My recent visit was for an oil change and regular maintenance. After they ran an inspection, I worked with Sherry with the details on what my car needed. They found I needed new tires (all 4 of them). The type of tires I would need are not commonly in stock because of the size. It would take 10 days for them to arrive or I could choose some very expensive ones in the area that could be installed the next day. The cost for those were extremely high and way out of my budget. I was stressed out and sad placing my order for the cheaper ones. I begin to tear up thinking about what kind of danger I was putting my family in driving around with bald tires because I didnt have the money for the expensive ones. At that moment things turned around for me, its because of Sherry! Sherry was concerned about our situation, she did some research and found tires in the area, the right size, available right away and at an amazing price. She went the extra mile to ensure the safety for me and my family, it meant so much to us and showed she really cared. She was a delight to work with and my car was ready the next day and drove like a dream :)Thank you Sherry, for keeping us informed and fixing what was a stressful situation into a calm one!!

For many years had poor to very relucant service from many dealers, however, Tony Hyundai overall is the very best at what they do. Their Service Administrators are 100% customer and service oriented.

I had a pleasant experience! I took my car in last week because my airbag light was on, A/C not as cool and a few other things. The staff was very friendly and in particular Eli did great & was the one who kept be updated through it all. Whenever I had a question he was always very quick to get back with me. My car was out the shop very quickly. 10/10

Dont trust that theyll fix it without causing more problems.The car was drivable before the fix; with in 3 days of getting it back it became inoperable and I had to buy a new car.Also it takes 30-45 days to get your registration.Uber/Lyft drivers BEWARE

Always go to Henry, hes honest, patient and very helpful.

Awesome place to buy a Hyundai without any pressure or wheeling and dealing staff! The a service department crew are friendly and will answer any of your questions without patronizing or judging you. The stirring area is Covid 19 compliant and cleaned frequently. Go and check them out!

Came here for a recall and safety, had them run a diagnostic test on my EPS light. Left with the recall, failed inspection, and a suggestion for $3600 of work on my 2010 Hyundai Elantra. Some things sure, are valid, but the prices were insane. I do not recommend coming here to get any work down besides a recall. (Example - a headlight replacement they estimated $600, I just ordered one online for $89 and will get it done someplace else for much less labor). Do not recommend.

Service was done quickly and professionally. Best of all, they offered to repaint the defective paint job on our car, and even provide a rental car, at no cost to us. Outstanding, above and beyond!

In April, my wife and I purchased a 2021 Tucson from this dealership. For a number of reasons we were not happy with it. I researched other options on their website, and came up with one we thought we would like. I contacted SMGR John Kato on Aug 2 who said he had just one left, asking if I wanted it. I said I did. He said its YOURS. I got a loan guarantee from my credit union on and later that day my wife and I return with a big pocket of cash. As We drove up the car had been prepped for customer pick up. John had followed up to the fullest and we we so impressed! Now, we are enjoying a 2022 Tucson Limited; leather seats, driver and passenger power seats. Its too much fun--but a keeper!

TONY HYUNDAI SERVICE WAS EXCELLENT . THEY TOOK CARE ME RIGHT AWAY ALSO VEHICLE WAS DONE SO QUICKLY . ELI (SERVICE) WAS EXCELLENT SERVICE . THANK YOU SO MUCH !!!!

The sales representatives, Mr. Henry and Mr. Dennis, were attentive and greatly assisted us in our trade-in and purchase. We are glad that we checked them out as they were helpful in getting us our top vehicle of choice!

I am eating my quality of service a 0 Star Experience. Brought my vehicle in for routine service appointment and thought Id ask to have them check the engine stop and go system as it had not been working properly for a few weeks prior. Unfortunately, the on/off switch did not get fixed nor was it explained to me how to use it properly. I was lied to, and was told the switch was working on the test drive. I doubt it as it still does not work. I was also told certain conditions need to be met for the switch to work. What conditions, I asked? I was told I dont know and that Im still learning how it works. Being that I had somewhere to be, I could not stay and ask more questions. I trusted the service agent and left.This is my second vehicle purchased from Hyundai and is probably going to be my last if this problem does not get fixed. I have warranty and Im sure it would cover a replacement switch so why wasnt it fixed instead of giving me the run around???

The after-sales experiences here are always pleasant and attentive thanks to our service writer, Ashley Wong. My family has purchased 4 Hyundais from Tony Waipio and cant imagine shopping for a car anywhere else. Thanks, Ashley and Tony!

Wow it was busy. Griselda still did an amazing job though there were longer waits and the staff was clearly trying their best with the huge spike in demand. Thanks for taking care of everything!

After 18 years of having both of my Hyundai cars serviced by Tony Hyundai and Gina at service department also providing very good customer service Im leaving Hawaii. My best wishes to all of the employees that for one reason or another help me to keep my car in tip top shape Thank you very much Rodney

Best customer service! They make you feel welcomed and like part of the family. They worked with me on my trade in and the purchase of my new Tucson.

I have been taking my cars to Tony Hyundai for over 10 years. The service and professionals that work there have never disappointed me. Hard to find good service and at a decent price.

Great experience overall and Griselda was extremely helpful during the whole process. I appreciate the whole staff helping me get the right Hyundai for my life style.

A great car is only half of the satisfaction; an even better service department is the key!

Ashley and the rest of the service team are exceptional. They dont try to upsell you, as a matter of fact they always recommend exactly what you need...even when its not the high end of a maintenance packages. I truly feel like they are trustworthy and want me as a long term customer.

My first time here at Hyundai Waipio dealership and Im impressed how our car trade-in transaction go! Im a happy costumer because of the honest and smooth flow of my trade-in, NO PRESSURE! I test drove the car and Im sold with the performance of our new SANTA FE SEL PLUS with HTRAC, The comfort,space and advance features of this Crossover are the package that Im looking for my next upgrade. I LOVE my ELANTRA SE 2015 Im hoping that she will be taken care of her new owner. but its time for me to upgrade. I would like to thank all the people who help us process the transaction from our salesman Wilber and all behind the curtain who work on the numbers to make this deal possible. Thank You Hyundai Waipio for making it happen. Happy Hyundai Owner here! Thank You God Bless and More Power.

Ken Smiley handled the transaction exceptionally well. I had previously leased a car through Ken, and going through the process again was as good as it was the first time. There were some minor paperwork delays having to go back and forth with the finance department, but overall, it was a very easy transaction.

Shout out to Ms. DeMello for her help. Very sweet and personable and thoughtful. Yay!

Thank you a lot tony hyundai

We enjoy the service agents there. Great service and fast.

Overall we had a great experience and walked out with the Ioniq Hybrid. This is our 2nd purchase at Tony Hyundai. We would have wanted a better APR, but we were still able to purchase our new car. Ken was very helpful and assisted us throughout the process. Very good experience.

Awesome and professional auto buying experience! In spite of local Covid-19 restrictions, the Tony Hyundai Team went out of their way to accommodate my individual needs. I will definitely be continuing my long term relationship with this company.

Miles Miller, ( service manager)My statement is & for the Technician that had serviced my car. Not the Girl at the Front Desk For checking me in. Its the person that handles the paperwork. I beleive that would be your Technicians. Very sloppy work ethics!

Im a true believer that people is a reflection of the company and Pomaikai displayed a positive image of Tony Hyundai that make the customer feel valued.

Thank you Johnny for helping me get the best deal.Thank you Henry for showing and teaching me the special features on this new car. I love my new car and appreciate its specialty.

Joshua was extremely pleasent and helpful. My friends lease on her Hyundai was coming to an end. Literally the very next day. She likes Hyundai products and was excited to lease another car from them. Joshua showed her the year end model specials and explained everything to us from start to end. The model she selected was the elentra 2017 hatch back in white. Smooth drive and just enough for what she needs right now. The financing was super easy. She got approved in minutes for her lease. Joshua and the finance manager were extremely honest people. Not like a typical car dealer were they try to con you in to purchasing things you dont need. A+ service to Hyundai.

Jave Rosales is a great asset to your company, great customer service, very understanding of needs and stays within the budget set forth. Overall a great experience!

The service department is very, very good, especially Ashley who helped us immensely. The service mechanics were very quick and I did not have to wait long before my vehicle was repaired and ready for pickup. And Ashley always takes care of us. To me she always goes above and beyond for her customers! Thank you Tony Hyundai Service!

Customer service was and always has been top notch! My service agent (Ashley) is always on top of her game. She is courteous and friendly all the time. The customer service employees greet us by name every time we have a service appointment!

Ashley was my service agent and she went above and beyond to help me with my 2014 Santa Fe issue. That is what make one service department different from another...the customer service. Ashley took the extra step to see that my car is fixed. I am forever grateful to her and Tony Hyundai just gained a loyal customer.

The service is outstanding as everyone is helpful especially Ashley. She is always there to ensure that things are taken care of and concerns addressed. She accommodate when I need to bring my car in for servicing as well as send me a reminder when its almost time to bring in my car for oil change etc. She also lets me know what up coming service is due and the estimated cost. She has coupons to help to keep my cost down.

I am hereby editing this review, and rescinding my last statement as someone reached out to me to help rectify the wrong doing. This is above and beyond what any dealer would have done for anyone. Thank you all so much.

Excellent Customer Service!! Pleasant experience having my car serviced by Tony Hyundai. Everything ran smoothly from checking in my car, to receiving up to date notice on the process. Even the unforeseen situation was handled with the care and satisfaction of the customer in mind.

Ashley Wong at the Hyundai service department always takes good care of her customers. She applies all discounts without being told. She has excellent customer service skills. She reports whatever the service technician tells her to report her customers. I never have any worries, when servicing my car.

From first purchasing my 2020 Hyundai Palisade from Josh to scheduling my appointments with Macey and having work service done to my vehicle, Tony Hyundai has been great! I would definitely recommend purchasing a vehicle from Tony Hyundai.

Customer Service at Tony Hyundai is excellent.Service advisor Justice is awesome. He is very knowledgeable, explains in detail the work that is being done and always keeps me informed on the status.

Courteous and professional services provided. they make it easy to maintain your vehicle and pain free.

Service department was excellent. They provided support when we towed our vehicle after having a battery discharge warning flash on several times. We dropped off the car and since we already had a maintenance scheduled, it was just another service to be followed up on. They provided us with timely follow up on the problem and recommended solution. I was pleased that it wasnt more than replacing the original battery.

My service attendant was very professionhave to wait a long time for my car to be done. The Starbucks coffee was so very good. I like the way the showroom and service department is decorated. The sales attendant was very professional and courteous.

Ashley Wong is an awesome service agent. She is very professional, efficient, and effective while making me feel comfortable and at ease. I truly appreciate her excellent customer service!

The service is fast and friendly with Ashley on the front line.

Staff is very efficient and friendly. Great experience..dont mind waiting for service to be completed even if it may take two hours. Thank you for shaving a great staff from checking in to exiting.

Service Advisor Justice was courteous, professional and helpful. Promptly processed the work order for my job, gave an estimate of the length of the repair, kept me informed and asked if there were any concerns to bring it to this attention. Work completed as promised. Very good experience and thankful for the service!

Thank you for another amazing service for my car!

Happy to have Ashley as our Service Advisor again. She is always responsive, on top of things and provides quality and friendly service. A+!

Pomaikai was fantastic to work with!!! Took my car in on a weekend holiday and she was the most helpful friendly person to work with. Very happy with the service provided!!!

Pomaikai was friendly and helpful. I received excellent service and highly recommend Tony Hyundai! When I bought the car, Henry Murillo was simply the best and I could not be more happy about choosing Tony Hyundai. I send referrals whenever anyone mentions needing a car.

Ashley in the service department is the very best anyone could ask for! She helped me and went over and beyond the call of duty arranging and accommodating my needs, from the courtesy drop off and pickup to the actual service performed on my car! Great place to take your car too!

Customer Service is always consistent and informative. Staff like Ashley are friendly and there to help make the best decision for the service of my car. Continue the great work at Tony Hyundai Waipio.

Justice was the customer service representative that took care of my vehicle and I cant thank him enough for the professionalism and great experience in communicating and advocating for my repairs to be covered.

I brought my wifes car in for an intermittent windshield wiper switch but they were unable to duplicate the problem. While it was there a recall was able to be remedied so the trip was not wasted. They also provided a free car wash which was a nice touch. All in all, I was only there for two hours.

Ken Smiley made this happen for me. This place is awesome.

In a high volume business, it is difficult to provide personalized service. In my two service visits to Tony Hyundai Waipio, they have accomplished this feat. A service person greats you at your car door on drop off, explains the process, confirms your service, and takes you into the Office for final paper work. When the service is done, the same person contacts you to inform you of the completion of service, walks you to accounting, and it is done. Great. I felt confident of the process and service. Any yes, the work done on my car was great.Ashley was my service representative. She was excellent.

Ashley has always been one of my go-to service advisors. I have confidence that she will always double and even triple check that all agreed upon work is done and all expectations have been met.

To set up the appointment was really easy and the person who set it up was friendly and got me an appointment the next day for first thing in the morning. The wait in the service line went fairly quickly. The service person at the desk, Pomai, was helpful and courteous. She even let me add an oil check to my service. She let me know what the estimated time would be and showed me where I could wait. There were lots of places to sit that allowed for social distancing. When my car was ready and it was time to pay, Pomai even gave me a coupon for my oil check which brought my total down to what I was expecting to pay. That was a nice surprise. She didnt need to do that, but I appreciated the fact that she did . :) My experience at the Tony Hyundai Service Department was top notch, no doubt!

Service Rep Justice who assisted me in the service of my vehicle was a polite, friendly and a honest person. Im grateful to have worked with him this time around with the questions and concerns I had about the maintenance and services of my car.Thank you again Justice!Have a Blessed Day!

From when I first walked in the door I had a service person greating me with a good morning and can we help you. They checked on me while my car was being serviced and kept me informed on the progress. Thank you for making the process so comfortable and pleasant. Mahalo to the entire Tony Hyundai staff

Pomai is always so professional and helpful. I have dealt with all of your service department in the Tony Group and they have all been professional. Too bad your bodyshop cant follow in their footsteps.

I have been going to Hyundai Waipio for so many years that I cant even remember how long Ive been receiving the benefit of their excellent service.I want to give a shout out to both Gina and Ashley. They are the Service Gurus. They always take such good care of me and my cars. They make me feel very welcome, cared about, and at home. I trust them completely, along with the great mechanics they work with, to be honest and fair in everything that they do and tell me that my car needs when I bring it in.Great service, integrity, and thoughtfulness start from the top down. Miles Miller, the Hyundai service department manager, sets the tone for his team. It is been my pleasure to know him and interact with him all of these years.Something else I really appreciate about the service provided by them is that if my car needs to be worked on for more than a day, they will bring me home and come pick me up when it is ready in their brightly painted shuttle van.

WELL TRAINED, RELIABLE, BEST SERVICE WHEN COMPARED WITH OTHER PLACES I HAVE DEALT WITH...AND COURTEOUS.

I love getting my cars serviced here. We have a Hyundai and a Toyota and they are able to service both cars with no problems. It makes our life much easier because we can easily book service appointments for both our cars without having to book months in advance (like at other dealerships). Hyundai has been able to service my Camry when even the Toyota dealership had trouble. You can trust their technicians and know your car is in good hands.

Great customer service and my representative, Gina, is always friendly and informative. Thank you!

I am on my third Hyundai Tucson. I drove the first one for 155,000 miles before giving it to our son. I still see that 2007 car on the road, apparently running just fine. I drove the 2nd 2016 Tucson for only 6 months before my husband took it for himself. We still have it. My 3rd Tucson is a 2020 Ultimate Tucson and the subject of this review. After I checked in the car for service, our service advisor, who has seen us at the service center over the past 13 years, on her own took a look at our records and realized that our 2nd Tucson had prepaid maintenance that would expire at the end of the year. Knowing theres no way we would use up all of the remaining services before then, with my permission she applied one of the remaining services to this service. That initiative and care, that extra step, was so appreciated, saved me money, and is exactly why I am a loyal Tony Hyundai customer, and would not consider taking my car anywhere else. Thank you, Gina!!

I like that I am able to wait for my car to to serviced because they can usually do the work within a 1 or 2 hour window. The car wash is also a big plus. The service advisers (Pomaikai and Ashley) are very nice and easy to work with. Thank You !

Good secice. I waited in the lobby. Clean, free coffee, water and tea. Relaxing, nice TV. Car was finished in no time. Staff was super friendly and helpful.

Great customer service experience all the time. Keep up the awesome job. Mahalo for always being helpful.

Jamila has always been so helpful and so professional. I appreciate the way she goes above and beyond to make sure that my questions are answered.

My car was serviced with a minor part replaced, and yet it was done with the same efficiency, and professional courtesy I have always received with Tony Hyundai Service Department in Waipio. Everyone was efficient & courteous--especially Ashley!Thank you Tony Hyundai!!

Had a Splash Guard come loose, and made it from Waikiki to Hyundai Service just before their closing. Even though the technicians had gone for the day, because of the agent, Ashley Wong, was able to re-attach the guard so we could get home safely. Needless to say, weve scheduled an appointment for a new splash guard. I wouldnt recommend buying the Hyundai Elantra, BUT the service department is the best.

Would have given 5 stars but wait time and coffee was not so good this visit. Came for safety inspection and glitch with a sensor for abs brakes. Said it would take 2hrs..what???They should offer local Hawaiian brew coffee like before.

I visited the service department today and was very happy with my visit. Everyone was great, very friendly and professional, and greeted me with a smile. Since Jamila was the one who was helping me most of the time today, Id like to leave a note about her. Jamila was very friendly and professional. She attentively listened to my concerns, took detailed notes, checked with me that everything was correct, patiently and informatively answered dozens of my questions, and offered updates on my vehicle throughout the process until the car was successfully fixed. I am very grateful!

Check in was easy and friendly. The people were very accommodating and sent a shuttle to drive me into town 2 hours earlier than the usual departure. Ive been to 2 other service repair shops and they could not fix my brake problem. Tony Hyundai Waipio fixed the problem and my car is like brand new again. I purchased 2 Sonatas from Tony Hyundai Waipo and when it comes to getting another car, I will go back. Im going back here for repair work too! They are wonderful, knowledgeable and provide fast service. I would recommend bringing your friends and family to check out this place, it will be well worth it.

Thank you to the Team at Waipio for taking care of all my needs, regarding my car concerns. And special thanks to Ashley Wong she explained all aspect of what my car needed. I will definitely recommend Tony Hyundai to family, friends and coworkers.Mahalo,Salome

THE PEOPLE ARE VERY GOOD AT JOBS. YOU WAIT ABOUT TWO HOUR FOR YOUR VEHICLE TO BE FINISHED. THE PLACE WASH YOUR CAR .I DIDNT WERE THE LINE WAS THE PERSON WASNT VERY FRIENDLY..I DIDNT SEE WHERE LINE STARTED.. IT WAS MY FIST TIME TO USE IT.

I brought my car in with no appointment and luckily they werent busy at the time. They serviced and did my safety check in 90 minutes. Quick and easy.

Service was quick and professional! Social distancing was practiced with all safety precautions in force.

Sat, 5-23-2020, 2:37 pm.Hello, in my opinion, my service advisor, Ashley Wong, continues walking a perfect path, and she continues to keep me happy! Thank you.

Great service from Pomai. She went out of her way to make sure I had everything I needed.

Service always been good. I have no complaints. Thanks to Gina service is excellent.

The Service Department is always great. Thank you Ashley Wong. You always take care of me and my car :)

The Staff is always very pleasant and personable.Quick service allows me to get in and out in a very reasonable amount of time.Thank you.

Everyone is fabulous and helpful when I get my car services, but Ashley is literally the best. I trust her recommendations and I know she always has my best interest at heart.

We got connected with Tony Hyundai through the Costco Auto Buying Program. From email, to phone, to meeting in person, Henry Murillo was awesome to work with. My wife said it was the best car buying experience weve been through. Price was good, customer service excellent. Henry made sure we left with our car that night and we came back to work out the paperwork with Jack that following weekend. Check them out!UPDATE: Little disappointed in some follow up with Henry. Tried to reach out because I was having issues with my key falling out. No response. From SUPER responsive to crickets, I feel a little duped. On the other hand, the service department was great and helped me with all my needs.

Tony Hyundai Waipio made my first ever new car buying experience so pleasant. I was dreading having to go purchase a vehicle, as weve all heard stories of pushy, sleazy car salesman, but the staff at Tony Hyundai Waipio were incredibly warm and welcoming. Wilber B. was a super friendly but straight shooting sales rep who answered all my questions with patience and didnt try to pressure me into purchasing anything. He also didnt lose interest in dealing with me when I told him that I wasnt planning on buying anything that day, or test driving anything for that matter... All in all, a very surprisingly awesome first car purchase experience.Fast forward a couple of months, I went to have my car serviced for the first time. Despite all of the restrictions due to COVID-19 in place, Pomaikai still managed to make me feel welcome as she walked me through what they would be doing to my vehicle (during the oil change) as well as made sure to ask if there was anything else I wanted the mechanics to take a look at. She was friendly and efficient, another great experience with the folks down at Tony Hyundai Waipio. Theyve definitely made me a customer for life :)

Always great customer service! Very attentive to your concerns.

LOVE THE SERVICE AT TONY HYUNDAI AND THE FAIR PRICING. AND THE CUSTOMER SERVICE. GREAT !!!!! PLACE

With COVID-19 looming over us, it is comforting knowing Tony Hyundai is taking care of us. Thank you! Thank you Ashley for being my go-to person and for taking care of me. Its always a pleasure! U da best!

Always have a great experience with all their staff.

Henry Murillo was the BEST! He was very informative, responsive, and a consummate professional while helping me purchase my first new car. I really appreciated the extra time he took to be very thorough with all the features of the car and he made the entire process an easy decision for us to purchase a Hyundai. My girlfriend and I have been to other dealers in the last few weeks (Toyota, Honda, Nissan, and Acura) but none of the sales people showed us the customer service that Henry, Jack, and Miles have shown; which made it easy for us to decide to go with Tony Hyundai. Miles was very helpful with showing us the car and then introducing us to Henry. Jack was also a pleasure to work with as he explained all the finances to us so well that we left having no questions unanswered. Overall a great experience from top to bottom and would highly be recommending people to work with Miles, Jack, and Henry to purchase their new car.

Tony Group Autoplex has Great Customer Service. They have an Awesome Customer Waiting Area white your vehicle is getting serviced!

Most knowledgeable people and most friendly. They are always greating you with a smile and hello and willing to help you find the right people to deal with...Thank you for great service....Gantalas

Ashley took care of our needs and was very assuring that everything was going to be alright with our Santa Fe.

My service advisor, Ashley is my BFF. Im so blessed to have her as my service advisor for about 5 years or more. She tells me what discounts/coupons were applied. I just cant get this type of superior service anywhere except from the Hyundai service department.

I was very pleased with my Rep who helped me. She was very tightlyThorough.

Came in for an oil change, great service - Pomaikai is always welcoming and super nice - in and out within an hour. Mahalo!