My experience with xfinity mobile was excellent, but as of today, my image of xfinity was shattered, im due for a phone upgrade, which is NOT AVAILABLE online or thru a phone call option, it has to be done at an xfinity store which one is not available anywhere near my hometown, so I traveled a distance of 265 miles to a xfinity store nearest me only to find they had none of the phones i so excitedly wanted in stock and was asked to return to the store in 1 month to check availability for the zfold 3 at that time. I was also informed on the website that the upgrade was free by a sales agent,I was told at this xfinity store in Tuscon Az ...(the one on E. River rd. ) that there was a upgrade fee, plus taxes, and upfront service fee, activation, etc,etc,etc. I cant figure after almost 2 years of not so much as1 missed or late payment, why I would be lied to, and travel a great distance, and come home empty-handed and awestruck at such a misrepresentation of xfinity services. I could have opted to go to Verizon wireless, who would have paid off my current contract, gave me the zfold3, no activation fee, only pay the tax on the purchase price 🤔 hmm..... Ill give xfinity one more shot to make things right if not ....well I have no choice

This store and the employee I talked to (Brandon, I think) were both very helpful in getting my service cancelled. However, Xfinity in general has some work to do. They kept increasing my monthly bill for no reason and without warning. No one ever had any answers for me and no one was able to fix it.

The Xfinity tech that came to my home today resolved all the issues and problems that I was having. He also provided excellent explanations for the questions and problems that I was experiencing. I regret not getting his name so I could mention it here.

Lika was terrific. Short wait. Very helpful. Knowledgeable

Great customer service. And the best internet service in town hands down.

Was just returning some equipment as we are moving out of their service area. They were friendly and efficient.

Great service and personal attention at this store. Nice to speak to a person instead of a 800 number

I just picked up my upgraded system as I had a very old model. The process was extremely efficient under the present situation we are in at the present time. I thing I would like to share is that the folks need to tell the customer to call the help line as the system will not put your system back on line without their help. Also, the technician got on the call back was the greatest person in the world. Kind, Polite, Knowledgeable and On-The-JOB. Her Name was Lizzy and her number is 3601774. Upper management needs to grab her and groom her for a higher position ASAP! Thank you Lizzy

Nate was very helpful, he listened and solution was acceptable.

I have to give customer service a five star as I basically walked through the door and he asked me if $54 dollars would work (instead of $99).I hate comcast

The level of service is ridiculous, 64 minutes on the phone, spoke with five inept people from all over the world except in the United States and then my call was disconnected. My internet bill is now $1464.00 per year and trust me, it is a rip-off. Go elsewhere if your smart!!!

Cant just call the local store...you have to call the main number and go thru all automated BS, repeatedly asking for a live agent to no avail. The online chat is even worse. Im a new customer...just for a landline for my mother in an assited living facility. Hopefully I wont have to deal with them much. I wouldnt recommend this service to anyone.

Explained things well. Were respectful and pleasant. Got in pretty quickly.

I have been calling since February. Every time a different foreigner. Very hard to understand. Xfinity jacked their price, yet at the same time offering the same internet service for $34.99 to new customers. So as an existing customer you are penalized. With free wifi just about everywhere, we decided to say GOODBYE. Really not needed.

Very friendly and helpful. Bonus points for having a great system in place for Covid safety. I was really impressed.

Worked with me on my problem.However, it is appears the problem is with the phone. Thanks though..

Good service from Nate Buck.

Never with any service have I had to call literally every billing cycle since Ive started with them to correct company mistakes of trying to charge me more, change my password every time I login to the app because it doesnt recognize it no matter how recently I updated it, or have an automated system hang up on me because it assumed my issue would be solved with a Payment link that I specifically asked for it to NOT send to me when it didnt solve my issue at all and I needed to speak with a person- causing me to have to call back AGAIN and go through the system that just hung up in a customer???The only reason I have service is because I literally have no other option for providers in my area. Your internet speed is great, if only it matched ANY other factor of your customer service. Yall just really do NOT care.

I went in after calling on the phone and was very frustrated, after spending hours trying to stop cable. Cassia was very helpful today, and eased my frustration.I recommend going in to the store versus waiting on the phones during the pandemic, much faster.

The location is good. Ive always encountered friendly and helpful people. (I know! Surprised because its Comcast!). You may wait a little while for help as a walk in due to Covid currently--but thats Covid related.

Friendly, prompt and professional service. I recommend them highly.

Poorest customer service. If you need to speak with staff in customer service, you are routed to robo operators. When you ask to speak to a live agent, you are connected to another robotic operator. If you plan on speaking to a live agent that can solve problems, Xfinity-Comcast does not offer that. When I first started with Xfinity, I was told to contact customer service to have the service installed and started. I did call Xfinity customer service and spoke to several agents at their New Service Phone Number. Not one staff member was able to send a technician to install services and no one knew how to start up the equipment.

Friendly staff. Someone was at the door to greet everyone who came in.

Very friendly and attentive. My problem was solved within minutes.

I returned my equipment and the service was fast and the gentleman that waited on me was very nice and took care of it right away.

I had wifi issues and wanted a contract review. They were helpful and efficient and solved my issues with no hassle. Very pleased with my experience.

Bob was very pleasant and Brandon was very helpful.

Phone service keeps shutting down. Have to Turn phone off then back on. Call mobile help and calls drop. No one calls back even though they have the phone number.

Very helpful. At first didnt think he could resolve problem, but did

Automated service is trouble,

They upgraded my router, but when I learned ny garage door controller no longer works I asked for help. They refused and told me I had to call tech support. Waste of my time and ride about itvtoo.

Very helpful staff! A pleasant first experience.

I ordered online a Comcast Xfinity plan & was cleared to pick up the equipment on River Rd. BUT River rd store is closed & it took me forever to get a person to charge & ship me the eqpt. Oh they said I could drive an hour away and get it.

I am disgusted with Xfinitys total lack of customer service. ONE 800 number is all this company can afford? NO way to directly contact the local stores? Ive been having issues for 2+ weeks, and have been hung up on by three Xfinity agents who REFUSE to make an appointment for a technician.

Staff was friendly, professional, and quick. Good setup to protect against Covid-19 as well.

Just another run-around. Covid excuse for incompetence.

Set up new Internet plan with my own router and modem . Everything working properly except for the fact I have no Internet access . I call customer support 4 times over 2 days and they walk me through step by step instructions to unplug my router and plug it back in over and over and over again . After 6 hours on the phone still no Internet . The best part is I am being charged 15 bucks for this self install ! Terrible

The people that work at this store are very nice, but there is never enough working. I’ve been here on three separate occasions and each time I waited at minimum 30 minutes to just talk to someone. They really need to up their staffing.

Agent was very helpful

Took to long customer service

Terrible customer service.

This is the worst service that I have ever had in my entire life. Why we choose this venue is beyond me! I will need to change ASAP! I cannot believe the lack of service. We are paying so much for this junk for that is all I can call it at this point. No one seems to care or help!I dont like this and have been treated badly!I have an appointment today between 9-11 a.m. and no show up or called me. I have wasted a whole morning and just call Comcast now only to be informed that it will be another hour before someone shows up.I am going to contact the Corporation Commission to file a complaint. We have no choice in our area but to use Comcast.

First off . the Comcast/xfinity company as a whole is terrible and expensive. But this actual building and the people in it have been very nice . I came in twice. Once to replace a remote and once to turn in my rental modem and both times people were friendly, helpful and quick.

CJ is awesome got me hooked up with the fastest internet and home monitoring for the same money I was already paying. Helped resolve any issues very quickly.

We switched our phone service to Xfinity (Verizon) this past weekend. We received EXCELLENT service from Leslie Latimer at the 8020 N Cortaro Road office in Tucson. She was very patient/clear-speaking/competent re switching us from our old phones to our new phones. (We had originally tried Xfinity through their 800 number--no/little help. It is frustrating because the physical offices do not provide access to them via a office-location specific phone number--you need to go to their office. But it was worth it, given the superb service provided by Leslie.)

You cant actually talk to the store you get the automated regular Xfinity then a foreigner who you cant understand. My bill went up $55 & I have talked to numerous reps, supervisors etc. One tells me I have to go to the store to get a senior discount another states they dont have this. I am disabled and cant be going to the store and waiting forever to find out this is not a option. I am so frustrated with Xfinity

If I could give less than one star, I would. In June, my previous two year plan expired and I called customer service and spoke with an agent named Fernando. He offered me a two year subscription for $129.86 per month for cable and internet. I promptly paid that amount only to receive a bill for $159.83 the following month. After spending more than 2 1/2 hours on the phone with Comcast agents, I was told that the plan Fernando offered me expired two days after I accepted it and was no longer available. After extensive conversations with agents and supervisors and a manager, they offered me another plan for $127.21 but it would only cover HD and X1 for 1 year, not two. Yesterday I received a bill for $141.42. I spent an additional 1 1/2 hours today speaking with agents and a supervisor to clear up this difference. Customer service is nonexistent; offers are not honored; you can never speak with anyone in customer service in the USA; and the local store doesn’t have a local phone number. I have been a loyal customer for 26 years. I wish Comcast/Xfinity was loyal to me!

I definitely would give no stars if I could. This service is overpriced and always shuts off for no reason. I pay extra for their blast pro package and I dont think it makes a difference.

Brandon was friendly and helpful. Place is nice just needs more seats for waiting customers.

Excellent customer service. A willing attitude and getting the customer what they need.

I called for a credit on my account for not having service for a week, the associate asked if he could assist with anything else. I mentioned unless he could make my internet faster that that would be it. The associate had me go to a website to check speed which stated it was accurate. After that conversation I had a 70$ on my account! Called for a credit to get a charge! If I wanted to trouble shoot I wouldve did it for FREE with the automated service, absolutely ridiculous!!

Best customer service! Hands down. Fast and efficient.

I went to this store 10 days ago with my husband. He bought a blue Galaxy S9 but the purple one I wanted wasn’t in stock, so they ordered it (or at least they told us they did it). I was waiting for my phone which never arrived, called costumer service and was told it will take in average 5 business days to arrive. We went back to the store today, just to receive this answer: “ We are so sorry, but that order didn’t go through. We had problems with some orders”. Really? It was a promotion connected to that purchase, to receive a $200 prepaid card, which already expired. What a joke! I would like to give zero stars if possible.

Forced to obtain Xfinity cable service because no others offered in my area. Cable box keeps freezing and needs reboot about once a week.However, thinking about getting on Xfinity mobile plan. Wanted to call the local Xfinity store to see if they had a particular phone in stock, so googled the number. Could only pull up the main Xfinity number, so called it. I was asked to fill out surveys after call; then put on hold; then questioned, ad nauseum, about my Xfinity service, address, etc. and 5 minutes later finally got a person. Asked for the store phone number. Told: Sorry, the stores dont have phone numbers for customers. Asked how I could find out if they had a particular phone in stock. Told: Sorry, I dont have that info. You have to talk to our mobile dept. They can tell you whats in stock at that store. Asked for the direct phone number to mobile dept. Sorry, I dont have that information.Transferred to mobile department and had to go through the same line of questioning about my home cable Xfinity service before someone would talk to me, even though they already had this information, or they would not have transferred me. Again, told I couldnt speak to store. Asked if they could tell me if the phone was in stock. Told, Uh, I dont know. I could try, but I dont know if we can. I ask, What kind of customer service is this? Answer: I know...not very good.I say, In the amount of time it took me to go through the wasted and worthless motions of this phone call to Xfinity customer service, I could have driven to the store and got the information myself. He says, But we dont want to inconvenience you. (?)Its bad enough that its so painfully obvious they dont care about customer service, but to waste our time going through the motions just adds insult to injury. Couldnt they at least post on their website or on google, that we cannot reach the stores by phone, and save us the time, and frustration? Well, the silver lining is that now I know that if I were to go on their mobile plan, there would be zero customer support. Know this going in.

Great friendly and helpful staff, hours that work for everyone. Go here for any problems you have. Calling comcast will only get frustrated.

First about Xfinity/Comcast: Adequate, but WAY overpriced, especially given the additions you dont hear about until signing up for service. About this specific store: again, adequate service and staff is very professional and curteous, but very long waits for them to get to you (I believe they are servicing too large an area, thus too many clients flooding their store).

Just Google search Xfinity Critiphanie and see what comes up. I didnt post that on imgur, but after an hour and a half of being unable to solve a configuration issue that has me receiving no channels, Im pretty much with that guy.

A quick note Comcast is not a great company by any means. My review deals with the people in the store.I had a few questions about our account and Marcella was the individual who helped us. We had some troubles with our 4k box and an extra box on our account. She was very knowledgeable and helpful and was able to fix the problem with ease.We have been a Comcast customers for over 10 years and thankfully have had a very good experience. The only downside we have had is the data cap on the internet. On the store front, please keep in mind these individuals are humans as well. If they had a magic wand to fix all your troubles with Comcast, they would use it! Treat them as you wish to be treated and I am sure they will be willing to help you out.

A necessary evil. The people do a great job with pretending to care. It’s not their fault though their company frustrates their customers so much that by the time they get to this office they unleash all their anger.

Returned modem, then a month later they sent a bill saying that the modern needs to be returned, and are trying to make me pay for the modem. They scanned the modem when i returned it, but now cant find it in the system . very disappointed 😞

The Xfinity Store and employees there are great and friendly but Xfinity/Comcast as a business is HORRIBLE on more then one occasion they did hard inquires on my credit lowering my score. And just recently today 4/13/18 they sent my account to collections. I had my account disconnected and turned off a few months back due to me moving. I called to try and see if I had a remaining balance the automatic service and website said i have no account and my SSN number doesnt exist in their system. Fast forward to today and all of a sudden i have an account thats been sent to collections. Stay away from Comcast/xfinity horrible company and is a major reason why monopolies like this cable company shouldnt exist they over charge because they have no competition due to cable companies having certain areas instead of a free market.

This company is a complete incompetent mess. If you can get service from Cox or any other company, do it. I downgraded my tb service a month ago, somehow they changed my phone number and did not even tell me. I found out after I noticed no calls for a long time and cell contacts told me the phone was unavailable. Its been a week and hours on line and still have another number, yet they call me on my number i have had for 8 years!!! Go figure. TV no different, sent me new equipment and it doesnt work despite 5 or 6 reshots and that many hours on the phone. Totally dissatisfied.

Pretty knowledgeable about the Xfinity products and services. No pressure sales unlike some on the 800 #s.

So I opened my account 2 weeks ago and realized the lady with the humidifier at her desk overcharged me by $100 when she had trouble with her computer and made me swipe my card twice. Great work lady! Wish I could still rate your service like you asked me so I could give you a 0.

I almost didnt go with Comcast because of all the terrible reviews, however, I didnt want to have a dish on my patio, so I went ahead and signed up today. I spoke to Sharmain and she was excellent. She explained all of the optoins to me and got me an appointment this weekend. I didnt want to sign a contract because Im only leasing until I purchase a home and I feel that I got a great rate. I dont have service yet, but so far had a great experience with this company

Just 10 minutes ago, a Comcast rep told me to drive to Colorado to return my modem. Im in Tucson, AZ. When I told them that was too far to drive, they said just take it to UPS. They know where to send it - its probably free to do that. I cant make this stuff up. My internet speed was great but the Comcast customer service aspect could use some work....

So glad comcast is stepping up. I always had great experiences before xfinity joined. Then the customer service experience seemed to go down. Now the have really stepped up and are determined to fix that. Thank you Comcast for seeing what needed to be done and jumping in to do it. Now the customer service experience is great again

This store is always busy so plan on a few extra minutes to wait to see someone representatives are professional and courteous and know what theyre doingUnlike the billing call Center for Comcast which is now located in the Philippines representatives there are only able to read off of cue cards with English being a second language thus making a call about a problem very difficult

Worst service ever this company has hidden charges that they dont tell you about and the customer service is the worst they will not go that extra mile to help their customers. Your pretty much on your own.

Just terrible customer service! Basically force you to get packages you dont need and say it is the same price with out adding it (how is that freaken possible!) And then hang up on you! Plus they were over charging me for equipment that I didnt even have for almost a year! The bills are so hard to read, thats why it took me so long to catch it!

Stay away!!! My contract ended and they still charged me the fee despite the fact that where I moved they did not offered service and I was in a so called open promotion. THEY WILL USE ANY CHANCE TO RIP YOU OFF

Super clean-updated-modern store by Arizona Pavillions. Friendly helpful staff!I only deal with the local store when Im IN A CONTRACT and have had NO problems for over 20+ years. The customer service by phone is from another country most of the time-(just want to pull my hair out-Haha) hence why I take the time to go in locally... its less time than dealing with foreign reps.WHEN youre CONTRACT RUNS OUT- call 888# -you want the new services loyalty dept-ask for a USA representative because you cant understand them(accent is always a problem for me). They say they cant guarantee it but I get one after that.The loyalty dept has always given me good deals. I do it every year....no 2 year deals!People also need to understand that there is proration in your bills when you start new services. It depends on your billing cycle like all other utility bills.If that confuses you and you want to make changes- go into the local store the DAY BEFORE your billing cycle ends(see your statement) then have new services start the next day when your billing cycle starts.....you wont see any prorated amounts. I do this on all my bills especially cell phone bill. This way I know what to expect, see it as promised and dont feel cheated or confused.Im not sure why everyone talks so bad about Xfinity/Comcast. I have nothing good to say about calling the 888# and speaking to out of the country reps, however, the USA reps and the technical dept has helped me or scheduled someone to come out if they couldnt resolve it.Its frustrating when things dont go right but few things do so be nice to the people trying to help. They have to listen to inpatient people all day.

I wish this company thought anything of their customers, but they dont. Going in the store is horrible. Calling is even worse. They jack up your cost every 12 months, usually by a minimum of 40%. Everyone says, I cant help, So you cancel, and set it up again in a few weeks. Horrible everything. Always. Wish that I had more options in my area.

Honestly our experience wasnt bad but it wasnt good. I wish xfinity was available in more places around town. We went in looking to get internet, to find out they cover our zip code but not our street. So now were stuck with Cox.

Sorry about everyone elses experience but mine was amazing!! Nicole was fast and honest!

Down right lied to me. Had my account on someone elses then would not honor the deal that was in place on my account. Bought my phone back over this, said money would be returned in 2 or 3 days. Took several calls and visits to store to get my money back. They said phone was not entered in their system. So I then told them I was going to report it stolen. That got my money refunded in about 2 minutes. Dont care to ever deal with them again.

No other way to describe it other than TERRIBLE. Regardless of all the money they are spending on the PR commercials, its still awful.Look at your bill: Universal Connectivity Charge, Regulatory fees, Broadcast TV fee, Regional Sport Fees, Franchise Fees, User Fees, and phone number I didnt even know existed, and on and on.Try call them, but make sure you have at least 20 minutes to listen to all their phone prompts. Its almost impossible to actually talk to someone. I wish it was possible to give less than one start.

We have never had a bad experience with Comcast. We have everything bundled through then: landline, internet, TV, home security. I think the people with the complaints think its better with other companies but it never is. Its a high demand service and we want it perfect but it has its problem like any high-tech service. Be patient and appreciate what these services give us. The grass is not greener on the other side.

People are nice and honest. Helpful to a variety of questions no matter how hard

Xfinity mobile is worse than Verizon. The Samsung a50 would not work with Google messenger. Plus tech support in horrible with long wait times for tech support in the range of an hour. Google fi called you back 3 minutes

I had some major problems with my cable bill. Why else would someone just randomly show up at a Comcast Service Center, right? Anyway, the wait was a little longer than I would have hoped for, but eventually the guy that helped me was very understanding about my situation and made it right. I was encouraged for Comcast because of this one particular guy. I dont remember his name, but hes taller and dark hair. I hope to deal with him if I ever have to go back there again. Good luck.

Went in just to return a modem and the only 2 employees in the whole store were talking to other customers. Waited around for 10 minutes but I had an appointment elsewhere I had to be at so just had to leave.

Customer service has gone from Excellent to truly atrocious

Baited me into modifying service contract. Gross dishonesty, misrepresented capabilities of service. Failed to disclose limitations. After finally acknowledging failure, refused to make it right or make any steps to correct the problem. Simply dreadful experience. Im done with them.

They were nothing but trouble, but at least I got free credits every month because they constantly screwed up my service. Only after canceling did I realize that my unit was attached to a bulk account, and I shouldnt have been paying for internet. So I was screwed out of a years worth of shoddy service that is ridiculously over-priced anyway. If they are the only provider in your area, I am so sorry. But complain enough to customer service, and you should be able to get some credits so it doesnt feel like youre getting screwed in the pocketbook every month.

I cannot imagine any other business surviving when it consistently provides such horrible customer service. Try to go to their website or call their customer service to find out how much something costs (unless you want their Triple play for internet, cable and phone package).I currently have an internet/cable package through them and I wanted to know the additional cost for faster internet speeds. There is ZERO information on the website other than special one year pricing to add phone service, which I do not want. After 15 minutes on the phone, I could still not get an answer as to what it would cost. If you just want to know how much it would cost for internet, you cannot find that information in a reasonable fashion. If they ever have competition for high-speed internet, they are in huge trouble. Please, Google Fiber, come to Tucson!

I HAVE BEEN TRYING FOR 3 DAYS FOR THEM TO FIX MY CABLE NOTHING YET AND TODAY IS SUPER BOWL AND NO TV . I CANT BELIEVE THAT THEY CANT SOLVE MY PROBLEM IT TOTALLY SUCKS. CHANGING PROVIDERS FOR SURE AND THERE IS NO SUPERVISOR AROUND EITHER.

I wish I could select no stars for this garbage dump of a company. We have been contacting Comcast for years now with problems with our internet in North Tucson. Were not even in a remote area. And they have failed every time to offer us consistent and quality service. They also blatantly lied to me about sending coupons to apply to our bill with a tech rep to fix this last times cluster eff. Comcast is, by far, the worst company Ive ever had the extreme displeasure to have to deal with be ause there are no other high speed services in our area. I pray that Google Fiber gets here soon. In summation of their unethical bahaviob, I also have proof that Comcast is throttling our bandwidth, when it works. And for that, its corporate heads need to be in jail. Especially for throttling Tucson Firefighters data. Thats far more important than my issues, as challenging as they are. Comcast needs to fix this massive guantlet of shady and illegal practices. And they need to do it rapidly.

Horrible, horrible, horrible!! Just trying to get a customer service rep on the phone is a nightmare. press this, press that, do two somersaults, make a sandwich, brew the coffee - yeah - still on hold and then when you do get a rep the conversation is unintelligible because of background noise. There is the ridiculous charade of verifying identity - three time on the last call I made. Give me a break. If you call it customer service, make SERVICE and CUSTOMER a reality.

In the middle of watching HBO all of a sudden it stops and says HBO Service is not part of my plan (I am fully paid)!. Comcast service was zero help. No clue as to why it stopped, unable to simply reinstate it without charging me at that time. My bill is paid and includes HBO. Unbelievable. Terrible service. The rep was very pleasant, just unable to do anything to help.

Not good. All I wanted was a phone number to the local service center on River Road in Tucson to find out about picking up a part I needed today. All I got was the 1-800 run around and they couldnt provide the number.I have said for years as soon as can get high speed internet from anyone else I am out of here. Google please come to Tucson.

Went there twice and niether box worked wasted 4 hours of my day.

The saleswoman I had here wasnt pushy, unlike many Comcast salespeople. It was quite refreshing.

Very Good service

Borrow my friends using this cable so good service

This is not about the store. I have not visited it. I moved to Tucson about 8 weeks ago and had Xfinity-Comcast cable-internet-telephone service installed in my house. I have not had any problems with the cable or telephone service. However, on three occasions I have had problems with my cable television. For whatever reason which has not been explained, Comcast sends some type of reboot every day during the middle of the night. This causes problems with my cable box. I was told I have to go to the Xfinity store to get a new cable box and hopefully this will resolve the problem I have had cable television with Optimum-Cablevision and Spectrum-Time Warner for over 30 years and never had this type of problem before. If I had any option, I would pay the cancellation fee and get dependable cable service.

Dont know why all the bad reviews! i want to thank jordan from the store and dana who hooked up my internet. great service, couldnt be more pleased!

Really quick and easy equipment swap hard to see from the street

Their customer service is terrible. You agree.to one thing and then they change your plan without notice. I end up.going to their store EVERY MONTH, when their bill arrives because it is always wrong. It is the worst.of any public service.

Terrible internet. Called several times to no avail. Finally, talked to a guy at Costco. He said, quit renting the modem from them. Upgrade your router and purchase a new modem. Now, after 4 and a half years, I finally have great internet. WHY wouldnt THEY tell me that?!!!