Dealt with upfront sales person named Larry Edwards. Worked with me to get a fair deal. Too bad dealership is over 1 1/2 hours from my home; otherwise I would get the car serviced there. Good experience.

These folks are charging above sticker on cars. Their starting point was 5K above sticker on a GV70. That is not a typo. Never in my life did I think a dealer would be asking above sticker. Completely destroys the value proposition on a Genesis. If you want to pay above sticker, this is the place for you. Hyundai should put a stop to it but of course dealers can charge what they want because they are independent. We have laws to stop price gouging on gas and food in a global pandemic. Not sure why that doesn’t apply to other things 🤨. They will say that’s market. Please…

Bought the GV80 and love it! Stealth with Mayweather and he was fantastic. Knew all about the features and took his time explaining them. A couple of weeks after I bought it I stopped back for more questions and he again took a bunch of time to go over all the fun and many features. Mayweather and the whole team there made me feel like family! Many thanks for all their help!

Very professional and seamless car buying experience

Inventory is limited and is actually a Hyundai dealer that sells Genesis. Checked out Santa cruz, small interior, back seat good for child or baby seat. People paying $5k premium? Get a Sante fe!

People are great. However they are charging all above sticker about 2500.oo$ and wanting to give kelly blue book on a trade. Disappointing. No deals to be made here.

While visiting a car dealer is not my favorite activity, my salesman Mayweather was professional, knowledgeable, and prepared for my appointment.We made a deal and he worked past closing time to deliver the car and arranged for a co-worker to drive my other car back to my home, along with the newly purchased car. (I know, he gets paid to do whatever it takes to sell cars... but he was gracious during the process. That alone is worth a mention. I’d recommend Mayweather to anyone.

Great service and estimated time to complete was correct.

I feel like maybe they just shouldn’t carry the Genesis. All 1-star reviews seem to come from Genesis owners. So I scheduled an appointment to test drive a G80, they said they would have the car ready at 1:00. I arrive at 1:00. No one has any idea of an appointment. 10 minutes go by and they finally find the appointment so they get me a sales guy who has me sit at his desk while he goes and pulls a car up. I sat there 30 minutes. Nothing. No one even checked in with me. I figured after wasting 40 minutes of my time I had had enough. Went and bought the car from McGrath in Chicago who actually drove the thing down to me after we agreed on the price! Amazing service from them.Flash forward and now I take it for an oil change. I was there for THREE HOURS! They apologized and everyone was super nice, but come on.Flash forward again and I figure I’ll try the valet option. I enter all of my information on the website. Address to pick it up, times and all of that. I get the confirmation on the webpage. Day and time arrives and nothing. I found out through a little research that apparently the Tinley location doesn’t actually do valet.So my point is - if you want a Genesis (and you SHOULD get a Genesis because it’s an amazing car) maybe head to McGrath in Chicago. They seem to actually like their customers. As for Family, today is the last time I try to give them business.

Staff was friendly (so 2 stars instead of one) but not knowledgeable about Genesis. I asked about a card key for my car (a Hyundai oem part) and their response was if your car didnt come with a card key then you couldnt get one. But... None of the new Genesis models COME with it, its an upgraded oem key you have to request. Eventually they showed me it but it took me finding the key for sale from another Hyundai to convince them. They only have G70s in the showroom, not one G80 or G90. Their waiting room is very Hyundai, and not what Genesis is pushing for for their dealers. This dealer has minimal Genesis branding, the waiting room has no conveniences like free water bottles even. I strongly dislike competing dealer Napleton Hyundai but my experience here was even worse. At least napleton has amenities and feels like they actually want to sell Genesis vehicles.Theres a reason Genesis offers service valet so they come get your car for you to service. Its because they dont want you to sit in a Hyundai dealer like this one with your $60,000 car.Tl;dr great place to buy a Hyundai Im sure, mediocre experience if youre interested in a Genesis.

If you are in the market for a new or used Genesis, Genesis of Orland Park is the place to go. Their no hassle approach to the car buying process is fantastic and very refreshing. The staff did a great job understanding my needs and guiding me through the trade-in process along with the new car purchase. They were fair and competitive, which is all I could ask for as a consumer. I look forward to working with them in the future whenever I have a need for a vehicle again. They make the car buying process low stress and very easy!

Sharp Dealership

Warning! One week ago i negotiated a on a G70. The dealer and I agreed on the price. I was scheduled to take delivery of the car the next day. I got a voice meesage saying that they did not have the paper form needed to complete the agreed upon tranaction. They didnt know when they could get the document. Perhaps by Monday. That was the last I heard from Genesis of Orland Park. Thay lied to me. Thay are unethical and unprofessional. I do not recommend this busines. If I could give less than one star I would do so.It has now been over two months and not a word from Genesis of Orland Park. It appears that the car they agreed to sell me is still sitting on the lot. Maybe this tells us something? Worst car buying experience ever!

I recently traded in my Audi A8 for a New Genesis G90. I am very happy with my experience at Genesis of Orland Park. Thank you!

After spending Christmas is Chicago I found out Family Genesis had the exact car I was looking to test drive. Yusifs thorough knowledge and low key sales approach won me over. I love my new G90 and thanks to Family for a great experience.

Called them to advise my Genesis has no sound, was advise cannot get in until a week later and no rental car for me to use. He then stated I can drop it off if they have a cancellation but I was on my own to get back and forth to work. Family Genesis was not family oriented for me!

A+++

Awesomeness👍😊

Very professional