Absolute top notch experience. I’ve purchased a few different vehicles so far in my life and this was hands down the most effortless and easy process ever. Go speak to Raghu, he was top notch. I went there to purchase a 3 and he said I should look into the Y. I was hesitant at first until I test drove both and absolutely loved the Y exponentially more than the 3. He pointed me in the right direction and answered all my questions and was very helpful. We actually just placed another order and traded in my wife’s car to add another to the Tesla family. Ragu again was top notch. I HIGHLY recommend this location to buy and / or for service.

Always friendly and straight talking when it comes to resolving problems. On the one occasion they had to wait overnight for parts, they gave me a loan car rather than making me come back for another visit, which I very much appreciated even if the loaner felt a bit unloved ;)

My first impression is that this lot is small and there are not a lot of parking spaces. So, when they have customers taking deliveries it is hard to figure out where to park. With COVID and it being touch less it is harder to really understand what is going on.The location is fun and simple (Clean) just like the vehicles.

This place is the absolute worst!! Came in for appt to get a tire changed on my model X. 5 minutes from leaving the dealership I see the pressure in all 4 tires rising. A bit confusing as the temp outside was moderate. Within 5 more minutes psi up to 44 on 3 tires and 45 on new tire. 5 more minutes psi up to 48. I screenshot and messaged dealership (as you are forbidden to contact by phone) reply was utter nonsense about calibration and weather. By 50 psi I had to pull over and find a tire shop to release the pressure in my tires. 2 days later I left town for 2 months. Upon return psi in new tire was 25. Dealership said I did not need appt to come in and messaged an estimate for new tire. I am here now with no appt waiting 2 hours, because apparently I came during lunch hour and all appointments will be taken care of ahead of me. Stay tuned to how much they plan to charge me to replace the tire they obviously ruined to start with.....What youve been waiting for....nail in the tire. Cant be fixed. Needs new tire BUNCH OF CONMEN!!! STAY AWAY!!

Had an excellent experience working with Tim and the service team. I had some unfortunate paint/bumper damage from street parking in the city and his team was able make it look good as new for significantly less than the neighboring body shops. I was able to work remotely in the clean and spacious waiting room which was a huge benefit. The repair only took 90 minutes and I was even surprised with a parting gift of a Model 3 collectors item. Highly recommend them for any future Tesla servicing!

You guys are the BEST!!! SO HAPPY TO TAKE MY MODEL Y HOME!

Knowledgeable staff and professional space. Great place to get questions answered and do a test drive. Wait time was minimal. There was no pressure unlike a normal car dealership. Brent and Miguel are both excellent.

Picked up a used Tesla, no vehicle orientation, no charge but wanted to give the vehicle even after knowing I had more than 100 miles to drive. It had 20% charge and i had to wait for 40 mins and i had to clean the interior myself, they even left the previous owners insurance and registration in the car.Just signatures and the payment collection was what they were really concerned about, no proper detailing and not cleaned well.Gave me a wet car which had bumper damage which I couldnt see due to the water. I informed them next day morning after I noticed when I parked it in the garage and the vehicle was dry.The cracked bumper hasn’t been shown in closeup pictures like the other scratches and they claim it’s my problem for not being able to see in the pictures and they are not responsible, sales guy claims its Teslas policy not to repair damaged cars even if its a problem once i pay and take delivery.There is a gap between the bumper and front trunk, moisture getting in, gap between bumper and passenger side headlights, Tesla used sales has not been helpful and in fact being very difficult to work with.Mobile service came in and said they have to replace trim and was surprised they gave the car with bumper damage.They say they are not responsible since I picked up the car.Still trying to deal with them and into 3 weeks and having a hard time with Tesla sales arrogance.Was warned by Tesla store guy in NY that used car Tesla sales is not like new car because of poor customer care.I am sure if higher management knows about it they would not appreciate poor customer service. Included pictures below.

Just picked up my Model 3 Performance and everything went very well. Car was delayed a few days but everyone was very nice and professional. Car is fantastic.

Awesome.... the best vehicle I ever owned

Very friendly environment. Went in for a test drive 5/14/2021. Kemji was very helpful and professional along with his co-workers. All my questions and answers were fully answered. Couldnt recommend it this location anymore.

The people working were nice and helpful. Test drive is 20 min but fun

Picked up my car, they were pleasant to work with!

Really appreciate our salesmans enthusiasm for Tesla. We asked about how the autopilot worked and he ws able to relate it to his personal experiences. A great car, whisper quiet, powerful, and it could take the corners without any driver input. Thank you for an awesome test drive. Next time hoping the Tesla I drive is mine.

Excellent sales people! They were very helpful.

Dominic from mobile service was awesome. Appointment was for a Tuesday and he squeezed me a day early. He fixed my windshield wiper fluid issue and was very polite.This was my first mobile service experience and it was great.

Im a car fanatic but driving a Tesla 3 and Y changes everything for me. The dealership, staff, and the car itself is a game changer. Deciding on a 3LR or YLR. Cant wait to not have to but gas!!!

Promise date for delivery was missed by a mile and they could benefit from more sales help on the floor. Calling in is also an adventure is I dont always get the main office that youre trying to get. However they try hard regardless. And the car is fantastic

Not satisfied with the service at all. As much as I like Tesla, they are nowhere near capable of competing with premium dealership service centers at this location. I hope they can fix the 2 month wait for appointments, no washes, repeat issues to get you out of warranty and/or pay two or more times; customer is never right motto. I cant seem to take my car home with all my problems resolved properly.Best to stick with a new car and unload it well before the warranty period expires. Sorry Tesla, too many bad experiences here. I hope things get better.

Pleasant and knowledgeable young woman on the sales staff gave me excellent service. Very nice sales facility.

Not a fan of tesla cars but the hospitality was good. Feels artificial, like a computer, instead of a vehicle.

LOVED IT Very helpful and informative salesman my wife and will be buying the model X very soon

The future is within! Great sales/service team. Very helpful.

Employees do not listen to concerns regarding defects of a BRAND new car. Lacking a lot of professionalism.

Ive been a big Tesla fan, so when I saw this dealership I got so excited. I even got a test drive for one birthday, and my mother test drove it later. Teslas are great cars and the way of the future.

Three years ago we walked into Tesla Oak Brook and met our salesman “Kemji” for the first time, he made a memorable impression on us while looking at a model X, but unfortunately we couldn’t afford it at the time. Today at Tesla Westmont, three years later, we finally closed the deal with Kemji on a brand new model 3! Kemji made the experience once again memorable, and seamless, and even had the car delivered ahead of time!

No high-pressure nonsense very friendly easy to talk to people and the cars are totally amazing

The dealership itself had a very modern look. The staff at the dealership were excessively informative and ran us through the process with very little paperwork. I would definitely buy a car here again!

People are easy to talk to. No sales pressure.

UPDATE: Took delivery today and couldn’t be happier with the service - LOVE the car too!! Original delivery date was 3/22 but I got a call yesterday (3/16) telling me that my car had arrived early - woohoo! The process was set up to be contactless, but I was double masked so I opted to walk in to drop off the paperwork. We had already wired the final payment over the night before, so there were only 4 or 5 documents that needed signatures. The car was staged in front of the show room, gleaming from a fresh wash job, looking even more beautiful than I had imagined. My SA Mike, stayed on the phone with me to walk me through the quick process and answer some additional questions I had. From beginning to end, the team was fabulous, friendly and informative. They really showed a great deal of care and understanding that this was not a run of the mill car purchase. Great experience from beginning to end. They earned that 5th star, just like I knew they would.•••••••••So far so good. Ordered my M3 on 1/24. I was more neurotic about my delivery date because there was going to a gap between leases. I called the Westmont several times since then and I will admit I was being very special. To a one, everyone I talked to was friendly, knowledgeable and super patient. Im only withholding a star because I havent taken delivery yet. But when I do, I will update and and expecting they will have earned that 5th star!

Small location but not that busy. Toughness delivery was a breeze

Very nice facility. They were very helpful with an issue I had. They made the repairs as painless as possible. I also saw my first model 3!

Allison in the service department was amazing today when I dropped off my Model Y to correct the issues from the factory. She was more than helpful and personally came out and walked the car with me as I explained and pointed out the issues. She walked me through what was normal and what was not and made me feel good about something I was admittedly very upset about. I thought it was going to be a horrible Monday morning but Allison went out of her way make a good thing bad and explained the timeline and process all while setting my realistic expectations. Tesla is lucky to have someone like that in the service department she genuinely cared and want to make a bad thing good.

This place is very unprofessional and inconsiderate. If you are looking to buy a Tesla or fix the one you have chose a different location for your own sake.My boyfriend has a Tesla. He had a problem with a trunk, and we went to this service center to fix his car. After the service the car had new issues (was constantly indicating a close obstacle and beeping), service told him to ignore the problem as it would go away in 15 minutes. The problem didn’t disappear and we had to take it to Chicago location for the vehicle to be finally repaired.I am currently considering getting a new car and we thought of getting a Tesla. We have decided to give this branch a new chance so we scheduled a test drive. We were running a bit late so I gave a call to the dealership half an hour before our time slot. Nobody picked up a phone so I left a message. When we arrived to the location Abdul (the appointed consultant) said that we were late so he gave a car to someone else. When I pointed out that we called and left a message he said they didn’t get any calls, lied that he tried calling me (I never got any missed calls) and that we didn’t sign an electronic agreement (which I did an hour prior to the appointment). He was very rude so we just left.

I love Tesla but unfortunately i totaled it right after this pic

Im not satisfied with my delivery of my Tesla by the team at Westmont. First they delivered my car with a mismatched rim. Not sure how a mismatched rim made it past inspection. Then they never registered my car so I never received my plates. I ended up not being able to drive my Tesla for 2 months until I received plates. The delivery team at Tesla Westmont keeps dropping the ball.

Very poor buying experience. An appointment to pick up car on Tuesday was arranged, but they changed the date and said they can hold car only for 3 days and hence had to be picked up by Monday. All this drama happened on Friday evening since the car arrived on Friday. Saturday and Sunday pick ups are not a choice since they are closed. After phone calls and emails they agreed to hold it until Tuesday. If they cannot hold cars then some one should be available to deliver on weekends.

Very professional service and attitude. Carnell was outstanding in communicating with me and his team. Tesla fan for life, now Im completely sold on their service as well.

Ordered a Model 3 LRD from the site on 6/13. Car was to arrive on 6/24 at the Westmont IL location. Delivery was delayed a day due to late delivery arrival. Drove my 2010 Honda Accord to Tesla, traded it in, signed a bunch of papers, handed the title over, spent 30 minutes in my new Model 3 with an employee (Raji?) as he showed me the important things. In and out in just under an hour.

Nice experience.

Always a pleasure at this Tesla location. The service team is professional and efficient. They have done a great job maintaining quality service in the face of corporate limitations.

Great customer service & very pleased with our Model 3 performance version!!

Great customer experience - there is someone to help you every time you turn around

Jovon Bell was awesome. Always patient with any question I had and made sure I was comfortable with delivery, even rescheduling on a moments notice to accommodate my needs. Really a great guy and a great experience from Tesla all together.

Very fun to drive these cars! I havent been this excited for a vehicle in a long long time.

The best cars with the worst customer service! Never bring your car for the service here! First, it will take forever! Second, nobody will address your inquiries or requests! Third, nobody will ever get back to you! Keep it up guys and you will lose all your customers!

Great location to learn about Tesla offerings. Knowledgeable staff and excellent facility.

Worst dealership I’ve ever went to in my whole life! Door handles keeps getting damaged due to their cheap parts. Went to the dealer to get a new part which was 4x more than what I paid for 5 months ago, asked them what’s the reason for the price change and they had no idea, asked to speak to the manager and they said I can’t. Told them it was not fair and he replied saying “either you buy it or you don’t”. Never ever going to that dealer again! And I don’t suggest anyone going there for any reason, worst customer service ever!

OMG, what a horrible experience at this location. They may as well just shut down this location. I just placed an order. I forgot to use my referral link. I realized right after placing the order. I have messaged them through the website twice and left a voice mail once. I never get a reply. Now I get a reply and it is, To bad. You will have to cancel your order and lose your $100 to get the referral I was told, You shouldnt even worry about it because it is only worth $45. So, Telsa, this is irritating. You want to lose a customer over $45? I ask to speak to a manager and was told he would not let me talk to a manager.

I just wanted to share my experience with everyone! Deanna was great she took care of me fast and efficient! I am in the car business myself and I know how crazy things are but she kept me informed through the whole process. 3.0 hardware installed and mcu2 is great! Anyone thinking of doing upgrades make sure you see the sc In Westmont IL and see Deanna! Thanks again for all your help!

Called to schedule a test drive and the guy was not helpful. Asked me when I was planning on purchasing a car, i told him within a year. He then told me that I cannot test drive a car and I would have to come back when its closer to time I am ready to purchase a car. I asked him why that would make a difference, that im not sure when I’d like to purchase a car, I want to test drive a Tesla to see how they drive. He then told me I can come to the store but I cant test drive a car today. Very upsetting, I thought Tesla wants to build a brand not turn customers away to test out their product.

Seamless routine service that was completed faster than expected, friendly staff, ample waiting/sales area.

Just wow, all the way around! Every person in the store asked me if I had been helped, and made sure I understood the answers to my questions. What a thrill to join the Tesla family! Now, to get home to VA on nothing but supercharging

Super friendly staff. Test drove one and was really impressed! Great sales model... I usually hate going to dealerships but the Tesla experience is awesome.

I pulled into the service garage for my model 3 annual check up and was immediately greeted by a service representative. He showed me to the next room, another garage bay Tesla turned into a waiting area with the usual accommodations - coffee, water, free wifi, couches, etc. After 10 minutes of waiting, I met with the same service representative to discuss all the work to be done on my model 3. He explained it would require the entire day to complete and that they can text me when the car is ready. He asked if I needed a loaner for the day, I replied yes and within another 10 minutes I was out the door. The process was streamlined and painless. I would highly recommend this location and the staff to take care of you and your Tesla!

Got car delivered on 12/8/19 returned after 3 days, still didn’t get my 17000$ down payment back and chase keep calling me about payments. Call them multiple times and emailed them NO RESPONSE. You can expect this behavior from some no name dealer but not from tesla, but unfortunately they worst then any dealer around

Very nice

Staff seem nice but not communicative. Currently waiting for our car. Had a 12:30 appointment we made weeks ago and its an hour past and no one is letting us know how long its going to be, giving us paper work to get started or apologized. Also no coffee. If you are going to make people wait a ridiculously long time, give them caffeine.

Talk about an experience! Drove 3 hours to trade in my dream car for a Tesla Model S. Requested more than the 4 photos they sent me! Never sent me then. When I went to go get the car, I was so excited I thought it shouldnt bother me buying a used certified Tesla from Tesla! The car wasnt detailed. It was SO dirty. Inside was fine everything worked well drives perfect and has everything I want. The big issue? THE PAINT JOB WAS AWFUL. Scratches all over the car. Someone used a paint pen to fix the paint and just scratch marks all over. Wonder why they didnt clean the car and send more photos. Not only that, I forgot my sunglasses (no big deal), call in same day. Was told theyll be sent to me! Weeks go by. Ive called in twice. Told theyll be sent to me. THEY LOST THEM. Wont even do anything about my things they have on their recorded line to do for me. This place is ridiculous.

Carnell is the Man! Took my Model 3 for some work last week.He treated me like a friend and made it a super smooth drop off . Kept me very well updated on the process, Had my M3 ready within 24 hours🔥🙌🏽Shout out to the tech aswell! A+ Quality work!Thank you for working around my work schedule.I couldn’t be happier!-Cesar N.

AWESOME experience with Martin from service. Had a minor scratch on my Model 3 when I took delivery. When I dropped off my car to get fixed about a month later, I had a loaner waiting for me. Martin was super nice and accommodating, he even dropped of the car after it was done! This is my second Tesla and Ive had nothing but positive experiences with their service GREAT JOB!

Very nice professional salesman. Thank you!!!

Very knowledgeable staff. The few things they might not know theyre eager to find out for you. Kristen, Marcos and Alvin were all very helpful and informative.

We had a great experience taking delivery of our first Tesla here. Everyone seems so happy and helpful. The whole process took less than an hour! Great customer service. A++++++

Nathan was outstanding the entire process was the most efficient car purchase ever. I also want give a shout out to my Delivery Specialist, Vanessa Pierce who was kind, funny, personable, effective and cared about my experience. She is the reason I have my car after over 2 years of waiting! Thank you to the Tesla Team...BTW, the car is more than anything I imagined!!

Quick and easy service visit, extra item taken care of I hadnt even mentioned until visit. Super pleased with the overall experience from buying to this first service visit.

Quick, easy and contact free delivery of vehicles.

The car is amazing. The technology is a glimpse of what to expect from other car companies. Id pass on the allure of the technology and fuel efficiency because you trade off the basic dealer service, post sale support and overall customer satisfaction driven model of that from real car companies; for non-commission, over-educated, entitled millennials. This company could be so much more with some real car company talent to help sell and support the great product. Im concerned for anybody who has one when the cars start aging in bulk.

Tesla Service Center near Downers Grove is a little more spacious than the locations downtown. Service employees are helpful and knowledgeable. Ive only had small issues that were covered under warranty and the process of getting a loaner car and my car fixed was much easier than dealing with BMW. I Love Tesla and Im happy to be part of the family. If you havent driven one, you must.

Sales man was very nice, helpfull and acommodating.

Ask for Abdul! Really nice and amazing salesman.

I scheduled a test drive. It was awesome!! The very kind and knowledgeable staff treated us great. I also love the fact that they dont bother you endlessly with phone calls and emails after. They are confident that you will see the value in their product. As I did. I will definitely return to purchase my Tesla at this location. This will be where Ill recommend anyone looking to buy a new vehicle. E.V. is the future.

I want to commend the entire staff at Tesla Westmont for making our delivery experience an outstanding one. Also, a shout out to the staff in California who helped to arrange our purchase and helped our car get to Illinois. You guys should all be proud

Great place

It was our first time visit to a Tesla showroom and visiting the Tesla X vehicle of my choice was available to look and sit in. We spoke with a young man by the name of Marcos who was very obliging and provided all the information necessary and learning the dash programs on the large screen. Enjoyable visit

Got there before my appointment and they were finished almost before my appointment time wouldve started. Fun experience, and it was warranty no charge!

Come here and test drive a Tesla and you will be blown away.These are the most amazing cars and the most amazing people who work here. This is unlike any car dealer Ive ever been to because its not like a car dealer.These are people leading a revolution, not selling cars.

Whole process was diffrent change is good ! As for the car a model 3 and its red Im in the clouds with Elon!! Thanks Team Tesla perfect!!!!!

Great experience. First time looking into Tesla. Staff was friendly, inviting, and knowledgeable.

Ordered and took delivery of a Model 3 here. Julie Lee was outstanding through the test drive and ordering process. When my Delivery Advisor kept dropping the ball on correspondences prior to delivery, Julie took full ownership and made things happen so I could get my car on time, so if it wasnt for her, I may still be waiting for my car. Best car buying experience ever.

Received a new model 3! Everyone was very nice and made everything very easy. They spent over an hour us with to make sure ever single question i had was answered, no matter how bad it was. I never felt rushed and was left happy with my purchase.

I stopped in to see the the auto, and met with mark their rep. he explained the car and its features. i am a car nut and had questions. i have read about this car and its founder. this company has a way of doing business that auto dealers should pick up on.if you are in the market for a car i would highly recommend to stop in and spend a few minutes. this is a first class operation

Their service center was very busy when I dropped in with a tire that was losing air fast. They got me right in and out very fast.

Worst car buying experience of my life. Zero customer service. We arrived at 10:30 for an 11:00am appointment. They said the car won’t be ready until 2pm...what’s the point of an appointment? We drove 6 hrs with a 5 yr old and 3 yr old. They said over the phone we would be in and out in 30 min. We asked if we could do paperwork as we waited...2 hrs later we still haven’t done paperwork. No one on the sales floor cares that we’ve been waiting or that we have a long drive home with kiddos. Worst customer service I’ve ever seen, regardless of industry. I want to leave and go home without the car...this is ridiculous

Waited 3 weeks for an appointment, and detailed the reasons why. Then when I got there, no one seemed to know why. Have multiple issues (failed to turn on climate; fm antenna replacement; no auto park) and they couldn’t fix one of them!!! Tesla bugs & service are awful.

Great team of staff with clean and inviting facility. Fastest car buying experience I’ve done ~30 minutes in and out.

Salesman called me a dog ! ! ! ! Very disrespectful said that’s the way he talks, why because iam not wearing a suit ? Very disrespectful! Not acceptable behavior I called and the supervisor said if I didn’t park my car in the wrong spot the confrontation would have been avoided ? Really!!!! Blame the customer !!!! These people have no respect for customers and are just money hungry.

Spoke with Jim this morning. Very nice and knows the brand. It was a pleasure speaking with him. Next step a test drive and a decision.

Completely horrible experience! I was at the dealership for over 4 hours to just put on winter tires that I had ordered 2 months prior. The service quality was terrible. Someone who worked there would help us then would leave and not come back! Finally there was one helpful lady who was very clearly overwhelmed because everyone elses work was being dumped on her! In the end she was extremely apologetic, helpful, and kind.

Just purchased a Model 3. Since Tesla doesnt SELL like traditional places there is zero pressure, happy staff and usually relaxed people there for service, test drives or learning more about Tesla.

Bree - My sales agent was and is phenomenal. Made the experience great and when I called her for support after the sale, she answered within 1 ring and was delightful.

Could do better on customer service!

Very friendly and knowledgeable staff. Facilities are pristine, and inviting. If you want a glimpse of how a car shopping experience should be, drop in and say hello!

Most here are super nice and helpful. I love my Teslas and I have no desire to have any other car. Talk to Maggie!! She’s the best.

The car is outstanding. Powerful, smooth ride exceptional handling. A must own.

Raji was the most awesome advisor I couldve asked for. Not enough superlatives to offer!

We had our appointment to pick up our newly ordered Tesla model 3 which we were paying $50k it was scheduled at 4:30 Saturday. We drove 150 miles to pick up our new car. We got there and the car wasnt charged or ready to go. The car was actually muddy. We were there at the same time as neighbors of ours who came to pickup their model x which was found to have a broken trunk latch. We left with our Tesla with very little dealer prep or product demo. It is a beautiful car that we love, but Tesla does a very poor job at delivery. In addition, Tesla is very poor at customer communication. We never received any updates on our order during the process and also found their website very poor.

Gotta love Tesla. They are firing on all cylinders. Great staff and very pretty cars. Test drive one and youll quickly understand what the fuss is about.

Great store. Beautiful, clean & performant cars. Nice & smart people very friendly and helpful. Please open one in Cork, Ireland

The communication of when you owe them money is very well followed up on but when the owe me something omg its like everybody there its new nobody answers the phone straight to voice mail it is.