Great cars.nice sales people not bad at all.the 4 stars is for how Shady they act sometimes. Ive been here couple times and I dont like the fact that they make me feel uncomfortable and that I cannot leave the place without buying a car.also last time I came to look at a car they told me the price was 7000 more than what it is listed online.due to the pandemic lol.i work in industry and I know things got expensive but dont. Charge me 30%more.i wish they change this attitude and stop standing in the corner by the wonders desk scanning every single person and make you feel uncomfortable.but hey.like I said before.great cars .definitely worth a visit

This car buying experience was so easy and straightforward! Everyone at the dealership was very friendly and helpful. Victor, our salesman, was very focused on making sure we had a positive experience. His professionalism, attention to the details and awareness of the customers experience made all the difference. If you are looking to purchase a Kia do yourself a favor and work with them!

Kia of WC handled my car very professionally and in. a very timely manner( less than 2 hours). I have found this to be the case in the 4 years I have been their customer.

After it being completely booked, I was able to be squeezed in, and get my car serviced. Service was Excellent. Communication was Excellent. I knew exactly what was going on, and was informed of new things to be on the lookout for. I live out DE and only come back to West Chester to get my car serviced. They take Excellent care of my Vehicle!!

This place rocks! I showed up for my appointment on time and sat with a salesperson who had the BEST CUSTOMER SERVICE SKILLS EVER! Kyle had a great personality and was very respectful to my situation. He was helpful, knowledgeable and kept me informed every step of the way during the buying process of my brand new vehicle. He vowed to help me in every way he could (I am a person with less than great credit). In fact, he helped with getting me out of my old car, getting into a new car, financing it and getting new insurance at a cheaper rate! EVERY, STEP..OF..THE..WAY.. he walked me through. With his assistance, this process was less painful than expected! Lastly, let me mention the awesome teamwork that these guys performed at this location was awesome! I would recommend this location 10xs over. They are the best!

I bought a car from Katie and when I say this is absolutely the best experience I have ever had I mean it. It felt like I was buying a car from an old friend. She went above and beyond for me and I will only be purchasing vehicles from her from now on. She is utterly amazing and anyone who needs a car please go to her! 💙

I went to Kia West Chester on Saturday I had such an amazing experience. I worked with Katie and she was so awesome. She made sure I understood everything and she was very thorough.

Nick was great. Quick turn around for my oil change.

Worst experience buying a car, ever. We went there to buy and told it was waiting for us. Got there and ready to sign papers and they say it was sold. Had issues with car when got it home. They track all phone calls, emails, and try to do most communication through text. Hung up on again and again while on hold. Wish I never bought here. Once car purchased and there were issues-No one would call me back. Not a manager, not salesman, no one.This is not a trustworthy dealer. This place is dishonest and full of scam artists. Lied to my face on price-they are now marking all cars up 5k. Make sure you check all the charges on paperwork in back office. Caught multiple charges they were not entitled to -hidden fees they tried to get. Do your research on what they can charge and check ALL charges!! No customer service once purchase is done. Beware. Read all the reviews before going here. If I can save one person the headaches of dealing with this place its worth it. Love the Kia product but this dealership is the worst. Go to Conshohocken or Wilmington.

I wish I would have made Kia of West Chester my first stop while shopping for a new vehicle. My experience was quick and flawless. My salesman Greg was a breathe of fresh air when it comes to car salesman. I was clear about what I wanted and what I had to spend and he made it happen. I was never pushed towards something I didn’t want and everyone was honest. Thank you so much to the whole team, I look forward to coming back in the future.

We were on a two month driving vacation a thousand miles from home (Nebraska) when our Telluride reached it’s need for the 15000 oil change and checkup. Other places we checked wanted 3-4 weeks advanced notice but KIA of West Chester was able to accommodate us almost immediately. Great service, professional and friendly. And they didn’t try to sell us anything we didn’t need!

I was recently in the market for a new vehicle due to my current lease ending soon. I contacted Kia sales online and they called me right away and got me in within the hour. They said I needed to get in because it was the last day of October Deals. I test drove a car, sat down, and they wanted $5k over MSRP, which is ridiculous, then gave me a quote of $4k down and $470/month for a KIA SUV. for a lease..my credit score is over 800. It was so ridiculous that I just left. Those are prices for Audis. They said it was because of the chip shortage, but every other dealership Ive visited was near normal, or just over regular prices. Piazza Hyundai ended up giving me a very good deal. I will absolutely never go back to Kia West Chester. It was so shady. By the way, there was no mention of those October Deals once I stepped foot in there. I messaged JT, the saled manager that originally got me in there and asked him what the deal was with those outrageous prices, and he stopped answering my messages after that. Completely ghosted me.

The service employees were very friendly and caring. It didnt take as long as I thought it would. My first experience at Kia of West Chester was a great experience! I will be back there for all my service needs! ❣

It was a pleasure getting a car from KIA West Chester. Upon entering the dealership Sales associate- Marvin J. greeted us at the door. He was pleasant and flexible. He was determined to have me leave with a newer vehicle even in the midst of me being skeptical. Thank you Kia of West Chester for your dedication and service.

From the Service Department to the Manager I have experienced5 +++++STARS here!!!!!!I cannot say enough about the service I have received......they walk out to your car, open the door for you......so polite & kindI have stopped in there quite a few times, out of the blue, to get helpwith my phone, to connect my contacts...and other misc things. Instead of going to my mobile store....I know when I go to KIA of West Chester, someone is there to guide me thru..... anything at all ...always with professionalism, respect and very courteous !They know who I am......they greet me ...nothing at all is too small nor too big for them to help me with......

Kia of west Chester is very courteous !! They always go out of the way for me! I explained to them I was having money issues !! They went out of their way to lower my amount that I owe!! They are always so sweet and nice! I highly recommend!!

AMAZING PLACE TO BUY YOUR CAR!! My salesman Kyle Keckler was the most incredible person to work with. He not only went above and beyond to help me, but he genuinely cared about me as a person and not just as a customer. I drove almost 2 hours and Kyle made the trip a thousand times worth it.

Awesome service. Brian was amazing! He took such good care of us. I’ve never had a better experience when buying a car. Thanks Brian!

Thank you so much Andy and Eric..also whole team...Ive been getting service here for awhile now n Andy is one of the reasons I still come here..he remembers me everytime also now Eric makes sure safety is first and thats what Im all about..Everyone here is very professional and speaks to you making sure your taking care of while waiting in lobby..I will be a forever customer here as long as I got my Blue Kia Forte..Thanks again Gentlemen..Ill be seeing you soon...

Five star service as always! Had an appointment for 1:00 PM. The car was in by 1:05 and returned to me by 2:00. Chris did phenomenal work as normal. Best service Ive had an any car dealer. Thats coming from a guy whos 57 years old! I loved all of my Kias. This, my third one, has 86,000 miles and runs like new. In large part, I believe, because its never been serviced anywhere else. When its time for a new car Ill be there getting my fourth.

If you come here make sure you get Brian…very helpful, funny, works with you, explains the details of everything very clear and overall a good person. Highly recommend, hit him up he’s a stud.

Very friendly staff. They took care of my car in a very timely fashion and even pulled my car up to me when it was done- like a valet. Ill be back to this dealership.

This place is great. I have a Kia that Ive brought there a few times. I didnt buy it there yet theyre always happy to help me. Very friendly. Good guys. If youre looking for a Kia, this si safe a bet.

I just drove home my 2022 Kia Sportage from Kia of West Chester and I couldn’t be more excited! From my first contact online with Devon, then Mitch and our salesperson Brian Houck, it was all an amazing experience. Brian and Mitch understood my budget and helped me find the best option for it. Add in Mike P. in finance and overall the whole experience was a pleasant, friendly and actual enjoyable experience. Who can say that about buying a car these days in this crazy time?! I would 100% recommend Brian H and Kia of West Chester to everyone!

Their service department here has been great- extremely nice and very helpful. Feels like they actually care. Will definitely continue to take our cars for service here!

We had a wonderful experience working with Katie to find the perfect Seltos! She was knowledgeable and made the whole process very simple. Katie was very easy to talk to and had great customer service. I would definitely recommend her to family and family!

Had such an amazing experience with Katie today! She was so helpful didn’t make me feel rushed especially being a girl going to a car dealership alone is a little intimidating but i didnt feel taken advantage or felt like i was being fed lies. Shes very professional and such an out going personality shes such a people person. Definitely ask for Katie when you go to buy your new car!

My experience here was definitely different from the first time I bought a car. Katie Brown worked with me for 3 days. When I decided I was going to give up until I worked on building my credit more, she told me to hold on. Katie had a manager named Mitch that would make the impossible possible and he did Mitch pulled magic out of a hat for me. I got approved!!!! On my way to the dealership I got a message saying someone bought the car I was interested in. I was bummed because I had my heart set on that specific car however Katie explained that they were going to make up for the mistake. I was still bummed however Mitch walked over and said “look around and pick whatever you want and we’ll make it work” I ended up getting a better car than I actually wanted and my kids love it! I brought in my car for trade in with the expectations to have to pay more because I was still financing my junk car but Mitch paid my car off. I now have a reliable car to transport my kids for the up coming school year! Last but not least definitely can’t forget Mike in finance, he is quick, funny and gets the job done. My overall experience was just amazing I felt comfortable and very important even though I didn’t have the best credit score. Anyone thinking about shopping here definitely work with Katie Brown you won’t be sorry. She makes sure you are happy and doesn’t waste your time. She cares and doesn’t just try to make a quick buck. Thank you Kia of West Chester I will be back for my next car!!!!

Exceptional service center! The folks across all functions in the service center are very friendly and accommodating. They clearly care for their customers!!

You guys are awesome!! Very thankful for my salesman Chris and the whole team. Excellent customer service/very helpful. You really made getting my first car an easy but exciting experience. It’s awesome that you guys offer to drive the car to the customer’s location too. Very satisfied, thanks again! 😄

What an absolutely fabulous car dealership experience! Katie Brown was our salesperson and she is definitely why we bought from this dealership. She is friendly, well informed, and genuinely wanted to match us with the right vehicle. My Mom has a bit of trouble walking and she went above and beyond to make sure my Mom was comfortable. We are beyond happy with our purchase. Ask for Katie when you go.

Great service by entire staff but especially Service Manager Mike!Very pleasant experience from drop off to picking up vehicle!!

I bought my first electric car. My sales person, Katie Brown, was very helpful and you could see the smile behind her mask. She made me feel very comfortable and no pressure at all. Manager Mitch was also a great person to work with. My wife and I were shopping and visited the dealership 6 times and were able to make our decision. However, the car was not in their inventory but they were able to locate the vehicle for us. Katie was great with communicating when the vehicle would be ready for us to pick up. When I pulled in she was sitting there with a Wawa coffee even knew how I liked it. She was very knowledgeable about such a new product. She answered my questions. She made it fun to discover the differences between the gasoline powered car and an electric car. Highly recommend.

As always, a friendly efficient service. Since purchasing my Kia Optima in 2013 this garage department has always delivered quality services.

What a wonderful experience!! Chris Brousseau, our sales guy, could not have been nicer! Was very accommodating. And contrary to popular belief, was not coming off as your typical salesman.. he saw I was anxious and acknowledged it. He should be considering an asset to Kia of West Chester .. hats off to Mitch, the “getting you in the car you want guy” .. worked his magic! Thank you. And last but not least, Mike who brought it all home. All the paperwork was a breeze.. no one pulled any punches, or made you feel like you were being ripped off! Wonderful team!! Thank you thank you !!!! You made this girl smile !! 🤝🚗😀

Katie Brown was great! Very nice and honest! It was the first time I ever, buying a car and she put me at ease. I would definitely recommend coming to see her:)

My visit started off with some frustrations as I had been talking to a person with the Coatesville location about a specific car. I completed the app online, and was told the car I was looking at at the West Chester location. I made an appointment and was given a person to ask for. Upon arriving, I was introduced to someone else and told the car I was looking at was sold. I arrived within an hour of scheduling the appointment. I live 45 minutes away and made that clear. I was very frustrated. There was another option on the lot that had been traded in, so not brand new like the one I was scheduled to see. After the test drive, I decided to move forward even though this one was missing some of the features I was looking for. My sales person, Katie was nice, understanding and great to work with, but I don’t feel That my concerns and frustrations were addressed by management. The remainder of the process went well and I left with my new vehicle. I received a call the next day that I needed to return the cargo cover that came with my vehicle because it was actually the previous owners and she left it in the vehicle. I understand this happens, but I believe that should have been removed and resolved before selling the car. I now have to make another trip to the dealership to return it. I have requested a replacement one for me, so we will see if that happens.

Had one of the best buying experiences ever! Easy in and easy out. Marvin B. was an absolute joy to work with. I highly recommend him! Go check them out, you won’t regret it!

Kia of west Chester is a dynamic dealership. From the sales man Marvin Johnson to the finance manager Alex... They are both great people to work with and no only made a great deal but went above and beyond to make it a great experience to purchase a vehicle... Marvin and Alex are truly an asset to your dealership...

I have been a customer of this location for years and they never fail to make me happy. The service area team members are great and keep me well informed of everything. They are very accommodating for appointments also.

I stopped by the dealer with the intent of just looking, Tom Keegan (one of the finance managers) came out to greet me, very nice and hospitable man. I told him I was just looking, but he stayed with me and found out what I liked, introduced me to the best sales lady this side of the Mason-Dixon, Katie Brown, we laughed, joked and made me feel right at home, 2 hours later I drove off the lot with a 2021 K5 GT line. Great team to work with. If you need a car, you gotta go see Katie, I promise it will be the best car buying experience in your life.

Always great service and that keeps us coming back! Weve been buying Kias since 2006, have been very happy with the vehicles and the Service Dept. Is topnotch!

Called to test drive a vehicle at Kia of West Chester, set up a scheduled appointment, drove from over an hour away only to find out the vehicle had sold that morning without a courtesy call to not make the trip, which they were aware of was far away. Would not recommend this dealership to anyone as it’s obvious they have no courtesy or care of the customer.

Very grateful to my salesman Drew and the finance team at Kia of West Chester. I had a less than ideal situation and these guys worked relentlessly for DAYS to find me a great car and financing. They literally didnt give up even after I thought it couldnt happen for me. I have my first brand new car, and its all because of Drew and his team! Thanks again! I really appreciate you!

I just left the store and was underserved! the person responsible for services informed last week (20th) that I could go to the store any day this week and did not need to schedule the service!! but we came back today and he informed me that he couldnt look at anything and that I would have to call ahead to schedule! and the woman at the cashier didnt even hear what I was telling her, she left the cashier and left me talking to myself!

I live about an hour away and came for my first oil change. Initially I was told I had to drop the car off and couldn’t wait. When I called back someone was very nice and accommodated me by moving my appointment time so I could wait. This location was very informative and very thorough with my car. I barely had a wait time. I highly recommend this location for all of your needs .

Kyle was the best! He made us feel comfortable & really took the time to help us. Thanks Kyle & team for all everything!

Great service and friendly staff to help you with any question you have regarding your car.

Staff is awesome! I haven’t had any problems or misunderstandings with any of the staff members. Definitely a place I’d love to keep a relationship with in the future.

The Kia of West Chester Service Department was very prompt and professional during my visit this week. They diagnosed my issue correctly and completed the repair timely.

Great service. We love our Kia Carnival. Everyone was extremely helpful and they even gave us a free dvd to watch for our kids. I would highly recommend Angelo and the entire staff. We will visit again for our next vehicle.

Great experience all around. Communication was easy and thorough. The vehicle was ready on time. Nice team.

I live Kia of west chesterAlways on the top of everythingEven recalls they notified me of my Kia Sorento 2011Lx packageUltimately this is a very very nice thing for meGot to stay in top of my old and very reliable suvTo keep the 2011 runningCustomer service is awesome and very friendlyService is awesome and very friendlyThanks again for all that you doSam

The customer service at Kia West Chester is outstanding. Every person in the service department has been friendly, knowledgeable, accommodating, and so proactive to please the customers. With hesitation, the best service department experience I have enjoyed in 40 years of driving.I can recommend this dealership to everyone I encounter... these guys are the best!!!

My entire family has purchased vehicles from Kia of west Chester, I can honestly see why now. Everyone is very respectful and knowledgeable of their products, not to mentioned excellent customer service. Mike and Jacob have been our go to guys, but you can’t go wrong here, I would not go see any one else! Im glad I came here for my first big car purchase, I’m so proud of myself. I got into a vehicle by myself at only 20 years old! Go me, thanks guys I will be back in a few years. Thank you Mitch for taking great care of me.

I bought a brand new $48,000 car, and less than 24 hours later I had second thoughts and asked what their policy was like for returning something that quickly, fully understanding and willing to pay a reasonable fee. I ended up speaking with Tom Burrows, sales manager, who informed me the car would technically have to be resold as used since I did in fact own it for 12 hours and put 20 miles on it. I was still attempting to find out how much I could pay to compensate the dealer for that and Tom Burrows basically just hemmed and hawed and gave me one textbook salesman BS line after another rather than simply telling me they werent interested in working with me which was obvious. Finally I just put him on the spot and asked him what he would honestly say they would have discount that car to sell it as USED with 42 miles on the odometer and he said they would have to discount the car $12,000-$15,000.That is not a typo, I even asked him to repeat that because I genuinely thought I mis-heard him, and he doubled down that in order to sell a 2022 model car with 42 miles on it in late 2021 he would have to discount it $12,000 to $15,000!!!!!!!He should have just said, we got your money so go F yourselfI just want to give a shout out to Tom Burrows for officially giving me the biggest sleezebag salesman lie I have ever heard in my 25 years of buying and owning cars.In my opinion Tom Burrows is the physical embodiment of the stereotypical sleezebag salesman who will make up any lie whatsoever for another dollar.In the end, I did end up liking the car and would not have returned it anyway, so now any future business and 100% of the maintenance and repair work for that vehicle will NOT be going to any Jim Sipala locations.

Had such a great experience with everyone I encountered yesterday when I purchased this beauty. Thank you guys so much for working the best deal possible for me. Kenneth was great. I’ll be sure to recommend everyone to Jim Sipala KIA!

They have provided me with the best service since I bought my vehicle. Very thorough and when they ask a time that I would like to have my car back its always at that time. I also like the fact that if you need a ride to your place of employment they will take care of that for you too. So very pleased.

Called to inquire about a car at 2pm and set up an appointment to see it at 4:15 pm. I was told to speak to the sales manager. When I arrived at the location I asked to speak to the sales manager, but was told he doesnt deal with these sorts of things and someone else would take care of me. The sales person I spoke with had sold the car the car at 11 am that morning. Then the said I had a car that would fit what I was looking for. The car was not CPO and was about 30% more expensive than the car I had originally inquired about.These people have literally no clue whats going on in the building and wasted 6 hours of my time.

Amazing customer service. I had such a bad experience with the Kia in Springfield, so I had to come to this one and thank goodness I did! Much better customer service, fast and thorough!!

I met with Mike in Finance and signed paperwork on July 20th to cancel my extended warranty. He told me it would take 6-8 weeks before a refund would be sent to me. While following up with him on September 2nd he explained a monthly report is generated and VIN #s have to be matched up before funds are released. He should receive Septembers report between the 15th and 18th and if Im not on it he will have to wait for Octobers report. What ever happened to Augusts report? Sending out a refund should have taken about 3 days, but at Kia of West Chester were looking at 3 months. REALLY MIKE???? Totally unacceptable.

I was willing to put a deposit down on a vehicle that costs $40k. Set everything up and then an hour later they called and told me there was a surprise additional 6k charge. Six thousand dollars is not a small amount of money. They tried to spring it on my at the very last second before running the deposit. I spoke to a manager about the situation and he promised to work out a deal for me and he would call and text me back immediately. Three days later, no calls no texts. Dont buy a car from this dealership. You never know what surprise fees might be waiting for you.

I highly recommend this dealership! The employees and service there are outstanding! I had the pleasure of working with an individual named Kyle. Because of him, I was able to buy my dream car!!! He was determined to help me and succeeded by going above and beyond! If you are ready to buy a car and struggling to find a dealership, then look no further....Kia of West Chester will fix that and you’ll be driving home with a big smile in your new car!

Friendly and service is expedited quickly and with excellent care

Clean Professional courteous,Respectful not much more to ask for.Andy was excellent thank you

Mike was an awesome sales person, he took his time and answered all of my questions and went through every feature in the car and made me feel comfortable in the car I was buying. I practically left with no questions because every concern was answered. The management in the dealership was great as well. From the GM to the finance manager all came and introduced themselves minutes after walking in through the door. I never felt pressured and I definitely will be buying from Kia of West Chester again and recommending to friends and family

Customer service at Kia is great! All of the service staff is very accommodating. Rides are offered to and from car drop off which is a huge conscience. Justin was especially great today

Great service. We have been using them for years. Convenient. Online scheduling. We usually wait at the dealership for repairs so the free WIfi and waiting room definitely helps past the time and also login for work.

We bought a car Saturday. My wife, son and Myself couldnt of been happier. Saleswoman Katie was great. She did an excellent job showing us the inventory, very knowledgeable and helpful. We will definitely recommend her and the dealership. Thank you

Jim Sipala Kia is the definition of a scummy car dealership. They add on useless Dealer Add Ons and upcharge $5,000 on every vehicle on their lot. This isnt listed on their website. The price they list is significantly lower than the price on the sticker when you get to the lot. This is a scam.

Katie Brown was absolutely phenomenal!!! Best sales women in my opinion.. she did not pressure me into anything I did not want or like, or even more importantly couldn’t afford. She found exactly what I asked for and I can’t thank her enough!!! She’s very respectful and polite. And does not make things awkward in the entire sales process. I came in for a oil change and we just ended up having small talk by her desk next thing you know I’m out test driving a brand new 2022 with her just thinking we’re killing time. Next thing you know I’m out of my lease and I’m in my new car 🚗 Go see Katie when you’re in the market!

I’m really happy with my experience. I had to drive to California but knew I shouldn’t do that without getting my car checked. The staff here squeezed me into their schedule and told me what I needed done so I would make it there safely :)

Absolutely horrible dealer, NEVER GO HERE, they do not honor your time or their ONLINE LISTED PRICES. DO NOT GO HERE YOU WILL HAVE A BAD EXPERIENCE.

I had to get a key fob replaced. Easy process. Service advisor Justin was very nice and super professional. Will definitely be back if I need anything else for my Kia.

I went in to check out a car Ive only seen online. I was greeted by the friendliest guy, Jay Farrell. Even under his mask I could tell he had such a warm and welcoming smile. The dealership was very busy, it was during black Friday. Jay offered me refreshments and found me a table to sit at while I waited for him. He was helping another couple at the same time, but never made me feel rushed, ignored or like a bother.I wasnt expecting to drive home that day in my new car, Jay made it not only happen but made it painless. I was a female, alone, in a car dealership, expecting to have to fight for respect, but there was never a moment with Jay that I had to put my guard up. He was so great, respectful, helpful, transparent about terms and never rushed or pressured me.I would definitely recommend everyone to go to Jay Farrell.Thank you Jay Farrell!

Highly recommend dealer! I had been turned down by two other Kia dealerships prior to coming here. I called Kia of West Chester and the energy of the sales rep was greater than what I’d received at previous places! My sales rep was Chris B and he took care of me and got the job done! He was engaged the entire process and made me feel important! He was determined to get the job done and he got me a great deal on a 2020 vehicle with a trade that I was upside down on! He built such great rapport from our phone call to our meeting in person! Everyone was friendly at the dealership even the finance staff Matt was great to work with! This is truly a dealership that values it’s customers! I got exactly what I came for and they weren’t just trying to sell me any car and put me in whatever they could sell me! I left with a full tank of gas in the vehicle I wanted! Overall, I enjoyed my experience here and will be recommending Chris to all my friends and family!

Kyle keckler was friendly and very personable.I wasnt even intending to buy the car and because he was helpful and walked me through the process of buying my very first brand new car.shout out to Victor who was helpful with the technicality that this majestic cars capability. It was a great experience overall! Kyle made the best instant coffee! Happy with my purchase.

I had the pleasure of working with Kyle from start to finish. He made the trade in & buying process so easy for me. Walked out with a 2021 in less than 3 hours. I felt so comfortable talking to him. He is just an all around awesome salesman. #GodIt

I went with my daughter for her 1st new car purchase. Katie Brown was our salesperson. She was very personable and professional. When the car she wanted was not in stock & we were there late she personally drove the car to our home the next day.

Andy in service was wonderful. He managed to fit me in on short notice when my headlight went out and I needed an oil change. I would recommend their service. You do pay a premium at a dealership but the service guarantee is worth it.

Good service. Work done was explained well.

We will recommend your location to everyone! You guys are awesome. Thank you for all your hard work, patience, and great customer service. A special thanks to Heather, Chris and Florence in whom I directly worked with, you all made my late night purchase go so smoothly.I love my new car guys!

Excellent customer service. Jay Farrell assisted in finding a suitable price for purchase. The Forte GT was an outstanding choice, when I was questioning what kind of vehicle to buy, Jay provided all informative specs on cars that fit my preferences. I will definitely recommend Kia of West Chester to others searching for a newer and better performance vehicles.

They did it again got me in and out and car inspected for another year. If you need service give Jim Sipala’s KIA of West Chester/Coatsville a Call. Their customer service is the best👍🏻

Andy Holowchak from the Service Department at Kia of West Chester was fantastic to work with. Had me drop off my vehicle the night before, and my car was ready before 9am the next morning to be picked up.Efficient, professional, courteous.Thanks Andy and Kia of West Chester.

Guess I should have checked the reviews on yelp before I went to hours to look at a 2022 to Telluride and they have obviously listed incorrect price of just over $3000. I inquired the actual price and their sister dealer Coatesville contacted me and said it was actually $36,600. I get there and that price was way off! so instead of l me be on my marry way “let’s wait for internet guy to show” “we have a triad in coming” I waited almost an hour then left. To accidentally list I understand but to falsely give a price to have someone drive 2 hour?! smh

Extremely friendly and understanding and helpful!

Jim Sipala Service in West Chester is awesome!Excellent scheduling options, communication that’s reliable and available via text for up to date timing. Really appreciate their service to my vehicle, it’s a reason why I continue to LOVE my Kia!!

I worked with Katie Brown and she was fabulous! The entire process went quickly and I left happy with the vehicle I purchased and the amount I paid for it. Thanks Katie.. you rock!

Had what was undeniably the best car buying experience of my life at this location. Jay F assisted me with the purchase which was almost effortless and felt more like a conversation with an old friend than a sales conversation. I have no hesitation whatsoever in recommending this location and Jay if you are looking for a new vehicle.

Went here on 08/20/21. They added $5,000 to the sticker price as a market adjustment. Bought elsewhere where they offered the normal price and didnt try to take advantage of us.

I worked with Kyle at the end of the day and he didn’t care he took his time and explained everything to me. He was amazing!!!

I have never been disappointed with the service at Kia of West Chester; and the recent visit on March 6, 2021, was no exception. Andy at the service desk was most courteous and kept me informed throughout my visit.

I would highly recommend Kia of West Chester. Service is always done quickly and efficiently. The service department really takes care of you!

I always come to this location everytime I need an oil change....Im never here that long and everyone is professional and courteous!

Bought last three cars here. Good service

I bought a Kia SUV from this dealership. When I started my search their salesperson, Jay Farrell, got on the phone, listened to what I wanted and worked with me in identifying the car that’d be right for me, worked on a fair value for my trade in, and came up with a price that was acceptable to both of us. The visit went smoothly and in the space of a couple of hours I was out with a new car. Their finance manager, Florence wants to optimize the buying process even more so that the customer visit is short and pleasant! That’s what I call great service!!

Katie was wonderful. She was patient and kind!! We would definitely recommend her to anyone who is thinking about purchasing a vehicle!! Thank you!!

Pleasant buying experience from start to finish. Everyone in the purchasing process were professional.Thanks for the friendly service.John Ford

Used the service center and had a great experience. Justin was professional and courteous, providing top notch customer service. I liked the feature that you could text for help throughout the waiting period. The charges and service were explained thoroughly. Overall, it was a pleasant experience and I plan to go again should I require service on my Kia vehicle. I gave 4 stars because I believe theres always room for improvement!