Cathy is amazing. She helped me find the perfect sized unit to fit excess items from my apartment. She went over security features and safety. I can tell my items will be safe and well cared for. Thank you again! I will definitely be recommending this place to family and friends.
Very clean, easily accessible business. We rented a 10x10 for my entire 2bdrm condo just boxes and a bed and it was more than enough room. We were on the 3rd floor but actually it didn’t matter, the elevators were fast and roomy and able to fit 2 carts we could use of theirs quite easily. The manager kept the open/close automatic door open for us so we didn’t have to fight with it every time….which was great!Would recommend this storage facility!
Had a great experience renting my first storage unit at the last hour before they closed! I love the energy and vibe in this office with the Manager and her assistant, I believe his name is Michael. But I might be off 🙄 He was great and giving me the run down of how the facility works and how they are there for us! Not just because its affordable and has climate control but because you can tell that the ones working in the office (at least the ones my daughters and I met, really do get to know you by name) They actually acknowledge you! I would definitely recommend to anyone looking for one!!!!
Cathy was fantastic! All of their staff is well trained and gives excellent customer service. The prices are great too. They have everything that we need as far as accessibility and convenience for a very competitive price.I highly recommend this place to anyone in need of storage!
This is the cleanest facility I have ever rented. The staff are friendly amazing and very helpful. I was showed unit before I rented that was very nice and clean. The staff at this facility are awesome, plesent to talk to and very informative. I would recommend this unit to anyone looking to rent long term or short-term. Its Amazing
I love this place! On getting this unit Mike helped me and couldnt have been better service. And his Manger Cathy is amazing as well. Over all I wouldnt go anywhere else even if it was closer.
Great place to store your personal belongings and super clean. also thank you to Mr. Roetger for being super professional and for explaining/showing the facility
I signed up to get a 2nd storage unit. They were going to show me around when I told them I had a unit already. Did not need to be shown around. They were very friendly and help. Since I am a senior citizen I qualified for a discount which was great. The storage is very clean and secure. The staff are very professional!
I was very elated and impressed by the service given to me by the Manager, Cathy, she was warm, she was elaborate in her explanations and indeed guided me to having the storage with smiles. Bravo. Keep it up
I just got set up with a unit here yesterday, but so far Ive been impressed and pleased with what I see. The office has a clear view of the main access point to the storage units (which is a huge deterrent for thieves), and the various amenities available for renters (restrooms, quality carts, packing supplies) are all top notch. The staff was friendly and fun to deal with, and I think Im going to be very happy with the service I receive here.
This place has awesome service. Mike was very helpful and has a great personality. I would definitely recommend this place.
They were very friendly and believe it or not very comedic. Weve never had so much fun taking care of business. Very accommodating and understanding. A group of real people being supportive and genuinely concerned. Tkx Team
Mike is very good so positive and polite. The resources he is providedcan stand to be updated, the keyboard, and the internet reliability.
My move in was smooth and all bases we covered by Cathy the store manager. She is awesome!! and a sweetheart. I would recommend this facility to any and everyone. Thank you for the awesome!! Experience.
I went in and it was a smooth transition to seeing the unit to securing the unit. Agent was great very informative regarding every detail of the how, when, what, where, and who of StorQuest policies, and procedures. I couldnt ask for better customer then was given to me. I have already staring tell others about the company, and my great experience.
So far so good!Mike in the office was very kind and we had no problems with his assistance.This was our first day. Hopefully in the future there will be an update with nothing but positve things to say!
The staff at the FederalWay Wa office are wonderful and help with anything anyone needs they go above and beyond
Cathy was an amazing help to us at StorQuest at Federal Way, WA she was very informative and a joy to talk with. She helped my wife and I make the appropriate decision on what storage unit we needed.
Workers are very friendly and helpful and truly care about my stuff that is there for them to watch
Very friendly staff. Mike was absolutely a five star customer service representative. They were very busy....which should say something for their service and hospitality. I will recommend this place. The price for my unit was the cheapest n lowest I could find.....a bit out of my way, but I wasnt willing to pay no $60 or more for a small unit. Thank you storquest.
My experience was fantastic fromThe ease of reserving a unit to the great price. The facility was immaculate and easy to access and Mary the manager was great to work with. I’d highly recommend this company’s and location.
I worked with Mike and He was one of the nicest and most helpful people I have experienced in a very long time. The facility is clean, cool, and professional. Highly recommend!!!
Great facilities and the StorQuest person I met with was extremely polite and helpful.
Initially spoke w/ Kathy to set up reservation and finished it up a couple days later in person with Mike. Both super nice and extremely helpful with the whole process! Made us feel very comfortable with our choice!
Mike was very friendly and very knowledgeable about what he does. I would recommend him as the go to person at my local StorQuest Self Storage. Located on Pacific Hwy. So. at Dash Point Rd.Federal Way, Washington 98003
My experience at StorQuest Self Storage was a very positive one. I initially toured the facilities in Federal Way with the manager, Cathy and then again with Carmen when I was ready to make a final decision. Both Cathy and Carmen provided excellent (genuine) customer service. The facilities are spotless and state of the art in terms of making sure everything is clean and safe for storing items. I am happy I found StorQuest.
Facility is clean and secure. Staff is friendly, courteous and address any issues efficiently.
Amazing customer service by Michael! He was very thorough, pleasant, and professional! I will recommend your facility to all my friends because of him!
Wow! What a great new facility with Carmen and Cathy going well above and beyond to help with my moving and storing questions. Great security and bright lighting at nite. I would recommend this place to my friends. They made it super easy and comfortable! Thanks again!
Staff was very helpful and professional. The facility was clean and available equipment at the front door to help with move.
Michael was kind, courteous, and knowledgeable about your storage company. He makes me want to recommend you to other friends
Mike was super helpful and made the process very straight-forward and fast. The units and the building itself is super clean.
Mike was very helpful for me and I had a great experience a great customer service
The staff was incredibly friendly and already expecting me when I arrived. This was my first experience with a storage facility and they made the process easy for me to understand.
I just signed up today and the guy was very very nice and accommodating. Very professional as well. You can tell he really cares about his customers
We had a great experience setting up a storage unit at StorQuest. We moved from another storage facility, because StorQuest was cheaper, closer to our house, and a nicer facility. The person who set us up was very friendly and helpful, and we love the access to the facility, as well as how clean and nicely maintained it is. I would definitely recommend StorQuest to friends and family.
Very helpful & professional. Seamless rental process, walkthrough & instructions. Appreciate the ease of securing this storage unit.
Mike knows how to treat you right. What a great experience.
The assistant manager Mike at the Federal Way location was absolutely amazing he helped correct all the mistakes that were made in a timely manner got me to the correct storage unit very friendly very helpful and as an Im sorry / welcome gift he gave me the lock for the storage unit for free LOL when they are almost $22
The Guy working there was cool and helpful! Nice place very well lit and clean!
Kathy and Mike were great, we had a lot of fun, we laughed the whole time, they are awesome people to work with, I had a great experience there, and I would definitely recommend anybody, to the storage I really really enjoyed it thanks you guys, have a great day
Mike was thoughtful and great to work with. Appreciate the thorough nature of his introduction to the facility and the policies involved.
Best storage Ive ever used, good hours - 6a - 9p, easy access/entry. Always clean & well maintained. Responsive staff- when informed that a local burgler team was breaking into units at night, they increased video security, identified the woman & man(he had recently died in a suspicious fire at another local storage facility) then caught turned her into the FWPD w/i 3 days. Despite giving a false name, she was charged & will be facing a criminal trial shortly. The pair were also identified as probable perpetrators in a number of other local storage facility break-ins. They are also suspected of robbing local strip-mall businesses by going thru roof access doors late at night..... Thank You StorQuest Management team for protecting all of us customers.
Very good staff. Facility is kept very clean. Had a problem with the website, which the manager was able to fix. Improvement would be discount for pre-pay and allowing for longer advance pay for those of us who know we will need a longer rental.
The staff AND location are worth bragging about. I would highly recommend this branch to my friends and family!
I had a very pleasant and enjoyable experience renting my storage unit today. Mike, rhe youmg man on duty today was cheerful, knowledgable and experienced. He is quite effective and an asset to his organization. He didnt hesitate in addressing each persons individual needs in an effective & timely manmer. I am confident that I made the right choice in choosing this facilitu to suit my storage needs, and if anuthing needs to be addressed, regardless what it is; I can be assured it will be addressed and remedied in a prompt and effective manmer. Thanks Mike!
They are very friendly, and helpful.
The staff was friendly and helpful.I liked the easy access and the clean environment
This place is kept in immaculate condition, Tyler was super nice and helpful when getting me started on my contract, and the prices could not be beat for miles and miles in any direction. Security is top notch as well, requiring a passcode to even enter the building - with cameras everywhere. Why you’d go anywhere else, I have no idea.
Very nice staff, great security, really a safe place to store your stuff.
The facility is clean and nicely maintained. The storage unit is dry and definitely climate controlled. We were assisted by a very nice and helpful man. The only issue is that there were very obvious drug deals happening in the parking lot. It appears as though “business” is being conducted via storage unit.
I have a 10×10 and i pay $85 plus $13 insurance and if Im late its another $15 but the staff is really friendly and professional very helpful i like it here its a secure building with climate control... The first month i got it i only paid $50 Id give them 5 stars except i wish it was a little cheaper....
Great Customer Service, great facility, great security. Feel really happy with the facility!!!
I was all set to store my items, but when we arrived to sign the contract, the cost was different than was told me on the phone. I had made a reservation with the 35% deal. I called to find out if that price would change. They said that if I did the 35% deal it would not change for as long as I had the unit. That was not true. I went somewhere else. The reason I called was that I could not find anything anywhere on the website that indicated how long the 35% off rate would be...that was why I called...they assured me it wouldnt change...the people at the storage facility said it would change after 6 months. Dont make it so hard for people to make informed decisions!
The place is the cleanest, nicest, most secure storage facility Ive ever experienced.The prices are by far the most reasonable compared to all the rest in the area, and totop it off Kathy was an absolute pleasure to do business with. She really made the experiencea wonderful one. Thanks
Good people nice facilities clean
The store manager was so professional and knowledgeable. She even cut her break early because she knew I was coming to rent a storage unit. The place itself is very clean and tidy.
Great customer service, awesome facility, A+++++
Little detail, was dropping a friend who rents 3 units, so in conclusion it must be a decent storage facility if homegirl keeps 3 separate storage payments up.
Nice place! Only thing is the hidden fees they dont tell you about until you get there. You have to purchase a special lock of course from them. Ask a lot of questions and weigh your options. Other than that the place is immaculate and the lady at the counter was nice.
Well designed building. Layout is completely thought out.
Employeee was coldIntimadating with rulesRude to suggest one didnt know how to open lock ...and theres a 20 fee to cut the lockAnd 20 more to buy a new oneExpressed frusttation of all kinds of things that go on in these rentals as if i would also break rulesControlling attitude as if lucky to use the facilities not customer is king ..at all.
This place is awsome!! Reasonably priced units, very clean, and the staff is very helpful and friendly. I would give it 5 stars if it had 24 hour access.
Manager on location was great to work with and very helpful.
Management always goes above and beyond to make storage easy for my grandparents. The facility is always looking nice and clean. Great choice if you need self storage, I wouldn’t want my grandparents to take their business to any other establishment.
I found this facility online after a bad experience with Public Storage. This place and the employees Rock! Very Clean and lighting is great and come on automatically as you walk to your unit. They have carts available right at the doors to unload your stuff on to take to your unit. Well priced and Im SOOOOO GLAD I left public storage.
Quick and easy online renting app picked up my keys in under 5 minutes.
My first storage experience and they sure set the bar high for any other. Reasonable price, hours and terrific employees. Not to mention its brand new and air conditioned.Thanks
Super helpful manager, and the place is clean, easy to get in and out of and kept at a good temperature inside.
Clean storage facility with friendly staff. The lady who helped me in the front office was very nice and informative!
The employees are very courteous and the location is very convenient
Friendly staff, easy access, decent parking
Cathy is really friendly and awesome
Really nice.
Friendly, knowledgeable, and very help.
Had a very nice experience with this facility. The management was very pleasant and answered all my questions thoroughly. I couldnt have asked for an easier or more personable way to store.Thanks Cathy and Monica!!!
Really good experience
The place is so so so beautiful and Kathy was so helpful and amazing,thanks kathy
Great service clean fair price and well secured.
Staff at your new Federal Way, WA location was Extremely helpful in getting me set up and the experience was very painless!
I’m happy so far with the helpful and friendly service. Nice job, Monica and Cathy. 👍
Great service and easy!
Very helpful and extremely careful during this time to keep distance between renters along with excellent sanitation. Thanks!
Tara at the Federal Way location was so friendly and professional.
Customer service was amazing, definitely recommend.
Wonderful staff and secure place to store 👍
Extremely Helpful
Easy, quick and friendly!
Great place! Nice and clean!
Is good place
Love that there is a code to enter the building .
Amazing and friendly staff.
Federal Way location Awesome
Amazing staff