No contact move in process, fair price, good moving equipment

They gave us an extra auction locker for free. But the carts are very unstable and makes for prcarious handling over the door frames. The elavator is also very slow, which is a good thing but the button to close the doors is overwritten by the door closing timer so we have to wait an extra 10-15 secs between floors. Not a problem for small lockers but when 10 trips need to be made across the floors...the 10 sec is too much time to let exhaustion sink in.

Received great help from Latrice Long.She made the process easy and painless as well as enjoyable.And communicated / explained everything very efficiently.

My experience with CubeSmart has been absolutely excellent. The facilities are nice and well-kept, but the main attraction is the phenomenal customer service. The manager, Dolores, is one of the kindest, most hard-working (and hilarious) customer service representatives I’ve ever met. She went above and beyond to make my experience as seamless as possible.

This facility is very nice and easy access. I worked with Kevin and he took the time to show the units that were available. Clean and secure!

The quality & cleanliness of the facility and how helpful the staff have been, when Ive had questions.

The staff was friendly and helpfulvery good security and easy to navigate.

Poor Service. Safe was stolen and little was done to look into it. Door is not secure to building. Often nobody is there overseeing the place.

The managers Delores and Kevin are amazing. This is the best service I have had in so long.. I cant thank them enough they made my day.

Everything is great from move in to transferring units. Delores is absolutely amazingly!

Needed to upgrade from a 5x10 to a 10x10 and was dreading having to move to a different floor, or even worse, a different building to get an affordable rate. Well, these two customer service ROCK STARS took care of me! Same building, check! Same floor, check! And, I got a great rate too. The facility is always clean and looking new each time I visit, and the level of professionalism never waivers! Reliable, trustworthy and friendly. A level of customer service thats hard to come by these days. Thank you to the staff for the continued excellence in taking care of me! Thank you!

This place is so easy and nice to work with! I had to secure this remotely, and was able to do it the same day with zero issues. I even had a personal issue, and the manager helped me out and went above and beyond. Highly recommend!

Very friendly and professional its a big place but the map provided is a great help!!!

Delores has such great people quality. She gives great positive vibes. Will continue to use cube smart and will recommend!!

Delores has been very nice and receptive to any concerns I have had. This cubesmart has been very clean and secure. I plan on being a long time customer.

I definitely would recommend this site. Very well kept and the Manager Delores Santiago is top notch.

We were moving from IL to WA and we’re bringing lots of stuff and at the last minute we needed to find storage. It was so easy to find and reserve and access even after hours and the price is amazing. Can’t believe it’s so easy to rent a storage from Cubesmart. Great customer service and fast response and detailed explanation on all questions and procedures. Thank you for making it so easy for us.

Cube Smart has friendly service, clean and accessible units, and was a great place to store our stuff. Highly recommend them!

Love this store my company always chooses CubeSmart. Delores is always so helpful.

The only problem I was faced with would be having to leave my property unlocked for the night. When purchasing a unit on line youll be told a lock awaits you in the unit. Not happing.

I Love the store manager Dolores here in Federal Way, she is very sweet and knowledgeable. My experience here has been great.

The facility is easily accessible and the staff is wonderful. Dolores is very personable and helpful.

Dolores and Lisa were very friendly and helpful. I made a lot of changes to my contract and they accommodated me without an issue and also helped me save money wherever possible. I highly recommend this storage facility.

They provide really great customer service. Latrice followed up with me personally to see that I received everything I needed for check-in. The unit and building were clean and have nice big elevators. I recommend this place.

Latrice made something that I had been dreading for days the best experience of my week! The entire process was simple and fast. I had the best customer service and the facilities are clean, and well maintained.

When i walked into the store I was cranky and tired and began to take it out on the staff because I had a rough drive from across the country. Based on my past experiences with storage I was expecting to be greeted with rude inconsiderate employees and a dirty facility. But to my surprise I was greeted with warm smiles and positive vibes.. the girls took me out to the property (which was emaculate) showed me my unit(which was equipped with a goody bag of all the things I would need) and all the things I asked for they made sure to accommodate. Latrice and Delores are a power squad and I will be recommending this facility to anyone who needs a storage. Thank you ladies for making my move easy and putting a smile on my face while you did it.

Well-lit, very clean, tons of space (haha!), and the staff are super friendly and helpful! There’s only three parking spaces for each of the storage buildings though, so make sure you try and come at a time when it’s not super busy.

Great customer service here! The facility is clean.

Overall, I really really liked this place. Its got new paint and very friendly staff. My exit was marred by some major elevator issues in my unit (caused by another renter) which delayed me from fully moving out when I planned to but I was well taken care of for the delay by the manager. Latrice is helpful, friendly and exceptional in her work. She was empathetic to my families seemingly cursed moving situation and seemed to care personally that our issues were resolved as quickly as possible. Her efforts were extremely appreciated!! I recommend Cubesmart in Federal Way wholeheartedly. As far as storage facilities go this place is clean, affordable, and I never saw any evidence of anyone living there. 👍👍

Customer service is great! We reserved a unit over the phone today and when we went in to get the unit rented Lisa was working. Her energy, knowledge and professionalism was spot on! She was funny, personable, and easy to talk with and ask questions. With the week my husband and I have had with finding a place to move. Her personality was refreshing. What a great employee to have at Cubesmart! Thanks Lisa!

Im not a big fan of their customer service. If youre to busy to respond to my concerns than Im too busy to be a customer. One is overcharging me on the lease when we agreed on a set price prior.

The people! Your customer service at this location is fabulous! Thank you for always being helpful!

It was super easy to set up and pay for.. the lock was right where the email said it would be.. my personal codes worked with no problem the first time.. it was a great experience overall..

Delores was very professional, informative and courteous. The CubeSmart facility had many options to choose from and it is the best organized and neatest storage facility I have seen. They have wide hallways, elevators, drive-up storage units and convenient restrooms, too! I cant say enough about CubeSmart; I am a happy client:)

My first impression of the CubeSmart is a definite 5 stars. However the staff member Latrice would get 10 stars if it went to such a rating. I showed up at 5:59, doors were locked and I thought my truck load of things & I were out of luck for the night. As Im walking back to my truck I heard the front door click and a hello, it wad Latrice. Even though she had already clocked out for the evening and Im sure was more than ready for some at home, she stayed over a hour after her shift and got me all set up with everything I needed. She was a pleasure doing business with, wasnt pushy or in a rush to get me signed in so she could check out. With everything going on in the world right now it was a relief and a breath of fresh air to still see that there are still people who take pride in there customer service. I would highly recommend this place to anyone who is looking for a clean, secure and affordable place to store yur items. Thanks again Latrice and everyone at CubeSmart.

Customer service was great. Nice clean storage and heated.

Couldnt have asked for better customer service from reserving the unit over the phone to going into the facility to pay for an get the unit. Everything was explained clearly and we were given a tour of the place. They make it easy to pay every month. And the place is clean and easily accessible to bring things to store.

CubeSmart is fast and easy to get. We made a reservation online and the very next day, we were moving our stuff in! Chris was very helpful. He explained everything and even let us switch units because the first one wouldn’t work for us. Our unit is brand new and the complex is still being built. They only reason for 4 stars vs 5 stars is that the cleaning crew parks in the spots meant for unit renters. I will say on the second visit, the cleaners moved one of their cars after watching us trying to squeeze in, so that was appreciated. I am sure once the complex is finished, this won’t be an issue. I would recommend this complex to all my friends!

Latrice was very professional and helpful facilitating my multi month payment.She is an asset to your company.

The manager was very polite and friendly and they have great deals going on right now!!! I would recommend this storage to everyone!! Thank you so much CubeSmart youre awesome!

Love LOVE LOOOOVE this place!! AMAZING SERVICE!! Amazing storage!! Pest free!! The ONLY place I will store from now on!! 🥰

I have been watching this be built and I finally went in. The facility is so impressive! The management staff top notch. Still can’t rent need a drive up as soon as those are ready I will be the first in-line. The site is very secure with video monitoring and individual access codes to get in and out. The hours are great too. A lot of the sites in the area have limited access. I’m excitied to be able to have my packages delivered too and placed in my space. The level of convince this facility offers and how clean and new it is and how much easier it is to access than the ones on Pacific Highway make this storage facility the obvious choice if you live in the area.

Friendly staff, Well maintained, clean and overall just a great place to store all my memories!

Lisa was extremely amicable and efficient and very diligent with her work. She made it easy for me to be in and out

The new CubeSmart in Federal Way is wonderful! It is clean and secure. The site has great prices and convenient hours.I stopped in to inquire about a space and the General Manager, Delores was helpful and patient. I would definitely recomend the facility to everyone.

Chris and Anwar were fantastic representatives of your company. They guided my wife and I through the process with ease and we feel safe to leave our boxes there with their security. Great experience overall.

Clean. Has sprinklers in each. Office has restroom. Flatbed for use.

Space availability, clean and roomy

Deloris Santiago was awesome. Be glad you have her as an employee and as a person.

The staff at the federal way location were amazing. They went above and beyond and were very flexible and always professional.

The office staff was very helpful.

Friendly helpful staff. Great quality storage spaces. Had a great time being there

Great customer service and young lady had patience explaining how everything worked.

First off I gotta to say Delores and Lisa were awesome, those two together made me want to get my storage here and I had been to 4 other places and was going get a unit at a different storage place but luckily I decided to go to Qubesmart Federal Way location off off 356th because these two ladies knocked it out of the park . So I recommend Cubesmart for your storage needs .

Reserving the unit online was quick and painless as well as getting everything finalized in the office. Delores, the Mgr at the federal way location was very nice and beyond helpful great experience all the way around!

Price is great. Great location. All the employees are friendly. Signing up for a unit is easy.

No complaints, easy to sign up and cancel and very clean.

Very informative staff, tireless help and responses awesome team .prices can’t be better

Storage space and area is clean and staff are friendly.

Delores - the Senior ManagerWelcoming, friendly, knowledgeable, and easy to work with.

I love it here... most definitely will recommend this location to friends and family. The staff here are awesome.

It is a Good Experience so far. Very Friendly, Knowledgeable, Very Helpful Staff.

Thanks Chris excellent customer service I cane in about 15 till close and he still checked me in very detailed and answered all my questions I feel like I got the right place perfect price and very secure Im recommending this place to my mom and anyone else looking

Delores was a great representative for your company, we were looking at various spaces and decided on Cube Smart because of her professionalism and assistance

Chris Jones was amazing to work with! He informed me about all the details of the units and walked me through the facility to show me all entrance ways and exits. I would check them out for all your storage needs.

The only reason why i give it a 3 is because of the simple fact that its like being in the Twilight zone. Its kinda hard finding the unit with the number because after a min or two you get lost its all the same so beware

Amazing staff, great prices. What more could you ask for!

Nice clean and easy storage facility.

The manager was always helpful and made everything really easy.

I love it here... its very convenient, clean, i almost felt like I was moving in my first apartment.

Lisa was more than accommodating though they were having computer issues, Lisa went out of here way to make sure I got the right unit.

Convenience and Great customer service!!

Customer service was excellent, everything worked like it should, couldn’t of been happier!

I Love it here, the manager is so nice.

This place is aces went in to see about a drive up space and I got to give to the manager Chris Jones he did a baller job.

Love it here Delores and Lisa are great

Great service, Chris was super helpful.

Very close to my house and friendly place got our unit cheap online 😁

Customer service was wonderful

Clean with easy access! Staff was always very helpful.

It is practical and comfortable