Bought prescription glasses. Michael was pleasant to work with and is so detail oriented. Had a tough time because of a wrong prescription. They corrected lens first to adjust the progressives to see if that helped. Subsequently got a whole new prescription. They are fixing it now. All at free of cost to me. I would recommend anyone to go to there and see Michael.

Twice I have tried to buy glasses or have lenses replaced in my Daughters glasses after an appointment at Round Rock Vision next door. Round Rock Vision is incredible, but these guys are very slow and rude. They have only had two staff each time. The first time, I left after half an hour of waiting. This time I was just there to get lenses in a set of frames. I told the woman when she came over to see what I was there for. It took so long to be acknowledged again, I left to pick up my car at the Discount Tire since it was ready. When we got back she asked us to sit down but after she did an exchange with another customer she walked right by us to Greet a new customer. I guess since we just wanted new lenses we were second class. She barely asked what we wanted, but wanted to go spend time Greeting the new ones. All I wanted to do was drop off the frames with the prescription and come back to pick them up when they were ready. Dont waste time here. Rude and SLOW AF.

Terry helped me find the PERFECT frames. David got me measured and fitted to PERFECTION and Julie made sure I left with the FANCY case for my fancy new glasses. Some of the absolute best teamwork and customer care Ive experienced in ages. Worth the money to have a team help you get it right. After ordering online previously, I was reminded what a difference skilled, friendly people make. Thanks LensCrafters!

10/10 customer service here at LensCrafters in Round Rock.I wish I could remember his name, but a pleasant young man assisted us initially with exploring different frames and Ms. Terry was such a delight to work with! Such a sweet and helpful staff. Definitely recommend coming here for a wide selection of frames and amazing service.

The customer service at this location is excellent with Ashley and the team. I had a hard time picking out frames and Ashley took the time to help me with much needed patience. I would definitely recommend this location and will return there.

Wow. What a terrible experience. I would absolutely not recommend anyone who needs the proper lens in your glasses come here. They put in the wrong lens and didnt even give me a fitting when I went. I mentioned they felt off and they told me it was just me in my head. I waited two weeks while suffering from headaches and eye strain before I went to another Lenscrafter store that almost within a min realized the error and did everything to fix my lens. Drive to that one. Avoid this mess of a store. Also I wrote a complaint in regards to the issue and all I got was Thank you for contacting us, well take this in consideration. Have a nice day.WORST CUSTOMER CARE EVER. Clearly the manager there, and regional manager who reviewed that complaint doesnt care about their clients. Ridiculous.

Went to 3 different stores looking for an extended size or XL frame. The selection at the store was amazing. I had multiple frames in my size to choose from and I left extremely happy.

Such a great environment! I went in to get my glasses adjusted and they recommended a more curved approach and my glasses fit better than ever! Definitely coming back again and again!

Great place and friendly staff. Thank you for taking care of me Sofia! You were amazing and very patient with me selecting my pair of glasses.

Staff were friendly & VERY helpful in helping me get glasses for my 90-yr-old Mother! They were much more cooperative than her insurance!

Easy experience. Upfront about prices. Ashley was so extremely patient as I tried on way too many glasses... and asked her opinion about each one. I appreciated her honest feedback and kindness. And I left a happy customer!

Excellent and friendly staff, helped me with a repair very quickly for no charge! Ill definitely be returning.

Ive purchased several pairs of glasses here in the last couple of years. Ive always gotten excellent service and their selection and prices are really good. Its also very convenient to the Pflugerville area where I live. Ive never had to wait more than 10 minutes to get my glasses prescription filled and to start the process. I would highly recommend these guys.

My husband and I had such a great experience at this location. All of the staff were great, but Terry especially was so wonderful with us. She took the time to make sure everything was perfect and we were happy with our purchase. Excellent customer service and a very quick turnaround on our glasses. I would recommend this location in a heartbeat.

I have used this location for several years, I have not had any problems, quick, friendly service.

I have gone to this lenscrafters for years because they have always been so amazing, though yesterday I had the pleasure of meeting Ms. Sofia as well as Ms. Terry and I have to say they were beyond wonderful. I know they couldn’t see it because of my mask but I literally had a smile the entire time, they were so sweet, funny, and kind and you could just tell even the work space is a safe space for them. They got to be themselves and in return I got to be myself which felt pretty great. If you want exceptional service go to this lenscrafters, you won’t be disappointed! 10/5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Bought 3 glasses from this store. Once they sell you, they show their back. Glasses were termed as scratch resistant when sold. Paid EXTRA money for polycarbonate, scratch resistant etc. One of our Oakley glasses had a scratch within 3 months of buying. We went to the store and they said we cannot do anything after it is Sold. They are here to make money. Provide the WORST customer Service. Do not buy glasses from this location. I never write reviews but this was one of the poorest experience I ever had for buying glasses. I have bought glasses from Walmart and other places - at least these locations will give you a good service and might even replace the glasses within one year if anything goes wrong. Lenscrafter is WORST. I will never buy glasses from this location. Go somewhere else.

Very friendly staff. Very helpful when picking out different frames and great at answering any and all questions.

Great place to get glasses, Michael was awesome.Dr. Dennis was fantastic.

I just purchased a new pair of Costa sunglasses and the experience was phenomenal from start to finish. Staff was very friendly and helpful, frame selection contained a wide variety of new styles. The store was exceptionally clean, all the staff wear mask and the frames are sanitized after each person tries them on. I cannot wait to pick up my new shades and will be returning in the future for all my families needs.Side note, Ive had my eye examination done next door with Dr Dennis and I cannot say enough good things about him. I often have a difficult experience getting the right Rx, BUT he always gets it right the first time and he is very efficient and personable. Highly recommended.

After over a decade we continue to choose the Round Rock LensCrafters location for our family’s needs. Their staff members are always friendly, and their professionalism is like no other. We’d especially like to say thank you to Sophia for making us feel welcome today!

They honor their warranties on the glasses they sell, very helpful staff.

Great experience! Wish I would of find out about them earlier. Everyone is super nice and took care of me in answering all my questions. Affordable too!

The staff is knowledgeable and friendly, my visit was a breeze. If you need glasses in a pinch and need them same day, this place is great. However, if you can wait a day or two for your new glasses, and you have your presription, and know which frames you want, then go online. I was charged over $500 for my new glasses, only to find out later that I could have gotten the exact pair with the prescription lenses online for less than $99.

I messed up my dad’s glasses and all the staff was extremely sweet and helpful! They have a client for life

Best service ever, super courteous and friendly.I stopped at this location after going to other brand locations were it seems they forgot customer service matters all the time. Will definitely support Lens Crafters, specifically this location!

Great place to get glasses with great people working there

UPDATE: my original trip to this store was not the best, at that time I had given the rating of 2 stars. Shortly after posting my review, the owner added a response to my original review asking me to contact their corporate office via a link provided. At first, I was pleased with the prompt response from the owner, seeming to take ownership of the problem and wanting to make things right. After submitting the information on the website, I received a response back from Luxottica who owns Lenscrafters. The following is that response:Thank you for contacting LensCrafters and taking the time to share your feedback.Our top priority is ensuring a superior customer experience for each and every patient and customer. We’re so sorry to learn that you were not pleased!Again, thank you for contacting LensCrafters. Have a great day!Best Regards,Maggie TLensCrafters Customer ServiceNow I know what happens when the local owners step in and take control of the situation. By providing a direct link to Luxottica customer service, all the problem is shifted from the local level to the corporate level. From Luxotticas response, they couldnt care less about the little store in Round Rock TX and its upset customer. Why should they? They own, control and dominate the world of Luxury Eyewear from Lenscrafters stores to Prada sunglasses to your good ole RayBans, its all Luxottica.With all this new information and the fact that this is a local review, Im changing my star rating. If I could give 0 stars, I would. This is because the owners knew exactly what would happen when they provided the link to the corporate office, nothing. If you want to make your local customers happy and get positive reviews, then simply take care of them and their issue. Do it at the local store level instead of deflecting the problem to the corporate office. A phone call from a manager, or the owner? An email from anyone directly to me? That would have made me rethink things, maybe it was an off day at the store. Maybe *I* was the one that was off that day. We could have figured that out fairly quickly within a few minutes of conversation. More than likely I would have purchased a pair of glasses and would be changing my review to reflect that experience. Even if I didnt purchase from this store for whatever reason I would have edited my review to include the response from the owner and their attempt to make things right. Instead, I believe the response to my original review was not a sincere attempt to correct the issue but more of an attempt at damage control for the low rating. A bad review with an owners response seems to be less bad than one with no response at all.Ive heard great things about Warby Parker, perhaps its time to find out for myself.

Bought my fabulous Tiffany sunglasses from Tim who was super helpful. The staff is helpful and professional. Thank for the great experience!

Quick, professional, and kind service from the staff here. Ive never had a glasses buying or warranty process operate so smoothly.

Terrible experience. The guy at the front literally told me he couldn’t get me sun lenses for my sunglasses? Then he took my frames to the back lab, came back & said they couldn’t service me because they were afraid of not being able to switch the lenses out of the PLASTIC frame of the sunglasses. I went to my car and popped out the lenses myself? Either the employees are extremely lazy here and don’t want to work, or this was a discrimination case?Never coming here again.

Friendly staff, very helpful.

Very friendly, helpful and efficient!

The staff was helpful, knowlegeable and friendly. They took care with sanitizing and cleaning. And the prices were reasonable for great glasses!

Simplicity they had what I needed their eye specialist was understanding to my needs. And to top it off I didnt even have my insurance card with me they made that very simple enjoyed my visit overall

The lady that helped me Sophia was extremely helpful and caring. Thanks

You have an amazing asset in Courtney.....very professional and personable. I have been coming to this Lens crafters in Round Rock for some time and have spent my share of money here. By far the best experience so far.....Thanks Courtney!!!

The store manager was the one who attended me. Not only was she great but her sales for the protection plan was very smooth. Overall my experience was great

What you fixed my sunglasses?I had a pair of oakley sunglasses nice 200.00 pair that a screw had fallen out of i had tried to fix them a few times with no success. I took them to LensCrafters (btw they did not nor do they sell these glasses) they spent 30 min repairing my glasses even replaced the nose pads for free. The service and courtesy i heard them give to other customers was just good old fashioned customer sevice. If you need glasses or maybe a repair this is the place to go.

Wonderful service and great team.

Amazing !!got so much help here the staff are amazing love it !!!

Was in town for a couple of days and stopped in to get my glasses adjusted. since I had purchased them at LensCrafters in Columbus, OH. Even though it was closing time a very kind and gracious lady .Alice, came to my aid and had me on my way in less than 10 minutes. She could have easily dismissed me and I would have understood, but she took it all in stride and quite frankly, my glasses have never fit better. Very impressed with the service and her professionalism. Thanks again.

The cost is substantial, even with insurance, but considering the service provided, its well worth it.

Sophia was great !

Courtney is an angel sent from Lens Crafters heaven! It you want excellent customer service, hands on help and a great eye for style, just ask for her. The first pair I chose didnt quite work out, but with their 30 day, 100% guarantee, I was able to choose another pair that suited my needs way better! I couldnt ask for a better experience. Please go see her, you wont be disappointed! ❤️

Terri (I think that was her name) was very nice and personable. She listened to our needs and offered different suggestions.

I purchased TWO glasses, regular prescription glasses and prescription sunglasses. Paid for both. My prescription sunglasses never came in and they REFUSE to reimburse me or at least give me in store credit. They cost me over $300. They stole me money. Customer service is a JOKE.

I wish delivery could happen sooner. I was told up to 7 days and now this is one week later. I am hoping I get that call or text today. I really do need my glasses. Service was excellent!

In and out in less than 20 min, everything was great, staff was nice and they were very good about sanitizing everything

The staff was very helpful and friendly and most of all quick

Have always got good service and products.

Nice facility. Good service. Liked the glasses, though a little expensive.Major negative? An impossible to understand receipt. Went back and had it explained to me. Kind of. Apparently this is not news. Even the employee helping me had to take time to understand the receipt. Come on. You SELL glasses!! Please make an understandable receipt.Corporate, get your act together!

Went to Round Rock Vision next door, affiliated with Lenscrafters. Nice service, treatment was very professional. Only grouse I have is that my eye test is only valid for one year instead of two like in California. Apparently its a Texas thing. Slightly miffed about that.

Great customer service! Thanks.

The collections are good, but the service could be improved. We felt that the associate were not friendly enough

Just went in for the cleaning and tightening of a couple pairs of glasses. In Lenscrafters fashion, everyone there were pleasant and very helpful.

The last time I was there I was stereotyped. I was asked if I had medicaid because she didnt know of my insurance company. She didnt bother to ask what I was looking for.

Despite an issue requiring a reorder of my sunglass lenses, this was a good experience. Both pairs of glasses turned out great, and I ended up going with a frame I had not seen at other retailers. The staff was attentive, even when they were busy, and communicated well throughout the process.The next time I need glasses, I know where to go.

GREAT experience with warranty work for my glasses! Always great service!!!

Went there for the first time to get contacts. My trial pair was just fine. When I went ahead and ordered a year supply for over 400$ I did not get the correct lenses. And because I opened a box, of course to wear them, theres nothing I can do about getting that money back. I go back in and they order me a trial pair for free as if theyre doing me a favor. After 3 weeks of waiting I call back to see if they had them in. Turns out theyre back ordered 6-8 weeks. No one has called to tell me anything. On top of that I left my boxes of lenses there because they were going to see if there was anything they could do to recoup any loss for me and no one has called me about that either. I will never go back there and I suggest no one else waste their time. And who ever Todd is, has the worst unapologetic condescending attitude Ive ever encountered.

Great selection! Friendly staff!

The people here are horrible with their customer service. The Dr that did my eye exam is only in the office 2 or 3 days out of the week. Trying to get my prescription from these folks has been a task in itself. I call the number online which goes to the lenscrafters store and he says he cant provide information call back tomorrow. Instead of providing me the optometrist office number. I call the 800 # for customer service she comes back tells me she has someone on the line and as soon as she transfers me, they hang up! I get that they are contracted separately from Lenscrafters but their unwillingness to assist a Contracted Doctors Patient for Lenscrafters is Unacceptable. All their frames are horrifically over priced and dont get me started on the rebates for contacts. Avoid this place at all costs!!!!!

Great experience for me... Was here about 5 years ago and then moved to Kyle but the terrible service at Americas Best made me drive back here

I lost a nose piece on my Oakley sunglasses. I went in to this store and they not only installed new nose pieces but tightened the loose screws on the arms and cleaned the lenses as well. Great customer experience!

Had a good experience getting 2 pairs of Oakleys here. Everyday glasses and sun glasses. They had to order the sunglass but they came in in about 5 days. Both pairs were perfect. Friendly staff, can be a wait if other customers are there.

Robert, Tiffany, and Ms. Alice were so wonderful in assisting me with the purchase and fitting of my glasses. I would give this location 5 stars but their manager (Patrick I believe) was condescending and rude. I had a problem (that was my fault in his eyes) with my prescription and after explaining myself 5 times I had to talk with him to get it corrected. By the time I left I was extremely upset with how I was treated by him. Regardless of the circumstance I had the glasses for 1 day and they were under warranty so there should have been no reason for him to be so rude in fixing them (so I could actually see out of them). For the staff being so wonderful it was a shame their manager was not. I definitely dont want assistance from him again if it can be avoided in any future needs I may have with LensCrafters.And again, thank you to Robert, Tiffany, and Ms. Alice.

Poor service customers follow up

This place has a great selection and Alice is fantastic

Service was absolutely terrible. I had to come back 3 times to pick up my glass because they kept not actually making them (lenses). Nobody took responsibility for this. They did not offer a solution other than a stupid comment of, uhh, is there something we can do to make it right? After I was upset about having to come back yet again because the glass werent done. Final result is it took 19 hours for then to complete my 1 pair of regular glasses.

Repaired my glasses even though they closed at 7, good people in my book for that.

The manager there is incompetent. It has been almost two weeks and I havent recieved my $300 refund. She told me it was out of her hands. They had to mail me a check because lens crafters systems are from 1985. I purchased ray ban prescription glasses and they had the name etched all over the lens. Whats the point of getting a new prescription if all I am going to see is name branding when looking through them? I went to Warby Parker and got a pair of prescription glasses for $125 versus $440 at lens crafters along with a year warranty. Same quality glass with anti reflection and scratch resistant. With my insurance I ended paying $5 due to the coverage allowance.[Update 8/19/2018]: Since it took nearly a month to get my refund, I went ahead and got Lasik done. Yes, it totally worth it!

Management is terrible at this location highly recommend taking your business elsewhere

Called to check my glasses but they were really rude and transferred the call for a long hold!

Great service, great staff, great selection of glasses, will keep going there.

I had a good experience. Glasses were made sooner than expected.

Buyers Beware! !!! My Lady and I bought 4 pair of glasses from here with the Warranty. They tell you that the Warranty Covers broken,lost,damages & Lenses. So today I call to get new 👓 and was told that, I cant get new glasses. But our dog chewed up my Ladys glasses & they gave her a new pair after paying the deductible. Didnt have to bring in frames. Just called in.. They made a new pair. So why is it that I am having trouble getting eyewear when we bought the same PLAN! !They talk up the Protective plan. .to sell it to you..Then they dont Stand Behind the Plan in which they Sell. I Do Not Recommended this Place to Anyone!!!Buyer. Beware! !! Go Elsewhere. And Save yourself the pain in the Ass!!- -----0 Stars

Great service!

Had a scuff on one lens, would not just replace that lens, they wanted to charge me for 2, over $400.00. will never get my business again thats for sure.

I went in to replace a screw for my glasses. My glasses break as they return them to me. The manager was unconcerned with the broken glasses and said they couldnt fix them.

Tim the manager is the Man, he helped me out very much when my glasses were broken

I purchased three pair of glasses from this place. They replaced the first two pair after never being able to get them right. I got stuck with the third pair which are absolutely terrible. I will never spend another dollar in this place although the people are friendly.

N/a

Slow service

This is my first time ever going into Lens Crafters. My friend and I were greeted as son as we walked into a very busy store. Most places do not seem to do that anymore…especially when they are busy. I was handed a tray to begin my browsing for frames and was told the cleaning procedures. I waited only a few minutes after making my selection and the my attendant took me through all my options for lenses and a seamless fitting. She was polite, professional and friendly. Everyone was. I had a great experience. Thank you!

Terri was amazing! Super helpful with assisting my son and I choose the perfect glasses. We nicknamed her Terri with the Taste due to her keen eye for the perfect fit for her customers. I didn’t think I would ever find a frame that worked for me, however, Terri found the perfect pair within minutes.