The entire staff was amazing. They were friendly, courteous and didnt seem to be faking their kindness, the waiting area had fresh doughnuts and coffee, which was made regularly to ensure it was fresh. My only concern was they werent wearing masks. I understand it isnt mandatory it just would have been comforting since the waiting area did fill up quickly. I would like to say thank you to the team there for such great experience

Billy Armstrong in service listened intently while I explained the problem with my truck. They took it in, diagnosed it and I picked it up while parts were in transit. When the parts came in they called. I took it to them and they replaced the faulty parts under warranty. I dont know what more I could have asked. For once I was happy with an auto dealership. Thank you.

Very disappointed in the service staff. I have never been lied to and mislead this much before. So far the work that was done is fine, kudos to the mechanics. But, the service advisors need lessons on being honest and telling the truth. I mean how many times are going to keep lying to me over a 23 day period that my truck was being worked on and I can CLEARLY see from the app my truck hadnt moved. Just be honest and forthright. That is not too much to ask.

Warning..... was in talks with about a truck Credit Ran and paper work being drawn up... all we had todo was sign... and sold truck from under us... only worried about selling and making money not customer service!

Mike Allums helped me out buying a car. It was a spur of the moment thing on a Saturday, and was probably the quickest I’ve been in and out of a dealership. They have a friendly respectful staff, and are super down to earth. Highly recommend.

Apparently you can get here 30 minutes early and not park in front of the garage doors and then get shafted when you try to get in line. Service was okay but not respect for their first come first serve rule, was way better when you had to have an appointment to get in.

Our experience with SEAN BRADY was absolutely amazing! He went out of his way to accommodate Mark and I, both. He is the reason we would consider staying with Ford.People who have work ethics like Sean are few and far between.Shellie and Mark Martin

Kirby Kimberly provided sales service in the purchase of a new F 150 that was ordered. The process was very efficient with no surprises. 3rd Ford truck over the years and the engineering improvements to the vehicle are noticeably better than the last truck which I was satisfied with. I recommend Kirby and Tyler Ford.

Salesman was typical for what you think of with car salesmen. He was not respectful of my comments to my husband about ride and comfort of 4WD versus 2WD. Several times my comments were corrected based upon his opinion or just trying to make a sale. He was informative as long as not challenged. Ultimately, I purchased elsewhere.

They changed my father in law for service without notification of that charge. Talked with Sean the service manager and he quickly credited the monies back. Car dealerships usually treat customers bad, but this dealership is fair and always nice and professional.

Excellent Service Department ! Very caring about my Eco Sport and my travels. Would highly recommend them and their awesome product! The cashier ( I think her name was Sesalie)was so thoughtful ! Thankful for a hometown dealer with hometown feel !

GOOD services 😃

I took my 2010 Ford F-250 in today, June 14, 2021, due to my fuel gauge reading E on a full tank. Scott told me that due to not having any of my vehicles history there, they could not work on my truck. He also stated that because my truck was over 10 years old, they wouldnt work on it. I thought this was a Ford dealership. I am very disappointed. I was recommended to take my truck to another local mechanic. I will be taking my business elsewhere and I wont ever go back to Tyler Ford. Very unfortunate.

I had an awesome experience buying from Dennis Matta with Tyler Ford. I am extremely impatient (its a work in progress) and Dennis was kind and attentive with me every step of the way! The actual paperwork went extremely smoothly and even better than I expected. Brian (cannot remember his last name, sorry Brian!) helped us with this part and he was patient as we went back and forth on our financing and down payment options. He even ran the numbers multiple times so we could get exactly the payment we were looking for. Would leave more stars if I could!

The service department rotated the tires on my moms vehicle and they did not put the lug nut key back and later on she got a nail in her tire and we couldnt do anything and this happened on the weekend when they were closed. She has to wait for them to open and get them to rotated the tires again and we had to ask for the lug nut key back. Needless to say we learned lesson. If you dont wanna waste your time and argue with ignorant people then dont go there

They are AWESOME! Friendly faces and fair prices. They explained everything ( being a woman this means a lot!)

We are very pleased with the deal we got.The salesman and finance manager worked hard on getting us the exact deal we wanted.I will buy our next vehicle from them.

If I could leave zero stars I would. Tried buying a truck from Tyler Ford. We did not agree on a deal (which is totally understandable and not the reason for this review). I walked away. Next day I get a text from Dennis (sales guy) asking if I still wanted to walk away to which I explained why we would be walking away. His response was absolutely uncalled for and very unprofessional. Do yourself a favor on the next truck you purchase and make sure your wife is there since obviously she is the decision maker and that will save you and everyone else a lot of time and effort You have a blessed day as well! Excuse me for consulting with my wife who was 2 hours away before making a $60,000 purchase.

We just took our first trip to Utah and we love the Transit. Everything we wanted and some... cant wait to break her in camping and road tripping and spending family time with our kydz and grands. Awesome vehicle and great folks at Tyler Ford!

When I previously had my F250s oil changed, I was told that there were two recalls on the truck and that Tyler Ford would call me when the recalls were available. They never called. This time when I took the truck in for its second oil change, they service man did not check if there were recalls and was surprised at the time to pay when I told him that there were the two recalls. I would think that every car/truck that comes in that place should be checked for recalls. The title of service advisor should be changed to order taker.

Service advisor was awesome working me in for service!But he told me it would be a couple$100 to repair... but it ended up$315.TTried to use a ford service credit card and was told no bueno.Had a $1000 limit my balance was O.Had to use debit card.That hurts!

Recently purchased an immaculate 2018 F-150 XLT from Josh & he did a great job finding me exactly what I was looking for. They worked with me on getting me within my budget & the deal was easy to close. I also want to give a shout out to Paul as he helped as well.

Routine visit for oil and filter check was awesome! Breck was super friendly and was a pleasure to deal with. The whole service experience was fast, friendly and professional.

Super nice service and very nice people

Bad experience. Told my car would need massive amount of money to repair a sensor. I think they thought they had us over a barrel since they knew we are from out of state. Wrong!!!

Great people in the service department. Fast service.

As always...OUTSTANDING SERVICE!Breck is super friendly and always calls me by my first name which is pretty rare in this world now days. Its the little things!!Thanks again

Evidently Tyler Ford doesnt want to sell vehicles we showed up to make a deal and they were trying to offer 9% interest rate they say is the going rate went to classic Toyota got a truck that cost more money than the one we were looking for at Tyler Ford got the payment that I wanted and interest rate of 2.25 The truck we were looking at they were asking 61,000 for online they have for 58 seems to me like a scam they wanted me to agree to a payment before they even took it to the managers to see what the rate would be with my credit score makes absolutely no sense how can you agree to a payment if you dont know what the correct interest rates going to be seems like theyre playing games with numbers that way they can make better revenue off the sale of the vehicle

Tyler Ford, is by far the best car dealership I have ever dealt with. We were blown away by our Service Advisor, Breck Pittman. Breck is knowledgeable, honest, and epitomizes true Customer Service. We are customers for life!

Tyler Ford was awesome thru my entire buying experience! I purchased a brand new 2020 F250 Platinum that had a lift kit with Fuel wheels and Nitto tires already installed. It is a stunning truck! I worked with Dennis Matta (the salesman) who was truly fantastic thru the sale and also a huge help getting this truck shipped from Texas to my home here in Virginia. Dennis went above and beyond post-sale to meet the delivery company and shoot before video of the truck to document that there was zero damage prior to shipping. It arrived safe and sound, and Dennis was also following up to make sure I was happy with everything on my end. The finance manager was also a pleasure to deal with..............I highly recommend Tyler Ford!!!!

Great truck and easing financing process. Salesman was dishonest however, telling us that the Ford X plan didn’t apply to F250 Super Duty so we’d stay and buy there. But that was misinformation; it does cover F250, they just don’t accept it. After purchase, we realized the truth. Sales manager was no help, just said “well, you got a good truck”. Didn’t dispute the lie.

Had a great experience with Tyler Ford Service Dept. Had a new smart key programmed and James Markham, Service Administrator, went above and beyond in having the key programmed correctly. Thanks Jim.

Good service at a good price! I can get an oil change an the tires changed here cheaper than at one of the quickie places. Plus they check a lot of other things and let you know if they see problems.

Spent 4 hours there and got the preapproval some what like that. We then went to finance we agreed on 0 down and 3.9%. When we got into finance they said that there was a mistake and they put in the computer that we agreed on 3k down. Ok so change it to the original deal for 0 down. They said no we cant change it. Sounds like bull to me. I do not recommend them at all.

Service department Horrible experience, very rude never called to finish the job. Could hear all associates talking about me in their corner because I couldn’t make their ideal schedule. Sorry I work weekends and had to take off from work to get my car there. If you did not buy your car from Tyler Ford don’t worry about coming here they don’t have time for you. They won’t check to make sure the job is finished. They just want you out of there. I won’t be back but that’s what they wanted.Reply #1 yeah y’all have my record ‘16 fusion early this week. Just search the last name. Really don’t have the time to deal with someone I was a burden too. Just wanted my steering fixed was all..Reply #2: I told them that if a small ding on the drivers side can cause a bent rod on the passenger side steering then we need to go through my issuance because I have an open claim for that incident. I never got a response. I also said if it’s something that I should go through insurance vs warranty than I need to set an appointment for the body work and steering to be checked out to all be done at once. But once again no response cause I seemed like a burden I assume because that’s the impression I had the whole time. Also my warranty probably does cover it but I asked if I should go through my issuance I didn’t say warranty didn’t cover it. Once again, no response. A response to my question and a plan to get it fixed would have been nice. But it’s fine I understand your job is to make y’all seem as good as possible but that wasn’t my experience. I plan on finding a shop that wants to helpReply 3: please stop taking my post down. Either way my warranty or insurance would cover it y’all wouldn’t help me figure out who to go with. That’s not worthy of removing my post.

Josh Minick was 100% helpful and patient with me. With that and the rest of the staff at Tyler Ford and Ford Motor Company, I was able to take home the PERFECT vehicle. Very friendly,courteous, professional.Thank You Tyler Ford!

We had a F-350 King Ranch, about 14 years ago, purchased from Tyler Ford, but it became difficult to get in for service, so we switched to Dodge products. After multiple RAMs over a decade, we were thinking about switching back, and stopped by (this was 4 - 5 years ago). The one person who working on the side with the larger trucks, told us that the person we needed to speak to, was at lunch, and we needed to come back. He didnt offer to take our contact information, zero customer service.We are now looking at Fords again, and when my husband called this morning, the person he talked to was very disinterested, even though we are looking at high end, high dollar trucks. I dont know what it takes to get good customer service from people at this dealership, but my husband has just given up, after purchasing multiple vehicles from them in the past. ETA - Thank you for your reply, if you didnt see a lack of helpful attitude, there is nothing we can do, but not bother you anymore. Best wishes.

I saw an ad from here for the new 2021 f150 and I couldn’t believe the price on the lariat model. $75k. Surely it must’ve had some after market stuff added by the dealer for that price? Nope. Why would anyone buy from a sleazy place like this? It’s just a lariat. The new models are not that hard to find. Take your business else where.

I have had to take my truck in 3 times due to someone hitting it. Gggrrrr. Anyway they have done an awesome job everytime.

First off our salesman Mike is wonderful, he went above & beyond to get us the vehicle we wanted. However the service is greatly lacking. My commercial van has been in twice, both times left at least a week, only one issue has been fixed & even it took a second service trip to have it fixed properly. The 1st issue was foam in the a/c from the manufacturer and they have tried to pawn us off the bill on that repair both times until our salesman steps in. My backup camera has thrown an error since day one but apparently they can never get the error even though just today it has given it every single time I reverse. I have a 1 year old car that has electrical issues that Ford pretty much says doesnt exist even though I have show pictures and a video. My car will be going to Gladewater for service from now on.

I got a reminder of why I once said, I am not going here for parts

No dealerships had the truck I needed within a 500 mile radius so I did a lot of searching and found that Tyler Ford had the truck I wanted. I was hesitant to buy from a dealer so far away, but the salesman Kirby and his team really help me out. Great service, good price and most importantly they kept me informed from the beginning to end of the entire process. I had it shipped to me and I highly recommend using Tyler Ford!

Will never darken there doors again. Service department told me to go somewhere else to get vehicle fixed that I bought from them.

Friendly staff, but all issues with my Ford Edge were not repaired.

I raked these guys over the coals on their ford review, however after they reached out to me we got everything taken care of and some misunderstandings cleared up from both parties. I’d say we both had a learning moment and I would highly recommend going to Tyler ford for service. Thanks Sean, you’ve got a good team there.

Completely satisfied with my recent repairs. My car drives like a dream.

My car recently had a moment and broke down, I had it towed to the nearest Ford dealership, Tyler Ford. It took a couple of days for it to be looked at (which is fine) but our Service representative James never gave us a time line upfront which led me to call about three times a day just to see if it had been looked at. He would tell me he would go check to see if it had been looked at and then never call me back which resulted in me calling 3 times a day waiting for a answer. After it was looked at and determine it was a recall, we feel like we were strung along with your car could possibly be ready by the end of the day several days in a row by James. We always use Long Horn Ford and have never had a issue with communication at all. This terrible review is a result of the lack of communication by our service representative. I left a review last week and they called my husband asking for us to remove it and I did as soon as we were back in town, but upon receiving my car this morning it was left in terrible condition which cost me more to have their lack of concern fixed. I didnt really expect a apology when I picked up our car but at least an explanation for the miscommunication. This is why so many go the extra mile to drive to Long Horn Ford.EDIT!! The response was it was detailed and filled with fuel which is completely fabricated. None of that was completed and I had to take it elsewhere to have the plastic part under the steering wheel put back on. That piece was sitting in my seat when I picked up the car after the repair.

Tyler Ford has always been a great place to service & buy your vehicles!

I live 10 minutes away from a ford dealership but will still drive 45 minutes to this one. Alan has helped me with 2 minor issues with my Ford Edge and always goes out of his way to make sure everything is stellar and working properly. All the staff are very helpful and professional. Thank you Alan for your help!

Helpful and speedy service on my F250.

Kirby Kimberly was very knowledgeable and professional. He answered questions before I arrived and even days later. Kirby was extremely patient as I took a while to make my decision on a 2019 F-250. I’m thankful that Tyler Ford was able to work with my hometown credit union.

Great Customer Service! Alan in Service was great!

The Works oil change, tire rotation, etc. was great. Fresh coffee, quick service, great people here.

I left my truck for recalls and A/C issues. All work done and truck was ready the next day. When leaving truck, they gave me a ride home. Service writer was very knowledgeable on what needed to be done. I am very satisfied with Tyler Ford service dept.

I have purchased many vehicles in my lifetime. In May 2018, I purchased a F150 from this dealership. In NOV 2018, my electronic issues began with this vehicle, and remain an issue today. This truck has been in the service center around 5 times. At 36k miles once the warranty ran out, the dealership stated they no longer would service the long standing issues without a service fee. This is not a new issue, but the same electronic issues that have plagued this vehicle since Day 1. Do not be complacent with issues, press the issue or have them take it back. This has been the worst automotive service experience I have ever dealt with.

We had a vehicle that had a recall on the door handles so we took it up to Tyler Ford and they hooked us up and took care of us beyond measures! Awesome team and great customer service!!

Tyler Ford is a warm welcoming dealership. They had in stock the exact vehicle, trim and options I wanted. Not only for me but my son bought his car there the same week. Tyler Ford had the model and package options he was looking for also, Mustang GT.Our sales representative Tristan is so personable, he made car buying fun.Thank you Tristan and Tyler Ford for my families very positive experience.K Jackson

I’m very satisfied with my new Truck, thanks to the help of Tyler at Tyler Ford, we got what my husband and I were looking for. We are very happy! 😊

Absolutely the best truck buying experience. The guys here are amazing and made everything a breeze.

The Service Department at Tyler Ford is just that -- Service. They are efficient, professional, personable, and they are always willing to make sure that my questions are answered in a way that I understand the answers. I feel very comfortable in trusting the service of my 2015 F-150 truck to them. Fortunately, my truck is in such good condition that I dont get to see them that often !!!

Paul and Danny responded quickly. They were knowledgeable and extremely helpful.

Worst I ever had cutomer#105726 Invoice# 494500 I caught them doing UNETHICAL SALES PRACTICE ON MY 2012 FORD P/U ! I am a DIESEL TECNICICAN & work in a Big truck shop

Mike Allums did a very good job of showing us several F150s and allowed test drives of each. He was very knowledgeable of the vehicles and their latest technology. Mike was very informative and took the time to show us the functions on the truck. Mike found the exact truck we were looking for on the lot. The purchase was not pressured and paperwork was efficient. Everyone we met at Tyler Ford was professional and courteous. A very good experience overall.

Service was great. Everyone is always willing to assist. I did have a little concern over the oil change price, but it was corrected and everything is good to go. Good people to deal with.

On arrival, I was greeted warmly by the service rep, like an old friend. He listened to my issue, then directed me to the comfortable waiting area. In a reasonable time...he sat with me and discussed my present and future service needs. After paying, I left feeling good about my Wifes vehicle. Thanks Tyler Ford!

The truck buying experience at Tyler Ford was one of the finest I have ever experienced. From getting no pressure from the salesman (Dennis) to the financial process being smooth and painless. Very pleased with this process and would recommend this dealership to anyone looking to buy a new or used vehicle.

Service Department absolutely is not up to Par. I dont advise to use them for service at all. Was laughed away when any concerns where brought up. do not recommend them at all.

We had a Great experience at Tyler Ford and our Sales person Tristan was honest and genuine. He truly listened to our needs and found us our dream truck within our budget. If you are heading in to Tyler Ford I strongly recommend asking for Tristan he will exceed all your expectations.

Scott Harrell has outstanding customer service. The best service advisor I have dealt with.

Shawn Brady and their staff very professional my ex-wife was there for repairs was stranded and they went out of their way to make sure she was safe and all of her repairs were done correctly the first time would recommend these guys for sales and service for the rest of our car needs.

I was having some trouble with my Truck today so stopped in Tyler Ford. Two fellas gave me all the info I needed and had me on my way in no time. Thank you Breck and Sean!

Worked with Candy in the service department. She was extremely friendly and professional! Tyler Ford honored their quote given to me over the phone! Very hard to find businesses with integrity like this anymore! Service was fast and they have great refreshments in their lounge!

Very helpful. The man checked out a fuse for us and replaced it.

Cody Fox did an Outstanding job start to finish. Do yourself a favor, ask for him and you will experience the same great and honest service that I did.

Courteous and ptomt

Mike Allums made our truck buying experience a pleasure! He was helpful, knowledgable and always ready to assist us. Above all I feel he could be one of the few honest used car salesmen on the planet.

Large dealership, lots of selection to choose from, a very modern facility. I was there to pick something up and didnt have much interaction with the sales staff. I did observed about four sales staff present on the porch to assist when interested visitors arrived.

Terry Sanders was our sales rep. AWESOME GUY! He showed me everything I wanted to see. Gave me some insight on the differences between the two models I was looking at. A real down to earth and to the point guy. We are so very pleased with him.James Showers helped us the rest of the way including price, interest rate, etc. Again, AWESOME GUY! He was professional, to the point, and explained thoroughly.I’ve bought two other vehicles from different locations in the past. Tyler Ford was by far the EASIEST, most HELPFUL and FUNNIEST experience. I recommend Tyler Ford, Terry and James to anyone looking for a vehicle.The Coffey’s love our new Ford Explorer!

I took my ten year old Ford F-150 to Tyler Ford because for the first time some things werent right with the truck. They explained what needed to be done and when it would be ready. Everything went well as they told me it would and I am very happy with the results.The F-150 is not my first Ford vehicle. I have had several over the years and I have always been pleased with Tyler Ford.

Wonderful customer service when purchasing our vehicle! Josh Minick was our salesman and he is a wonderful guy, no hassle, no pressure, and gets the job done! He went above and beyond for us! We will definitely be returning when we purchase our next vehicle!

Josh is possibly the very best Salesman ever!! he was never pushy and never acted like it was about his commission,. but more about what did i want.. and when did i really want to purchase!love josh!!

Ryan, our salesman, made the entire process stress free. We needed a new truck but had not planned to buy one that day. We were in and out with a like new used truck in less than 2 hours.

Josh Minick was great. This was a hard sale due to the value of my BMW was way less that what we expected. Josh has always been great to us. Never to pushy yet answered all our questions. I would recommend a Josh to anyone looking at a Ford.

I was pleased with the work initially, however soon after I sent this review, the left signal light on my truck stopped working. It may be coincidental, but it is also suspicious because they worked on my front left headlight.

I believe in letting people know about my awesome customer service and services experiences. I called yesterday and talked to Jessica who was very nice on the phone and scheduled to bring my car in. I brought my car in today Jessica actually is who helped me too. Drop off was easy and quick. They have a wonderful waiting area with a beverage counter with soda, coffee, they even had doughnuts. Which I am sure I would have enjoyed if I was waiting. Jessica kept me posted on my car through out the day. Everyone working there looked happy and like they actually enjoy their job. I will be back and use them from here on out. I am truly grateful for the great service and experience.

Tyler Smith was my salesman. He was very knowledgeable about all the vehicles I was interested in. Dan Parker did my financing. Best experience I ever had buying a vehicle. I was in and out in a little more than an hour.Thanks guy’sLuke RainsBrownsboro Texas

Ryan and David are SO amazing. It was a quick and easy process. We used to drive to Lewisville just for the customer service, and we will now stay local and shop at Tyler Ford from now on. They have a gained a loyal customer for life!

Great dealership great service need a new or used vehicle see Josh Minick or Marcus Bell

SERVICE PERSONNEL FRIENDLY AND HELPFUL. THEY TELL YOU IN ADVANCE ABOUT TIMEFRAME TO COMPLETE JOB. THERE ARE UPDATES AND WHEN FINISHED THEY EXPLAIN ALL THAT WAS DONE, AND WHAT WILL BE NEEDED ON NEXT VISIT. ALAN GAGE VERY GOOD REPRESENTATIVE FOR TYLER FORD.

Fast and Friendly Service!Clean waiting area and bathroom.They had verity of drinks and fresh gazed doughnuts for their customers.It was an over all a pleasant experience.They did a great job servicing my vehicle.The Works Service package was a fair price for my service needs.I scheduled my appointment online and will continue to do so. Made it simple and worry free.The service adviser was polite as was the cashier.Everyone I came in contact with on my visit smiled and made sure my daughter and I were being taken care of.We will be going here from now on for future service needs.

Service department was great, my service guy was Jim very knowledgeable and explained the problem and the fix, I was in and out the same day. Very good.

This is my second time doing business with Tyler Ford. They have yet to let me down! I had different circumstances for having to buy a new car but Tristin went above & beyond to make sure I was taken care of! He even tried his hardest to get financing for my parents to get in a new car. The entire staff is amazing!! I will definitely be back when I’m in the market to buy again!

I scheduled an appointment for a recall issue with my vehicle. My service advisor was James and he got me checked in quickly. He did a routine inspection of my car and noticed a couple of issues. Everything was resolved and my car was ready before 5pm. Thats great service!

Very friendly and efficient service. All my requests were met. I felt comfortable during the whole purchase process.

I have bought several vehicles from Tyler Ford and have never had a bad experience! Thank you so much for making the car buying experience pain free!!!

I should have written this a year ago when it happened, but I was reminded today when I got a letter from their service department saying our relationship is important to us asking me to come back. I was there for a metallic noise coming from the rear of the vehicle. I was told I needed a complete rear brakes overhaul including pads, rotors, and calipers. My car was still under an extended warranty so I assumed that the calipers would be covered. I was told that they werent. I called ford extended warranty directly and was told that they were covered. I also called another dealer and they also agreed they should be covered. I asked the advisor to go ahead and submit the warranty and when it was declined, I would call ford and see if they would override it. I was told they couldnt do that at first, then they said they would but never really got back to me. I got a funny feeling at this point and decided to take my car elsewhere, for which Tyler Ford charged me some money even though they hadnt done anything. I took it to another shop and was told the noise was coming from inside the tire (for which they didnt charge me a dime). I then took it to the tire place where I had bought the tires and the pressure sensor monitor had come lose, they repaired it for free. At minimum, I got a really bad diagnostic. I feel like they were trying to sell me service my car didnt need and wouldnt even let me use my warranty for it. I am still using the car with the brakes they told me needed replaced almost a year later. Im sorry but the feeling about the relationship being important is not mutual. I will take my car somewhere else.In regards to your response, replacing the brakes would not have fixed the issue the car was bought in for as the tire pressure monitor would have still been lose inside the tire. My other mechanic disagreed with your diagnostic that the breaks were shot and I havent had any issue with them, noise went away once the monitor was reattached. I was never told when the inspector would see my car and that is part of the reason I decided to take my car elsewhere.

Tyler Smith was our salesman and he did a great job getting us what we had to have to buy the Ford Fusion. Everyone at Tyler Ford was nice, helpful and very knowledgeable about the car we got. Our salesman, Tyler, showed us everything about the car and even helped set up our phone to the car. I recommend Tyler Ford, AND Tyler Smith for a salesman!

I took my 2018 Ford Ecosport in because the information display screen went out. The service department was very nice and helpful. I was however, disappointed that they did not take the opportunity to check the tires that were low on air due to the light being on. I am a widow and cannot do these kinds of things so going the extra mile would have helped me tremendously.

Do not... I REPEAT.... DO NOT use their service department. We purchased my husbands truck brand new in 2014 and bought an extended warranty. Every time we’ve taken it here they would not cover the issue. For example- the passenger door handle stopped working. It was not broken off, simply would not open the door from the inside— NOT COVERED— $350 to fix. The tail gate lock started making a loud noise when locking (like a machine gun)— NOT COVERED— AND they tried to charge us $200 to “take it off and put it back on which didn’t fix the issue” but I asked for them to take that off since they couldn’t fix the problem so they graciously dropped it to $75 for a diagnostic fee (I completely understand that and am not discounting that they should be paid for their time, but just keep reading.) . They said the tailgate lock was an aftermarket product. Not true. We bought it brand new with the lock on it. We recently sold it to a friend who lives in Frankston. There was an issue with the AC leaking. They fixed that AND the “not covered” tailgate lock for ONE $100 deductible on the same extended warranty that we were able to transfer to him.Just don’t do it. We’ve wasted over $1000 on 2-3 problems by listening to their dishonest business. Drive the 45 minutes to Frankston to a more reputable dealer.

Great experience. Easiest auto buying trip I have ever had