This was a horrible experience! Came in with a simple problem should have been a simple fix. Said I needed a new sms card which they replaced. After being assisted with the phone for over 30 minutes, and after waiting over an hour to see someone, was told it wasnt the sms card, it was wiring within the phone itself. As the phone was under warranty, I called Samsung and made arrangements to return the phone for repair. Fortunately, theres another Verizon store in town. I took the phone in there to make sure my data was backed up and phone was ready to return. They had my phone working in less than 5 minutes. What a waste of time. Dont go to this Verizon store if you want help. They seem to not know much about phones.

I don’t always wait in long lines, but when I do, it’s at Verizon. Great staff and great service, worth the wait.

Had exactly what I needed!! Usually very busy but customer service is great

I have gone this place to return my iPads which were bought at Hot springs AR during our Thanks giving event. I Came to know MONTANA DOESN’T HAVE SALES TAX. I Regret my self for buying these tablets at Hot springs AR and paid 82$ as sales TAX. When I ask for refund the store people said I can get 18$ from sales tax I paid at AR, which Is worst part of the VERIZON Process. They suggested me to dail *611 To talk with sales team who can help me in this matter. Disappointedly I came back to home.The store people are nice and customer friendly. They have answered all my questions.

Helpful staff and a great selection of phones and equipment!

Good service, but slow as there were only 2 working

This place is horrible and wouldn’t help with the phone, wouldn’t help transfer Information to new phone wanted to charge to take back a broken brand new phone that was given to us broken. Don’t go there horrible

I just got turned away from Verizon. I got a replacement from asurion I cant activate. I came to get some help and was told it was a 90 minute wait. I came back 60 minutes later and was told the store closed at 6 the sign on the door says 7 and it says 8 online. The customer service I received is absolute garbage.

Little bit if a wait, but excellent service!!

Verizon does have solid network reliability in town but there are plenty of gaps and dead spots. However, I finally grew tired of being charged different amounts every month with their fees etc. Constantly calling to verify every month about why my phone bill varied 10, 20 or 30 dollars every month while my service was exactly the same. Finally went down to the store where I waited 40 minutes to have a 1 minute conversation. Nothing changed from the conversation but my carrier. I won’t be back. Goodbye Verizon. Happy to report I’m now paying much less for my service and my bill is EXACTLY the same every month. My advice. Shop around.

Last time I was at this store I was told I could make an appointment because I waited for 45 min for assistance. Well I did this time and and don’t bother. It’s not honored.

The Helena store has really improved its service. If you go there ask for Jake.

These guys are awesome and extremely helpful!

I absolutely HATE Verizon!!!! They are the worst cell phone company. They will steal from you and make you pay twice as much as they say. Dont trust them!

Professional Service as always! Dont know why anyone would go elsewhere? Verizon still has far and away the best service!

Annie was wonderful. She was patient and did not talk down to me.

Absolutely horrible experience. Customer service is a total joke in this store. Id give zero stars if it would let me. Even though this is my home store Ill never ever go back

Excellent. I had made some changes on my phone and somehow disabled my keyboard. They fixed it within minutes!

This place is a joke been waiting for 2 hrs for someone to help me out with a new phone.

The staff here are amazing, got my issue sorted out rapidly after the online and phone chat Verizon had proved absolutely useless, a not uncommon occurrence. I told the manager verizon as a company is almost as bad as AT&T, but his staff is good. This is not the first time I have had to find a store to get something resolved, and likely wont be the last....

Not very good customer service

My last few visits in there were great despite that in last couple of years occasionally gets crowded during the afternoons and evenings. They do take appointments which is the best way to get serviced. The location is great and the parking is OK.

If you want want timely customer service, this is not the place. Once you get the ability to work with a rep, they are helpful.

After buying several items I was offered a deal on a docking station. But they didn’t have one in stock. Said to come back in a few days to check on it. Did so several times. Still not one in stock. Checked today and they had one but refused to honor the agreement. Said I waited to long. Now who’s fault was this. I bought a phone and iPad and wish I hadn’t. This store is the most miserable store to go into. You wait an hour or more to get service. And then they bad mouth the guy you talked to in the first place. They really don’t care to help you. They get you on one thing and then refuse to honor what they started for you. It’s sad to see they really aren’t a service at all.

This particular Verizon store always has the most helpful staff and always help find what you actually need rather than sell you the latest product. I originally went in with my boyfriends family for their questions, but I was able to ask questions on my account, and I was able to get direct answers from the rep quickly. I have tried going to other Verizon stores around the state, but I always have the best luck with everything Verizon related at this Helena store!

Had a really good experience. There was this lady was really awesome. I would give her a shout-out if I could remember her name she was just really great

I knew my phone and tablet were in need of upgrades. Sofia assisted me in deciding which upgrades I needed. She also assisted in transferring the information from the old phone and tablet to the new phone and tablet. She was very helpful, knowledgeable and courteous. I am very pleased with the new phone and tablet. Thanks Sofia and staff.

Verizon lost 8 lines from me because I went in to see why my Gear S was blinking. I couldnt click anything so I needed help factory resetting it. Andrew, the Assistant manager did some things and when it turned on all my settings were there. I told him thats not a factory reset because it would remove all my settings. He told me I didnt know what I was talking about. I politely said, Im not sure why youre being rude. His word, I will say the same to you. Your assistant manager is creating an atmosphere to leave Verizon for another carrier, even for lesser service. That says a lot. Went back a few weeks later and he asked what I was in the store needing. I told him and he tried to help me and I politely said that I would wait for the next person. He said he will help me or I dont get helped. I left. That was the final straw and I ported all my lines away. I had 3 cell phones, 3 tablets (2 ipads and a Galaxy S3) as well as 2 Galaxy Books for my business. I dont get the cell service that Verizon has, but I get great customer service. You dont have to have the best product, but you have to have the best customer service.

Overall I like the help I get there. My last visit I had an associate go out of his way to help resolve my problem after one on the previous visit didnt seem very interested in my problem. I have had more luck in help at the store by Macys than the others.

Helpful people but they cant do everything. They hand you off to customer service when they cant get everything resolved.

I just went in today July 27,2017 and a lady named Anna helped me and she was extremely rude the entire time and degrading in her tone. I understand this is her job and she knows phones but she doesnt know my phone and the problems going on with it. She tried to argue with me the entire visit, didnt give any helpful advice or offer support. If you work with customers you should have better customer service and she did not!!

I always get good service from this store. Thanks Chris for the excellent customer service. I love my new Note 9!!

Everytime we come in this store we are lied to. We get told one thing and the next day its completely different and no one will admit their mistake or even attempt to fix it. We have 6 lines right now. I will not buy another phone from them. I will finish paying off the ones we have now and I will be switching service providers.

The customer service was appalling! I will never go back. I cant believe the way I was treated the last time I went into this store. They actually lied to me and they always found a way to make me feel uncomfortable. Negative stars if I could.

This is hands down the best Verizon store I have ever been to. I will always go here for all of my new phones and accessories. The service is amazing.

I tried to buy a new charger today. When I went into the store I told the lady what I was looking for. She grabbed the charger from a stand and walked me over to a self serve kiosk, instead of checking me out herself. I couldnt get the kiosk to work so I left. Terrible customer service. If I wanted to do self checkout, I would shop on Amazon, which I ended up doing to buy my charger. Thanks a lot Verizon.

Way faster customer service compared to last time I bought a phone.

Laramie was an awesome salesman to work with. Courteous and extremely helpful. Very positive experience at this store and with my service.

Extremely friendly and fast. Bright clean building and knowledgeable staff! Greg is the best!

The people here are very helpful as long as there are not too many customers.

The store of No...we cant do that.Absolutely the worst Verizon store ever. Weve been Verizon customers for well over 18 years and have never experienced (on more than one occasion) a store with staff that seem unable to conceptualize the idea of Customer Service. Buy a new phone from Apple, walk in and ask for assistance to set it up? Nope...We dont do that. Dear Manager (or Verizon Regional Manager) Please do something about this location. Its NOT what our experience of 18 years with your company represents! What a dissapointment.

Awesome customer service and satisfaction. Love Verizon

Would not help. I have 300 in gift cards does not say inly go in certain phones. So they wont refund the 300 they just told me screw you. They say they wont guarentee any gift card or work to make customer happy.

Ok they dont take old stuff off phone and put on New one anymore. For mosr6 would be ok. For others a challenge.

Consistent help, irregardless of your knowledge or understanding, very much appreciated !!!

Knowledgeable techs, good tech to customer ratio, clean bright store.

This Verizon WIRELESS store is always helpful with all of the issues that I may have with my phones. And. At times with kids and the problems that come with their phones .KIDS... Always Helpful

I came in at the end of September with a variety of problems and Jesse Diepeveen was abnormally awesome. He helped me with phone and memory issues I did not know I even had! Thanks so much!

They took my name and number Then They Forgot About MeLEFT ME STANDING OUTSIDE!!!!!

The last 2 months that I have gone in to pay my bill, the kiosk has been unable to print my receipt or email my receipt. The workers have been rude and treated me like I was wasting their time when I asked them to print my receipt! Very unhappy with their attitudes!

Hopefully they are not too busy when you get there or youre in for a wait. But they are very knowledgeable and get you back on your way in no time.

Ive gone through hell trying to find WiFi phone that will work on my property. Finally!!! Verizon had the phone at a reasonable price. Showed me how WiFi calling works. Now I can get rid of the satellite phone that doesnt work.

Apart from a few customers with attitude problems the staff was very accommodating and respectful

Went there because of an issue with the calls dropping and signal strength. They did no more than the last time I was there, basically nothing. I am paying for protection coverage month and they seem reluctant to acknowledge the phone is garbage (Pixel XL) and replace it with something that works. They replaced this phone once before when it started having a different issue, without blinking an eye. Of course they replaced it with a refurbished phone, not another new phone. I think Google made a bunch of junk and jumped at the chance to pickup some of the Note 7 replacement business. Biggest mistake I ever made, getting a Google phone.

Always helped quickly, always has patient staff waiting to help and getting the right answers.

Vary good and Ian was vary helpfull.

Really good customer service 👍😊

Staff was excellent went out of there way to help with everything I needed

The service was great. I went there for a jetpack and was out in under 10 minutes

As far as Verizon stores go, ours here in Helena us is pretty nice with some good staff!

This is a corporate store, have any issues go see them. Fast and friendly.

Train you staff. 6 employees at one time and no one knows anything!

When I went in for help, I was so mistreated by the young, chubby brunette woman who works here... I had spent a ton of money on a non-activateable Verizon phone and was trying to figure out how to switch from straight talk to Verizon prepaid. i became flustered, confused when I was appraoached by this horrible woman who was so short with me, acted disgusted with my child, rolled her eyes and did everything she could to not help us. I was surprised and hurt at how quickly she pushed us out the door saying theres nothing i will do to help, sorry you wasted so much money on us and oh youre baby is trying to touch our things. Bye.Turns out i am not switching to verizon.

Not helpful. Im having a bad customer experience all around with Verizon. This store was just the icing on the cake.

Walked in at 10:10, already 3 ahead of me. Walked out at 10:30, still 3 ahead of me AND 6 behind me! Ten people wondering around, waiting for service. I dont have time to waste and Verizon obviously doesnt care. Time to do a little shopping around!

They’re closed so hard to judge

Always super helpful and knowledgeable staff!

Frendly and helpel.

Always attentive and helpful.

Dont stop here if you have anything else to do that day. It takes hours....not kidding.

Always friendly and willing to help

Nice people who work well with you

The laziest customer service reps Ive ever interacted with in a retail store. Ill be switching carriers. They should just replace the staff with a vending machine.

Kyra is so sweet and funny

They down graded my smartphone to a JV7 which I hate

Great customer service

Some amazing staff there

Took two visits and three hours to set up hotspot account

Do I need to say more?

Service personnel not friendly nor helpful. Stick to any of the several independent, authorized VZW retailers elsewhere in town.

My favorite phone company.

Very helpful and kind

Bunch of rude people in that store not happy with the customer service!

Always crowded, never approached by anyone when I went in looking for an accy

Wasnt helpful at all

Always helpful!!

Friendly and knowledgely staff.

Fast and friendly

Best service in MT.

Not real helpful

To commercial ized

Very helpful

Very friendly.

Born