I am so grateful. Dr. Smith and vision therapists Kara and Amanda were patient, encouraging, kind, and knowledgeable throughout the process of correction and improving my vision. The whole staff at Suburban Eye Care were always kind and helpful.I spent 7-years with medical doctors telling me I have chronic migraine causing my constant headaches, disorientation, and clumsiness. At times I felt like I was having an out-of-body experience.When they acknowledged they didnt know what was causing all these symptoms and were only trying to manage my headaches I was devastated that I had wasted 7-years.I then searched online for my symptoms and most of the results indicated vision issues. I contacted my eye doctor who referred me to Suburban Eye Care. After my evaluation appointment they recommended vision therapy.After 7-years I was hoping this would not also be a dead end but needed to try. I was grateful for their confidence. I was impressed with the various vision therapy exercises and soon found I actually had more time without a headache, this was huge. I had almost forgotten what it felt like to not have a headache. Over time I also found I was tripping over or running into things less frequently. My disorientation is much improved and I continue to work to keep improving and Suburban Eye Care will be here to help me. Thank-you.
So happy. Colleen helped me pick out my frames and took the time to make feel comfortable. Wasnt rushed, tried as many frames as I wanted. Great experience. Of course Dr. Arnold is also a gem.
From start to finish my experience was all positive! I saw Dr. Smith who was very personable and answered all of my questions in ways I understood. Colleen, my optician, was GREAT! I look forward to future visits here.
The easiest eye exam I have ever had and the best pair of lenses that I could get. I appreciate everything the doctors do for me there and will return when I need to. Thanks again for everything!
This is my first Google review but I felt it was necessary. After some googling I found this website, called and spoke with Amanda Franklin who said she is the chief therapist. I was so impressed I made sure to write her name down. I had many questions about vision therapy for myself and my son. Other doctors said surgery is needed And we did patching forever with no improvement. She spoke with me for quite awhile, asked questions, answered all of my many questions, and explained things in a way that made so much sense to me. Her level of knowledge, professionalism and empathy was astonishing and something we need more of in this world. I can tell we would be in good hands with her and she spoke highly of the other staff also. I unfortunately dont live in MI but I would drive hours to come to this location after the conversation I had with her. If you live in the area and need vision therapy I would 100% say call Amanda Franklin, this young lady is something special.
I have been a patient at Suburban Eye Care since I was in elementary school. I am now in my mid-twenties and my elementary aged daughter is a patient too and our experiences have always been incredible over the years! From front desk/check out to Dr. Arnold and his colleagues, all the way to the optical department. Hands down, your entire family will always be made to feel comfortable and taken care of. We just got new glasses with the help of Colleen, and for someone who is so self conscious when choosing new frames - she made the entire process a breeze!
I have been a patient at this optometry practice since I was 12 years old. They have always been on the cutting edge of technology and diagnostic techniques. The friendliness, professional care and high competency of record keeping that I have received over the last 30 years has kept me coming back. On my most recent visit Dr Arnold said glasses would help but didnt push me to buy them. He gave me the information I needed to make my own choice. I did go forward with buying glasses and Colleen was wonderful. She had my insurance information printed out so she could easily reference what my plan covered and found frames within my coverage. I would highly recommend this optometrist practice to anyone.
Great experience! The staff took every precaution to keep the place clean and prevent the spread of Covid-19. Everyone knew how to wear their masks properly based on posted signage and all the equipment and rooms were sanitized before and after visits. The doctor was very friendly and clearly explained my eye health and what methods would be used to help it. Picking out new glasses was quick and easy. A staff member and I discussed my preferences and together we picked the best option. Highly recommend it.
Everyone here was polite and attentive! The doctor (Dr Arnold) explained everything and answered my questions. I was able to get in very quickly. Colleen even fixed up my old glasses like new while I waited for my new ones to come in. Thanks!
I had my first appointment with Dr. Arnold today. The staff could not have been any more welcoming, accommodating and professional. Sarah was excellent on the intake and patiently listened to my issues. I am not an easy case and have a pretty complicated history. Many offices and doctors are not patient or knowledgeable enough - not Suburban Eye. The real star that day for me was Colleen in the optical department. I needed to order a new pair of glasses since my frame broke. She told me that the lenses that I would need are not available nationwide foe almost a year! But, she quickly thought of a possible solution for me. She went in the back and found a frame that dit my lenses! I could not believe it. Honestly, I don’t think I have ever received such incredible service and graciousness. She will always have my business. Do not hesitate to make an appointment, especially if you are a “difficult” case!
Our son went through the vision therapy program at Suburban Eye Care. Last school year, his first grade teacher recommended the program to us. My husband and I are both teachers and were a bit skeptical. We hadn’t ever heard of this type of program and weren’t sure if it would help him. After talking with Dr. Jacobi and the helpful staff, we decided to give the program a try. I am so thankful that we did! They found that our son had trouble tracking (not sure what the technical term is) and that was why he was struggling so much to read words accurately and fluently. The program, for us, lasted about 9 months. During that time, we had weekly therapy sessions with his amazing teacher, Miss Kara and check-ins with Dr. Jacobi. At the completion of the program, we were blown away with the results. He moved up 9 reading levels! Yes-nine, in one school year. I am a reading specialist and have never seen a jump like that! His test scores skyrocketed, homework became easier, and we saw a huge boost in his overall confidence! I can not say enough great things about this program after seeing how much it helped our son!
The doctor, opticians and other medical staff here are FANTASTIC. I cannot recommend them enough for being patient and through with all my questions. However the staff at the front desk was so rude I will second guess going back.
Everyone was great and Dr. Smith is very knowledgeable and more than willing to answer any questions, even breaking out the eye model! So excited to pick up my new every day glasses and sunnies!! 🤓😎
The staff here is amazing, beautiful frames to choose from, the doctor actually cares about your eye sight, eye health and what’s right for you.
I highly recommend this establishment. They are very organized and provided amazing eye care.
Everyone was so helpful and nice. Dr. Arnold took his time and explained everything to me. The ladies who helped me did too. So thorough too. Made sure all that could be covered under my insurance was covered. Last but not least ...Ive never picked out a pair of glasses so quickly. Vgreat service
Been going for years. Very professional staff that works well together. They listen to and address your vision concerns. Colleen helped me pick out perfect glasses. Quality care, service, and products.
Dr Smith was knowledgeable, professional, excellent and engaging with my kids! Each staff member we interacted with contributed to the offices friendly atmosphere. Samantha made picking frames easy. We are so glad to have found such a great place to care for our families optical needs!
I had my first appointment with Suburban Eye Care yesterday after being a long time patient at another eye care practice. I had a medical emergency in December and since then my vision has been off. I went to my eye doctor several times, he said my eyes were fine. I went had had several MRIs thinking maybe I had a stroke, luckily I did not. I decided it was time for a change. The experience here was so wonderful. Dr. Arnold and the whole staff are so welcoming. I work at a medical office myself so I know how important this is. P.S. Thanks Colleen for helping me find my new fancy glasses 👓.
They are great here. From the secretary to the assistants to Dr. Arnold. They all make sure your eyes are taken care of. After, Colleen made sure I received the best lenses I could get and explained my best options thoroughly.
I am a long time patient of Suburban Eye Care and I see Dr. Jacobi for all my vision issues. Following a Cochlear Implant in 2009 I struggled with imbalance problems, dizziness, walking problems and disorientation in the dark. Dr. Jacobi put prisms into my prescription which helped me for a while. Over time I was unable to take walks or drive as my problems grew worse ending up with headaches and nausea and always seeing my world with a rocking sensation or feeling dizzy. Following more examination my problem was diagnosed and visual therapy was prescribed. For four months I did my therapy under the watchful eye of Dr. Smith and therapist, Amanda. I was issued new exercises each week. I was evaluated each week. I slowly improved over time and now enjoy being free from headaches and nausea. I can walk much better now and I am driving again. I have my confidence back. I feel much better now than I have for years. I am now entering a maintenance program which is to fortify my progress. I would recommend this vision therapy to others suffering with similar problems. I would like to add that both Dr. Smith and Amanda were constantly encouraging, very supportive, always available, answered my concerns and very friendly. Thank you Suburban Eye Care! Kathy K.
Thorough eye exam, professional and friendly staff. Optician Colleen was especially helpful today with glasses fitting/adjusting, and ordering a new pair!!
Very professional, kind, and quick. The doctor I see is very knowledgeable and nice. Everything is also very clean. I’m glad I found this place since I recently moved to Livonia.
Colleen helped me pick the perfect frame. As usual my experience was amazing. I have been coming here for years and dont plan to go elsewhere.
Met Dr. Jacobi at Landmark forum, he’s super friendly and humorous, making everything much much funnier and happier. We all love being around him ☺️Also found out he’s a partner of Suburban eye care, he’s definitely the best Dr. ever based on his personal quality. Highly recommend....You must visit here to see him if your eyes need to be taken care of.
Colleen helped fit my daughter and I for glasses and she was extremely patient and helpful in finding just the right ones to fit our individual styles. We are very happy with our new glasses!
Always a great experience. Professional and courteous.
Collen did a great job helping me with finding a new pair of frames.
Everyone was extremely polite and helpful. Especially Cheryl and Colleen.Suburban definitely excels at being a premier eye care provider.
Had a great experience choosing glasses with Colleen. She was very helpful.
We had such a great experience at Suburban Eye Care. My daughter is 5 and very curious. Jessica answered all of her questions and kept her giggling instead of nervous. We saw Dr. Jacobi and he was hilarious and very informative. My daughter is very nearsighted and Dr. Jacobi explained his entire plan to keep her out of very thick glasses as she gets older. Amber helped my daughter pick out her new glasses and she was so great! Getting glasses during a pandemic was a different experience, but my daughter had no idea. Amber brought out every pair that would fit, about 10, and they were all cleaned and safe to be tried on. Picking up the glasses was a special occasion for my daughter as well. The team at Suburban Eye Care had her glasses ready to be fitted and had a goodie bag for her with lens cleaning spray, an extra cute case and even a few chocolates. I’ve already scheduled my other child to go in and I will be recommending Suburban Eye Care to everyone!
Great experience. Friendly staff
Our daughter went through the vision therapy program here. She had multiple things going on with her eyes that were preventing her from living her best life. Although the timing was not great ( she started right before COVID, they did everything possible to keep her on track and motivated. We met virtually and then eventually in person with many safety measures in place ( they were very good at keeping a high standard of safety as well) She grew leaps and bounds in her confidence, she wasn’t tripping over everything anymore, such a confident reader too!!!The program is not easy, and requires commitment from the patient and family, but it is well worth it!My daughter misses Ms Kara her therapist, and her check ups with Dr Jacobi. She felt very cared for the whole time and I felt they saw her and all others as individuals, not just another number. They get to know you and you feel part of the family.I would recommend this program to anyone who needs it!Even if you don’t, I know a number of athletes that go through this type of program to strengthen their balance and abilities.I can’t say enough great things about Ms Kara!She does great work!
They worked so hard with me to make sure I had the best vision ever. Everyone from the Doctor to the receptionist were kind, caring and thoughtful. I am so grateful for them all!
I have gone to Suburban Eye Care, P.C. for about 45 years, this last year it was too far to drive. I found a good optometrist closer to home.I have worn Silhouette frames since they first came out, I have 6 Silhouette frames.Imagine my surprise when this new optometrist said that they could order the frames temple piece that was broke on several of my frames. Suburban had me buying completely new frames, costing me a whole lot of money rather than just ordering the temple piece - which they never offered as an option.I am really disappointed in Suburban
Ive been going to Suburban Eye Care for about 3 years now the whole staff is excellent there Dr Arnold is excellent thank you Suburban Team keep up the great work
Dr Arnold is a great Doctor Colleen was great at helping me with my new glasses. She took her time with me. Was great at helping me with getting what would be a great price for my glasses.
My experience at Suburban was incredible; I highly recommend this office for your eye care. Dr.Smith was excellent, educated, and highly skilled. Colleen was extremely helpful with picking from the large selection of glasses, and she was hilarious.
This place is awesome! They are so friendly and always accommodating. I highly recommend them!
Colleen tried so hard to please me. I appreciated her encouragement.
Dr. Smith was careful with each part of the exam. The woman who helped with the fitting of glasses took the time I needed for three pair of glasses. Each part of the process was handled kindly and carefully.
Very comprehensive exam, doctor and staff are extremely pleasant, knowledgeable and helpful. Entire office is clean and sanitized. Great variety of glasses. Im completely satisfied
Dr Jacobi is very knowledgeable and helpful! Good combination these days.
First visit and really enjoyed my experience. They were very knowledgeable and friendly.
Great visit! Very helpful and professional. Would highly recommend.
Suburban Eye Care has been amazing for my two children. They both were not interested in reading, had very low confidence and chose books that were too easy. Now that they have graduated, we have seen tremendous growth in reading, writing, concentration and handwriting. They are reading at grade level and have much more stamina for more challenging books. Dr. Jacoby, Natalie and Amanda were wonderful to work with and made it fun! I highly recommend this program!
Clean office and friendly staff. I saw dr Smith. Colleen was very helpful when picking out glasses.
I came here after years of being dizzy, having horrible eye pain and vertigo and my previous eye doctor failed to diagnose me correctly. Dr. Jacobi diagnosed me quickly and accurately and I am waiting for my new prism glasses to arrive and I can’t wait to feel like myself again! The staff is SO friendly and Dr. Jacobi has a great sense of humor and really put me at ease despite how stressed I was. I’m so happy to have found out about this place per the recommendation of one of the staff members.
Every one was friendly. Colleen was very informative and helped me pick out the right glasses
Samantha took such good care of me and was very personable and professional, would come back again 😄
The whole staff was great Dr.Smith was very informative and Colleen was very patient with my daughter.
Saw new Dr today. Dr Smith is kind, considerate, smart and easy to talk to. She is a great additional asset to the practice.
Everyone I encountered at Suburban Eyecare was kind, friendly and professional. I felt comfortable there, as they made it a point to clean surfaces frequently and carefully between clients. I cant wait for my new glasses to come in! Thank you Natalya, Dr. Arnold and Amber, especially.
The doctor was amazing! He was patient and thorough! The process for choosing eyeglasses was also great she was patient and when my glasses arrived they were perfect!
I can never get a phone call through to these people. They ask if they can put you on hold for a brief minute and then they never come back. I may have to look for a place that wants my business!
My family goes to Suburban and we are happy with the service. The Dr. is great and the staff is helpful and nice. Overall would recommended.
Colleen is wonderful!
Im an existing Ortho k patient newer to Michigan. Ive had the same prescription for over 15 years (Ortho k prescriptions dont generally need to be changed) and was looking to get a new pair of lenses. There arent a lot of options for this form of vision correction, but I sure am glad I found Suburban Eye Care! They have been extremely friendly, timely, and professional every time Ive visited, the office is beautiful, well-kept, and clean, and unlike the other local optometrist I visited last year, they didnt try to charge me all the initial Ortho k lens fitting fees just so I could order the same prescription that Ive been using for years (which are generally over $1k). Highly recommend this office! And if you dont know about Ortho k, I recommend asking them about that too. I love not needing any vision correction during the day!
Im an adult who went through vision therapy myself. I cannot say enough wonderful things about Dr. Jacobi and Amanda, as well as the rest of the staff.Dr. Jacobi listens and empathizes with you. He wants what you want -- to be able to see better. He is always so positive and cheerful, you always feel better about everything after you see him. But most of all he is a great eye doctor. He understands vision and vision issues in a way that very few eye doctors do.Amanda is an amazing vision therapist. The program is so well structured. You learn skills and build on them. At every step the patient can see his/her progress. So you are always motivated to do more.Amanda is patient, always gearing the program to fit your needs exactly. She is always encouraging, kind, and thoughtful. It is easy to tell her about the progress or problems you may have had. She always treats you with compassion and respect, and will work with you to achieve the very most that you can.I am so very grateful that I came to Suburban Optical for my vision therapy needs. I am so pleased with the wonderful care that I received and the great results that I achieved.
Vision therapy has made a huge positive difference in my sons life. Amanda was so patient and kind to him; I always really felt like she was truly invested in him and wanted him to succeed. He has made huge improvements in reading and at school in general which has really boosted his confidence! I cant recommend Amanda enough and the whole vision therapy program, it changed my sons life!
Amber helped me in the Optical Department and took GREAT care of me throughout my visit. She is extremely knowledgeable, professional, and pleasant. She is a true CHAMPION in the organization. My husband and I will always ask for her for all of our optical needs. I would highly recommend her to everyone who needs glasses or contact lenses.
I took my 8 year old child today for the first time to Suburban Eye Care for her annual check up.I was very impressed!- spacious and clean office- welcoming, friendly and helpful staff- friendly, caring and patient technician who performed the tests. She made my child feel comfortable.- Doctor Arnold is a very kind, caring, patient, understanding, dedicated and knowledgeable person. He made my child feel comfortable. He took the time to explain me all the different options available and answered all of my questions.- Miss Kim is a very sweet, caring, patient and helpful person. She helped my child picked out her first pair of glasses.We had a great experience!I highly recommend Suburban Eye Care and Dr Arnold.Thank you so much!
Great eye doctor, Dr. Arnold. The place itself is a what I would expect from a high quality eye care business. Dr. Arnold is a cut above. I had a vision concern that my previous eye doctor could not help with (a.k.a. would not take the time to listen or did not have the skill/experience to solve). I left Suburban Eye Care with everything handled - perfect prescription, contacts, glasses, drops, supplements, and an understanding of my eye health.
Dr. Arnold is AMAZING!!! This was me and my daughter first visit and it was great. Laughs and fun!!
Yesterday was my first time here and it exceeded my expectations. Excellent and thorough eye care by Dr Arnold! Dr was on time and didn’t rush through the exam. Dr Arnold made sure I left very happy and without any unanswered questions. At my visit I was able to find out why I been getting migraines for so long! Every staff member I interacted with was very welcoming and knowledgeable, and very kind! Will definitely recommend this office to friends and family.
I have been a patient at Suburban Eye Care for over two decades. I am so grateful that Dr. Jacobi was recommended to me. His style and expertise always makes me feel confident that I am receiving the best care available. I really appreciate the fact that Dr. Jacobi stays current on research and treatment options for his patients. The entire office is friendly and welcoming. Everyone is willing to answer questions and address concerns. Their professional approach makes the entire visit pleasant.
Great experience! Thank you Suburban Eye Care for awesome service.I came in pre pandemic and then 3 months later for a glass fitting. Clean and sanitized with the right policys in place. All the staff were wearing masks and constantly following up cleaning after every customer. Amber helped with my glasses fitting and was awesome!
Excellent and thorough eye care! I’ve been a customer at Suburban Eye Care for well-over 18 years. From a young age, my son has been too. I can’t say enough wonderful things about their highest level of care, professionalism, dedication and kindness! My recent experience with Pamela Apap, an Optician, was outstanding. She is a very talented provider of eye care, very kind, bright and made sure I left very happy and without any unanswered questions. The staff is welcoming and very knowledgeable, and I was confident dealing with everyone. Thank you for another great experience Suburban friends!
This place looked very professional. The Doctor and his assistants answered all the questions I asked. Amber helped me with the appropriate lenses and frame selection.I had to cancel my frame and lenses for business reasons and she helped me with the cancellation as well. I would highly recommend this place for eye-care.
Been going for years. The staff is simply fantastic. The customer service is better than any place I have been for eye care. The selection of frames may not be as great as some places but the level of eye care and service to me as a customer more than makes up for it. It is a great experience with great eye care.
My golden rule has been:If you are going to complain, offer a possible solution, else you are just a complainer.If you see exceptional service / behavior, comment to the decision maker, else you are just a complainer.Today, I experienced the latter. As I was blessed with 20/15 vision, years have gone by w/o an eye exam. But, as we get older, all of our eyes minimum focus moves away from our nose. Today, was my time... Christina greeted me and took me through the checkin process. Under her mask it was clear she had a real smile as her eyes and voice confirmed her positive attitude toward my care.WOW, what an experience. Jessicas skills and professionalism were impeccable. The equipment she used state of the art. No more blasting a puff of air to test for glaucoma. Extreme example of a professional who is great at her job and enjoys helping patients.Next, Rachael assisted Dr. Jacobi in my further exam. Again, both Rachael and Dr. Jacobi were very welcoming and expressed real interest in my eyes health and my personal wellbeing. Again, high tech testing: No more reading a paper chart on a wall. Of particular WOW to me was the video exam of my cornea and retina. Nothing but praise for them both.OK, I need reading glasses now, and pilots sun glasses. On to Amber. She is from the same realm as Jessica, Rachael and Dr. Jacobi. Practitioners who understand patients have a choice with their care provider and our new norm of infection control measures. She asked me questions beyond the script Dr Jacobi had put in my eMedical records. Not rushed, not pressuring, but on my team for the best possible care. She selected a variety of frames for both needs. Amber nailed it the first time. Her selection had variety and included the perfect frames for me.This group of care providers are second to none. Empathy is their middle name.
First visit to the office was outstanding. I was very impressed with how friendly and professional all of the staff members were.
Amanda was super considerate and worked with me while I was away at college. This vision therapy has been life changing in depth perception, reading, driving, decreasing migraines, and so much more. This therapy has rewired my brain in ways I didnt know I needed help with. I had no idea I had this convergence divergence issue until I saw Dr. Jacobi. I highly recommend Suburban Eye Care with any vision problems!
The staff is very professional and friendly.Colleen was very helpful.
Suburban Eye Care has been a game-changer for our child! Thank you to Dr. Jacobi, Ms. Amanda Timbre, and the entire team for helping identify and correct the issues that were faced. They are professional and personable, always going that extra mile. As an educator, I feel the services they provide should be recommended to all children that demonstrate difficulties learning in the classroom, to rule out the possibilities of visual issues. We learned the difference between vision and eyesight. We are so glad we were referred to their office.
Very professional staffHigh quality equipment, very pleased with my new contacts.Great customer service
With our current environment of wearing PPE I was in need of contact lenses. I walked in with glasses and out with lenses.....Thank you so much!
Very short wait. Staff was extremely efficient and provided answers to all my questions. Dr. Arnold was super friendly and made me feel at ease while thouroughly explaining everything he was doing and observing. The woman in charge of helping me select frames was amazing. She gave her opinions and helped immensely while choosing my new eye wear. Best eye appointment experience ever.
Dr Arnold gave my daughter a very extensive exam & was able to determine that contacts were needed and found problems that was never found before but other doctors. Dr. Arnold also determine the contacts will help with the ongoing migraine headaches.Amber and the rest of the staff were so friendly and helpful. They walk my daughter through all the steps of wearing contacts in work with her until she was comfortable and using them and taking them in and out.The one on one patient care was the best Ive seen clients for life
Amazing staff! Dr Jacobi is super funny & connects with all ages! My whole family loves him, kids & adults alike!The techs are fantastic & super helpful!Amber helped us find the perfect glasses for myself & my teenage son! She has a great eye for finding the perfect pair for each individual!
I had my first appointment today at Suburban Eye Care. Every member of the staff that I interacted with was very friendly and professional. The equipment they have is impressive. Each piece of the exam was efficient. Dr. Jacobi explained what was happening with my eyes and what he thought was the best approach long term. Finding glasses was not torture. She was able to find ones that would fit my face and then allowed me to debate while giving the right amount of input. It was a very good visit and am excited for my new glasses!
Been looking for friendly, economical, insurance accepted eye care and I found it with my sons referring me to Suburban Eye Care in Livonia. Great staff, doctor very informative. My main concern was affordable eye care as well as frames. On a tight budget, and the staff took there time finding me frames I could afford with the doctors help. Thanks again Suburban Eye Care. Took a few business cards for guys at work as well as my wife.
Suburban Eye Care is the only place I now trust my familys eyes with. My daughter went through the vision therapy program, and I am beyond pleased! Her vision and reading have improved along with her confidence! Amanda is friendly, knowledgeable and so helpful. We cant thank her enough! Dr. Jacobi is also a great optometrist! He puts kids and parents at ease. He was also wonderful with my special needs son. I highly recommend Suburban Eye Care and wont go anywhere else now!
I have been going to Suburban Eye Care for many years. Their state of the art technology provides a thorough eye exam without any eye drops or waiting. Dr. Jacobi are wonderful and spends as much time as necessary to address eye and vision concerns. His staff is friendly and accommodating, which makes for a pleasant and timely experience. I also chose glasses from the large selection that they carry. Amber spent extra time listening to what I like and helping me find the perfect glasses to compliment my face and personal style. I absolutely recommend Suburban Eye Care.
My family has been a coming to this office for over 20 years!! Both the staff and the doctors are always friendly and helpful!! They never fail to show genuine care and concern for their patients! Their knowledge is outstanding and I always feel very confident in any diagnosis or treatment they feel is necessary! Not to mention their ability to put people at ease with great humor.
Cannot say enough good things about this office. They got me in right away when I got hit in the eye with a brass casing at the gun range. Doctor Arnold was extremely helpful and understanding. They got my vision corrected and healed up right away with cutting edge technology. Im so happy I chose Suburban Eye Care!
The doctors and staff at Suburban are great. They really take the time to answer questions and make sure you understand what tests check and results mean. Ive gotten 2 pairs of lenses and frames through them and its been a great experience both times.
It was my first time visiting Suburban Eye Care, everyone was very friendly and helpful! I had an exam with Ashley and Dr Arnold and they were both very knowledgeable and very efficient. I felt very comfortable there and when picking out my glasses Ashley helped me pick out frames as well as Amber, they really helped in picking out the right frames for my face. I love it here and will definitely be my permanent eye care!
From the time I walked in the door to the time I walked out I had a positive experience. Everybody was friendly. My doctor was on time, and I didn’t have to wait forever. And I got a lot of help choosing new glasses. I have recommended several people to you guys and will continue to do so!
Amber W is excellent! The time she spent with us and the options we discussed made us feel as though we were sitting at the kitchen table with a family member or trusted friend. Amber truly cares about finding the best option for the patient - Not a salesperson. Amber is the real-deal!5-Stars for Amber, 3-Stars because Suburban is pricey - 4-Stars overall.
I believe I just googled treatment for amblyopia and started reading. I kept coming across vision therapy as a treatment option but I had no idea at the time what it was. I mentioned it to her ophthalmologist and she was quick to tell me it wouldnt help. Ok, cross that off the list. And then I was reading the blog of a mommy blogger I follow in Texas. He son was doing VT and was quite successful. Put that in the back of my mind. Holly was in school now and was beginning to show some struggles with reading. I mentioned it to my mom and she mentioned it to a friend of hers who is a reading specialist in a nearby public school. She said we should look into this place that several of the students she serviced for reading struggles went to (spoiler alert, it was VT). Again, tuck that away. My aunt, who is not local, mentioned the patching and reading struggles and lazy eye to a co-worker. She told her we needed to look into this place (nowhere near us!) that her daughter went to for help. I googled the place and it was a vision therapist on the west side of the state. This was now the THIRD time VT had come up. Time to explore!Google brought us to Suburban Eye Care. I knew based on the research I had done that if we were going to try it, it was going to be costly. At our initial consultation, we felt very welcomed. Everyone in the office was kind, compassionate and knowledgeable. Holly fell in love with Dr. Jacobis humor and would always say my eye doctor is soooooooo funny. Holly was evaluated and we started talking about a treatment plan. Dr. Jacobi was confident Holly would benefit from vision therapy and in about 9 months or so. And then the cost. We knew going into it, it was going to be costly and it is, but in the end, we decided our daughter was worth every penny to give it a try. We also decided it was something we had to try or else we would always have that regret of what if we had tried.Each week we were given individualized activities to complete by our fabulous therapist, Ms. Amanda. We went all in. We faithfully did our VT nearly 7 days a week. I say our VT intentionally because it was a family program. Hollys 14 and 16-year-old brothers were part of the plan too. It was rare that Holly would complain and it was usually if we had a particularly busy day and had put it off too long. She knew at 7 years old that everything she was doing was to help her vision and make her eyes as strong as possible. Through a lot of hard work and some extra time thanks to Covid 19, we saw our daughter who once complained of headaches while reading and jumping words and blurry letters become a stronger reader. When forced (I use that word appropriately) to read before, Holly always found many excuses to stop or take a break or change books while reading. Now Holly is right on track with her grade level peers in reading. She no longer complains about reading. Another surprising change was her handwriting. Handwriting was not even on my radar as far as being improved by VT but it did!So, to the parent(s) questioning whether or not VT will help their child, I would say go for it! Something brought you here like it did me and its not accidental. Get ready for lots of hard work and fun work and progress and success. Get ready to see your child graduate from VT with loads of pride and success.Danielle Chesney
I started seeing Dr. Jacobi after researching vision therapy. After muscle surgery for a lazy eye and lasik, I still struggled in all areas my daily life-only to realize it was because of my lack of binocular vision. My brain only used one of my eyes, it didn’t even acknowledge that the other one existed. I started vision therapy with Dr. Jacobi and Amanda, seeing improvements within a couple months. Going into vision therapy i was skeptical of course because I am in my late 20’s, but I can honestly say it has changed my life. I now use both of my eyes together and things I was so used to struggling with like poor reading comprehension, running into things, falling up stairs due to lack of depth perception, muscle pain in my eyes, avoiding eye contact and headaches- have all resolved. Amanda the therapist is fantastic, she is patient and understanding of the struggles I went through both before and during therapy. I get frustrated easily when I cannot perfect something and she always helped get me through when I was discouraged. She was so flexible with my crazy work/school schedule and getting me in every week, she always did what she could to make it a good process for me. It was a lot of work, time and effort but I can’t even put into words how drastically it’s changed my life. Looking back at when I started compared to now that I’m finished, it’s truly miraculous. I will continue to see Dr. Jacobi as my eye doctor and I will feel forever grateful for him and Amanda.
I was referred here by my sons ABA therapist. Dr. Jacobi and Amanda (vision therapy) have been amazing in getting my autistic son the help he needs to focus on objects and progress in his various therapies! They have given me and my family hope that my son can focus, learn, and thrive!
First time here! Very thorough exam and very friendly staff! Dr Arnold did a nice job explaining my exam results and I felt comfortable asking questions. My questions were answered with clear explanations.
Staff was efficient, professional, and friendly. They really helped cheer up and put my son at ease about having to get glasses. He had a whole new attitude when we left.
I thought everyone at Suburban Eye Care was very nice, kind and helpful. They gave me plenty of time to ask many questions since this was my first time ordering glasses and contacts. I highly recommend Suburban Eye Clinic.
I would like to thank very helpful staff at Suburban Eye Care for the amazing service they provided during my recent visit. They truly went above and beyond the normal call of duty, ensuring that my new prescription sunglasses arrived prior to our departure for a long vacation. I am continually impressed by everyone I come into contact with at your office. I always have, and will continue to, recommend you to my friends and relatives for all their eye care needs!
My entire family has been going to Suburban Eye Care for over 11 years and we absolutely love the level of care and feeling of family that we get from all of the office staff. From annual eye checkups to emergencies to visual therapy...we have done it all with them and are so grateful for their excellent care and expertise! Highly recommend this practice at every level!!
Had a great experience at Suburban eye care. Convenient hours, open late a few days of the week and Saturdays. The entire process was smooth from scheduling, follow up reminders, check in, the exam, looking at lens and frame and checkout was easy when you know what is provided on your optical plan.
Very friendly, knowledgeable, They spent alot of time to explain, and to answer questions will be bringing the whole family in. Thank u