Highly recommend this store. Everytime i come in this place i feel like im family! They are always so nice and will go above and beyond to help me with needs. Needless to say i am not tech savvy and these guys make it very simple and take such good care of me.

Service was excellent. Alex and Chad helped me and I got a great deal.

Every time that I visit this location, Roman is always super helpful and attentive. Even when there is a store full of customers, he always manages to help everyone out in a timely manner. Im so grateful that I switched to a company that has employees who know what they are doing and dont treat me like Im dumb.

Love this place. Every time I go in Joe, Chad, Roman, and Audrey go above and beyond to make sure everything is working properly and if I need anything! I switched from Verizon just because of the great customer care and the service is just another plus. I highly recommend,

Really helped get me new service. I appreciated the service and knowledge that was given to me. Great job!

I had to go into the store a few times throughout the week and each time both Joe and Roman were very helpful. This past time when I went in Roman put on the screen protector that I had just bought from the store. He then noticed that the one that I bought was broken. They wanted him to just charge me the $8.00 for a new one but instead he bought the new one for me because he said that is not the right thing to do. I was very impressed with the service there because of the fact that Roman was willing to buy the new screen protector because he did not feel it was right to make me buy a new one and that he took the time to put on a new one. I highly recommend going to this store thanks to the great people that work there.

I want you guys to know I absolutely loved chads service! He really explained everything so I could understand it and gave me 100% of his attention and solved all of my needs! It made it very simple and went above and beyond my expectations! I will continue to come to this store and recommend it to everyone I know!! Major kudos to the Helena store 😊

Great service! Great customer service! Enjoyed every moment until I left! Great job!

Amazing service and staff, Chad the store manger was great! And always a pleasure to work with. Love coming into this store and getting the attention I need. I highly recommend this store to everyone!!!!

Went in to switch my services from Verizon. Roman was very helpful and made the process quick and easy. I am very happy with the excellent customer service skills and the knowledge he had to answer all my questions.

Working with Chad is always an amazing experience. Everyone at this AT&T knows what they’re doing and knows what they are talking about. Amazing work and I can’t wait to go back into the store and get the same experience!

The Helena Montana at&t store is good place to get fast service and Alexs was the sale person who helped me in getting a new phone I like the phone got.I will go back and get a AT&T flip phone.Thank you Alexs.

Dear At&t. I recently purchased a new commercial phone line for my business and your sales manager Chad Lenhart was extremely professional and helped resolve all are porting and business needs. I would highly recommend them for a promt and knowledgeable service! 5⭐ rated!! Call Halo Technologies for your security needs!!!

They service Joe and Audrey provided was terrific - great expertise and incredible customer service. We upgraded my mom’s phone, and because it was an older phone, required extra time, a little out of the box thinking and a whole lot of patience 😂

The manager of this store was amazing. Very professional and knowledgeable. Store was clean and staff were attentive and friendly.

Super respectful and amazing service! The manager Chad was awesome and definitely encourages me to keep using this service!

Waited while the 2 of them were helping others people. Got told that my new plan was the best they I had. New phone. Like it. But, all the games didnt go over the new phone. I am a gamer and was looking at his phone alot. Felt like was not important. Was not happy at all.

Shoutout to Chad Lenhart! Great manager and great store, keep up the good work :)

Great staff! got the help I needed, this will be the only AT&T I go to!

AT&T likes to cancel programs that their customers signed up for, and doesn’t adequately inform them. Then don’t refund the money the customer paid for the the program. Shady.

I went to this store to get a new phone line. I was there for over an hour because they had to verify my identity with their 800 number the guy that helped me was great. However after having multiple problems receiving the items that I ordered and speaking to the 800 number several days in a row I then called the store and the store manager hung up on me said there was nothing he could do to help me with the issue I was having. I canceled my order and I am sending the phone back that I received. I will not pay a restocking fee for AT & Ts inept service. I have noticed the corporate company has a one star review, I should have looked at that before ever walking in to an AT & T never ever again. My mother has been with them for 20 years and she is canceling her service with them that is how bad they are. Absolutely zero customer service from the store to the corporate headquarters.

Amazing experience, Chad really took the time to explain my benefits of my plan and even took an extra few minutes to explain how my phone works! Would definitely recommend this store to anyone and everyone I know. I would give 10 stars if I could

Great experience! Chad is GREAT!

I would give 5 stars because Chad was amazing in helping us with our purchase and setting things up. Very knowledgeable he went above and beyond in my opinion. Definitely will be my go to store from now on and I dont even live in Helena. I took a star off because the store had no phone in stock! I think that was a timing thing. Over all great experience. Thanks Chad for the mask tip too :)

I would like to say thanks to my salesman Chad L. He was so helpful. I will come back to this store from now on. What a great experience. great guy!!!

Chad was incredibly helpful and went above and beyond to make sure my switchover went well. Very attentive, courteous, showed me all the options, personable. I would recommend to anyone and everyone!

Diylan and Dawson are super nice and helpful and fun to be around

Customer service sucked. Once they had my money they didnt want to provide any further help. They didnt provide and I couldnt get any info on the phone or plan I purchased. I still dont know what kind of a plan I received nor its price. I dont know the price of the phone nor my monthly payments.

Probably the worst customer service I have ever encountered.The gentleman helping us was constantly answering personal phone calls. He basically chose a more expensive version of the phone my father wanted without asking. He didnt even set up the phone for us or provide us with the proper items to set it up at home.Brought it in the next day where they tried to charge us for their own faulty equipment that the other worker failed to install.They even went as far as to change the phone plan entirely without asking.

WARNING. Multiple unrequested services were added to our line without our approval, costing us a chunk of money (e.g., why would a $100/month data plan be added, plus $10/month insurance, when we asked for the simplest, low-use voice and text only line on their cheapest flip-phone?)We had to bypass the store and go direct to AT&T to get these unrequested charges removed. We wanted to support a local franchise business, but that seems to have been a mistake. They took advantage of us. That wont happen again. WARNING,

I have lived in Helena for 5 years, and the employees at this store are always so kind and helpful. My husband and I went in to get new phones this afternoon, Alex helped us, he was so patient and kind throughout the whole process. Mariah helped us narrow down which particular phone we wanted and we couldnt be happier. Thank you both for being so wonderful!

Staff is exploit and very knowledgeable

Came in upset but Chad turned it around 100%and I’m walking out Happy as Chad explain everything to the tee with me THANK YOU CHAD👍

Mirah is a great customer service representative, and AT&T 5G service is outstanding they blow Verizon out if the water. Especially in Clancy!!

Great service

Chad at the ATT store here in Helena, Montana was GREAT! He helped My girlfriend out and it improved our lives because I am working out of state. He stayed open late and went above and beyond for us I am seriously considering switching because of his service! Thank you again chad!

Poor customer service. One person working with another customer but never acknowledged us. Came here to check on switching, waited 10 min then left to go to Verizon.

At AT&T they will give you the rin around game. Not happy with my service at all. Bunch of false information given, with no answers.

I was having a problem with text messaging app. The staff were so helpful in working towards correcting the problem. Even though it couldnt be corrected they went above and beyond.

I went into the Helena store a few months ago because I was having trouble with my Samsung phone that I had paid off a couple months before. Chad ask me a few questions about my phone and after answering them I was able to see that my phone was dying. I wanted to buy another Samsung phone as I had been happy with the ones I had in the past and I had not been happy with iPhones in the past. I told Chad this. He ignored me and talked me into buying an iPhone. They didn’t have one in stock so I had to wait. While I was waiting I looked the phone up and found out that it didn’t have an earphone jack so I couldn’t use my headphones. He sold me a $100 screen cover and unfortunately I opened it. I went back to the store and found out that I could have exchanged it for $45 but since I opened the screen cover it was $145 and I decided I would have to live with the phone. Chad told me everything would transfer from my old phone. Not true. He sold me insurance without telling me, he was supposed to ask me, I had to pay for a month before I figured it out and canceled it. This wasn’t all. But the big thing is that I hate, hate, hate the phone. It seems like I find more all the time that I hate about it and I am stuck with it. Now I feel about the AT&T Store salesman the same way as I feel about car salesmen. Thanks Chad.

Always helpful and rarely need to wait.

Alex is great its all good Ive been pleased Ive seen him a couple times

Your company should have at least two employees working while one is at lunch. Dont get me wrong this group that is working at our location is fantastic. They all deserve a raise. You finally got people in this store who actually care about the customers. Thank you for listening to me.

Alex was very helpful when upgrading my sons phone. No long wait, very knowledgeable, & made getting a new phone easy!

So much fun. Alex is excellent. Thank you att

I had a problem with my phone where I couldnt access ANYTHING-- could not text, talk, even turn off phone. Went to Helena AT&T and they were able to take care of this problem quickly and efficiently. Personnel professional and friendly. Thank you AT&T.

Very impressed with the customer service here. We have been customers for over 20 years and truly cannot complain about the level of care taken by the employees in this store. Thank you!

Truly amazing service. First class service team.

Mariah and Chad are great when I come in. I come in couple times a month for help with my iPhone and iPad and they give me help with a warm smile and way.

Great service. Great ppl.

I was having problems with my relatively new Samsung S10 and when AT&T offered a trade in, I decided to take them up on it. The experience was seamless and, so far, the new phone (Samsung Note 20 5G) appears to have solved my problems!

Chad and Alex worked very hard to make sure my service was set up exactly as intended. Despite all the challenges we currently face they were persistent and made sure things worked out.

Great experience like always! Alex is a rockstar!!!!!

Staff is helpful and kind. Got me set up right away. Was in and out in 30 mins. Set up with a new phone.

Megan was super helpful, quick and explained things to me, very well

Monique Snook was very helpful and had great customer service. She went above and beyond. I came in a few weeks ago to get my sim card issue fixed and she did it the 1st time and I have had no problems since. She was very nice and had a great positive attitude. She greeted me on the way in and left me in a good mood. Overall great service

WORST experience with at&t in 15 years. Lost my phone in the middle of a two week trip & needed to get a new one. Had the option to switch to Verizon and get on my bfs plan or he could switch to at&t with me.Thursday: Initially the customer service was OK because Chad knew we were considering Verizon. No promotions or offers, all he said was “we can do better than Verizon”. I asked for a price and he said it would be $200 a month for both of us to get new phones. Once we agreed to go with at&t, Chad was friendly enough. He was unable to keep either of our original phone numbers at&t or Verizon so we agreed to a whole new phone plan with two new lines to make it easier for him. He said they didn’t have the phones in store but they would be delivered Saturday or Monday at the latest.Over the weekend we realized that although the store was supposed to contact us to pick up the phones, they had never retrieved our contact info. We stopped by the store on Sunday to leave our information and met a most unpleasant Mariah. She stopped her poor interaction with another customer to ask us what we wanted. We said we were just checking in on an order from Thursday morning. She barked that the store doesn’t receive deliveries on Saturday. We attempted to leave our contact info but she cut us off saying the number would be on the box (new unactivated lines so she was going to call the box...) and she would call that number “if she wasn’t busy Monday or Tuesday”. We gave up and left.Monday morning: upon walking in the store Mariah barked “they’re not here”. We came by again around 5pm hoping to encounter someone else who would be willing to take down our info. We were greeted by Chad who had forgotten who we were completely but Mariah interrupted all customer interactions to bark that the order was in the back.Chad gave us a phone to set up on our own and said we were good to go. We asked about the other phone which he had clearly forgotten. He said it hadn’t arrived. After being interrupted multiple times and explaining our situation AGAIN Chad agreed to take down our contact info. We thanked him explaining we had been anxious to come into the store because every interaction with Mariah had felt like an attack for no reason. He said she was new but it was still no excuse.Tuesday: no call. We checked by at noon with no luck. We checked again at 6pm - still no. Chad said he couldn’t access tracking info. but we should have gotten an email. We reminded him AGAIN that he never asked for our email to start the account. He said we could call 611 for tracking info. I sat down in the store and did so. Long story short, it took getting an at&t rep on the phone to get Chad to look in the back “for the 16th time” and find a phone that had been delivered at 11am. So it had been there when I first stopped by at noon. Supposedly the phone was placed on the wrong shelf by an associate or so we were told. At the end of it all I asked for half off a phone case to make up for the awful experience and chad said all he could offer was a promotion to buy $100 tempered glass and receive 20% off a case. What an awful deal. But he made sure we knew that at&t reps will put on a screen protector when you buy one. Cool.Entirely unacceptable customer service. No one at this store listens before they speak. Customers are not remembered and notes are not taken seriously. We basically paid $2,000+ to do everything ourselves and be treated like trash. This store is probably costing at&t more money than it brings in. Go somewhere else.

Way better than the customer service reps through call center. We still didnt get the issue resolved. But he said come back in 2 days and see if the system updated ....like the store rep and I had been assured it would be. He said come in and we will get it resolved one way or another.

Alex and Mariah were so very helpful! Not to mention patient with my being techno challenged. Thanks!!!

I was helped by Chad and he went above and beyond to help me figure out what product will work best for me. He was super patient and extremely knowledgable, answering any and all of my questions. Chad made all the difference in my shopping experience and I am grateful for his assistance.

DO NOT GO HERE! They give you false ATT rates, and add on services you did not request. They recently got rid of all their staff for falsifying services!

Love going in there and seeing Alex there! He is awesome!

Chad was an awesome help today! Thanks Chad! 🔥🔥🔥⭐️

I went in to switch two phones to AT&T Prepaid with auto pay and multi line discount. Seemingly a simple task. Over three hours later, I left with one phone working, a call into tech support to get the other phones data plan working and neither phone on the proper data plan. I think I would have been better off doing it online and taking my chances with porting the phone numbers.Boosted to two stars only because of a quick resolution by the AT&T corporate office in Kalispell that got everything fixed.

Chad the sells rep helped my wife an i get a great deal and was fast an easy. In an out about 30mins or less.

Thank you for your help in exchanging my iPhone. I especially appreciate Curts patience and professionalism. I got a bit frustrated waiting/ figuring out the phone transfer, yet he was incredibly patient and nice despite my attitude. Thanks for all your help and for getting me set up with my new phone, keep up the good work!

This is good because of Alex and Chad

The manager is so amazing here she was very helpful, even turned on a cartoon for my toddler 😍

I was very pleased with the customer service. Kevin did a fabulous job. He was very respectful and polite. The place is clean and easy to navigate.

I asked to purchase a prepaid SIM card with mobile data. However the mobile data tower was down and they did not inform me of this until after I had paid. In other words, they sold me a prepaid unlimited mobile date plan that had NO mobile data. They knew this, or should have known this, and should have told me before I paid. The manager, Pete Rosario, refused to refund my money saying that prepaid plans are non-refundable -- even when the service does not have mobile data. The fact I was not told before purchasing the SIM card, and the fact Mr. Rosario would not refund my money, to my mind shows an intent to defraud at the consumer. Be careful before you purchase plans from this store.

Great customer service Everyone is very helpful and easy to work with.

I would like to express my appreciation for the help insistence that I received from Mariah hintz and Alex meza . Their assistance has made me a believer in AT&t. Im not sure what kind of awards are available from the corporate office of AT&t but they are certainly wonderful representative for a&tt!!

Did not resolve the issue.

The Manager is awesome! She was helping 3 customers at once and even helping an employee at the same time. Kudos Katie!

Alex is an awesome! 5 stars!!

Seem to always have to wait for a long time before there is anyone able to help you. That said, the staff have been knowledgable when I have had to come in.

The staff is uneducated and selling completely rubbish products!We were a group of 5 people asking for a best deal with some mobile data which works in both the US and Canada. We planned to travel only for one week and the woman in the shop assured us that there is definitely a plan for us. We paid $50 and happily left the store with working connectivity. Nevertheless, after 2 days when we crossed Canada border, the internet stopped working and for 5 days we were stuck in Canada without any connection even though the shop-assistant promised us that the sim card will work in both countries! Please have some training for the staff and do not spread the wrong information to customers.

Had to go back twice first employee didnt set up phone properly and lost e-mails When I returned had to argue with another employee that my phone was not set up correctly. They tried to make me feel like I didnt know what I was talking about.

So helpful. Great customer service.

Explained my bill and got my bill lowered.

Alex provided me with an extraordinary experience!

Set new store record by being able to shove a whopping 3 Iphone 8s into my prison wallet, was then promptly arrested

Went to this store in December to upgrade 1 line I had for a Christmas present. As I was in there they offer me to upgrade another line because their iPhone XR phones were on a bogo deal. But I was getting an iPhone XS Max. I went ahead and got the XS Max, and paid off two other lines to get the XR phones under the impression it was a bogo. They told me it’d appear on my account within 3 pay cycles, never appeared. So I call 611 they tell me they did it wrong. I was supposed to add a line but if they didn’t inform me of that they’d have to credit me for the bogo on their mistake. I go into the store and they claim it has absolutely nothing to do with them and I need to get ahold of people working with the 611 contact number again. Big waste of $600ish to pay off two lines under the impression I’m getting a deal just for this store to have been trying to trick me into sales. Probably the last time I’ll do an update with AT&T. As soon as my current contracts are up I’ll be visiting elsewhere.

Not only understaffed but staff wasnt knowledgeable. Disappointed.

Always seems to be extremely busy and under-staffed. The employees are very helpful, and the customer service is great. Expect a wait, though.

Helped me unlock an older AT&The phone with no problems. They were polite and able to solve my problem quickly.

Professional and knowledgeable staff

This review is for Matt, who helped me upgrade to the note 9. You are a very polite and professional young man! Great employee! Edited Turns out matt forgot to add the insurance we asked for on my $1000 phone and now the screen cracked and we have no insurance...thanks matt(Edit) this review went from 5 stars to 1 star recently because of the earlier stated reasons but now i just did a insurance claim on my new phone and they actally send me the new note 20 plus instead of my note 10 plus max 😍 thank you for upgrading me for free i have moved my review to 4 stars thank you for valuing me as a customer!

Great service and the lines arent very long

The agents, at this store, were funny while being courteous and helpful, made my visit pleasant whether they were able to help me or not.

I had a great experience with the new store manager he helped get a new phone and provided great customer service to everyone in the store.

Amazing customer service though expect a wait they could use more staff on hand to limit wait times up to an hour just to meet with a rep but the customer service was well worth the wait

Thxs for all your help getting me back on line love those smart phones. Val

Their employee wasnt helpful at all. On the verge of being rude.

They hire the people who get fired from t mobile. Watch your information folks people get fired for a reason. The key question when you call t mobile is are they rehirable.

Eric is the man.. youll be able to to get a better understanding about phones.

Amazing staff, even better service!!

Horrible customer service. Left 4 voicemails in under 2 weeks to set up appointment to getDirect TV installed- never received a call back.

Great service and had my samsung in stock

I would like say how great the service was I received from the crew at this AT&T store. Even though my cell service is with a partner of AT&T (Consumer Cellular) they helped me move all my files from my old samsung AT&T smartphone to my new Samsung AT&T Galaxy S5 Active which was a used phone from a friend, My old phone was really old so it took them awhile longer than normal to move all the info. I have to admit that I am somewhat smartphone challenged but they made me feel right at home helping me understand all the new stuff that my new phone could do. While I was at the store several more customers came in and were all greeted with a smile and hello how can we help you from this crew. Something you just dont see and hear much anymore. Big thanks to this AT&T crew!