and her staff were very attentive, thorough, and kind. We left feeling very confident in the level of care we received.

Am
Review №30

My 1st experience with TSO Woodlands was nothing short of exceptional! Dr. Clair was wonderful. Staff was extremely personable, knowledgeable and prompt throughout the entire visit. I enjoyed the ease of making an appointment online as a new patient with no wait at all! TSO Woodlands is truly one of the few optical facilities that clearly upholds a high standard for patient care and customer service. I will undoubtedly be back and I highly recommend anyone else do the same! Thank you all for your genuine care!

La
Review №31

Great staff who were friendly and customer focused. The eye exam was thorough, and the doctor took time to explain everything. This was my first visit to this office and doctor, and I would happily return and recommend them!

Va
Review №32

This was the best experience getting glasses I’ve had in a Looooong time! The staff was sweet and explained everything clearly. The nurse checked my eyes Very thoroughly and quickly. I didn’t wait long at all for the doctor to come talk with me. She explained my eye issues and answered my eye concerns.And when it came to picking frames and lenses- again best experience I’ve had in years. Definitely will be coming again for my yearly checkups. :)

Jo
Review №33

Service is amazing. They make you feel so welcome and able to ask any question. Small talk with the receptionist all the way to the doctor if you want it. The doctor remembered our last appointment 4 years ago!!! I drive from Pearland to the woodlands for that service!!! Won’t switch.

El
Review №34

Great service from start to finish. Very friendly staff. Highly recommend them. Best prices too.

Sh
Review №35

I’ve never had to wait more than a few minutes, appointments are quick and the staff is super helpful. I’ve ordered glasses and lenses three times now and actually prefer to order from here than my pediatric office. They are fast and explain everything well! Definitely recommend.

Li
Review №36

I’ve been going to this office for a few years now. The staff is always friendly, they greet you when you arrive and are knowledgeable of your benefits. Both doctors are very personable, and appointments are easy to schedule. Would definitely recommend this office to others.

Ch
Review №37

I had to find a new eye doctor in the woodlands on relatively short notice. After calling around to quite a few different places, TSO was the only one able to get me in on a few days notice since I was out of contacts. Dr. Clair and her staff were excellent to work with, super friendly and thoroughly explaining everything. Great experience - I would recommend TSO to anyone. Thanks!

Je
Review №38

We enjoy going there. The staff is great and very helpful as well as courteous. They also do not make you when picking out frames.

Ro
Review №39

This was my first time at this TSO and the staff including the doctor were very nice! They made me feel comfortable and the fact that I showered up for my appointment on the wrong day, they handled it great and so happened to have an opening. I will be back!

An
Review №40

We have been going to TSO for 3 years. My 9 year old son and I both see Dr. Clair. We just love her! She remembers us each time and has been very invested in our vision care - especially my son who required a very strong prescription that took some getting used to. The entire team there is always so kind and helpful!

Li
Review №41

I love the staff here. My son has been a long time patient, so this was the first place I went when I needed an exam. Dr. Young and her staff are always very polite and helpful. Everything is explained and she took the time to answer all my questions.

Me
Review №42

Loved this office. The staff was friendly, the doctor explained everything in detailed and made it easy. I love the online appointment tools!

Da
Review №43

My daughter and I had a great experience when we went to TSO. Team and doctor was very knowledgeable and thorough. Everyone was very nice. We were given great attention while selecting our eye wear.

Ly
Review №44

Dr Claire and the staff at TSO are amazing. Great customer service with the team up front with the warm welcome to the professional care of getting my eye prescription perfect! Thanks for great eye are!

As
Review №45

Patient, caring, and attentive staff and Doctors! They were very organized and my experience with them was awesome! Highly recommend.

Ja
Review №46

I am very pleased with the level of care I got from Chelsea Ray at TSO in The Woodlands. She was very helpful with frame selection that provided a good fit, meticulously took measurements that no one has ever taken before, explained positioning of my eye wear and lastly took note of a slight imperfection in my new lenses that I would have never noticed. I was so happy to receive my glasses the same day of my visit. Very courteous staff and nice facility.

Pr
Review №47

If there were a 6☆rating would give it ti this store! ALL way from the exam by Dr. CLAIRE to the 2 ladies out front! The spent time with me and my daughter Megan.They never acted rushed or irritated. We ended up closing the store down! Please make sure in some way they are compisated for their unbelievable help. We spent double what I normally spend over 2500.00 between the 2 of us but it was worth it. I have spent as much elsewhere an was not treated as well! This is the place I will return to when I need more help.

Wi
Review №48

Great service, lovely people and always a pleasant experience. Highly recommend coming here for any eye care related needs ^_^

Am
Review №49

As soon as I walked through the door I was greeted with a great smile from the receptionist, the assistant was so generous, kind and helpful. It has been over 3 years since I have been to a vision appointment so I was nervous but they made that go away very quick. Georgia was so helpful and honest while helping me pick out the perfect eyewear and styles. I will definitely recommend them to anyone interested in having a checkup done. Thank you so much TSO-The Woodlands! -Amber

Ca
Review №50

Doctor explained everything in detail and helped make recommendations that fit my budget and insurance plan. Most definitely recommend to others! Carmen Schulze

Su
Review №51

I went to TSO after reading all the excellent reviews here. Everyone is very helpful and the exams were very thorough. I definitely would recommend them.

di
Review №52

Second year going to TSO in the Woodlands. They make it simple for the whole family to be seen back-to-back on the same day - makes life easier!! They are very kid friendly and extremely patient while explaining procedures. They had my family of 4 in and out of the office in 2 hours - this included eye exams, picking out glasses for 3 of us, and explaining our benefits to get the most bang for our buck!!!

He
Review №53

Very friendly staff and overall great experience. Went through options for frames and the staff was very helpful with the selection I was looking for

C
Review №54

I LOVE THIS PLACE! Most eye doctors and offices Ive visited in the past treat me like a customer at a checkout lane at Walmart. The doctor doesnt really care and just wants you to leave. This is the first eye doctors office Ive been to that cares. Ive seen both Dr. Clair and Dr. Young and they are both great. They get to know me as a person and listen. Ive had all questions answered and they ensure all my needs are met. Also, the staff is helpful and seem to truly enjoy their jobs. Stop being just a number at one of those mall doctors who think they will never see you again (and dont care if they do). Go here where they actually want to build a relationship with you.

Ku
Review №55

Dr. Clair and her staff have always been most helpful and professional. She took the extra time to get me back to 20/20 vision while still being able to read with my contacts in...and Im 56 years old. Thank you so much.

Kr
Review №56

My daughter had to get her eyes checked for school when she was 4 I called around to find someone who would see her and we ended up seeing Dr. Clair. My daughter has a lot of anxiety with doctors but Dr. Clair takes the time to explain what she is doing and puts her at ease. She is 7 now and we saw Dr. Clair last month but she told me this morning that she can’t wait to go back because she loves her doctor. I would highly recommend Dr. Clair for anyone but especially for children.

Ma
Review №57

Had a great appointment. Dr. Yee-Young was very thorough and to the point. I was very glad I found them!! Be back for my glasses in a few days.

Ar
Review №58

Very informative staff. They worded hard to show us all options including best approach w/ our insurance options. For sure will come back to have my daughters eyes seen.

Lo
Review №59

Adjusted my glasses! 😇

Wi
Review №60

I am very pleased with the level of care I got from Chelsea Ray at TSO in The Woodlands. She was very helpful with frame selection that provided a good fit, meticulously took measurements that no one has ever taken before, explained positioning of my eyewear and lastly took note of a slight imperfection in my new lenses that I would have never noticed. She promptly initiated a replacement, but still had me setup in my new glasses until those arrived. Very courteous staff and nice facility.

Ga
Review №61

We love Dr. Clair! She is amazing and the staff is always so professional and helps us get glasses and contacts that are within insurance limits (and if not, they are sure to let us know the difference up front which is greatly appreciated)! My whole family sees her - we wouldnt settle for anything else! Thank you TSO Woodlands!

ja
Review №62

I was treated great by the staff at TSO and will bring my whole family back keep up the good work GOD BLESS !!!

Co
Review №63

Great place, they take the time out to help you understand your benefits and all the options. I take my whole family there and they are great with kids. Highly recommend this place

Va
Review №64

I really like the staff and Dr. Clair. They are skilled, friendly, professional, solicitous and make efforts to meet my needs.

Kr
Review №65

Yall were so nice and helpful. Ill be back soon for another check up! Thank you.

As
Review №66

I have seen both Dr. Claire and Dr. Yee-Young. They and their staff are caring, efficient and professional. I would highly recommend this TSO location.Update: Their customer service stays strong and consistent. This year, I was between insurance plans because of a job change and they went above and beyond to assure I did not have to go without contacts until I could schedule an exam.

Ch
Review №67

This was my first experience with TSO and it was a great one. The staff make the process very smooth and easy. Dr. Clair did a great job of explaining everything in detail during my visit. I would highly recommend this location.

Jo
Review №68

Dr Yee-Young was awesome. Its the best and most thorough optometrist eye exam I have ever had. She was focused on helping me see better, even with my issues.. making sure she checked for all other possible issues like cataracts,etc. Took her time, didnt push me out to get to next patient. The staff was awesome also...great quality service. I highly recommend her and the staff.

As
Review №69

My wife and I have enjoyed the services of TSO and Dr. Yee-Young for more than 5 or 6 years. I just completed my semi-annual eye exam and, as always, it was efficient, professional and thorough, wrapped around a very personable experience by both the doctor and the staff. Thank You!

Te
Review №70

Dr . Clair is fantastic!!! She cares about her patients and is very knowledgeable. The same is true for the staff up front. All are very friendly and helpful. I tried another vision company in Tomball years ago and experienced terrible service. I went to the Woodlands TSO office and have been there ever since. I recommend them highly for all your vision care issues.

Ju
Review №71

I first came to TSO in March for an eye exam. I was so impressed with Dr. Clare and the friendly staff. I purchased contact lenses, and was to receive a rebate from Alcon. To be honest I really didn’t believe that Alcon would send me a gift card, but they did. I decided to purchase new glasses, so of course I went back to TSO. From the minute I walked in the staff was so friendly especially Chelsea. Chelsea remembered me from my first visit, she helped me in March. She remembered that I tried on a ton of glasses, even wrote in my chart the glasses that I liked. Chelsea was very patient, helped me find the perfect frames. She was very honest and told me what would work and what didn’t work. She explained all of the different options and price points. I can’t wait to get my new glasses. I highly recommend TSO to anybody that is looking for an eye doctor, contacts and new frames. Thank you TSO

Ev
Review №72

So very happy with exams and glasses for our family. We drive over an hour to this location and will continue to do so. The staff is attentive and professional, and they have a beautiful selection of frames.

Gr
Review №73

Very friendly .. helped me pick out my glasses . I LOVE THEM !!!!!!

Ro
Review №74

I have always gone to TSO Optical in Conroe. I went to TSO in the woodlands and all the girls in there are so nice and they try everything to keep you happy and comfortable. The dr was so nice and she explain everything to me even got my trail contacts before i was expecting ( my prescription is really high so they didn’t had that in stock ) I really recommend this place to everyone

Ro
Review №75

Dr. Young and her staff is excellent. Ryan is great with all logistics such as ordering new glasses, lens, etc. I drive from Kingwood because of my confidence in Dr. Young and their outstanding service - always the best!

Ti
Review №76

Very professional across the board. Always satisfied and will come back.

Be
Review №77

TSO Woodlands is an outstanding facility. They were very helpful and concerned about my comfort and answered my questions so that I would understand the procedures undertaken. Good work on their part.

J
Review №78

Took my 5 year old here and had a wonderful experience! Dr. Clair was so patient, thorough and kind. I would definitely recommend!

Da
Review №79

This was my first experience at TSO. Everything went very well. Staff greeted me and got me started. Testing followed, then I met with Dr. Clair. She was extremely helpful, explaining my eye health as Ive never had it explained before. She answered all my questions and then some.

Lu
Review №80

Dr. Young is a great eye doctor. Ive been going to her for eye exams for the last 6+ years. The entire staff is nice and friendly and anytime I need help with my frames or lens they are always helpful.

Le
Review №81

The staff at TSO were friendly, competent and professional. Dr Claire took the time to go over all the details of my eye exam and the strengths and weaknesses. A very productive, efficient and friendly visit.

Jo
Review №82

I liked how well the customers attend, they are very friendly and the doctor too. And its very clean. 😍 Arlene is very kind.Thank you!!!

K
Review №83

Great staff, and Dr. Clair is very patient and thorough. I highly recommend this office and this Doctor.

Va
Review №84

First experience at this location and Dezi was amazing ! She took the time to help me pick out some frames that matched me and my long eyelashes lol . Her customer service is superb and I will keep choosing this location due to their great customer service skills and the way they take care of their customers .

An
Review №85

Great service and all are very knowledgeable and helpful! Dr Kate is so nice .

No
Review №86

Great first visit. The Dr. was very nice and patient with my son. Purchasing the frames was quick and easy.

Ja
Review №87

This clinic is outstanding. The staff is very patient, helpful, and friendly. I drive from Louisiana to get my eyes checked here!

An
Review №88

Very happy with the service myself and my family receives from all the team. Helpful, attentive and professional. My eye sight and health is in good hands.

Ke
Review №89

My experience at TSO was excellent!!! Everyone was friendly, professional, and helpful! Dr. Terhune was so sweet and knowledgeable, and was great with my children.

Ol
Review №90

Dr. Kathryn Clair is awesome. Everything is excellent.

xu
Review №91

Always love this place and the staff are very welcoming and friendly.personally I love DR. Kathryn K. Clair, She is always very pleasant.

Al
Review №92

TSO was great! We had some issues getting my insurance figured out, and the staff kept trying and were calling me to keep me updated. And, Dr. Young was very helpful and thoroughly explained what was going on with my eyes and how that would explain the problems I was having.

So
Review №93

My husband and I, along with our 2 older children have been utilizing eye care services at TSO of The Woodlands for over 4 years now. We keep going because the service provided is exceptional! They utilize the latest technology, and have extremely helpful and pleasant staff. The doctors are knowledgeable, professional and caring. Dr. Claire is thee absolute best! -Percy & Kiya Bonilla

Le
Review №94

This was my first time visiting this TSO location. Dr.Clair and all of her staff were awesome!

mi
Review №95

A professional atmosphere, nice employee, help me to select a frame base in my budget. Answer all my question and the Doctor is so nice. I feel greate. Thanks TSO

De
Review №96

This was by far the best place Ive ever gotten an eye exam. They were all very friendly and explained everything well.

Ra
Review №97

Dr. Yee-Young and Dr. Clair are amazing and very dedicated to their patients. The staff is friendly and helpful. We have been patients here for almost ten years.

Ma
Review №98

TSO is fantastic. I appreciated how well they treated my daughter that I moved my son over from a different eye doctor to Dr. Yee-Young.

Ph
Review №99

Very nice and knowledgeable. Took me right in, received exam and ordered new glasses. Painless!

Ma
Review №100

All of the staff were kind, courteous and prompt. Loved my visit!!

Information
48 Photos
100 Comments
4.9 Rating
  • Address:Pinecroft Center, 1570 Lake Woodlands Dr, The Woodlands, TX 77380, United States
  • Site:https://tsowoodlands.com/
  • Phone:+1 281-681-3937
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:Closed
  • Tuesday:9AM–2PM
  • Wednesday:Closed
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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