I had the BEST experience ever in any store ever. As a senior citizen & not sharp as prior, MATTHEW was the BEST employee ever. Patient, knowledgeable, polite, understanding what it takes to be excellent at your job. AT&T should use him as an example of how & what to do to excel. He should be EMPLOYEE OF THE YEAR & pay him accordingly. No, we did not talk salary. Just an assumption on my part he isnt being paid his worth!!! Matthew is the Best😁

Wonderful, fast, genuine service. Matthew was quick to go the extra mile for us and made our experience one for the books. Thank you Matthew for the best customer service!

Walked-in for a new 5G nano SIM card. Only took 10 minutes and there was no charge! Absolutely great professional staff.

Visited this location on 2 separate occasions and both times was help by a young gentleman named Matt. This guy is good at what he does. Fast, helpful and respectful

The young man on duty around 1.30 pm in the store on Sunday Aug 8 2021 was very helpful, knowledgeable and technically proficient - kudos to him.

Customer service rep was thorough and knowledgable about the products and services .No hard sell or hard sale, very organic and comfortable sales experience .10/10 would buy again, Treated us like family .At&t should promote the sales associate to manager

It was so quick and easy and better spectrum are any where else

The young lady was very nice and willing to help me with my issue.

Spoke to a rep who told me i would get next day shipping just to find out at&t “does not have next day shipping” called to speak to a manager just to be told the day I called there are none in store. As a new customer I’m truly disappointed with the experience I’ve had.

This store is amazing! Chris the manager is by far the best person I’ve dealt with at ATT. He goes above and beyond every time I’m in the store. He helped me with setting up my new ATT TV and I love it.

Had a bad experience today. Went in hoping to get my phones unlocked. I walked in and the employee immediately told me to wait my turn. Didn’t say hello or anything. So I waited and waited. He finished with the customer then asked why I was here. I explained that I needed my phones unlocked and he just said we don’t do that here and walked away. Just overall poor customer service. I understand not being able to do it but making it so clear that they don’t care was just irritating

Ive had both employees. The female set me up on a bundled phone and wifi plan. She was nice. This past Sunday, the male (dont know names), gave me the phone deal my email told me about. I brought my 16 year old son in. The employee called him sir, so polite. It made us feel very important. :) We appreciate the good service we receive at ATT

Awesome store with excellent service! - I had the pleasure of working with Matthew (RSC) and Chris (RSM). Matthew executed a flawless upgrade. He advised me on services, products, and protection. He made everything easy and set clear expectations for my future bill changes. In addition to that they both showed knowledge, and empathy after I had a horrible experience at the AT&T location at 5345 N Garland Ave. Give them an award, a raise, and a day off.

Awesome store sales team on there game

We went to this store to add another phone to our account and Zach was very helpful. We used the discount for health professionals and he also wanted to make sure if there was any other discount. He took care of both setting up the new phone and transferring all info from the old one to the new with patience answering all our questions professionally. Overall everyone working there was helpful and polite.

Ever feel stressed and frustrated while trying to set up your new phone? Then I’d highly recommend Matthew Hines as a solution. He is terrific! His knowledge and concise, “easy to understand“ delivery of this information will both solve your problems and allow you to understand the process and do it.

Let me just say Malcom, I hope that’s his name was great! He helped me handle a situation that was completely out of my control. He even spoke to the reps for me. I am so thankful for him, he showed great customer service and patience.

They have been VERY helpful in getting the services I need

Mathew was awesome and got me taken care of quickly.

I went in Saturday with my to upgrade my phone, add a line, and ask some questions. Zach was the person who helped us. He answered all the questions we asked throughly and was sure he gave us the right info about the phones, account, specials etc ect... we had a loooot of questions. He set up my new phone and got my old phone set up for the new line. With everything we did it definitely took some time but he was patient and kind throughout the entire process.

Very helping staff they knows their job

Matthew the store rep who helped me was great. Very knowledgeable and helpful and made sure that we selected a good device and plan for what I wanted out of my new phone. 10/10 service

Kumba and Matthew helped us get a phone for our elderly mom who needed a new phone with better than a 3g. They were excellent, polite, knowledgeable and downright enjoyable to talk to. Kumba was able to transfer info from the old phone for our mom. It is difficult to find such compassionate and patient people in this pandemic time. AT&T, you are blessed to have these two young working for you.

For Mike the tech that came to Hiildale dr in Richardson. Did a awesome job. Very satisfied with his help and answered all my questions.

Chris is wonderful always gives great customer service. Hes amazing I highly recommend seeing him.

It was great visit resolved my issues in less than I was expecting very professional staff.

Great service from people work there excellent service

I received excellent customer care from Zach at AT&T in Richardson. Zach is meticulous, Precise, focused, diligent, and excellent in everything he does! Zach deserves to be promoted to management. He is an awesome individual and excellent AT&T representative. I am a very difficult person to impress. Zach went above and beyond. He helped me so much. Thank you!

This AT&T store is outstanding. From the first day that I went in to sign up, the store manager was patient, honest, and professional. He has repeatedly gone out of his way to help me with anything I need for my account. It is clear he cares about his local customers and tries to make sure everyone is happy. I cannot say enough great things about this location and this manager. Finally, a store that represents its corporation to the highest degree through its integrity and service. If you are considering giving your business to an AT&T store, make sure it is this one. You wont be sorry.

Total joke! Went in for some help and store Manager name is Chris very bad customer service, lying and no help. I am very patient with him but so disappointed! The owner should look and work for this store if ATT wants to keep loyal customers!

Brad and Chris are who helped me. I first called over the phone to see if they were busy it was Chris that answered and told me to come right in. I needed a new phone but had not finished paying off my current one. Chris and Brad both were so helpful in finding out and figuring out ways to help me leave with a new iphone that day. Both had willingness to help attitudes, patience, and were overall great personalities. I am thankful for their customer service, they made me feel comfortable. They are definitely assets to AT&T. I would recommend anyone to go there to seek help from them because they guaranteed will be helped and if not they offer great suggestions!

Zack was extremely knowledgeable in getting my phone number ported over. His customer service was excellent.

AT&T store was very professional.They handled my questions concerningBilling in a quick efficient manner.

Chris, is the BEST!!!! He sure goes over and beyond to make sure all his customers leave happy!!! Thank you CHRIS!!!! There should be a million more just like you!!!

Roxana was awesome! She was very helpful! Coming in I had no idea what I wanted to do. However, Roxana was very attentive and made sure I was a satisfied customer once I left. She’s an absolute sweetheart. I would definitely recommend coming to her for any guidance if you are not so sure about something. Definitely best customer service I have ever had!

Great service. Quick in and out!

I was lucky enough to be helped out by a gentleman named Chris the store manager. From the very beginning he made me feel at home. We switch 4 lines over from sprint and made the process smooth and fun. He had us laughing the whole time. In a time where customer service is a thing of the past this man took it to another level! This will be my go to store and I will tell all my friends and family to go see him! Thank you.

Omg. The guy that waited on me was just WONDERFUL!!! I was just about crying because I had erased all my contacts. I am a HOME HEALTHCARE NURSE.i just freaked out. I cannot tell you how much I appeciate you..!!!!!!!!!

Zach was very helpful at this location and is always helpful. The manager Chris is also helpful. Always ask for one of them. The location is at Plano and beltline in Richardson, tx.

Ive been to other locations which were very under par, but I love this AT&T location. The few guys that work there have the best customer service in town and never fails to serve excellent service. Today I was assisted by a very patient gentlemen named Jesse. I came in to upgrade my old crappy 1990s phone (finally). Okay Im lying its about 4yrs old, but Jesse took his time to transfer all my info from my old phone to my new Galaxy s6 and walked me through how to use the basics on my android.. Not only that he answered the million questions I had and made it very clear. I come here regularly to pay my bill and Ryan is always helpful whenever I have issues as well. This place is the true definition of great salesman and customer service! Thank you guys

I had been having issues with my phone and my service lately and I had been thinking I might switch to another carrier all together. I stopped by this storre even though it was out of my way and it was the best phone related decision I have made in a very long time. The store manager Angel walked me through many different options and dealt with corporate customer service with me until we were able to find the right one to fit my needs. I came in with the idea of a new phone and left with that new phone, a smart watch, a new tablet, and a lower bill to go with all of it. I will definitely be making the extra drive to come back and deal with this location again in the future!!!

Brad and Chris helped us out! Great customer service by these two. I’ve always had good experiences at this store. This time was above and beyond what I expected.

Visited the AT&T this morning and was helped by Kumba. Her customer service and technical skills were top notch. Also, she was exceptionally friendly and professional. My phone was stolen the night before. Kumba helped me get a new phone, ensure that the old phone was protected (to the maximum extent possible), and helped set up my new phone (including expertly installing a screen protector). I was in and out in 30 minutes - plenty of time to to get to the airport in time for my flight home later today. Kumba turned what was an unpleasant experience the night before into a positive one today.

I had been so frustrated with my previous phone company that I decided to switch. Not only did I leave happy but very satisfied with the store I chose. I was greeted promptly and very professional by a young gentleman, I believe his name was Jesse. Long story short, he was able to help, explain, and set me up with my new phone company. This is a big change and this store and staff made it all much easier to do. Totally recommend AT&T and especially this location for great customer service. That the number 1 key in any type of business.

Great location! The staff here was very helpful and took care of my needs! friendly and knowledgeable! my family and I definitely will be comming back and will recommend

Matthew was so helpful when I had to go into the store for an online ordering issue- he let me use his computer for over an hour and was just overall amazing - I will be coming here from now on for all of my phone needs

These gentlemen are always helpful. Only spent $5 on a new sim card. But was treated very well. And I do ask a lot of quesions.

Awesome salesman and very knowledgeable about phones. Chris Cruz help my wife and I switch over from Verizon to save a lot of money every month. He was quick the process was easy and he taught us how to use the services. Im very happy with the services provided!

This is my favorite at&t store to deal with the employees are very knowledgeable and professional. I was told they got a new manager and things have done a 180 since! I will only come to this store from now on the customer service is unmatched.

Chris the store manager was a huge help, Ive been to multiple ATT store and they couldnt help. Chris sat down with us and got everything done that no one else could. I recommend this store to anyone.

They gave me great customers service they had an answer for all questions. I Rate them a 5 because they were honest about everything. I will definitely be back to visit and to do all my shopping here.

Small store doesnt offer much and no cash payments taken here

Poor service...the rep told me that I need to go to Best Buy..Just sorry service and why are you open? I could buy a phone from a machineI purchased a set of 3 phones from Sams and was dogged for not buying at Sams Club for 2 years of over 60 extra a month.SORRY AT A T AND T.

WOW WOW WOW!!!! These people are great! Brad and Chris waited on us and all I can say is WOW! Totally changed my mind about ATT stores. Great experience! They had me laughing so hard while transferring all my data. Great guys!

Chris the Manager helped and saved me a lot of money. I did not pay any down at all.

Great Service and great staff. Everyone was extremely helpful and very caring. They listen to your needs and come thru with the perfect plan and equipment to fit your needs. Thank you all! Keep it up!

These guys are an authorized dealer not a corporate store. the way they conduct business is a bit shady and they are kinda rude...(ex. If you are signing up for a plan they wont tell you a better plan or try to give you a better deal) These guys definitely arent up to the standard as a corporate store I wouldnt waste my time here if I were you.

Great service!!! Helped me out with everything I needed and very nice team. especially one of the workers Jesse hes amazing, he gets everything done for you and very sweet. I highly recommend this store if youre looking for good service and assistance.

Great customer service by Chris the manager, he saved me money on my Direct TV and phone bill. By far one of the best ATT stores Ive ever been to.

Super friendly staff very helpful and professional. Helped me with my choices in services. Highly recommend this store.

They NEVER answer the phone so you must go into the store to ask a simple question. BS! I know they arent that busy. I will never go to this location. Id rather drive out of the way.

What a pleasant surprise in my neighborhood! I loved the service MiMi gave me. I am older and she was so patient. She was quite professional and handled a storeful with ease.I was blessed with service close to home. Larissa, was also working while and was also willing to help. They seem to be very busy. I was thinking they need another employee, as they get a lot of business and also safety reasons.I wish this store and young ladies the very best.

This location is amazing ! The staff here helped me get new services for the house and helped me out fixing my phone. I highly recommend this location

Awesome service! I went in for just a car charger, but ended up leaving with more. I got a new phone, tablet and a better plan that would save me money. Thank you.

DO NOT come to this store. They will rip you off.I took my iphone 4S for a trade-in to upgrade. The assistant examined my phone, which is working perfectly fine, and told me its only $14 worth because of water damage. I NEVER dropped this phone in the water, but for some reason the red thing showed up that indicates water damage - but the phone is working just fine. So I told him, I wont do it then. Then he told me I cant sell this phone anywhere because of it. Well, I wasnt going to sell it anyways, so, I told him that Im just going to continue using it. I went to the other AT&T store and guess what, they gave me $200 credit for my phone, and I was able to upgrade to 5S. DO NOT waste your time here.

I came in to get information on iPhone pricing and contract details (I was not committed to starting a contract on this day) and Roxy explained everything that I needed to know. Even though she knew I wasnt going to sign up today, she was extremely helpful. I got everything I needed to know. Ill definitely be coming back to this location without a doubt

Matthew was very helpful and knowledgeable! He made sure my car was connected and transferred all of my information to my new phone!

Great friendly knowledgeable staff. Makes the experience better. Brand new store looks gorgeous and very spacious. They took care of my issues today and I look forward to preordering my iPhone X on October 27th.Ask for Steven or Roxy.

Visited the store Monday to get an Ipad. The wait was reasonable as all the associates were dealing with other customers. When it was my turn, I was informed that the 128gb version that I desired would have to be ordered and delivered as they didnt have any of that model in store. Sounds great, however this is where the transaction goes south. I informed Zach that it would be difficult to have it delivered to my house as the new procedure is to have it hand delivered and I am in and out all day with work. He advised the best way to approach this was to have the Ipad delivered to the store and then I would be able to pick it up at my convenience as early as Tuesday or at the latest Thursday. Fast forward to Thursday, when I receive an email stating that the order would be canceled due to the delivery destination being an AT&T store. At this point I drive to the store I purchased the Ipad and spoke with the manager Chris. He informed me that this procedure is no longer valid and that unfortunately the order had been cancelled and would need to be reordered. I asked how we could go about expediting this process as it was an associate who advised me to do this and now I am without the product I ordered for potentially another 2 to 4 days. Chris reply was we could argue about this all day, but.... Pardon me! You just caused me a huge inconvenience and your first rebuttal is to argue with me and not offer an apology of any sort. Horrible customer service, and being in the industry of making sure things are taken care of NO MATTER WHAT for my customers, this is completely unacceptable and both employees should be trained properly in selling their products and the delivery process and also how to deal with customers whom they have wronged. There are much better ways to approach this issue and I would hope they are reprimanded as they are a bad representation of a multi-billion dollar company in AT&T.Sincerely,

I worked with Roxy to set up my internet for my new apartment, and she was super quick, patient, and helpful! I highly recommend working with her if you need new phone or internet service, or if you need to change your phone plan! She is awesome!

Called in and Chris was extremely helpful and knowledgeable about multiple areas concerning services and devices!Especially after some terrible experiences at other nearby stores!

Greg, Berenice, and Robert were awesome. They helped me pick out a phone and service that was affordable for me. They rock!

Greg, Berenice, and Robert were excellent. They went above and beyond to help us set up our service and answer ALL of our questions! They are the definition of great customer service.

Stood there for 10 min with another customer and neither ATT employees would even make eye contact, let alone acknowledge they had 2 customers waiting. The other ATT stores at least have someone greet you, get your name, and ask you what you need help with. Never going to that location again.

Chris is amazing!!! He is the definition of great customer service!!! My go to person if it want for him I wouldnt be with ATT anymore

This store is awesome. Angel was very helpful and attentive. Great service and awesome attitude. I will definitely recommend.

Had a great experience at this store. The manager Chris was able to get me a great deal and had great customer service

Great customer service from Roxy. Definitely will be coming back to this store.

Need to stock up on inventory

The store assistants were so reluctant to help. I was annoyed by their attitude so left for another store. Should bring a new management.

This store is awesome. They are very knowledgeable and friendly. I love going there because I can get everything I need.

Chris did an awesome job. Told me exactly what was wrong with my phone and fixed it in minutes. Thanks.

Chris and Matthew where amazing. Thank you guys

Man such awesome customer service. Got me in and out. They take their time with every customer. Jose is outstanding. Ill be back again.

This place is awesome. I had a great experience. The place was neat and the help was excellent.

These guys are super awesome. They assisted me in backing up my phone and transferring my information to my new phone and free tablet!

Came in wanting a new phone, larissa was very helpful and guided me through the right phone decision and helped me work the phone. The staff is great and professional, i will def be returning to the store

Excellent staff, he is working hard. Too bad its one person, with ten or more customers waiting on him. Been waiting over an hour to get a sim card. Sitting on the floor as all waiting seats filled.

Awesome experience. The manager helped me out and he was great. Great staff.

Really great staff, very helpful in reactivating one of my phones after transferring. They have moved to a new building at 1405 east beltline

Had an awesome time in the store. They walked to the door. Greeted me. Took care of me. Left with a badass phone and watch. Couldnt be happier.

Your staff at the Jupiter and Beltline Road store is simply the best! I refer friends and family to AT&T, and will continue to do so!Kudos!

OMG! This store is amazing! Ive never been to a ATT store where I was treated with such respect. I came in to upgrade my old iphone. The manager Chris helped me out and got me a deal on the brand new iPad as well. I will never go to another ATT store ever again. I will recommend everyone to this store! BTW Chris and Brad had me laughing the whole time. Thanks guys!

Great experience. I was able to trade my IPhone 6 for a new iPhone 7 as part of a promotion!

Great staff and very neat store. The manager Angel was great. We will be back.

Finally! Great service at a cell store! This isnt even the closest att to my home but Ill continue going back because of Chris. Thanks!

Had to get me a new sim card yesterday and Brad had my back. Lightning fast service and caring staff. 10/10.

Great service. Mimi helped me out and she answered all my question. Very clean and friendly place.

Hate. I hate this place

Brand new store, good location, more parking space, the staff is friendly.