Excellent experience. Very polite and professional reps. Look forward to renting more units when needed. A+++
The atmosphere is that of which deserves a Michelin star. The staff, though from a lower social class from my own, are some of the closest friends in my life. Id go as far as calling them, dare I say, family. Alas, my relationship with this company isnt perfect. There are many situations where I have the urge to visit my storage unit late at night either to retrieve a gold bar/priceless jewel or to admire the various treasured artifacts my daddy forcefully removed from foreign lands, but I am unable to. Unbeknownst to me, their operational hours not only reflect when my dear friends go home, but when the robot that controls access to my belongings is deactivated. Perhaps this is common practice within the industry, but I find it inconvenient. The best way to convey my feelings is to borrow a quote from one of the geniuses of our time. Its my money, and I want it now!.
Been storing here for 10 yrs and the current staff here are the best theyve had since storing here. Jordan the assistant is awesome and keeps the property looking great. Both employees are welcoming and great to visit with.
Really appreciate proximity to home and reasonable pricing for climate controlled secure area.They provide carts/flatbed trolleys to move your stuff which is awesome!I didn’t know about the access code and roll up door to make it easier to get in with a loaded cart. I must’ve missed that in the paperwork. I will absolutely be using that next time I need to drop stuff off.I would certainly recommend to anyone needing some extra storage space.
Extremely clean facility, awesome staff, make the process very easy. They where able to find me the perfect unit, i would 100% recommend this place if your looling for a nice and safe place to store your belongings!
Absolutely Great place! The facility was clean! And the employees were very helpful! Keep up the Good work!
I became a recent customer at this facility this past summer when I realized I had too much stuff laying around the house. Their worker Jordan explained their storage bundles thoroughly, and the rate I got was wayyyy better than what I had at Public (rip-off) Storage. Thanks Self Storage Plus! I won’t be leaving anytime soon.
Love this location and have recommended many friends here
Great location, easy to access and outstanding management. Best of all ON-SITE MANAGER! Rebecca is diligent to her duties, I am comforted knowing she is on the job. The site is clean, secure and well taken care of, you cant go wrong choosing Self-Storage Plus.
This is my second time using Self Storage Plus. I never been disappointed in their service. Always courteous with a friendly smile. Rebecca and her team has the knowledge and experience to handle all storage needs and concerns.
Rebecca is always so nice to talk too and very helpful when its= comes to every aspect of renting a storage unit. also Jordan is also very helpful and kind such a nice environment every time I stop by.
We were in a dire situation when a big box storage company gave away our reservation. That being said we were able to efficiently and quickly get our reservation. Called and had a pleasant convo with the employee on the other end and answered all my questions. We ran over and secured a unit. Great service!
Wonderful property! The ladies in the office were very nice and welcoming. The facility is also impeccably clean.
Best storage facility hands down. Ive been through many storages, but none compare to Self Storage Plus. Jordan and Rebecca are always super helpful and welcoming.
If I could give Self Storage Plus all the stars in the sky I would! 5 stars just doesnt do it justice. The customer service, the cleanliness, the location, the accessibility, everything is just phenomenal! Rebecca and Jordan need a raise for the hard work they do! Thank you for always making me feel welcomed and making the rental process sooo easy!
Staff is really nice and helpful both over the phone and in store. I had no problems when I needed to upgrade to a bigger storage unit. Prices are good as well :D
Been with this storage company for about 1 year now they Been excellent, staff is nice . Facility is clean and I really trust this place with my belongings.
Friendly staff and made renting a storage unit easy. They went out of their way to make sure I had everything I needed. Inside the store everything was very organized. Im recommending everyone this facility!
Everything was perfect. The service, I was very pleased.
Very pleasant speaking with the property manager, Rebecca Hernandez she is knowledgeable and answered all my questions, and eased my concerns!
Was referred here by my sister. I came with her a few times to her unit and the place was always clean. I rented my own unit and am happy.*** update*** Im still a loyal customer and am happy I rented here.
Been here for about 6 months now, got an increase. The main manager was able to work with me and lower the increase which I appreciate. This is definitely one of the better storage places in the area that works with their customers.
Been renting for a couple months. Pricing is good, place is clean and management is very friendly and attentive. I recommend.
Was finally able to rent here since last time I came they did not have the size I needed. This place is worth the wait.
The Property Manager, Rebecca Hernandez, is always pleasant and welcomes you with a smile when you enter the office. She treats you with respect. Her staff also reflects her values. The facility is always clean and well lit inside. I recommend this location to anyone needing a good storage facility.
As a military family we highly recommend this place . Clean friendly safe
Have had nothing but good experiences here. Reasonable prices, knowledgeable and very friendly staff. Highly recommend!.
I moved in about 1 year ago and was in desperate need for a storage unit. I am very particular and came across self storage plus. Truly best decision ever. I would recommend this to anyone in need of a storage unit!
Great customer experience. We use one of the inside-access units. The design of the facility is nice - they provide not only a pedestrian door to get into the storage units, but also a roll-up door that you can raise using your access code so that you can easily wheel carts in and out. Good security - access codes required at the perimeter to drive in and then again to get into the buildings. Staff has been friendly and helpful 100% of the time. Small stock of supplies available so if you are working on organizing stuff they probably have what you need (markers, boxes, tape, etc.) And, last but certainly not least, they have a bathroom you can use (this may be affected by the pandemic...).
They go out of their way to help you out. Whatever you need. Great. Very friendly staff. Location is always kept up and clean. So I would recommend this storage facility
Always came to buy boxes, but decided I need a unit and figured why not where I buy my boxes. Rebecca and staff are great!
Renting process here was smooth. Rebecca made sure of it! Prices were reasonable and ample storage space for what you pay.I highly recommend!
Staff was excellent. I had trouble choosing a size but rebecca showed me a few options and demonstrated the best way to pack it up. I never needed storage before now and after looking around I was happy to see how clean inside and out as well as great team working at the store.
Great Pricing, Excellent customer service. Absolute 10/10 would recommend for anyone
Did a virtual rental. It was fast, easy and convenient. Thank you.
Been renting here for a good while now and I have to say my time has been nothing but excellent. From the cleanliness to the hospitality and everything in between. I love it here and definitely wont be taking my valuables anywhere else any time soon.
I was recommended this place by a friend and it absolutely reached my high expectation. Great service!
Rebecca was great! She not only looked out for my best interest, but she provided exceptional customer service! Rebecca you are totally awesome! I appreciate all of your help, and follow ups. 😊
My husband and I have been renting here for 3 or so years. We always pay late due to when we get paid. We are well aware of the late fee guidelines and dont mind paying the late fee. The late fee has been waived maybe once a year which is fine. The place is always clean, smells fresh and welcoming. The thing I love however is the employees customer service. Since we are always late, we get phone calls and text reminders asking when we can pay. When ever Ive actually answered the phone when they call, they are so respectful and never make me feel like a bad person/customer because we are late making the payment. For that fact alone this place and the employees here deserve 100 stars.
Great service with easy check ins! Recommend to all especially those who need storage for their motorcycles!
Just moved my belongings in and I already love it here. The staff is super friendly and attentive. EVERYTHING is well kept and sanitized. Easy to get in and out. Im a very happy costumer.
I have a unit here I would definitely recommend! Everytime I have a concern the staff is so helpful and friendly.
My son used Self Storage Plus once before for a long period of time.He was so pleased with the customer service and the unit.He recommended them to me..The units are clean and spacious. Another thing I really like is how the manager, Rebecca, always checks the units and checks up on me to see if I had any problems, and if I did i didnt hesitate to inform her.She has a dynamic personality and great customer service.Plus its affordable. Yes, I would recommend Self Storage Plus.
Friendly owners and unit was super clean and spacious. Highly recommend!
I’m happy with the service here, I wanted a unit that could fit all my extra belongings that I wish I had space for. I’ve looked at other places and by far self storage plus has the kindest staff. The units are spacious and very clean.
We first used Self Storage Plus 3 years ago to store 40 years of household belongings as we settled in our new home. It’s a beautiful and well managed self storage facility. It’s very “user friendly” & renting is hassle free. Best of all, we never have to worry about how safe our things will be! Try it, you won’t be disappointed.
I have had nothing but A+ service from Self Storage Plus. The staff are top-notch. If you have self storage needs, I highly recommend you check out Self Storage Plus on Caton Hill Road in Woodbridge.
Always clean not the cheapest place in town but no problems as of yet
The customer service here was wonderful! Incredibly helpful and nice staff, not pushy at all. I called other storage facilities and was turned off by how pushy they were. Im very pleased and happy to choose Self Storage Plus. A definite recommendation to anyone looking for a great storage facility!
From the moment I walked through the door, i was welcomed and acknowledged, and that goes a long way. The staff was warm and very helpful. I was moving my belongings in no time. The facility is spotless, and the costumer service absolutely wonderful. I highly recommend this facility! Although my time there was brief, it left a lasting impression.
Absolutely amazing facility. And the staff goes above-and-beyond to answer questions and suggest the “right” unit for you (mobility, size if items to be stored, etc.).When I needed storage, I only looked at Self Storage Plus. I chose it because of its location, but when I looked at the reviews I was blown away. Having had storage units in Florida I can tell you that this place is twice as good as any I’ve rented AND half the price I had been paying.For me it is:1) Location (at least for my needs)2) Value3) Facility condition/quality of construction4) Cleanliness/Maintenance5) Staff (friendliness, knowledge)I found EVERYTHING I wanted/needed in one place. If you’re needing storage in the area, start your search here. It’ll save you time and money GUARANTEED.
The general manager there is such a great person and she does a amazing job with her customer service skills.
Weve decided to rent a storage last year based on reviews and offers and indeed since last year Kevin and Ms. Rebecca were both accommodating with our needs . Kevin was very pleasant and provided excellent customer service and gave us tips . Ms. Rebecca the Manager was very nice, understanding and answered all our questions in a timely manner .Gave us options for the storage that is cheaper for our long term rental needs . Storage plus is very close to our house always clean . We rented a bigger inside climate controlled storage and we are very pleased with the superb services we have been provided . Thank you 😊 ⭐️⭐️⭐️⭐️⭐️👍
I have had an account at Self Storage Plus for a couple of years and it has been a pleasant experience. They have nice people a its always clean.
The rental was fast and easy. Property is very clean.
Came to this facility with my boyfriend as he rents a unit here. I have to say I was impressed with the atmosphere. It was clean, well lit and loved the background music.
What a wonderful place! Very clean and very nice management! Rebecca was amazing. I was using this storage unit for the last six months pricing was very fair. Sadly I’m moving states and hope to find another storage place as good and clean as this one!
I spoke with Rebecca at this facility who guided me through the entire process and was a tremendous help the entire time. She had a great positive and friendly attitude that made the process of leasing my first storage room quite an easy and fun experience. This facility is outstanding and they maintain it well. Great place and great pricing!
I am very happy with self storage its right around the corner from where I live and I have my motorcycle in one of there units. I can walk or drive over there and ride my bike when ever I want. I did my shopping and it was priced right and easy payment setup.
10/10. Property was very clean and the managers were so nice and helpful!
The staff is professional and friendly and the grounds are always safe, secure and very clean, I give them 5 stars!
Great place to store your things. Staff is always friendly and willing to answer any and all questions. Very well kept especially in times like these.
I was here for about 10 months pricing was okay. At first then it started rising ridiculous expensive so I moved out. I’ve never really seen many people on property when I go so I wasn’t able to compare prices with other customers.I guess not many people rent here and now I see why.
Im not the type to leave reviews, but this place left a lasting impression. I went in to get some last minute packing supplies for my big move. When I walked in the facility was very well lit, exceptionally clean, and very organized. Even though I already knew what I needed, the staff was very eager to help and assist me in any way possible. Great customer service! Thank you again!
I have been using this storage facility for about 4 years now. It is fairly new, well run and extremely clean. The office personnel have always been very polite, knowledgeable and helpful. They will alwys try to meet the customers needs.
Been here for a while now and have never had a complaint! Was looking at the reviews and i feel others have covered all the bases! Self Storage Plus is immaculate and then some!
Amazing staff, every time I’ve been, the manager has been so friendly and kind. Answering all questions I had. Facility is kept clean, and the prices are so good you can’t beat them!
Always have been great staff. I’ve used this location 2-3 times and they tend to have the best prices, convenient location, clean, and safe location. Definitely recommend!
This storage place is great! The staff really care about their customers.
Excellent customer service. Move in was a breeze, but more importantly they took care of me with move out. My move out date had to be extended on very short notice and they were super nice about it. I appreciate it so much!
Rented a unit last month. Staff is amazing and pricing was great. Place is clean, smells great and plenty of carts.
Recently moved out due to moving states. My experience here has been nothing but outstanding. Everything is always clean and at tip top shape. The manager is always super friendly and welcoming. I have nothing but good things to say.
Storage facility is clean and well lit. Easily accessible. Rebecca, the manager, was able to resolve an issue I had. She was professional, polite and friendly. Highly recommend this business.
Stopped by today to tour the facility for an upcoming lease option. The grounds are very nice and well kept. The staff was very helpful and attentive to all the questions I had. Looking forward to leasing here when the time comes!
Rebecca is very helpful! Clean facilities and easy to get in and get out. Very happy with my choice and spot.
I was so hesitant to rent a unit but once I entered the office and was actually greeted, provided clear rental guidelines and walked thru the process, I was glad to have chosen this storage facility. I passed by all the time and it was always clean so this is a definite win!
Management is great and the facility is always clean and welcoming!
Within the past 6 months prices were raised.What a scam! I moved storage facility from the one in Alexandria to this one because of how great reviews were but its just as bad.I wish I could give less than a star.
My father rents a unit here and he has nothing but nice things to say. Due to him being elderly and not knowing how to leave a review, i will be doing it for him. He raves about the property manager and how kind she is. She goes above and beyond to help my father with anything and everything he might need. As his daughter I greatly appreciate the patience and kindness she has shown him. Thank you.
I RECEIVED GREAT SERVICE FROM KEVIN AND CHOSE TO STORE HERE BECAUSE OF HIM AND REBECA
Rebecca provides great service helping me get set up with a storage unit. She was even kind enough to help pick a unit in a convenient location within the facility. The rental process was quick and painless and the office and building are well maintained and make loading and unloading easy. I would definitely recommend this facility to anyone looking for a storage unit.
Im moving and was in a pinch for boxes. I called and asked if they sold boxes (which they do), the lady that answered was extremely nice and professional. Once I arrived Rebecca helped me pick out the best boxes for my move. Most places ive gotten boxes from just let me go willy nilly through the boxes, but Rebecca personally picked them out for me. Less work for me and I really appreciated it. Thank you!
Theyre always there whenever I call and need them. But in the years that Ive been with them, I only had to call them one time. Im very happy with them
Great service thanks Jessica
Great place to put stuff
It has been my great experience with Self storage, especially with Rebeca. She is a great asset in this facility.Thank you so much for your professionalism and expertise.
I have been a customer for over 2 years and have had many units during that time. I continue to be extreamly impressed on how clean and well maintained the property is kept. Rebecca is amazing and the team is friendly, helpful and most importantly professional. They have exceeded my view of customer service! Every time Im there they go our of their way to make sure to give me outstanding customer service!!! Thank you everyone!
Its reassuring to know that my belongings are safe at Self Storage. When Ive had to call the office the employees are friendly, helpful, professional and a pleasure to speak with . The monthly storage is a little high but I would recommend Self Storage to anyone looking for a storage unit. Keep up the great job!
Super clean Rebecca was super nice when I was talking to her over the phone high recommend giving them a call with any concerns
Been here for a while and the great customer service is still awesome!
I recently did a virtual lease. I was very skeptical as this was the first time I had done one. But the property manager made the process very easy and she was very detailed about everything. She emailed me my gate code and a map to the property. I was worried I would get lost or do something wrong, but the instructions were very clear. Thank you for making the rental process super easy and I was very satisfied with the pricing too!
It was convenient for me until the rent increased by $15 monthly. Makes me wonder if this is across the board for all customers what is your profit monthly? I am intending to get out of my contract soonest.
My family just recently moved to this area and we were looking for a good self storage facility. After checking out several, we found this was the best one out there. The cleanliness was above all others. From the office area to the outside property. The staff was friendly and the property manager was very knowledgeable and welcoming. I Highly recommend this place
Im new to Woodridge and was checking out the storage facilities. A friend recommended this one and as also saw plenty good reviews! I went to check it out and was very pleased with it. The property is well kept and the units are clean. The manager, Rebecca was very knowledgeable and thorough with her explanations. Ill certainly recommend this facility to anyone.
Clean and professional establishment with really nice and helpful employees!
Best of the best in town! Very affordable! Highly recommend! Move in process was easy move out process was a breeze! They really care about there customers and the customer service is impeccable!
I recently moved from Florida to Virginia to be closer to family. I needed a place to store all of my extra things. I found this facility and the move in process was easy and the manager is really friendly.
Great place to rent a storage unit! I love the variety of options for storage units that are available. Very clean and I love that I can make online payments and prices are reasonably priced!