I cant say enough about the service department at Bettenhausen. The employees make you feel welcome, direct you to the proper associate to address your needs, and arrange the needed service promptly. I had to leave my car to be repaired and they kindly offered a drop off and pick up service. Bill and Larry, the drivers who chauffeured were pleasant and professional. Ricco, the service representative, scheduled the appointment, kept me up to date on the repair, and checked on my satisfaction with the service. This is definitely a dealership that cares about its customers and does what it takes to keep you coming back!

Excellent! Nick P. went above and beyond in helping me get the vehicle I wanted! He answered all my questions, followed up with me immediately and made the car buying process smoother than ever! I drove 7 hours to deal with Nick P. and Bettenhausen and I would do it again!

I walked in, Abdul introduced himself, we sat down to look at ordering a 2021 Jeep Wrangler 4xe High Altitude. He gave me all the information/numbers, answered all my questions and I went home to consider it. Few days later, I emailed him and said lets order the Jeep! He updated during the process, transaction was smooth, Jeep is perfect!

As we walked in we were greeted by Steve Callan. It was a great experience from start to finish! Steve’s customer service is outstanding! He helped us find exactly what we where looking for. Steve made this the easiest and smoothest experience ever purchasing a vehicle. Steve also took his time to go over and explain all the features in the vehicle. I highly recommend Bettenhausen for your next purchase. Remember to ask for Steve Callan, if you want that Great Customer Service experience!

I loved everything from start to finish with my buying experience. David M did a phenomenal job every step of the way. I’ve never had such a positive buying experience as I had with David.Knowledgeable in every aspect of the sales process David did an outstanding job.

Id forgot to check the operating hours for the Service Department on weekends and pulled up Saturday after theyd closed for the day. Instead of telling me they were closed and to come back another day, they were kind enough to let me in, give me a quick diagnosis and schedule me for service the following Monday. My Monday appointment with smoothly and way quicker than I was expecting. Each time I visit Bettenhausen, I get an even better understanding of what it means to receive great customer care from a car dealership - I cant imagine going anywhere else and settling for less! Shout-outs to Rico and Dan for providing great service.

Love my new Jeep. I particularly want to give a shout out to Ryan our salesman for a very pleasant buying experience. He had all the answers to all of our questions. Very knowledgeable and a nice guy on top of it. Highly recommend Bettenhausen and Ryan.

I appreciated the quick, fair and transparent negotiation. Tom knew what I wanted and delivered on each step with precisely what I asked. I also appreciated the quick delivery and processing of paperwork. I hate spending hours at the dealer...Tom had me in/out in 30 mins!! Fantastic!

Service was awesome.My service advisor, Amanda, is The Absolute Best! Arrangements were made for transportation and my vehicle was ready when promised.

Our salesperson, Jamie, was thorough, organized, knowledgeable, and kind. This was the most pleasant vehicle purchase I have ever experienced! I found my Jeep dealer for life!

Gustavo was absolutely amazing! He called me on a Monday evening (after I visited another dealer who said that I couldnt use the documentation I had for income verification - Im self-employed). Gustavo was very clear, direct about what could be done and communicated along the way. Within less than 24 hours I was in Bettenhausen signing my paperwork and driving away in my new truck. He literally moved me through the entire process by phone and then had me in and out the dealership in less than an hour.

I wasn’t there 10 minutes; I ordered my car completed the financing and was on my way. I love love my car. Mike was so professional, informative, and very helpful. Best place to go car shopping for hard working honest people.

The sales experience has always been awesome. This was my fourth vehicle I have purchased. Those always got 5 stars, but this time an overall 4 star rating was based on the delivery of my new vehicle. On my past purchases a delivery specialist presented the vehicle and went over the features of the vehicle and helped with Bluetooth setup etc. Luckily I am tech savvy and had no issues. But I think about someone who is not as tech savvy how they would feel. I hope this is something Bettenhausen will focus on because I think this personal attention makes the customer feel appreciated for their business.

Jeremy Guimond was our sales representative. He made the experience pleasant and unforgettable. From the beginning of our journey to purchase a new 4-door Jeep Rubicon 392, he was very helpful, convivial, and knowledgeable. He dedicated generous amounts of his time to sit down with us and help us build the Jeep of our dreams. He was transparent with costs, trade-in values and other details. Once we ordered our 392 he maintained open communication with us to keep us informed of the Jeeps status. This made the experience exciting. Once the Jeep arrived, Jeremy was very helpful in getting us through the paperwork, the trade-in of our previous Jeep, and other administrative details. Our sales experience with Jeremy was the most pleasant vehicle-buying experience either of us have had. I would recommend Jeremy to anyone looking to buy a new vehicle at Bettenhausen.

The service department does a great job. Although I could not get a quick appointment, I was able to take advantage of their service policy and bring my Wrangler in after 1pm for an oil change and tire rotation before an upcoming road trip.Thanks Amy for getting it done on such short notice.

The service was fast and friendly. Truly exceptional service! I alway receive exceptional service at Bettenhausen.

Thank you Nick Nowak for making my first car purchase experience as easy and calm. I wouldnt have wanted it any other way. Thank you Nick with jeep. Im a very satisfied customer.

This purchase was a great experience. The sales rep and finance manager were very helpful and I really appreciate the follow up call which proves they value their customers even after the purchase. I will never buy a car anywhere else. Thank you Bettenhausen

Jackie was great. All of my concerns were addressed professionally and they did a very thorough (but not pushy) job of inspecting and suggesting other stuff. Ill gladly go back.

I just want to thank Amy Hayes for her excellent service and help. I had a terrible experience at another body shop from a car accident and she was a miracle worker. Not only did she have compassion for what I went through but she got the job done as soon as she could. My car is now in excellent condition and I’m so glad I chose to go to Bettenhausen Dodge in Tinley. I highly recommend coming here for any service and I trust them fully with my vehicle! Thank you for being so awesome Amy!

Start with the phone. It is answered by a person, who politely and knowledgably transfers you to the right department. The appointments are kept within minutes. The staff answer questions, offer insights and follow-up with you. The ride home and pick-up service is a real benefit, with courteous drivers.

Danny V, in the service department always does a great job! He makes sure Im in and out in a timely manner. If I need a ride somewhere while i wait, he makes sure I have one. If Im getting extensive work done he makes sure i have a loaner car. He is the best!!!

I bring my Jeep here for maintenance and the customer service is always great. I can trust them with my repairs/replacements when they arise. Amy and Jackie are very helpful and genuine!

Excellent vehicle buying process. Fair prices, no haggling. Abbie was fantastic. Had me in and out in well under an hour. Excellent value given for trade in. Highly recommend and will return in the future should another need arise.

Seems they are not staffed appropriately to support oil changes. Or their schedule system that is used to communicate to others is not functioning. I dont recommend them for any service that should be simple to manage.

My husband and I had the pleasure to work with Mike Kass in buying our new Jeep Grand Cherokee L. We couldnt have asked for a better person/dealership to work with. Honestly and trust was built right off the bat and we didnt feel forced into buying. Would 100% recommend everyone to buy here!Thanks again Mike and Bettenhausen Team.

It was very simple, and Steve was wonderful to work with. It was as easy as you can make the car buying process.

Amanda, did a great job keeping me informed as to how long it would take and gave me a call when the car was ready for pick up. The car was washed and ready to go. Great Job!!

We had great customer service definitely will continue to recommend to family and friends! David Martinez fullfilled our expectations and my wife was able to drive off in her dream car.

The service rep Amanda was great. She was able to get my vehicle repaired promptly.

Nick Nowak was very easy to work with. He kept me updated throughout the whole factory order process for my 2021 Durango R/T and was very competitive on price. Overall a very nice, updated dealership and all the individuals that I came into contact with were kind and always went out of their way for me.

Very helpful and made everything a perfect five star experience for me.the best service ive ever had at a dealer ship very safe during this time of covid 19.

My salesperson Jamie was incredible made the entire experience great from start to finish. 10/10 would recommend.

Best dealership and employees out there. Scott makes buying a car so easy. Highly recommended

I brought my car here in October for an issue with the clutch. They filled the fluid, couldnt find the leak. Called me after they were done to let me know I owed 167.00 for fluid. Did not call me to get the approval first. 9 months later and all the fluid leaked out again, so filling it didnt fix it and they should reimburse me my money.

Had my keep delivered to my house w/o delivery fee. Ryan was very knowledgeable, succinct, and friendly.I’d happily recommend the experience to anyone!

As a long time customer, it saddens me to say that Bettenhausen has lost their way. There is no more personal touch, and I definitely do not get the impression that my business is needed nor desired. Ive already stopped taking my vehicles there for oil changes, and today, for the first time since I can remember, I scheduled service for my new Durango with another dealer.

Best sales staff and supporting sales staff. My wife and I have purchase many cars over the years, Jamie Kwak was our favorite to date. Excellent service and detailed with every step. No pressure and extremely supportive.

Danielle Schramm was absolutely amazing! She was incredibly helpful through the entire process. She helped to find exactly what we were looking for and answered any questions we had regarding our trade in and the purchase. Thank you so much Danielle!! And thank you Bettenhausen!

I had a great experience, customer service was nice, and it didnt take long at all.

Great dealer, good customer service but during a pandemic the sales people should really wear a mask and wear it properly. While i waited for the vehicle to get serviced one of the sales person was walking around with no mask coughing and sneezing. No regards to ones health. Bettenhausen of Tinley Park should really do a better job at enforcing their employees to wear a mask. I know they are uncomfortable and annoying but for the safety of yourself and others please wear a mask. Especially when there are customers in the waiting area.

Bettenhausen Automotive is a fantastic organization. From a purchase/sales perspective, and especially the service department the dealer provides is among the best I have experienced. They make every effort to make sure the client is Satisfied. I had a couple of warranty issues where Chrysler was slow to respond, but the staff of the dealership quickly intervened, and based on the facts, helped to speed resolution. I work in client service, and am very familiar what qualifies as an excellent client service model.Best of luck, contact me with any questions, I would be glad to share my personal experience.

Tom, the salesman, was extremely helpful and went the extra mile to find the exact Jeep I wanted. Also, the paperwork for the lease was well organized and didnt take long to complete.

Jamie the sales manager was awsome. She had me in and out in less than 4 hours. Bought a new Durango gt. Car is great price was great. She’s one of a kind there. Need more people with that professional there.

Excellent experience; Ive bought many cars, and this was by far the best experience Ive had. We didnt have to haggle and got the deal we were looking for right off instead of going back and forth. They also have a soda machine and just about every flavor of coffee in their waiting area.

Great car shopping experience! Dreaded shopping for a new car, but Bettenhausen really impressed me by the great customer service (Anthony Bauer) who understood the tow package details we wanted in our Dodge Durango. No high pressure sales pitches but honest sales people who want to make sure we get what we want. I highly recommend and will definitely want to go to Bettenhausen for our next car!

My boyfriend and I came to look at cars at this location today (9.9.21). As we exited from inside the dealership an employee with a yellow shirt was walking out as well. I passed her trying to get back to our car. She was smoking with another co worker near the customer parking which I found a tad unprofessional to begin with. As we got into our car we look in the rear view mirror and see the lady with the yellow shirt lean against our car as she smoked. This was extremely awkward and unprofessional knowing its costumer parking area. I expected much more from a jeep dealership. Ill be purchasing elsewhere if this is how customers are treated.

Every time i visit your dealership the service is done in a timely fashion, my service rep Amys awesome, she lets me know what my vehicle needs due to my mileage and if theres anything else i may want her to look at, just superb service and a clean friendly and comfortable enviroment.

Received my part and was overcharged on my credit card. Brought this to the attention of Dave in their parts department. He argued that the part cost more than he thought and charged me more due to that. They did not ask my permission to charge more, just sent the part and charged my card. Believe it or not, Dave told me that they are allowed to charge up to 15% more than they quote! These guys could take a lesson from other successful customer-centric online stores. They definitely need it.

Allways a great experience the service writer Amanda was very helpful & pleasantly nice. Not the closest Dodge dealer to me there is a Dodge dealership a block from where i stay but its allways worth the trip to have my 2014 Challenger serviced @ Bettenhausen Dodge & to enjoy the wonderful atmosphere.

Jamie contacted me saying I had some equity in my 2016 Renegade and said she could get me into a newer one with a lesser payment. I admit I was skeptical at first, but when she showed me the numbers, I was wanting to do it. I left away happy getting into a newer Renegade with a lot of upgrades at a lesser monthly payment. I will always buy my cars from Jamie.

The transaction was very smooth. Plenty of inventory was available. Abbie was an excellent salesperson. The service area is large, clean and the staff is professional. Beverages are available during service appointments. I have never seen so many Jeeps at a dealership.

Jackie in service always does a great job she gets me in and out thank you great job. The service is great do a great job every time.

The process was very easy and pleasant. Everything was explained thoroughly. I walked in at 7:00 and walked out at 9:00 with a new Jeep. There were no surprises and I definitely felt like a valued customer. Jeremey did a great job and was a pleasure to work with.

Great service, friendly people, oil change completed in a timely manner, comfortable waiting area

I went for an oil change which the expedited and wash my car, they made me a happy camper.

Internet sale had me come in to appraise my trade, even they don’t have the specific vehicle I’m looking in stock, but can be order. Got to the dealer and the salesman informed me, he cannot give appraisal because the vehicle I’m looking for is 3 to 4 months out. Did they just wasted my time on a Holliday weekend. Great effort guys wasting my time. I applaud you all.

Professional, polite, and pleasant. Getting an oil change Hannover been easier.

While I initially had a negative experience with one of the service advisors, Danny G quickly rectified the situation. He responded to me quickly, looked into the matter, and then surpassed my expectations from the service department. While in communication with Danny; he was very polite, understanding, easy to communicate with and extremely knowledgeably about my vehicle. He is a huge asset to the company.I highly recommend Bettenhausen Chrysler Dodge Jeep for all your service needs.

Low prices, Fast and great service!

The best dealer and the fastest customer service!

I was greeted by Amanda for a routine oil check. She checked me in and informed me of the wait time and asked if I needed any other maintenance services. She texted me while I waited with updates and I was finished in 30 minutes.

Very quick service! Felt comfortable with the updates they texted as they worked. Amy was great. Highly recommend

Been coming here for years. Always friendly people. Easy service. They take care of you.

Fast and friendly service. They kept in touch at every stage of my cars repairs.

Great experience, Quick and easy!

Last Saturday we purchased a used 2014 Grand Caravan, from Bettenhausen Dodge.The as we drove the vehicle we purchased, we were completely surprised and unaware to learn that it uses e85 fuel.During the entire time Mr.Smith never revealed that it is an alternative fuel (E-85) vehicle.If he had we could have made a more intelligent decision as to whether we wanted to purchase a vehicle. There are limitations to where we can actually purchase e85 gas Yes we can use other gas, but that should have been revealed: before we purchased the vehicle.In addition the e85 decal that is normally (supposed to be displayed) on the back of a vehicle that uses such fuel, was missing. However they were able to put a dealer decal on the vehicle once we bought it; but the e85 decal was not there.While we were still at the dealership and just closing the deal, the porter placed the plates on the vehicle. My son took a picture, so we would have record of license plates.The photo proves there is no decal indicating that its an e85 vehicle.This would have definitely changed the negotiation, and I think he knew that.The fact he you omitted telling us that this was an e85 vehicle; is a deceptive sales practice.So what is the remedy?We can return a vehicle.OR you can we negotiate the sale price. We are not pleased at all with this. We have emailed him twice and him to please contact us as soon as possible, to discuss this matter. HE NEVER HAS!

Tried multiple times to contact the service department And they never return my calls or emails.

Highly recommend Dave Martinez!Usually, you plan to spend a whole day at the dealership but not here. This was my second time going to him to buy a vehicle. He had the vehicle ready to test drive when I arrived. Showed me the break down of the numbers. Answered all of my questions with transparency. Once I made a decision, he got my paperwork going right away. I signed all the documents and he gave me the keys. Bing. Bang. Boom.There was no BS.Dave is experienced and knows what he’s doing.Extremely impressed and satisfied with my experience at Bettenhausen!

Awesome experience start to finish. David Martinez, your awesome!

Great service. Chris was very helpful and communicated well.

3rd vehicle purchase now from Bettenhausen. Started everything online so when I showed up, I was out in 20 mins with my new truck!!

Ryan Scarpelli was incredible! The entire process was smooth sailing - he was efficient and respectful of our time. Ryan was also very accommodating and offered great options for transitioning out of my lease. I’m extremely happy with my decision - it’s the perfect fit. Thank you for exceeding my expectations!

I recently purchased a 2020 Dodge Charger Daytona R/T and at this dealer they really screw you over. I have excellent credit close to 800 and they said they could only approve through Chrysler Capital for 7.04%. We asked them to just go through Chrysler in the beginning but they interested on trying a FEW banks before them. I later received a letter from Bettenhausen and they had over 10 attempts with running my credit through different banks. The reason this dealership charges so much on interest is because thats how their salesman make extra commission. I tried calling the salesman and the manager multiple times but still no answer. And at the very end they ask you to inspect the car to see if there are any problems but they do this in such low light that the car looks perfect. I brought the car home and really checked it out under bright light and I found 4 paint chips on my front bumper hood and fenders. The car still only has about 50 miles on it and I bought it from them with about 38. I later purchased a 2020 Toyota Camry XSE. Schaumburg Toyota gave me the car at 0% interest for 60 months with $0 down. This is after I had another car (2020 Charger) in my name. Now tell me, if they didnt screw me over, how did I qualify for 0% after purchasing a $50,000 charger a week a prior to buying the Camry. I am very disappointed with my purchase and the way thus dealership operates. I will never do business with this dealership again and before you go there you may want to reconsider your visit.

I took my 2012 Charger SRT here on 06/17/21 at 11:00 am for an appointment that I had waited 2 weeks in advance for. I get there and the service advisor Daniel writes up my Charger. It’s having some transmission issues that I wanted looked into and a recall on the air bags. I dropped it off and left it there for them to work on, Daniel tells me “give us a few days, as transmission concerns may take some time.”. I understood this, I work as a service advisor myself at a car dealer so I get it. All day Thursday goes by, no word yet. All day Friday goes by and no word on it yet. All day Saturday goes by, still no word. I finally called at 12:15pm today (06/21) to see what is going on and the woman says I will get a call back in 15 minutes. Almost 2 hours goes by and I receive a text message stating that the car still has not been looked at. I ask “will it at least get looked at by tomorrow?” (6/22). Daniel replies back saying “probably not, there are three cars ahead of yours with transmission problems.” So I call Jack Phelan Dodge and ask how soon I would be able to get the car looked at. They gave me an appointment for this coming Thursday 6/24 and specified that they would make sure the car got seen and wasn’t just sitting on their lot for almost 5 days without being touched, like it had been at Bettenhausen. Daniel from Bettenhausen claimed that they keep the SRT vehicles inside the shop overnight (I assume this is because of the high theft rate of SRT vehicles) but when the car was given back to me with nothing being done, it was completely filthy. I’ve had many good experiences with Bettenhausen on my old 2006 Charger SRT8, so I continued to use them even though Jack Phelan is closer to me. Why did I schedule an appointment 2 weeks in advance just for my car to sit there for another 5 days with zero progress? Definitely won’t be returning here.

Dan Galvan and the service staff are professional and go out of their way with any issues that arise

Chrysler Capital is the Devil. Do not do business with them also the young Lady in the Service Dept. recommended me to Replace an entire Tire just because I had a nail in it and a slow leek.... nice Try... basically If your a women they’ll try to take full advantage of you. Good Luck

Hasnt even been a year since I bought a brand new Ram Rebel and this truck has given me so many issues. The radio has been replaced once and constantly needs to be serviced. Even better is that my exhaust pipe is hanging off and then take it in to get serviced then they tellMe that it has a crack in it and supposedly fix my exhaust but yet I walk out again and it hanging off once again. Cant wait to get rid of this truck thought that the new dodge trucks were reliable... but guess not

Because I enjoyed thier Customers Services (Amy Hayes )

Look for Dave Martinez! Great deals on the vehicles that weve purchased!

My experiences with Bettenhausers service was over and above the normal.The hospitality, the waiting area, and the timeliness were all excellent.

Everything was great and the staff was so nice

The openness of your store. The kiosks where we were able to see everything the salesperson was doing. The ability to see their computer screen. The ability to do everything at the kiosk, sign all papers, etc. Not having to go to a back room to sign papers.

I got a no non-sense, haggle free sale of the truck I wanted. No pressure to buy something I did not need. I drove away in a new truck feeling mighty satisfied!

Our salesman (Nick P.) was awesome. No secrets, no hidden costs. Just straight forward honesty. We came in for a particular vehicle, with a particular price in mind and we left with the exact vehicle with the price we wanted. Also, before we left the dealership, Nick took as much time as we needed to explain the features of the vehicle and answer EVERY question we had (we had a lot!).

Fast repair service! Great staff.

Purchasing my 2021 Jeep was by far the best car buying experience I have had in 29 years of driving. Steve Callan is an excellent salesperson and made the deal easy and effortless. He was very kind and did not pressure my wife and I. I have not received this level of service even at snooty dealerships like Audi, Mercedes, and BMW. I have already decided to buy my daughters first car at Bettenhausen. My family cannot wait to make our next car purchase.

The service by mechanics and service department were fabulous.

Best experience I have ever had at a car dealership.

Scott was so helpful and the energy was great!

Very easy process. No headaches. I let the salesman know where I needed to be at price wise and he made it work.

If you’re looking for a Crystler, Jeep, or Dodge vehicle you HAVE to get it from here! They are the most kind and honest dealership I’ve ever seen. And the also have great prices!

My dad and I went in hoping to trade in my car for a new one and we were very surprised with how simple the entire process was. I didnt know what to expect but Ryan answered all my questions, arranged test drives, and helped us narrow down our options. Its very nice to only stick with one person for paperwork rather than being bounced around to multiple people. Bettenhausen definitely prioritizes a personal connection with their customers and I will definitely encourage everyone I know who is searching for a car to come here first! I was in and out in just a few hours, and was able to leave with a new Grand Cherokee. Huge thanks to everyone who cleaned my car up and explained the tech features to me before I left the lot.

Mike Rowe! The best salesman ever!! Warm and inviting personality. He made it all possible for me to own my 2021 Jeep Wrangler. I spent less time with him then shopping at the grocery store. Hell have you in and out. It was the most pleasant and exciting experience Ive ever had at a car dealer. Everyone is very friendly and helpful. Good vibes at Bettenhausen... Still smiling!!! Thank you!!!

*** updated experience*** We were able to pick up our car today and Dean helped us again. He was very helpful and reassuring. Our rims were fixed great and they even gave the inside of the car a nice little clean up. We really appreciated the hospitality and change in experience. We will be returning. This has always been our favorite dealership to work with. Very clean and normally very pleasant.First few experiences: Highly disappointed. We took our car for oil change and tire rotation and when we picked the car up there was Tork scratches on 2 of the rims. The service representative even said that’s not right I can’t believe they did that. We spoke with Jackie from service who was a bit irritated to have to work with us to get it fixed. She said come in Thursday 9am we will have it fixed by end of day. We do not live close and she did not give us a rental so we spent all day with our kids walking around trying to enjoy the outdoors for the day make the best out of it. We called at 3pm to see if it was fixed since we had been in the heat all day. She said no. She called an hour later said it’s done pick your car up. We went to pick it up and looked like nothing was done other than they cleaned the rim. We spoke with a manager of service and he said he didn’t even see the rim guy come in today. Told us come next Thursday we will get ya a rental and have it all set up for you so it is smooth and we apologize for the disservice. We showed up today and nothing was set up. The service representative Dean said he had heard something about it and seemed very frustrated to even have to deal with us. He was even grunting a bit. They finally gave us a rental but a much older model of our car which I feel is a huge disservice being that we even told them we are in the market to get a new car. Our car was automatic everything and this one is not. We would think they would at least give us something of a newer model.

Great people to deal with. Showroom is always clean. Nick Nowak was very organized with my deal and made the process quick and easy.

I will say that I will never return to Bettenhausen again. I initially reached out to you Jamie back in the Spring 2020 explaining I would be in the market for a Wrangler come August when my lease was up. You never responded back to me until I reached out to Micah, the Sales Director. Then, it was like pulling teeth trying to get your attention in helping me.I found another dealer that was willing to help with everything based on a recommendation from my coworker. They are over an hour away from where I live but it was well worth the drive.Then, I make all the final steps at turning my lease in. I contacted Bettenhausen. I made an appointment to turn in my 2017 Grand Cherokee. When I arrive, I see my name on the prompter for a sales appointment to buy a 2020 Wrangler. I spoke with the receptionist and was told the salesman would be out to help me. I waited around for 15 minutes. There was no one in the showroom but plenty of sales people on their phones or computers. Finally, a gentleman named Mike Rowe came out and asked if I was being helped. I apologized to him ahead of time but I literally went off. Your dealership has shown no interest in helping me even when I went thru all of the appropriate steps.I have and will continue to tell people to look elsewhere for both sales and service. Your service department literally takes over 2-3 hours for an oil change even with an appointment. This is absolutely ridiculous.I certainly hope you guys take this email to heart. Because in this day and age, all we have is our reputation and integrity - Bettenhausen has neither.

Took my van in 7-12 my radio was not working and the lights on top for the doors one was out got it back 7-27 the radio still has static and the screen is still dim now the right turn signal on the inside dont work and my dimmer switch dont work and the lights on top for the doors still dont work took it back 8-2 got it back 8-20 but not just one light is out but the other light blinks then come on the radio still has static the top lights still dont work they said they put in a new cluster both times so whats wrong that they not fix the problem

Bad experience! Ive never published a review, but this one warrants it. I purchased a used certified 2016 RAM 1500 that experienced a check engine light and a Throttle Control light with a tremendous loss of power no more than 1k miles (within first week) after purchase. The vehicle came with a 3k mile warranty. My family and I were on spring break with my family in the south when this happened. After seeking several RAM dealerships, I found one that had limited capacity to look at it. The repairs needed are extensive with parts that may be on national backorder (still undetermined). I have been told that repairs can take up to a month to complete. My family and I were forced to abandon our vehicle in Alabama and return home from spring break in a rental car. I called Bettenhausen to take the vehicle back and cancel the finance; the response was a soft no. I havent even made my first payment or registered the vehicle in my state. I asked Bettenhausen to help pay or share the expenses of the rental vehicle and the shipment of my vehicle once its fixed; again, it was a soft no. I have called and left multiple voicemails over three days to John Haristick, the salesperson, and have not received a call back. At this point, it definitely feels like he is avoiding me. I understand vehicles breakdown and the knowledge of this was out of anyones control, but how a dealership reacts and supports you is what defines their values. They say theyll work with you but its all just sales tactics. In the end, they just want to sell without building relationships.

Every car buying experience should be like Bettenhausen. No sales pressure, no haggling, just one price. The Wrangler came in within the time frame they told us, and it is exactly what we ordered. I highly recommend this company and specifically Nick P as your sales manager.