Deontay was awesome! He was so helpful and knowledgeable about eye glasses. I felt very comfortable with him buying my glasses. Awesome location and awesome salesman

Deontay’s customer service is great! He really did well helping us today! Would definitely come back too see him!

I loved how they took the time with me. Fouad was outstanding, Josh, the manager was also super helpful. Dr Steer did my eye exam and he is truly a Dr that loves what he does for a career. You can just tell by the excellence he lends to making sure the test are accurate.

Deontay was excellent i came in & told him what i was looking for & he delivered, I will definitely be back to see him. Best customer service ever.

Great customer service I was quite satisfied they put forth every effort to find out my vision issues and make the necessary corrections. They have an awesome team here at the Potomac Mills location stay focused👍🏼👍🏼👍🏼👍🏼👍🏼

DeontayExcellent excellent services very knowledgeable very friendly and very receptive to my needs. Would recommend him to anyone looking to get new lenses.

Kristina was absolutely amazing!! I am a picky shopper who takes over an hour to pick out my frames, but Kristina was patient, attentive, and responsive to all of my needs and concerns. Truly the best glasses shopping experience I’ve had in the past 2 years.

Wow! I’ve been coming to this store for years. But today, a fairly new unknown rep (haven’t been there in a couple of years) Zainab, handled my updated prescription request, with finesse and candor. She not only confidently and professionally handled my prescription. Her advise and referral of frames and lenses, as well as knowledge of my insurance and pricing, is second to none. This lady is an absolute rare gem in retail. Please thank her. (We’ll be back.) George

Deontay is a amazing sales consultant hes patient and very informational taking the time to break everything down for you so youll know just what your getting thabk you so much and i will be back

I stopped into the Potomac Mills Lens Crafters after my eye exam next door. As soon as I walked in, I was greeted by Deontay who was very friendly and professional. Deontay helped me pick the pair of glasses that looked best and explained my insurance and all costs to me. I absolutely loved speaking with Deontay and look forward to continuing to do business at Lens Crafters. I highly recommend this location.

Kristina was delightful! She was professional, knowledgeable and so patient with me. It took me two days to decide on the right frames, and on the first night, Kristina even stayed past store hours to continue assisting me. Since I live in another town, Kristina took the initiative to have my purchase sent to a store near me. I am more than impressed with my experience!

The team at this LC is amazing. The post office said my package was delivered but when I called in, they couldn’t find the package. The whole staff went above and beyond to help me find my sunglasses before my trip. They successfully found my package. Paul, Josh, Christina, and William were my retail angels. Please use this LensCrafters for all of your needs. I’m eternally grateful for them!

Kristina was very helpful and knowledgeable. Customer service was awesome!! Will definitely come back because of her for all our eyewear needs.

Kristina & Deontay we’re great. Thanks!

Needed to have my badly bent glasses fixed. Wasn’t sure if they would do it since I didn’t purchase them at LensCrafters, but they happily did. Paul D. and his colleagues were awesome. I’ve been wearing glasses for 30 years and no one has made so many precise adjustments to made sure they were just right. I was in and out in less than 20 minutes and it was a free service, too! Highly recommend and they definitely earned my patronage back for my next pair.

The Woodbridge location of Lens Crafters provides excellent, timely, quality customer service on various levels. If you are not HAPPY with the product or services😐, they welcome you to return to the store, so they can correct any errors and meet your expectations.I highly recommend the use of this stores services and staff. Kudos!! 🙂

Came from out of town and forgot my glasses. Stopped by LensCrafters and the staff was amazing and very helpful. Especially Josh. He was very knowledgeable and helpful. Will definitely stop by again next time Im in town. Thanks again Josh.

Deontay! He is the best hands down at his job. He makes sure that us as customers are well taken care of. He always has a smile on his face (behind the mask of course). He is so awesome! If you want glasses and the best service make sure you ask for Deontay 🙏🏽😉😊❤️🙏🏽😊

Excellent, friendly customer service!Once you purchase your glasses, any adjustments to the frames will be done free of charge for the life of the pair. If you loose your glasses, they have your prescription on file and can make a new pair on the spot.

Deontay wow what can I say but amazing he helped me with my glasses when no one could of helped fixed them back together I’m so grateful thank you deontay

Deontay was amazing. He helped me out with my new glasses and made it more easy for me to understand them.. Thank u so much Deontae

Outstanding service, the whole crew was very professional.Kristina was amazing 👍🏼

This is my go to place for glasses. The manager, Josh, is great. Very personable, wonderful customer service. The staff is always ready and willing to help.

The staff at Potomac Mills has is very helpful, polite and speedy. Even on a super busy Saturday afternoon! Thank you LC staff at Potomac Mills!

This location is always clean and well organized. All of the staff is very kind, helpful, and knowledgeable. Always a great experience!

Deontay was great to work with very informational and great customer service all around and I will be back as well my family all because of him!!! Highly recommend

The staff was very friendly and patient. I was greeted as soon as I entered the store. The optometrist clearly explained the difference between the various types of lenses.

Great place to shop for eyeglasses, Kristina was very knowledgeable and friendly!

The staff is great. The store is clean and organized. Love my sunglasses. Ty

Knowledgeable and friendly Made my experience buying glasses great!

We have been using this location for years and have always been impressed with the professionalism of the staff, and Josh, the current manager has made the experience even better ! I’d recommend this location to fill all of you needs when it comes to glasses.

Deontay was so friendly and kind. Overall, very good experience.

Daeontay and Milka did a great job helping me. Thank you!

Love it the service is incredible, Very professional and help is provided all the time. Smells nice and very nice layout.

Worked with Deontay to get my new glasses. Awesome experience!

Kristina provided excellent service.Thank you,George

Amazing customer service and adjusted my glasses for free shout Paul dan we for being so helpful

Deontae is amazing and wonderful he help me fixed my Tiffany and Gucci frames 💯

Deontay @ Woodbridge store was super helpful and informative! Great customer service!

The speed of service and customer service was great! It was also very neat and orderly

Needed new lens (getting wiser not older). Deon was very professional and friendly. He took great care of my order. Thank you Deon!

Paul was amazing at helping me with my prescription on my existing frames that nobody else in the area would do. He went above and beyond customer service and would highly recommend him! The store was also clean, courteous and kept disinfectant. Lense Crafter’s in Potomac Mills is top of their class!

Paul at the Woodbridge mall location is phenomenal. He is the very very best of the best. No need for me to shop anywhere else since the added bonus is Paul educating me on my eyesight and glasses adjustments.

Deontay was great and very willing to help and informative.

Deontay was so very helpful and knowledgeable.Thank you!!

Great customer care and attention to details. Loved the experience!

I was not happy that my eye doctor retired!!! HOWEVER, the new dr was patient and thorough and handled everything very well.

Deontay is most professional, passionate and understanding LensCrafters optometrist!

Wow where can I start? First store is very clean, I am always greeted with a friendly smile as I enter the store, very good customer service.Now to the second part and the reason for this compliment that I’m sending. A little over a month ago I purchased two pair of glasses, costing close to $1000 after insurance (pair of Oakley and Versace). Unfortunately I lost my Versace’s on 495 riding my motorcycle (they fell out of my pocket) and never could find them so I couldn’t use the insurance that I purchased with them (yeah right cars just have a field day running over them), so I chalked that up to a loss, then I had my Oakley’s left has very happy with them until my face started breaking out from an allergic reaction to the metal in them (what a bummer) two pairs of glasses cost close yo $1000 and I can’t wear or don’t have any more. This is where Superman Josh the manager came in to save the day, knowing that it was pass my time limit for exchange Josh knew that my situation was in need of some Superman help…. so he exchanged my Oakleys on an emergency basses with a pair that fits the need and looks that I like. Well done to a good manager.I want to thank Devinder for the wonderful help she gave me when I came to exchange my glasses, she seems to be a wonderful asset to the company along with Paul (The Pen Guru), Kristina (wearing the glasses I wish I could) and Milka, this is a well together team the you all have at this location.Thanks again for everything.Corey J. Cox

Great Service from Deontay @ LensCrafters in Woodbridge VA

An awesome experience, everything was fast, the environment clean, and the people super friendly and kind specially Diante!! f you need something related to glasses, go there!!

The salesman was extremely helpful, friendly and thorough. My experience was extremely satisfying. I would definitely continue doing business with Lens Crafters!

Repaired my glasses in record time.. Great job Lens Crafters

Very clean showroom with quick and easy service.

Milka and the young lady with the long hair, were super professional and incredibly friendly and helpful with me and my 3 children especially during the pandemic...I will only visit this lenscrafter location!!! Kary

Deontay was very nice and professional

Stopped by today and Edward helped us out! He was very knowledgeable and the service was fast and efficient. He made this an easy process and we will definitely be back!

Got my glasses and my godfather’s glasses tightened. They were kind and made sure we were satisfied!

Staff was friendly and knowledgeable and got us through the process quite well! Not pushy or overselling extra products not needed, I appreciate that!

Not friendly. They talk to you like they want to get rid of you.They don’t try to suggest a good frame as long as they can make a sell.

The sale person, Ms Zainab, made my experience easy and efficient. If any one needs this service she and other members of her team should be your first choice.

I had great service and associates help me with my insurance and copays which was very valuable.

Josh The Store Manager was the Best !!!! Go See HimHe was very helpful and knowledgeable about helping me pick our glasses for my wife After 7 pm Thank You Josh Tyrone & Zaina

Mr. Paul D. ( dont want to misspell his name ), store manager, provided enormous help in selecting the right frame and lenses. I was highly impressed by his knowledge and expertise but also by his passion to provide excellent customer service. Thanks.

Could not have been happier with our experience. We live 2 1/2 hours away from this Lenscrafters. We came in, picked out the frame my son wanted, and in less than a hour his glasses were ready for pickup. That was a huge help for us. And we didnt even have to ask for any kind of special treatment. We just browsed in other stores while we waited. And I was very pleased with the cleanliness and disinfecting I saw.

Alexis and Ashley were extremely pleasant and explained the complete process for my appointment. It was first time visiting this practice and I am a satisfied customer...this will be my eye care office of choice going forward. Thanks for the professionalism of the staff and the doctor!

I make a call before I went there and they said they will fix my frame glasses but when I show up they said they can not fix it ND they are trying to sell me another frame. They not even try to look at it👎

Having been to other eye glass vendors, LensCrafters have an assorted variety of eye-ware that compete with the best optical boutiques in both Georgetown and Tyson Corner shopping venues for a reasonable price.

Great experience, selection and customer service.

Malka was Fantastic, knowledgeable and very patient. No more headaches and my glasses are Great!! I also need new sunglasses, so I will be returning to Lenscrafters before the end of the year. Thank you very much for your EXCELLENCE.

The gentleman who assisted my son Jonathan and I, was an amazing professional. He was so helpful and attentive to Jonathans needs and his many questions. Thank you sir.

Milka did a fabulous job

We went in on a busy Saturday and Paul took excellent care of both of us in a calm and timely manner. We had a complex order to put together and though the store was busy and they were short a few employees he stayed calm, focused, and helped us get just what we needed. The lenses made for our glasses are of high quality and clearest we have ever experienced in a decade of wearing glasses.

This was by far one of the worst experiences we’ve had. We walked into the store with the intention of purchasing a new frame. Almost immediately, we were approached by Josh Abrams, who very rudely stated there was a 10 frame limit due to COVID. It was evident that although the store was completely empty, Josh had no interest in helping us. After looking at some frames trying to stay within our 10 frame limit, we approached Zaina H. with some questions.Unfortunately, our experience didn’t get any better. Zaina had no interest in answering our questions about the three frames we had selected and would not recommend any additional frames based on our interest. Instead she suggested we take a look at the website because she didn’t want to look at the stores inventory.I will be contacting corporate to report this instance as I too work in customer service and understand this is not an acceptable experience for anyone walking in to any business.We had a different family member call the store a couple days later to ask if there was a policy pertaining the number of frames one could try on due to COVID. Josh picked up the phone and stated that there was absolutely no limit.It’s definitely disappointing for someone in a Store Market Manager role to be setting such an example for fellow employees and represent the brand in such a way. Josh and Zaina H. clearly treated us differently from the minute we walked in, as they made it clear that we were not welcome at Lens Crafters. It makes me wonder the training the employees receive or lack off, and quite frankly the example they set out for the company’s beliefs. My mom, brother and I have never felt so uncomfortable and unwelcomed in a store. We will be taking my business elsewhere.

Deontay was amazing!

The service I received was amazing!!!!

Josh is amazing and knows his business!

The Manager was AWESOME! Great customer service !

I had a wonderful experience at this establishment. I recently got new glasses and they were terribly crooked on my face. I went in and they adjusted my glasses, that werent bought there, for free. The man that helped me (I believe his name was Paul) also replaced the nose pads on the old glasses I was wearing and I didnt even ask. He was a genuinely wonderful person to deal with. The young lady (her name tag said team lead) that tried to adjust the glasses first, before the man, was also very helpful. I would be giving 5 stars if it werent for the person that I dealt with when I first walked in. She was very rude and when i told her I needed my glasses adjusted she took them from me and bent them and then tried to tell me that they werent crooked. She had no care in the world that she couldve very easily broken them by what she did. I would not want someone like that working in my establishment. All in all, excluding the woman that I first spoke to, it was a great experience.

Great experience with Paul at Potomac Mills!

The associate was very kind and knowledgeable. Extremely helpful and I truly appreciate his work ethic.

The receptionist is the worst ever! It is clear that it is not her own business and she could care less if patients are coming or not! As a the first contact with current and future patient, you should be nice and friendly! if you do not like what you are doing - do not push clients away to other businesses - Visionworks next doors front desk are very nice to work with and are super nice! Sorry LensCrafters - the front desk for your optometry section really need some lessons on customer services.

After picking out frames, my wife and I waited over20 minutes for the customer rep to get off phone, the talking continued with no end in sight, we walked out, I guess they are so busy they dont need a $1000. +, we both were planning to buy glasses. Management needs to wake up.

The service from Jose and Milka and Jeremy/ Jared the sweet big guy. (Not sure of his name but i went to school w/ him). He gave his opinion to help me narrow down my last 2 frame picks. Milka helped answer my difficult insurance and voucher questions. Jose took the time to review pricing and lens options. But they were all so very patient and helpful. I had no clue what i was going to do bc its difficult to fit the width of my face. Lenscrafters selection made it possible for me to find a super attractive frame w/o having to go the sunglass frame route. Which was cute when i had no other option at the other place but i was ready for a conservative more low profile look this time around. I am huge on quality and customer service. Josh your team nailed it!

My family has purchased our glasses at Lenscrafters at Potomac Mills for at least 8 years. The only time we used another provider was due to insurance change. We promptly went back after switching insurance. The staff is always courteous, friendly and professional. We have never waited for more than 10 minutes to be serviced. Even when they are busy, they check in with us to let us know who is next or they get another attendant to service us. Great selection and they are good at having glasses completed in an hour unless it is specialty that has to be sent out. Anytime we come in for repair or adjustment we are seen right away.

Excellent experience!

Top notch customer service from Paul. This gentleman should definitely be a manager at the corporate office. :

I love this place ! The supervisor, a lady, I dont know her name but she is AMAZING. They are very cheerful and offer the best protection plan. If you are like me and always break your glasses and cant go a day without them, make sure you go to lens crafters !

This Lenscrafters appears to have improved a little over time. Customer service is better, but the prices arent. The glasses came in quickly. Less than a week.

The service is good. The gentleman that helped me was very polite and quick. Now the getting your glasses from the lab process is a different story. It is almost one month and I still have not received my glasses....

Could not have asked for a better experience! Potomac Mills Lenscrafters has an amazing staff. Jose and Jimmy were so kind and accommodating. They even stayed open 10 minutes later so that we could get my daughters glasses in the same day and not have to make a special trip. Four out of five of us wear glasses/contacts (I have been wearing glasses for 32 years) and have never had a staff that was so willing to help. I will definitely be spreading the word. Thanks again guys!

Milka and Jimmy have provided great service for us on several occasions. Highly recommend.

They were very friendly, professional and helpful. Thanks

Can and agree with service. I spent about 15 mins looking at different glasses, and not one time did any acknowledge me. Not once. I spent about another 5 mins in there, then decided to just leave. I will try again, and see if I get the same results.

Douglas was the best, he helped me find something in my price range and he was super nice, and an added bonus he also has good steam punk fashion sense.

Although I like their selection of frames the lens they use are cheap and the service after sale is horrible. Also buyer beware as they are motivated not to share cost saving tactics with you.

I agree with the excellent service except for Lewis. We went in last week to buy glasses and by the time we were done the total was $1000 for two pair of glasses, after the 30% discount! He wouldnt break down the price and insisted this is what we have to get. Well we didnt as we walked out of the store and left him open mouthed and shocked!. We went in the next day and worked with Linda who gave us a better price...$350. I will not see him again but will see Linda. I understand working for comission but service comes first!

Been here several times for about 10-15 mins a visit and still haven’t been helped. They’re hardly busy but the employees don’t even acknowledge that I’m there. I’m not the only person who’s had this experience. you can sense the frustration of the other people there as well. Terrible service

Great Customer Service!!

Was a returning customer trying get a pair of new glasses. The guy who helped me did everything in his power not to make a sale with me . Was more concerned about his upcoming trip he was taking that he was discussing with a coworker . Didnt have the pair I wanted . The 2nd pair I wanted he said it would be 2 weeks and probably cheaper somewhere else. But I wanted the polo frames Ive found in store . So it comes to my prescription that expired two days prior which I didnt catch at first . So when I asked about eye exam he told me next door is like 100 dollars so maybe you should shop around for cheaper prices. We never discussed prices so Im guessing you was assuming. Pretty disrespectful overall so went to Americas Best next day got the first pair of raybans I wanted and another similar to the polo frames I wanted without the disrespect. Never again Lenscrafters never again ....