GREAT!! Josh is the bomb! got me hooked up and was very knowledgeable on all my questions. I highly recommend this Verizon store!

Great service prompt delivery. Sun makes it warm so go in with warm weather clothes if you feel your time will be longer than 10 minutes.

Except for one knowledgeable representative, other do not seem to know what they are doing. Albeit my husband put too much faith in the system and did not deem it worth his time to check, the employee messed up a new phone transfer for one of our branch lines with the main line..

Added To my account that part was awesome very friendly customer service but charged me for a new SIM card to set up but my phone is still not working

Amazing customer service. Was in and out in 10 minutes! Highly recommended over Lincoln city. 👌

Ross was great. I had lost my phone and being out of town I was in a tough spot. He was able to get me a new one get it set up and I was on my way. Thank you so much for getting this done.

Ross was excellent even though we got there really close to closing time !! He took his time and got my daughter set up with her new phone. He was much nicer than I would be. Whoever runs the website needs to update the hours 😒

The guy that helped me was named Christian. Uber knowledgeable... he found the best deal for my needs. And he was able to explain all the new digital technologies my phone has, in a way even my analog brain would understand.

Had new phone questions, the Newport store was great!

Ross was Excellent. He was friendly knew how to pick the right SIM chip and do all the transfer studdich always throws me. He mentioned recent promotion. Well deserved-- Tina Campbell

I have been a Verizon customer for several years and have been to this Verizon location in Newport, Oregon a number of times for iPhone upgrades, technical help, etc. I recently accompanied an elderly neighbor to this location so she could upgrade to a newer iPhone. My neighbor had an old flip phone and an old iPhone whose battery had overheated due to overcharging. Ross Turner, a Verizon employee, performed the cell phone equivalent of brain surgery to transfer the necessary data, especially since my neighbors account numbers and passwords had gotten misplaced over the years. Ross was very patient, knowledgeable and courteous and in between tasks was even able to help other customers in the store. Kudos to Ross for helping my neighbor with her iPhone needs.

Very Knowledgeable Staff Extremely Helpful Will Return For All My Automotive Needs 👍👌😁

Love going to this store. Everybody is friendly and knowledgeable. Trenton is one of my favorite people to interact with. Thank you guys so much for all your help

Christian was very helpful. Very positive attitude that made the whole process great. Best experience I’ve ever had buying a phone!

Great staff. Very helpful even though I wasnt buying anything

Great service, courtesy, and knowledge!Christian was very helpful with getting me my new phone and finding out what happened to my old one. I couldnt be more grateful to him!

I just started service with Verizon about 10 days ago After being with sprint for 11 years. The people in the store in Newport Oregon is so knowledgeable friendly and have so much patience. I’m so glad I moved to Verizon And would recommend it for anybody

Trenton and the others have been extremely helpful in trying to solve my phone problems. They are always cheerful and willing to talk to me.

Ross was very helpful and fast. I was in a hurry and he got me in and out quickly.

I’ve worked with Christian and Ross and they are amazing, wonderful and extremely helpful.

Best phone experience ever. Old guy that had phones before the brick. 👍

Very good customer service. I would hire him to work in my store.

Was not impressed at all. Was told by the christian that him and his manger are taking a lunch and they will return to the store in about an hour. I just wanted to switch carriers from T mobile to verizon with my business account. I will not be bringing my business to this store ever.

Trenton was wonderful and delightful in his service for us! Cordial and very knowledgable...helped us in every way!Stacy S

The Newport Verizon store has the most helpful and friendly employees.. the whole experience was awesome :)

Trenton was great and listened to my needs. Very professional and great customer service.

I love coming to the Verizon authorized store in Newport. Their staff are extremely knowledgeable and ready to help!

Ross was great to deal with.. Thank you for a easy transaction..

We had a very good experience at our local Verizon store. The young man who helped upgrade my husband to hiss first smartphone was very knowledgeable and took great care of us. His attention to detail saved us money. The store had everything we asked for on site. I appreciate that convenience so close to home. Neither my husband nor I can remember the young mans name but we came in amidst a rare coastal snowstorm and the person who helped us had just become a father for the first time. He was an incredible professional and we were very pleased. This gentlemen is definitely a 10! The only thing keeping our rating from being a five star rating was the young woman also working that day. She was loud and disruptive, bounding about the store, looking for reasons to no have to come to work or close the store early. She was a constant interruption to the many helping us. To his credit, he managed the situation beautifully. Will will use this Verizon store for all out telephone service needs UNLESS our only option is the young woman, in which case, we believe it would be worth driving the hour to Corvallis.

Customer service excellent, very helpful and knowledgeable. Thank you!

Thank you Verizon 1-800!Store manager Guthrie talked me into a “great deal”, luckily corporate Verizon honored it.But considering he boned his child’s teacher, Coley Wallin “Yeloc” what should I have expected?He’s a “man” going nowhere, but this store.Avoid him & pray for his wife.

Very nice staff and great customer service.

Great business. Trenton was very personable and spent an inordinate amount of time with us setting up our new tablet and linking it with our cell phone. He also set up a link for us with his phone and email address so as to simplify access to him with any problems or questions we encountered. Where do you find this kind of personal service in this new corporate world? I would highly recommend this business to anyone setting up a Verizon service account on the central Oregon coast.

Christian was very helpful and thorough.

Best experience Ive ever had at a Verizon store hands down. Trenton is awesome and gave me great options on what I wanted to accomplish. Hes very personable and friendly and really cares and enjoys his job. I look forward to doing business here in the future.

Ive had Verizon for many years I love the service and I appreciate the customer service that I get from the Newport Oregon store The sales rep Trenton Palmer I highly recommended as a sales rep He knows what hes doing and Ive neverl the store unsatisfied

Service is incredible. After meeting with the manager Josh I was so pleased with the service I actually wanted to work there so I could help others like they do. Trenton was the associated that I was working with. Yet another example of great people skills and excellent service. Any issues they always take care of me and my family. Love you guys.

My mother was having problems with her phone. I live in Eugene and she lives on the coast. We have insurance and extended warranty coverage on the phone so I figured theyd do some basic troubleshooting with her and if that didnt work, give her information on how to contact Verizon and setup a replacement.Instead, they did some initial troubleshooting then decided to check for liquid damage - except whoever assisted her does NOT know how to read a liquid damage indicator. They told her there was liquid damage, so when she contacted Verizon she mentioned this and they insisted it would need to go through insurance rather than a warranty replacement (a $150 deductible difference). We both knew the phone hadnt been exposed to any liquid directly or over time, so the tripped indicator didnt make sense.Since I couldnt confirm this myself damage myself, I tried contacting the store (Im the account owner). Despite being able to verify EVERYTHING about the account, the person on the phone wouldnt even tell me if they had left notes about water damage on the account, what they saw, etc. Without driving from Eugene to Newport and being there in person, he wouldnt tell me _anything_. Ridiculous.After working with Verizon directly I received a replacement, and when it came time to setup my moms new phone, I checked out her old one. As I mentioned, this store cant read a liquid damage indicator. Inspecting the indicator myself, it had NOT been tripped! There was no indication of liquid damage. This store nearly cost me a $150 deductible for a phone that didnt have water damage, and then refused to tell me anything when I called them for more information. What a waste of time and effort - this whole situation wouldve been so much smoother had I never suggested my mom walk into this store for some basic assistance.

Trent Palmer is a credit to your company! He actually welcomed my husband and myself with his big smile, coming out from behind the counter, introducing himself and asking our names. Unfortunately, in our culture today, this is unusual, particularly for seniors. Look out Mr or Ms President, here is a young man who just might bump you from your position one day soon!Trent explained everything about my new IPhone, promotions, what to look for in my phone and changes from an I6 to my new 8, and he hooked up my Hum for me ~ outstanding service!

Trenton Palmer did a very fine job helping me. He was engaging and knowledgeable. Sorry it took so long to leave a review. My Mama passed recently so I have been distracted. Thanks again Trent.

Took considerable time to resolve problem, but so far is is resolved.

Sales person was helping another customer. Didnt even acknowledge my presence. More customers came in. He acknowledged then. We were all waiting. Then i noticed another sales person in the office, on his phone. I left without being helped.

Trenton is the best Verizon employee I have ever been help by give this guy a raise.

We always have a great experience here. Trenton even stayed late to set up our kids Gizmo watches.

Service was wonderful in getting the phones and setting them up but they didnt have a case for my phone so ordered it. Since we dont get mail service at our residence (and they didnt accept P O Boxes for shipping) I had the case shipped to the store. Somehow the address was incorrect on the shipping label and it was returned by the Post Office. The Service Center would not ship another case until the other case was returned. it has been over a month, the store would not refund my money when I told them to cancel it.

I need to commend Trenton Palmer, Sales Representative and Customer Service at the Newport, Oregon Verizon Store.He helped me take care of several IPhone and Hum device problems with professional care, patience and knowledge.Mr. Palmer has helped me before.After today, I needed to let his supervisor know that you have a valuable employee on staff.I think he deserves a raise.Thank you.NANCY C Hull

Came in on an emergency....Trenton was wonderful!He calmed me down...got me into a new phone....and spent time explaining all my questions. This office has amazing energy! The employees are first rate!

Trenton at the Newport Verizon store helped me so much he was able to save my phone after it fell into the water. This kid needs to move up or get a raise.

The users mailbox cannot accept any more messages. Need I say more, this is the store phone message.

This crew is absolutely amazing. After a very stressful situation Josh and Trent have helped. They have always been there even on the smallest things . I cant thank them enough to help cover down what Walmart couldnt even make right. THANKS A TON!!!!!

Trenton Palmer helped me buy the phonebest suited for my needs.He knew theanswers to my questions and was patientwith his explications.Trenton also gaveme excellent maintenance suggestions.I appreciate his expertise and patience.Definitely a AAA1 Buying Experience!

Smart cookies

Very knowledgeable about products and helpful!

Trenton Palmer has been incredible in troubleshooting for us in the billing. This young man knows where to look and now to ferret out details that we didnt even know exist! Love him!

Price gougers. Friendly staff, but dont buy stuff here. Charged us $90 for a phone case and screen protector. We found better quality and higher rated products online for less than $40.

The whole team there went above and beyond. They are the definition of true customer service.

Trenton was very helpful to us. And, he stayed late just to make sure he answered all our questions. Great guy, terrific service!

Very helpful and knowledgeable staff with patience galore! Work well with solving problems for us older patrons.

Trenton has been extremely helpful and efficient every time weve been in the store we drive past other Verizon stores every time we need service keep this gentleman hes golden.

Awesome Customer Service!!

The sales associates are always accommodating to my requests and need for assistance. The manager is also always available to answer questions.

Father was sold an expensive phone after being told an update was responsible for the problems with his phone. There were other deals and promotions available but he was not told about them. My dad got a great deal on a Google Pixel 2 from online. When the went to return the case he bought from this store they told him that the Google pixel 2 would be useless in five to six months or until 5g was launched. First problem: we live in a remote area that will not see 5gs for awhile Definitely not in the 5-6 months we were told.(it felt he was again pushing the much more costly Pixel 3). Second problem: he said the pixel 2 would be useless and not work at all on 5g networks. My friends phone works fine on a 5gnetwork in Los Angeles the areas where 5g was rolled out. I did literally hours of research and what I found was that a non 5g phone can and will be able to work on 5g just it will just be slower 3-4g speeds. I am no expert so I call Verizon because according the this store that my Moto z3 may not work on 5g either with the Moto mod. They tell me that non 5g phones will work they will just be slower. My dad called and got the same answer. It does not make sense that Verizon and other carriers would sell phones with installments that would be useless in 5-6 months.Verizon knows that would lead to a disaterous consequences. Who we would continue to pay for a useless phone in less than six.? Who would stay with such a company. Also common sense suggests that if it were true it would be news as thousands of phones, people, and business would be greatly inpacted.I believe the best in people so I will believe this store is just not well informed. Or they bent the truth to sell a more expensive phone. In either case I would never buy a phone from this store because they are either not well informed about the products they sell or they are dishonest. They were very nice and took time to explain so I believe that just had bad info.

I cannot express my gratitude for the service that was above and beyond my highest expectations! They saved some irreplaceable photos that were in my broken phone and gave me an incredible deal on some fun new accessories for my new phone. They are simply amazing!

Jason at the Newport Oregon store was amazing took care of my problem immediately and sent me on my way however I would give one star to financial services who talked over me would not listen to me and did not help solve my problem at all the 5 stars are for Jason -1 star for customer service on the phone

Staff was extremely friendly and professional. Highly recommend working with this place.

Wonderful experience for sure!

Good staff but very slow process. Verizon needs to make it easier to make upgrades and switch phones. Painfully slow!

Very helpful people. We walked out with what we had went in for and very pleased.

Trenton Palmer is a pleasure to work with... intelligent, friendly and meets me with a handshake when I walk in.. Ill be back....T

Great place, friendly people, always helpful. Thanks.

Ryan Scott I would have to disagree with that because I went to the verizon store in lincoin city and they sold me a screen protector for 75 and a case for 55.I drive by my Local verizon store everytime I have a issue just to come down to Newport. I will agree with you that they do have a great staff.But the cool thing is about getting the products at the store they can put it on for you as well.

Outstanding service,employees very helpful and friendly. Very enjoyable vist.

I tried to return a broken car charger. I was informed that they required the original receipt and packaging even though they had a record of my purchase on their computer. Basically they refuse to accept any returns.

Came into verizon here in newport and trenton palmer helped me out with my new tablet that he sold me and taught me everything about it. Also got a sd card and he transfered all my pictures to my sd from my phone give this kid a raise.

Trent solved my wife and daughters I-Phone problem in a flash. This store has personal with a very high level of knowledge and customer service skills.

Very knowledgeable staff help you through whatever problems youre having Trenton was a great sales representative

Trenton was so helpful and fixed all my issues with my phone...yay! He gave me a little bit of sanity back.

Have an amazing experience service was wonderful Taylor Jones was very efficient

Very helpful outstanding service a great place to shop

After spending hours on the phone with them still have not resolved what I originally called for so I’m not paying another dime to them unless they actually make things rite. Still owe on my phone so they will just be loosing the money owed.

Store says open at 9 its 930 and no ones there

Great service. Knowledgeable staff.

Trenton was a 10 out of 10 in customer satisfaction.

Helpful and had the services I needed

Wonderful service and I bought a new phone!!!!

Theyll tell you anything to sell you a contract and leave out the parts you dont want to hear.

Very helpful, good people, quick service

Friendly, efecient

He was slow but good

As always, very helpful.

Be nice if you would answer the phone.

Helpful people for sales and service

Trent is a very kind, helpful, & trustworthy.

Trenton is awesome.

Great service

So helpful

Very helpful

Excellent service

Not very friendly.

Was not too impressed