Zero stars if I could. Reserved online for 120 a month, they offered a 10% military discount as well. I show up to complete the reservation and they ran the price up to 189.99 because it was the last one AND they couldn’t do a military discount because it was their last one. No Military discount I could live with but don’t run the price up because it’s your last one. Pathetic.

Nice, clean location with good security and AC climate controlled units. Not able to get larger unit and with rent on these units going up. A 180 a month for a 5 x 10??? But as we all know the dollar aint what it use to be.

This place is great for all your moving and storage needs. They were easy to work with, almost everything handled over the phone, and was a quick visit picking up a truck and all my moving supplies once there in person. I liked dealing with these folks during my truck rental, it made the decision easy when I needed a place for storage as well. Glad I chose Rita Ranch Self Storage over the others in the area. The other place on Rita road is a joke, go to Rita Ranch Self Storage, they are professional and keep it friendly.

I drove clear across town to pre rent a 10×10 unit. I told the gentleman I may not need the unit if indeed I were able to move into my home by projected date. It said it would be fine & if indeed I found out i did not need the unit & if I were able to give them a 2 week notice, I could get at least 1/2 my $ back. Well, I gave them more than the 2 week period. They refused to give me a penny back. I never even stepped foot in unit. I would like to think during these hard times people could be more friendly.

You call and call and they dont answer, leave a message but they dont return it. They must not need the business...

Recently used this storage facility and purchased several moving essentials from this business on Houghton. They DO NOT honor the U-haul 100% buy back guarantee on moving boxes. When I returned with unused boxes the female customer rep informed me of this in a nasty tone, pointing to an in-house printed sign, all sales are final. She really could use some training in customer service and develop a more pleasant attitude. Also, my signed contract for the unit stated a 10% discount on the monthly rental; I recieved the discount for the first month only. When I inquired about not getting the discount the other 3 months I was told it wasnt put into the computer correctly and I couldnt get the difference refunded. Check your bill for accuracy. I rented a U-haul truck from another location, but they routed it to this place because it was closer to my home. The U-haul had a coffee (?) spill in it and we were told that even though they charge for returning with spills they dont clean them. So make sure you have them put a note on your account so the the U-haul drop off location doesnt charge you for the mess. Finally, I waited to post this as I didnt want to be retaliated against and charged a bogus cleaning fee for a storage unit that I left spotless.

Not bad for a storage facility. It was clean, free of any and all trash and secured upon both entry and exit. Ill be using them again soon.

My apologies for getting the storage units mixed up! A bit pricey but worth it during to security and conveniences.The unit lighting is outstanding, entry into unit buildings with carts are easy, not just where the asphalt meets the concrete but also the door holders so not fighting the door while trying to get cart in and out.Personnel were always very helpful & spent time with me to get in the correct unit! If the location were different, the extra money would have been worth it.

I looked at a number of storage places on the citys Eastside before choosing this one.I couldnt be happier! I like the extra security and the cameras they have all over the place. 😄All of the employees Ive interacted with have been very helpful and accommodating.Definite five star rating!

These guys have been great. They help me pick the right size unit and help me set up a truck rental. The facility has a secure gate and door alarms.

Priscilla was great to work with. She was very kind, professional, helpful and efficient! They offer reasonable prices for the sizes of their units. I honestly dont think I would trust another location with my storage items (as this is in a very good, safe part of town.)

Im impressed with their help and considerations during a very stressful move.

The Post Office closed in 2014, and is no longer at this location.

Theres big buildings with a bunch of rooms where you can put your stuff! Amazing! Honestly, its a storage facility and has a uhaul provider there as well. Perfect for moving and storing needs.

Customer service was horrible, the manager Marc Arellano was very disrespectful and arrogant he treat me with no respect. My reservation was made for 2.00pm and i came at 3.00pm but before that i called the office nr and i left the voice mail that im running late he never answer the phone he even didnt call me back to check when im coming to pick up the truck. So when i came at 3.00pm the door was closed he was not present. I called the 1-800number to check when he will reopen? He came at 4.00pm saying that he was at lunch-brake and he was blaming me that i was late not him saying that i should call and change the reservation, how unprofessional is that?I do rent a lot uhaul truck for shuttle service, im a moving company with a big semi truck and in some location my truck cant fit so i rent a shuttle. I cant tell you how bad i was treated, he is very unprofessional. I would not recommend this location to anyone.

Awesome place to store. Big, affordable spaces and a roomy, clean and secured lot thats easy to get around even with my big truck and trailer.Never crowded or cluttered and I go there at all times of the day/night.Staff is always upbeat, professional and competent.Highly recommended.

Stored our things here between moving homes and it is very clean. The people were professional and its a nice area.

I was in the middle of a complicated move. Things never happen according to plan when moving.I was coming in from out of state to move the rest of my belongings into an existing storage unit with another company. The whole experience with them had been frustrating and this day was no different.Because of weather and traffic and road closures, I was getting into town later than I planned. The storage facility closed at 3 PM. I had a tight time schedule so in desperation I called Rita Ranch Self Storage. I explained what was happening. The staff were so helpful. They offered to stay open late so I would have time to get there and set up rental unit.I am moving all of my stuff out of the unhelpful place to Rita Ranch Self Storage.Thanks so much!!!

Best storage units in town!

This place has charged me a fortune! They dont send you any bill notices but if youre a day late they send you an email stating that you owe all this money for being late! I removed my things and called them and now they stated that I owe something for not giving them a 2 week notice!!! I will never go through this place again and I suggest you dont either since they trick you!

Great Experience! The management Marc and Priscila are professional and knowledgeable. The facility is clean and the security is just what we were looking for!

On site management is the best! Great cst svc and overall the best uhaul store in town !

Great customer service. This place makes you feel like they actually care to help.

I have been here two times for moving supplies. The 1st time they rang us up for some tape and boxes, the amount seemed off so my wife went over the receipt and there was an additional 18.00 that we had not bought. Mistakes happen no big deal. We pointed it out they gave the money back. The reason I am writing this is because one year later (now) and went in the other day for mattress covers. I bought 4 covers, the guy tells me thatll 48.00! What! I say sir that doesnt make sense. Oops my mistake I must of doubled the amount. What! Since it happened same way makes me wonder if it was accidental or not.

The onsite managers were extremely friendly and helpful and were able to answer all my questions. I was also able to rent a uhaul to move all my stuff! This facility is clean, very secure and well run!

Pricey but the boxes are far thicker than Walmart boxes. Didnt use the self storage, only purchased dish packs

The staff here are super helpful. I really appreciate the Post Office in this facility being open on Saturday.

Car wash is ALWAYS Out of order.

The guys name is Rick he has the absolute worst costumer service I have ever experienced very poor attitude I would definitely not recommend coming here unless you want to be treated RUDELY 👎🏽

Very helpful, great service

Exspensive to have storage started. Advertises only 35 a month for 2 months, ended up walking out spending $185 for 2 months 😞

Clean. Friendly customer service. Easy access.

Clean but prices sharply rise after introductory period

As with most storage places, the prices go up every year. but at least they have hobby units with electricity

Picked up picture boxes on a Sunday!

Huge storage container compared to others.

The chick at the desk has a really bad attitude.

I went looking for a post office that used to be here and found out it closed in 2014. Now, the company offers self-storage, U-Haul Trucks, moving boxes and packing supplies. The managers are friendly and professional. As I recently returned to plan my move, they answered all my questions and helped me with both a truck rental and self-storage.

Staff was very nice, and clean units

Excell

Safe, Secure storage facility

Very convenient, clean,safe, and affordable.

Friendly, accommodating.

Prices are on the rise.

Ok for storage

Worked with me

Good

Rude