I unfortunately had to take two of my cars in for body work and Auto Nation collision did an outstanding job. I couldnt be more happy with the results

Best Service I Ever Had. From start to finish! I mean, soon as you walk in you feel right at home. Great Customer Service from the intake to the mechanical staff. I brought my 2010 Ford Explorer xlt to Auto Nation in Westlake for front end collision repairs and they got right on it. When I got it back it was cleaner than I ever had it, on top of the repairs being immaculate! Paul you’re Amazing to say the least. I’ll be returning for any other service needs. For all service and repairs, I strongly recommend AutoNation in Westlake no gimmicks no games.

Repairs were done in a timely manner and very well from my accident. Emails with updates were sent letting me know how far along my repairs were and when they would be done almost daily. They even cleaned my car after the repairs got it back better when I turned it in to them. Thank you so much again for your guys time and efforts.

I went to Autonation Westlake to repair damages to my car from an accident. They were extremely professional, helpful and friendly! They also were quick with repairs and returned my car even cleaner than when I left it. Great experience!!

Another great experience working with the Autonation team in Westlake. Barry did an excellent job keeping me up to date on the progress and they were kind enough to let me use a new loaner for the interim. The only reason I sought out a place to review was due to Barrys professionalism and assistance throughout. Hopefully buying a new vehicle here in the next year. thanks, Brent Grandey

AutoNation did an excellent job on repairs to our vehicle from an accident. They were very professional in dealing with us. They kept us up to date on the status of our vehicle.

I would like to thank the team of Autonation Ford of Westlake body shop for a wonderful job they did on my car,from drop off time to pick up time everything went so smoothly and I will highly recommend Autonation Ford westlake to my friends and family..

They are the absolute worst body shop I have ever seen. There are parts falling off my truck that they forgot to put back. Water leaks in my door now. They left parts unpainted. Somehow they messed up my brakes and caused the check engine light to come on. I’m not even going back there for them to try and fix what the messed up. Worst place ever!

The overall experience was outstanding. The vehicle was repaired and returned on the date that was given. I have a 2009 Honda Accord and it was given back to me like it was a new car. I highly recommend this collision repair center.

Nice people, good service. very satisfied with the quality of the repairs 10 PASS. Thank you Dale Kiefer

Too my car there for repair after an accident. They gave it back and said it was good to go. A few days later all the dash lights came on including the check engine light. Took it back and they just cleared the codes without doing any real work. Same thing happened a few days later. Took it back. They kept it for 3 days and cleared the codes again then told me to take it to the manufacturer for diagnostics. Took it there. Im about an hour they called back and said did you know your air filter box is cracked in half? These guys seriously dropped the ball. Will not go back.

Fantastic job got the work done 1 week ahead of schedule and updated me throughout the process. I will use them again.

This was my first time working with a collision center. Long story short, I backed into a tree with my 07 Yukon. I shattered the drivers side taillight, entire left side of rear bumper, and part of the left 1/4 panel.The collision center not only fixed all the damage back to perfection, they also fixed some rust that had started on the 1/4 panel.The repairs took just over a week. Which in my eyes is a good thing because I would be concerned if the repairs were rushed. . They ordered all the correct parts, put everything back together exactly how it was before the accident, and they even detailed the inside of my SUV.Lastly, working with Paul was great. As soon as I got there, he set me up with a rental car, worked with my insurance, and got me an estimate in under 20 minutes. He kept me updated every 2-3 days and i appreciated the communication on the various status updates.

Professional, courtesy and pleasant to deal with. Highly recommended

Great work only thing it took longer than expected

They got my Transit 150 recall repairs done had parts in stock, I was getting the run around from Ganley, guess I wont be going back there anymore. Thank you AutoNation for great service.

I live in Westlake and try to do business in Westlake as often as I can. When my car was rear ended and I needed body work I chose AutoNation. The people in the collision center were extremely helpful and kind. The work on my car took about 10 days. I was happy with the work that was done. The problem happened when I tried to pay my bill. I got a call at 3pm on a Thursday saying my car was done. I returned my rental car to Enterprise and walked over. I got to the cashier around 4pm. My bill was 2912.97. I used my debit card to pay 2400 because I have a daily spending limit of 2500 per day on my debit card (that I didnt know about until I tried to pay). I wrote a check for 512.97. The cashier had already heard me call the bank and verify that the money was in my account to cover it. She still needed to call whatever check authorizing company they use. They told her not to accept my check and that I needed to call them. I called them. All they asked me was my phone number but still refused to take my check or tell me why they wouldnt take my check. I told them that the bank had already verified that the money was there. They said they could give me a another number to call if I wanted to know why they wouldnt take my check. by this time I had been trying to pay my bill for 50 minutes. I ended up having to get someone to drive me to the bank to withdraw the cash to come back and pay the rest of the bill. All I will remember about my experience with AutoNation is how embarrassing it was to be standing at that counter having them refuse to take my check and how humiliating it was to have to get someone to rush me to the bank before it closed to get the cash. This one incident will prevent me from ever doing business with AutoNation--in any capacity--ever again.

Staff was very professional, kept me well informed of the process my car went through. The service was fast and my car was in excellent condition when returned to me ! I highly recommend the Collision Center!

Great service start to finish. Was updated throughout process, HIGHLY recommend!

Service was fast and courteous. Staff is friendly and helpful. What more could you want??

Everyone was so helpful and rushed to get my repair work done so that I was not without my car for longer than necessary. They also offer a shuttle service for when you drop off your car if you dont have any way to get home/ to work while they work on it. They even tried to help me when I was having issues with my insurance company and trying to get the claim processed. Everything was very easy and I would definitely go back in the future.

They are very on top of what they are doing. The quality of the workmanship was excellent. You can always ask them questions & they are there to answer them.

AutoNation Collision Center Westlake did a great job on our car. Excellent work done on time as promised. Certainly would use again if the need arises.

Body shop, did not get everything in original quote. Had to pay more and some of the work was not done. The work they did was very good.

Repairs done well and in great time!

Staff was very friendly and kept up consistent communication with me. Excellent service.

Wonderful customer service and great results on work done at AutoNation in Westlake!! Seamless transition getting insurance quote saving me a step and getting coverage for work approved. I also loved that they gave us almost daily email updates on the status of our vehicle and estimated time of completion.

Not only did they fix my truck properly, but Jason did a wonderful job keeping me informed on every step along the way. Superior service and quality repair.

Second time I’ve took my vehicle to them, excellent work both times! Plus the car smells good and it looks like they detail it as well

Expensive place.

We took our Toyota Rav 4 into the AutoNation Collision Center to have an area of the front bumper repaired where it had a deep scrape and paint damage. We talked to Paul and he assured us that they would be able to fix the area and that we would never know that it was damaged. Since he was so confident we asked him to repair 2 other areas one on the front fender and one on the roof line, where the paint had flaked off. When we were told that the Rav 4 was ready we drove over and looked at the vehicle before we went in and paid for it, we were so happy! They did an awesome job it is impossible to see where the repairs were and the paint matches perfect. We would definitely recommend AutoNation Collision Center.

I was extremely satisfied with the repairs and the way I was treated. I highly recommend them.Bill

Berry and Jason did a great job in making sure everything was done correctly

Great service!

Brought in Toyota Sienna for repair from someone hitting our vehicle in the parking lot. The quote they provided (the one guaranteed by the insurance company of the person who hit us) was $1000 lower than the next best quote (the one that would have been guaranteed by my insurance company). I asked if they could also repair another part of my vehicle and I would pay out of pocket for this. They assured me that they could and would. My garage also told me that they would, but I chose this company because it was the one to be guaranteed by the other persons insurance. In the end, they only did the bare minimum of the insurance claim, and did not even attempt to do anything for me - claiming at pickup that it would cost more than they quoted me. And now, if I had chosen my garage, I would have everything done. There is something very fishy about a company that quotes sooo low and then cant even make good on their own quote.

Where do I start? When I turned my BMW X1 in for repair, I was a little hesitant! Since this is a Ford dealership and all. This site was approved by Nationwide, so I didn’t have much of a choice. The day I dropped my car off, Lisa was there to great me with a smile! She was so informative with all my questions, and answered them with no hesitations. She was thorough with all the paperwork as well. Paul, the Collision Center Manager, was a breath of fresh air. He also answered all my questions thoroughly and treated me like a valued customer from beginning to end. After dropping my car off, I realized I wasn’t covered for a rental. I explained to Paul and Lisa I could catch an Uber, but they wouldn’t let that happen! They explained that they have a shuttle service. I only had to wait 10 minutes for the shuttle to pick me up and drive me home. The gentlemen that drove me home was so nice and we talked about his kids! I didn’t feel uncomfortable for a second of my drive. You can tell this staff really cares about their customers! My car took about 2 weeks for repair. My fiancé and I checked everything and noticed part of the bumper wasn’t 100%. Paul immediately stated they would fix anything we weren’t satisfied with, without hesitation. He stated they would order the parts and let me know when they will arrive to fix the minor details I wasn’t satisfied with. When it was time to pay, he walked us over to the checkout desk. I thought this was very nice! Any other service place would have just pointed and walked away. He wanted to make sure we got to the right place with the right person. The lady at the checkout desk was also very nice and informative. The whole process, from start to finish, was great. I appreciate this staff for taking such good care of me, my fiancé, and my car!

They were quick and professional! Only took them 3 days to fix my Escape and they partner well with Enterprise for a rental.

You never want to be at a collision center, but if you need your car fixed you couldnt ask for a better place. The service was quick and painless, my car came back looking like new.

Awesome