Phenomenal!! All the staff here are great and always welcoming. Higor was exceptional. Very knowledgeable and great communication. Never rushes you to get things fixed unless required. Kept following up on the service requests/claims. I have known him about 2+ years now and never had to go anywhere else. He makes sure you walk out happy from the service and goes out of the way to do so. Couldn’t be happier to have anyone else work on my car.

James, Kyle and the entire service team at Herb Chambers are SO great! I called James from Dana Farber and said, “I have a flat tire” and I was 50 minutes from home and uncomfortable driving on the run flat. James said, we are slammed but come by and I’ll take care of you. Because I’m sick, I didn’t want to be there a long time and he knew that! He got us in and out quickly. Love those guys and the entire experience at the dealership always!

Great service!!! No matter what the problem they will always take care of you. Matt and his team are always available to answer all your questions and concerns.

James was very helpful and courteous as always.We have been going to Herb Chambers BMW for the past 18 years and have always received excellent service. Great Team!

Julieth was super cordial, understanding, and really helpful getting my car serviced and the state’s inspection done as well. They checked overall my car, and suggested that no additional work was required, and even replaced my key-fob’s battery with no extra cost. Awesome service!

Jurell Burton was very informative, knowledgeable, and helpful through my service process. He brought ease which was much needed, always grateful to know there are workers like him who make the process swift, clear and naturally do their best for the customers.

I am very pleased with the service I received at Herb Chambers BMW Boston. I enjoyed the pressure free environment I felt at Herb Chambers BMW. Sheraz was my sales person he was very knowledgeable about BMW products. I was able to browse their selection and had someone to answer any questions I had. I was able to make a purchase that I will be very happy with and also an informed one. Ultimately I purchased a new BMW X5 Hybrid and I would highly recommend anyone interested in buying a BMW to do so at Herb Chambers BMW of Boston.

Exceptional customer service is the norm at Herb Chambers BMW of Boston! Matt Krappe and Melissa Steffy went out of their way to deliver my car to beat a time crunch, and were incredibly thoughtful and kind. Much appreciated! 👏

Great experience!! Abdou was more than helpful and was always going the extra mile to make sure everything went smoothly and according to plan. I highly recommend working with Abdou, you’ll be in good hands!

Great experience at Herb-Chambers BMW Service Dept. in Boston. The only dealership in NH and MA to carry a rear tire replacement for my M8 Competition convertible. Had a flat and drove to the dealership, where Sam assisted me with great courtesy and professionalism. He even dealt with the insurance company to provide full coverage for the tire replacement. Best service ever!

I had a really amazing experience! Badis was very nice and knowledgeable about everything. The best part was he was up front and honest. It was the best experience I ever had at a car dealership. I even sent some of my friends his way!

Best BMW dealership to get your car to for service own couple foreign cars SAM DIAZ was on top of everything professional follow up extreme customer care and a solution provider honestly one of the Best GIVE THE MAN A PROMOTION

Higor, the service representative, was very personable and went out of his way to take care of my problems. I am very pleased with the high level of service.

Dealt with Joseph Migdal and he helped me out a lot. Very fast service, got the car ready in just a day and was very responsive and helpful. If your looking to buy a new car do see him first before you see anyone! I will definitely be doing all my future purchases with him.

Big thanks to Brett and the service crew who quickly diagnosed and remedied a minor issue with my CPO M550xi. Im very happy with the dealers service and customer care.

Had to take my 2021 330xe in for service. I dealt with Higor who handled my drop off and pick up very professionally and efficiently. Work was done in the timeframe promised. I was very satisfied with my experience.

The service was fine in that they did what they were supposed to do. But there were many issues:1. They took 36 hours to change a tire that they told me they had in stock.2. They told me my car was being worked on and would be ready by 630 pm. I arrived at 6 pm and told them. They told me they would let me know when it was ready before they closed. They closed without telling me leaving me stranded without a ride until an employee helped me get a loaner.3. I complained the next day about 2 and no one seemed to care.So, while I’ve had good service in the past, this was awful service. Hopefully it is not predictive of future service.

Not happy with the service. The oil change and service seems to be done correctly But I had to do a lot of follow ups with the dealership to get it done. There were 3 specific items listed to be checked in the car. No one offered any explanation or even exchanged simple pleasantries when I went to pick up my car. I had to ask to speak to service manager for it. Even after delivering the car 6 days later, there were no apologies offered but just plainly said the car is good there aren’t any issues. Definitely NOT happy with the service advisors there.I liked the fact that they offer free pick up and drop offs. Except that I wouldn’t rate this service or the experience at all.

Nick was fantastic- knowledgeable, low key, professional. I will be back for my next auto purchase!

Phenomenal service experience. The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your BMW serviced, which is inevitable, this is the right place.

Kevin Bugbee made the entire lease return and purchase process super easy. He communicated really well and went the extra mile to make sure the process was as smooth as possible. I’m thrilled with the car and the experience I had.The Herb Chambers team is awesome. I also appreciate Matt helping me out with a service issue on the old car. It’s nice to know that great customer service isn’t dead.

Higor was very helpful. Set me up with a loaner car free of charge for a week while the repairs took place. Very happy with my experience.

Higor was excellent in him my son & I with repair. He went the extra mile when the warranty declined the claim and helped us resolve the issue with executable help. He can as a loaner till problem was dissolved and help out with final price. My son is so happy & he told us about recall that where service well car was there.Definitely we’ll be back for any future repairsMike S

Higor is the best! He personally greeted me when I arrived and proceeded to oversee the replacement of my “exhausted” battery. He has always been professional, knowledgeable and a pleasure to work with. Keep up the good work.

Sheraz at Herb Chambers BMW Boston was a pleasure to work with. I was very specific as to what I wanted for a model and how much I was willing to spend. He got me the exact model year X3 M40i, color and price. I never felt rushed or pressured, I felt like I had a partner in finding the right car for me. It took almost a month of waiting but the right car came in and he called me right away to come for a test drive. I really appreciated the sales process and also the financing team was really great in letting me choose my best path.

My BMW X5 was recalled for airbag problem. I sent my car to this place to be fixed last Friday. The mechanic informed me that my car could be picked up on the day itself or on Saturday. However, that did not happen. I checked on the progress on Monday but found out that they had yet started the repair. The next day, they informed me that I needed to fork out 3500 dollars to fix other issues besides the recalled ones. Given their work ethics over the past few days, I rejected their offer. As a result, they took it out on my car (see pictures). Avoid this unprofessional and dishonest place at all costs!Update on 8/10/2021: Today I opened my glovebox and found they left a filthy face mask in it. What a suprise, thank you for your disgusting service.

Dealership was very professional, and works hard to be thorough and efficient. All members working with me fought on my side and pushed to make everything go smoothly and quickly. If you go, ask for Badis as the salesman. Great guy, great work.

Recently leased an X3 for my wife, and I truly can not say enough good things about this dealership. Car pricing was more than fair during difficult market conditions and the team really went out of their way to make us feel comfortable during the process. We came to sign paperwork about an hour before closing, and never felt rushed or pressured - and they even went to bring the car around - when we already knew exactly what we were getting - just so we could see it. No hidden fees / shenanigans - just a professional and well run dealership that cares about the customer experience. The staff was knowledgeable and patiently answered all of our questions - ultimately securing our business over competing dealerships. Huge shout outs to Mike, Jasper, Sheraz, and Omar for making this an incredible car buying experience. I will certainly be back when the time comes! Highly recommended that you give them a shout - you wont be disappointed!

Very good experience at Herb Chambers BMW. Abdou was very professional and easy to work with.

Sheraz was fantastic. Very responsive, took care of every need, answered all questions. Very efficient and accommodating. I found the car online and 3 days later went and picked it up.

Positives: The service rep was friendly and professional; drive-in car service was convenient; a nice loaner car at no cost was a big plus since it took a long time for work to be completed. Also, they cleaned the car before we picked it up and that was a nice touch.Negatives: Extremely expensive repairs for things that I was surprised to learn about in a car with only 32k miles. $5,700+. What gives? Labor costs were astronomical, akin to hourly wages of a cardiothoracic surgeon. And they didnt even inspect our vehicle which was a major reason why I took the car in for service. Yes, the battery needed to be replaced, but $475 for a battery replacement seems pretty outrageous. The charges for other services also seemed highly inflated.At the end of the day, the car works fine. But this dealership needs to have a reality check given the extraordinary costs of service. The quote I was given was $800 LOWER than the final bill. Not a good precedent for a potential long-term customer. 3 stars is probably generous but Im at least happy the car runs well.

Absolutely the best BMW dealer hands down! Best service team and department I have worked with. Customer first every time! Thank you!

Great service dept. quick and efficient. Knowledgeable and personable staff who are friendly and deliver great customer service.

Totaled my car and found what I wanted here but it got sold before I arrived. However, Joe Migdal made my car shopping experience unreal!! Literally have never enjoyed the car process until now. He helped find a perfect 330i and worked with me and insurance all week to make sure I got it for the weekend. I willAlways refer people to him and reach out if I ever need another car! Best experience.

Higor was great, went an extra mile for sure.And they did an excellent job on my car. Coming for service there for years, never fail me.

I have to say..Sam Dias is the best! He always makes me feel welcomed ..I won’t go to anyone else..I brought my car in for an oil change and the multi point check ..Tom was the mechanic who worked on my car and sent a video ..I hadn’t planned on doing more than an oil change but based on things Tom said in the video ..I decided to change two filters..coolant svc and spark plugs ..I appreciate what he had to say..including my car is in excellent shape..and to be able to discuss with Sam the items brought to my attention is beyond helpful..he is always so considerate when I ask questions and takes the time to answer all my questions ..like I said..Sam is the best ..he is the kind of person who promotes good will for your business ..he is a keeper!

Thank you Sheraz for helping me get my 1st BMW love it.Love all the features especially the adaptive cruise.

I had the pleasure of working with Nick Lagas when purchasing a new 2022 X3. Nick was very helpful and professional, and he was not at all pushy. He made the process so seamless and I am thrilled with my new car! Thanks Nick!

I have been leasing cars for many years. When you walk in to dealership you feel the vibe and you know if you are going to get car from here or you are not. It was quite easy, no pressure and good experience I had at this dealership. I accidentally end up with BMW couple of years ago and decide to continue with them, this is an amazing car.

Herb Chambers BMW promptly addressed the issues my vehicle was experiencing and did not try to pressure me into anything I didn’t need to do. Higor, the head technician effectively communicated with me throughout the process in an extremely professional and timely manner. I recommend using them for all your service needs.

Herb Chambers BMW service department resolved an issue that my regular mechanic was unable (or more likely, unwilling due to the diagnostics involved) to fix. Helped with transport and provided helpful updates and all communication over text. Efficient and painless. Significantly more expensive than an independent mechanic, but sometimes the brand expertise is worth the cost.

The overall customer service and attention to detail was 10/10.Badis in the sales side and Omar on the financing side were extremely helpful.They we’re knowledgeable and catered to my needs as a buyer.I highly recommend Herb Chambers BMW!

They are quite quick and perfectly placed location. Always busy so be sure to properly reserve loaner car if one is needed.

Fantastic and timely service. My SA, Higor, was attentive and patient with addressing my concerns. My technician was also very professional and took great care of my car. Everything was fixed in a timely manner and the car was returned to me spotless.Highly recommended, I look forward to my next scheduled service visit with Herb Chambers Boston!

Hadi was wonderful to work with. He made buying our new car an enjoyable and hassle free experience. I would highly recommend working with Hadi.

I had an amazing shopping experience here. Jasper and Badis were professional, considerate, and helpful throughout the entire car buying process. I feel as though I got a fantastic deal and am very satisfied. This is the only place you should consider when shopping for a BMW!

I’ve been doing business with HC in Boston for about 6-7 years. I had an emergency tire issue arise late in the day this week. I’m in sales and practically live in my car. Samik, as usual, took care of me immediately and I was in and out in less than two hours. First review after many satisfied service visits.

Joe handled our buying experience professionally and help us with a custom build on a 2021 X3 M40I. We got it specifically built to our liking and Joe and his staff made everything so easy from test drives to financing to delivery. Everything worked seamlessly. Thank you Joe!

Buyer Beware! I purchased A BMW last month after my daughter’s 2008 BMW was given an estimate of $15,000 worth of work. BMW took very good care of us. But daughter 2019 X3. Last week my wife’s 2013 BMW broke down and was towed into BMW Boston shop for repair, break caliper seized. $3000 later still not drivable but dealer installed a new alternator and battery etc. ..for what? Total mis diagnosed problem. Should have had it towed to my own shop. How do you plan to make this right?

Went in for 20k service and state inspection. Received automated status updates and the car was done in less than two hours. Car was clean inside and out when I picked it up. Very satisfied with the experience and would recommend.

I have to say that I was quite disappointed with the salespeople at BMW Herb chambers Boston. There customer service is very inadequate. They lie, ignore their customers, no respect, keep you waiting hours and hours without results. A complete waste of time. Consequently, I will no longer be in search of a car from  BMW- Herb chambers- Boston. I will always work with Jaguar, their next door neighbors.  And please, BMW. Boston,  drop the egos. Please work on customer service and treat your clients respectfully as you would like to be treated.

Bought a new 5 series from Badis at BMW Boston. Excellent experience. Fast. Low pressure. Great trade-in offer. Knowledgable team. Would highly recommend the dealership and the salesperson.

I had previously brought the car in while it was under warranty because the passenger seat belt warning light was going off. I was told that a loose wire had caused the problem. The seat belt warning light started to intermittently go off again. I brought it back and was told that the vehicle was checked but since it was not malfunctioning at the time there was nothing they could do. I left the dealership and on the way home noticed the emission warning light was on. I subsequently brought the car back to the dealership and waited for almost 3 hours while they replaced the flaps which had been the cause of the problem with the emissions warning light. The problem with the flaps was created by the service department when I brought the vehicle in for the seatbelt warning light.The original service representative was not aware that the flap issue which caused the emissions warning light could have been caused by the service that they had performed to check the seat belt warning light. I spoke to another service representative, Kyle, who explained that there was the potential that the seat belt service work could have indeed caused the flap/emissions warning light issue. He also said that the seat belt warning light issue can be caused by condensation affecting the wires and that when it dries the seat belt warning light issue stops. This explanation seemed to fit the intermittent seat belt warning issue since there were several exceptionally high humidity days leading up to the intermittent seat belt issue. This service representative seemed to be very knowledgeable.It was a very frustrating experience having to wait 5 hours over a 2 day period to resolve issues that were either caused by the service department or were in the the case of the seat belt issue unnecessary.

I worked with Samik and he was great in explaining the list of recommended service and alternatives where applicable. Definitely would recommend.

I recently leased a 2021 BMW 4 Series coupe from Joe Migdal. I can not even begin to stress the level of professionalism and service I received from him. I have been a Mercedes Benz customer for over 10 years! I was so impressed with how seamless the transition was! Could not recommend this gentleman more. The knowledge he has about the product is exceptional and his sales approach is impeccable! Thank you again Joe !

Great working with Sheraz. Super friendly and helpful. We are thrilled with our new BMW - thank you Sheraz for for making it a WOW experience for us!

Amazing experience! Highly recommend Higor and the service team at BMW for any repairs. My car was damaged from a small collision and since I have a leased vehicle from Herb Chambers, I thought it best to bring it directly to them instead of a local shop. No regrets. Not only did they fix everything but they also detailed my car. It looked brand new. I really appreciated the frequent updates and quick turn around. Thanks guys!!

Service rep was great. Kept me informed throughout the Appt. The inspection video was also very informative.

Higor was great. Kept in touch throughout the day, provided quotes ahead of time, and got the work done promptly!

I had the best experience. Mr. Hadi was very professional and knowledgeable. He took time to explain the entire process and the whole thing did not take more than 1 hour and that is the truth. David in the financing was kind and caring and explained all my options. Tristan helped me with showing the car and explaining all its functions.I highly recommend them to everyone.

If you going there must look for Badis in sales and the sales manager Perry and David the finance guy. Grate guys will help you out and get you out with what you want. Had grate Experience with my X3M. Always recommending them.

Our experience was absolutely wonderful. We worked with their sales agent Badis and he made the whole process super smooth and helped tremendously to get our dream car. We will be always grateful. Thank you so much! :)

Such amazing service! Julieth went out fo her way to make sure I got my car when I needed it. A+!

Always for me a pleasure, quick promot service, never a hassle or a hang up. My usual advisor James Gibbons best of the best always attentive to my needs and makes sure my vehicle is in proper order. This time around I had Brad sits next to James and another good guy. I had my car towed in he started the process and saw it through. Pleasant and professional as the whole service department from my point of view. I have had my X6 now for 5-6 years and has been no other place than Herb Chambers BMW of Boston. Thx guys and girls for another job well done.

Excellent service from the moment we arrived. Our advisor Higor was very courteous. He explained the issue of our car well. The instant inspection report via text messaging also made us carefree.

During my last visit at BMW, Dan Blash in service was very helpful. Most importantly he communicated promptly regarding the services needed in my car as well as providing a timeline. I appreciated being kept in the loop and given options/ advice regarding service (which services were crucial). Looking forward to my next visit and hoping it continues to be smooth.

Service was great…. Higor is the man, extremely helpful and professional!

Fantastic service experience yesterday at Herb Chambers BMW of Boston. Needed to get my front and rear brakes done. Higor was terrific and explained everything to perfection. The job was done in about 2.5 hours while I waited in the excellent lounge sipping a latte and getting some work done. Thanks Higor for the great brake service and fair price! Love and peace.

The service was professional and thorough. The Service Advisor, Higor Teixeira, was exceptionally knowledgeable and clearly diagramed what and why some unexpected work was needed. I was in good, capable hands.John

Excellent service. Higor does a great job taking care of customers. The work is done very well and in a timely manner. Highly recommend.

Crooked service/repair department- I went in for an oil change and was told oil was leaking from a recent repair by a local mechanic. They wanted about 1600 to redo and were aggressive about wanting to fix it so that I could safely drive it off the lot. I took it back to my local mechanic and he was concerned about my driving it without the repair, but took care of it with a 48$ part. End of story. No further issues. Saved 1600$.

Excellent service. James G is an asset to herb chambers. Car always done on time and no surprises. Thank you!

Brett was my client advisor. He was super responsive and answered my questions. He was able to get my car in and diagnosed quickly. The pricing was high so getting another quote.

Joe M. was an absolute pleasure to work with from start to finish. He went out of his way to make me feel comfortable for my first leasing experience and was able to get me into the exact car I wanted while making the process as smooth as possible. I would highly recommend Joe to anyone searching for a car at this location.

Sheraz at BMW Herb Chambers is wonderful to work with. He’s a personable, straight forward, knowledgeable. This is my third lease with BMW & I couldn’t imagine working with another sales person!

Great people.Good clean service.Just took a long time from its done message to being able to actually get the car

Herb Chambers has wonderful customer service and friendly staff. This is a busy dealership but it’s understandable given their popularity and their great service. Thank you Brett for making my maintenance experience fairly painless.

I was frustrated that I needed to bring the car in having just purchased it from the Land Rover group next door, but I was immediately disarmed and impressed with Higor and his ability to be compassionate and help me to understand what I really needed and avoid unnecessary expenses.Im now focused on being loyal to him.

James Gibbons in the service department over at Herb Chambers BMW of Boston goes above and beyond with helping me take care of my car. He provides me with great customer service and advice when servicing my car. I highly recommend and appreciate him.

The car buying experience was great. Abdou and Genius John made the sales process very smooth and informative and were happy to answer all questions and make sure I was happy with the vehicle selection. Abdou and Jasper then did a great job of helping to come to a fair sales agreement with no pressure or hassle. The only disappointing part was having to wait 2 hours to finalize everything with a finance manager when it did feel rushed when there is important information to review otherwise it would have been 5 stars. Happy to recommend.

Higor was extremely helpful and attentive to all my needs. He is amazing at explaining everything in great detail, offers helpful advice, and his customer service is second to none. I trust my car is in good hands because I can go to Higor with any questions or concerns I have.

My wife and I have a great experience. Hadi was very professional and helpful in guiding us through our first BMW lease. Would recommend this BMW branch to anyone.

I went to this dealership to get my BMW checked out as I was losing power when I accelerate on highways. I was told it will be $169 to do the diagnosis of the car and there is a complimentary check on other parts and fluids. I had an appointment at 7:30AM and it took forever to get my car back about 12:45PM as I waited in the lobby. Then, I was informed that the technician took the car for a ride and could not find the problem. He then recommended changing the tires and oil pan gasket due to some leaks for $3853. They did charged me for this recommendation about things you could figure out in the complimentary check. In fact my local mechanics had already recommended so. I went to them because they are the experts on BMWs to troubleshoot my problem and they charged me for not actually doing what I took the car in for. I am not going back to this dealership because I did not like the service at all at this dealership this time around as the first time it was good before Covid.

Higor was great! He was totally on top of the details and kept me well informed.

Took my BMW X1 in for service. Brad’s customer Service skills were Excellent! Very friendly. I was very satisfied with my service! The staff are always very welcoming and great whenever I’m there !! Kudos to Herb Chambers BMW !!

Easy in and out. Everyone willing to help and courteous. I have many options when it comes to BMW but I will only go here.

James Gibbons always takes care of me when I go for service. He is always professional however he knows exactly what is going to likely be performed based on whatever I say to him that I think may be wrong with my car.I highly recommend people to buy BMWs at chambers just because he is going to be your service guy.Exceptional employee

Sheraz was great. 2nd time X5 buyer from him. If u like BMW’s, go see him!

We just purchased 2 cars in 2 months from Badis. Badis has been very professional and helped select our suv and m series. He is Very friendly and we would highly recommend Badis if you want to purchase a bmw in Boston!

Excellent customer service. Our service rep Higor was top shelf. A class act who prfessional and engaged the whole time

It’s always a great pleasure to service my BMW here! The quality of work they perform is unmatched but more importantly the human aspect and customer service is too notch! I work with Sam Dias and he always is patient with explaining the work that’s to be done and efficient! A must if you expect trust and quality!

Samik From Service was Amazing Answer all my questions and also make sure my car was ready the same day people like him is what you definitely need when you don’t know anything about car and also he understand ur time limit when you work everyday and he make sure everything with my car service when nice and smooth . Thank you so much Samik!!

It was a great experience, Higor is a professional service advisor ، He gave me the best option to get my car fixed and he was very patient .. now I got my car back and it drives like brand new .. Thank you Herbchambers BMW, Thank you Higor for your help

James Gibbons in the service department is excellent and goes above & beyond!

Badis did a great work on identify our needs and looking for the best car, even outside his current inventory. Great team to work with.

I have been going to Herb Chambers BMW of Boston since 2000. I’ve since purchased 6 BMWs from them and my experience has been 5 stars+ in both sales and service. Sheraz is the BEST sales representative and has sold me all of my vehicles. Additionally, James Gibbons is the BEST service advisor (previously, Chris Anslono was my service provider but he transitioned from the company and he was also amazing:)), but the point is, no matter what my needs are, these guys are there for me 24/7. Currently, I own a 2020 X5 and the minute I need something, I can stop in or call James and it’s taken cared of. James either gets me a loaner or provide a car service for pickup /drop off instead of having me wait. A friend of mine owns a Range Rover and in recently took it to the Land Rover dealership and let’s just say, the service was not the same. I wouldn’t switch the make of vehicle I drive for this very reason. I love Herb Chambers BMW of Boston:)

Just a wonderful experience from start to finish, at a trying time in my life Joseph made it easy, could nothave been better...Thanks Joe R Davis jr...

I leased a BMW 330i xDrive from Herb Chambers BMW. Overall it was an excellent experience thanks to Preston my salesman. He made everything smooth and went above and beyond to make sure I was 100% satisfied.Im extremely happy with my car.

Worked with Samuel from Herb Chambers BMW of Boston and automatically knew I didn’t want to work with anyone else. His knowledge, service, understanding and professionalism led me to drive over 45 mins to have my car serviced at his location! Brilliant!

Amazing service. Thorough and expeditious!