Boston Volvo, by far made me experience the best customer care and this was because Dante was committed to his job. Dante, is a great asset to Boston Volvo. He was consistent with communication, and explained every detail I needed to know from day one and through the whole process. He also answered all my questions satisfactorily. He responded quickly to all my emails and followed up to see if everything was okay with the vehicle after a couple days. His attention to detail was noticeable. I would recommend anyone who visits Boston Volvo to request to see Dante and have the best customer service experience you deserve.

Leased an XC60 yesterday. Johnny in sales was very knowledgeable and made everything very easy. His managers, Dave and Mike, also made things quick and smooth. A great place to buy a Volvo. Thank you guys !

I was in the market for a new car and went to Boston Volvo along with a handful of other dealerships as part of my research. Ended up going with Boston Volvo for my new lease. It was a great experience all around, from the initial research and test drive all the way to vehicle deliver. Everything went smoothly. Worked with Joe Rivera and Junior Cruz - both were great and very professionally. I grew up around car dealerships and can safely say that as far as a new car buying experience goes this was a 10/10.

I recently purchased an XC60 from Boston Volvo (June 2021). The best part of the experience was working with Joseph Cruz - Junior. He was on top of the relationship from start to finish - ready to answer questions, following up proactively when we needed more information, communicating quickly and responsively on the status of the vehicle when it was ready for pickup. Cant say enough good things about how great it was to work with him. No run-around, just plain excellent service. Two months in, Im happy with the vehicle and pleased to have done business with Boston Volvo.

Volvo S80 2002. Air bag recall scheduled 4 weeks in advance.Required to leave car for all day .on 9/10/21. On scheduled date arrived on time decided to have all day activities. changed to accommodate the all day service. After waiting on site for 40 minutes I was told that parts are not available and it would have to be reschedule by calling me. If no call soon, will approach other more reliable volvo dealership.Update: Changed to 4 stars. Service completed on 9/15/21 Thanks for prompt attention

Johnny was fantastic. After visiting three other local Volvo dealers it was refreshing to get a highly competitive price and a straightforward process. They had better package combos and inventory than any of their local competitors.

Working with Sam Brandt in purchasing our first Volvo could not have been easier or more pleasant. Sam understood our practical and lifestyle needs intuitively, directing us to the best fit car for our family. He went above and beyond to make the buying process as succinct and efficient as possible, working our our busy schedule. He also took time to walk us through the full Volvo experience, answering our many questions. He was professional, thoughtful, thorough, and knowledgeable. The passion and knowledge he has for the industry was evident throughout the buying process. Working with Sam was one of the best car purchase experiences weve had to date.

Absolutely rude and disrespectful customer service. We walked in with a specific car in mind and the intent to test drive in order to make a decision. The salesperson from the beginning was assuming and wanted to know our motive for being there, he showed us the numbers and asked that we not waste his time. We asked to test drive the car and he declined and snatched the financial figure sheet from my hands. I do not recommend doing business with these people. They’re choice in this salesperson says a lot about how the handle their business.

Great experience! It was great working with Johnny, answered all the questions satisfactorily and handled the whole process smoothly. Thanks Johnny and Boston Volvo!

I had reached out to Boston Volvo with an intent to schedule a test drive for a car I’ve been eying for months. A big factor in making a decision (I was also looking at competitor brands) is how the vehicle drives. The sales person would not even allow me to schedule a test drive until I choose a specific car in their inventory and told me to call back when I’m more serious about buying. I don’t understand how he could have possibly made that conclusion over the phone, but horrible first impression of this dealer.In fact, that same day we called a BMW dealer and they took us for a test drive with open arms.

I had a broken tire, repaired partly locally at a tire shop, but need to change a new tire. I called Boston Volvo service department in the morning, and they took me right away. They are very helpful and I greatly appreciate their work. I bought my Volvo at a different location, but will come here in the future.

I purchased my S60 back in January. I always loved the Thor inspired headlights so I checked it out online and sent a message in to Boston Volvo. I was introduced to Rory. From the first conversation he took time to understand what I was looking for and even made recommendations based on what I owned at the time. Within the hour he set me up for a test drive with the s60 of my choice and had it ready to go when I arrived. We discussed numbers and he helped me lay out every possible cost and mileage needed based on my lifestyle. He was honest and made the process seamless. Even told me where to grab a bite while he completed the paperwork. This was my first lease and needless to say Rory was instrumental in making me a Volvo owner. I will gladly go back to him for my next car and would recommend for anyone seeking a new car to ask for Rory directly. You wont be disappointed.

Boston Volvo has an efficient service department. I brought in my S90 for a recall and a 10K service and the turnaround was handled very well while I went on vacation. In particular, Valerie, one of the service coordinators, was especially helpful and helped orchestrate everything. Ill look forward to returning for future service needs.

My wife and I were looking for a new car because we were unhappy with our old dealership and we had a new baby and needed a bigger car. Johnny at Boston Volvo was great in helping us get what we wanted and we love our new Volvo.

I went in to get my windshield molding checked and the guy I worked with at the service desk was very friendly and extremely helpful. Got my car in right away with Sal and had it fixed in 30 min or less. They didnt try to upcharge me or make me wait around, great experience overall!

We had a great experience buying a used Volvo here with Johnny, who was super responsive and helped us to get everything sorted.

Im thoroughly impressed with the folks working in the service bay. Mike Hashem, Valerie and Lydia made me feel like a person rather than another number (often the feeling at other dealerships). They are great and I highly recommend that anyone with a volvo come to see these amazing people!

The process of buying a new car seemed daunting at first, but with Josh, at Volvo, I had a great experience. With his expertise, information, and friendliness, I was able to walk away with a brand new car with the slightest of ease. He made the process so much easier than I had anticipated and I was very helpful for his insight on helping me choose the perfect fit. I was impressed at how efficient and smooth the process went. Thank you!

We had a great experience leasing our first Volvo at Boston Volvo. Kevin was great. He was very thorough walking us through both the leasing and buying options, all the possible iterations of the car and he very patiently answered our many questions. We felt very well informed when we finally decided to lease. Thank you for a great experience Kevin!

Adam and the service team at Boston has consistently delivered on the promise of truly exceptional service. I have been using Boston Volvo for over 20 years. I have purchased a number of Volvo autos but have relied on the service department to keep them on the road in top working condition. I have found the service to be professional and knowledgeable. Cost reasonable and reliable. I have appreciated the convenience of no cost loaner and shuttle option. The service team goes above and beyond to provide exceptional service. This is the exception to what I often hear from friends and family

Recently I purchased my sixth vehicle from Boston Volvo. I found Brandon to be very knowledgeable and accommodating through the whole process. It was a true pleasure to work with him. I also wish to mention Gary for his outstanding support as well. For an honest and straight forward experience, I would highly recommend Boston Volvo. Thank you to the whole Boston Volvo team.

Got to visit this place the other week. Great customer service! Ask for Johnny when you come here, he showed me the different models that the place offered and was very attentive to my questions. Would highly recommend!

I have to say that I had such a great experience working with Brandon throughout the entire process. He was able to help me get the exact car (2018 XC60) I wanted with ease. Ive been searching for the right car for a while and coming to Boston Volvo was such a great experience. Highly recommend looking here for a Volvo. Thanks again for your help!

I made an appointment a few weeks ago to trade in my V60 for a new V60 CC. The sales person I had was pretty responsive. They were texting me up until a few minutes of my arrival. I walked into the dealership and he introduced himself then said they don’t have any V60s in their stock and that they won’t have any come in until October. Um what? I understand that cars sell but you couldn’t have told me this as I was texting you on my way to our appointment? They knew I was only interested in a V60 CC. I was told I could look at other models. Simple bait and switch. I take the time out of my day to make an appointment and show up only to find that there were never any V60 CCs in stock. They knew what they were doing. Quite unprofessional and deceptive tactics, if you ask me.

Anthony and his crew took care of me way beyond my expectations! Amazing service overall. I never write reviews but I’m proudly writing this one because I will for sure be back and bringing all my friends with me.

Great experience! Sales Agent Kevin was so wonderful and accommodating. His manager Joseph was equally as amazing and provided great customer service with a smile. Highly recommend and ask for Kevin!

Awesome experience with Junior and David, Junior is the absolute man and hooked it up perfectly on my new Volvo, cant wait to go back to them to buy 2, 3, or maybe 4 at once next time!!

This is my fourth Volvo at Boston Volvo, but this car buying experience was the best ever. The new team there made it super easy and enjoyable, and I didn’t have to go through any annoying haggling. Special shout out to Brandon, Sophina, and Kathy for making me feel really special. My first new car in more than a decade, but not my last at Boston Volvo!

Tony in the service department did a great job helping me out. I had a strut problem and was told that it was not under warranty. Tony filled out the paperwork for an appeal and was successful, so it was replaced at no cost to me (which was the right thing to do, since the car only had 50k miles on it). Tony went above and beyond and worked really hard for me. Very happy.

I highly recommend the dealer. Great customer experience, Johnny was very nice and helpful from the time we got there too look the cars to the delivery! So far very good!

We have leased Volvos from Boston Volvo for decades. Currently in that process, we find our experience now notable. We were contacted by Kevin Larios in an outreach gesture offering to help make this rollover go smoothly. Visiting the showroom, we were greeted by Kevins hospitality. He accompanied us as we looked at options and, with patience and helpful initiative, he attended to our comfort as well as our questions. His plainspoken authenticity was refreshing. Kevin also was not hesitant to consult with colleagues if he was not satisfied that he could answer our questions. The particular model we ordered has not yet arrived, but we already feel well served.

Super proud to be driving a Volvo now, and saving money on fuel. They made buying process simple and easy. Johnny was very helpful!

I had a great experience at Boston Volvo. The whole staff was welcoming and kind. I talked to a guy named Johnny who helped me with my questions and was very well mannered.

We recently purchased our first Volvo at Boston Volvo, and had a great experience. Kevin Larios was knowledgeable, professional, and took the time to understand our lifestyle and personal needs to help us find the perfect vehicle. We enjoyed working with Kevin and are extremely happy with our purchase!

Extremely rude service receptionist- you would think the mangers would hire a polite welcoming person as she is the initial first point of contact.

Like a lot of people, leasing a new car is not something we look forward to. I rarely leave reviews, but I had to in this case to give well deserved praise to Brandon, David D. and the rest of the team at Boston Volvo. Not only did we get a terrific deal, the whole process was stress free. Brandon helped us find the perfect vehicle, arrange the lease, and demonstrated perfect product knowledge when explaining the technology and characteristics of the xc90. All in all a great experience.

This was my second car purchased from Boston Volvo. Vincent was accommodating and very professional made purchasing hassle free. Nelson was also very accommodating and made my overall experience easy. Would highly recommend Boston Volvo for an overall hassle free buying experience. Thanks Boston Volvo-Love my new S60. My car was delivered to me in beautiful condition!

I worked with Kevin Larios in leasing my first Volvo. He was very responsive, patient and easy to work with. He worked with me to get the car I wanted. Highly recommend working with him, I look forward to working with him again.

We had our vehicle towed here because it unexpectedly broke down. We are new to the area and had never had our vehicle serviced here, it is unlikely we will ever be back. We were quoted a price to have the vehicle repaired, several thousand dollars, and decided to move forward with the repairs as this is our only vehicle. When the vehicle was ready, the cost was, to our surprise, less than the original quote. We mentioned to the service team and were told the amount was correct. The following day we received a call that we were misinformed and we owe an additional $800 for the service and repairs. I placed a call to the Service Department manager to further discuss, but never received a phone call back. We found this experience to be highly unprofessional and quite contrary to what Volvo stands for as a whole-always putting people first. Prior to this, we had never had a poor experience within Volvo. I would not recommend Boston Volvo to anyone. I would rather drive my car out of state to be serviced by reliable and trusted Volvo Service Providers than to ever return to Boston Volvo.

He said it will be quick and easy... and he kept his promise! Just got my first Volvo - a 2021 XC40 T5 R-Design from Boston Volvo thanks to Sam Brandt! It was hard parting with my convertible but Sam and his team at Boston Volvo made it seemless and a very pleasant experience. Highly recommend the sales team at Boston Volvo! Thank you!

My Wife and I had a wonderful experience with Boston Volvo. We worked with Dante who made it easy, worked at our speed, and was very professional. We recommend Boston Volvo and appreciate the great experience we had.

Had an awesome experience with them Johnny and Jose were tremendous. Helped us get our vehicle quick process was very easy, would recommend to anyone!! Love my new car!!

My boyfriend and I were in the market for a pre-owned car and were assisted by Johnny! Great experience! Will recommend to all my friends and family!

Kevin and Junior was a great and chill sales team. David was great helping to get the right deal. Recommend Boston Volvo over other Volvo dealers

We ordered our Volvo XC40 in early April from Kevin Larios. I think he had started at Volvo only a couple of months before then, but he was very helpful and was honest with us when we asked specific questions that he didnt know the answers to. We tow a small camper behind our car and wanted to make sure the towing package had the right components. Kevin made sure we got the answers to all our questions and was very attentive to us!

I was interested in buying a Volvo for my parents so I stopped by the facility and Johnny was very helpful and informative. Great customer service !

Again I have received 5-star service. Don is always professional and takes great care of me. Val is a true customer service superstar too! She personally welcomes me when I arrive and even when I call she uses my name from the caller id system. Sal the shop foreman is a true professional as well with attention to detail. He is another stellar gentlemen who greets me when he sees me in the service department. Sal, Don and Val are what keep me coming back to BVV. Don’t change a thing.

Have driven my 2005 s60 for almost for almost 10 years now. My whole family drives Volvos as we love the safety and comfortability that Volvo cars embody. Looking to upgrade to a newer S60 soon, their new designs are stunning especially the S90.

Had a great experience working with Johnny at Boston Volvo. Excellent, non-pushy service and very professional. Thanks!

Had an absolutely fantastic experience. Phil was able to work everything out over email- so much easier than the dealers who make you come in ten times and try to get a back and forth going. He was straightforward and made the process incredibly simple. Dante and Michael were also great and really easy to work with. I talked with several Audi dealers and two Land Rover dealers, and all were a pain to deal with, you never got to talk to the same person twice, and it all felt like a runaround to get you to pay more. Phil couldnt have made this easier. I decided to go with the Volvo in large part because it was just a much better experience working with Boston Volvo. Im now working to replace another car through them. I would highly, highly recommend Boston Volvo Cars.

Had a fantastic experience at this dealership. Rory, Sophina, and Brandon were all a pleasure to work with. Rory helped me out with paper work and was patient throughout. Both Brandon and Sophina were very responsive over text and accommodating to my schedule. Brandon answered my questions in a timely manner and demonstrated professionalism when displaying the car. Sophina was able to accommodate a short-term schedule change and thoroughly explained the details of the car. Would highly recommend!

Kevin Larois helped me buy a new XC-40. He was very patient as I came in to test drive a car and wasn’t ready to buy for another month. When I came in to buy it was a very smooth process and Kevin is very professional. I had a great experience and can’t wait to drive the car.

I recently decided I am going to be living outside the country for half the year. I am shipping one of my Saab to Aruba and I was concerned about parts. Not only did Sean in parts say that we could continue to call for parts and as long as he could send them to an address in the us first, he was also able to have Saab ship me the parts directly saving me time and the my cousin who mails me the parts time. I love Boston Volvo and can’t wait to visit then next time I am back at my Boston home Thank you again for all the years of great service.

Phil and Sophina were the perfect team at Volvo. They were so great and easy to work with, highly recommend working with them. The whole process was seamless start to finish, particularly during COVID, with the no contact means of discussing car options and prices via email and phone without ever having to go to the dealership.

Spoke with Johnny regarding leasing/purchasing a vehicle and I was impressed with how knowledgeable and straight forward he was. Will definitely be purchasing soon.

My husband and I bought our Volvo March 2019. We only needed to come in a couple of times over the last year or so because ..well, covid happened. The first few experiences were pretty seamless and nothing out of the ordinary but recently the service team forgot to vacuum after an oil change (not a huge deal, but bummed nonetheless). Our girl Val went above and behind to make this up to us. It was her goal to make sure we left Volvo completely satisfied. She called to check in, scheduled a service to have or car cleaned etc. start to finish she was kind and personable and for that we will always return to visit her for our service needs :) thanks Val! You rock.

Kevin brought the XC40 to me for a great test drive on my own turf, so much fun. They were great at Boston Volvo and Kevin made it an easy and rewarding purchase

Had the pleasure of working with Morgan the other week and her knowledge of all vehicles, in combination with her professionalism and kindness was more than appreciated. She didn’t force me into any purchase and met with me on multiple occasions until we really found a vehicle that I loved and felt comfortable with. I don’t think my family will ever go to another person to buy a car as long as we live in the area (and we all know Boston is a lifestyle, not a destination). Thanks again Morgan!

I had an AWESOME experience with the sales manager David Deltorto and Nelson Duarte in the Sales Department. Mr. Deltorto was friendly, professional, knowledgeable, supportive, and honest! I went to the dealership with a specific car (make, model, and color) in mind to purchase. With none in stock, Mr. Deltorto assured me that he would do his best to find the car of my interest and contact me when he did. With this in mind, I was able to purchase the exact car that I LOVE! YAY!Thank you, Mr. Deltorto for making it happen!! I appreciate you!Mr. Duarte was also very friendly, supportive, and accommodating. He went above and beyond over the past few weeks for which I will always be grateful!Thank you so much, Mr. Duarte!You gentlemen ROCK!

Brandon was THE BEST - honest, reliable and quick to respond. Very happy with Boston Volvos team and especially their numbers. Thanks to Mike Russell as well he did great explaining everything. We will be repeat customers for sure

Johnny was the man, he helped take care of me and my family. I highly recommend this location!

Great leasing experience - the Boston Volvo shop has excellent location, and was nice and clean all the times I was there and made me feel comfortable.All staffs are nice and polite, especially my Business Manager - Brandon helped me a lot, with the outstanding and professional services via email, call and field work! The deal was very smooth and efficient with great price, the car was great as always. Highly recommended!

I bought an XC60 at Bosotn Volvo last week. The entire experience was easy and straight forward. Kevin was a great help and I would highly recommend him

I had contacted Volvo last week and had a wonderful experience working with Brandon. I ended up keeping my current vehicle, but he was kind, knowledgeable, and didnt put any unnecessary pressure on me. Treated me with respect and was patient answering my questions. High marks for him and the entire staff.

Working with Valerie Reyes was great. She was extremely thorough, kind and informative.

Kevin Larios was fantasic, always available and answered all my questions promptly. Extremely satisfied with my new S60!

I placed an online order this weekend, I called this morning and to my surprise my order was ready. Sean had informed me that he just finished pulling the order and bill was sending the pick up email as we spoke. Sean and bill were very helpful especially on a holiday morning. Thank you both of you and thank you Boston Volvo.

Recently made my first purchase at Boston Volvo. The dealership is extremely clean, everyone is very professional and it was a stress-free process. Overall, it was a great buying experience. I will be going there again when my wife needs a new vehicle.

This morning I called Volvo completely lost. Not only is it my first brand new car but also my first time owning a Volvo. I had no idea what to do who to inquire without getting the codes for my radio and navigation before my trip to Maine. Sean was able to pleasantly and very easily walk me through not only what my codes were but were to look in the car to find them in the future. Sean and Boston Volvo have made owning this XC90 nothing but a great experience.

Great dealership. Very helpful, knowledgeable people! Thanks to Sean to helping me get the right parts! Huge help on getting my repair done on time. Check him out in the parts department to get your right parts.

I came into the parts department today and both Sean and Bill were able to assist me. They were both courteous, knowledgeable and helpful. Excellent customer service. I highly recommend and will definitely be back!

Johnny was an extremely friendly salesperson and assisted me with my inquiry on a pre-owned vehicle!

I had a great experience and had Johnny take me around! Great service!

I Had a great experience on the phone with Sean helping me find a part for my husbands Volvo. He was very knowledgeable, professional and patient with me the whole time... I hope to speak with him the next time I have to call.

We had an excellent car buying experience here! Dave offered a fair trade-in value and a good price on a certified pre-owned car. He and his team worked seamlessly to make the car buying experience virtually stress-free. Special care and service was provided by Jackie, who went above and beyond to create a positive experience for us.

Brandon was super helpful in streamlining my purchasing process and making things very clear and concise. Made my decision all that much easier. Thanks again!

AMAZING SERVICE! Thank you Johnny Vo for helping me figure out everything!!

Worked with Brandon to find a used AWD car with low mileage. He helped me find a car I love. Great service, everything was quick and easy, and made the car buying process a breeze.

Holy smokes! where to start.... I have a 2016 Volvo XC60 T5. My timing belt jumped due to a loose pulley wheel (really odd and rare for Volvos). My engines valves and pistons were toast as a result. I had my Volvo towed to Boston Volvo where Mike Hashem (service dept) took hold of the reigns and worked his butt off to help me. He looked at my extended warranty and hooked me up with a loaner (2021 S60) while figuring out the details of my extended warranty. What wouldve cost me about $10,000 ended up costing me $900, which was for related peripherals not under warranty (timing belt, full spark plug replacement, other belts). I was sooo stressed about everything, but Mike and Boston Volvo put me at ease. This is a place I trust... these are people I trust.

Had a great experience at boston volvo, the sales man Johnny was great at explaining everything and walking me through the process, great customer service and knowledge about volvo.

Boston Volvo Service Center is one of the best. The staff are honest, friendly, and efficient. All around great experience.

I purchased a used xc90 from Boston Volvo last year and I love it. This is my first AWD car and I know nothing about it. Sean was able to not only explain to me why I need to keep the tires matching unlike my local tire repair shop. He was also able to give me such a great price I purchased all four snow tires to get me through the winter much easier. Thank you Boston Volvo for the great car and thank you Sean for the great service. Nothing but great things to say about this dealer.

Excellent second time purchasing a vehicle from Boston Volvo. Fair, honest and decent to deal with. Brandon Bell was a true pleasure to work with, we never felt he was out to do anything other than to provide us with the best car at the best price. The entire staff were easy going and low pressure from sales manager and finance team to front desk staff.

I have always driven volvos my entire life. When my XC90 recently needed a major repair Boston Volvo really stepped up to the plate and provided excellent service for this repair. My car was not under warranty and Adam was able to talk to corporate and get this repair fixed for us. Adam provided excellent service and went above and beyond to get our car repaired. I will ALWAYS take my car to Boston Volvo without question in the future. Adam was amazing in making it right for us. Thank you Boston Volvo. Sing it from the rooftops- Adam was AMAZING!!

Johnny was a huge help with my decision to purchase a car, he explained to me that he was a new salesmen and I think me and my kids will be buying cars from now on! 5 stars thank you

After browsing online at their inventory and other local dealerships I decided to give them a call the staff was quite pleasant, I didnt feel as if I had a pushy sales guy trying to just sell me anything. I believe his name was Nelson, very professional, and polite he was able to answer all of my questions right over the phone and we have an upcoming appointment for a test drive.

Place ran my credit without my consent. Worst dealership ever. Highly recommend going to a junk yard before this place. Surprised they even call themselves a dealership. Absolutely disgusted

Great experience negotiating and leasing new volvo. The Volvo team worked with me closely to help meet my pricing and car needs. They were great at following up immediately via email, phone, or text to any questions or concerns i had about the car and the price negotiation. The place was very clean and felt very safe!

Best Volvo dealership in New England. Go to Johnny for your needs!

I went in this morning, needing parts so I could make sure I left for my trip on time. I had originally called several other dealerships. Boston Volvo was the only one with my parts in stock. Luckily Sean in parts and Mike O. were able to promptly help me and get me back on the road

What happened:I visited Boston Volvo in early July 2020 asking them to perform some basic tech II programming to my 2004 SAAB 9-3 (they are also an official SAAB place) to activate a set of recently installed fog lamps while keeping my main lights in Euro mode, which is a mode that allows for no lights on when the lights switch is in the 0 position. Adam Centauro at the service counter said they would do exactly that so I entered into a service agreement with them. Then, they called me about 3 hours later stating they cannot activate my fogs while keeping the lights in Euro, and would have to switch them back to North American mode (lights on even in the 0 position) in order for the fogs to be activated. Extremely disappointed, I told them to not turn on my fogs in that case, as I wanted to keep the option of having no lights. When I came to collect my car, they presented me with a bill for $149 for one hour of programming fees, even though nothing was done. I objected to Adam, but he said I would still have to pay.The next day, I spent two hours researching and confirmed that in fact it IS possible to program what I wanted, and moreover, it is a simple 10-15 minute job. That day I also received a how did we do? email from Peter Vincent, the person in charge of Boston Volvo Service. I emailed back stating my complaint only to never get a reply. The next day, I called Peter and left him a voice mail but Peter continued to ignore me. Two days later, I called their main number and said Im being ignored and they put me through to Peter only to get his voice mail. I left another message only to get more silence.Dont know the name of their mechanic, but did get a chance to speak to him briefly when bringing the car in. I can only say that hes no Tech II expert, which is unacceptable for an official SAAB place.past experiences:Six years ago, their mechanic DRILLED THREE HOLES in the unibody to better affix a front passenger side wheel arch liner. They never called ahead for permission nor were they instructed to do any work on the liner. This illegitimate act resulted in three ugly, rusting holes. Upon discovering these holes, I notified Peter, and he responded with silence. *Five years ago, I asked them to clean and re-grease the poly bushes for my front stabilizer. They performed the task ineffectively (bushes squeaked again in a few days), though I did not complain, as something was done.conclusions:Service your SAAB at Boston Volvo at your own risk! All of that text on their site about them being Americas oldest and most experienced SAAB service center/show room is in the past.They are mostly a Volvo outfit these days. I dont have any experience with that offering, but youll be dealing with the same people.update 1 (late July 2020):I complained to Volvo Cars of North America; here is an excerpt of their reply:Our authorized retailers are independently owned and responsible to conduct their operations according to their own policies....Unfortunately Volvo is unable to mediate disputes between customer and retailers and urge you to work directly with the dealer.Absolutely useless. One more reason to avoid Boston Volvo and getting a Volvo in the US: all of these dealerships signal that they are a part of Volvo Cars of North America, yet in truth they are nothing more than a collection of independent businesses accountable to no one! You see all those Volvo badges on their buildings, invoices, banners and think you are dealing with Volvo but youre really buying from Mr. Smith. how is this logical/legal???update 2 (early September 2020):as a last resort, decided to challenge the transaction through my bank, and won! Maximum respect and gratitude to my banks reps. So if you are a full service retail bank you should be okay trading with Boston Volvo.

Cant say enough about the FABULOUS service at Boston Volvo. Completely professional - of course - but incredible kind, courteous, friendly, welcoming. It really feels like a family when you work with them. Thats why Ive bought THREE Cars from them!! the best ambassador of the Boston Volvo family, far and away, is Don Huggan in the Service Department. Don knows his stuff...he explains car talk to me in a way even I can understand! He is intelligent and proactive. He can be counted on to do exactly what he has said he would do. THANK YOU Don Huggan and Boston Volvo for an excellent experience!

Met with Kevin Larios today! Great working with him he was friendly, knowledgeable and provided excellent service, highly recommended

Sam Brandt was very nice and easy to work with. He even swapped my lease to a different version of the car after I signed the initial lease. I felt like the sales team wasnt nearly as pushy as the 5 other dealerships I went to recently. Really appreciate the hard work guys, thanks!

Purchasing a car during a pandemic can be very stressful. However Boston Volvo took all the stress/fears away with their attentiveness, and no pressure sales approach. I had visited many different dealerships that trapped me for hours and aggressively call/texted me. My sales team at Boston Volvo included Dante and Phil who worked with me by provided honest feedback on the cars, straight forward pricing, and quick communication via email (as I had requested). I was never rush or pressured into anything. This is exactly how buying a car should be.

GREAT AND FRIENDLY CUSTOMER SERVICE... QUICK AND TIMELY RESPONSES. SEAN AND BILL WERE GREAT I WILL DEFINITELY SEND OTHERS TO VOLVO FOR PARTS...

This dealership always provides stellar service. We have been using them for years. Among the service staff Don Huggan is the absolute best. He has been taking care of my cars for years and I always see him treat all of his customers so well. Very much recommend asking for him if you need to get your Volvo serviced.

Great Experience! I had the pleasure of getting excellent service from Sean, and I was really pleased with this location. I will be coming back soon, and I highly recommend this location to other customers.

Brandon was great! Ask for Brandon to help you buy your next Volvo.

Really excellent personal service from Phil Jenkins the Sales Manager. Very responsive, great communication and a pleasure to work with. Responded to my emails immediately, and we worked out details for the new car purchase online very efficiently.