Absolutely horrible experience. I called and ordered a truck with a lift gate so that I could easily retrieve and deliver some heavy gym equipment. Making arrangements by phone was easy. The call was followed up with an email outlining our agreement and quoted price ($150.10). I only needed the truck for two hours and though I thought the quote was expensive I agreed to move forward. I arrived at 1:30PM to retrieve the truck. Despite having a copy of the quoted price the new cost presented was ($226.13 + $200 security deposit). Remember its for 2 hours! Nonetheless, I needed to get the equipment so I move forward. Its now 2:23PM and we go outside to inspect the vehicle. Guess what? Its not what I ordered. We go back inside and attempt to call Penske. They agree to check the local inventory to see if what I needed was available. I wait. Finally, Im told there is a truck available but now I need to drive the truck that is available at the current location to the other location to get what I needed. I still dont fully understand why I needed to drive their equipment to swap it out for another. Nonetheless, I did. Its now 3:14 PM and the location I need to get the gym equipment from closes at 4PM. I get to the other Penske location, retrieve the truck and set out to pick up my stuff. They neglected to include the hand machine that I paid for. I finally get to my location (after pleading they agreed to stay open 15 minutes longer) at 4PM. I load and drop off my items. I head out to drop the truck back off to the original location and I get dinged for going 5 miles over my original mileage request. Those additional miles are because I had to drive from a Penske location they directed me to that was further than my original booking. I dropped the truck back off at 5:20PM. Not one time did anyone apologize, offer a discount or attempt any service recovery. I will never rent from or recommend Penske again. Very frustrating !

They try hard, work to please, could use more service clerks with training specifically on Penske rentals in particular, but seem to get the job done, mostly with a smile.

$700 for one day car dolly and truck. Are you seriously guys? Zero star,