Was my pleasure working with Mr. William Bush IV in my purchase, as he was very knowable, gentleman, and professional associate. I would highly request and recommend Mr. William Bush IV

My experience there was awesome. Luis helped me out and I wasnt there all day. He had me in and out with my purchased in under 2 hours. I recommend this place and Luis as your sales representativeHe is the best. Thanks again Luis. I will be back in a couple of weeks for another purchase.

We purchased a Dodge Ram pick up truck . Upon inspection the truck hadn’t been washed although we had an appointment, smelled like cigarette smoke, the interior needed wiping down and under the hood was not clean as most dealerships would have presented their vehicles . I mentioned it to the sales person who I had to keep calling over to us as he was way too busy attending a BBQ the staff were throwing .The sales person claimed the truck had been through some 1 million check point inspection and that they would make sure the truck was clean .After signing all the docs, the truck was brought to us to drive home and the truck was STILL DIRTY .The sales person had a fake fit and drove the truck over to service to supposedly clean it himself .The very next day the check engine light came on . The truck had bad spark plugs and wires. REALLY ?Now about two weeks later the oil light and check engine light is on .SMHSuper disappointed in this JAGUAR dealership . Glad we got our Jag from another dealership . And to think that they brag that they own the other dealership next door to them . I’d STAY AWAY from them and any dealership they’re associated with . BAD BUSINESSOh and while reading the reviews of others I see they like to claim they don’t have record of the reviewers service, it was my fiancé’s name on the docs and I can assure you, the sales person is aware of this sale

Perfect from start to finish!

Great experience…Will Bush is the best … I highly recommend this gentleman when purchasing your next vehicle…

Easiest car purchase Ive ever made. Great people and pleasure of doing business with. I will recommend them to anyone in the market for a new Land Rover!

I had the best experience ever, at Jaguar in Orland Park. I visited multiple high end dealers and left Mercedes after 10 yrs. I would highly recommend anyone looking for a new car to visit Luis at Jaguar. They have inventory that they want to move. No waiting, just driving away.

Ernie Gutierrez was so helpful when I bought my new SUV. I left with the perfect vehicle and without any of the usual auto-dealer hassles.

This is a great dealership to buy a car. They are extremely professional and friendly. I definitely recommend Jaguar Orland Park.

Excellent service, easiest lease I have ever done. Ernie even drove it all the way to my home in Geneva. Never set foot in the dealership.

We just started our second lease with International Imports in Orland Park, IL.The sales manager (Ollie) was absolutely superb to deal with. I was totally impressed with his knowledge of all the vehicles, as well as his willingness to find the exact car we were looking for, which came from another state. In addition, they worked with us to get the deal that we were comfortable with. What a pleasant experience.

Tom Akers was a pleasure to deal with. I was looking nationally for a very hard to get Range Rover Sport. I found only 3 in the whole country. Land Rover/Jaguar of Orland Park was the only dealership willing to sell that particular vehicle to me as an out of state customer. Tom not only made the process very easy, he also helped me with getting a deal on transport from IL to NY. Everything that he promised me over the phone, he delivered. I highly recommend Tom as an honest sales person.

If you are looking for a Land Rover this is the place to be! Mr. Moffett was excellent!Very knowledgeable, and efficient. They also have great prices! Don’t miss out! You will not be disappointed!

Great customer service! Steve Harb was so helpful and helped me out with my dream car! I was going to go with another one but he recommended the one I ended up getting and Im so happy he did. Much better aesthetically and cheaper than the one I was going to pick so I can say it was his genuine recommendation! Highly recommend and ask for for Steve Harb! The entire staff was great, finance was quick and easy.

Luis Corral was our salesman and was very helpful. We looked at several different cars before selecting our final purchase. Luis was very knowledgeable and patient. Ollie was our sales manager; he was very good to work with. We got a very good deal. The entire process was simple and seamless. Although there ia a JLR dealership much closer to home for us than International, we continue to make the trip to IA; the staff is friendly, professional and knowledgeable at every level.

Chris was very professional and explained everything. The transaction was efficient and smooth. Highly recommended!

Joe Cortese and Tom Akers from the Land Rover of Orland Park team are a pleasure to work with. They are as transparent as any dealership I have ever worked with. They made my experience as easy as can be. I could not recommend a better group.

Its always a great experience dealing with this dealership. Our salesmen ollie Townsend is great and easy to work with. He was very informative on the vehicle we purchased and is always willing to help even months after our purchase.

I just purchased a new Defender and Christopher Holloway made the process very easy despite living in Texas. I would highly recommend Jaguar Orland Park, and ask for Christopher Holloway.

Ollie is a great and knowledgeable salesman...he returned my emails quickly and made the experience quick and painless.

It was warm and very comfortable place to bring your car to be service. Everyone was professional and extremely knowledgeable. Coffee and snack were good but Mr Raul Pesina make my experience delightful. He was awesome. He was welcoming as soon as I enter the service area. He was very helpful and made he feel at home. I will definitely come back and will recommend Orland Park Jaguar/ Land Rover to all my friends and family. Thank you for making feel welcome!!

Where do I start? First off I want to give the upmost thanks and gratitude to my service advisor Raul P. Since I’ve been with the jaguar family he has treated me with great respect and concern for the needs I have battled with regarding my vehicle. His customer service and embrace level is definitely a skill that is not taught, it’s natural and I thank you. As far as the dealership, I also have nothing but great feedback from porters to the sales team. You will not regret joining the Jaguar of Orland Park’s family.God Bless,Mr. Montgomery.

On Saturday I had my car towed in due to something being placed in the gas tank. The car was never started upon noticing the gas cap had been tampered with because we all know once it’s started you’ll have a bigger problem. OK! Arrived at the dealership and once my very rude service technician Samantha couldn’t figure out how to get the truck in neutral she and the service manager decided to say “well just start it up”. I was in complete shock because this could mean the difference in a 1000.00 job becoming a several thousand dollar job all because you don’t want to take the time to assess how to put it in neutral. Fast forward to Monday, I called at least 11 times with no answer at all. Finally I get ahold of Robert(who was very helpful) he got me over to Samanthas voicemail in which I left a message just wanting an update on the vehicle. She didn’t call me back but instead send a text “vehicle hasn’t been serviced yet”....which she said it would be looked at Monday by the end of business. On Tuesday I go in to have my vehicle towed out to a new dealer only to be confronted by Sam with the worst attitude ever. It’s unbelievable how much she lacks interpersonal, entry level customer service skills! I’m not sure what standard the employees of this establishment are held to but it seems to be very low. Extremely disappointing experience. I would like to be contacted by someone of higher authority.

Take your vehicle to Howard Orloff at 1924 N Paulina if you would like quality service! Ask for Hugh. Would not recommend this place, their service is so backed up your car could be there for a week without being looked at

Went to pick up two parts, informed that they just sold one of them and our before my arrival. No courtesy call to notify that the part was sold prior to my arrival. Offered me another dealer in Hinsdale however didnt go the extra step in first calling to confirm the part was there or finding out that stores hours, or even requesting the part be placed on hold.

We came to purchase a vehicle and our rep was kind at first and then tried to tell me my credit isnt good enough before even running or knowing me. (I have very good credit worked for.) We purchased from Naperville Land Rover no problems at all.

They will not address any concerns of customers so if you choose this establishment just hope that you’re in and out. Steer clear of Sam as she has 0 customer service skills and smells of cigarette smoke

Dealership employees also have cars that require maintenance and repairs. My 2008 Jaguar XKR was starting to have the dreaded electrical gremlins. Instead of keeping my car for a day or two, Ernie suggested a new battery. VOILA...my worries are now gone and my beauty is on the road purring again.

This is by far the worst customer service experience I’ve ever had, it’s so hard to believe a luxury car dealer would be so unprofessional. Nearly everyone I encountered in the service department was rude. I will never patronize this establishment again

Very friendly service staff (Raul), and willing to help.From there, not so great.Took 2 weeks to get in for service, and another two weeks + to get my F-Pace back.Within 40 miles (!!!!!) the Engine Service light was back on. Ugh.Called back for another appointment, and told itll be ANOTHER 3 WEEKS to get back in... REALLY???!!!! After you just fixed my car....?Only good news is its under warranty, so i get a loaner...but what if it wasnt?? would I be out of a car for weeks????

They were very thorough and quick to get me in and out as fast as possible during my yearly service and oil change. The special gifts were such a nice surprise! Happy to continue my services with them.

One of the best car dealerships Ive been to. I highly recommend this dealership. Otis Tuck is the man.

This is a great dealership to purchase a vehicle from! I first contacted them via e-mail and received an almost immediate response. Subsequent e-mails were responded to as quickly. They then followed up with a courtesy call and we took it from there. By the time I went in to test drive my new XE a few days later, the deal was already done. Lew Russo was my sales rep and he was great: very knowledgeable, transparent, and friendly to work with it. Everything I asked for he delivered on. I LOVE doing business this way. If youre in the market for a Jag or Land Rover, definitely give this dealership a chance. You wont regret it!

How on earth is this a luxury brand with horrible service ? I can not believe the unprofessionalism in this establishment. The African American young lady is nice but the actual service agents and managers needs to work at Walmart with the service they have not jaguar wow

They were totally professional and informative on handling my cars issues great place for service

Another great experience at Land Rover of Orland Park! The service department is great and makes it hassle free each time. I had my LR4 towed there for a battery issue & they replaced it after checking everything. Best part is, zero cost to me as they handled it under the warranty! I couldnt be more pleased.

The Service department is on point and the Sales department knows their stuff. And the facility is new. Youd be crazy to go anywhere else.

Everything I asked to be checked and corrected seems to have been done expertly. As usual, the staff was pleasant and professional. I am happy with the results.Jason, Ernie and Raul Pesina became specific to my experience at Jaguar Orland Park. I came to always ask for Raul specifically. I felt like I had someone personally looking out for me and paying attention to my needs and what was going on with my automobile. As of recently all three of those individuals have left this dealership. I had become dependent upon Rauls service and attention. He will be missed! Thank you for the help Raul.

Wow this place truly needs to be audited for service and turn around time ! Completely unacceptable. I wouldn’t send my worse enemy here ! Stay away

You dun good. Ernie explained some features I was unaware of and made some recommendations. Great job on the work done. Almost look forward to my next visit.

Very professional and friendly. The new location is beautiful and convenient.

Beware of this scam of a luxury dealership. I needed key fobs made I had to constantly call over & over to get a price quote I was constantly told I would get a call back but never received one so I had to Hound them down to get a quote. I was told my keys would be 1400 if my alarm wasn’t triggered and 3300 if it was triggered.I said ok I knew my alarm hadn’t been triggered so they said ok 1400. I get my car towed in. I pay the money as instructed by the parts department. Come Monday the service department has no idea what I’m talking about when I mentioned I paid already. Complete headache completely unorganized. Then I was told they ordered fobs & they didn’t work. So they had to order more parts. I was told my car would be ready on a Friday when the new parts arrived then Friday comes I’m waiting & waiting & nothing is said finally Friday at 630 at night saying they got busy so my car will be ready for sure on Monday so Monday comes & Monday night comes & guess what another excuse promising the next day yet again. Mind you I’m paying for a rental car out of pocket while these unprofessional ppl constantly push me off. So Tuesday comes & again Tuesday night comes and I receive a message at 6:38pm saying my car is ready for pick up with the total being 3300. Why is my total all of a sudden 3300 when I was quoted 1400. Is it because they triggered my alarm & had to order another module to unlock my car? I asked why was I being charged a price I was not quoted. They had no explanation. So I picked up my car on Wednesday I asked to see the service manager his name is Ken and his is pretty ridiculous himself. He just started 3 days ago & told me he couldn’t help me because my car has been at the shop longer then he’s in the position. What a joke. So the porter go to get my car & bring it around & there is a scrape on my car that is brand new you can tell it was just done. So I go see Ken the newbie again & guess what there is nothing he can do once again. My car was towed in I was with my car they tried to blame it on the tow company until I said no I was with the tow guy the entire time I even rode with him. Then they got quote& just apologized & walked back to his office. I have called corporate twice I want everyone to be aware of the scammers at this location Robert & Ken ! I will be writing the BBB about this bait and switch and telling every review outlet ! Please don’t be robbed like I was. On top of that they took it upon themselves to go threw things in my trunk and rearrange things including putting things in bags and some things in my back seat. I’m sure none of that was require to program my remote. & they left the trash from all the wrapper& papers they used to program my car in the passenger seat.Update !This dealership has caused the left side of my car to shake and I was told by corporate to bring my car in for service. I scheduled with Robert for today for 2pm I leave work early & drive a hour and 45 minutes here for Subka James to tell me I have to take my review down or they will not service my car. I told him why my review was put up and he was told liessss by Robert and I had receipts showing lies so he stood there looking dumb & said oh well you have to hale the review down in order for us to service you.So I proved my review to be accurate and told i still have to take it down. So I recorded this on my phone via voice record so if anything happens to me while I was denied service I’ll own jaguar !Again do not come to this location !I was literally harassed to take this down and I’m not taking anything down this won’t be the last they hear from me! Frauds!This fraud constantly lying even his own worker informed him I was quoted one price and then they switched it once I got my car towed into them. These ppl are money hungry and it looks like I’m not the only victim as read the reviews !I’m contacting the better business bureau no one should be robbed it’s against the law period !I also have on recording the agent quoting me the prices with my vin! Where is my key I paid 4 that was suppose2b mailed

Came in today to BUY an Ml350 that i had test drove last week. When i entered the Land Rover side i was not greeted or acknowledged though there were two gentleman standing at the front entrance. I had cash in hand to buy this SUV but i will be buying my SUV tomorrow at a better company with better employees. Do Not Come Here!!! Take your business and money else where!!$

Customer service terrible don’t waste your time. If your going to rob me at least provide me great service wow

Sam was not the nicest to work with. The cashier was friendly, didn’t catch her name.

These guys are the best! Very friendly, very knowledgeable and communicative about the state of your vehicle. Ive not had a single negative experience at Jaguar Orland Park. I also have to give a nod to Ernie S, his customer service is 2nd to NONE.

Recently my 2005 X-type Jaguar needed repair. Ernie Sandoval was extremely professional in diagnosing the problem, and completing the repairs in a very timely manner. I appreciate the experienced staff at Jaquar in Tinley Park, and I am always greeted with courtesy and a smile.

Thank you so much for the great service I had an appointment not a long time wait got in and out

My sales experience at Jaguar Orland park was by far the best Ive had. They went above and beyond to facilitate the transaction, and made sure I was happy. Highly recommended.

Disgusting service Notorious for bait and switch. Please don’t go here save your money or be robbed

I was ultimately pleased with my last experience at Jaguar of Orland. Rick, my service advisor, went out of his way to ensure that my vehicle got exactly what it needed. He kept me apprised of the status and made sure that every issue got resolved.

This place is a disaster their commitment times are a joke !! If you need something as simple as a oil change please prepare to be without your car for at least 3 years and no they do not give you a loaner they are always “out” smh

So sorry I spent time and money for $95.00 oilchange there. Service is poor and my car returned to me with problems it did not have when I gave the my keys. Everything that shines is not gold.

Excellent service, very happy with my detail and other service and will always have my car service there!

Service dept. communicated daily re service that took longer than anticipated. Very satisfied

Hi Guys, I had a wonderful experience with the Team in Jaguar Orland Park. Tom was my sales rep, James Subka is the Sales Manager there and John was the person who processed on the financial before releasing my car. I went and test driven a few cars there, Im also new to the country without any credit history. But I can say that Im completely satisfied the way they treated me, there is no differentiation is handling customers, everybody treated fairly and with full of hospitality and dignity.I got my lease agreement approved after a sincere hard-work by Tom and James with the creditor to make sure that they fulfill customer needs and fully committed to total customer satisfaction.I would highly recommend anyone who has Jaguar and Land Rover as their choice of cars in their mind to visit Jaguar Orland Park.M.Jegathesan

Orland Park Jaguar used to provide exceptional service, but lost all of their service staff during the last 16 months. We have left 8 voice mails for the service department since the beginning of the year (2021) and not one of the vm have been returned. The service department does not pick up and it always goes to vm. We continue to see a decline in their service and recommend another service department before you waste your time.

The service tech, Sara J. could not have been better. She listened to my problem, reminded me of other issues that I overlooked, called me the next day with updates and repair options. Later that day she called again with the final update and reported on several options that were not critical and could be considered at a later date. She asked me to drive the car for a few weeks and let her know if it was performing satisfactorily. I never felt she was pushing me to buy service I didnt want or need. In fact she suggested I delay some non critical options. I felt she was interested in what was best for me and my car. Her honest and helpful manner is a true testament to her integrity and to her company. Robert W.

Was very satisfied with the service on my 2018 Jaguar F - Pace S.

SERVICE REALLY HORRIBLE THEN ASKED ME TO MAKE SURE I GIVE THEM 5 STARS ON CUSTOMER SERVICE SURVEY WHEN I GET SURVEY WOW CANT WAIT TO GET SURVEY I WILL PROVIDE REAL ANSWERS !! NEW MANAGEMENT NEEDED

The service advisor is great. This is the best Jag dealership I’ve dealt with so far.

Did great work but kept my car longer than I expected

Jaguar Orland Park...I rate them 5stars for excellent service..I was well pleased..I also rate Raul Pesina the service manager with 5 stars...I must say he was very friendly informative about my vehicle...He made sure everything was done right before giving my Jaguar F pace back...And they also give your vehicle ah carwash when providing maintenance to your vehicle...I would most definitely recommend them to family and friends for business ....

Worst experience with any car dealer ever. Their service department tried to get $2400 for a minor replacement of a fuel pump, a job I had done by an auto service center that specializes in Jaquan for $900! How do they justify this? How many others do they routinely fleece? No good answers from them. Beware.

I always receive excellent service! Ernie Sandoval has been my service adviser for years! I would not think of getting my vehicles serviced anywhere else...

Jaguar Orland Park really stepped up and provided quick efficient service on my 2011 XJL. I always have confidence in the customer service and vehicle service provided by these guys.

Great service and Erni Sandoval always ensures you are completely satisfied. Ernie does not stop until he has ever technical issue resolved however detailed.

Eveeryone is very friendly and the service is excellent!

As usual, the service at Jaguar Orland Park was outstanding, great communication, attention to detail and personal attention to making sure things are done correctly.

Excellent sales and service team has kept me coming back 3 cars in a row.

Ernie in service is always great takes care of the 2 jaguars.

My adviser Ernie is always professional and courteous...

The experience was great and service excellent.

Very Professional Customer service experience, Thanks

I was so very displeased with my recent service experience. My scheduled service was delayed, plagued with unbelievable diagnosis and accompanied by a unresponsive service rep I repeatedly requested a new service rep, but all to no avail...... PLEASE STEER CLEAR OF Raul Pesina !!!!!!!!

I was stranded with an overheated car, and this dealership helped me get a tow plus rental car. They did a great job getting my car running fine again.

The staff is courteous and professional.

Awful service manager. Awful in general!

Excellent Service!!!

Affordable price for the repair. They took a few days longer than quoted to have the repair finished but otherwise I had no concerns.

I called for an appointment today and they told me it would be a 45 days before I could get an appointment. This is the reason Jaguar is no longer a car I will own and I hope this dealership goes out of business

Excellent Service all around

All work done was five star.and done in a pro. manner......I will make this my place for my cars...................Ron B.

Excellent service

Everybody was very professional and informative

Pretty pathetic when nobody answers the phone during business hours on a Wednesday afternoon.

Great place to work

Outstanding service team!

Very unprofessional!!! Though I booked the appointment with Dean, he was not available for the booked time.

Still waiting on a call back for a part that was ordered over a month ago.

Great Service

Rick was Awesome!!....but the receptionist has a bad attitude!

Terrible experience

Great service!

Class Act Dealership and Sales Staff

Everything was great!!

Very professional.

Great service!

.Service was excellent.

Wonderful service